Infusion pumps · Sapphire family

Q Core Sapphire: troubleshooting and error codes

The ServiceForge knowledge base holds 177 documented symptoms for the Q Core Sapphire, with 216 ranked causes, 117 diagnostic checks with test points and expected values, and 72 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Bolus button not responding patient safety

Pump does not respond when bolus button or handle is pressed

Ranked causes

1. Treatment does not allow bolus administration (occasional)
2. Bolus handle connected to cradle instead of pump (common)
3. Bolus handle, cable, or connector broken or disconnected (common)
4. Bolus administration not available in current treatment state (occasional)
5. Bolus handle defective (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump is not charging while attached to mini cradle

Pump fails to charge when placed in the mini cradle on the Mounting System

Ranked causes

1. Mounting System power supply is defective (common)
2. AC input cord plugged improperly or defective (common)
3. DC output connector plugged improperly or defective (common)
4. Splitter socket is defective (occasional)

First check

Verify AC power cord connection

Test point: AC input to Mounting System power supply
Expected: Cord properly seated and Power LED ON (blue light)
Tools: Visual inspection

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Accuracy could not be verified

Flow Accuracy test fails to verify delivery accuracy

Ranked causes

1. Set not properly primed (common)
2. Fluid bag is empty (occasional)
3. Kinks in administration set (occasional)

First check

Verify set is properly primed

Test point: Administration set
Expected: All air removed

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration verification test failure analysis

Identifying which of the 3 calibration tests (Occlusion Sensor, Air Detector, Flow Accuracy) failed and taking corrective action

Ranked causes

1. Occlusion Sensor test failed (unknown)
2. Air Detector test failed (unknown)
3. Flow Accuracy test failed (unknown)

First check

Review failed test results display

Test point: Results screen Figure 4.29
Expected: Failed test arrow and number displayed outside scale on relevant side

Failed to connect to server

Application cannot connect to Q Core server even with correct username and password entered

Ranked causes

1. PC not connected to internet (common)
2. Firewall blocking communication to server (common)
3. Server connectivity issue or configuration error (occasional)

First check

Verify PC internet connectivity

Test point: Network connection
Expected: Active internet connection to external servers

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flow Accuracy test completes too quickly patient safety

Flow Accuracy test finishes before expected completion time; error message appears

Ranked causes

1. Flow Accuracy Container not in upright position (common)
2. Hydrophobic filter wet or saturated (common)
3. Flow Accuracy Container not full (common)

First check

Verify container position

Test point: Flow Accuracy Container orientation
Expected: Container upright with hanger in use

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flow Accuracy test not completed within expected time patient safety

Flow Accuracy test fails to complete within expected timeframe; error message appears

Ranked causes

1. Administration set not connected to Flow Accuracy Container (common)
2. Loose connections (common)
3. Leaks in container or cap (common)

First check

Verify administration set connection

Test point: Administration set to Flow Accuracy Container
Expected: Administration set securely connected to container

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump disconnected during configuration file loading patient safety

Pump loses communication or power during loading of configuration file; pump will not be operable until loading completes

Ranked causes

1. Communication cable disconnected during loading process (common)
2. Pump disconnected from power supply during loading (common)
3. Communication interrupted for other reason during loading (occasional)

First check

Verify communication cable connections during loading

Test point: Pump connector and computer RS-232 port
Expected: Cable firmly seated, connection maintained during entire loading

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump does not detect rising pressure between marks patient safety

Occlusion Sensor test fails; pump cannot detect pressure rise between test marks

Ranked causes

1. Administration set damaged (common)
2. Extension Set not connected correctly (common)
3. Air not inserted into system (common)

First check

Inspect administration set for damage

Test point: Administration set
Expected: Set is undamaged with no cracks, leaks or kinks

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen has no backlight

Display screen is dark and cannot be read

Ranked causes

1. Lock screen or patient lockout active (common)
2. Backlight disabled in running state (common)
3. Backlight hardware failure or battery issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ACT test failed patient safety

Certification test does not pass; test failure indicated

Ranked causes

1. Incorrect test technique used (common)
2. Faulty test equipment (occasional)

First check

Review test procedure and technique

Test point: ACT test steps
Expected: Technician follows all procedure steps correctly

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air not detected by Air Detector

Air Detector fails to detect air introduced into the administration set during test

Ranked causes

1. Air not properly inserted into set (common)
2. Cassette chamber or light sensor dirty (occasional)

First check

Verify air has been properly inserted into set

Test point: Administration set
Expected: Air present

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air not detected within 30 seconds during Air Detector test

Air Detector test fails with error; air not detected within expected timeframe

Ranked causes

1. Air not inserted into administration set (common)
2. Air detector sensor malfunction (occasional)

First check

Verify air insertion in administration set

Test point: Administration set air chamber
Expected: Air bubble visible and detectable in administration set

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bolus button does not appear in toolbar during continuous infusion patient safety

Bolus control button absent from toolbar when running continuous infusion

Ranked causes

1. Allow Bolus feature not enabled (common)
2. Drug profile not configured to support bolus (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Connection with pump lost

Communication cable disconnected or faulty; no samples received from pump in 4 seconds

Ranked causes

1. Communication cable not properly connected (common)
2. Communication cable is faulty (occasional)

First check

Verify communication cable connections

Test point: Pump connector and PC connector
Expected: Cable firmly seated in both connectors

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Continuous air in line alarms without visible bubbles patient safety

Air in line alarm triggers repeatedly despite no visible air bubbles in tubing

Ranked causes

1. Cassette not fitted properly or small bubbles trapped in silicone tube (common)
2. Pump internal damage affecting air detection (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detected air exceeded expected amount

Occlusion sensor test detects more air than anticipated

Ranked causes

1. Set not properly primed (common)
2. Stuck bubbles inside cassette tube (occasional)

First check

Verify set is properly primed

Test point: Administration set
Expected: All air removed, properly primed

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Occlusion alarms triggered without actual occlusion patient safety

Occlusion alarm activates when no blockage exists in delivery system

Ranked causes

1. Cassette not fitted properly in position (common)
2. Defective administration set or tubing (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Occlusion sensor cannot detect expected pressure increase

Occlusion sensor fails to detect the expected rise in pressure during test

Ranked causes

1. Administration set is damaged (occasional)
2. Administration set was not clamped (common)

First check

Verify administration set is clamped

Test point: Administration set clamp
Expected: Set properly clamped

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump disconnected during configuration file creation patient safety

Pump lost communication or power during configuration file creation process

Ranked causes

1. Communication cable disconnected from pump during creation (common)
2. Pump disconnected from power supply during creation (common)

First check

Verify communication cable properly connected

Test point: Pump connector and PC RS-232 port
Expected: Cable firmly seated and maintained connection

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump is not charging

Battery fails to charge when connected to charger

Ranked causes

1. Charger disconnected from mini cradle or main power supply (common)
2. Charger malfunction or not functioning (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump Mechanism Error (PME) patient safety

Family of alarms related to problems with the pump mechanism; may indicate pump setup issue or low battery.

Ranked causes

1. Pump mechanism failure (occasional)
2. Pump setup issue or low battery voltage (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recurring air in line alarms patient safety

Air in line alarm repeats despite corrective actions

Ranked causes

1. Treatment near end or air detection settings too sensitive (common)
2. Air detection sensitivity requires adjustment (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen saver does not appear

Screen saver feature not activating on display

Ranked causes

1. Screen Saver option not enabled (common)
2. Pump in state that prevents screen saver activation (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Test failure due to water residue or occluded clamp

Certification test fails; water contains visible residues or clamp area is occluded

Ranked causes

1. Visible residues in test water (occasional)
2. Clamp area occluded (occasional)

First check

Inspect water in administration set for residues

Test point: Test water in tubing
Expected: Clear with no visible residues

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Treatment cannot be started patient safety

Pump rejects treatment initiation or will not deliver infusion

Ranked causes

1. Incorrect treatment parameters (common)
2. Pump in low lock level or locked state (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

.NET Framework 4.0 installation required for Pump Loader

Computer prompts requiring .NET Framework 4.0 full installation during Pump Loader installation

Ranked causes

1. .NET Framework 4.0 not installed (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

30 min to battery depletion

User has approximately 30 minutes of pump operation at current rate before battery depletes and pump shuts off.

Ranked causes

1. Normal operation - low battery warning (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Accumulated Air in line

Accumulated bubble volume has reached user-defined limit within 15 minutes (counts only bubbles meeting minimum size threshold).

Ranked causes

1. Normal operation - accumulated air threshold reached (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Accumulated air in line over limit patient safety

Alarm displayed indicating excessive air has accumulated in the administration line during infusion

Ranked causes

1. Air in administration line (common)

First check

Observe Air in Line alarm on display

Test point: Pump touchscreen
Expected: Alarm Title: Air in Line with message about accumulated air

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ACT installation error: .NET Framework 4.0 not found

Installation fails with message requiring .NET Framework 4.0 full installation

Ranked causes

1. .NET Framework 4.0 not installed (common)

First check

Cancel current installation

Test point: .NET Framework installation dialog
Expected: Installation cancelled and dialog closed

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ACT installation error: unsupported operating system

Installation fails with message indicating unsupported Windows version

Ranked causes

1. Operating system not supported (common)

First check

Verify operating system version

Test point: Computer system properties
Expected: Windows XP, Windows 7 or newer

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ACT software stops during test

Certification test software unexpectedly stops or crashes during execution

Ranked causes

1. Software crash or unexpected termination (occasional)

First check

Restart ACT software

Test point: ACT software application
Expected: Software launches without errors

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ACT unexpected termination recovery

Restoring pump settings after ACT terminates unexpectedly, with parameters potentially changed

Ranked causes

1. ACT terminated unexpectedly (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Administration cassette door cannot close after insertion

Cassette housing door fails to snap shut after cassette placement

Ranked causes

1. Cassette not properly seated in housing (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Administration cassette door cannot close without cassette

Door fails to snap closed when cassette is not inserted

Ranked causes

1. Door latch or hinge hardware failure (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air detector Faulty caution

Air detector unable to make correct readings.

Ranked causes

1. Air detector malfunction (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air in Line

Air bubble equal to or larger than user-defined threshold detected by light sensor.

Ranked causes

1. Normal operation - air detection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LED is blinking

Alarm indicator LED flashing

Ranked causes

1. Alarm event occurred (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LED is on

Alarm indicator LED illuminated solid

Ranked causes

1. Alarm event occurred (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

AS not loaded/misplaced

Administration Cassette not loaded successfully or not loaded at all.

Ranked causes

1. Administration Cassette loading issue (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Depleted caution

Battery voltage has dropped below 6.8V; insufficient power to operate pump.

Ranked causes

1. Battery voltage below 6.8V (unknown)

First check

Measure battery voltage

Test point: Battery terminal
Expected: Above 6.8V, >

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Depleted alarm patient safety

Level 1 alarm occurs; infusion stops immediately, pump shuts down within 3 minutes; auditory alarm sounds; soft keys available: Mute, Shutdown

Ranked causes

1. Battery depleted or disconnected from AC power (common)

First check

Verify AC power connection

Test point: Power inlet
Expected: Pump connected to AC supply and powered on

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Depleted alarm occurs patient safety

Pump will automatically shut down in 3 minutes. Infusion stops immediately if running. Soft keys available: Mute and Shutdown.

Ranked causes

1. Battery depleted (common)

First check

Verify AC power connection

Test point: AC power inlet
Expected: Pump connected to AC supply

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery icon shows red line when not on power supply

Battery icon displays one red line after upgrade despite battery not being empty, when pump not connected to power supply

Ranked causes

1. Pump firmware initialization not complete (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Issue error message patient safety

System displays Battery Issue error message

Ranked causes

1. Battery fault or low charge (unknown)

First check

Contact Q Core Service department

Test point: Service support
Expected: Support team provides guidance

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery life expires 2 days caution

Battery will reach end of 2-year lifespan in 2 days.

Ranked causes

1. Battery lifespan approaching expiration (2 days remaining) (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Temperature out of range caution

Battery temperature has reached or exceeded 60°C critical threshold.

Ranked causes

1. Battery overheating (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Black screen on pump after software update completion

Pump screen remains black and does not display content after update process completes

Ranked causes

1. Software LCM update error or communication loss (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable connected and COM port selected but pump not appearing

Pump does not appear in SCM pump list even though cable is connected and COM port is selected

Ranked causes

1. Delay in pump detection or appearance in list (occasional)

First check

Wait for pump detection in SCM list

Test point: Pump list in SCM application
Expected: Pump serial number appears in the available pumps list

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration Due 2 days

Working time or calendar time has ended and calibration is due in 2 days.

Ranked causes

1. Calibration due in 2 days (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration Due 2 weeks

Working time or calendar time has ended and calibration is due in 2 weeks.

Ranked causes

1. Calibration due in 2 weeks (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration Due now

Working time or calendar time has ended; calibration may be needed.

Ranked causes

1. Calibration interval expired (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Screen

Screen values and options do not match user input or selection

Ranked causes

1. Screen calibration required (common)

First check

Access Tech. options screen

Test point: Tech. options menu
Expected: Screen calibration option visible

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot connect to COM port during station setup

COM port connection fails when configuring stations in Sapphire Configuration Manager

Ranked causes

1. COM port configured for different station or in use by another application (common)

First check

Verify COM port is not in use

Test point: COM port status
Expected: Selected COM port available and not assigned to another station or application

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot Start Pump error message during Air Detector test

Air Detector test displays 'Cannot Start Pump' error message

Ranked causes

1. Test software error or improper initialization (occasional)

First check

Close and reopen test software

Test point: ACT software
Expected: Software closes cleanly and reopens without errors

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot stop treatment when pressing Stop button patient safety

Pump continues infusion despite activating stop control

Ranked causes

1. Stop button malfunction or software issue (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cassette misplaced or not loaded patient safety

Administration cassette is not properly installed or positioned in the pump

Ranked causes

1. Cassette not inserted or not seated correctly (common)

First check

Verify cassette insertion and flange position

Test point: Safety door and cassette flanges
Expected: Both cassette flanges fully seated inside safety door

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Certificate printing failed; no certificate image background

Certificate printing process fails; certificate information prints without background image

Ranked causes

1. Printer or print driver issue (common)

First check

Attempt certificate download from service portal

Test point: https://service.qcore.com/ Device Maintenance tab
Expected: Certificate downloads successfully

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Certificate printing process failed

Certificate fails to print with background image, information only prints without certificate background

Ranked causes

1. Printer driver or system issue (rare)

First check

Attempt to download certificate from service portal

Test point: https://service.qcore.com/
Expected: Certificate successfully downloaded

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Certification due date discrepancy between certification and pump menu
Certification software version out of date
Charge error
Charging LED is blinking
Charging LED is on
Check for Occlusion
Check for occlusion in line
Computer sleep mode interrupts software update
Configuration file creation failed retry
Configuration file loading failed
Configuration file loading pump software version mismatch
Connection lost with pump during certification
Corrupt configuration file
Could not log in with username and password
Critical alarm triggered during certification process
Display resolution incompatible on Windows 10
Display resolution incompatible on Windows 7 or 8
Door opened
Dose calculation option missing after revision upgrade
Downstream occlusion detected
Downstream/Upstream Occlusion
Drug Library compatibility during software update
End of Battery Life
Error Code 7 appears briefly during software update
Error message prompted on screen during upgrade
Excessive environmental light
External Communication Error
External Watchdog
Failed to connect to Q Core server with username and password
Failed to create configuration
FasTest PM installation: .NET Framework 4.0 required
FasTest PM software stops during test
File name contains unsupported characters
File name required error
Fingers not cycling on startup after upgrade
Flow error detected
Graphic information missing from pump screen during certification
Hard keys not responding
Inconsistent flow
Incorrect pressure value reading
Installation failed before software update starts
Installation Failed prompt appears
Internal Communication Error
Internal Error alarm
Internal Error alarm occurs
Invalid Kit Number error during certification
Low voltage for current rate
MedNet icon is gray
No audible sound for alarms
No audible sound when pressing keys or touch screen
No communication between pump and computer
No pump attached to station error when double-clicking station
No User Logged In error when starting certification
Non-Authorized Battery
Occlusion alarm appears during Air Detector & Flow test
Occlusion alarm triggered immediately after infusion or bolus start
Occlusion in administration line
Occlusion Sensor test performed incorrectly
On/Off hard key not responding
Password validation error during login
Please Wait screen during pump update with computer failure display
Possible Occlusion
Potential air in line detected
Preliminary Inspections verification
PreSet Programs option does not appear on Start screen
Prime button disabled on Start Up screen after upload
Process logs saved locally, uploading to server later
Programming cannot be completed
Pump automatically locked when infusion starts
Pump cannot be turned off
Pump cannot be turned on
Pump does not appear after cable connection and COM port selection
Pump has new Drug Library pending upload
Pump Loader crashes during upgrade
Pump Loader fails to connect to Q Core server
Pump screen does not turn on after upgrade
Pump shuts down immediately after disconnecting from external power
Pump software not compatible with SCM
Pump software version obsolete for certification
Pump stopped unexpectedly
Pump stopped without pressure buildup during Flow Accuracy test
Pump unattended
Recurring occlusion alarms
Run LED is blinking
Sapphire Configuration Manager version out of date
SCM automatically shut down after pump disconnection during loading
Screen header appears in red during upgrade
Serial number not displayed in View System menu after upgrade
Service Q Core Logger Server failed to start
Service Q Core Logger Server fails to start during certification software installation
Set Delay option does not appear on Start screen
Software execution failure message appears
Software execution failure message on pump
Software update fails with Please Wait screen
Software version incompatible with device hardware
Software version upgrade required
Station appears inactive despite proper configuration
Stop button not responding
System Error
System Temperature out of range
Test not completed within 30 seconds after pressing Mark 1
Testing: Hard keys
Touch screen not responding
Treatment complete
Treatment near end
Unauthorized Pump message appears
Unknown Occlusion
Unknown User error after login attempt
Unsupported operating system for Pump Loader
Username or password is incorrect
Username validation error during login
Version error Code 7 after configuration file loading
Version error Code 7 on pump screen
View current software version
Watchdog Timer Reset
Wi-Fi disconnected and firmware update required in software 14.50.0
WiFi icon is gray

117 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`30 min to battery depletion`	Approximately 30 minutes of pump operation remaining at current rate before battery depletes.	Battery voltage drops to 30-minute reserve level	info
`Accumulated Air in line`	Accumulated bubble volume reached user-defined limit within 15 minutes.	Accumulated air volume ≥user limit in 15 min	info
`Air detector Faulty`	Air detector unable to make correct readings	Air detector sensor failure	warning
`Air in Line`	Accumulated air in line has exceeded the allowable limit	Pump detects air volume in administration line exceeding preset threshold during infusion	warning
`Air in Line`	Air bubble detected by light sensor equal to or larger than user-defined threshold	Detected air bubble equal to or exceeding user threshold	info
`Annual certification date is overdue`	Scheduled maintenance certification has expired	Annual certification date passed	warning
`Annual certification due in 2 days`	Scheduled maintenance certification expires in 2 days	Annual certification date approaching	warning
`Annual certification due in 2 weeks`	Scheduled maintenance certification expires in 2 weeks	Annual certification date approaching	info
`AS not loaded/misplaced`	Administration Cassette not loaded successfully or not loaded at all.	Cassette detection failure	info
`Battery Charging Error`	Error detected during battery charging process	Charging circuit fault or power supply failure	error
`Battery Depleted`	Battery voltage below 6.8V and can no longer supply sufficient power	Battery voltage drops below 6.8V	error
`Battery Depleted`	Pump battery has been depleted below operational threshold	Battery charge level falls to critical level during operation	warning
`Battery Depleted`	Battery power is exhausted or pump is disconnected from AC supply	Battery charge depleted below operational threshold or AC power disconnected	critical
`Battery Issue`	Battery fault or low charge condition detected	Battery failure or critical low charge	warning
`Battery life expires 2 days`	Battery will reach 2-year life limit in 2 days	Battery age approaches 2-year maximum	warning
`Battery life will expire in 2 days`	Battery end-of-life approaching	Battery age or charge cycles exceed service life	warning
`Battery Reminder`	End of battery life	Battery reaches end of service life	warning
`Battery Temperature out of range`	Battery reached or exceeded critical temperature of 60°C	Battery temperature reaches or exceeds 60°C	warning
`Calibration Due 2 days`	Working time or calendar time for calibration has ended; due in 2 days.	Calibration interval expiring in 2 days	warning
`Calibration Due 2 weeks`	Working time or calendar time for calibration has ended; due in 2 weeks.	Calibration interval expiring in 2 weeks	warning
`Calibration Due now`	Working time or calendar time for calibration has ended.	Calibration interval expired	warning
`Cassette Misplaced`	Administration cassette is not loaded or not properly positioned	Pump detects missing cassette or improper seating during initialization or operation	error
`Charge error`	Pump taking longer than usual to charge; triggered after 7 hours of charge time.	Charge time exceeds 7 hours	warning
`Check for Occlusion`	Possible occlusion detected in the administration line	Pump detects pressure or flow anomaly indicating potential line occlusion	warning
`Check for Occlusion`	Occlusion detected at beginning of treatment while pump determines reference.	Occlusion detected during reference determination	info
`Door open`	Safety door is not closed properly	Administration cassette door not fully secured	warning
`Door opened`	Administration set door is open or not fully closed	Door position switch indicates open or partially open state	info
`Downstream Occlusion`	Occlusion detected in the portion of the line downstream from the cassette	Pump detects excessive backpressure or flow resistance beyond the cassette during infusion	error
`Downstream/Upstream Occlusion`	Occlusion detected either from pump to patient (downstream) or reservoir to pump (upstream)	Infusion line or reservoir line blockage detected	info
`End of Battery Life`	Battery exceeded usage life of 2 years or 500 charge cycles	Battery in use for more than 2 years or reached 500 charge cycles	warning
`Excessive environmental light`	Excessive environmental light detected in addition to air in line conditions	High ambient light levels affecting sensor readings	info
`External Communication Error`	CPU lost communication with LCD module, or LCD module lost communication with CPU.	CPU-LCD communication failure	error
`External Watchdog`	External watchdog lost communication with internal watchdog CPU.	Watchdog communication failure	critical
`Flow Error`	Pump detected an error in medication flow rate or delivery	Pump cannot achieve or maintain expected flow rate during infusion	error
`Flow Error`	Flow measurement or delivery error	Unable to deliver fluid at programmed rate	error
`Inconsistent flow`	Pump not running at stable flow rate	Flow rate instability detected during infusion	error
`Incorrect pressure value reading`	Pump unable to obtain correct pressure reading.	Pressure sensor failure	error
`Incorrect pressure value reading`	Pressure sensor providing incorrect readings	Pressure sensor malfunction or fault	error
`Infusion complete`	Programmed infusion volume has been delivered	Infusion reaches programmed total volume	info
`Infusion near end`	Infusion approaching programmed completion volume	Remaining volume drops to near-completion threshold	info
`Insufficient Battery`	Battery voltage insufficient for current infusion rate	Low battery voltage during operation	error
`Internal Communication Error`	Pump lost communication with battery	Loss of communication between pump CPU and battery	warning
`Internal Error`	Unspecified internal hardware or software malfunction detected	Internal diagnostic check detected anomaly during operation or startup	critical
`Key stuck`	Physical button or keypad detected in pressed state	Key contact closure not released	critical
`Low Battery`	30 minutes remaining before battery depletion	Battery charge drops to critical level	warning
`Low voltage for current rate`	Pump cannot reach current infusion rate; PWM at 140 with insufficient battery voltage.	Requested rate exceeds PWM 140 limit at current battery voltage	warning
`Mechanism Error`	A pump fault has occurred	Pump mechanism failure	critical
`Non-Authorized Battery`	Battery not authorized by Q Core for use with pump	Non-authorized battery installed	error
`Occlusion`	Occlusion detected in the administration line	Pump detects excessive pressure or reduced flow indicating line obstruction	error
`PME`	Pump Mechanism Error - family of alarms related to pump mechanism problems	Mechanism failure detected during operation	error
`Possible Downstream Occlusion`	Infusion line may be blocked downstream of pump	Back-pressure detected during infusion	warning
`Possible Occlusion`	Infusion started with clamps closed	Infusion started while clamps are in closed position	info
`Potential Air in Line`	Pump has detected possible air in the administration line	Sensor detects potential air presence or environmental light interference during infusion	warning
`Pump Fault`	A pump fault has occurred	Pump malfunction	critical
`Pump inactive`	Pump has not been operating for specified duration	No infusion activity for specified minutes	info
`Pump Stopped`	Infusion pump has halted operation	Pump stop command or automatic halt due to error condition	warning
`Pump unattended`	Pump has been idle for user-set amount of time	Pump idle duration exceeds user-configured threshold	info
`Software execution failure! Please re-install software`	Pump firmware update encountered interference and did not complete successfully	During or immediately after software upload to pump	error
`System Error`	Group of system errors; may not be written to Event Log depending on cause.	System malfunction	critical
`System Temperature out of range`	System temperature reached or exceeded 70°C critical threshold.	System temperature ≥70°C	critical
`System temperature out of range`	Internal pump temperature is outside operating limits	Temperature sensor reading exceeds safe operating range	error
`System Temperature out of range`	System reached critical temperature of 70°C	System temperature reaches or exceeds 70°C	critical
`The battery could not be fully charged`	Battery charging failed or incomplete	Charging circuit or battery fault detected	error
`Treatment complete`	Total volume to be infused (VTBI) has been fully delivered.	Infused volume equals VTBI	info
`Treatment near end`	Less than xx minutes remaining before end of treatment.	Time remaining until VTBI <xx minutes	info
`Unauthorized Pump`	Pump is running unsupported software version	Software revision is not 15	error
`Unknown Occlusion`	Occlusion detected but pump unable to determine if upstream or downstream.	Occlusion with indeterminate location	info
`Upstream Occlusion`	Infusion line is blocked upstream of the pump	Obstruction in administration line or connections	warning
`Version error Code: 7`	Pump software version mismatch or incompatibility during configuration file loading	Configuration file loading fails due to software version mismatch	error
`Watchdog Timer Reset`	External watchdog lost communication with pump main processing unit; internal watchdog commands reset	Loss of communication between external watchdog and main processing unit	critical
`WiFi disconnected`	Wireless network connection lost	WiFi signal lost or connection dropped	warning
`WiFi disconnected - contact technician`	Wireless network connection lost with unresolved error	WiFi connection failed and cannot auto-recover	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.