Cheat sheet
Network+ N10-009 Memorization Sheet
Print this and keep it beside you while you study. Every number, order, and pairing on this sheet is fair game on the exam. Nothing here needs understanding to score; it needs recall.
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01The exam itself
| Fact | Value |
|---|---|
| Exam code | N10-009 (Network+) |
| Questions | Up to 90, multiple choice plus performance-based |
| Time | 90 minutes |
| Passing score | 720 on a scale of 100 to 900 (about 72%) |
| 1.0 Networking Concepts | 23% |
| 2.0 Network Implementation | 20% |
| 3.0 Network Operations | 19% |
| 4.0 Network Security | 14% |
| 5.0 Network Troubleshooting | 24% |
Read for the qualifier: MOST likely, BEST, FIRST, NEXT. Eliminate two options, then choose. Never leave a question blank.
02Ports and protocols
| Service | Port | Transport | Notes and secure form |
|---|---|---|---|
| FTP | 20 data, 21 control | TCP | Plaintext. Secure: SFTP on 22, or FTPS on 989/990 |
| SSH, SFTP, SCP | 22 | TCP | Encrypted shell and file copy. Replaces Telnet and FTP |
| Telnet | 23 | TCP | Plaintext. Replace with SSH |
| SMTP | 25 | TCP | Server to server mail. Secure submission: 587 |
| TACACS+ | 49 | TCP | Device administration AAA, encrypts the whole payload |
| DNS | 53 | UDP queries, TCP zone transfers | Secure: DoT 853, DoH 443 |
| DHCP | 67 server, 68 client | UDP | DORA. DHCPv6 uses 546 client, 547 server |
| TFTP | 69 | UDP | No authentication. Firmware and config transfers |
| HTTP | 80 | TCP | Secure: HTTPS 443 |
| Kerberos | 88 | TCP or UDP | Windows domain authentication. Breaks if clocks differ by more than 5 minutes |
| POP3 | 110 | TCP | Secure: POP3S 995 |
| NTP | 123 | UDP | Time sync. Secured with NTS |
| IMAP | 143 | TCP | Secure: IMAPS 993 |
| SNMP | 161 agent (polls), 162 manager (traps) | UDP | v1 and v2c use a community string; v3 adds authentication and encryption |
| LDAP | 389 | TCP | Secure: LDAPS 636 |
| HTTPS | 443 | TCP | TLS web traffic; also carries DoH |
| SMB | 445 | TCP | Windows file and printer sharing |
| IKE (IPsec) | 500, NAT-T 4500 | UDP | Key exchange. ESP is IP protocol 50, AH is 51 |
| Syslog | 514 | UDP | Central logging. Severity 0 to 7 |
| SMTPS, submission | 587 | TCP | Mail client to server with TLS |
| LDAPS | 636 | TCP | LDAP over TLS |
| DNS over TLS | 853 | TCP | Encrypted resolver queries |
| IMAPS | 993 | TCP | IMAP over TLS |
| POP3S | 995 | TCP | POP3 over TLS |
| SQL Server | 1433 | TCP | Microsoft SQL |
| RADIUS | 1812 auth, 1813 accounting | UDP | Network access AAA (Wi-Fi, VPN, 802.1X). Legacy 1645/1646 |
| MySQL | 3306 | TCP | MySQL and MariaDB |
| RDP | 3389 | TCP | Remote Desktop |
| SIP | 5060 plain, 5061 TLS | TCP or UDP | Sets up voice and video calls |
Encrypted pairs
- HTTP 80 to HTTPS 443
- Telnet 23 to SSH 22
- FTP 21 to SFTP 22
- LDAP 389 to LDAPS 636
- IMAP 143 to IMAPS 993
- POP3 110 to POP3S 995
- SMTP 25 to SMTPS 587
- DNS 53 to DoT 853 or DoH 443
- SNMP v1/v2c to SNMPv3 (same ports)
- SIP 5060 to SIP over TLS 5061
Port ranges and IP protocol numbers
- 0 to 1023: well-known
- 1024 to 49151: registered
- 49152 to 65535: dynamic (client) ports
- ICMP 1, TCP 6, UDP 17
- GRE 47, ESP 50, AH 51
- OSPF 89, EIGRP 88 (ride directly on IP)
03OSI and TCP/IP models
| Layer | PDU | Key idea | Devices and protocols |
|---|---|---|---|
| 7 Application | Data | Protocols users touch | HTTP, HTTPS, SMTP, DNS, DHCP, FTP, SSH, SNMP, Telnet; proxies, web application firewalls |
| 6 Presentation | Data | Formatting, encryption, compression | TLS, JPEG, MPEG, ASCII, Unicode |
| 5 Session | Data | Start, maintain, end dialogs | NetBIOS, RPC, session control |
| 4 Transport | Segment (TCP), datagram (UDP) | Port numbers; reliable vs fast | TCP, UDP; port-filtering firewalls, load balancers |
| 3 Network | Packet | IP addresses, TTL, routing | Routers, Layer 3 switches; IP, ICMP, IPsec, OSPF, RIP |
| 2 Data Link | Frame | MAC addresses, MAC and LLC sublayers, frame check sequence | Switches, NICs, access points, bridges; Ethernet, 802.11, ARP, STP, 802.1Q |
| 1 Physical | Bit | Signals, cables, connectors, radio | Hubs, repeaters, transceivers, media converters, cables |
- Bottom up: Please Do Not Throw Sausage Pizza Away
- Top down: All People Seem To Need Data Processing
- TCP/IP model: Application (OSI 5 to 7), Transport (4), Internet (3), Network Access or Link (1 and 2)
- Encapsulation: data, segment, packet, frame, bits. Capture order: Ethernet header (MACs), IP header (addresses, TTL), TCP or UDP header (ports), payload
- MAC address: 48 bits, 12 hex digits, first 24 bits are the OUI. Rewritten at every router hop; the IP address stays the same end to end
- MTU 1500 bytes standard; jumbo frames about 9000
- TCP handshake: SYN, SYN-ACK, ACK. Close: FIN and ACK. Abort: RST
- Traffic types: unicast one to one; broadcast one to all on the segment (routers stop it; IPv6 has none); multicast one to a group (224.0.0.0 to 239.255.255.255); anycast one address on many servers, nearest answers
04IPv4 addressing and subnetting
| Class | First octet | Default mask | Use |
|---|---|---|---|
| A | 1 to 126 | /8, 255.0.0.0 | Huge networks |
| B | 128 to 191 | /16, 255.255.0.0 | Medium networks |
| C | 192 to 223 | /24, 255.255.255.0 | Small networks |
| D | 224 to 239 | none | Multicast (OSPF uses 224.0.0.5 and 224.0.0.6) |
| E | 240 to 255 | none | Experimental |
| 127 | 127.0.0.0/8 | loopback | 127.0.0.1 is this host |
| Range | Meaning |
|---|---|
| 10.0.0.0/8 (10.0.0.0 to 10.255.255.255) | Private, RFC 1918 |
| 172.16.0.0/12 (172.16.0.0 to 172.31.255.255) | Private, RFC 1918. 172.32.x.x is public |
| 192.168.0.0/16 (192.168.0.0 to 192.168.255.255) | Private, RFC 1918 |
| 169.254.0.0/16 | APIPA, link-local. Means DHCP failed |
| 255.255.255.255 | Limited broadcast (DHCP Discover) |
| 0.0.0.0/0 | Default route, route of last resort |
| 100.64.0.0/10 | Carrier-grade NAT shared space |
| Prefix | Mask | Block size | Usable hosts |
|---|---|---|---|
| /8 | 255.0.0.0 | 1 in octet 1 | 16,777,214 |
| /16 | 255.255.0.0 | 1 in octet 2 | 65,534 |
| /17 | 255.255.128.0 | 128 in octet 3 | 32,766 |
| /18 | 255.255.192.0 | 64 in octet 3 | 16,382 |
| /19 | 255.255.224.0 | 32 in octet 3 | 8,190 |
| /20 | 255.255.240.0 | 16 in octet 3 | 4,094 |
| /21 | 255.255.248.0 | 8 in octet 3 | 2,046 |
| /22 | 255.255.252.0 | 4 in octet 3 | 1,022 |
| /23 | 255.255.254.0 | 2 in octet 3 | 510 |
| /24 | 255.255.255.0 | 1 in octet 3 | 254 |
| /25 | 255.255.255.128 | 128 | 126 |
| /26 | 255.255.255.192 | 64 | 62 |
| /27 | 255.255.255.224 | 32 | 30 |
| /28 | 255.255.255.240 | 16 | 14 |
| /29 | 255.255.255.248 | 8 | 6 |
| /30 | 255.255.255.252 | 4 | 2 (point-to-point links) |
| /31 | 255.255.255.254 | 2 | 2, no broadcast (point-to-point only) |
| /32 | 255.255.255.255 | 1 | A single host |
- Mask octet values: 128, 192, 224, 240, 248, 252, 254, 255 = 1 to 8 network bits
- Binary place values: 128, 64, 32, 16, 8, 4, 2, 1
- Powers of two: 2, 4, 8, 16, 32, 64, 128, 256, 512, 1024, 2048, 4096
- Usable hosts = 2 to the host bits, minus 2. Subnets created = 2 to the borrowed bits
- Hosts needed: add 2, round up to the next power of two, that many host bits
- A subnet must start on a multiple of its own block size (192.168.10.96/26 is invalid; 64 and 128 are valid starts)
- Summarization: 10.1.0.0/24 through 10.1.3.0/24 = 10.1.0.0/22
Block size method
- 1. Find the interesting octet: the first mask octet that is not 255 or 0.
- 2. Block size = 256 minus that mask octet (.224 gives 32, .240 gives 16, .192 gives 64).
- 3. Subnets start at multiples of the block size: 0, 32, 64, 96, 128, 160, 192, 224 for a block of 32.
- 4. Network = the multiple at or below the host. Broadcast = one less than the next multiple. Usable = everything between.
- Example: 192.168.1.100/27. Block 32. Network 192.168.1.96, broadcast .127, hosts .97 to .126.
05IPv6
| Prefix | Type | Notes |
|---|---|---|
| 2000::/3 | Global unicast | Routable on the internet (addresses starting 2 or 3) |
| fe80::/10 | Link-local | Automatic on every interface, never routed. Used by NDP and routing protocols |
| fc00::/7 (in practice fd..) | Unique local | Private addressing, routable inside the organization only |
| ff00::/8 | Multicast | ff02::1 all nodes, ff02::2 all routers. No broadcast in IPv6 |
| ::1 | Loopback | This host |
| :: | Unspecified | No address yet |
| 2001:db8::/32 | Documentation | Used in examples only |
- 128 bits, eight groups of four hex digits. A standard LAN is a /64: 64 bits network, 64 bits interface ID
- Shortening: drop leading zeros in each group; replace one run of all-zero groups with :: (only once)
- SLAAC: the router advertisement supplies the /64 prefix and the host builds its own interface ID
- EUI-64: split the 48-bit MAC, insert ff:fe in the middle, flip the seventh bit
- DHCPv6: stateful hands out addresses; stateless hands out only options such as DNS
- NDP replaces ARP: neighbor solicitation and neighbor advertisement over ICMPv6 multicast
- Dual stack runs both. Tunneling (6to4, ISATAP, Teredo, GRE) carries v6 inside v4. NAT64 with DNS64 translates for v6-only clients
06Cabling, connectors, and Ethernet standards
| Copper | Speed | Distance | Notes |
|---|---|---|---|
| Cat 5e | 1 Gbps | 100 m | Minimum for gigabit |
| Cat 6 | 1 Gbps; 10 Gbps | 100 m; 55 m at 10 Gbps | |
| Cat 6A | 10 Gbps | 100 m | The answer for 10 Gbps at full distance |
| Cat 7 | 10 Gbps | 100 m | Shielded, non-RJ45 connectors (GG45, TERA), rare |
| Cat 8 | 25 or 40 Gbps | 30 m | Short data center runs |
| Coax RG-6 | Cable modem, video | F-type connector; BNC on legacy LANs | |
| Twinax (DAC) | 10 to 100 Gbps | A few meters | Transceivers permanently attached; cheaper than optics |
- All twisted pair Ethernet: 100 meters (328 feet) including patch cords
- RJ45 is 8P8C for Ethernet; RJ11 for telephone
- UTP default; STP for high-EMI areas (motors, fluorescent ballasts)
- T568B pins: 1 white-orange, 2 orange, 3 white-green, 4 blue, 5 white-blue, 6 green, 7 white-brown, 8 brown. T568A swaps the orange and green pairs
- Same standard both ends = straight-through (host to switch). Different = crossover (switch to switch without auto-MDIX)
- Plenum-rated for air-handling spaces above drop ceilings; riser-rated for vertical runs between floors
- CSMA/CD: listen, send, back off on collision. Full duplex has no collisions. Duplex mismatch = late collisions and CRC errors
| Fiber | Core | Source | Reach | Jacket |
|---|---|---|---|---|
| Single-mode (SMF) | about 9 microns | Laser | 10 km and beyond | Yellow |
| Multimode (MMF) | 50 or 62.5 microns | LED or VCSEL | About 300 to 550 m at 10 Gbps | Orange (OM1, OM2), aqua (OM3, OM4) |
- LC: small square snap-in, most common on transceivers. SC: larger square push-pull. ST: round bayonet twist, legacy. MPO/MTP: 12 or 24 fibers in one plug for 40 and 100 Gbps
- UPC blue flat polish; APC green angled polish (less reflection, long haul and PON). Never mate UPC to APC
- Media converter changes medium without changing data (fiber to copper, SMF to MMF)
- Transceivers: SFP 1 Gbps, SFP+ 10 Gbps, QSFP/QSFP+ 40 Gbps, QSFP28 100 Gbps, QSFP-DD and OSFP 400 Gbps. Both ends must match speed, wavelength, and fiber type
| Standard | Speed | Medium | Distance |
|---|---|---|---|
| 10BASE-T | 10 Mbps | Cat 3 or better | 100 m |
| 100BASE-TX | 100 Mbps | Cat 5 or better | 100 m |
| 1000BASE-T | 1 Gbps | Cat 5e or better | 100 m |
| 10GBASE-T | 10 Gbps | Cat 6A (Cat 6 to 55 m) | 100 m |
| 40GBASE-T | 40 Gbps | Cat 8 | 30 m |
| 1000BASE-SX | 1 Gbps | Multimode | About 550 m |
| 1000BASE-LX | 1 Gbps | Single-mode (or MMF with mode conditioning) | 10 km |
| 10GBASE-SR | 10 Gbps | Multimode | About 300 m (400 m on OM4) |
| 10GBASE-LR | 10 Gbps | Single-mode | 10 km |
| 10GBASE-ER | 10 Gbps | Single-mode | 40 km |
Naming: S = short reach, multimode. L = long reach, single-mode. E = extended reach. T = twisted pair. SR on single-mode fiber, or SR at 2 km, is a mismatch.
07Wireless
| Standard | Name | Band | Max rate | Key feature |
|---|---|---|---|---|
| 802.11a | 5 GHz | 54 Mbps | OFDM, short range | |
| 802.11b | 2.4 GHz | 11 Mbps | Long range, slow | |
| 802.11g | 2.4 GHz | 54 Mbps | Backward compatible with b | |
| 802.11n | Wi-Fi 4 | 2.4 and 5 GHz | 600 Mbps | MIMO, 40 MHz channels |
| 802.11ac | Wi-Fi 5 | 5 GHz only | Gigabit class (up to 6.9 Gbps) | MU-MIMO, 80 and 160 MHz channels |
| 802.11ax | Wi-Fi 6 / 6E | 2.4, 5, and 6 GHz (6E) | About 9.6 Gbps | OFDMA for crowded spaces |
| 802.11be | Wi-Fi 7 | 2.4, 5, and 6 GHz | Tens of Gbps | 320 MHz channels, multi-link operation |
- 2.4 GHz: non-overlapping channels 1, 6, 11 (20 MHz). Longest range, most interference (microwaves, Bluetooth, neighbors)
- 5 GHz: many channels, 40/80/160 MHz bonding, DFS channels must yield to radar. 6 GHz: Wi-Fi 6E only, shortest range
- Wider channels = more speed, more overlap and noise. Use 20 MHz in dense 2.4 GHz deployments
- SSID = network name. BSSID = MAC of one radio on one AP. ESSID = same SSID across many APs for roaming
- Infrastructure (through an AP), ad hoc (IBSS, no AP), mesh (APs link wirelessly), point-to-point (directional antennas between buildings)
- Omnidirectional for general coverage; directional (Yagi, patch, parabolic) for long links and hallways
- Autonomous APs configured individually; lightweight APs managed by a wireless LAN controller
- Site survey produces a heat map. Overlap cells 15 to 20 percent for roaming. Band steering pushes clients to 5 GHz
| Security | Status | Detail |
|---|---|---|
| WEP | Broken | Never use |
| WPA | Deprecated | TKIP |
| WPA2 | Acceptable | AES with CCMP. Personal (PSK) or Enterprise (802.1X with RADIUS) |
| WPA3 | Current | Personal uses SAE (no offline cracking). Enterprise offers 192-bit mode |
| Enterprise | 802.1X authentication against RADIUS, per-user credentials or certificates, per-user VLAN | |
| Captive portal | Intercepts first web request for terms or login; guest SSID on an isolated VLAN | |
| Hidden SSID, MAC filtering | Not security | Trivially bypassed; hardening at best |
08Switching
- Switch jobs: learn source MACs into the MAC (CAM) table, forward known destinations, flood unknowns and broadcasts, block loops with STP
- Each switch port is one collision domain. Each VLAN is one broadcast domain. A hub is one collision domain. A router separates broadcast domains
- Unmanaged: no config. Managed: VLANs, STP, port security. Layer 3 switch: also routes between VLANs in hardware
- In-band management over the network (SSH, web). Out-of-band via console port or dedicated management network
- Access port: one VLAN, untagged. Trunk port: many VLANs tagged with 802.1Q (4-byte tag, IDs 1 to 4094)
- Native VLAN crosses the trunk untagged (default VLAN 1) and must match on both ends
- Voice VLAN lets a phone tag while the PC behind it stays untagged. Management VLAN holds switch interfaces
- Routing between VLANs: SVI on a Layer 3 switch, or router on a stick with one subinterface per VLAN
- LACP (802.3ad, 802.1AX) bundles links; every member needs matching speed, duplex, and VLANs. One flow still uses one link
- MTU 1500; jumbo about 9000; every device in the path must match. Symptom of mismatch: small pings work, large transfers fail
- Port mirroring (SPAN) copies traffic to an analyzer port. Port security limits MACs; violation puts the port in error-disabled
- Duplex mismatch: one side hard-coded, the other auto falls to half duplex. Late collisions, CRC errors, slow link
| Spanning tree | Detail |
|---|---|
| Standard | STP 802.1D; RSTP 802.1w; MSTP 802.1s |
| Root bridge | Lowest bridge ID (priority then MAC). Set core priority low |
| Port roles | Root port (toward root), designated port (one per link), blocked (redundant). RSTP adds alternate and backup |
| STP states | Blocking, listening, learning, forwarding: 30 to 50 seconds |
| RSTP states | Discarding, learning, forwarding: converges in seconds |
| PortFast | Skips listening and learning on host ports. Never on switch-to-switch links |
| BPDU guard | Shuts a PortFast port that receives a BPDU (rogue switch) |
| Root guard | Stops a downstream switch from becoming root |
| Loop guard | Protects against unidirectional link failures |
| Loop symptoms | Broadcast storm, CPU at 100 percent, MAC addresses flapping, everything slow after adding a redundant cable |
| PoE standard | Name | At the port | Delivered to device |
|---|---|---|---|
| 802.3af | PoE | 15.4 W | About 13 W |
| 802.3at | PoE+ | 30 W | About 25.5 W |
| 802.3bt Type 3 | PoE++ | 60 W | About 51 W |
| 802.3bt Type 4 | PoE++ | 90 W | About 71 W |
09Routing, NAT, and gateway redundancy
Route selection order
- 1. Longest prefix match wins (a /24 beats a /16 beats 0.0.0.0/0).
- 2. Same prefix: lowest administrative distance wins.
- 3. Same source: lowest metric wins.
| Route source | Administrative distance |
|---|---|
| Directly connected | 0 |
| Static | 1 |
| External BGP | 20 |
| EIGRP | 90 |
| OSPF | 110 |
| IS-IS | 115 |
| RIP | 120 |
| Internal BGP | 200 |
| Protocol | Type | Metric | Notes |
|---|---|---|---|
| RIP | Distance-vector, IGP | Hop count, max 15 | Updates every 30 s; RIPv2 supports CIDR; RIPng for IPv6; small networks |
| OSPF | Link-state, IGP | Cost from bandwidth | Open standard, areas, Dijkstra SPF, fast convergence, multicast 224.0.0.5 and .6 |
| EIGRP | Advanced distance-vector (hybrid), IGP | Bandwidth and delay | Cisco origin, fast convergence |
| BGP | Path-vector, EGP | AS path and policy | Between autonomous systems, runs on TCP 179, the internet's protocol, slow by design |
- Distance-vector knows what neighbors say; link-state knows the whole map (more CPU, faster, fewer loops)
- Static: predictable, no overhead, no adaptation. Dynamic: adapts to failures. Default route 0.0.0.0/0 is the way out
- Routers rewrap the frame (new MACs), keep the packet (same IPs), decrement TTL by one. TTL 0 = discard
- Static NAT: one to one, publish a server. Dynamic NAT: pool, many to many. PAT (overload): many to one by source port, every home router
- Port forwarding: public port to an inside host. Inside local = private address; inside global = its public translation
- FHRP: routers share a virtual IP and virtual MAC. HSRP Cisco (active/standby). VRRP open standard (master/backup). GLBP Cisco with load balancing
- Subinterfaces: one physical interface split per VLAN (router on a stick)
- Convergence: time for all routers to agree after a change
10DHCP, DNS, and time
DHCP
- DORA: Discover (broadcast from 0.0.0.0 to 255.255.255.255), Offer, Request, Acknowledge. UDP 67 server, 68 client
- Scope = the pool. Exclusion = addresses never leased. Reservation = fixed address pinned to a MAC. Lease = how long
- Clients renew at 50 percent of the lease (T1) and rebind at 87.5 percent (T2)
- Options: 3 default gateway, 6 DNS servers, 15 domain name, 42 NTP, 66 TFTP server name, 150 Cisco phone TFTP
- Relay agent or IP helper address turns the broadcast into a unicast so one server can serve many subnets
- Scope exhaustion or unreachable server = client self-assigns 169.254.x.x (APIPA). Rogue DHCP = DHCP snooping
| DNS record | Maps |
|---|---|
| A | Name to IPv4 address |
| AAAA | Name to IPv6 address |
| CNAME | Alias: one name to another name |
| MX | Mail exchanger for the domain, with priority |
| NS | Authoritative name servers for a zone |
| SOA | Start of authority: zone serial and timers |
| PTR | IP address back to a name (reverse zone, in-addr.arpa) |
| TXT | Free text: SPF, DKIM, DMARC, domain verification |
| SRV | Locates a service by name, port, and priority (SIP, Active Directory) |
- Lookup path: recursive resolver, root, top-level domain, authoritative. Cached answers are non-authoritative and expire at the TTL
- Forward zone: names to addresses. Reverse zone: addresses to names. Primary holds the writable copy; secondaries pull by zone transfer on TCP 53
- DNSSEC signs records: integrity, not privacy. DoT (TCP 853) and DoH (443) encrypt queries: privacy
- The hosts file is checked before DNS
- NTP UDP 123, millisecond accuracy. Stratum 0 = reference clock (GPS, atomic); stratum 1 connects to it; stratum 2 syncs from 1
- PTP (IEEE 1588) = sub-microsecond with hardware timestamps. NTS = authenticated, encrypted NTP
- Clock skew over 5 minutes breaks Kerberos; wrong time breaks certificates, MFA codes, and log correlation
11Appliances, cloud, and modern networking
| Device or function | Layer | One-line job |
|---|---|---|
| Router | 3 | Connects networks, chooses paths, separates broadcast domains |
| Switch | 2 | Forwards frames by MAC; one collision domain per port |
| Layer 3 switch | 2 and 3 | Switch that routes between VLANs in hardware |
| Access point, WLC | 2 | Bridges Wi-Fi to the LAN; the controller manages many APs |
| Firewall | 3 to 7 | Stateful tracks connections; next-generation inspects applications and users |
| IDS | Watches a copy of traffic, alerts only. Passive, out of band | |
| IPS | Inline in the path, blocks in real time. Can bottleneck or false-positive | |
| VPN concentrator | Terminates many encrypted tunnels | |
| Forward proxy | 7 | Requests on behalf of clients; filters, caches, hides client addresses |
| Reverse proxy | 7 | Sits in front of servers; terminates TLS, caches, protects |
| Load balancer | 4 to 7 | Spreads connections across servers: round robin, least connections, health checks |
| CDN | Caches content near users; cuts latency, absorbs spikes | |
| NAS | File-level storage over SMB or NFS | |
| SAN | Block-level storage over iSCSI or Fibre Channel; looks like a local disk | |
| QoS | Classifies and prioritizes traffic so voice and video survive congestion |
Cloud
- SaaS: use the application. PaaS: deploy your code, provider runs the OS and runtime. IaaS: rent VMs, you manage the OS
- Public (shared, pay as you go), private (dedicated), hybrid (mix)
- VPC: your isolated virtual network with its own subnets
- Network security group: stateful firewall per VM interface. Network security list or NACL: stateless rules per subnet
- Internet gateway: public addresses reach the internet. NAT gateway: private subnets reach out only
- NFV: routers, firewalls, load balancers as software instances
- Site-to-site VPN over the internet (cheap, variable) versus direct connect (private circuit, predictable, costly)
- Scalability grows capacity; elasticity grows and shrinks automatically; multitenancy shares hardware with logical isolation
SDN, SD-WAN, VXLAN, zero trust, IaC
- SDN separates the control plane (decisions) from the data plane (forwarding). Application plane on top, management plane for monitoring
- Northbound APIs: applications to controller. Southbound APIs: controller to devices
- SD-WAN: application aware, transport agnostic, zero-touch provisioning, central policy management
- VXLAN: Layer 2 frames inside UDP across Layer 3. 24-bit VNI = 16 million segments versus 4094 VLANs. Data center interconnect
- Zero trust: never trust, always verify. Every request authenticated and authorized by policy with least privilege
- SASE = SD-WAN plus cloud security (firewall, secure web gateway, ZTNA, CASB). SSE = the security half only
- IaC: playbooks and templates, source control, drift detection, dynamic inventories, automated upgrades
Physical installation
- MDF: main wiring room, core devices, demarcation point where the provider's responsibility ends
- IDF: closet per floor or wing with access switches, uplinked to the MDF
- 19-inch racks; 1U = 1.75 inches. Two-post for light gear, four-post or lockable cabinet for servers
- Front intake cold aisle, rear exhaust hot aisle. Match port-side intake or exhaust to the rack's airflow
- Patch panel terminates horizontal cabling; patch cords connect panel to switch. Label both ends
- UPS carries load through outages and conditions power; generator is long term. PDU is the rack power strip
- Temperature 18 to 27 C (64 to 80 F). Humidity 40 to 60 percent: too dry = static, too humid = condensation
- Clean-agent or gas fire suppression, not water. 120 V or 208/240 V; redundant supplies on separate circuits
12Network operations
Documentation and agreements
- Physical diagram: where devices sit and cables run. Logical diagram: subnets, VLANs, routing, traffic flow
- Layer 1 diagram cabling; Layer 2 switches, VLANs, trunks, STP; Layer 3 routers, subnets, routing protocols
- Rack diagram: front view by rack unit. Cable map: jack to patch panel port to switch port
- Asset inventory: model, serial, location, owner, warranty, licensing. IPAM: every subnet and address
- SLA: what the provider guarantees (uptime, repair time) and penalties. MOU: non-binding intent. NDA: confidentiality
- Update documentation as the last step of every change
Life cycle, change, and configuration
- EOL: vendor stops selling. EOS: no more patches or support; replace it
- Change process in order: request, assess impact and write a rollback plan, approve, schedule a maintenance window and notify, implement and test, document
- Emergency changes take a shorter path but are still recorded. Service request = routine pre-approved work
- Production config (running now), backup config (saved before and after changes), baseline or golden config (approved standard). Drift = deviation from golden
| Monitoring | Detail |
|---|---|
| SNMP | Agent on the device, MIB database, OID per variable. Manager polls with Get on UDP 161; device sends traps on UDP 162 |
| SNMP versions | v1 and v2c: plaintext community string (v2c adds bulk). v3: authentication, integrity, encryption |
| Flow data | NetFlow, sFlow, IPFIX: who talked to whom, ports, volume. No payload. Finds top talkers |
| Packet capture | Protocol analyzer (Wireshark) fed by a SPAN port or an inline tap. Every byte |
| Syslog severity | 0 Emergency, 1 Alert, 2 Critical, 3 Error, 4 Warning, 5 Notice, 6 Informational, 7 Debug |
| SIEM | Correlates logs from many sources, alerts on patterns, retains for compliance |
| Baseline | Normal utilization, latency, errors over time. Anomaly alerts fire on deviation |
| Solutions | Discovery (ad hoc or scheduled), traffic analysis, performance, availability (uptime versus SLA), configuration monitoring |
Metrics
- Bandwidth = capacity. Throughput = what you get. Utilization = the ratio; sustained above 70 to 80 percent means congestion
- Latency = delay in ms (distance, queueing, satellite adds 500 to 600 ms). Jitter = variation in delay; choppy voice
- Packet loss = missing packets: TCP retransmits, voice gaps. Interface errors: CRC, runts, giants, discards
- Device health: CPU, memory, temperature, fans. CPU pegged often means a broadcast storm or attack
| Disaster recovery | Detail |
|---|---|
| RPO | Recovery point objective: how much data you can lose, measured backward in time |
| RTO | Recovery time objective: how fast service must be restored |
| MTTR | Mean time to repair: average fix time |
| MTBF | Mean time between failures: average life before failing |
| Cold site | Space, power, cooling only. Days or weeks. Cheapest |
| Warm site | Equipment and connectivity in place; restore data. Hours to a day |
| Hot site | Running mirror with current data. Minutes. Most expensive |
| Active-active | All nodes serve; capacity drops on failure |
| Active-passive | Standby takes over on failure (FHRPs) |
| Tabletop | Walk through the plan on paper. Validation test: actually fail over or restore |
Remote access and management
- Site-to-site VPN joins offices. Client-to-site joins remote users. Clientless = browser over TLS
- Split tunnel: only corporate traffic through the VPN. Full tunnel: everything, inspected and protected
- Manage by SSH (22), HTTPS GUI, API, or console cable. Jump box or bastion: one hardened host you reach everything through
- In-band uses the production network. Out-of-band (console server, management network, cellular) works when production is down
13Security
Concepts
- CIA: confidentiality (encryption, access control), integrity (hashing, signatures), availability (redundancy, DDoS protection)
- Vulnerability = weakness. Threat = what could exploit it. Exploit = the method. Risk = likelihood times impact
- Encryption in transit (TLS, IPsec, SSH) versus at rest (disk, database). PKI: a certificate authority binds a public key to an identity. Self-signed = browser warning
- AAA: authentication (who), authorization (what), accounting (record)
- MFA factors: something you know, have, are; plus location and time. Password plus phone app code = know plus have
- SSO: one login for many systems. SAML: web SSO between identity provider and applications
- RADIUS: UDP 1812/1813, network access (Wi-Fi, VPN, 802.1X), encrypts only the password
- TACACS+: TCP 49, device administration, encrypts the whole payload, separates authentication from authorization, per-command control
- Least privilege; role-based access control; geofencing
- Honeypot = decoy system; honeynet = decoy network. Physical: locks, badges, cameras, mantraps
- Data locality laws; PCI DSS for card data; GDPR for EU personal data. Segment IoT, IIoT, SCADA/ICS/OT, guest, and BYOD
- IPsec: AH = integrity and authentication only; ESP = encryption too. Transport mode encrypts the payload; tunnel mode wraps the packet (site-to-site). IKE on UDP 500
| Symptom | Attack | Defense |
|---|---|---|
| Service flooded from one source, or from many (botnet) | DoS, DDoS (reflection and amplification) | Upstream filtering, DDoS protection |
| Attacker reaches a VLAN they should not; switch spoofing or double 802.1Q tags | VLAN hopping | Disable trunk negotiation on access ports, unused native VLAN |
| Switch forwards all traffic to all ports; MAC table full of fakes | MAC flooding | Port security |
| Forged ARP replies map the gateway IP to the attacker's MAC; traffic flows through them | ARP poisoning enabling an on-path attack | Dynamic ARP inspection |
| Users sent to attacker sites by forged answers or corrupted cache | DNS poisoning or spoofing | DNSSEC |
| Clients get a wrong gateway or DNS from an unknown server | Rogue DHCP | DHCP snooping |
| Forged source address | IP spoofing | Ingress filtering |
| Unauthorized AP on the network | Rogue access point | Wireless IDS, NAC, port security |
| Attacker AP broadcasting your SSID | Evil twin | Enterprise authentication, user awareness |
| Clients kicked off with forged management frames | Deauthentication | 802.11w protected management frames |
| Email, phone, text, targeted, following through a door, watching a screen, trash | Phishing, vishing, smishing, spear phishing, tailgating, shoulder surfing, dumpster diving | Training, mantraps, shredding |
| Encrypts data for payment; hides in software; self-propagates; watches | Ransomware, trojan, worm, spyware | Backups, patching, endpoint protection |
| Every password tried; common words; leaked credentials reused | Brute force, dictionary, credential stuffing | MFA, lockout, unique passwords |
Hardening and defense
- First steps on any device: change default passwords, disable unused ports and services, patch firmware, SSH and HTTPS only, management on its own VLAN or out of band
- Rotate keys and certificates; revoke compromised ones
- NAC: 802.1X authentication plus posture assessment (antivirus, patches, disk encryption). Noncompliant devices go to a quarantine or remediation VLAN
- ACLs: processed top down, first match wins, implicit deny at the end
- URL filtering by address or category; content filtering inspects what is inside
- Firewall zones: trusted (inside), untrusted (internet), screened subnet (DMZ) for public-facing servers
- Segmentation with VLANs and firewall rules limits lateral movement
14Troubleshooting
The seven steps, in order
- 1. Identify the problem: gather information, question users, identify symptoms, determine what changed, duplicate it, approach multiple problems individually.
- 2. Establish a theory of probable cause: question the obvious; top-to-bottom, bottom-to-top, or divide and conquer through the OSI layers.
- 3. Test the theory to determine the cause. Not confirmed: new theory or escalate.
- 4. Establish a plan of action to resolve the problem and identify potential effects.
- 5. Implement the solution or escalate as necessary.
- 6. Verify full system functionality and, if applicable, implement preventive measures.
- 7. Document findings, actions, outcomes, and lessons learned.
After the theory is confirmed, the next step is the plan, not the fix. After implementing, verify before documenting. Documenting is always last.
| Symptom | Cause |
|---|---|
| CRC errors and late collisions on one link | Duplex mismatch |
| Works at 80 m, fails or flaps at 120 m | Attenuation (copper limit 100 m) |
| Fiber link dead, strands crossed at one end | TX/RX polarity reversal |
| Runts (under 64 bytes) | Collisions or bad NIC |
| Giants (over MTU) | MTU or jumbo frame mismatch |
| Discards or drops rising | Congestion |
| Port error-disabled | Port security, BPDU guard, or flapping violation; fix cause then clear |
| Port administratively down | Someone typed shutdown |
| Camera or AP powers on then reboots, or never powers | PoE budget exceeded or wrong PoE standard |
| No link with SR optic on single-mode fiber | Transceiver or fiber mismatch |
| Interference in a factory over UTP | EMI; use STP or fiber |
| Broadcast storm, CPU 100 percent, MACs flapping right after a new cable | Spanning tree loop |
| Odd traffic paths, access switch is root | Root bridge in the wrong place; lower core priority |
| Host gets an address from the wrong scope after a desk move | Access port in the wrong VLAN |
| Untagged traffic lands in the wrong VLAN on a trunk | Native VLAN mismatch |
| Local devices reachable, nothing remote | Wrong or missing default gateway |
| Some hosts on the same subnet unreachable | Incorrect subnet mask |
| Intermittent connectivity, address conflict warning | Duplicate IP (static inside a scope without exclusion) |
| New clients get 169.254.x.x, old ones work | DHCP scope exhaustion or unreachable server |
| Ping by IP works, by name fails | DNS |
| One application or port fails, others work | ACL blocking it |
| Traffic goes out, replies never come back | Missing return route or asymmetric routing through a stateful firewall |
| Full signal bars, poor throughput | Interference or co-channel overlap; use 1, 6, 11 or move to 5 GHz |
| Choppy voice, delay varies | Jitter |
| Everything slow through one link at 100 percent | Bottleneck or congestion |
| Clients cling to a distant AP | Too little cell overlap or transmit power too high |
| Command or tool | Shows |
|---|---|
| ping | Reachability, round-trip time, loss. Loopback, self, gateway, remote in that order |
| traceroute / tracert | Every hop and its latency; where the path breaks. mtr and pathping repeat over time |
| ipconfig /all, /release, /renew, /flushdns | Windows address, mask, gateway, DNS, lease, MAC; refresh lease; clear resolver cache |
| ifconfig, ip addr | Linux and macOS addressing |
| arp -a | IP-to-MAC cache; duplicates and poisoning |
| nslookup, dig | Query DNS directly, pick a server, ask for a record type |
| netstat | Open connections and listening ports; netstat -r shows the routing table |
| nmap | Open ports and services; live hosts on a subnet (authorized use only) |
| tcpdump, Wireshark | Command-line capture; graphical protocol analyzer |
| LLDP / CDP | What device and port is on the other end of a cable |
| show mac-address-table | Which MAC is on which port and VLAN |
| show arp | The device's ARP cache |
| show interface | Status, speed, duplex, errors, CRCs, drops |
| show ip route | Routing table and how each route was learned |
| show vlan | VLANs and port assignments |
| show running-config | Current configuration |
| show power | PoE budget and per-port power |
| Hardware tool | Use |
|---|---|
| Toner and probe | Find the far end of a cable in a bundle or patch panel |
| Cable tester | Continuity, pinout, opens, shorts, split pairs, length |
| Cable certifier | Proves a run meets its category with a report |
| Punch-down tool, crimper | Terminate on jacks and panels; attach RJ45 plugs |
| Loopback plug | Tests a port's own transmit and receive |
| Visual fault locator | Red light shows fiber breaks and bends |
| OTDR | Locates fiber breaks and losses by distance |
| Optical power meter | Received light level |
| Fiber cleaning kit | Dirty connectors are the most common fiber fault |
| Network tap | Passive inline copy of traffic when there is no SPAN port |
| Wi-Fi analyzer | APs, channels, signal, dead spots |
| Spectrum analyzer | All radio energy including non-Wi-Fi interference |
| Multimeter | Voltage and continuity |
| PoE injector | Adds power where the switch cannot |
15Acronyms
Every acronym used in this course, 316 in all.
| Acronym | Stands for | Meaning |
|---|---|---|
| 1000BASE-LX | Gigabit Ethernet, long wavelength | 1 Gbps over single-mode fiber to 10 km (also works on multimode for short runs). |
| 1000BASE-SX | Gigabit Ethernet, short wavelength | 1 Gbps over multimode fiber to about 550 m. |
| 1000BASE-T | Gigabit Ethernet over twisted pair | 1 Gbps over Cat 5e or better to 100 m, using all four pairs. |
| 100BASE-TX | Fast Ethernet over twisted pair | 100 Mbps over Cat 5 or better using two pairs. |
| 10BASE-T | Ethernet over twisted pair | The original 10 Mbps twisted-pair Ethernet. |
| 10GBASE-ER | 10 Gigabit Ethernet, extended reach | 10 Gbps over single-mode fiber to 40 km. |
| 10GBASE-LR | 10 Gigabit Ethernet, long reach | 10 Gbps over single-mode fiber to 10 km. |
| 10GBASE-SR | 10 Gigabit Ethernet, short reach | 10 Gbps over multimode fiber, about 300 m on OM3, 400 m on OM4. |
| 10GBASE-T | 10 Gigabit Ethernet over twisted pair | 10 Gbps over Cat 6A to 100 m (Cat 6 to 55 m). |
| 40GBASE-T | 40 Gigabit Ethernet over twisted pair | 40 Gbps over Cat 8 to 30 m. |
| 4G | Fourth-generation cellular | The LTE generation of mobile broadband. |
| 5G | Fifth-generation cellular | The current mobile network generation with higher speed and lower latency than LTE. |
| 802.11 | IEEE 802.11 | The family of Wi-Fi standards. |
| 802.1AX | IEEE 802.1AX | The current standard for link aggregation, using LACP. |
| 802.1D | IEEE 802.1D | The original spanning tree standard. |
| 802.1Q | IEEE 802.1Q | The VLAN tagging standard: a 4-byte tag in the Ethernet frame carries the VLAN ID on trunks. |
| 802.1s | IEEE 802.1s | Multiple Spanning Tree Protocol. |
| 802.1w | IEEE 802.1w | Rapid Spanning Tree Protocol. |
| 802.1X | IEEE 802.1X | Port-based network access control: a device must authenticate before the switch port or Wi-Fi passes traffic. |
| 802.3ad | IEEE 802.3ad | The original link aggregation standard, now part of 802.1AX. |
| 802.3af | IEEE 802.3af | The original Power over Ethernet standard: about 15.4 W at the switch, 12.95 W at the device. |
| 802.3at | IEEE 802.3at | PoE+: about 30 W at the switch, 25.5 W at the device. |
| 802.3bt | IEEE 802.3bt | PoE++: 60 W (Type 3) or up to 90 W (Type 4) using all four pairs. |
| 8P8C | Eight position, eight contact | The formal name of the connector everyone calls RJ45. |
| AAA | Authentication, authorization, and accounting | Prove who you are, decide what you may do, record what you did. |
| AAAA | Quad-A record | The DNS record that maps a name to an IPv6 address. |
| ACK | Acknowledgment | The TCP flag or message confirming data arrived. |
| ACL | Access control list | An ordered list of permit and deny rules on a router, firewall, or file system. |
| AD | Administrative distance | A router's trust ranking for route sources; the lowest wins when two protocols offer the same prefix. |
| AES | Advanced Encryption Standard | The standard symmetric cipher, with 128, 192, or 256-bit keys. |
| AH | Authentication Header | The IPsec protocol that provides integrity and authentication without encryption. |
| AP | Access point | The radio that bridges Wi-Fi clients onto the wired network. |
| APC | Angled physical contact | A fiber connector polish with an 8-degree angle (green) that reflects less light. |
| API | Application programming interface | The defined way one program talks to another, such as the web endpoints a cloud service exposes. |
| APIPA | Automatic Private IP Addressing | The 169.254.x.x address a host gives itself when it cannot reach a DHCP server. |
| ARP | Address Resolution Protocol | Finds the MAC address that goes with a known IPv4 address on the local segment. |
| AS | Autonomous system | A network under one administration with its own routing policy, identified by a number for BGP. |
| ASCII | American Standard Code for Information Interchange | The character encoding that maps letters and symbols to numbers 0 to 127. |
| AUP | Acceptable use policy | The rules for how staff may use company systems and data. |
| BASE | Baseband | The middle of Ethernet names: the cable carries one digital signal at a time. |
| BGP | Border Gateway Protocol | The path-vector routing protocol of the internet, between autonomous systems. |
| BNC | Bayonet Neill-Concelman connector | The twist-lock coax connector used on older LANs, test equipment, and CCTV. |
| BPDU | Bridge protocol data unit | The frames switches exchange to build the spanning tree. |
| BSSID | Basic service set identifier | The MAC address of one access point radio, which identifies that specific cell. |
| BYOD | Bring your own device | Staff use personal phones and laptops for work. |
| CA | Certificate authority | The trusted entity that signs certificates. |
| CAM | Content-addressable memory (table) | The switch's MAC address table. |
| CAN | Campus area network | A network spanning several buildings on one campus. |
| CASB | Cloud access security broker | Sits between users and cloud apps to enforce policy, visibility, and data protection. |
| CCMP | Counter Mode with Cipher Block Chaining Message Authentication Code Protocol | The AES-based encryption WPA2 uses. |
| CDN | Content delivery network | Caches content on servers around the world so users fetch it from nearby. |
| CDP | Cisco Discovery Protocol | Cisco's Layer 2 protocol for learning what device is on the other end of a link. |
| CIA | Confidentiality, integrity, and availability | The three goals of security: keep data secret, keep it correct, keep it reachable. |
| CIDR | Classless inter-domain routing | Prefix notation for subnets, such as /24, replacing the old A, B, C classes. |
| CNAME | Canonical name record | A DNS alias: one name points to another name. |
| CPU | Central processing unit | The processor that executes instructions. |
| CRC | Cyclic redundancy check | The checksum in an Ethernet frame trailer; CRC errors mean the frame was damaged in transit. |
| CRM | Customer relationship management | Software for tracking customers and sales, usually SaaS. |
| CSMA/CD | Carrier sense multiple access with collision detection | The original Ethernet rule: listen before sending, and back off if a collision is heard. |
| DaaS | Desktop as a service | VDI hosted by a cloud provider. |
| DAC | Direct attach cable | A twinaxial copper cable with transceivers permanently attached at both ends, for short 10 to 100 Gbps links. |
| DDoS | Distributed denial of service | Many sources, usually a botnet, flood a target at once. |
| DFS | Dynamic frequency selection | Wi-Fi channels in the 5 GHz band that must yield to radar. |
| DHCP | Dynamic Host Configuration Protocol | Hands out IP addresses, masks, gateways, and DNS servers automatically (UDP 67 and 68). |
| DKIM | DomainKeys Identified Mail | Outgoing mail is digitally signed; the public key is published in DNS. |
| DMARC | Domain-based Message Authentication, Reporting, and Conformance | A DNS policy telling receivers what to do with mail that fails SPF or DKIM, and where to send reports. |
| DMZ | Demilitarized zone | A screened subnet between the internet and the internal network for public-facing servers. |
| DNS | Domain Name System | Translates names such as www.example.com into IP addresses (UDP 53, TCP 53 for zone transfers). |
| DNS64 | DNS 6 to 4 | Synthesizes AAAA records for IPv4-only names so IPv6-only clients can reach them through NAT64. |
| DNSSEC | DNS Security Extensions | Digital signatures on DNS records so a resolver can tell an answer was not forged. |
| DoH | DNS over HTTPS | DNS queries carried inside HTTPS on TCP 443 so they cannot be read or altered in transit. |
| DORA | Discover, Offer, Request, Acknowledge | The four-step DHCP lease exchange. |
| DoS | Denial of service | One source floods or crashes a target so it cannot serve users. |
| DoT | DNS over TLS | DNS queries encrypted with TLS on TCP 853. |
| DR | Disaster recovery | The plans and sites for restoring IT after a major outage. |
| DSS | Data Security Standard | The PCI DSS rules for protecting payment card data. |
| EGP | Exterior gateway protocol | A routing protocol between organizations; today that means BGP. |
| EIGRP | Enhanced Interior Gateway Routing Protocol | Cisco's advanced distance-vector protocol with fast convergence and a composite metric. |
| EMI | Electromagnetic interference | Noise from motors, power lines, fluorescent lights, and radios that corrupts signals on copper cable. |
| EOL | End of life | The vendor stops selling the product. |
| EOS | End of support | The vendor stops providing patches and help. |
| ER | Extended reach | The single-mode 10 Gbps optic for 40 km. |
| ESP | Encapsulating Security Payload | The IPsec protocol that encrypts and authenticates the payload. |
| ESSID | Extended service set identifier | The SSID shared by several access points so clients can roam between them. |
| EU | European Union | The political union whose GDPR privacy law reaches any company holding its residents' data. |
| EUI-64 | Extended unique identifier, 64-bit | A way to build an IPv6 interface ID from a 48-bit MAC address. |
| FCC | Federal Communications Commission | The US regulator of radio spectrum, including Wi-Fi bands and transmit power. |
| FHRP | First-hop redundancy protocol | Lets two routers share one virtual gateway address so hosts keep working if one fails. |
| FIN | Finish flag | The TCP flag that closes a connection gracefully. |
| FTP | File Transfer Protocol | Plaintext file transfer on TCP 21 (control) and 20 (data); replace with SFTP or FTPS. |
| FTPS | FTP Secure | FTP wrapped in TLS, ports 990 and 989 (implicit) or 21 with an upgrade (explicit). |
| GBIC | Gigabit interface converter | The older, larger hot-swappable transceiver replaced by the SFP. |
| Gbps | Gigabits per second | Billions of bits per second; gigabit Ethernet is 1 Gbps. |
| GDPR | General Data Protection Regulation | The European Union's privacy law for personal data of EU residents. |
| GG45 | GG45 connector | A backward-compatible Cat 7 and Cat 8 connector that also accepts RJ45 plugs. |
| GHz | Gigahertz | Billions of cycles per second; CPU clock speed and Wi-Fi band frequency. |
| GLBP | Gateway Load Balancing Protocol | Cisco's first-hop redundancy that also spreads traffic across several gateways. |
| GPS | Global Positioning System | Satellite positioning, also used as a stratum 0 time reference. |
| GRE | Generic Routing Encapsulation | A simple tunnel that wraps one packet inside another, with no encryption. |
| GUI | Graphical user interface | Windows, icons, and a mouse, as opposed to a command line. |
| HIPAA | Health Insurance Portability and Accountability Act | The US law protecting health information and setting privacy and security rules. |
| HSRP | Hot Standby Router Protocol | Cisco's first-hop redundancy protocol: one active router, one standby, one virtual IP. |
| HTTP | Hypertext Transfer Protocol | Web traffic in the clear on TCP 80. |
| HTTPS | Hypertext Transfer Protocol Secure | HTTP inside TLS on TCP 443. |
| IaaS | Infrastructure as a service | The provider supplies virtual machines, storage, and networks; you manage the operating system and up. |
| IaC | Infrastructure as code | Defining networks and servers in files that tools build automatically and repeatably. |
| IBSS | Independent basic service set | An ad hoc Wi-Fi network between devices with no access point. |
| ICMP | Internet Control Message Protocol | The messaging protocol behind ping and traceroute, and behind unreachable and time-exceeded errors. |
| ICS | Industrial control system | The general term for computers that run physical processes; SCADA is one kind. |
| ID | Identifier or identification | A name or number that uniquely labels a user, device, session, or record. |
| IDF | Intermediate distribution frame | A smaller wiring closet on a floor or wing that feeds back to the MDF. |
| IDS | Intrusion detection system | Watches a copy of the traffic and alerts on attacks; cannot block them. |
| IEEE | Institute of Electrical and Electronics Engineers | The engineering body behind Ethernet (802.3), Wi-Fi (802.11), and many device standards. |
| IGMP | Internet Group Management Protocol | How hosts join and leave IPv4 multicast groups. |
| IGP | Interior gateway protocol | A routing protocol used inside one organization: OSPF, EIGRP, RIP, IS-IS. |
| IIoT | Industrial Internet of Things | Networked sensors and controllers in factories and utilities. |
| IKE | Internet Key Exchange | Negotiates the keys and security associations for IPsec; UDP 500, and 4500 through NAT. |
| IMAP | Internet Message Access Protocol | Reads mail that stays on the server, synced across devices; TCP 143, secure 993. |
| IMAPS | IMAP Secure | IMAP over TLS on TCP 993. |
| IoT | Internet of Things | Networked devices such as cameras, sensors, thermostats, and smart TVs. |
| IP | Internet Protocol | The Layer 3 protocol that addresses and routes packets between networks. |
| IPAM | IP address management | Software that tracks which addresses and subnets are in use. |
| IPFIX | IP Flow Information Export | The standard flow-export protocol, the successor of NetFlow. |
| IPS | Intrusion prevention system | Sits inline and blocks attacks as they pass. |
| IPsec | Internet Protocol Security | The suite that encrypts and authenticates IP packets for VPNs. |
| IPv4 | Internet Protocol version 4 | 32-bit addresses written as four decimal octets, such as 192.168.1.10. |
| IPv6 | Internet Protocol version 6 | 128-bit addresses in eight hex groups; no broadcast, built-in autoconfiguration. |
| IS-IS | Intermediate System to Intermediate System | A link-state interior routing protocol used mainly by large providers. |
| ISATAP | Intra-Site Automatic Tunnel Addressing Protocol | A tunneling method that carries IPv6 inside IPv4 within one organization. |
| iSCSI | Internet SCSI | SCSI storage commands over a TCP/IP network, giving block-level storage without Fibre Channel. |
| ISP | Internet service provider | The company that connects you to the internet. |
| IT | Information technology | Computers, networks, and the people who run them. |
| JPEG | Joint Photographic Experts Group (image format) | The common compressed photo format. |
| LACP | Link Aggregation Control Protocol | Negotiates bundling several physical links into one logical link (802.1AX, formerly 802.3ad). |
| LAN | Local area network | One site's network: a building, floor, or campus that one organization owns and runs. |
| LC | Lucent connector | The small square snap-in fiber connector, the most common on modern transceivers. |
| LDAP | Lightweight Directory Access Protocol | Queries a directory such as Active Directory for users and groups; TCP 389, secure 636. |
| LDAPS | LDAP Secure | LDAP over TLS on TCP 636. |
| LED | Light-emitting diode | A small light source: the status lights on a port, the lamp in cheap fiber transmitters, and modern display backlights. |
| LLC | Logical link control | The upper sublayer of the data link layer that identifies which network protocol a frame carries. |
| LLDP | Link Layer Discovery Protocol | The vendor-neutral neighbor discovery protocol (IEEE 802.1AB). |
| LR | Long reach | The single-mode 10 Gbps optic, 10 km. |
| LTE | Long-Term Evolution | 4G cellular data; the workhorse mobile broadband standard. |
| MAC | Media access control (address) | The 48-bit hardware address burned into a network interface, used at Layer 2. |
| macOS | Mac operating system | Apple's desktop operating system. |
| MAN | Metropolitan area network | A city-sized network: bigger than a LAN, smaller than a WAN. |
| Mbps | Megabits per second | Millions of bits per second; the unit for network link speed. |
| MDF | Main distribution frame | The building's main wiring closet where outside lines and the core equipment land. |
| MDIX | Medium-dependent interface crossover | Auto-MDIX ports sense the cable and swap transmit and receive pairs, so crossover cables are rarely needed. |
| MFA | Multi-factor authentication | Two or more different kinds of proof: something you know, have, are, or where you are. |
| MHz | Megahertz | Millions of cycles per second; memory speed, radio channels, and older CPU clocks. |
| MIB | Management information base | The database of variables an SNMP agent exposes. |
| MIMO | Multiple input, multiple output | Using several antennas at once to send parallel data streams for more speed. |
| MMF | Multimode fiber | A wider core (50 or 62.5 microns) carrying many light paths, for hundreds of meters. |
| MOU | Memorandum of understanding | A non-binding statement of intent and roles between parties. |
| MPEG | Moving Picture Experts Group (video format) | The family of compressed video formats. |
| MPLS | Multiprotocol Label Switching | A provider WAN that forwards by short labels instead of IP lookups, with traffic engineering and QoS. |
| MPO | Multi-fiber push-on connector | A ribbon connector carrying 12 or 24 fibers, used for 40 and 100 Gbps parallel optics. |
| ms | Millisecond | One thousandth of a second; latency and response times. |
| MSTP | Multiple Spanning Tree Protocol | Runs one spanning tree instance for a group of VLANs instead of one per VLAN. |
| MTBF | Mean time between failures | The average running time before a component fails; a reliability measure. |
| MTP | Multi-fiber termination push-on connector | A brand-name, higher-precision version of the MPO connector. |
| MTTR | Mean time to repair | The average time to fix a failure and restore service. |
| MTU | Maximum transmission unit | The largest packet a link can carry, 1500 bytes on standard Ethernet. |
| MU-MIMO | Multi-user MIMO | The access point serves several clients at the same time with separate streams. |
| MX | Mail exchanger record | The DNS record that says which server accepts email for a domain. |
| NAC | Network access control | Checks a device's identity and health before letting it onto the network. |
| NACL | Network access control list | A stateless rule set applied to a cloud subnet. |
| NAS | Network-attached storage | A file server appliance that shares folders over the regular network using SMB or NFS. |
| NAT | Network address translation | Rewrites private inside addresses to a public address at the router so many hosts can share it. |
| NAT-T | NAT traversal | Wraps IPsec in UDP 4500 so it can pass through address translation. |
| NAT64 | Network address translation 6 to 4 | Lets IPv6-only hosts reach IPv4-only servers by translating between the two. |
| NDA | Non-disclosure agreement | A contract that keeps shared information confidential. |
| NDP | Neighbor Discovery Protocol | IPv6's replacement for ARP: finds neighbors' MAC addresses and routers using ICMPv6. |
| NFS | Network File System | The Unix and Linux file-sharing protocol. |
| NFV | Network functions virtualization | Running routers, firewalls, and load balancers as virtual machines instead of dedicated hardware. |
| NIC | Network interface card | The adapter that connects a computer to the network, wired or wireless. |
| NS | Name server record | The DNS record listing the authoritative name servers for a zone. |
| NTP | Network Time Protocol | Synchronizes clocks across the network (UDP 123); wrong time breaks Kerberos, certificates, and logs. |
| NTS | Network Time Security | Authentication and integrity for NTP so time cannot be spoofed. |
| OFDM | Orthogonal frequency-division multiplexing | The modulation that sends data across many closely spaced sub-carriers at once. |
| OFDMA | Orthogonal frequency-division multiple access | Wi-Fi 6 splits a channel into small sub-channels so many clients share it efficiently. |
| OID | Object identifier | The dotted number that names one value in an SNMP MIB. |
| OM1 | Optical multimode 1 | 62.5 micron multimode fiber, orange, the oldest grade. |
| OM2 | Optical multimode 2 | 50 micron multimode fiber, orange, 1 Gbps to about 550 m. |
| OM3 | Optical multimode 3 | Laser-optimized 50 micron multimode fiber, aqua, 10 Gbps to about 300 m. |
| OM4 | Optical multimode 4 | Higher-bandwidth 50 micron multimode fiber, aqua, 10 Gbps to about 400 m. |
| OS | Operating system | The software that manages hardware and runs applications: Windows, macOS, Linux, iOS, Android. |
| OSFP | Octal small form-factor pluggable | An eight-lane 400 Gbps module, slightly larger than QSFP-DD. |
| OSI | Open Systems Interconnection model | The seven-layer reference model used to describe where a protocol or device does its work. |
| OSPF | Open Shortest Path First | A link-state interior routing protocol that uses cost (bandwidth) as its metric and converges fast. |
| OT | Operational technology | Hardware and software that controls physical equipment, as opposed to IT. |
| OTDR | Optical time-domain reflectometer | A fiber tester that sends light pulses and measures reflections to find breaks and their distance. |
| OUI | Organizationally unique identifier | The first 24 bits of a MAC address, which identify the manufacturer. |
| PaaS | Platform as a service | The provider runs the platform (OS, runtime, database); you deploy code. |
| PAN | Personal area network | A network within arm's reach, such as Bluetooth between a phone and earbuds. |
| PAT | Port address translation | Many inside hosts share one public IP address, told apart by port numbers. |
| PC | Personal computer | A desktop or laptop for one user. |
| PCI | Payment Card Industry | The card brands' rules (PCI DSS) for anyone who stores, processes, or transmits payment card data. |
| PDU | Protocol data unit | The name of the chunk of data at each layer: bits, frames, packets, segments or datagrams, data. |
| PIN | Personal identification number | A short numeric secret, a something-you-know factor. |
| PKI | Public key infrastructure | The system of certificate authorities, certificates, and revocation that makes public keys trustworthy. |
| PoE | Power over Ethernet | Delivers DC power to devices over the data cable: 802.3af 15.4 W, 802.3at 30 W, 802.3bt 60 to 90 W. |
| PON | Passive optical network | Fiber to the premises using unpowered splitters between the provider and many customers. |
| POP3 | Post Office Protocol version 3 | Downloads mail to one device and usually deletes it from the server; TCP 110, secure 995. |
| POP3S | POP3 Secure | POP3 over TLS on TCP 995. |
| PSK | Pre-shared key | One shared passphrase for everyone on a Wi-Fi network (Personal mode). |
| PTP | Precision Time Protocol | IEEE 1588 clock sync with sub-microsecond accuracy, for finance, telecom, and industrial systems. |
| PTR | Pointer record | The reverse DNS record: IP address back to a name. |
| PVC | Polyvinyl chloride | The ordinary cable jacket, which gives off toxic smoke; plenum cable is required in air spaces. |
| QSFP | Quad small form-factor pluggable | A four-lane module for 40 Gbps. |
| QSFP-DD | Quad small form-factor pluggable double density | Eight lanes for 400 Gbps. |
| QSFP+ | Quad small form-factor pluggable plus | Four 10 Gbps lanes: a 40 Gbps module. |
| QSFP28 | Quad small form-factor pluggable 28 | Four 25 Gbps lanes: a 100 Gbps module. |
| RA | Router advertisement | The IPv6 message a router sends with the prefix and gateway information hosts use for SLAAC. |
| RADIUS | Remote Authentication Dial-In User Service | The AAA server behind Wi-Fi Enterprise, VPNs, and 802.1X; UDP 1812 and 1813. |
| RARP | Reverse Address Resolution Protocol | An obsolete protocol for finding an IP address from a MAC address. |
| RBAC | Role-based access control | Permissions are assigned to roles, and users get roles. |
| RC4 | Rivest Cipher 4 | A fast stream cipher used in WEP and old TLS; broken and deprecated. |
| RDP | Remote Desktop Protocol | Microsoft's remote graphical desktop on TCP 3389. |
| RF | Radio frequency | Radio signals; the medium of Wi-Fi, cellular, and Bluetooth, and a source of interference and, in medicine, surgical energy. |
| RFC | Request for Comments | The numbered documents that define internet standards, such as RFC 1918 private addresses. |
| RFI | Radio frequency interference | Electromagnetic interference in the radio bands, from transmitters, microwaves, and other radios. |
| RG-59 | Radio Guide 59 coaxial cable | Thinner coax for short runs such as CCTV, often with a BNC connector. |
| RG-6 | Radio Guide 6 coaxial cable | The modern coax grade for cable TV and cable modems, with an F-type connector. |
| RIP | Routing Information Protocol | The classic distance-vector protocol: hop count metric, 15-hop limit, slow. |
| RJ11 | Registered jack 11 | The small telephone plug, used for analog phone lines and DSL. |
| RJ45 | Registered jack 45 | The eight-pin plug on Ethernet twisted-pair cables (properly an 8P8C connector). |
| RPC | Remote procedure call | A program calls a function on another computer as if it were local. |
| RPO | Recovery point objective | The maximum acceptable data loss, measured in time. |
| RST | Reset flag | The TCP flag that aborts a connection immediately. |
| RSTP | Rapid Spanning Tree Protocol | The faster version of spanning tree (802.1w) that reconverges in seconds. |
| RTO | Recovery time objective | The maximum acceptable time to restore a service after failure. |
| RX | Receive | The receiving side of a link or the receiving fiber strand. |
| SaaS | Software as a service | Complete applications delivered over the web, such as email and office suites. |
| SAE | Simultaneous authentication of equals | The WPA3 Personal handshake that resists offline password guessing. |
| SAML | Security Assertion Markup Language | An XML standard for passing authentication between an identity provider and a web application (enterprise SSO). |
| SAN | Storage area network | A dedicated network that gives servers block-level access to shared disk arrays. |
| SASE | Secure access service edge | SD-WAN networking plus cloud-delivered security (firewall, web gateway, ZTNA, CASB) as one service. |
| SC | Subscriber connector | The larger square push-pull fiber connector, common on older gear and patch panels. |
| SCADA | Supervisory control and data acquisition | Systems that monitor and control industrial processes such as power, water, and manufacturing. |
| SCP | Secure Copy Protocol | Simple file copying over SSH, TCP 22. |
| SD-WAN | Software-defined wide area network | Steers traffic across several cheap links (broadband, LTE, MPLS) by policy from a central controller. |
| SDN | Software-defined networking | Separates the control plane (decisions) from the data plane (forwarding) and centralizes control. |
| SFP | Small form-factor pluggable transceiver | The hot-swappable module that gives a switch port its fiber or copper interface, 1 Gbps. |
| SFP+ | Enhanced small form-factor pluggable | The 10 Gbps version of the SFP module. |
| SFTP | SSH File Transfer Protocol | File transfer inside an SSH session, TCP 22. |
| SHA-256 | Secure Hash Algorithm 256-bit | The standard hash today: a 256-bit fingerprint of any input. |
| SIEM | Security information and event management | Collects logs from everything, correlates them, and raises alerts. |
| SIP | Session Initiation Protocol | Sets up and tears down voice and video calls; port 5060, or 5061 with TLS. |
| SLA | Service level agreement | The contract stating measurable service commitments, such as 99.9% uptime. |
| SLAAC | Stateless address autoconfiguration | IPv6 hosts build their own address from the router's advertised prefix, no DHCP server needed. |
| SMB | Server Message Block | Windows file and printer sharing on TCP 445. |
| SMF | Single-mode fiber | A tiny core (about 9 microns) and a laser, for long distances. |
| SMTP | Simple Mail Transfer Protocol | Sends email between servers on TCP 25; clients submit on 587 with TLS. |
| SMTPS | SMTP Secure | SMTP with TLS, port 465 (implicit) or 587 with STARTTLS. |
| SNMP | Simple Network Management Protocol | Polls and receives alerts from network devices (UDP 161 polls, 162 traps). |
| SNTP | Simple Network Time Protocol | A lighter version of NTP for clients that need less accuracy. |
| SOA | Start of authority record | The record at the top of a DNS zone: primary server, contact, serial number, and timers. |
| SOX | Sarbanes-Oxley Act | The US law requiring accurate financial reporting and controls, with IT audit implications. |
| SPAN | Switched port analyzer | A switch feature that mirrors traffic from ports or VLANs to a monitoring port. |
| SPF | Sender Policy Framework | A DNS TXT record listing which servers may send mail for a domain. |
| SQL | Structured Query Language | The language used to query databases; also the name of the servers on TCP 1433 (Microsoft) and 3306 (MySQL). |
| SR | Short reach | The multimode 10 Gbps optic, about 300 m on OM3. |
| SRV | Service record | A DNS record that locates a service: host, port, priority, and weight. |
| SSE | Security service edge | The security half of SASE: secure web gateway, CASB, zero trust access, delivered from the cloud. |
| SSH | Secure Shell | Encrypted remote command-line access and file transfer on TCP 22; replaces Telnet and FTP. |
| SSID | Service set identifier | The Wi-Fi network name that access points broadcast and clients join. |
| SSO | Single sign-on | Log in once and reach many systems without signing in again. |
| ST | Straight tip connector | The round bayonet twist-lock fiber connector; legacy. |
| STP | Spanning Tree Protocol | Blocks redundant switch links so frames cannot loop, while keeping them ready as backups. |
| STP | Shielded twisted pair | Twisted-pair cable with foil or braid around the pairs for noisy environments; the shield must be grounded. |
| SVI | Switch virtual interface | A virtual Layer 3 interface on a switch that gives a VLAN an IP address and routes for it. |
| SYN | Synchronize flag | The first packet of a TCP handshake. |
| Syslog | System logging protocol | Sends device log messages to a central server on UDP 514 with severity levels 0 to 7. |
| T568A | TIA/EIA 568A wiring standard | One of the two pin-outs for RJ45 cables; green pair on pins 1 and 2. |
| T568B | TIA/EIA 568B wiring standard | The more common RJ45 pin-out; orange pair on pins 1 and 2. |
| TACACS+ | Terminal Access Controller Access-Control System Plus | Cisco's AAA protocol for device administration on TCP 49; encrypts the whole payload and separates authentication from authorization. |
| TCP | Transmission Control Protocol | Reliable, ordered, connection-based transport: three-way handshake, acknowledgments, retransmission. |
| TERA | TERA connector | A shielded, non-RJ45 connector used with Cat 7 cabling. |
| TFTP | Trivial File Transfer Protocol | Bare-bones UDP 69 file transfer with no login, used for firmware and config files. |
| TKIP | Temporal Key Integrity Protocol | WPA's per-packet keying scheme; deprecated. |
| TLS | Transport Layer Security | The encryption layer under HTTPS and most secure protocols; use 1.2 or 1.3. |
| TOTP | Time-based one-time password | A six-digit code from an authenticator app that changes every 30 seconds. |
| TTL | Time to live | A counter that keeps packets and DNS records from living forever. |
| TV | Television | A display or broadcast receiver; smart TVs are IoT devices. |
| TX | Transmit | The sending side of a link or the sending fiber strand. |
| TXT | Text record | A free-text DNS record, used for SPF, DKIM, DMARC, and domain ownership checks. |
| UDP | User Datagram Protocol | Connectionless, fast transport with no delivery guarantee; used for voice, video, DNS, DHCP. |
| UPC | Ultra physical contact | The flat, blue fiber connector polish used in most LANs. |
| UPS | Uninterruptible power supply | A battery unit that keeps equipment running through a power cut and conditions the power. |
| URL | Uniform resource locator | A web address such as https://www.example.com/page. |
| US | United States | The country; US standards, 60 Hz mains, and US connector conventions. |
| USB | Universal Serial Bus | The standard port for peripherals, storage, and charging. |
| UTP | Unshielded twisted pair | The standard copper network cable: four twisted pairs, no shield. |
| VA | Volt-ampere | The unit of apparent power used to size a UPS. |
| VCSEL | Vertical-cavity surface-emitting laser | The cheap laser used in multimode fiber transceivers. |
| VFL | Visual fault locator | A visible red laser that lights up a fiber so you can see breaks and trace strands. |
| VLAN | Virtual local area network | A logical LAN on a switch: ports in different VLANs are separate broadcast domains. |
| VLSM | Variable-length subnet masking | Using different subnet sizes inside one network so addresses are not wasted. |
| VM | Virtual machine | A complete computer running as software on a hypervisor. |
| VNI | VXLAN network identifier | The 24-bit segment ID in a VXLAN header. |
| VoIP | Voice over IP | Telephone calls carried as packets on the data network. |
| VPC | Virtual private cloud | Your isolated virtual network inside a cloud provider. |
| VPN | Virtual private network | An encrypted tunnel across an untrusted network such as the internet. |
| VRRP | Virtual Router Redundancy Protocol | The open-standard first-hop redundancy protocol. |
| VTP | VLAN Trunking Protocol | Cisco's protocol for distributing VLAN definitions to other switches. |
| VXLAN | Virtual extensible LAN | Tunnels Layer 2 segments over a Layer 3 network with a 24-bit ID, giving 16 million segments instead of 4094 VLANs. |
| WAN | Wide area network | Connects LANs across cities or countries, usually over links leased from a provider. |
| WEP | Wired Equivalent Privacy | The original Wi-Fi encryption, broken in minutes; never use it. |
| Wi-Fi | Wireless fidelity | The trade name for IEEE 802.11 wireless networking. |
| WLAN | Wireless local area network | A LAN delivered over Wi-Fi instead of cables. |
| WLC | Wireless LAN controller | A central device that configures and manages many lightweight access points. |
| WPA | Wi-Fi Protected Access | The interim fix for WEP that used TKIP; deprecated. |
| WPA2 | Wi-Fi Protected Access 2 | Wi-Fi security using AES with CCMP; still common and acceptable. |
| WPA3 | Wi-Fi Protected Access 3 | The current Wi-Fi security standard: SAE in Personal mode, stronger encryption, protected management frames. |
| ZTNA | Zero trust network access | Every request is authenticated and authorized, regardless of where it comes from. |