Philips PCR Compano: troubleshooting and error codes
The ServiceForge knowledge base holds 4 documented symptoms for the Philips PCR Compano, with 4 ranked causes, 2 diagnostic checks with test points and expected values, and 27 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI
Symptoms
Character mismatch between DICOM RIS Server and USIT display
Signs sent by DICOM RIS Server display incorrectly at USIT terminal
Ranked causes
- 1. No code page sent by server; USIT uses default ISO IR100 (common)
Verify DICOM RIS Server code page setting
- Test point
- DICOM RIS Server configuration
- Expected
- Code page matches USIT display locale (not default ISO IR100)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Display signs differ from DICOM RIS Server
Characters or signs sent by the DICOM RIS Server are displayed differently at the USIT
Ranked causes
- 1. No code page sent from DICOM RIS Server (common)
Incorrect characters displayed at USIT
Signs sent by DICOM RIS Server display incorrectly at the USIT terminal due to code page mismatch.
Ranked causes
- 1. No code page sent by server, USIT defaults to ISO IR100 (common)
Verify code page configuration on DICOM RIS Server
- Test point
- DICOM/WLM-RIS Server settings
- Expected
- Code page explicitly configured and sent
Upgrade from R 1.1 to R 1.2
Software upgrade procedure for PCR Preview Unit; patient database and configuration data are lost during upgrade
Ranked causes
- 1. Software version R 1.1 requires upgrade to R 1.2 (unknown)
5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Error codes
| Code | Meaning | Trigger | Severity |
|---|---|---|---|
0000 | Matching is complete - No final identifier is supplied | Worklist query completes successfully without additional identifiers | info |
1-1-3 | CMOS read-write error | POST (Power-On Self-Test) detects CMOS memory failure | error |
1-2 | Video ROM search failed | Video ROM not found during POST | error |
1-2-1 | Programmable Interval Timer (PIT) failed | POST detects PIT chip malfunction | error |
1-2-2 | DMA Initialization failed | POST detects DMA controller initialization error | error |
1-2-2-3 | ROM BIOS checksum error | POST detects BIOS ROM corruption or failure | critical |
1-2-3 | DMA page register write/read failed | POST detects DMA page register malfunction | error |
1-2-4 | RAM refresh verification failed | POST detects RAM refresh circuit malfunction | error |
1-3-1-3 | Interrupt vector loading failed | Interrupt vector initialization failure | critical |
1-3-2 | First 64K RAM parity test failed | POST detects parity error in first 64KB RAM | error |
1-3-3-1 | First 64K RAM test failed | POST detects defect in first 64KB RAM area | error |
2-1-1 | Secondary DMA register failed | POST detects secondary DMA controller register malfunction | error |
2-1-2 | Primary DMA register failed | POST detects primary DMA controller register malfunction | error |
2-1-3 | Primary interrupt mask register failed | POST detects primary interrupt mask register malfunction | error |
2-2-1 | Secondary interrupt mask register failed | Hardware POST test failure | critical |
2-2-3 | Keyboard controller failed | Keyboard controller test failure | error |
2-2-3-1 | Interrupt vector loading test failed | POST detects interrupt vector table loading error | error |
2-2-4 | CMOS power failure and checksum validation failed | CMOS battery low or data corruption detected | error |
2-3-1 | Screen initialization failed | Video display POST test failure | error |
2-3-2 | Screen memory failed | Video memory test failure | error |
2-3-3 | Screen retrace failed | Video retrace signal test failure | error |
A700 | Out of resources | Worklist query processing encounters resource constraints | error |
A900 | Identifier does not match SOP Class | Received worklist response contains identifier incompatible with SOP class | error |
Continuous beep | Continuous beeping during POST | Unknown POST error | critical |
Cxxx | Unable to process | DICOM service cannot process the worklist request | error |
FE00 | Matching terminated due to cancel | Worklist query cancelled by user or system | warning |
Repeating short beeps | Repeating short beeps during POST | Keyboard or keyboard cable failure | warning |
Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI
Community
0 fixes logged by technicians through their AI, with outcomes, for this model.
ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.