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Temperature therapy systems · T/Pump family

Stryker TP700: troubleshooting and error codes

The ServiceForge knowledge base holds 12 documented symptoms for the Stryker TP700, with 33 ranked causes, 3 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Warning indicator and audible alarm (flash and beep) patient safety

Warning light flashing and audible beep sounding; indicates alarm condition

Ranked causes

  1. 1. High heat setpoint (107°F / 42°C) or cooling setpoint (50°F / 10°C) selected (common)
  2. 2. Loss of power while unit was in therapy mode (possible power fail) (occasional)
  3. 3. Unit is running ON cycle period after reaching desired setpoint (common)
  4. 4. Unit just entered or exited lock mode (occasional)
  5. 5. Setpoint outside body temperature range selected (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flow indicator light is ON

Flow warning light illuminated; indicates water flow obstruction or low level

Ranked causes

  1. 1. Water flow to pad or hose is restricted (common)
  2. 2. Clamp is closed (common)
  3. 3. Water level is low or reservoir is empty (common)
  4. 4. T/Pump is filled with water that is too hot (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not heat

T/Pump will not heat water to desired temperature; heating function inoperative

Ranked causes

  1. 1. Reservoir is empty (common)
  2. 2. Flow is blocked (common)
  3. 3. Therapy cycle is OFF (common)
  4. 4. Heater is not receiving power or is defective (occasional)
First check

Measure voltage to heater at J2 on PCB

Test point
J2 on PCB
Expected
120V ± 10%, ±10%
Tools
DMM

1 more check with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not power on high voltage

T/Pump will not turn on; no operation when power button pressed

Ranked causes

  1. 1. Electrical cord not plugged into properly grounded Hospital Grade receptacle (common)
  2. 2. Damaged power cord or plug (common)
  3. 3. Defective PC Board (occasional)
  4. 4. Defective Membrane Panel (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not cool

T/Pump will not cool water to desired temperature; cooling function inoperative

Ranked causes

  1. 1. Reservoir is empty (common)
  2. 2. Flow is blocked (common)
  3. 3. Ice is depleted (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not pump

T/Pump will not pump water; no fluid flow despite power

Ranked causes

  1. 1. Water level is low or reservoir is empty (common)
  2. 2. Loss of power to motor (occasional)
  3. 3. Defective motor, impeller magnet, or magnet driver assembly (occasional)
First check

Measure voltage across motor connections

Test point
motor connections
Expected
120V ± 10%, ±10%
Tools
DMM

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Water leaks from hose connectors caution

Water dripping or leaking from connector points; indicates seal failure or improper connection

Ranked causes

  1. 1. Damaged O-ring (occasional)
  2. 2. Locking ring on Clik-Tite connector not snapped into place (common)
  3. 3. Quick disconnect not seated properly (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature or Therapy Time buttons do not work

Control buttons on membrane panel unresponsive or non-functional

Ranked causes

  1. 1. Buttons have been locked (common)
  2. 2. Defective Membrane Panel (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature Setpoint light blinking

Temperature indicator light flashing; indicates warming or cooling activity

Ranked causes

  1. 1. Unit is warming up to selected setpoint (common)
  2. 2. Unit is in cooling mode for longer than 40 minutes (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Both Temperature and Therapy Cycle Setpoint lights blinking

Both indicator lights flashing simultaneously; indicates OFF therapy cycle timing

Ranked causes

  1. 1. Unit is in OFF therapy cycle time (common)

Flow indicator and Standby indicator are ON with unit not pumping

Both flow and standby lights illuminated; unit does not pump despite appearing to run

Ranked causes

  1. 1. Unit detected flow warning for more than 5 minutes and entered standby (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Warning indicator on with unit in Standby Mode patient safety

Warning light illuminates when unit is in Standby; indicates over-temperature shutdown

Ranked causes

  1. 1. Unit shut down in over-temperature condition (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.