Test equipment ultrasound scanners

Verathon BladderScan Prime: troubleshooting and error codes

The ServiceForge knowledge base holds 25 documented symptoms for the Verathon BladderScan Prime, with 53 ranked causes, 40 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Lithium-ion battery hazard: leakage, explosion, fire, or injury caution

Battery leaks, explodes, catches fire, or causes injury during storage, handling, charging, or transportation

Ranked causes

1. Battery stored in console for extended period (occasional)
2. Battery short-circuited by contact between terminals and conductive object (rare)
3. Battery exposed to abnormal shock, vibration, or pressure (rare)
4. Battery disassembled, heated above 60°C, or incinerated (rare)
5. Battery leaking or case cracked (rare)
6. Battery accessible to children before use (rare)
7. Battery terminals not insulated during transportation (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device damage from improper cleaning or disinfection caution

Equipment damaged due to immersion, water exposure, sterilization by prohibited methods, bleach use, or abrasive brushes

Ranked causes

1. Instrument immersed in cleaning or disinfectant solution (occasional)
2. Console exposed to water during probe cleaning (occasional)
3. Instrument subjected to steam, ethylene oxide, radiation, or autoclaving (occasional)
4. Bleach-based products used on touchscreen (occasional)
5. Metal or abrasive brushes used on instrument surface (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electrical safety hazard from improper power supply or battery charger high voltage

Risk of electric shock, burns, or fires due to use of non-approved power supply, battery charger, or improper electrical connections

Ranked causes

1. Non-approved power supply or battery charger used (occasional)
2. Power cord or adapter not connected to properly grounded plug or disconnect not accessible (occasional)
3. Battery charger used with visible cracks or damage (occasional)
4. Operator or patient touching power supply during use or in contact with battery charger power cord (occasional)
5. Non-Verathon approved accessories or peripherals connected (occasional)

First check

Inspect battery charger for physical damage

Test point: Charger housing and power cord
Expected: No visible cracks, breaks, or damage

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electromagnetic interference affecting system or adjacent equipment caution

System radiates RF energy causing interference with nearby devices or experiences degraded performance due to external RF sources

Ranked causes

1. System used adjacent to or stacked with other equipment (occasional)
2. Portable or mobile RF communications equipment (cellular phones) in vicinity (occasional)
3. Unshielded cables or non-specified accessories used (occasional)

First check

Verify normal system operation in intended configuration

Test point: System display and functionality
Expected: Normal operation without degradation

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Inaccurate bladder volume measurement patient safety

Scan result shows off-target aiming, EdgeScan condition, or pubic bone interference affecting measurement accuracy

Ranked causes

1. Probe not properly positioned or angled (common)
2. Excessive pressure applied to probe (occasional)
3. Pubic bone obscuring bladder in image (occasional)

First check

Confirm bladder position in ultrasound image

Test point: Ultrasound display crosshairs center
Expected: Bladder appears in center of crosshairs on Results screen

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe aiming inaccurate or off-target patient safety

Scan unsuccessful during aiming; moving probe in expected direction moves bladder further off-target instead of toward it.

Ranked causes

1. Incorrect position selection on console (occasional)
2. Improper probe holding technique (common)
3. Probe display not aligned with patient anatomy (occasional)

First check

Verify correct patient position selected on screen

Test point: Before you Scan screen position selector
Expected: Position matches operator location relative to patient

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to locate bladder on ultrasound image

Operator cannot visualize bladder during pre-scan or scanning procedure despite proper probe positioning technique

Ranked causes

1. Inadequate ultrasound gel application (common)
2. Air gaps between probe and patient skin (common)
3. Probe not properly angled toward bladder (common)

First check

Verify adequate ultrasound gel presence on abdomen

Test point: Contact surface between probe and patient skin
Expected: Ample gel visible with minimal air bubbles at contact site

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not power on

Instrument fails to turn on; may indicate dead or discharged battery or system malfunction.

Ranked causes

1. Battery dead or discharged (common)
2. Battery charge too low to function (common)
3. System not responding; requires reset (occasional)

First check

Verify battery status and charge level

Test point: Battery well
Expected: Battery present and charged

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Irregular printer printouts caution

Printer produces distorted, streaked, or poor-quality thermal paper output; may indicate dirty print head or misaligned drive roller.

Ranked causes

1. Dirty or contaminated print head (common)
2. Printer drive roller fallen out or misaligned (occasional)

First check

Verify console in standby mode

Test point: Console Standby button
Expected: Console in standby; ready for printer access

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper jam in printer caution

Printer jammed; paper stuck, ripped, or folded inside mechanism; printing not possible until jam cleared.

Ranked causes

1. Paper jammed, ripped, or folded in printer mechanism (common)
2. Printer drive roller fallen out during jam (occasional)

First check

Verify console in standby mode

Test point: Console Standby button
Expected: Console in standby mode; safe to access printer

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe not detected by console

Console displays error message indicating probe is not attached or not recognized.

Ranked causes

1. Probe connection loose or disconnected (common)
2. Battery issue causing probe detection failure (occasional)

First check

Enter and exit standby mode

Test point: Standby button
Expected: Console successfully enters and exits standby; probe detected

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ultrasound image quality compromised patient safety

Optimal, repeatable image not obtained; accuracy of bladder volume measurement affected

Ranked causes

1. Catheter in bladder introducing air or interfering with balloon (occasional)
2. Scar tissue, surgical incisions, sutures, or staples from abdominal surgery (occasional)

First check

Verify optimal, repeatable image obtained

Test point: Bladder ultrasound display
Expected: Clear, consistent image of bladder

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable or accessory damage from excessive bending or twisting caution

Cables or connected accessories damaged due to improper handling during use or storage

Ranked causes

1. Cables excessively twisted or bent during use or storage (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cracks in console or probe allowing fluid ingress patient safety

Visible cracks in console, probe, probe cable allowing fluid to enter device may affect instrument performance

Ranked causes

1. Physical damage to console or probe housing (unknown)

First check

Visual inspection for cracks or damage

Test point: console, probe, probe cable, power supply, power cords, batteries, plugs
Expected: no visible cracks or damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device exposure contraindication: fetal or pregnant patient patient safety

System used on fetal or pregnant patient populations for which it is not intended

Ranked causes

1. System not intended for fetal use or pregnant patients (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device exposure contraindication: open skin wounds or ascites patient safety

System used on patients with contraindicated skin condition or abdominal fluid condition

Ranked causes

1. Open skin or wounds in suprapubic region or ascites present (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electrical shock risk from opening system components high voltage

Operator attempts to disassemble console or internal components, risking electrocution or equipment damage

Ranked causes

1. System components opened or disassembled by operator (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Improper cleaning or disinfection affecting device contamination status patient safety

Device not adequately cleaned before disinfection, resulting in contaminated instrument after disinfection procedure

Ranked causes

1. Cleaning performed inadequately or skipped before disinfection (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer drive roller fallen out or misaligned caution

Printer drive roller has fallen from gray clips in door; may result in irregular or no printing and inability to close printer door.

Ranked causes

1. Printer dropped or impact to printer door area (occasional)

First check

Verify console in standby mode

Test point: Console Standby button
Expected: Console in standby; safe to access printer

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not responding when print commanded caution

Printer does not respond when Print is tapped on console; may indicate electrical contact issue.

Ranked causes

1. Dirty or corroded electrical contacts between console and printer (common)

First check

Remove battery and prepare console for access

Test point: Battery well and mobile stand mounting (if applicable)
Expected: Battery removed; console secured and ready for disassembly

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scan measurement exceeds bladder volume due to ultrasound cone size

Measurement shows greater than symbol indicating bladder extends beyond ultrasound image cone boundaries

Ranked causes

1. Large bladder volume exceeds ultrasound scan field of view (occasional)

First check

Observe measurement display for greater than symbol

Test point: Volume measurement on Results screen
Expected: Volume measurement without greater than symbol for bladders within scan cone; greater than symbol for oversized bladders

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System modified or unauthorized alterations made patient safety

Equipment modified or altered from manufacturer specifications, affecting safety and performance

Ranked causes

1. Equipment modified or altered after delivery (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System used for imaging biological structures other than bladder patient safety

Device used to display or measure anatomical features not intended for measurement (non-bladder imaging)

Ranked causes

1. Operator attempts to use system for off-label imaging (non-bladder anatomy) (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System used with flammable anesthetics patient safety

Device operated in environment with flammable anesthetic gases present, creating explosion risk

Ranked causes

1. System operated in presence of flammable anesthetics (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System used with high-frequency surgical equipment high voltage

Device operated in conjunction with high-frequency surgical unit, creating risk of electric shock or burns

Ranked causes

1. System connected or operated simultaneously with high-frequency surgical equipment (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.