FR FieldReady Academy
Cheat sheet

Network+ N10-009 Memorization Sheet

Print this and keep it beside you while you study. Every number, order, and pairing on this sheet is fair game on the exam. Nothing here needs understanding to score; it needs recall.

Download the PDF Start the free course

01The exam itself

FactValue
Exam codeN10-009 (Network+)
QuestionsUp to 90, multiple choice plus performance-based
Time90 minutes
Passing score720 on a scale of 100 to 900 (about 72%)
1.0 Networking Concepts23%
2.0 Network Implementation20%
3.0 Network Operations19%
4.0 Network Security14%
5.0 Network Troubleshooting24%
Read for the qualifier: MOST likely, BEST, FIRST, NEXT. Eliminate two options, then choose. Never leave a question blank.

02Ports and protocols

ServicePortTransportNotes and secure form
FTP20 data, 21 controlTCPPlaintext. Secure: SFTP on 22, or FTPS on 989/990
SSH, SFTP, SCP22TCPEncrypted shell and file copy. Replaces Telnet and FTP
Telnet23TCPPlaintext. Replace with SSH
SMTP25TCPServer to server mail. Secure submission: 587
TACACS+49TCPDevice administration AAA, encrypts the whole payload
DNS53UDP queries, TCP zone transfersSecure: DoT 853, DoH 443
DHCP67 server, 68 clientUDPDORA. DHCPv6 uses 546 client, 547 server
TFTP69UDPNo authentication. Firmware and config transfers
HTTP80TCPSecure: HTTPS 443
Kerberos88TCP or UDPWindows domain authentication. Breaks if clocks differ by more than 5 minutes
POP3110TCPSecure: POP3S 995
NTP123UDPTime sync. Secured with NTS
IMAP143TCPSecure: IMAPS 993
SNMP161 agent (polls), 162 manager (traps)UDPv1 and v2c use a community string; v3 adds authentication and encryption
LDAP389TCPSecure: LDAPS 636
HTTPS443TCPTLS web traffic; also carries DoH
SMB445TCPWindows file and printer sharing
IKE (IPsec)500, NAT-T 4500UDPKey exchange. ESP is IP protocol 50, AH is 51
Syslog514UDPCentral logging. Severity 0 to 7
SMTPS, submission587TCPMail client to server with TLS
LDAPS636TCPLDAP over TLS
DNS over TLS853TCPEncrypted resolver queries
IMAPS993TCPIMAP over TLS
POP3S995TCPPOP3 over TLS
SQL Server1433TCPMicrosoft SQL
RADIUS1812 auth, 1813 accountingUDPNetwork access AAA (Wi-Fi, VPN, 802.1X). Legacy 1645/1646
MySQL3306TCPMySQL and MariaDB
RDP3389TCPRemote Desktop
SIP5060 plain, 5061 TLSTCP or UDPSets up voice and video calls

Encrypted pairs

  • HTTP 80 to HTTPS 443
  • Telnet 23 to SSH 22
  • FTP 21 to SFTP 22
  • LDAP 389 to LDAPS 636
  • IMAP 143 to IMAPS 993
  • POP3 110 to POP3S 995
  • SMTP 25 to SMTPS 587
  • DNS 53 to DoT 853 or DoH 443
  • SNMP v1/v2c to SNMPv3 (same ports)
  • SIP 5060 to SIP over TLS 5061

Port ranges and IP protocol numbers

  • 0 to 1023: well-known
  • 1024 to 49151: registered
  • 49152 to 65535: dynamic (client) ports
  • ICMP 1, TCP 6, UDP 17
  • GRE 47, ESP 50, AH 51
  • OSPF 89, EIGRP 88 (ride directly on IP)

03OSI and TCP/IP models

LayerPDUKey ideaDevices and protocols
7 ApplicationDataProtocols users touchHTTP, HTTPS, SMTP, DNS, DHCP, FTP, SSH, SNMP, Telnet; proxies, web application firewalls
6 PresentationDataFormatting, encryption, compressionTLS, JPEG, MPEG, ASCII, Unicode
5 SessionDataStart, maintain, end dialogsNetBIOS, RPC, session control
4 TransportSegment (TCP), datagram (UDP)Port numbers; reliable vs fastTCP, UDP; port-filtering firewalls, load balancers
3 NetworkPacketIP addresses, TTL, routingRouters, Layer 3 switches; IP, ICMP, IPsec, OSPF, RIP
2 Data LinkFrameMAC addresses, MAC and LLC sublayers, frame check sequenceSwitches, NICs, access points, bridges; Ethernet, 802.11, ARP, STP, 802.1Q
1 PhysicalBitSignals, cables, connectors, radioHubs, repeaters, transceivers, media converters, cables
  • Bottom up: Please Do Not Throw Sausage Pizza Away
  • Top down: All People Seem To Need Data Processing
  • TCP/IP model: Application (OSI 5 to 7), Transport (4), Internet (3), Network Access or Link (1 and 2)
  • Encapsulation: data, segment, packet, frame, bits. Capture order: Ethernet header (MACs), IP header (addresses, TTL), TCP or UDP header (ports), payload
  • MAC address: 48 bits, 12 hex digits, first 24 bits are the OUI. Rewritten at every router hop; the IP address stays the same end to end
  • MTU 1500 bytes standard; jumbo frames about 9000
  • TCP handshake: SYN, SYN-ACK, ACK. Close: FIN and ACK. Abort: RST
  • Traffic types: unicast one to one; broadcast one to all on the segment (routers stop it; IPv6 has none); multicast one to a group (224.0.0.0 to 239.255.255.255); anycast one address on many servers, nearest answers

04IPv4 addressing and subnetting

ClassFirst octetDefault maskUse
A1 to 126/8, 255.0.0.0Huge networks
B128 to 191/16, 255.255.0.0Medium networks
C192 to 223/24, 255.255.255.0Small networks
D224 to 239noneMulticast (OSPF uses 224.0.0.5 and 224.0.0.6)
E240 to 255noneExperimental
127127.0.0.0/8loopback127.0.0.1 is this host
RangeMeaning
10.0.0.0/8 (10.0.0.0 to 10.255.255.255)Private, RFC 1918
172.16.0.0/12 (172.16.0.0 to 172.31.255.255)Private, RFC 1918. 172.32.x.x is public
192.168.0.0/16 (192.168.0.0 to 192.168.255.255)Private, RFC 1918
169.254.0.0/16APIPA, link-local. Means DHCP failed
255.255.255.255Limited broadcast (DHCP Discover)
0.0.0.0/0Default route, route of last resort
100.64.0.0/10Carrier-grade NAT shared space
PrefixMaskBlock sizeUsable hosts
/8255.0.0.01 in octet 116,777,214
/16255.255.0.01 in octet 265,534
/17255.255.128.0128 in octet 332,766
/18255.255.192.064 in octet 316,382
/19255.255.224.032 in octet 38,190
/20255.255.240.016 in octet 34,094
/21255.255.248.08 in octet 32,046
/22255.255.252.04 in octet 31,022
/23255.255.254.02 in octet 3510
/24255.255.255.01 in octet 3254
/25255.255.255.128128126
/26255.255.255.1926462
/27255.255.255.2243230
/28255.255.255.2401614
/29255.255.255.24886
/30255.255.255.25242 (point-to-point links)
/31255.255.255.25422, no broadcast (point-to-point only)
/32255.255.255.2551A single host
  • Mask octet values: 128, 192, 224, 240, 248, 252, 254, 255 = 1 to 8 network bits
  • Binary place values: 128, 64, 32, 16, 8, 4, 2, 1
  • Powers of two: 2, 4, 8, 16, 32, 64, 128, 256, 512, 1024, 2048, 4096
  • Usable hosts = 2 to the host bits, minus 2. Subnets created = 2 to the borrowed bits
  • Hosts needed: add 2, round up to the next power of two, that many host bits
  • A subnet must start on a multiple of its own block size (192.168.10.96/26 is invalid; 64 and 128 are valid starts)
  • Summarization: 10.1.0.0/24 through 10.1.3.0/24 = 10.1.0.0/22

Block size method

  • 1. Find the interesting octet: the first mask octet that is not 255 or 0.
  • 2. Block size = 256 minus that mask octet (.224 gives 32, .240 gives 16, .192 gives 64).
  • 3. Subnets start at multiples of the block size: 0, 32, 64, 96, 128, 160, 192, 224 for a block of 32.
  • 4. Network = the multiple at or below the host. Broadcast = one less than the next multiple. Usable = everything between.
  • Example: 192.168.1.100/27. Block 32. Network 192.168.1.96, broadcast .127, hosts .97 to .126.

05IPv6

PrefixTypeNotes
2000::/3Global unicastRoutable on the internet (addresses starting 2 or 3)
fe80::/10Link-localAutomatic on every interface, never routed. Used by NDP and routing protocols
fc00::/7 (in practice fd..)Unique localPrivate addressing, routable inside the organization only
ff00::/8Multicastff02::1 all nodes, ff02::2 all routers. No broadcast in IPv6
::1LoopbackThis host
::UnspecifiedNo address yet
2001:db8::/32DocumentationUsed in examples only
  • 128 bits, eight groups of four hex digits. A standard LAN is a /64: 64 bits network, 64 bits interface ID
  • Shortening: drop leading zeros in each group; replace one run of all-zero groups with :: (only once)
  • SLAAC: the router advertisement supplies the /64 prefix and the host builds its own interface ID
  • EUI-64: split the 48-bit MAC, insert ff:fe in the middle, flip the seventh bit
  • DHCPv6: stateful hands out addresses; stateless hands out only options such as DNS
  • NDP replaces ARP: neighbor solicitation and neighbor advertisement over ICMPv6 multicast
  • Dual stack runs both. Tunneling (6to4, ISATAP, Teredo, GRE) carries v6 inside v4. NAT64 with DNS64 translates for v6-only clients

06Cabling, connectors, and Ethernet standards

CopperSpeedDistanceNotes
Cat 5e1 Gbps100 mMinimum for gigabit
Cat 61 Gbps; 10 Gbps100 m; 55 m at 10 Gbps
Cat 6A10 Gbps100 mThe answer for 10 Gbps at full distance
Cat 710 Gbps100 mShielded, non-RJ45 connectors (GG45, TERA), rare
Cat 825 or 40 Gbps30 mShort data center runs
Coax RG-6Cable modem, videoF-type connector; BNC on legacy LANs
Twinax (DAC)10 to 100 GbpsA few metersTransceivers permanently attached; cheaper than optics
  • All twisted pair Ethernet: 100 meters (328 feet) including patch cords
  • RJ45 is 8P8C for Ethernet; RJ11 for telephone
  • UTP default; STP for high-EMI areas (motors, fluorescent ballasts)
  • T568B pins: 1 white-orange, 2 orange, 3 white-green, 4 blue, 5 white-blue, 6 green, 7 white-brown, 8 brown. T568A swaps the orange and green pairs
  • Same standard both ends = straight-through (host to switch). Different = crossover (switch to switch without auto-MDIX)
  • Plenum-rated for air-handling spaces above drop ceilings; riser-rated for vertical runs between floors
  • CSMA/CD: listen, send, back off on collision. Full duplex has no collisions. Duplex mismatch = late collisions and CRC errors
FiberCoreSourceReachJacket
Single-mode (SMF)about 9 micronsLaser10 km and beyondYellow
Multimode (MMF)50 or 62.5 micronsLED or VCSELAbout 300 to 550 m at 10 GbpsOrange (OM1, OM2), aqua (OM3, OM4)
  • LC: small square snap-in, most common on transceivers. SC: larger square push-pull. ST: round bayonet twist, legacy. MPO/MTP: 12 or 24 fibers in one plug for 40 and 100 Gbps
  • UPC blue flat polish; APC green angled polish (less reflection, long haul and PON). Never mate UPC to APC
  • Media converter changes medium without changing data (fiber to copper, SMF to MMF)
  • Transceivers: SFP 1 Gbps, SFP+ 10 Gbps, QSFP/QSFP+ 40 Gbps, QSFP28 100 Gbps, QSFP-DD and OSFP 400 Gbps. Both ends must match speed, wavelength, and fiber type
StandardSpeedMediumDistance
10BASE-T10 MbpsCat 3 or better100 m
100BASE-TX100 MbpsCat 5 or better100 m
1000BASE-T1 GbpsCat 5e or better100 m
10GBASE-T10 GbpsCat 6A (Cat 6 to 55 m)100 m
40GBASE-T40 GbpsCat 830 m
1000BASE-SX1 GbpsMultimodeAbout 550 m
1000BASE-LX1 GbpsSingle-mode (or MMF with mode conditioning)10 km
10GBASE-SR10 GbpsMultimodeAbout 300 m (400 m on OM4)
10GBASE-LR10 GbpsSingle-mode10 km
10GBASE-ER10 GbpsSingle-mode40 km
Naming: S = short reach, multimode. L = long reach, single-mode. E = extended reach. T = twisted pair. SR on single-mode fiber, or SR at 2 km, is a mismatch.

07Wireless

StandardNameBandMax rateKey feature
802.11a5 GHz54 MbpsOFDM, short range
802.11b2.4 GHz11 MbpsLong range, slow
802.11g2.4 GHz54 MbpsBackward compatible with b
802.11nWi-Fi 42.4 and 5 GHz600 MbpsMIMO, 40 MHz channels
802.11acWi-Fi 55 GHz onlyGigabit class (up to 6.9 Gbps)MU-MIMO, 80 and 160 MHz channels
802.11axWi-Fi 6 / 6E2.4, 5, and 6 GHz (6E)About 9.6 GbpsOFDMA for crowded spaces
802.11beWi-Fi 72.4, 5, and 6 GHzTens of Gbps320 MHz channels, multi-link operation
  • 2.4 GHz: non-overlapping channels 1, 6, 11 (20 MHz). Longest range, most interference (microwaves, Bluetooth, neighbors)
  • 5 GHz: many channels, 40/80/160 MHz bonding, DFS channels must yield to radar. 6 GHz: Wi-Fi 6E only, shortest range
  • Wider channels = more speed, more overlap and noise. Use 20 MHz in dense 2.4 GHz deployments
  • SSID = network name. BSSID = MAC of one radio on one AP. ESSID = same SSID across many APs for roaming
  • Infrastructure (through an AP), ad hoc (IBSS, no AP), mesh (APs link wirelessly), point-to-point (directional antennas between buildings)
  • Omnidirectional for general coverage; directional (Yagi, patch, parabolic) for long links and hallways
  • Autonomous APs configured individually; lightweight APs managed by a wireless LAN controller
  • Site survey produces a heat map. Overlap cells 15 to 20 percent for roaming. Band steering pushes clients to 5 GHz
SecurityStatusDetail
WEPBrokenNever use
WPADeprecatedTKIP
WPA2AcceptableAES with CCMP. Personal (PSK) or Enterprise (802.1X with RADIUS)
WPA3CurrentPersonal uses SAE (no offline cracking). Enterprise offers 192-bit mode
Enterprise802.1X authentication against RADIUS, per-user credentials or certificates, per-user VLAN
Captive portalIntercepts first web request for terms or login; guest SSID on an isolated VLAN
Hidden SSID, MAC filteringNot securityTrivially bypassed; hardening at best

08Switching

  • Switch jobs: learn source MACs into the MAC (CAM) table, forward known destinations, flood unknowns and broadcasts, block loops with STP
  • Each switch port is one collision domain. Each VLAN is one broadcast domain. A hub is one collision domain. A router separates broadcast domains
  • Unmanaged: no config. Managed: VLANs, STP, port security. Layer 3 switch: also routes between VLANs in hardware
  • In-band management over the network (SSH, web). Out-of-band via console port or dedicated management network
  • Access port: one VLAN, untagged. Trunk port: many VLANs tagged with 802.1Q (4-byte tag, IDs 1 to 4094)
  • Native VLAN crosses the trunk untagged (default VLAN 1) and must match on both ends
  • Voice VLAN lets a phone tag while the PC behind it stays untagged. Management VLAN holds switch interfaces
  • Routing between VLANs: SVI on a Layer 3 switch, or router on a stick with one subinterface per VLAN
  • LACP (802.3ad, 802.1AX) bundles links; every member needs matching speed, duplex, and VLANs. One flow still uses one link
  • MTU 1500; jumbo about 9000; every device in the path must match. Symptom of mismatch: small pings work, large transfers fail
  • Port mirroring (SPAN) copies traffic to an analyzer port. Port security limits MACs; violation puts the port in error-disabled
  • Duplex mismatch: one side hard-coded, the other auto falls to half duplex. Late collisions, CRC errors, slow link
Spanning treeDetail
StandardSTP 802.1D; RSTP 802.1w; MSTP 802.1s
Root bridgeLowest bridge ID (priority then MAC). Set core priority low
Port rolesRoot port (toward root), designated port (one per link), blocked (redundant). RSTP adds alternate and backup
STP statesBlocking, listening, learning, forwarding: 30 to 50 seconds
RSTP statesDiscarding, learning, forwarding: converges in seconds
PortFastSkips listening and learning on host ports. Never on switch-to-switch links
BPDU guardShuts a PortFast port that receives a BPDU (rogue switch)
Root guardStops a downstream switch from becoming root
Loop guardProtects against unidirectional link failures
Loop symptomsBroadcast storm, CPU at 100 percent, MAC addresses flapping, everything slow after adding a redundant cable
PoE standardNameAt the portDelivered to device
802.3afPoE15.4 WAbout 13 W
802.3atPoE+30 WAbout 25.5 W
802.3bt Type 3PoE++60 WAbout 51 W
802.3bt Type 4PoE++90 WAbout 71 W

09Routing, NAT, and gateway redundancy

Route selection order

  • 1. Longest prefix match wins (a /24 beats a /16 beats 0.0.0.0/0).
  • 2. Same prefix: lowest administrative distance wins.
  • 3. Same source: lowest metric wins.
Route sourceAdministrative distance
Directly connected0
Static1
External BGP20
EIGRP90
OSPF110
IS-IS115
RIP120
Internal BGP200
ProtocolTypeMetricNotes
RIPDistance-vector, IGPHop count, max 15Updates every 30 s; RIPv2 supports CIDR; RIPng for IPv6; small networks
OSPFLink-state, IGPCost from bandwidthOpen standard, areas, Dijkstra SPF, fast convergence, multicast 224.0.0.5 and .6
EIGRPAdvanced distance-vector (hybrid), IGPBandwidth and delayCisco origin, fast convergence
BGPPath-vector, EGPAS path and policyBetween autonomous systems, runs on TCP 179, the internet's protocol, slow by design
  • Distance-vector knows what neighbors say; link-state knows the whole map (more CPU, faster, fewer loops)
  • Static: predictable, no overhead, no adaptation. Dynamic: adapts to failures. Default route 0.0.0.0/0 is the way out
  • Routers rewrap the frame (new MACs), keep the packet (same IPs), decrement TTL by one. TTL 0 = discard
  • Static NAT: one to one, publish a server. Dynamic NAT: pool, many to many. PAT (overload): many to one by source port, every home router
  • Port forwarding: public port to an inside host. Inside local = private address; inside global = its public translation
  • FHRP: routers share a virtual IP and virtual MAC. HSRP Cisco (active/standby). VRRP open standard (master/backup). GLBP Cisco with load balancing
  • Subinterfaces: one physical interface split per VLAN (router on a stick)
  • Convergence: time for all routers to agree after a change

10DHCP, DNS, and time

DHCP

  • DORA: Discover (broadcast from 0.0.0.0 to 255.255.255.255), Offer, Request, Acknowledge. UDP 67 server, 68 client
  • Scope = the pool. Exclusion = addresses never leased. Reservation = fixed address pinned to a MAC. Lease = how long
  • Clients renew at 50 percent of the lease (T1) and rebind at 87.5 percent (T2)
  • Options: 3 default gateway, 6 DNS servers, 15 domain name, 42 NTP, 66 TFTP server name, 150 Cisco phone TFTP
  • Relay agent or IP helper address turns the broadcast into a unicast so one server can serve many subnets
  • Scope exhaustion or unreachable server = client self-assigns 169.254.x.x (APIPA). Rogue DHCP = DHCP snooping
DNS recordMaps
AName to IPv4 address
AAAAName to IPv6 address
CNAMEAlias: one name to another name
MXMail exchanger for the domain, with priority
NSAuthoritative name servers for a zone
SOAStart of authority: zone serial and timers
PTRIP address back to a name (reverse zone, in-addr.arpa)
TXTFree text: SPF, DKIM, DMARC, domain verification
SRVLocates a service by name, port, and priority (SIP, Active Directory)
  • Lookup path: recursive resolver, root, top-level domain, authoritative. Cached answers are non-authoritative and expire at the TTL
  • Forward zone: names to addresses. Reverse zone: addresses to names. Primary holds the writable copy; secondaries pull by zone transfer on TCP 53
  • DNSSEC signs records: integrity, not privacy. DoT (TCP 853) and DoH (443) encrypt queries: privacy
  • The hosts file is checked before DNS
  • NTP UDP 123, millisecond accuracy. Stratum 0 = reference clock (GPS, atomic); stratum 1 connects to it; stratum 2 syncs from 1
  • PTP (IEEE 1588) = sub-microsecond with hardware timestamps. NTS = authenticated, encrypted NTP
  • Clock skew over 5 minutes breaks Kerberos; wrong time breaks certificates, MFA codes, and log correlation

11Appliances, cloud, and modern networking

Device or functionLayerOne-line job
Router3Connects networks, chooses paths, separates broadcast domains
Switch2Forwards frames by MAC; one collision domain per port
Layer 3 switch2 and 3Switch that routes between VLANs in hardware
Access point, WLC2Bridges Wi-Fi to the LAN; the controller manages many APs
Firewall3 to 7Stateful tracks connections; next-generation inspects applications and users
IDSWatches a copy of traffic, alerts only. Passive, out of band
IPSInline in the path, blocks in real time. Can bottleneck or false-positive
VPN concentratorTerminates many encrypted tunnels
Forward proxy7Requests on behalf of clients; filters, caches, hides client addresses
Reverse proxy7Sits in front of servers; terminates TLS, caches, protects
Load balancer4 to 7Spreads connections across servers: round robin, least connections, health checks
CDNCaches content near users; cuts latency, absorbs spikes
NASFile-level storage over SMB or NFS
SANBlock-level storage over iSCSI or Fibre Channel; looks like a local disk
QoSClassifies and prioritizes traffic so voice and video survive congestion

Cloud

  • SaaS: use the application. PaaS: deploy your code, provider runs the OS and runtime. IaaS: rent VMs, you manage the OS
  • Public (shared, pay as you go), private (dedicated), hybrid (mix)
  • VPC: your isolated virtual network with its own subnets
  • Network security group: stateful firewall per VM interface. Network security list or NACL: stateless rules per subnet
  • Internet gateway: public addresses reach the internet. NAT gateway: private subnets reach out only
  • NFV: routers, firewalls, load balancers as software instances
  • Site-to-site VPN over the internet (cheap, variable) versus direct connect (private circuit, predictable, costly)
  • Scalability grows capacity; elasticity grows and shrinks automatically; multitenancy shares hardware with logical isolation

SDN, SD-WAN, VXLAN, zero trust, IaC

  • SDN separates the control plane (decisions) from the data plane (forwarding). Application plane on top, management plane for monitoring
  • Northbound APIs: applications to controller. Southbound APIs: controller to devices
  • SD-WAN: application aware, transport agnostic, zero-touch provisioning, central policy management
  • VXLAN: Layer 2 frames inside UDP across Layer 3. 24-bit VNI = 16 million segments versus 4094 VLANs. Data center interconnect
  • Zero trust: never trust, always verify. Every request authenticated and authorized by policy with least privilege
  • SASE = SD-WAN plus cloud security (firewall, secure web gateway, ZTNA, CASB). SSE = the security half only
  • IaC: playbooks and templates, source control, drift detection, dynamic inventories, automated upgrades

Physical installation

  • MDF: main wiring room, core devices, demarcation point where the provider's responsibility ends
  • IDF: closet per floor or wing with access switches, uplinked to the MDF
  • 19-inch racks; 1U = 1.75 inches. Two-post for light gear, four-post or lockable cabinet for servers
  • Front intake cold aisle, rear exhaust hot aisle. Match port-side intake or exhaust to the rack's airflow
  • Patch panel terminates horizontal cabling; patch cords connect panel to switch. Label both ends
  • UPS carries load through outages and conditions power; generator is long term. PDU is the rack power strip
  • Temperature 18 to 27 C (64 to 80 F). Humidity 40 to 60 percent: too dry = static, too humid = condensation
  • Clean-agent or gas fire suppression, not water. 120 V or 208/240 V; redundant supplies on separate circuits

12Network operations

Documentation and agreements

  • Physical diagram: where devices sit and cables run. Logical diagram: subnets, VLANs, routing, traffic flow
  • Layer 1 diagram cabling; Layer 2 switches, VLANs, trunks, STP; Layer 3 routers, subnets, routing protocols
  • Rack diagram: front view by rack unit. Cable map: jack to patch panel port to switch port
  • Asset inventory: model, serial, location, owner, warranty, licensing. IPAM: every subnet and address
  • SLA: what the provider guarantees (uptime, repair time) and penalties. MOU: non-binding intent. NDA: confidentiality
  • Update documentation as the last step of every change

Life cycle, change, and configuration

  • EOL: vendor stops selling. EOS: no more patches or support; replace it
  • Change process in order: request, assess impact and write a rollback plan, approve, schedule a maintenance window and notify, implement and test, document
  • Emergency changes take a shorter path but are still recorded. Service request = routine pre-approved work
  • Production config (running now), backup config (saved before and after changes), baseline or golden config (approved standard). Drift = deviation from golden
MonitoringDetail
SNMPAgent on the device, MIB database, OID per variable. Manager polls with Get on UDP 161; device sends traps on UDP 162
SNMP versionsv1 and v2c: plaintext community string (v2c adds bulk). v3: authentication, integrity, encryption
Flow dataNetFlow, sFlow, IPFIX: who talked to whom, ports, volume. No payload. Finds top talkers
Packet captureProtocol analyzer (Wireshark) fed by a SPAN port or an inline tap. Every byte
Syslog severity0 Emergency, 1 Alert, 2 Critical, 3 Error, 4 Warning, 5 Notice, 6 Informational, 7 Debug
SIEMCorrelates logs from many sources, alerts on patterns, retains for compliance
BaselineNormal utilization, latency, errors over time. Anomaly alerts fire on deviation
SolutionsDiscovery (ad hoc or scheduled), traffic analysis, performance, availability (uptime versus SLA), configuration monitoring

Metrics

  • Bandwidth = capacity. Throughput = what you get. Utilization = the ratio; sustained above 70 to 80 percent means congestion
  • Latency = delay in ms (distance, queueing, satellite adds 500 to 600 ms). Jitter = variation in delay; choppy voice
  • Packet loss = missing packets: TCP retransmits, voice gaps. Interface errors: CRC, runts, giants, discards
  • Device health: CPU, memory, temperature, fans. CPU pegged often means a broadcast storm or attack
Disaster recoveryDetail
RPORecovery point objective: how much data you can lose, measured backward in time
RTORecovery time objective: how fast service must be restored
MTTRMean time to repair: average fix time
MTBFMean time between failures: average life before failing
Cold siteSpace, power, cooling only. Days or weeks. Cheapest
Warm siteEquipment and connectivity in place; restore data. Hours to a day
Hot siteRunning mirror with current data. Minutes. Most expensive
Active-activeAll nodes serve; capacity drops on failure
Active-passiveStandby takes over on failure (FHRPs)
TabletopWalk through the plan on paper. Validation test: actually fail over or restore

Remote access and management

  • Site-to-site VPN joins offices. Client-to-site joins remote users. Clientless = browser over TLS
  • Split tunnel: only corporate traffic through the VPN. Full tunnel: everything, inspected and protected
  • Manage by SSH (22), HTTPS GUI, API, or console cable. Jump box or bastion: one hardened host you reach everything through
  • In-band uses the production network. Out-of-band (console server, management network, cellular) works when production is down

13Security

Concepts

  • CIA: confidentiality (encryption, access control), integrity (hashing, signatures), availability (redundancy, DDoS protection)
  • Vulnerability = weakness. Threat = what could exploit it. Exploit = the method. Risk = likelihood times impact
  • Encryption in transit (TLS, IPsec, SSH) versus at rest (disk, database). PKI: a certificate authority binds a public key to an identity. Self-signed = browser warning
  • AAA: authentication (who), authorization (what), accounting (record)
  • MFA factors: something you know, have, are; plus location and time. Password plus phone app code = know plus have
  • SSO: one login for many systems. SAML: web SSO between identity provider and applications
  • RADIUS: UDP 1812/1813, network access (Wi-Fi, VPN, 802.1X), encrypts only the password
  • TACACS+: TCP 49, device administration, encrypts the whole payload, separates authentication from authorization, per-command control
  • Least privilege; role-based access control; geofencing
  • Honeypot = decoy system; honeynet = decoy network. Physical: locks, badges, cameras, mantraps
  • Data locality laws; PCI DSS for card data; GDPR for EU personal data. Segment IoT, IIoT, SCADA/ICS/OT, guest, and BYOD
  • IPsec: AH = integrity and authentication only; ESP = encryption too. Transport mode encrypts the payload; tunnel mode wraps the packet (site-to-site). IKE on UDP 500
SymptomAttackDefense
Service flooded from one source, or from many (botnet)DoS, DDoS (reflection and amplification)Upstream filtering, DDoS protection
Attacker reaches a VLAN they should not; switch spoofing or double 802.1Q tagsVLAN hoppingDisable trunk negotiation on access ports, unused native VLAN
Switch forwards all traffic to all ports; MAC table full of fakesMAC floodingPort security
Forged ARP replies map the gateway IP to the attacker's MAC; traffic flows through themARP poisoning enabling an on-path attackDynamic ARP inspection
Users sent to attacker sites by forged answers or corrupted cacheDNS poisoning or spoofingDNSSEC
Clients get a wrong gateway or DNS from an unknown serverRogue DHCPDHCP snooping
Forged source addressIP spoofingIngress filtering
Unauthorized AP on the networkRogue access pointWireless IDS, NAC, port security
Attacker AP broadcasting your SSIDEvil twinEnterprise authentication, user awareness
Clients kicked off with forged management framesDeauthentication802.11w protected management frames
Email, phone, text, targeted, following through a door, watching a screen, trashPhishing, vishing, smishing, spear phishing, tailgating, shoulder surfing, dumpster divingTraining, mantraps, shredding
Encrypts data for payment; hides in software; self-propagates; watchesRansomware, trojan, worm, spywareBackups, patching, endpoint protection
Every password tried; common words; leaked credentials reusedBrute force, dictionary, credential stuffingMFA, lockout, unique passwords

Hardening and defense

  • First steps on any device: change default passwords, disable unused ports and services, patch firmware, SSH and HTTPS only, management on its own VLAN or out of band
  • Rotate keys and certificates; revoke compromised ones
  • NAC: 802.1X authentication plus posture assessment (antivirus, patches, disk encryption). Noncompliant devices go to a quarantine or remediation VLAN
  • ACLs: processed top down, first match wins, implicit deny at the end
  • URL filtering by address or category; content filtering inspects what is inside
  • Firewall zones: trusted (inside), untrusted (internet), screened subnet (DMZ) for public-facing servers
  • Segmentation with VLANs and firewall rules limits lateral movement

14Troubleshooting

The seven steps, in order

  • 1. Identify the problem: gather information, question users, identify symptoms, determine what changed, duplicate it, approach multiple problems individually.
  • 2. Establish a theory of probable cause: question the obvious; top-to-bottom, bottom-to-top, or divide and conquer through the OSI layers.
  • 3. Test the theory to determine the cause. Not confirmed: new theory or escalate.
  • 4. Establish a plan of action to resolve the problem and identify potential effects.
  • 5. Implement the solution or escalate as necessary.
  • 6. Verify full system functionality and, if applicable, implement preventive measures.
  • 7. Document findings, actions, outcomes, and lessons learned.
After the theory is confirmed, the next step is the plan, not the fix. After implementing, verify before documenting. Documenting is always last.
SymptomCause
CRC errors and late collisions on one linkDuplex mismatch
Works at 80 m, fails or flaps at 120 mAttenuation (copper limit 100 m)
Fiber link dead, strands crossed at one endTX/RX polarity reversal
Runts (under 64 bytes)Collisions or bad NIC
Giants (over MTU)MTU or jumbo frame mismatch
Discards or drops risingCongestion
Port error-disabledPort security, BPDU guard, or flapping violation; fix cause then clear
Port administratively downSomeone typed shutdown
Camera or AP powers on then reboots, or never powersPoE budget exceeded or wrong PoE standard
No link with SR optic on single-mode fiberTransceiver or fiber mismatch
Interference in a factory over UTPEMI; use STP or fiber
Broadcast storm, CPU 100 percent, MACs flapping right after a new cableSpanning tree loop
Odd traffic paths, access switch is rootRoot bridge in the wrong place; lower core priority
Host gets an address from the wrong scope after a desk moveAccess port in the wrong VLAN
Untagged traffic lands in the wrong VLAN on a trunkNative VLAN mismatch
Local devices reachable, nothing remoteWrong or missing default gateway
Some hosts on the same subnet unreachableIncorrect subnet mask
Intermittent connectivity, address conflict warningDuplicate IP (static inside a scope without exclusion)
New clients get 169.254.x.x, old ones workDHCP scope exhaustion or unreachable server
Ping by IP works, by name failsDNS
One application or port fails, others workACL blocking it
Traffic goes out, replies never come backMissing return route or asymmetric routing through a stateful firewall
Full signal bars, poor throughputInterference or co-channel overlap; use 1, 6, 11 or move to 5 GHz
Choppy voice, delay variesJitter
Everything slow through one link at 100 percentBottleneck or congestion
Clients cling to a distant APToo little cell overlap or transmit power too high
Command or toolShows
pingReachability, round-trip time, loss. Loopback, self, gateway, remote in that order
traceroute / tracertEvery hop and its latency; where the path breaks. mtr and pathping repeat over time
ipconfig /all, /release, /renew, /flushdnsWindows address, mask, gateway, DNS, lease, MAC; refresh lease; clear resolver cache
ifconfig, ip addrLinux and macOS addressing
arp -aIP-to-MAC cache; duplicates and poisoning
nslookup, digQuery DNS directly, pick a server, ask for a record type
netstatOpen connections and listening ports; netstat -r shows the routing table
nmapOpen ports and services; live hosts on a subnet (authorized use only)
tcpdump, WiresharkCommand-line capture; graphical protocol analyzer
LLDP / CDPWhat device and port is on the other end of a cable
show mac-address-tableWhich MAC is on which port and VLAN
show arpThe device's ARP cache
show interfaceStatus, speed, duplex, errors, CRCs, drops
show ip routeRouting table and how each route was learned
show vlanVLANs and port assignments
show running-configCurrent configuration
show powerPoE budget and per-port power
Hardware toolUse
Toner and probeFind the far end of a cable in a bundle or patch panel
Cable testerContinuity, pinout, opens, shorts, split pairs, length
Cable certifierProves a run meets its category with a report
Punch-down tool, crimperTerminate on jacks and panels; attach RJ45 plugs
Loopback plugTests a port's own transmit and receive
Visual fault locatorRed light shows fiber breaks and bends
OTDRLocates fiber breaks and losses by distance
Optical power meterReceived light level
Fiber cleaning kitDirty connectors are the most common fiber fault
Network tapPassive inline copy of traffic when there is no SPAN port
Wi-Fi analyzerAPs, channels, signal, dead spots
Spectrum analyzerAll radio energy including non-Wi-Fi interference
MultimeterVoltage and continuity
PoE injectorAdds power where the switch cannot

15Acronyms

Every acronym used in this course, 316 in all.

AcronymStands forMeaning
1000BASE-LXGigabit Ethernet, long wavelength1 Gbps over single-mode fiber to 10 km (also works on multimode for short runs).
1000BASE-SXGigabit Ethernet, short wavelength1 Gbps over multimode fiber to about 550 m.
1000BASE-TGigabit Ethernet over twisted pair1 Gbps over Cat 5e or better to 100 m, using all four pairs.
100BASE-TXFast Ethernet over twisted pair100 Mbps over Cat 5 or better using two pairs.
10BASE-TEthernet over twisted pairThe original 10 Mbps twisted-pair Ethernet.
10GBASE-ER10 Gigabit Ethernet, extended reach10 Gbps over single-mode fiber to 40 km.
10GBASE-LR10 Gigabit Ethernet, long reach10 Gbps over single-mode fiber to 10 km.
10GBASE-SR10 Gigabit Ethernet, short reach10 Gbps over multimode fiber, about 300 m on OM3, 400 m on OM4.
10GBASE-T10 Gigabit Ethernet over twisted pair10 Gbps over Cat 6A to 100 m (Cat 6 to 55 m).
40GBASE-T40 Gigabit Ethernet over twisted pair40 Gbps over Cat 8 to 30 m.
4GFourth-generation cellularThe LTE generation of mobile broadband.
5GFifth-generation cellularThe current mobile network generation with higher speed and lower latency than LTE.
802.11IEEE 802.11The family of Wi-Fi standards.
802.1AXIEEE 802.1AXThe current standard for link aggregation, using LACP.
802.1DIEEE 802.1DThe original spanning tree standard.
802.1QIEEE 802.1QThe VLAN tagging standard: a 4-byte tag in the Ethernet frame carries the VLAN ID on trunks.
802.1sIEEE 802.1sMultiple Spanning Tree Protocol.
802.1wIEEE 802.1wRapid Spanning Tree Protocol.
802.1XIEEE 802.1XPort-based network access control: a device must authenticate before the switch port or Wi-Fi passes traffic.
802.3adIEEE 802.3adThe original link aggregation standard, now part of 802.1AX.
802.3afIEEE 802.3afThe original Power over Ethernet standard: about 15.4 W at the switch, 12.95 W at the device.
802.3atIEEE 802.3atPoE+: about 30 W at the switch, 25.5 W at the device.
802.3btIEEE 802.3btPoE++: 60 W (Type 3) or up to 90 W (Type 4) using all four pairs.
8P8CEight position, eight contactThe formal name of the connector everyone calls RJ45.
AAAAuthentication, authorization, and accountingProve who you are, decide what you may do, record what you did.
AAAAQuad-A recordThe DNS record that maps a name to an IPv6 address.
ACKAcknowledgmentThe TCP flag or message confirming data arrived.
ACLAccess control listAn ordered list of permit and deny rules on a router, firewall, or file system.
ADAdministrative distanceA router's trust ranking for route sources; the lowest wins when two protocols offer the same prefix.
AESAdvanced Encryption StandardThe standard symmetric cipher, with 128, 192, or 256-bit keys.
AHAuthentication HeaderThe IPsec protocol that provides integrity and authentication without encryption.
APAccess pointThe radio that bridges Wi-Fi clients onto the wired network.
APCAngled physical contactA fiber connector polish with an 8-degree angle (green) that reflects less light.
APIApplication programming interfaceThe defined way one program talks to another, such as the web endpoints a cloud service exposes.
APIPAAutomatic Private IP AddressingThe 169.254.x.x address a host gives itself when it cannot reach a DHCP server.
ARPAddress Resolution ProtocolFinds the MAC address that goes with a known IPv4 address on the local segment.
ASAutonomous systemA network under one administration with its own routing policy, identified by a number for BGP.
ASCIIAmerican Standard Code for Information InterchangeThe character encoding that maps letters and symbols to numbers 0 to 127.
AUPAcceptable use policyThe rules for how staff may use company systems and data.
BASEBasebandThe middle of Ethernet names: the cable carries one digital signal at a time.
BGPBorder Gateway ProtocolThe path-vector routing protocol of the internet, between autonomous systems.
BNCBayonet Neill-Concelman connectorThe twist-lock coax connector used on older LANs, test equipment, and CCTV.
BPDUBridge protocol data unitThe frames switches exchange to build the spanning tree.
BSSIDBasic service set identifierThe MAC address of one access point radio, which identifies that specific cell.
BYODBring your own deviceStaff use personal phones and laptops for work.
CACertificate authorityThe trusted entity that signs certificates.
CAMContent-addressable memory (table)The switch's MAC address table.
CANCampus area networkA network spanning several buildings on one campus.
CASBCloud access security brokerSits between users and cloud apps to enforce policy, visibility, and data protection.
CCMPCounter Mode with Cipher Block Chaining Message Authentication Code ProtocolThe AES-based encryption WPA2 uses.
CDNContent delivery networkCaches content on servers around the world so users fetch it from nearby.
CDPCisco Discovery ProtocolCisco's Layer 2 protocol for learning what device is on the other end of a link.
CIAConfidentiality, integrity, and availabilityThe three goals of security: keep data secret, keep it correct, keep it reachable.
CIDRClassless inter-domain routingPrefix notation for subnets, such as /24, replacing the old A, B, C classes.
CNAMECanonical name recordA DNS alias: one name points to another name.
CPUCentral processing unitThe processor that executes instructions.
CRCCyclic redundancy checkThe checksum in an Ethernet frame trailer; CRC errors mean the frame was damaged in transit.
CRMCustomer relationship managementSoftware for tracking customers and sales, usually SaaS.
CSMA/CDCarrier sense multiple access with collision detectionThe original Ethernet rule: listen before sending, and back off if a collision is heard.
DaaSDesktop as a serviceVDI hosted by a cloud provider.
DACDirect attach cableA twinaxial copper cable with transceivers permanently attached at both ends, for short 10 to 100 Gbps links.
DDoSDistributed denial of serviceMany sources, usually a botnet, flood a target at once.
DFSDynamic frequency selectionWi-Fi channels in the 5 GHz band that must yield to radar.
DHCPDynamic Host Configuration ProtocolHands out IP addresses, masks, gateways, and DNS servers automatically (UDP 67 and 68).
DKIMDomainKeys Identified MailOutgoing mail is digitally signed; the public key is published in DNS.
DMARCDomain-based Message Authentication, Reporting, and ConformanceA DNS policy telling receivers what to do with mail that fails SPF or DKIM, and where to send reports.
DMZDemilitarized zoneA screened subnet between the internet and the internal network for public-facing servers.
DNSDomain Name SystemTranslates names such as www.example.com into IP addresses (UDP 53, TCP 53 for zone transfers).
DNS64DNS 6 to 4Synthesizes AAAA records for IPv4-only names so IPv6-only clients can reach them through NAT64.
DNSSECDNS Security ExtensionsDigital signatures on DNS records so a resolver can tell an answer was not forged.
DoHDNS over HTTPSDNS queries carried inside HTTPS on TCP 443 so they cannot be read or altered in transit.
DORADiscover, Offer, Request, AcknowledgeThe four-step DHCP lease exchange.
DoSDenial of serviceOne source floods or crashes a target so it cannot serve users.
DoTDNS over TLSDNS queries encrypted with TLS on TCP 853.
DRDisaster recoveryThe plans and sites for restoring IT after a major outage.
DSSData Security StandardThe PCI DSS rules for protecting payment card data.
EGPExterior gateway protocolA routing protocol between organizations; today that means BGP.
EIGRPEnhanced Interior Gateway Routing ProtocolCisco's advanced distance-vector protocol with fast convergence and a composite metric.
EMIElectromagnetic interferenceNoise from motors, power lines, fluorescent lights, and radios that corrupts signals on copper cable.
EOLEnd of lifeThe vendor stops selling the product.
EOSEnd of supportThe vendor stops providing patches and help.
ERExtended reachThe single-mode 10 Gbps optic for 40 km.
ESPEncapsulating Security PayloadThe IPsec protocol that encrypts and authenticates the payload.
ESSIDExtended service set identifierThe SSID shared by several access points so clients can roam between them.
EUEuropean UnionThe political union whose GDPR privacy law reaches any company holding its residents' data.
EUI-64Extended unique identifier, 64-bitA way to build an IPv6 interface ID from a 48-bit MAC address.
FCCFederal Communications CommissionThe US regulator of radio spectrum, including Wi-Fi bands and transmit power.
FHRPFirst-hop redundancy protocolLets two routers share one virtual gateway address so hosts keep working if one fails.
FINFinish flagThe TCP flag that closes a connection gracefully.
FTPFile Transfer ProtocolPlaintext file transfer on TCP 21 (control) and 20 (data); replace with SFTP or FTPS.
FTPSFTP SecureFTP wrapped in TLS, ports 990 and 989 (implicit) or 21 with an upgrade (explicit).
GBICGigabit interface converterThe older, larger hot-swappable transceiver replaced by the SFP.
GbpsGigabits per secondBillions of bits per second; gigabit Ethernet is 1 Gbps.
GDPRGeneral Data Protection RegulationThe European Union's privacy law for personal data of EU residents.
GG45GG45 connectorA backward-compatible Cat 7 and Cat 8 connector that also accepts RJ45 plugs.
GHzGigahertzBillions of cycles per second; CPU clock speed and Wi-Fi band frequency.
GLBPGateway Load Balancing ProtocolCisco's first-hop redundancy that also spreads traffic across several gateways.
GPSGlobal Positioning SystemSatellite positioning, also used as a stratum 0 time reference.
GREGeneric Routing EncapsulationA simple tunnel that wraps one packet inside another, with no encryption.
GUIGraphical user interfaceWindows, icons, and a mouse, as opposed to a command line.
HIPAAHealth Insurance Portability and Accountability ActThe US law protecting health information and setting privacy and security rules.
HSRPHot Standby Router ProtocolCisco's first-hop redundancy protocol: one active router, one standby, one virtual IP.
HTTPHypertext Transfer ProtocolWeb traffic in the clear on TCP 80.
HTTPSHypertext Transfer Protocol SecureHTTP inside TLS on TCP 443.
IaaSInfrastructure as a serviceThe provider supplies virtual machines, storage, and networks; you manage the operating system and up.
IaCInfrastructure as codeDefining networks and servers in files that tools build automatically and repeatably.
IBSSIndependent basic service setAn ad hoc Wi-Fi network between devices with no access point.
ICMPInternet Control Message ProtocolThe messaging protocol behind ping and traceroute, and behind unreachable and time-exceeded errors.
ICSIndustrial control systemThe general term for computers that run physical processes; SCADA is one kind.
IDIdentifier or identificationA name or number that uniquely labels a user, device, session, or record.
IDFIntermediate distribution frameA smaller wiring closet on a floor or wing that feeds back to the MDF.
IDSIntrusion detection systemWatches a copy of the traffic and alerts on attacks; cannot block them.
IEEEInstitute of Electrical and Electronics EngineersThe engineering body behind Ethernet (802.3), Wi-Fi (802.11), and many device standards.
IGMPInternet Group Management ProtocolHow hosts join and leave IPv4 multicast groups.
IGPInterior gateway protocolA routing protocol used inside one organization: OSPF, EIGRP, RIP, IS-IS.
IIoTIndustrial Internet of ThingsNetworked sensors and controllers in factories and utilities.
IKEInternet Key ExchangeNegotiates the keys and security associations for IPsec; UDP 500, and 4500 through NAT.
IMAPInternet Message Access ProtocolReads mail that stays on the server, synced across devices; TCP 143, secure 993.
IMAPSIMAP SecureIMAP over TLS on TCP 993.
IoTInternet of ThingsNetworked devices such as cameras, sensors, thermostats, and smart TVs.
IPInternet ProtocolThe Layer 3 protocol that addresses and routes packets between networks.
IPAMIP address managementSoftware that tracks which addresses and subnets are in use.
IPFIXIP Flow Information ExportThe standard flow-export protocol, the successor of NetFlow.
IPSIntrusion prevention systemSits inline and blocks attacks as they pass.
IPsecInternet Protocol SecurityThe suite that encrypts and authenticates IP packets for VPNs.
IPv4Internet Protocol version 432-bit addresses written as four decimal octets, such as 192.168.1.10.
IPv6Internet Protocol version 6128-bit addresses in eight hex groups; no broadcast, built-in autoconfiguration.
IS-ISIntermediate System to Intermediate SystemA link-state interior routing protocol used mainly by large providers.
ISATAPIntra-Site Automatic Tunnel Addressing ProtocolA tunneling method that carries IPv6 inside IPv4 within one organization.
iSCSIInternet SCSISCSI storage commands over a TCP/IP network, giving block-level storage without Fibre Channel.
ISPInternet service providerThe company that connects you to the internet.
ITInformation technologyComputers, networks, and the people who run them.
JPEGJoint Photographic Experts Group (image format)The common compressed photo format.
LACPLink Aggregation Control ProtocolNegotiates bundling several physical links into one logical link (802.1AX, formerly 802.3ad).
LANLocal area networkOne site's network: a building, floor, or campus that one organization owns and runs.
LCLucent connectorThe small square snap-in fiber connector, the most common on modern transceivers.
LDAPLightweight Directory Access ProtocolQueries a directory such as Active Directory for users and groups; TCP 389, secure 636.
LDAPSLDAP SecureLDAP over TLS on TCP 636.
LEDLight-emitting diodeA small light source: the status lights on a port, the lamp in cheap fiber transmitters, and modern display backlights.
LLCLogical link controlThe upper sublayer of the data link layer that identifies which network protocol a frame carries.
LLDPLink Layer Discovery ProtocolThe vendor-neutral neighbor discovery protocol (IEEE 802.1AB).
LRLong reachThe single-mode 10 Gbps optic, 10 km.
LTELong-Term Evolution4G cellular data; the workhorse mobile broadband standard.
MACMedia access control (address)The 48-bit hardware address burned into a network interface, used at Layer 2.
macOSMac operating systemApple's desktop operating system.
MANMetropolitan area networkA city-sized network: bigger than a LAN, smaller than a WAN.
MbpsMegabits per secondMillions of bits per second; the unit for network link speed.
MDFMain distribution frameThe building's main wiring closet where outside lines and the core equipment land.
MDIXMedium-dependent interface crossoverAuto-MDIX ports sense the cable and swap transmit and receive pairs, so crossover cables are rarely needed.
MFAMulti-factor authenticationTwo or more different kinds of proof: something you know, have, are, or where you are.
MHzMegahertzMillions of cycles per second; memory speed, radio channels, and older CPU clocks.
MIBManagement information baseThe database of variables an SNMP agent exposes.
MIMOMultiple input, multiple outputUsing several antennas at once to send parallel data streams for more speed.
MMFMultimode fiberA wider core (50 or 62.5 microns) carrying many light paths, for hundreds of meters.
MOUMemorandum of understandingA non-binding statement of intent and roles between parties.
MPEGMoving Picture Experts Group (video format)The family of compressed video formats.
MPLSMultiprotocol Label SwitchingA provider WAN that forwards by short labels instead of IP lookups, with traffic engineering and QoS.
MPOMulti-fiber push-on connectorA ribbon connector carrying 12 or 24 fibers, used for 40 and 100 Gbps parallel optics.
msMillisecondOne thousandth of a second; latency and response times.
MSTPMultiple Spanning Tree ProtocolRuns one spanning tree instance for a group of VLANs instead of one per VLAN.
MTBFMean time between failuresThe average running time before a component fails; a reliability measure.
MTPMulti-fiber termination push-on connectorA brand-name, higher-precision version of the MPO connector.
MTTRMean time to repairThe average time to fix a failure and restore service.
MTUMaximum transmission unitThe largest packet a link can carry, 1500 bytes on standard Ethernet.
MU-MIMOMulti-user MIMOThe access point serves several clients at the same time with separate streams.
MXMail exchanger recordThe DNS record that says which server accepts email for a domain.
NACNetwork access controlChecks a device's identity and health before letting it onto the network.
NACLNetwork access control listA stateless rule set applied to a cloud subnet.
NASNetwork-attached storageA file server appliance that shares folders over the regular network using SMB or NFS.
NATNetwork address translationRewrites private inside addresses to a public address at the router so many hosts can share it.
NAT-TNAT traversalWraps IPsec in UDP 4500 so it can pass through address translation.
NAT64Network address translation 6 to 4Lets IPv6-only hosts reach IPv4-only servers by translating between the two.
NDANon-disclosure agreementA contract that keeps shared information confidential.
NDPNeighbor Discovery ProtocolIPv6's replacement for ARP: finds neighbors' MAC addresses and routers using ICMPv6.
NFSNetwork File SystemThe Unix and Linux file-sharing protocol.
NFVNetwork functions virtualizationRunning routers, firewalls, and load balancers as virtual machines instead of dedicated hardware.
NICNetwork interface cardThe adapter that connects a computer to the network, wired or wireless.
NSName server recordThe DNS record listing the authoritative name servers for a zone.
NTPNetwork Time ProtocolSynchronizes clocks across the network (UDP 123); wrong time breaks Kerberos, certificates, and logs.
NTSNetwork Time SecurityAuthentication and integrity for NTP so time cannot be spoofed.
OFDMOrthogonal frequency-division multiplexingThe modulation that sends data across many closely spaced sub-carriers at once.
OFDMAOrthogonal frequency-division multiple accessWi-Fi 6 splits a channel into small sub-channels so many clients share it efficiently.
OIDObject identifierThe dotted number that names one value in an SNMP MIB.
OM1Optical multimode 162.5 micron multimode fiber, orange, the oldest grade.
OM2Optical multimode 250 micron multimode fiber, orange, 1 Gbps to about 550 m.
OM3Optical multimode 3Laser-optimized 50 micron multimode fiber, aqua, 10 Gbps to about 300 m.
OM4Optical multimode 4Higher-bandwidth 50 micron multimode fiber, aqua, 10 Gbps to about 400 m.
OSOperating systemThe software that manages hardware and runs applications: Windows, macOS, Linux, iOS, Android.
OSFPOctal small form-factor pluggableAn eight-lane 400 Gbps module, slightly larger than QSFP-DD.
OSIOpen Systems Interconnection modelThe seven-layer reference model used to describe where a protocol or device does its work.
OSPFOpen Shortest Path FirstA link-state interior routing protocol that uses cost (bandwidth) as its metric and converges fast.
OTOperational technologyHardware and software that controls physical equipment, as opposed to IT.
OTDROptical time-domain reflectometerA fiber tester that sends light pulses and measures reflections to find breaks and their distance.
OUIOrganizationally unique identifierThe first 24 bits of a MAC address, which identify the manufacturer.
PaaSPlatform as a serviceThe provider runs the platform (OS, runtime, database); you deploy code.
PANPersonal area networkA network within arm's reach, such as Bluetooth between a phone and earbuds.
PATPort address translationMany inside hosts share one public IP address, told apart by port numbers.
PCPersonal computerA desktop or laptop for one user.
PCIPayment Card IndustryThe card brands' rules (PCI DSS) for anyone who stores, processes, or transmits payment card data.
PDUProtocol data unitThe name of the chunk of data at each layer: bits, frames, packets, segments or datagrams, data.
PINPersonal identification numberA short numeric secret, a something-you-know factor.
PKIPublic key infrastructureThe system of certificate authorities, certificates, and revocation that makes public keys trustworthy.
PoEPower over EthernetDelivers DC power to devices over the data cable: 802.3af 15.4 W, 802.3at 30 W, 802.3bt 60 to 90 W.
PONPassive optical networkFiber to the premises using unpowered splitters between the provider and many customers.
POP3Post Office Protocol version 3Downloads mail to one device and usually deletes it from the server; TCP 110, secure 995.
POP3SPOP3 SecurePOP3 over TLS on TCP 995.
PSKPre-shared keyOne shared passphrase for everyone on a Wi-Fi network (Personal mode).
PTPPrecision Time ProtocolIEEE 1588 clock sync with sub-microsecond accuracy, for finance, telecom, and industrial systems.
PTRPointer recordThe reverse DNS record: IP address back to a name.
PVCPolyvinyl chlorideThe ordinary cable jacket, which gives off toxic smoke; plenum cable is required in air spaces.
QSFPQuad small form-factor pluggableA four-lane module for 40 Gbps.
QSFP-DDQuad small form-factor pluggable double densityEight lanes for 400 Gbps.
QSFP+Quad small form-factor pluggable plusFour 10 Gbps lanes: a 40 Gbps module.
QSFP28Quad small form-factor pluggable 28Four 25 Gbps lanes: a 100 Gbps module.
RARouter advertisementThe IPv6 message a router sends with the prefix and gateway information hosts use for SLAAC.
RADIUSRemote Authentication Dial-In User ServiceThe AAA server behind Wi-Fi Enterprise, VPNs, and 802.1X; UDP 1812 and 1813.
RARPReverse Address Resolution ProtocolAn obsolete protocol for finding an IP address from a MAC address.
RBACRole-based access controlPermissions are assigned to roles, and users get roles.
RC4Rivest Cipher 4A fast stream cipher used in WEP and old TLS; broken and deprecated.
RDPRemote Desktop ProtocolMicrosoft's remote graphical desktop on TCP 3389.
RFRadio frequencyRadio signals; the medium of Wi-Fi, cellular, and Bluetooth, and a source of interference and, in medicine, surgical energy.
RFCRequest for CommentsThe numbered documents that define internet standards, such as RFC 1918 private addresses.
RFIRadio frequency interferenceElectromagnetic interference in the radio bands, from transmitters, microwaves, and other radios.
RG-59Radio Guide 59 coaxial cableThinner coax for short runs such as CCTV, often with a BNC connector.
RG-6Radio Guide 6 coaxial cableThe modern coax grade for cable TV and cable modems, with an F-type connector.
RIPRouting Information ProtocolThe classic distance-vector protocol: hop count metric, 15-hop limit, slow.
RJ11Registered jack 11The small telephone plug, used for analog phone lines and DSL.
RJ45Registered jack 45The eight-pin plug on Ethernet twisted-pair cables (properly an 8P8C connector).
RPCRemote procedure callA program calls a function on another computer as if it were local.
RPORecovery point objectiveThe maximum acceptable data loss, measured in time.
RSTReset flagThe TCP flag that aborts a connection immediately.
RSTPRapid Spanning Tree ProtocolThe faster version of spanning tree (802.1w) that reconverges in seconds.
RTORecovery time objectiveThe maximum acceptable time to restore a service after failure.
RXReceiveThe receiving side of a link or the receiving fiber strand.
SaaSSoftware as a serviceComplete applications delivered over the web, such as email and office suites.
SAESimultaneous authentication of equalsThe WPA3 Personal handshake that resists offline password guessing.
SAMLSecurity Assertion Markup LanguageAn XML standard for passing authentication between an identity provider and a web application (enterprise SSO).
SANStorage area networkA dedicated network that gives servers block-level access to shared disk arrays.
SASESecure access service edgeSD-WAN networking plus cloud-delivered security (firewall, web gateway, ZTNA, CASB) as one service.
SCSubscriber connectorThe larger square push-pull fiber connector, common on older gear and patch panels.
SCADASupervisory control and data acquisitionSystems that monitor and control industrial processes such as power, water, and manufacturing.
SCPSecure Copy ProtocolSimple file copying over SSH, TCP 22.
SD-WANSoftware-defined wide area networkSteers traffic across several cheap links (broadband, LTE, MPLS) by policy from a central controller.
SDNSoftware-defined networkingSeparates the control plane (decisions) from the data plane (forwarding) and centralizes control.
SFPSmall form-factor pluggable transceiverThe hot-swappable module that gives a switch port its fiber or copper interface, 1 Gbps.
SFP+Enhanced small form-factor pluggableThe 10 Gbps version of the SFP module.
SFTPSSH File Transfer ProtocolFile transfer inside an SSH session, TCP 22.
SHA-256Secure Hash Algorithm 256-bitThe standard hash today: a 256-bit fingerprint of any input.
SIEMSecurity information and event managementCollects logs from everything, correlates them, and raises alerts.
SIPSession Initiation ProtocolSets up and tears down voice and video calls; port 5060, or 5061 with TLS.
SLAService level agreementThe contract stating measurable service commitments, such as 99.9% uptime.
SLAACStateless address autoconfigurationIPv6 hosts build their own address from the router's advertised prefix, no DHCP server needed.
SMBServer Message BlockWindows file and printer sharing on TCP 445.
SMFSingle-mode fiberA tiny core (about 9 microns) and a laser, for long distances.
SMTPSimple Mail Transfer ProtocolSends email between servers on TCP 25; clients submit on 587 with TLS.
SMTPSSMTP SecureSMTP with TLS, port 465 (implicit) or 587 with STARTTLS.
SNMPSimple Network Management ProtocolPolls and receives alerts from network devices (UDP 161 polls, 162 traps).
SNTPSimple Network Time ProtocolA lighter version of NTP for clients that need less accuracy.
SOAStart of authority recordThe record at the top of a DNS zone: primary server, contact, serial number, and timers.
SOXSarbanes-Oxley ActThe US law requiring accurate financial reporting and controls, with IT audit implications.
SPANSwitched port analyzerA switch feature that mirrors traffic from ports or VLANs to a monitoring port.
SPFSender Policy FrameworkA DNS TXT record listing which servers may send mail for a domain.
SQLStructured Query LanguageThe language used to query databases; also the name of the servers on TCP 1433 (Microsoft) and 3306 (MySQL).
SRShort reachThe multimode 10 Gbps optic, about 300 m on OM3.
SRVService recordA DNS record that locates a service: host, port, priority, and weight.
SSESecurity service edgeThe security half of SASE: secure web gateway, CASB, zero trust access, delivered from the cloud.
SSHSecure ShellEncrypted remote command-line access and file transfer on TCP 22; replaces Telnet and FTP.
SSIDService set identifierThe Wi-Fi network name that access points broadcast and clients join.
SSOSingle sign-onLog in once and reach many systems without signing in again.
STStraight tip connectorThe round bayonet twist-lock fiber connector; legacy.
STPSpanning Tree ProtocolBlocks redundant switch links so frames cannot loop, while keeping them ready as backups.
STPShielded twisted pairTwisted-pair cable with foil or braid around the pairs for noisy environments; the shield must be grounded.
SVISwitch virtual interfaceA virtual Layer 3 interface on a switch that gives a VLAN an IP address and routes for it.
SYNSynchronize flagThe first packet of a TCP handshake.
SyslogSystem logging protocolSends device log messages to a central server on UDP 514 with severity levels 0 to 7.
T568ATIA/EIA 568A wiring standardOne of the two pin-outs for RJ45 cables; green pair on pins 1 and 2.
T568BTIA/EIA 568B wiring standardThe more common RJ45 pin-out; orange pair on pins 1 and 2.
TACACS+Terminal Access Controller Access-Control System PlusCisco's AAA protocol for device administration on TCP 49; encrypts the whole payload and separates authentication from authorization.
TCPTransmission Control ProtocolReliable, ordered, connection-based transport: three-way handshake, acknowledgments, retransmission.
TERATERA connectorA shielded, non-RJ45 connector used with Cat 7 cabling.
TFTPTrivial File Transfer ProtocolBare-bones UDP 69 file transfer with no login, used for firmware and config files.
TKIPTemporal Key Integrity ProtocolWPA's per-packet keying scheme; deprecated.
TLSTransport Layer SecurityThe encryption layer under HTTPS and most secure protocols; use 1.2 or 1.3.
TOTPTime-based one-time passwordA six-digit code from an authenticator app that changes every 30 seconds.
TTLTime to liveA counter that keeps packets and DNS records from living forever.
TVTelevisionA display or broadcast receiver; smart TVs are IoT devices.
TXTransmitThe sending side of a link or the sending fiber strand.
TXTText recordA free-text DNS record, used for SPF, DKIM, DMARC, and domain ownership checks.
UDPUser Datagram ProtocolConnectionless, fast transport with no delivery guarantee; used for voice, video, DNS, DHCP.
UPCUltra physical contactThe flat, blue fiber connector polish used in most LANs.
UPSUninterruptible power supplyA battery unit that keeps equipment running through a power cut and conditions the power.
URLUniform resource locatorA web address such as https://www.example.com/page.
USUnited StatesThe country; US standards, 60 Hz mains, and US connector conventions.
USBUniversal Serial BusThe standard port for peripherals, storage, and charging.
UTPUnshielded twisted pairThe standard copper network cable: four twisted pairs, no shield.
VAVolt-ampereThe unit of apparent power used to size a UPS.
VCSELVertical-cavity surface-emitting laserThe cheap laser used in multimode fiber transceivers.
VFLVisual fault locatorA visible red laser that lights up a fiber so you can see breaks and trace strands.
VLANVirtual local area networkA logical LAN on a switch: ports in different VLANs are separate broadcast domains.
VLSMVariable-length subnet maskingUsing different subnet sizes inside one network so addresses are not wasted.
VMVirtual machineA complete computer running as software on a hypervisor.
VNIVXLAN network identifierThe 24-bit segment ID in a VXLAN header.
VoIPVoice over IPTelephone calls carried as packets on the data network.
VPCVirtual private cloudYour isolated virtual network inside a cloud provider.
VPNVirtual private networkAn encrypted tunnel across an untrusted network such as the internet.
VRRPVirtual Router Redundancy ProtocolThe open-standard first-hop redundancy protocol.
VTPVLAN Trunking ProtocolCisco's protocol for distributing VLAN definitions to other switches.
VXLANVirtual extensible LANTunnels Layer 2 segments over a Layer 3 network with a 24-bit ID, giving 16 million segments instead of 4094 VLANs.
WANWide area networkConnects LANs across cities or countries, usually over links leased from a provider.
WEPWired Equivalent PrivacyThe original Wi-Fi encryption, broken in minutes; never use it.
Wi-FiWireless fidelityThe trade name for IEEE 802.11 wireless networking.
WLANWireless local area networkA LAN delivered over Wi-Fi instead of cables.
WLCWireless LAN controllerA central device that configures and manages many lightweight access points.
WPAWi-Fi Protected AccessThe interim fix for WEP that used TKIP; deprecated.
WPA2Wi-Fi Protected Access 2Wi-Fi security using AES with CCMP; still common and acceptable.
WPA3Wi-Fi Protected Access 3The current Wi-Fi security standard: SAE in Personal mode, stronger encryption, protected management frames.
ZTNAZero trust network accessEvery request is authenticated and authorized, regardless of where it comes from.