Intravascular ultrasound systems · s5 family

Volcano s5i: troubleshooting and error codes

The ServiceForge knowledge base holds 58 documented symptoms for the Volcano s5i, with 115 ranked causes, 119 diagnostic checks with test points and expected values, and 107 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

DICOM network configuration - host not found

System cannot locate DICOM server host; PING fails with host name not resolved

Ranked causes

1. Network cable not connected to Volcano s5i (common)
2. Remote server offline or not on network (common)
3. Defective network cable (occasional)
4. Invalid local Volcano s5i network configuration (occasional)
5. Invalid gateway IP address or subnet mask (occasional)
6. Invalid remote DICOM server IP address configuration (occasional)
7. Network speed/duplex auto negotiation failure (occasional)

First check

Verify network cable connection

Test point: Volcano s5i network port
Expected: Cable fully seated and connected

2 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Control Panel keys do not work or respond

Control panel keyboard buttons not functioning; input not registering when buttons pressed

Ranked causes

1. USB cables or extender not fully connected (common)
2. Control panel keys damaged or binding (occasional)
3. Damaged or defective USB extender (occasional)
4. Control Panel hardware defective (rare)

First check

Verify USB cables and extender fully connected

Test point: USB connector ports on system and control panel; extender connector
Expected: All connectors fully seated and secured; no visible damage or bent pins

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No IVUS display or image shown

System boots and runs but IVUS imaging window does not appear or shows no image data

Ranked causes

1. PIM not connected or not powered (common)
2. Catheter or catheter simulator disconnected or defective (common)
3. Meridian analog/digital boards not properly seated or filter cards loose (occasional)
4. Meridian imaging boards defective (rare)

First check

Verify PIM connected to system interface

Test point: PIM connector to main system board
Expected: PIM cable fully seated and secured

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer does not work or print

Printer is connected but does not respond to print commands; nothing prints

Ranked causes

1. Printer not turned on or lacks paper/ink ribbon (common)
2. USB or power cabling not fully connected (common)
3. Printer not set as default or Print Manager not running (occasional)
4. Printer hardware defective (rare)

First check

Verify printer powered on and media loaded

Test point: Printer power button, paper tray, print ribbon
Expected: Printer powered on, LED lit, paper loaded, ribbon present and functional

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not power up caution

System will not turn on; workstation PC does not respond to power button

Ranked causes

1. AC power cord disconnected or improperly plugged in (common)
2. Isolation Transformer not enabled or set to wrong voltage (common)
3. Workstation PC power button location not found or power issue (occasional)
4. Workstation PC DC power supply failure (rare)

First check

Verify all AC power cords properly connected

Test point: Power inlet connectors at Isolation Transformer and system chassis
Expected: Connectors firmly seated, no visible damage

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System has no power

No display, indicators, or control feedback when power switch activated

Ranked causes

1. System powered off or power switch not activated (common)
2. Isolation transformer off (s5i only) (common)
3. Power plug disconnected (common)
4. Wall outlet power not available (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to archive to DVD

System cannot write to DVD media; DVD archive function fails with error or drive not accessible

Ranked causes

1. Improper DVD media type being used (common)
2. Cases not selected for archive operation (common)
3. DVD drive not detected by system BIOS or software (occasional)
4. DVD drive hardware defective (rare)

First check

Verify DVD-R media type being used

Test point: DVD media in drive and packaging
Expected: Media labeled DVD-R (not DVD-RW, DVD+R, or other type)

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Aortic High Level input

Procedure to calibrate the Aortic Signal input on rear panel so Pa (pressure-aortic) display value matches physiological monitor in Cath lab. Required at installation and when equipment changes.

Ranked causes

1. Aortic input requires calibration for display accuracy (common)
2. Demo Mode enabled prevents calibration (occasional)
3. Hardware communication timeout (rare)

First check

Aortic input connected to rear panel and at zero level

Test point: Aortic Input connector, rear panel
Expected: Zero level signal

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Catheter Type not recognized by system

System does not identify catheter type when connected; 'Catheter Type not recognized' error or message

Ranked causes

1. Contamination or corrosion on catheter connector pins or PIM sockets (common)
2. Install error; catheter not fully connected on first insertion (common)
3. Mechanical damage to PIM connector or defective catheter (occasional)

First check

Disconnect and reconnect catheter after 3 second delay

Test point: PIM catheter connector
Expected: Catheter fully seated and locked; type recognized by system

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM verification failed - server unreachable

System cannot connect to remote DICOM host; socket connection fails

Ranked causes

1. Invalid port number for remote DICOM server (common)
2. Remote DICOM application not running or offline (common)
3. DICOM server not configured to accept Volcano s5i IP (occasional)

First check

Verify DICOM SCP port number

Test point: DICOM server configuration
Expected: Port number matches Volcano s5i configuration

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

FFR measurements are incorrect or erratic patient safety

FFR pressure values displayed are inaccurate, unstable, or not matching expected values; measurements inconsistent

Ranked causes

1. Faulty or uncalibrated pressure wire (common)
2. Faulty PIM-ffr interface or signal conditioning (occasional)
3. Faulty VH board affecting FFR processing (rare)

First check

Test FFR measurements with known good pressure wire

Test point: Pressure wire connected to FFR input; display readings
Expected: Stable pressure readings; values consistent and within expected range

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No FFR input signal or measurement patient safety

Fractional Flow Reserve (FFR) system not acquiring or displaying pressure wire data; no FFR readings

Ranked causes

1. Faulty pressure wire (common)
2. Faulty PIM-ffr interface board (occasional)
3. Faulty VH imaging board (rare)

First check

Test FFR input with another known good pressure wire

Test point: FFR pressure wire connector on PIM-ffr or PIM
Expected: FFR input detected; pressure readings display on monitor

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No Heart-beating icon with ECG input or No VH data patient safety

ECG waveform not triggering heart-beat icon animation; VH (Virtual Histology) imaging card not functioning or ECG signal not detected

Ranked causes

1. Improper ECG signal or cabling not fully connected (common)
2. VH jumper cable not installed between Meridian digital board and VH board (occasional)
3. VH imaging board defective (rare)

First check

Test ECG input with ECG simulator

Test point: ECG input connector (rear panel)
Expected: Heart-beating icon animates when ECG simulator connected and running

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No scheduled procedures returned from worklist search patient safety

Worklist query returns empty result; no procedures displayed for patient or search criteria

Ranked causes

1. Volcano s5i system clock date not set to today (occasional)
2. HIS/CIS does not have Volcano s5i scheduled station AE title configured (occasional)
3. HIS/CIS does not schedule procedures for IVUS modality (occasional)

First check

Verify Volcano s5i system clock date

Test point: System settings
Expected: Current date set to today

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No video displayed on monitor

Monitor is powered on but shows no image; blank or black screen

Ranked causes

1. AC power interruption to system (common)
2. Video signal path interrupted or misconfigured (common)
3. Video board defective or display damaged (occasional)

First check

Check monitor power LED status

Test point: Monitor front panel LED
Expected: Power LED illuminated or monitor powered on

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operating System fails to boot caution

System hangs or stops during OS boot sequence; does not reach Windows login or application startup

Ranked causes

1. DC power supply insufficient or failing (occasional)
2. Hard drive not detected or SATA not configured correctly (occasional)
3. Hard drive data corruption or operating system damage (occasional)

First check

Verify Workstation PC system DC power output

Test point: Main system board power connector
Expected: +12V, +5V, +3.3V supplies within 5% of nominal

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM not Found Error Message displayed

System displays 'PIM not Found' error; imaging interface not detected at startup

Ranked causes

1. PIM cabling not fully connected (common)
2. Bent connector pins on PIM or system connector (occasional)
3. PIM physically damaged or defective (rare)

First check

Verify PIM connector fully connected to system

Test point: PIM connector and system connector
Expected: Connectors fully seated and secured; no gaps visible

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System boots to Volcano logo screen but User Interface not visible

System boot process reaches logo screen but User Interface window does not appear; mouse cursor active

Ranked causes

1. User Interface window in background, not in foreground (common)
2. System hard drive corrupt or defective (occasional)
3. Hard drive defective and cannot be recovered (rare)

First check

Press Escape key to bring UI window to foreground

Test point: System keyboard
Expected: Escape key press triggers User Interface to appear

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Trackball does not work or responds improperly

Control panel trackball unresponsive; cursor does not move or moves erratically when trackball rotated

Ranked causes

1. USB cables or extender not fully connected (common)
2. Damaged or defective USB extender (occasional)
3. Control Panel or trackball hardware defective (rare)

First check

Verify USB cables and extender fully connected

Test point: USB connector ports at system and control panel; extender
Expected: All connectors fully seated; no damaged or bent pins

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VHFM pipeline test failure or degraded waveforms

VHFM pipeline test waveforms differ greatly from demo display; data processing not functioning properly.

Ranked causes

1. Software, memory, or PC problem (no Volcano-unique hardware involved) (unknown)
2. System software or PC issue requiring full restart (unknown)
3. Software corruption or obsolete version (unknown)

First check

Initiate VHFM pipeline test from diagnostics menu

Test point: Diagnostic test Live screen
Expected: Waveforms scroll across screen similar to demo display with same settings

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display not functioning

System lights and fans operating but no video output to monitor

Ranked causes

1. Monitor powered off or disconnected (common)
2. Backup battery failed (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Joystick controller only has one axis of movement

Joystick responds to X or Y movement but not both axes; movement restricted to one direction

Ranked causes

1. Damaged or defective joystick (common)
2. Damaged USB extender affecting joystick signal (occasional)

First check

Test joystick movement in all directions

Test point: Joystick handle during system use
Expected: Smooth response to forward/back (Y) and left/right (X) movements

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Only one monitor displays User Interface

Dual display setup not working; only one of two monitors shows the system UI

Ranked causes

1. One display disconnected or not powered on during boot (common)
2. Display disabled in Windows or ATI control manager (occasional)

First check

Verify both displays connected and powered on

Test point: Display power buttons, DVI cable connectors at graphics card
Expected: Both display power indicators ON; both DVI cables firmly seated

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM-ffr not responding or cable fault patient safety

Display Patient Cable Status diagnostic indicates PIM-ffr module or cable malfunction; PIM icon at lower right of screen shows fault indication.

Ranked causes

1. PIM-ffr module cable loose or disconnected (common)
2. PIM-ffr module malfunction (occasional)

First check

Visually inspect PIM-ffr cable connection status

Test point: PIM-ffr connector
Expected: Cable fully seated; no visible damage; connector locked

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIMr pullback function improper or not tracking correctly

PIMr (motorized pullback device) not retracting catheter smoothly; movement is obstructed, intermittent, or incorrect

Ranked causes

1. Obstruction to PIMr cable or catheter movement (common)
2. Faulty PIMr motor or drive mechanism (occasional)

First check

Verify PIMr cable and catheter free of obstruction

Test point: PIMr cable routing and imaging catheter path
Expected: Cable and catheter not kinked, bent, or pinched; free movement possible

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to archive to DICOM network

System cannot send DICOM data to network server; archive to DICOM fails with error or connection lost

Ranked causes

1. Network cabling not fully connected (common)
2. Network set-up error or incorrect IP address configuration (occasional)

First check

Verify network Ethernet cable connected to system and switch

Test point: Network port on system and switch/router
Expected: Cable fully seated; LED indicators on port showing connection

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Video display lacks fundamental color or shows only R, G, or B

Color display showing only one primary color (red, green, or blue) or missing colors; DVI signal incomplete

Ranked causes

1. DVI connector not fully seated or screwed in (common)
2. Video cable has broken or damaged wire in DVI connector (occasional)

First check

Inspect DVI connector seating and retaining screws

Test point: DVI connectors at display and graphics card
Expected: Connector fully inserted; retaining screws tight; no visible damage or missing pins

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Aortic High Level calibration fails with Hardware did not respond patient safety

System did not receive response from hardware within the allotted timeout period during Aortic High Level calibration procedure.

Ranked causes

1. Hardware communication timeout or connection failure (common)

First check

Verify hardware connection and responsiveness

Test point: Aortic Signal input connector on rear panel
Expected: Secure connection; hardware responds to commands

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Aortic High Level calibration fails with Out of Range error patient safety

Input signal level is too low or too high, exceeding the ±10% tolerance band of the selected calibration level (100, 200, or 300).

Ranked causes

1. Input signal outside ±10% tolerance of selected calibration level (common)

First check

Measure or verify input signal level

Test point: Aortic Signal input on rear panel
Expected: Within ±10% of selected calibration level (100, 200, or 300), ±10% of selected level
Tools: Physiological monitor or calibrator device

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Aortic High Level calibration fails with Unstable Signal error patient safety

Input signal fluctuates more than ±2.5 mmHg around the selected calibration level, preventing successful calibration.

Ranked causes

1. Input signal source or connection is unstable (common)

First check

Observe input signal stability during calibration attempt

Test point: Aortic Signal input on rear panel
Expected: Signal stable within ±2.5 mmHg of selected level, ±2.5 mmHg
Tools: Oscilloscope or physiological monitor display

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Aortic High Level for FFR patient safety

Setup and calibration of the Aortic Signal input on the rear panel to ensure Pa (pressure-aortic) values match the Cath lab's physiological equipment. Performed once at installation or when equipment changes.

Ranked causes

1. Initial installation or equipment changes requiring aortic signal calibration (common)

First check

Zero calibration of Aortic Input signal

Test point: Aortic Signal input on rear panel
Expected: System interprets input as zero; brief wait message displays

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Input aortic high level restore to factory default

Reset aortic high level calibration to factory-determined setting when calibration has failed or needs to be discarded

Ranked causes

1. Calibration failed or requires reset (unknown)

First check

Verify calibration failure or need for reset

Test point: Input Calibration section display
Expected: Failed Calibration Message indication visible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PIM-ffr input accuracy check

Verify PIM-ffr pressure reading accuracy using Pressure Guide Wire Simulator fixture; checks zero offset and 300 mmHg reading within tolerance

Ranked causes

1. PIM-ffr calibration out of specification (unknown)

First check

Verify PIM-ffr auto-zero function

Test point: Live tab digital Pd display
Expected: zero

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM association negotiation failed - invalid called AE title

DICOM verification fails; remote DICOM Storage or Worklist SCP AE title incorrect

Ranked causes

1. Incorrect Application Entity Title for DICOM Storage or Worklist SCP (common)

First check

Verify remote DICOM SCP AE title

Test point: Remote DICOM server configuration
Expected: AE title matches Volcano s5i configuration

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM association negotiation failed - invalid calling AE title

DICOM verification fails; Volcano s5i SCU AE title incorrect or not configured on remote

Ranked causes

1. Incorrect Volcano s5i DICOM Storage or Worklist SCU AE title (common)

First check

Verify Volcano s5i SCU AE title

Test point: Volcano s5i DICOM configuration
Expected: SCU AE title defined

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM verification warning - Storage abstract syntax rejected

DICOM verification succeeds with warning; Storage SCP does not accept Ultrasound Multiframe

Ranked causes

1. Storage SCP not a Storage server or does not accept Ultrasound Multiframe SOP class (occasional)

First check

Verify Storage SCP supports Ultrasound Multiframe

Test point: Remote DICOM server configuration
Expected: STANDARD_US_MF (Ultrasound Multiframe) supported

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM verification warning - Storage transfer syntax rejected

DICOM verification succeeds with warning; Storage SCP does not accept JPEG lossy compression

Ranked causes

1. Storage SCP does not accept JPEG lossy transfer syntax (occasional)

First check

Verify Storage SCP compression setting

Test point: DICOM Storage SCP configuration
Expected: Compression set to Uncompressed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM verification warning - Worklist abstract syntax rejected

DICOM verification succeeds with warning; Worklist SCP does not support Worklist server

Ranked causes

1. Configured Worklist SCP is not a Worklist server (occasional)

First check

Verify Worklist SCP type

Test point: DICOM Worklist SCP configuration
Expected: SCP configured as Worklist server

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drive not bootable error

System displays 'Drive not bootable. Insert bootable disk.' message

Ranked causes

1. Hard drive failure or corruption (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

GUI image not aligned on screen or slightly off screen

User interface window positioned incorrectly on display; partially off edge or misaligned

Ranked causes

1. LCD display did not switch video modes correctly during boot (common)

First check

Reboot display or use display menu to rescan synchronization

Test point: Display power button or on-screen menu
Expected: Display re-detects video signal; GUI becomes properly centered

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image colors not displayed correctly on DICOM viewer

DICOM Viewer not rendering color palette images correctly

Ranked causes

1. Workstation does not handle color palette images correctly (occasional)

First check

Verify Storage SCP compression format

Test point: DICOM Storage SCP configuration
Expected: Compression set to JPEG for color palette support

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect PIM cable length configuration caution

PIM cable length setting does not match physically installed cable, leading to inaccurate measurement results

Ranked causes

1. PIM cable length setting mismatch with installed hardware (common)

First check

Verify PIM cable length setting matches installed cable

Test point: Field Service Dialog, PIM Cable Length tab
Expected: Selected length matches physical cable

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect PIM cable length setting caution

PIM cable length setting does not match the physical cable installed, resulting in incorrect measurement results

Ranked causes

1. PIM cable length misconfigured in Field Service Dialog (common)

First check

Verify PIM cable length setting matches installed cable

Test point: Field Service Dialog - PIM Cable Length tab
Expected: Selected length matches physical PIM cable installed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

IVUS display appears noisy or has excessive noise

IVUS image shows visual noise, artifacts, or degraded signal quality; not due to catheter issue

Ranked causes

1. Extraneous equipment radiating EMI at transducer frequencies (common)

First check

Identify EMI sources near system transducer cables

Test point: Environment around transducer and PIM cabling
Expected: No active RF/microwave/strong EM radiating equipment in close proximity

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

IVUS image vertically or horizontally ellipsoid shaped

IVUS image appears stretched or compressed in one axis; aspect ratio incorrect

Ranked causes

1. Display resolution not set to native 1280x1024 aspect ratio mode (common)

First check

Verify display resolution set to 1280x1024

Test point: Windows Display Settings resolution dropdown
Expected: Resolution shows 1280x1024; refresh rate standard

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

IVUS images cannot be displayed on DICOM viewer

DICOM Workstation/Viewer does not support IVUS image modality

Ranked causes

1. DICOM Workstation/Viewer does not support IVUS modality (occasional)

First check

Verify DICOM Storage Server modality configuration

Test point: DICOM Storage Server settings
Expected: Modality set to US or supported IVUS modality

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Multiple logical devices detected instead of single peripheral

'New Hardware Found' dialog displays repeatedly; system detects and configures multiple sub-devices for what is physically one peripheral

Ranked causes

1. Multi-function USB device with multiple logical sub-devices (occasional)

First check

Monitor for repeated 'New Hardware Found' dialogs

Test point: Screen display
Expected: Multiple dialogs appear sequentially, one per sub-device

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network transfer failed - C-STORE interoperability error

DICOM archive to network fails with C-STORE error; status code and error description variable

Ranked causes

1. Interoperability problem with vendor device (rare)

First check

Debug via DICOM/Network Configuration dialog

Test point: DICOM Configuration menu
Expected: Detailed error diagnostics available

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network transfer failed - C-STORE out of resources

DICOM archive to network fails; C-STORE error with status code a700

Ranked causes

1. DICOM SCP experiencing resource problem or disk full (common)

First check

Check remote DICOM server resources

Test point: Remote server
Expected: Adequate disk space and memory available

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No disk in floppy drive error

System displays 'No Disk in Floppy Drive' message

Ranked causes

1. Backup battery failing (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Restore input calibration to factory default

Reset Aortic High Level calibration to factory-determined setting when calibration fails or needs to be reset

Ranked causes

1. Calibration failure or need to reset to known state (unknown)

First check

Verify Restore button is available in Input Calibration section

Test point: Input Calibration section
Expected: Restore button visible and clickable

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Revolution image appears noisy or has noise artifacts

Revolution imaging mode showing visual noise or poor quality in image; excessive grain or interference

Ranked causes

1. Air in imaging catheter preventing proper signal transmission (common)

First check

Observe Revolution image quality for air artifacts

Test point: System display during Revolution imaging
Expected: Clear image without noise or shadowing characteristic of air in catheter

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

s5i FFR hardware test failure

FFR hardware test reports detected failure in FFR-related hardware modules; hex display shows error codes.

Ranked causes

1. FFR hardware module failure (unknown)

First check

Run s5i FFR hardware test from diagnostics menu

Test point: Diagnostic test selection
Expected: Test completes with 's5 hardware test passed' message or displays specific hardware failure code

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Search button disabled in worklist dialog

Search button unavailable in Worklist dialog; cannot query with selected criteria

Ranked causes

1. Unconstrained worklist searches not allowed (common)

First check

Verify minimum search criteria entered

Test point: Worklist dialog search fields
Expected: At least one search field populated or This System Only/date range/Modality selected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB peripheral not automatically detected

New USB peripheral connected to Workstation PC or USB extender is not transparently detected and enabled; device does not work or 'New Hardware Found' dialog appears

Ranked causes

1. Automatic detection and enabling process failure (common)

First check

Power down system

Test point: Isolation transformer
Expected: System powered off

9 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Windows hardware discovery windows display without Hardware Found dialog

Series of small windows display on-screen during peripheral connection; no 'New Hardware Found' dialog appears

Ranked causes

1. Normal Windows hardware discovery process in progress (occasional)

First check

Observe discovery window sequence

Test point: Screen display
Expected: Series of small windows appear and close as discovery progresses

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Worklist button disabled in patient dialog

Worklist button unavailable; cannot access worklist server from patient entry screen

Ranked causes

1. No Worklist servers configured or GE Innova interface enabled (common)

First check

Verify Worklist server configuration

Test point: DICOM configuration menu
Expected: At least one Worklist Server configured and GE Innova disabled

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Worklist query failed - unsupported character set patient safety

Worklist SCP sending patient information in language not supported by Volcano s5i

Ranked causes

1. Worklist SCP sending unsupported language character set (rare)

First check

Verify character set support

Test point: DICOM Worklist configuration
Expected: Supported character set in use

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`104`	Pressure cable bad code	Pressure cable malfunction detected	error
`105`	Pressure cable error 2	Pressure cable EEPROM error detected	error
`107`	Pressure wire has a short condition	Short circuit detected in pressure wire	critical
`108`	Cable signal unstable	Unstable wire signal, intermittent connection, or wire in patient body	warning
`109`	Cable error - calibration EEPROM error	Calibration EEPROM error with patient cable	error
`110`	Cable error - +5 volt error	+5V supply error detected in patient cable	error
`111`	Cable error - Vcc error	Vcc power supply error detected	error
`112`	Cable error - no calibration performed	Cable has not been calibrated	error
`113`	Cable error - patient cable ROM error	ROM memory error in patient cable	error
`114`	Cable error - patient cable RAM error	RAM memory error in patient cable	error
`115`	Cable error - offset error	Offset calibration error detected	error
`116`	Cable error - gain error	Gain calibration error detected	error
`1 beep`	Refresh circuits reset	System powered on; normal startup sequence	info
`202`	No factory calibration	Calibration EEPROM is corrupt	critical
`204`	Low level aortic input error	Inactive or low aortic pressure input detected	error
`205`	Calibration error	Calibration EEPROM error detected	error
`206`	Isolated circuit power error	Power supply error for isolated circuits detected	critical
`207`	High voltage limit condition detected	High voltage limit exceeded	error
`212`	EEPROM write error	Error writing to EEPROM on S5 FFR System circuit board	error
`213`	DSP memory error	DSP memory error occurred	error
`215`	HVMON error	DSP detected HVMON error	error
`216`	Safety shutdown error	Transmit voltage safety shutdown triggered or failed	warning
`5 short, 1 long`	Memory error - no memory detected	POST routines detect no system memory	critical
`8 beeps`	Display memory read/write error	POST routines detect video adapter fault	critical
`Archivist failed to start`	File storage subsystem initialization failed	System startup	critical
`Archivist internal error`	File storage subsystem internal error	File storage operation	error
`Bad Command`	Calibration cannot execute because Demo Mode is enabled	Aortic High Level calibration initiated with Demo Mode ON	error
`Bad Command`	s5 Demo Mode is turned ON; real data not being transmitted	Attempting Aortic High Level calibration in Demo Mode	error
`Catheter Failure`	Catheter drawing excessive current from patient interface module	Catheter plugged in draws abnormally high current	error
`Caution: hard disk filling`	Low disk space warning	Less than 800 MB remaining	warning
`Caution: recording disallowed`	Recording blocked due to insufficient space	Less than 100 MB remaining on disk	warning
`Current case still open. End before switching to FFR Mode.`	System cannot switch to FFR mode while IVUS case is open	User attempts to switch to FFR mode with active case	warning
`Current patient data may be corrupt`	Patient identification data corruption detected	Data validation failed on patient info	error
`Data missing from recording`	Gaps detected in recorded data sequence	Recording or playback verification	error
`DICOM/Network Configuration - Check server fails`	DICOM server verification failed after connection established	DICOM verification process attempts to query configured remote DICOM server	error
`DICOM/Network Configuration - Find host fails`	DICOM host resolution failed during network configuration	DICOM configuration dialog attempts to locate and resolve DICOM server hostname	error
`DICOM Verification Failed - Association negotiation failed U`	DICOM association negotiation failed due to Volcano s5i SCU AE Title not accepted	DICOM verification initiates association with remote DICOM SCP	error
`DICOM Verification Success with Warning: MODALITY_WORKLIST_F`	DICOM verification succeeds but remote SCP does not support Worklist service	DICOM verification completes but Abstract Syntax negotiation for Worklist fails	warning
`DICOM Verification Success with Warning: STANDARD_US_MF Abst`	DICOM verification succeeds but remote Storage SCP does not support Ultrasound Multiframe	DICOM verification completes but Abstract Syntax negotiation for STANDARD_US_MF fails	warning
`DICOM Verification Success with Warning: STANDARD_US_MF Tran`	DICOM verification succeeds but Storage SCP does not accept configured transfer syntax	DICOM verification completes but Transfer Syntax negotiation fails	warning
`Directory file load read error`	Error loading directory file	Loading directory file from storage	error
`Directory file not valid, rebuilding`	Directory file inconsistency detected	Directory file and disk studies mismatch	warning
`Directory file update write error`	Error writing updated directory file	Writing directory file to storage	error
`DVD drive failure`	DVD drive hardware malfunction	DVD drive operation	critical
`DVD full`	DVD storage capacity exceeded	Attempting to write to full DVD	warning
`DVD verify failed`	Verify error after copying file to DVD	Writing patient study file to DVD	error
`E1`	Cannot communicate with RFID on catheter	RFID communication failure detected	error
`E1000-E1032`	ExecutionManager error	ExecutionManager module experiences error	critical
`E1001-E1002`	Minit module error range	Minit module experiences error	critical
`E1001-E1003`	MeasurementManager error range	MeasurementManager module experiences error	critical
`E1001-E1057`	FrameManager error range	FrameManager module experiences error	critical
`E1001-E1211`	ImageManager error range	ImageManager module experiences error	critical
`E100-E104`	MMAPI imaging module error range	MMAPI imaging module failure	critical
`E100n`	StateMachine error or CardManager error	StateMachine or CardManager module experiences error	error
`E1033`	ExecutionManager network configuration error	Network configuration failure on startup	critical
`E1034`	ExecutionManager startup error	System startup initialization failure	critical
`E1035-E1038`	ExecutionManager error range	ExecutionManager experiences error condition	critical
`E1039-E1055`	ExecutionManager informational error range	ExecutionManager logs informational event	info
`E1056-E1084`	ExecutionManager error range	ExecutionManager experiences error condition	critical
`E108-E121`	MMAPI imaging module error range	MMAPI imaging subsystem failure	error
`E10nn`	CardCoordinator error range	CardCoordinator module error	error
`E122-E123`	MMAPI critical error range	MMAPI experiences critical failure	critical
`E124-E125`	MMAPI error range	MMAPI module experiences error	error
`E126-E131`	MMAPI automatic shutdown error range	MMAPI detects critical condition, initiates auto-shutdown	critical
`E132-E133`	MMAPI error range	MMAPI module experiences error	error
`E134-E136`	MMAPI imaging error range	MMAPI imaging subsystem failure	critical
`E137`	MMAPI error	MMAPI module experiences error	error
`E138-E140`	MMAPI imaging error range	MMAPI imaging subsystem failure	critical
`E141-E904`	MMAPI error range	MMAPI experiences error condition	error
`E1nnn`	CaseManager error (generic range)	CaseManager module experiences error condition	critical
`E2`	TGC memory failure	Time Gain Compensation memory error detected	error
`E3`	Analog high voltage failure	High voltage circuit malfunction detected	critical
`E4`	Pulse Width control pin stuck high or low	Pulse Width control pin hardware fault	error
`E5`	Catheter motor driver failure	Motor driver circuit malfunction	error
`E6`	Pullback motor driver failed	Pullback motor driver circuit malfunction	error
`End of file encountered`	End of recorded file reached	Playback of recorded file	info
`Error during initialization.`	Unrecoverable error during system initialization; Health Checker encountered error on startup	System startup; health checker operation failed	critical
`Hard disk full`	Hard disk storage capacity exceeded	Attempting to record new data	warning
`Hardware did not respond`	System did not receive response to command within allotted time	Calibration sequence initiated without hardware response	error
`Hardware did not respond`	Command to hardware not executed within allotted time	During Aortic High Level calibration	error
`Health Checker module error at startup`	Error occurred trying to execute Health Checker module during initialization	System startup; health checker determines hardware state	critical
`Incorrect system time or date`	Time or date set incorrectly on system	User sets incorrect time/date during initialization or settings	info
`Maximum session record time exceeded`	90-minute session recording limit reached	Recording 90 minutes for single patient	warning
`Meridian could not restart VH+ and IVUS boards to Meridian M`	Failure to restart VH+ or IVUS board when switching back from FFR to Meridian mode	System attempted to resume Meridian mode from FFR mode	error
`Meridian could not stop VH+ and IVUS boards for FFR Mode swi`	Failure to stop VH+ or IVUS board when attempting FFR mode switch	FFR mode switch requested while system actively running VH	error
`Network Transfer Failed C-STORE Error: Out of Resources (a70`	DICOM C-STORE operation failed due to remote server resource exhaustion	Archive operation attempts to store image on remote DICOM server	error
`No Catheter`	Patient interface module does not have a catheter connected or recognition delayed	Catheter not plugged in; PIM needs time to recognize new catheter; dialog boxes delay detection	warning
`No data in patient file`	Patient file contains only demographics, no study data	Recalling patient study file	info
`No Paper or Ink`	Printer is out of paper or ink; or paper issues (incorrect brand, inserted incorrectly)	Printer detects missing paper/ink; incorrect paper brand; wrong paper orientation	warning
`Out of Range`	Input signal level outside acceptable calibration range	Input signal during calibration deviates more than ±10% from selected level	error
`PIM Configuration in progress. Please wait.`	Hardware configuration in progress after PIM change	New PIM installed or detected	info
`PIM-ffr failure or cable fault (from Display Patient Cable S`	PIM-ffr module not responding or cable connection malfunction detected.	Display Patient Cable Status diagnostic run; triggered when PIM module does not respond to test.	warning
`PIM not Detected`	System unable to communicate with patient interface module unit	PIM connection lost or communication failure	error
`PIM Power Failure`	Patient interface module detected undesirable high power condition for catheter in use	High power condition detected on PIM output to catheter	error
`Please insert a DVD`	No DVD detected in drive	Attempting DVD write operation	warning
`Read error on playback`	File read error during playback	Reading previously recorded data file	error
`Read error on recalling patient data`	Error reading patient identification data	Recalling patient name, address or identification	error
`s5i FFR hardware test failure (specific codes in hex display`	One or more FFR-related hardware modules detected as faulty during diagnostic test.	Automatic on diagnostic run; triggered when FFR board or module fails self-test.	error
`Shutting down will abort case archiving.`	Pressing power button during case archive will cancel archive process	Power button pressed while system is archiving case	critical
`System does not boot up`	System boot failure	Power-on boot sequence failed	critical
`System error detected. Auto-repair in progress, please wait.`	Hardware failure detected; system attempting automatic self-repair	VH or IVUS card failure detected during operation	error
`System shutdown before ending case.`	System was powered down prematurely before case was ended; recover mode initiated on restart	Power removed while case open; system restart after unexpected shutdown	warning
`There are no patient files on the DVD`	DVD does not contain S5 FFR System study files	Attempting to recall patient data from DVD	warning
`Time does not maintain correct setting`	System does not retain correct time/date after reboot	System powers off or reboots after time/date correction	error
`Unstable Signal`	Input signal fluctuates excessively during calibration	Signal variation exceeds ±2.5 mmHg during high level calibration	warning
`Worklist Exception Unsupported Character Set (Tag: 00080005)`	Worklist SCP returning patient data in unsupported character set	Worklist query receives response containing unsupported character encoding	error
`Write error on saving patient data`	Error writing patient identification data	Saving patient name, address or other identification	error

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.