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Philips PQ-2000: troubleshooting and error codes

The ServiceForge knowledge base holds 13 documented symptoms for the Philips PQ-2000, with 13 ranked causes, 47 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Calibration: Console PC board switch and jumper settings high voltage

Configure switch and jumper settings on Console PC boards and floppy/tape drives in PQ-2000 system

Ranked causes

1. Initial setup or reconfiguration of console boards (common)

First check

Power down system before opening console

Test point: Console power switch
Expected: Power removed

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Console PC boards and floppy/tape drive switch/jumper settings high voltage

Proper switch and jumper configuration for Console PC boards and floppy/tape drives in PQ-2000 system

Ranked causes

1. Incorrect switch/jumper configuration on console boards (unknown)

First check

Verify console power is OFF before proceeding

Test point: Power supply
Expected: Power removed

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Console PC boards switch and jumper settings high voltage

Proper configuration of switch and jumper settings on Console PC boards and floppy/tape drives in PQ-2000 system

Ranked causes

1. Switch and jumper configuration for PQ-2000 console system (common)

First check

Verify PYRIMID Reconstruction system boards have no jumpers or switches requiring configuration

Test point: BP, AP, EB, SIF, and MPM boards
Expected: No jumpers or switches present on these boards

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Console power and peripheral verification high voltage

Power up procedure with jumper settings for monitor card, 8mm tape drive, and floppy disk drive; verify system performance with water phantom scan

Ranked causes

1. Calibration procedure for monitor card, 8mm tape drive, and floppy disk drive (unknown)

First check

Apply console power

Test point: Main power input
Expected: Console powers on

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Console power and system verification high voltage

Post-calibration power cycling and functional verification of console, monitor, tape drive, and floppy disk drive after component adjustment.

Ranked causes

1. Calibration procedure completion (common)

First check

Remove console power

Test point: Main power disconnect
Expected: Console powered off

6 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Console power and water phantom verification high voltage

Final system performance verification using water phantom scan after internal calibration adjustments

Ranked causes

1. System calibration requires functional verification with water phantom (common)

First check

Apply console power

Test point: Console power switch
Expected: Power applied

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Console switch and jumper settings high voltage

Proper configuration of Console PC board switches and jumpers on floppy/tape drives in PQ-2000 system

Ranked causes

1. Uncalibrated or incorrect switch/jumper configuration (unknown)

First check

Verify power removed from Console

Test point: Console power supply
Expected: Power off

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PYRIMID reconstruction system board configuration

Verify that BP, AP, EB, SIF and MPM boards in PYRIMID reconstruction system require no jumpers or switches

Ranked causes

1. System design specification (common)

First check

Confirm no jumper or switch configuration needed for reconstruction boards

Test point: BP, AP, EB, SIF, MPM boards
Expected: No jumpers or switches present or configured

Calibration: SCSI ID configuration for 1.0 GByte Fujitsu hard drive

Set jumper positions on hard drive (model M2694ESA, P/N 96314) to establish correct SCSI ID based on drive role (System Drive #1, Spiral Drive #1, Spiral Drive #2, System Drive #2, or Image Drive)

Ranked causes

1. Jumper configuration required for SCSI ID assignment (common)

First check

Verify jumper pin 1-2 position matches required configuration

Test point: SW1 pins 1-2
Expected: SHORT or OPEN per SCSI ID table

2 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: System monitor card, 8 mm tape drive, floppy disk drive high voltage

Jumper configuration and verification of monitor display and data storage/retrieval functions after calibration

Ranked causes

1. Calibration procedure requires jumper reconfiguration and functional verification (common)

First check

Remove console power

Test point: Console power switch
Expected: Power removed

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

EL Touch Panel calibration verification high voltage

Touch panel operation after configuration switch and jumper adjustment

Ranked causes

1. Switches or jumpers not set correctly per Figure 14 (unknown)

First check

Console covers open and switches/jumpers accessible

Test point: Figure 14 configuration reference
Expected: Per Figure 14 switch and jumper settings

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

EL Touch Panel does not respond to selections high voltage

Touch panel fails to register operator input during software boot and operation

Ranked causes

1. Incorrect switch or jumper configuration on EL Touch Panel (unknown)

First check

Verify touch panel responds to selections

Test point: EL Touch Panel
Expected: Touch panel registers selection from scan software menu

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System monitor card, tape drive, and floppy disk drive calibration verification high voltage

Functional verification of system monitor card, 8 MM tape drive, and floppy disk drive after jumper configuration and recalibration.

Ranked causes

1. Component jumper reconfiguration (common)

First check

Remove console power before jumper adjustment

Test point: Main power
Expected: Console off

7 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.