Computed radiography systems · PCR Compano family

Philips PCR Compano Reader: troubleshooting and error codes

The ServiceForge knowledge base holds 19 documented symptoms for the Philips PCR Compano Reader, with 21 ranked causes, 46 diagnostic checks with test points and expected values, and 2 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Calibration: Sensitivity adjustment radiation

Procedure to adjust reader sensitivity using a measured dose exposure and verify pixel values and density are within tolerance after shading/polygon correction is applied.

Ranked causes

1. Sensitivity requires calibration adjustment (unknown)
2. Extreme differences detected in calibration values (rare)

First check

Record initial HVCENTR value

Test point: HVCENTR in DISPLAY CURRENT DATA
Expected: Initial value e.g. 474

9 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software upgrade procedure for PCR Compano Reader caution

Step-by-step process to upgrade reader unit software from CD-ROM, including verification of upgrade completion via command prompt utility.

Ranked causes

1. Software upgrade required (common)
2. MAIN CPU IPL not upgraded to A02 (occasional)

First check

Verify CR-IR346RU Application Software version

Test point: Command prompt mutl VERSION DISPLAY output
Expected: 114Y5436002A09

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Sensitivity and shading correction radiation

Verify and adjust the sensitivity (S value) and pixel/density values of the PCR Compano Reader using a uniformly exposed imaging plate. Required when S value or pixel values fall outside specification after exposure.

Ranked causes

1. Sensitivity or shading correction requires adjustment (unknown)

First check

Verify scanner unit cleaning and data backup

Test point: Scanning unit and service program PC-MUTL
Expected: Unit cleaned; data copied to floppy diskette

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Sensitivity check with double dose radiation

Alternative sensitivity check procedure using double dosage (2 mR) when standard 1mR dosage cannot be used.

Ranked causes

1. Standard sensitivity check needs alternative dosage (unknown)

First check

Verify S value with double dose exposure

Test point: EasyVision display after double dose exposure
Expected: S value: 85 … 115 S units, 85 to 115

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check sensitivity setting radiation

Verification procedure to determine if sensitivity and shading correction adjustment is required. Performed after cleaning scanning unit, using uniform X-ray exposure of imaging plate.

Ranked causes

1. Need to verify current sensitivity before performing adjustment (common)

First check

Expose imaging plate with uniform X-ray dosage

Test point: Dosimeter reading at IP location
Expected: 1 mR (8.7 µGy) at 80 kV; alternative: 2 mR (17.4 µGy) double dose, as specified per dose mode selected
Tools: Dosimeter, X-ray tube (min 1.8 m SID), collimator

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU board application software reload caution

Restore application software to CPU board when MUTL program fails but command prompt appears

Ranked causes

1. CPU board unable to execute MUTL program (unknown)

First check

Verify command prompt appears

Test point: Serial or network connection
Expected: '->' prompt displayed

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU board cannot execute application software

CPU board fails to run MUTL program; however prompt '->' still appears on display, indicating partial communication possible

Ranked causes

1. Application software (RU) damaged or corrupted (unknown)

First check

Verify prompt '->' appears on display

Test point: Reader display
Expected: Prompt '->' visible

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU board cannot execute MUTL program

CPU board fails to execute the MUTL program; prompt '->' still appears on display

Ranked causes

1. CPU board software corruption or malfunction (unknown)

First check

Verify CPU board prompt '->' appears on display

Test point: Reader display/console
Expected: Prompt '->' visible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU board not executing MUTL program caution

CPU board unable to run MUTL program but prompt still appears; application software reload required

Ranked causes

1. CPU board application software corrupted or missing (rare)

First check

Verify prompt '->' appears at connection

Test point: Serial or network terminal
Expected: Prompt '->' appears

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU board software recovery via PC Maintenance Utility

Alternative method to reload CPU board application software using PC Maintenance Utility when network connection functional

Ranked causes

1. CPU board application software needs recovery via network (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Disable automatic software updates

Configure AUTO UPDATE setting to OFF to prevent unexpected software uploads from Compano PC

Ranked causes

1. AUTO UPDATE enabled during normal operation (common)

First check

Verify AUTO UPDATE configuration setting

Test point: Reader configuration
Expected: AUTO UPDATE = OFF

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Host does not work for FTP_SERV

FTP Server communication fails between Compano PC and reader

Ranked causes

1. IP name and IP address mismatch between Compano PC and reader (common)

First check

Verify IP name and address match between Compano PC and reader

Test point: FTP_SERV configuration
Expected: IP settings identical in reader and Windows

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Manual Main IPL software upgrade required patient safety

Automatic upgrade has failed; reader requires manual software update via CD-ROM and batch file execution.

Ranked causes

1. Previous automatic upgrade failed (unknown)

First check

Confirm application software version before upgrade

Test point: CR-IR346RU Application Software display
Expected: A05 or later

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reader Backup memory needs clearing

Reader requires FLASHROM clear and IP address reset to factory default 172.16.1.10

Ranked causes

1. Maintenance procedure: factory reset required (unknown)

First check

Verify primary erasure indicator LED activation

Test point: Reader panel primary erasure indicator LED
Expected: LED comes on

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reader Backup memory needs clearing via PC utility

Alternative method to clear FLASHROM using PC Maintenance Utility instead of hardware switch

Ranked causes

1. Maintenance procedure: factory reset via software (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reader fails to communicate with Compano PC

Network communication between Reader and PC cannot be established during initial setup

Ranked causes

1. Reader IP address not compatible with hospital network (occasional)

First check

Verify network communication with Reader

Test point: Default Reader IP address
Expected: 172.16.1.10

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reader LEDs illuminate and beeps sound during boot

All LEDs on RU panel light up with short beeps when AUTO UPDATE is ON and updated software or configuration is detected after boot process

Ranked causes

1. AUTO UPDATE enabled with new software or configuration detected (common)

First check

Observe RU panel LEDs and beeps during boot

Test point: RU panel
Expected: All LEDs illuminated with short beeps

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Resetting reader to factory defaults

Procedure to clear backup memory (FLASHROM) and restore default IP address 172.16.1.10

Ranked causes

1. User requires factory reset (unknown)

First check

Hold Erasure Process switch and power on reader

Test point: Reader power and Erasure Process switch
Expected: Primary erasure indicator LED illuminates

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Telnet/Batch program cannot access reader unit

Telnet or batch program fails to communicate with RU (reader unit)

Ranked causes

1. IP addresses and names in Flash ROM do not match Compano PC configuration (common)

First check

Verify IP names and addresses match between reader Flash ROM and Compano PC

Test point: Reader configuration and Compano PC settings
Expected: IP names and addresses identical

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`12094`	Warning written to ERRORB.LOG file	PC sends termination command to Reader unit during shutdown or application software termination	warning
`12094`	Warning logged during reader termination command	PC sends termination command to Reader unit during shutdown or application software termination	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.