Surgical suite control systems

Stryker SwitchPoint Infinity 3: troubleshooting and error codes

The ServiceForge knowledge base holds 48 documented symptoms for the Stryker SwitchPoint Infinity 3, with 86 ranked causes, 90 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

No video on monitor

The monitor displays no video image; screen is black or shows no signal.

Ranked causes

1. Monitor is powered off or in standby (common)
2. Video router main power switch is OFF (common)
3. Monitor is not set to DVI/Digital RGB input (common)
4. Video is not properly routed to the monitor (occasional)

First check

Verify monitor power status

Test point: Monitor power switch and power LED
Expected: Monitor powered ON with power indicator lit

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel does not respond after system power on

Touch panel is unresponsive to user input after the system is turned on.

Ranked causes

1. Touch panel power switch is OFF (common)
2. Loose or disconnected power cord or signal cable (common)
3. Touch panel monitor is OFF (common)
4. Touch input is disabled on AIO system (occasional)

First check

Verify touch panel power switch position

Test point: Touch panel front power switch
Expected: ON position

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel screen is blank

The touch panel display shows no video output or image.

Ranked causes

1. Touch panel is powered off (common)
2. SPI3 router is powered off (common)
3. Video cables are loose or disconnected (common)
4. Remote computer power saving mode activated in KVM (occasional)

First check

Verify touch panel is powered on

Test point: Touch panel power switch
Expected: ON position; power LED illuminated

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio not leaving the room

The audio from the wireless microphone is not being transmitted or heard in other locations.

Ranked causes

1. Wireless microphone batteries are depleted (common)
2. Wireless receiver is not functioning (occasional)
3. Microphone frequency does not match receiver frequency (occasional)

First check

Check microphone battery LED indicator

Test point: LED on top of wireless microphone belt pack
Expected: LED lights momentarily on power-up, then extinguishes; does not stay on

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Missing images in PIP/Quad view

One or more of the image windows in the picture-in-picture or quad view display are blank or missing.

Ranked causes

1. Video source not routed to PIP/Quad window (common)
2. Routed video source is powered off (common)
3. PIP/Quad needs to be turned OFF and ON (occasional)

First check

Verify sources are routed to all PIP/Quad windows

Test point: PIP/Quad page source routing configuration
Expected: Each image window position has a source assigned

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No endoscopic camera video is displayed on flat panel monitor

The endoscopic camera video feed does not appear on the display screen.

Ranked causes

1. Light source, camera, or monitor is powered off (common)
2. Endoscopic camera output not routed to monitor (common)
3. Digital capture device has no video output (occasional)

First check

Verify endoscopic equipment power status

Test point: Light source, camera, and monitor power switches and indicators
Expected: All devices powered ON and operational

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No image in preview when source is selected

The preview window on the control system does not display the video source selected.

Ranked causes

1. S-video or DVI cable is loosely connected (common)
2. Video source is powered off (common)
3. AIO DVI cable not fully connected to touch panel (occasional)

First check

Verify S-video or DVI preview cable connections

Test point: Back of control section and router Output 2 preview connectors
Expected: Cable firmly seated at both connection points

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIP/Quad display shows only internal color bars

The Picture-In-Picture (PIP) or quad-view display only shows test color bar pattern instead of video sources.

Ranked causes

1. No source is routed to PIP/Quad on control page (common)
2. Routed video sources are powered off (common)
3. Video sources themselves are generating color bars (occasional)

First check

Verify video source assignment to PIP/Quad windows

Test point: PIP/Quad page source routing settings
Expected: Video sources assigned to each PIP or quad window

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SDC touch screen does not respond

The SDC (Surgical Display Console) touch screen is unresponsive to touch input.

Ranked causes

1. SDC is not powered up (common)
2. SDC is running unsupported software version (common)
3. RS-232 or video cables are loose or disconnected (common)

First check

Verify SDC is powered up

Test point: SDC power switch and status indicator
Expected: SDC powered ON and operational

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sidne or Device Control not connected message appears

A message appears on the control panel stating 'Sidne not connected' or 'Device Control not Connected'.

Ranked causes

1. Sidne or SDC3 device is powered off (common)
2. Sidne is running unsupported software version (common)
3. Power or video cables are loose or disconnected (common)

First check

Verify Sidne or SDC3 is powered on

Test point: Sidne or SDC3 power switch and LED
Expected: Device is powered ON with operational LEDs

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel will not power up

The touch panel does not power on when the power switch is activated.

Ranked causes

1. Power cable is not firmly connected (common)
2. Power cable needs reseating after disconnect (common)
3. Monitor is powered but not displaying (LED off) (occasional)

First check

Inspect touch panel power cable connection

Test point: Touch panel power inlet connector
Expected: Power cable firmly seated and fully inserted

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio is distorted

Audio output from the speakers exhibits distortion, clipping, or noise.

Ranked causes

1. Input level is too high (common)
2. Speaker output level is too high (common)

First check

Measure audio input level

Test point: Audio input level indicator or control
Expected: Input level within normal range without peaks causing distortion

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Color bars appear on touch panel

The touch panel displays internal color bar test pattern instead of normal video content.

Ranked causes

1. Control system is powered off (common)
2. Power or video cables loose or disconnected (common)

First check

Verify control system power status

Test point: Control system power switch and power LED
Expected: Control system powered ON with LED illuminated

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Control system will not power up

The control system does not power on when the power switch is activated.

Ranked causes

1. Power cable is not firmly connected (common)
2. Front power switch is not in ON position (common)

First check

Inspect control system power cable connection

Test point: Control system power inlet connector
Expected: Power cable firmly seated and fully inserted

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mouse and keyboard do not function on home screen

The mouse and keyboard inputs do not work when the system is displaying the home screen.

Ranked causes

1. Router requires reboot (common)
2. USB connection on control system is loose or disconnected (common)

First check

Reboot the router to restore USB functionality

Test point: Router power cycle
Expected: After reboot, mouse and keyboard are responsive on home screen

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mouse and keyboard do not function on PC screen

The mouse and keyboard inputs do not work when the system is displaying the PC screen view.

Ranked causes

1. Router requires reboot (common)
2. USB connection on control system is loose or disconnected (common)

First check

Reboot the router to restore USB in PC mode

Test point: Router power cycle
Expected: After reboot, mouse and keyboard are responsive in PC screen view

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audio from surgeon's microphone

The wireless microphone worn by the surgeon produces no audible output.

Ranked causes

1. Microphone is turned OFF (common)
2. Microphone batteries are depleted (common)

First check

Verify microphone power status

Test point: Wireless microphone power button
Expected: Microphone powered ON

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No room-to-room audio connection

Audio communication between rooms is not working during a call.

Ranked causes

1. Speaker controls volume is muted in one or both rooms (common)
2. Speaker controls volume level is too low (common)

First check

Verify speaker controls are not muted

Test point: Speaker controls mute setting in both rooms
Expected: Mute is OFF in both rooms

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Observation room PC is not responding

The observation room PC is not communicating with or responding to the SwitchPoint system.

Ranked causes

1. Observation room PC is powered off (common)
2. PC requires reboot to restore communication (occasional)

First check

Verify observation room PC is powered up

Test point: PC power switch and power LED
Expected: PC is powered ON and operational

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Room camera video works but control does not

The video feed from the BRC-z330 room camera is displayed but the pan/tilt/zoom or other camera controls are not responding.

Ranked causes

1. Room camera requires reset (common)
2. RS-232 connection to camera is loose or disconnected (common)

First check

Press Reset button on Room Camera page

Test point: Room Camera page reset function
Expected: Camera control responds after reset

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Router will not power up

The SPI3 video router does not power on when the power switch is activated.

Ranked causes

1. Power cable is not firmly connected (common)
2. Front power switch is not in ON position (common)

First check

Inspect router power cable connection

Test point: Router power inlet connector
Expected: Power cable firmly seated and fully inserted

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch input does not work

The touch screen does not respond to touch input from the user.

Ranked causes

1. Serial or USB cable disconnected or loose (common)
2. Touch panel requires calibration (common)

First check

Verify serial or USB cable connection security

Test point: Serial or USB connector at control section and touch panel
Expected: Cable firmly seated at both connection points

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel not switching between PC view and normal view

The touch panel fails to switch between PC view and home/normal operating view when selected.

Ranked causes

1. External PC is powered off (common)
2. RS-232 or USB cable connection is loose or disconnected (common)

First check

Verify external PC is powered on

Test point: PC power switch and power LED
Expected: PC is powered ON and operational

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Video is distorted or noisy

The video display exhibits noise, lines, ghosting, or other visual distortion.

Ranked causes

1. Video cables are not securely connected or routed poorly (common)
2. Input video source device is malfunctioning (occasional)

First check

Inspect video cable connections and routing

Test point: All video cable connections between sources and router
Expected: Cables firmly seated; routed away from power lines

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable connection inspection

Inspect all cable connections on control system front panel for secure seating

Ranked causes

1. Loose cable connections (occasional)

First check

Visually inspect cable connections

Test point: Front of Control System
Expected: All cables fully seated and secure

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Touch Panel

Touch screen requires calibration for accurate input detection and responsiveness

Ranked causes

1. Touch panel calibration drift (unknown)

First check

Connect USB keyboard to expansion module

Test point: Keyboard USB Port
Expected: Keyboard connected and recognized

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot calibrate touch panel

The touch panel calibration routine fails or cannot be initiated.

Ranked causes

1. Serial or USB cable is disconnected or loose (common)

First check

Verify serial or USB cable connection prior to calibration

Test point: Serial or USB connector at touch panel and control system
Expected: Cable firmly seated at both ends

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot control remote room Pan/Tilt/Zoom during call

The pan, tilt, and zoom controls for the far-end camera are not responding during a video call.

Ranked causes

1. Farside camera control is not enabled in Calls page (common)

First check

Verify farside camera control is enabled in Calls page

Test point: Calls page farside camera control setting
Expected: Farside camera control is turned ON

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Characters on screen are dim

Text and graphics on the touch panel display appear faint or with low brightness.

Ranked causes

1. Display brightness setting too low (common)

First check

Adjust brightness via OSD menu

Test point: ON-Screen Display brightness control
Expected: Brightness increased to readable level

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Clean Touch Screen caution

Periodic cleaning of touch screen and monitor housing to maintain clarity and prevent damage

Ranked causes

1. Touch screen soiling or contamination (unknown)

First check

Unplug Touch Panel from power

Test point: Power outlet
Expected: Touch Panel powered down

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Equipment malfunction due to electromagnetic interference caution

Device performance affected by portable or mobile RF communications equipment in the vicinity

Ranked causes

1. Improper use of RF communications equipment near device (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Equipment performance degradation when stacked or adjacent to other equipment caution

Malfunction or erratic behavior when device is placed adjacent to or stacked with other equipment

Ranked causes

1. Equipment stacking or adjacent placement without verification (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fan status check (SPI3)

Verify video router fan operation by checking LED indicators for green illumination

Ranked causes

1. Fan malfunction or LED failure (unknown)

First check

Power on video router

Test point: Video router power switch
Expected: Video router operational

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image on monitor does not change when new video is routed

The video displayed on the monitor does not switch to the newly selected video source.

Ranked causes

1. Monitor is set to incorrect input mode (not DVI/Digital RGB) (common)

First check

Verify monitor input source selection

Test point: Monitor input/source selection menu
Expected: Monitor set to DVI/Digital RGB input

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Increased electromagnetic emissions or decreased immunity from non-specified accessories caution

Equipment EMC performance compromised when using accessories, transducers, or cables not specified by manufacturer

Ranked causes

1. Use of non-Stryker accessories, transducers, or cables (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keep equipment area dust-free

Maintain clean environment around SPI3 to prevent dust accumulation affecting performance

Ranked causes

1. Dust accumulation in system (common)

First check

Inspect surrounding area for dust

Test point: SPI3 equipment vicinity
Expected: Area free of dust and debris

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audio in room

The audio system produces no sound output through the speakers.

Ranked causes

1. Speaker controls volume is turned down or muted (common)

First check

Verify speaker control volume level and mute status

Test point: Speaker control interface or panel
Expected: Volume level at audible setting; mute function OFF

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Picture color is unusual or rolling on touch panel display

Video display on touch panel shows color distortion, color shift, or rolling/vertical sync issues.

Ranked causes

1. Loose video cable connections (common)

First check

Verify video cable connections are tight

Test point: Touch panel rear video connectors and router Output1
Expected: All video cables firmly seated and tightened

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIP/Quad inset does not show up

The picture-in-picture inset window or quad view does not appear on the monitor.

Ranked causes

1. PIP/Quad option is not enabled (common)

First check

Verify PIP/Quad option is enabled

Test point: PIP/Quad enable setting on control interface
Expected: PIP/Quad option is turned ON

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen flashes when touch panel is first turned on

The touch panel display exhibits flickering or flashing immediately after power on.

Ranked causes

1. Power supply stabilization required (common)

First check

Perform power cycle on touch panel

Test point: Touch panel power cable connector
Expected: Display stable after power cycle without flashing

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

SDC touch screen is black with no display

The SDC touch screen displays a black screen with no image or text output.

Ranked causes

1. SDC is configured for SwitchPoint Infinity 3 SDC remote configuration (common)

SDC touchscreen active during remote control patient safety

SDC touchscreen remains active and responsive even when being controlled remotely by SwitchPoint Infinity Touch Panel, despite display appearing black. Touching the SDC touchscreen during remote operation may cause inadvertent device use.

Ranked causes

1. SDC touchscreen hardware design maintains active state during remote control mode (common)

First check

Verify SDC touchscreen state during remote control operation

Test point: SDC display and touch panel
Expected: Touchscreen display is black but remains responsive to touch input when SwitchPoint Infinity software is actively controlling device

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

SDC touchscreen active during SwitchPoint control patient safety

SDC touchscreen remains active and responsive even when controlled by SwitchPoint Infinity software, despite display appearing black, risking inadvertent commands

Ranked causes

1. SDC touchscreen not disabled during SwitchPoint control (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System is slow to respond

The touch panel and control system exhibit sluggish response times to user input and commands.

Ranked causes

1. System requires reboot (common)

First check

Perform system reboot

Test point: System power cycle and startup
Expected: System boots normally and responds quickly to input

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch does not work when controlling SDC

Touch input on the touch panel fails to control the Surgical Display Console (SDC).

Ranked causes

1. SDC is not properly calibrated (unknown)

First check

Verify SDC is operating normally and calibrated

Test point: SDC touch responsiveness and software status
Expected: SDC operational with current calibration

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel not responding to touch or responding incorrectly

Monitor does not respond accurately when touched, or cursor does not follow finger correctly on screen

Ranked causes

1. Touch panel requires calibration (common)

First check

Launch calibration session

Test point: Keyboard
Expected: DOS window appears and calibration targets display

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Voltage level indicator check (SPI3)

Verify video router voltage regulation by checking LED indicators for green illumination

Ranked causes

1. Voltage supply malfunction or LED failure (unknown)

First check

Power on video router

Test point: Video router power switch
Expected: Video router operational

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Weekly system restart

Restart SPI3 control system weekly for optimal performance

Ranked causes

1. System performance optimization (common)

First check

Execute system shutdown

Test point: Control system power
Expected: All systems gracefully shut down

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.