Mobile X-ray systems · MobileDaRt Evolution family

Shimadzu MobileDaRt Evolution: troubleshooting and error codes

The ServiceForge knowledge base holds 48 documented symptoms for the Shimadzu MobileDaRt Evolution, with 57 ranked causes, 82 diagnostic checks with test points and expected values, and 21 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Part replacement notification code reference

Understanding the notification codes and part usage monitoring system for the Notification Function.

Ranked causes

1. Main battery on two year timer (common)
2. CPU backup battery on two year timer (common)
3. Emergency brake release battery on two year timer (common)
4. X-ray tube usage counter at 30,000 exposures (occasional)
5. Motor usage counter at 7,500 km (occasional)

First check

Temporarily disable battery replacement notification for one month

Test point: mAs +/- buttons and key button
Expected: Code clears and 'clr yes' selection appears on display

2 more checks with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Notification alert displayed on power up

Red status light indicators lit, three digit alphanumeric code (starting with 'u' followed by 1-5) displayed on kV window upon power up. All functions locked except lock release button and tube arm motion.

Ranked causes

1. Battery replacement period reached (main battery, CPU backup battery, or emergency brake release battery) (common)
2. X-ray tube replacement period reached (30,000 cycles) (occasional)
3. Motor replacement period reached (7,500 km) (occasional)

First check

Verify which part requires replacement by viewing notification code

Test point: kV window display
Expected: Three digit alphanumeric code starting with 'u' (u1-u5)

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intermittent F47 errors during charging

User receives intermittent F47 error messages while the system is charging.

Ranked causes

1. Outdated software version prior to 1.22 (common)
2. Capacitor voltage monitoring during charge cycle (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC will not boot after charging while powered on patient safety

Operator connects charging cord to wall outlet while PC is still ON, then turns off key switch. PC fails to boot subsequently.

Ranked causes

1. Inrush current damages F1 on MUX Power 32K or F21 near DR components (common)
2. K22 relay welded together due to inrush current (occasional)

First check

Verify PC power state before charging

Test point: PC power switch
Expected: PC must be OFF

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Simulation of radiography cannot be executed

Radiography simulation mode fails; high voltage not generated for testing inverter control circuit

Ranked causes

1. Internal capacitor not discharged (occasional)
2. Jumper short-circuit at CP3 [CHECK1] to CP4 [CHECK2] on X-CONT2008 board (occasional)

First check

Verify internal capacitor is discharged

Test point: X-CONT2008 board capacitor voltage
Expected: 0 V

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

70C image noise from line interference radiation

Line noise visible on 70C sensor images affecting image quality

Ranked causes

1. 70C sensor susceptibility to line noise interference (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake not released when driving with arm lock disengaged patient safety

Brake remains engaged when arm lock is not engaged and operator attempts to drive

Ranked causes

1. Software version prior to 1.20 (common)

First check

Verify software version and driving controller operation

Test point: System firmware and brake controller status
Expected: Version 1.20 or later; brake releases when arm lock disengaged

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery voltage detection

Calibrate battery voltage detection circuit for accurate power monitoring

Ranked causes

1. System initialization or battery circuit modification (common)

First check

Perform battery voltage detection calibration

Test point: Battery voltage detection circuit
Expected: Calibration completed successfully

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Date and time setting

Set system date and time for accurate error log tracking

Ranked causes

1. System initialization or time loss (common)

First check

Verify system date and time

Test point: System clock display
Expected: Current date and time set correctly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Distance Indicator board gain correction

Board requires gain correction setup using SW1 switches at 1m SID to ensure accurate distance measurement display.

Ranked causes

1. Gain correction not applied or incorrect (unknown)

First check

Measure SID from focal spot

Test point: Focal spot to surface below collimator
Expected: 1m (exactly at collimator measuring tape mark)

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Distance Indicator Measure-2002 PCB

Factory-adjusted ultrasonic measurement board requires verification and adjustment of measurement and ultrasonic frequencies if distance readings appear incorrect.

Ranked causes

1. Measurement pulse frequency out of tolerance (rare)

First check

Measure CP6 frequency

Test point: CP6
Expected: 34.65KHz±0.5KHz kHz, ±0.5kHz

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Distance Indicator Ultrasonic frequency

Factory-adjusted board requires adjustment of ultrasonic frequency if distance readings appear incorrect.

Ranked causes

1. Ultrasonic frequency out of tolerance (rare)

First check

Measure CP7 frequency

Test point: CP7
Expected: 40KHz±0.5KHz kHz, ±0.5kHz

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Distance Offset and Gain values patient safety

Generator dose calculation requires setting Distance Offset values and adjusting Distance Gain value at 40-inch SID to ensure accurate distance measurement.

Ranked causes

1. Distance Offset and Gain values not calibrated (unknown)

First check

Measure and set SID distance

Test point: Focal spot to floor surface below collimator
Expected: 40 inches

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Dose Calculation Unit generator setup patient safety

Dose calculation option requires calibration on the generator console starting in Adjustment Mode with specific kV/mA/msec settings before clinical use.

Ranked causes

1. Dose calculation option not calibrated (unknown)

First check

Enter Adjustment Mode

Test point: SW3-8 on NEXS-H board
Expected: ON; portable reset after change

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Dose Correction Factors radiation

Calibration requires measuring dose at 11 kV stations using ion chamber dosimeter with specific phantom setup to calculate ckV correction factors.

Ranked causes

1. Dose correction factors not calculated (unknown)

First check

Verify phantom and collimator setup

Test point: Physical setup at X-ray station
Expected: Acrylic phantom 20cm square minimum, 19cm thickness; collimator field 20cm square; SOD 100cm

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Finalize dose calculation settings patient safety

Final step to register all dose calculation calibration settings and ensure no further manual adjustments are made to measurement boards.

Ranked causes

1. Calibration settings not finalized and registered (unknown)

First check

Return to first radiography condition display

Test point: Generator console display
Expected: 40kV, 100mA, 20ms; collimator lamp button shows exposure time

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: FVR two-point adjustment

Perform two-point field voltage regulation calibration for small and large field sizes at 50mA and specified mA values

Ranked causes

1. Initial system setup or settings reset (common)

First check

Record FVR calibration values

Test point: Adjustment mode FVR settings
Expected: Small: 80kV 50mA, Small: 80kV 200mA, Large: 80kV 50mA, Large: 80kV 400mA

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Handle calibration

Perform handle sensor calibration adjustment after handle cable addition

Ranked causes

1. Handle cable added to system (common)

First check

Verify handle cable is installed

Test point: Handle connector and cable
Expected: Cable fully connected and secure

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Software upgrade for MobileDaRt Evolution

Complete software installation with settings preservation, NEXSH initialization, and version verification

Ranked causes

1. Software upgrade process (common)

First check

Verify keyless entry switch position

Test point: Keyless entry switch
Expected: OFF position

14 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CXDI RD testing: Verify DICOM dose output

Test CXDI RD operation by taking test exposure and verifying Entrance Dose tag 0040,8302 is present and correct in DICOM header.

Ranked causes

1. DICOM dose output not verified or incorrect (unknown)

First check

Setup PACS simulator and local storage destination

Test point: CXDI System > Setup Menu > Destination > Storage
Expected: STORAGE1 configured; SimpleV24.bat accessible at C:\Program Files\SimpleStorage\

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

F12 error occurs during radiography at high tube current

Tube voltage waveform fails to start; F12 error generated when FVR exceeds 4-5% of 400mA tube current

Ranked causes

1. Software version prior to 1.12; FVR waveform implementation issue (common)

First check

Verify software version

Test point: System firmware version
Expected: 1.12 or later

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

F47 error detected during charge cycle

Error F47 occurs when system is charging; detected during generator charge operation

Ranked causes

1. Software version prior to 1.22 (common)

First check

Verify software version

Test point: System firmware version display
Expected: 1.22 or later

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

False D13 error detection on power-up

D13 error triggered incorrectly when key switch turned on after power plug connected during power-off state

Ranked causes

1. Software version prior to 1.04 (common)

First check

Verify software version

Test point: System firmware version
Expected: 1.04 or later

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

False D7/D8 error detection on key-on

D7 or D8 error triggered incorrectly when key switch turned on after manufacturing tolerance of handle neutral position

Ranked causes

1. Software version prior to 1.03; handle neutral position tolerance not accounted for (common)

First check

Verify software version

Test point: System firmware version
Expected: 1.03 or later

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Falsely detected D13 error at startup

System reports D13 motor diagnostics error during initialization which should not occur

Ranked causes

1. Motor diagnostics tolerance too narrow at startup (common)

First check

Verify software version after upgrade

Test point: Super Maintenance Mode mAs screen or TeraTerm command prompt
Expected: Version 1.04

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Falsely detected D7 error at startup

System reports D7 error during initialization which should not occur

Ranked causes

1. FSR status tolerance too narrow at startup (common)

First check

Verify software version after upgrade

Test point: Super Maintenance Mode mAs screen or TeraTerm command prompt
Expected: Version 1.04

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Falsely detected D8 error at startup

System reports D8 error during initialization which should not occur

Ranked causes

1. FSR status tolerance too narrow at startup (common)

First check

Verify software version after upgrade

Test point: Super Maintenance Mode mAs screen or TeraTerm command prompt
Expected: Version 1.04

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

FSR values not displayed in handle adjustment calibration

FSR (focus size regulation) values not enabled for display during handle adjustment calibration

Ranked causes

1. Software version 1.01 limitation (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

GCOM communication fails after TeraTerm session

Communication to generator fails; serial port misconfiguration prevents system operation

Ranked causes

1. NEXSH DIP SW2:7 not reset to OFF (common)

First check

Verify NEXSH DIP SW2:7 position

Test point: NEXSH DIP Switch 2, pin 7
Expected: OFF

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grid line noise bands on 70C images radiation

Grid-like noise bands or lines appear on images obtained with CXDI-70C sensor

Ranked causes

1. Incorrect InrBase Weight value in image processing setup (common)

First check

Verify InrBase Weight parameter value in Line Noise Reduction settings

Test point: 70C > Radiography > Line Noise Reduction > InrBaseWeight
Expected: 1, normal range 0 to 1

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Handle moves slowly without push after brake release patient safety

Handle drifts or moves unintentionally when brake release bar is released; lacks required operator input

Ranked causes

1. Software version prior to 1.03; handle detection range too wide (common)

First check

Verify software version

Test point: System firmware version
Expected: 1.03 or later

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Inaccurate battery indicator on PC startup

Battery indicator displays inaccurate status when turning on the PC

Ranked causes

1. Software version 1.01 display issue (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Inaccurate display of FVR in tube current adjustment

FVR (filament voltage regulation) values not displayed accurately in two-point adjustment mode

Ranked causes

1. Software version 1.01 display bug (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keep NE software version 1.40.0.11 to 1.40.3.0 without update patient safety

Customer chooses not to upgrade software to newer version or apply patch

Ranked causes

1. System operator chooses to retain older NE software version (occasional)

First check

Disable sharpness setting

Test point: NE software console sharpness control
Expected: Sharpness setting disabled

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lost images after NE 1.40 software update

Images may be lost during operation with NE 1.40 software on MobileDaRt Evolution systems

Ranked causes

1. NE 1.40 software issue on CANON NE system (unknown)

First check

Confirm MobileDaRt Evolution with NE 1.40 software is affected

Test point: Serial number verification against affected list
Expected: Serial number matches affected equipment list

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lost images during acquisition

Images are lost or not saved during X-ray acquisition with NE 1.40 software

Ranked causes

1. NE 1.40 software defect (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lost images in CANON NE software patient safety

Images may be lost when using CANON NE software revisions 1.40.0.11 through 1.40.3.0

Ranked causes

1. CANON NE software version 1.40.0.11 to 1.40.3.0 installed (common)

First check

Verify CXDI NE software version

Test point: CXDI NE system
Expected: Check software version number

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

MAIN> prompt does not appear on terminal

Serial port setup incomplete; terminal does not display expected command prompt

Ranked causes

1. Serial port not configured correctly (common)

First check

Verify serial port configuration

Test point: TeraTerm serial port settings
Expected: Configured per Appendix A

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software configuration: CCR Console and GUI display settings

Configure CXDI console menu and GUI settings to enable Entrance Dose display and DICOM output.

Ranked causes

1. Console menu and GUI display settings not configured for dose output (unknown)

First check

Configure CCR Console menu entrance dose DICOM setting

Test point: CCR Setup menu path: 1. Setup > 0. Normal > 5. Transmit Setup
Expected: Entrance Dose in mGy (0040,8302) configured as required

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software configuration: CXDI NE and G-com files

CXDI NE software requires correct version-specific G-com files to ensure Entrance Dose tag 0040,8302 is included in image header when sent to PACS.

Ranked causes

1. CXDI NE software G-com files incorrect or not installed (unknown)

First check

Verify installed G-com file version and type

Test point: System software directories and version numbers
Expected: G-com file version matches CXDI NE version; correct file type (DAP, EntDose, or No Dose) installed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software configuration: CXDI RD installation and DICOM dose output

Installing Canon CXDI RD software (minimum version 7.20) and GCOM (minimum 1.50) and configuring DICOM header tag 0040,8302 to output Entrance Dose value.

Ranked causes

1. CXDI RD and GCOM software not installed or configured (unknown)

First check

Install CXDI Host Software

Test point: System software version check
Expected: CXDI Host Software version 7.20 or higher installed

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software configuration: Konica Aero DR generator model and overlay settings

Konica Aero DR integration requires correct generator model selection and overlay settings to add Entrance Dose in mGy to clinical image headers.

Ranked causes

1. Generator model or overlay settings not configured for Konica Aero DR (unknown)

First check

Verify and set generator model type

Test point: System > Utility > X-ray > Settings > Model dropdown
Expected: Model set to 'B-40/L40(SESD-10)'

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software installation failure or incomplete upgrade

Equipment does not boot or radiographic condition is not displayed after software installation.

Ranked causes

1. Software installation incomplete or corrupted (rare)

First check

Verify equipment boots after installation

Test point: System startup
Expected: Equipment boots and radiographic condition is displayed when arm lock is released

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software upgrade required

Mobile Dart Evolution systems require mandatory software update to version 1.02 to address display and setting registration issues

Ranked causes

1. Outdated software version 1.01 (common)

First check

Set up unit for upgrade

Test point: Rotary switch, Dip Switch 4:2
Expected: Switch in off position, Dip Switch 4:2=ON

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software version F81 or F82 error codes added

New error codes F81 and F82 introduced in software version 1.10 from 1.04

Ranked causes

1. Software upgrade adds new error detection (unknown)

System does not function properly after software installation

Equipment fails to operate correctly and displays F1b error after software upgrade.

Ranked causes

1. Wrong software version installed (occasional)

First check

Verify correct software version matches generator capacity

Test point: System information
Expected: MobileArt Evolution 12.5kW uses type 12; MobileArt Evolution 32kW uses type 32; MobileDaRt Evolution uses type 32

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tube mount assembly bolts loose patient safety

Fixing bolts for tube support shafts on X-ray tube can come loose, potentially affecting equipment stability and safety.

Ranked causes

1. Slightly shorter screws used during assembly (common)

First check

Inspect tube mount assembly bolts for security

Test point: M5 hexagon socket head cap screws on both tube support shafts
Expected: Bolts secure, no visible looseness

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

User settings not retained

Individual user settings based on user password not retained between system power cycles

Ranked causes

1. Software version 1.01 limitation (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`D0273`	GCOM disconnection issue	Communication loss between Canon software components in CXDI NE versions prior to v2.02.0.19	warning
`D0332`	Improper cropping or masking in image processing	Image acquisition or processing with CXDI NE software versions prior to v2.02.0.19	error
`D0347`	GCOM disconnection variant	Communication loss between Canon software components in CXDI NE versions prior to v2.02.0.19	warning
`D13`	False error detected on power-up	Key switch turned on after power plug connected during power-off state	warning
`D13`	Motor diagnostics error	System startup diagnostics	warning
`D7`	False handle position error on key-on	Key switch turned on; handle neutral position tolerance manufacturi issue	warning
`D7`	FSR (Flat Spot Rejection) status error	System startup diagnostics	warning
`D8`	FSR (Flat Spot Rejection) status error	System startup diagnostics	warning
`D8`	False handle position error on key-on	Key switch turned on; handle neutral position tolerance manufacturing issue	warning
`F010151101`	LNK Tool error - COM port mismatch	After logging in, improper USB port used for LNK Module	error
`F12`	Tube voltage waveform failure during radiography	Radiography at 400 mA when FVR exceeds 4-5% of tube current	error
`F1b`	Software version mismatch or installation error	After software installation with incorrect version for generator capacity	error
`F47`	False error during generator charge cycle	Generator capacitor charge operation	warning
`F47`	Charging error	During system charging cycle	warning
`F81`	Error code added in software version 1.10	Unknown	unknown
`F82`	Error code added in software version 1.10	Unknown	unknown
`u1`	First monitored part (typically main battery) replacement period reached	Two year timer expires from initial factory set date or engineer reset date	warning
`u2`	Second monitored part (typically CPU backup battery) replacement period reached	Two year timer expires from initial factory set date or engineer reset date	warning
`u3`	Third monitored part (typically emergency brake release battery) replacement period reached	Two year timer expires from initial factory set date or engineer reset date	warning
`u4`	X-ray tube replacement period reached (30,000 exposures)	X-ray tube exposure counter reaches 30,000 from initial factory set date or engineer reset date	warning
`u5`	Motor replacement period reached (7,500 km)	Motor usage counter reaches 7,500 km from initial factory set date or engineer reset date	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.