Vital signs viewers · SureSigns family

Philips SureSigns VSV: troubleshooting and error codes

The ServiceForge knowledge base holds 48 documented symptoms for the Philips SureSigns VSV, with 112 ranked causes, 95 diagnostic checks with test points and expected values, and 17 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Bedside monitor does not appear at VSV

Bedside monitor not visible or not appearing in VSV display

Ranked causes

1. Bedside monitor disconnected from network (common)
2. VSV disconnected from network (common)
3. Monitor not scanned or joined by VSV (occasional)
4. Monitor not placed in VSV layout (occasional)
5. LAN board broken or not connected (occasional)
6. Router broken (occasional)
7. Main board malfunction (occasional)

First check

Bedside monitor network cable

Expected: Firmly connected

1 more check with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot turn on VSV with AC power

VSV does not power on using AC adapter but powers on with battery

Ranked causes

1. AC power cord unplugged or broken (common)
2. Fuse is blown (common)
3. Power supply cable malfunction (occasional)
4. Power supply malfunction (occasional)
5. AC power connector malfunction (occasional)
6. VSV keypad worn (rare)
7. Main board malfunction (occasional)

First check

AC power cord connection

Expected: Firmly plugged into outlet

2 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power on but VSV screen is blank

Power indicator on but display screen shows nothing

Ranked causes

1. VSV in Deep Sleep mode (common)
2. Speaker/fan cables disconnected (common)
3. Backlight LCD disconnected (common)
4. Backlight inverter failed (occasional)
5. LCD failure (occasional)
6. Main board malfunction (occasional)

First check

Deep Sleep mode status

Expected: Not in Deep Sleep

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard does not work

Keyboard not responding to key presses or input

Ranked causes

1. Keyboard disconnected from USB hub (common)
2. Keyboard keys jammed or dirty (common)
3. Keyboard broken (occasional)
4. LAN board broken or not connected (occasional)
5. Main board malfunction (occasional)

First check

USB keyboard connection

Test point: USB hub port
Expected: Firmly connected

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mouse does not work

Mouse not responding or not tracking properly

Ranked causes

1. Mouse disconnected from USB (common)
2. Mouse optical sensor blocked (common)
3. Mouse broken (occasional)
4. LAN board broken or not connected (occasional)
5. Main board malfunction (occasional)

First check

USB mouse connection

Test point: USB hub port
Expected: Firmly connected

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB hub does not work

USB hub not providing power or connectivity to USB devices

Ranked causes

1. USB hub disconnected from VSV (common)
2. USB hub ports blocked by dust (common)
3. USB hub broken (occasional)
4. LAN board broken or not connected (occasional)
5. Main board malfunction (occasional)

First check

USB hub connection to VSV

Test point: VSV USB port
Expected: Firmly connected

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot turn on VSV with battery power

VSV powers on with AC power but not with battery power

Ranked causes

1. Battery discharged (common)
2. Battery or connector loose (common)
3. Battery not connected to main board (occasional)
4. Main board malfunction (occasional)

First check

Battery charge level

Test point: Battery
Expected: Charged

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

External display does not work

External SVGA display not showing information from VSV or not powered on

Ranked causes

1. External display not turned on (common)
2. VGA cable disconnected from VSV (common)
3. External display not connected to AC power (common)
4. External display broken (occasional)

First check

External display power switch

Expected: Display powered on

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder does not print

Recorder does not produce any printed output

Ranked causes

1. No paper or recorder door open (common)
2. System does not recognize recorder (common)
3. Recorder module malfunction (occasional)
4. Main board malfunction (occasional)

First check

Paper supply level

Expected: Paper installed

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder paper jamming

Recorder paper fails to advance or jams during operation

Ranked causes

1. Paper not installed correctly (common)
2. Environmental conditions (temp/humidity) (occasional)
3. Improper recorder paper used (occasional)
4. Mechanical problem in recorder (occasional)

First check

Paper installation

Expected: Paper correctly installed and threaded

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV does not export data to external server

Data export to external server/source fails or is not working

Ranked causes

1. Data Export disabled (common)
2. Server IP or Port incorrect (common)
3. LAN board broken or not connected (occasional)
4. Main board malfunction (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audible alarms do not sound caution

System does not produce audible alarm sound

Ranked causes

1. Bad connection to speaker (common)
2. Defective speaker (common)
3. Main board malfunction (occasional)

First check

Speaker connection

Test point: Main PCB speaker connector
Expected: Firmly connected

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery damaged, leaking, or improperly functioning patient safety

Battery shows visible damage, leakage, low charge, or error codes preventing normal operation

Ranked causes

1. Battery cell damage or internal short circuit (occasional)
2. Battery not fully charged or low battery voltage during use (common)
3. Service error code indicates battery communication or health failure (occasional)

First check

Inspect battery for visible damage or leakage

Test point: Battery exterior surface
Expected: No cracks, leaks, or swelling

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Random distorted graphics with white background

Display shows garbled or distorted graphics with white background

Ranked causes

1. LCD signal cable not attached correctly (common)
2. LCD has failed (occasional)
3. Main board malfunction (occasional)

First check

LCD signal cable connection

Test point: LCD signal cable connector
Expected: Firmly seated

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software upgrade interrupted by user action caution

Upgrade fails if user unplugs VSV, removes USB drive, or presses keys during upgrade process.

Ranked causes

1. VSV unplugged during upgrade (occasional)
2. USB flash drive removed during upgrade (occasional)
3. Keys pressed during upgrade (occasional)

First check

Monitor upgrade progress without interruption

Test point: Upgrade in Progress indicator and status messages
Expected: Indicator increments; messages 'Checking Memory CRC' and 'Upgrade Successful' appear

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV cannot turn on with AC or battery power

VSV completely unresponsive to power on attempts via AC or battery

Ranked causes

1. AC fuse failure (common)
2. No voltage on main PCB (common)
3. LCD/cables/battery/power supply malfunction (occasional)

First check

AC power connection

Expected: Firmly connected

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV does not receive power

Power indicator is off, no display, unit unresponsive

Ranked causes

1. Power turned off (common)
2. Battery inadequately charged (common)
3. AC power cord not connected or plugged in (common)

First check

Verify power switch is ON

Test point: VSV power switch
Expected: Power switch in ON position

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV unresponsive to navigation or buttons

Navigation wheel or front panel buttons do not respond to user input

Ranked causes

1. Navigation wheel disconnected (common)
2. Keypad or navigation wheel broken (common)
3. Main board malfunction (occasional)

First check

Navigation wheel connector seating

Test point: Navigation wheel connectors on main board
Expected: Fully seated

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External display has static or noise

External display shows interference static or noise in image

Ranked causes

1. Electromagnetic interference on display (common)
2. External display broken (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External display not showing VSV information

External display monitor not receiving video output or displaying different content than VSV screen

Ranked causes

1. External display not powered on or video cable disconnected (common)
2. Video output port defective or display incompatible (occasional)

First check

Verify external display is powered on

Test point: External display power indicator
Expected: Display powered and receiving video input

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Router LEDs do not light

Router 'System' and/or port LEDs not illuminated

Ranked causes

1. Router not connected to AC power (common)
2. Router broken (occasional)

First check

Router AC power connection

Expected: Plugged into outlet and powered on

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Router power and network connectivity not normal

Router System light not illuminated or port LEDs do not light for connected VSV or bed network connections

Ranked causes

1. Router power off or not receiving power (common)
2. Network cable disconnected from router port (common)

First check

Verify router System light is illuminated

Test point: Router System light LED
Expected: System light on (green or as specified)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB hub, keyboard, or mouse not operating normally

Mouse movement does not move cursor; scroll wheel does not work; keyboard arrow keys do not navigate; System icon click does not open menu

Ranked causes

1. USB peripheral not powered or not properly connected (common)
2. USB hub or peripheral hardware failure (occasional)

First check

Verify VSV system is powered on

Test point: VSV power indicator
Expected: VSV powered on and displaying normal screen

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV cannot find valid software image on USB drive

Upgrade Software menu fails to detect software image; screen returns to System Admin Menu.

Ranked causes

1. Invalid or corrupted software image on USB drive (occasional)
2. Upgrade software accessed through USB hub instead of rear port (occasional)

First check

Verify software image validity

Test point: USB flash drive contents
Expected: Valid software upgrade file present on drive

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bedside monitors display static or noise

One or more bedside monitors show distorted waveforms with static/noise

Ranked causes

1. Electromagnetic interference on bedside monitors (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Clear patient data and user settings

Reset system to clear all memory, patient data, patient list entries, viewing pane layout, and monitor connections; resets all user settings to factory defaults

Ranked causes

1. User requests system reset to factory defaults (unknown)

First check

Access Maintenance functions in System Diagnostics menu

Test point: System Diagnostics menu
Expected: Maintenance functions accessible

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display test patterns not showing correctly

Display test sequence does not draw expected patterns or patterns do not display for correct duration on main screen or external display

Ranked causes

1. Display hardware malfunction or connection issue (unknown)

First check

Access System Diagnostics Menu

Test point: Main screen menu
Expected: System Diagnostics Menu displays

8 more checks with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Downgrade clears all patient data and resets settings patient safety

Performing a software downgrade erases all persisted memory including patient list, settings, and logs.

Ranked causes

1. Software downgrade operation initiated (common)

First check

Confirm software version on USB drive is lower than current VSV version

Test point: Upgrade Software menu showing Current Version and New Version
Expected: New Version number is lower than Current Version

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

External display dark, dim, or distorted

External display has power but image is dark, characters dim, or distorted

Ranked causes

1. Display controls set improperly (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

External display does not shut off

External display power button does not turn off the display

Ranked causes

1. Power button not held long enough (common)

First check

Power button press duration

Expected: Held for 5+ seconds

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fuse value incorrect after replacement high voltage

Power connector fuse installed is wrong value or rating after fuse replacement procedure

Ranked causes

1. Incorrect fuse type installed during replacement (common)

First check

Verify power connector fuse value

Test point: Fuse in power connector
Expected: Correct fuse value as per equipment manual specification

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Labeling or markings not legible patient safety

Equipment markings, labels, or safety labels worn, faded, illegible, or missing

Ranked causes

1. Wear, fading, or damage to labels and markings (occasional)

First check

Inspect all equipment labels and markings

Test point: Equipment exterior, connectors, control panels
Expected: All labels legible; markings clear and complete

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Main screen fixed key not responding

Button press does not illuminate button icon in test window with grey border for five seconds

Ranked causes

1. Main screen fixed key malfunction (unknown)

First check

Press main screen fixed key during Button Test

Test point: main screen button icon in test window
Expected: button icon lights with grey border for five seconds

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network monitoring suspended during maintenance access patient safety

Bedside monitor alarms are not reported at the VSV when System Diagnostics menu is open

Ranked causes

1. System Diagnostics menu opened (common)

First check

Verify network monitoring status

Test point: System Diagnostics menu display
Expected: Network Monitoring Suspended message visible when menu is open

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Nurse call relay not operating correctly

Nurse call output relay tip and ring contacts do not switch as expected during alarm

Ranked causes

1. Relay electrical malfunction or contact failure (unknown)

First check

Connect patient simulator to bedside monitor linked to VSV

Test point: Patient simulator and bedside monitor interface
Expected: Monitor connected to VSV via network

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reset error log counter

Reset the counter tracking the number of errors in the error log.

Ranked causes

1. Error log maintenance (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reset LCD hour counter

Reset the counter tracking the number of hours the LCD display has been on.

Ranked causes

1. LCD replacement maintenance (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reset serial number

Main PCB replacement requires re-entering VSV serial number from label on back panel; causes unit reboot

Ranked causes

1. Main PCB replaced (common)

First check

Locate serial number label on back of VSV

Test point: Back panel label marked SN
Expected: Serial number visible on label

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Rotary wheel not responding

Wheel rotation does not draw red dots in test window in direction turned

Ranked causes

1. Rotary wheel malfunction (unknown)

First check

Turn rotary wheel clockwise or counterclockwise during Button Test

Test point: wheel icon in test window
Expected: wheel icon draws red dots in the direction that you turn the wheel

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software upgrade fails or VSV cannot boot after power loss

If AC power is interrupted during software upgrade, the VSV cannot boot and becomes inoperable.

Ranked causes

1. Power loss during software upgrade process (occasional)

First check

Verify whether power was lost during upgrade progress

Test point: VSV display and boot status
Expected: VSV boots normally or displays upgrade in progress indicator

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System diagnostics needed for unknown issue

Troubleshooting table or error code table did not identify the problem; run system diagnostic software

Ranked causes

1. Unknown issue requires system diagnostic testing (unknown)

First check

Run Display Test to verify LCD functionality

Test point: System Diagnostics menu
Expected: Display test executes and shows result

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not function after internal parts replacement

VSV fails to operate or shows errors following internal component replacement

Ranked causes

1. Incorrect reassembly after parts replacement (common)

First check

Power-on test after internal parts replacement

Test point: VSV startup
Expected: Unit powers on, display shows normal boot sequence

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Visual system damage or obstruction caution

Obvious signs of physical damage such as cracks, cuts, or breakage; obstructed mechanical parts

Ranked causes

1. Physical impact or mishandling (unknown)

First check

Inspect system exterior for physical damage

Test point: External casing and enclosure
Expected: No cracks, cuts, breakage, or obstructions visible

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV display is incorrect or absent

Display blank, garbled, or not functioning while power is present

Ranked causes

1. Display malfunction or connection issue (unknown)

First check

Verify power and display operation

Test point: VSV power indicator and display screen
Expected: Power LED on and display shows output

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV does not boot correctly

System fails to display expected boot sequence indicators; does not reach main operating screen

Ranked causes

1. +3.3V system board supply voltage not working properly (common)

First check

Plug AC power and/or fully charged battery into unpowered VSV; press Power button

Test point: Power input, Power button
Expected: Screen displays color bars for ~5 seconds

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV hangs during startup

Opening screen/color bars appear but then hang, VSV does not complete boot

Ranked causes

1. Main board defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV reboots after serial number reset

Device automatically restarts when Reset S/N function is executed

Ranked causes

1. Serial number reset initiated via Maintenance functions (common)

First check

Monitor reboot completion

Test point: VSV display and system status
Expected: Device restarts and returns to normal operating state

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

VSV self test fails or shows errors

Memory test detects errors during VSV resident self test; test window displays FAILED in red for failed items

Ranked causes

1. Memory error detected (unknown)

First check

Open System Diagnostics Menu

Test point: System menu access
Expected: Diagnostics menu opens

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`1025`	System Error - Could not load ResourceDLL.dll	Firmware unable to locate or load required DLL resource file	error
`1026`	System Error - Could not load data from flash	Flash memory read failure or corrupted data structure	error
`1029`	System Error - Could not allocate enough memory	Dynamic memory allocation failure; insufficient heap memory	error
`1031`	System Error - Monitoring and watchdog thread could not initialize	Operating system thread creation failure for monitor/watchdog task	error
`1032`	System Error - Could not open audio files	Firmware unable to access audio alarm files from storage	error
`1033`	System Error - Unspecified error	General fault with unknown root cause detected by firmware	error
`1034`	System Error - Failed load product info	Firmware unable to read product information from storage	error
`1036`	System Error - Failed to start work thread	Operating system cannot create worker thread	error
`1042`	System Error - Failed to start up network driver	Network interface driver initialization failure	error
`1043`	System Error - Software problem (thread reference number provided)	Software exception in specified thread	error
`1045`	System Error	Unspecified system error condition detected	error
`1050`	System Error - Failed to stop work thread	Operating system cannot terminate worker thread gracefully	error
`1052`	System Error - Heap Corrupt	Dynamic memory heap data structure corrupted	critical
`257`	System Error	Unspecified system error condition detected	error
`257`	System Error - Battery charger power failure	Battery charger unable to deliver power or charger circuit malfunction	error
`261`	System Error - Battery overcharged	Battery charging voltage or current exceeds limits	error
`264`	System Error - Battery over temperature	Battery temperature exceeds safe operating range during charging or use	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.