Cardiographs · PageWriter Trim family

Philips PageWriter Trim I: troubleshooting and error codes

The ServiceForge knowledge base holds 135 documented symptoms for the Philips PageWriter Trim I, with 216 ranked causes, 202 diagnostic checks with test points and expected values, and 20 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Screen is dark and shows no image

Display remains blank or very faint with no visible content

Ranked causes

1. Cardiograph is in standby mode (common)
2. Contrast adjusted to lowest degree (occasional)
3. AC power cord disconnected or damaged (occasional)
4. Battery depleted (occasional)
5. Power supply failure (rare)

First check

Verify cardiograph power state

Test point: front display
Expected: cardiograph wakes up

4 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

All leads show leads off continuously patient safety

Red dashed line displayed for all ECG leads indicating no signal detected

Ranked causes

1. PIM communications lost or defective leads (common)
2. Precordial lead defect (occasional)
3. RL/R lead defect (occasional)
4. Internal cardiograph hardware failure (rare)

First check

Verify PIM cable seating

Test point: PIM rear connector
Expected: cable firmly seated

4 more checks with pass and fail actions, 10 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error message during software installation: incorrect model, token, or invalid key

Software install fails with error about incorrect product model, invalid token, or key mismatch

Ranked causes

1. PC card not fully inserted before power-up (common)
2. Software files on card are for wrong product model (occasional)
3. Invalid token key (occasional)
4. Invalid cardiograph serial number (occasional)

First check

Verify PC card fully inserted before boot

Test point: PC card slot
Expected: Card seat fully with no gaps; no bent or broken pins visible on mainboard

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error - out of paper, jam, or door open

Combined printer error condition indicating multiple possible causes on Trim II/III/Rx

Ranked causes

1. Paper drawer not fully closed (common)
2. Out of paper or incorrectly loaded (common)
3. Defective TOF sensor assembly (occasional)
4. Defective paper tray assembly (occasional)

First check

Close drawer firmly

Test point: Printer drawer
Expected: Drawer fully closed

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error code 0204 caution

Printer error 0204 displayed; paper jam, incorrect paper loading, defective TOF sensor, or defective paper tray assembly

Ranked causes

1. Paper jam (common)
2. Paper is not loaded correctly (common)
3. Defective TOF sensor assembly (occasional)
4. Defective paper tray assembly (occasional)

First check

Inspect paper path for jam

Test point: Printer interior
Expected: Paper jam present or paper path clear

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer Error: Out of Paper/Paper Jam/Door Open

Error message indicating paper drawer, paper feed, or sensor issue

Ranked causes

1. Printer drawer not fully closed (common)
2. Out of paper or paper loaded incorrectly (common)
3. Defective TOF sensor assembly (occasional)
4. Defective paper tray assembly (occasional)

First check

Inspect and close printer drawer

Test point: Drawer position and latch
Expected: Drawer fully seated and latched

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless adapter not associated to access point

350 Series Radio is Not Associated error; adapter cannot connect to wireless network

Ranked causes

1. Weak signal or out of range (common)
2. Access point not configured or enabled (occasional)
3. Wireless adapter settings mismatch (occasional)
4. LEAP authentication credentials not enabled (occasional)

First check

Check LED indicators on wireless adapter

Test point: Wireless adapter LEDs
Expected: Red LED blinking slowly or off; Green LED blinking slowly or off

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

After attempting Archive screen operation, error message appears: Requested Function Failed

Error dialog displays Requested Function Failed after Archive screen operation; transfer or query incomplete

Ranked causes

1. Network or modem phone line was interrupted during operation (common)
2. Selected external archive media was not available (occasional)
3. An attempt to transfer an unsupported ECG report type was made to TraceMaster (occasional)

First check

Verify network/phone line integrity

Test point: Network or modem connection
Expected: Cabling intact and connection stable

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader does not scan or returns inaccurate data

Barcode reader attached to rear port fails to scan test barcode or scans barcode data that does not match expected data

Ranked causes

1. Barcode reader scanning angle incorrect (common)
2. Barcode reader calibration drift (occasional)
3. Barcode reader connection loose or faulty (occasional)

First check

Verify barcode reader is attached to correct port

Test point: Barcode reader port on rear of cardiograph
Expected: Barcode reader securely seated in port before power-on

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 0201: No battery or dead battery caution

Printer reports no battery or battery insufficient power via error code 0201

Ranked causes

1. Battery missing or depleted (common)
2. Motherboard failure (rare)
3. Power supply cord defective (occasional)

First check

Verify battery presence and condition

Test point: Battery compartment
Expected: Battery present and charged

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 0203: Paper drawer issue or out of paper caution

Printer reports paper drawer not closed, out of paper, or paper loaded incorrectly

Ranked causes

1. Paper drawer not fully closed (common)
2. Out of paper or incorrectly loaded (common)
3. Application error (occasional)

First check

Close printer drawer

Test point: Printer drawer
Expected: Drawer fully closed and latched

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 0204: Paper jam or sensor failure caution

Printer reports paper jam, incorrect loading, defective sensor or tray assembly

Ranked causes

1. Paper jam or incorrect loading (common)
2. Defective TOF sensor assembly (occasional)
3. Defective paper tray assembly (occasional)

First check

Clear paper jam and verify loading

Test point: Printer paper path
Expected: Paper path clear, paper properly loaded

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Magnetic card reader does not read or returns inaccurate data

Magnetic card reader fails to read data from magnetic card or reads data that does not match expected card contents

Ranked causes

1. Magnetic card not inserted correctly or left in slot too briefly (common)
2. Magnetic card reader connection loose (occasional)
3. Magnetic card reader malfunction (rare)

First check

Verify magnetic card reader is connected

Test point: Magnetic card reader connector on rear of cardiograph
Expected: Magnetic card reader securely attached to port before power-on

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network test shows no connection or incorrect configuration caution

Network Connection window does not display configured network information or displays incorrect network data during network test

Ranked causes

1. LAN card not fully inserted in PC Card slot (common)
2. LAN cable not fully inserted into LAN card connector (common)
3. Incompatible or damaged LAN cable (occasional)

First check

Verify LAN card is fully inserted in PC Card slot

Test point: LAN card in PC Card slot on rear of cardiograph
Expected: LAN card fully seated in slot with no visible gaps or loose contacts

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No reply from Remote Site Server

No Reply Received From Remote Site Server error; ECG transmission connection failure

Ranked causes

1. Wireless connection to access point lost (common)
2. Network connection to TraceMasterVue server not configured (common)
3. Cardiograph did not receive response within timeout period (occasional)

First check

Verify wireless adapter LED status

Test point: Wireless adapter LEDs
Expected: Green LED associated with access point

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more leads show leads off periodically patient safety

Red dashed line shown on leads display, periodic signal loss reported by cardiograph

Ranked causes

1. PIM patient data cable connection failure (common)
2. Defective lead wires (common)
3. PIM PCA set failure (occasional)

First check

Verify PIM cable connection

Test point: PIM connector on cardiograph rear
Expected: Cable firmly seated

5 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error code 0201

Printer error 0201 displayed; no battery detected or battery is dead; printer cannot operate without power

Ranked causes

1. No battery or dead battery (common)
2. Motherboard failure (occasional)
3. Power supply cord failure (occasional)

First check

Verify battery presence and condition

Test point: Battery compartment
Expected: Battery present and functional

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error code 0203

Printer error 0203 displayed; paper drawer not fully closed, out of paper, incorrectly loaded paper, or application error

Ranked causes

1. Paper drawer is not fully closed (common)
2. Out of paper or paper loaded incorrectly (common)
3. Application error (occasional)

First check

Verify printer drawer is fully closed

Test point: Printer drawer latch
Expected: Drawer fully closed and latched

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer paper jam or out of paper

Error code 0204 indicates paper jam, paper depletion, or paper feed failure

Ranked causes

1. Paper jam in printer mechanism (common)
2. Defective TOF sensor assembly (occasional)
3. Defective paper tray assembly (occasional)

First check

Clear paper jam and verify paper loading

Test point: Printer paper mechanism
Expected: Paper properly loaded, no jammed paper visible

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unidentified PC card adapter detected

Unidentified PC card Adapter error with dialog to enter driver name

Ranked causes

1. Wireless adapter inserted incorrectly into PC card slot (common)
2. Adapter inserted during active use (not in Standby) (occasional)
3. Unsupported wireless adapter installed (rare)

First check

Verify wireless adapter is properly seated

Test point: PC card slot on rear of cardiograph
Expected: Adapter fully inserted and secure

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB printer - paper jam or out of paper

Printer reports paper jam condition or no paper detected

Ranked causes

1. Paper drawer not closed or paper misaligned (common)
2. Defective TOF sensor assembly (occasional)
3. Defective paper tray assembly (occasional)

First check

Close printer drawer firmly

Test point: Drawer latch
Expected: Drawer fully seated

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless adapter not properly inserted or detected

PC card adapter insertion issue; RED LED off and GREEN LED off

Ranked causes

1. Wireless adapter not securely inserted in PC card slot (common)
2. Cardiograph power cycle required (common)
3. Wireless adapter hardware failure (rare)

First check

Verify wireless adapter seating in PC card slot

Test point: PC card slot on rear of cardiograph
Expected: Adapter fully and securely inserted

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader data not scanning accurately

Barcode reader fails to accurately scan barcode data or data appears incorrect after scanning

Ranked causes

1. Barcode reader not properly attached to port (common)
2. Barcode reader requires calibration (occasional)

First check

Verify barcode reader attachment

Test point: Barcode reader port on rear of cardiograph
Expected: Barcode reader securely connected

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader not functioning

Barcode reader fails to read barcode or does not display correct barcode data

Ranked causes

1. Barcode reader not attached to rear port (common)
2. Barcode reader requires calibration (occasional)

First check

Scan barcode at 45 degree angle and verify data display

Test point: Barcode reader sensor
Expected: Barcode data displayed correctly in Bar Code Field

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode Reader not reading barcode

Barcode reader fails to capture or display barcode data correctly

Ranked causes

1. Barcode Reader hardware failure or improper scanning technique (unknown)
2. Barcode Reader not installed or not attached to rear port (unknown)

First check

Verify barcode reader attached to rear port

Test point: Rear port connection
Expected: Reader physically attached before power-on

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fax/modem card not recognized or not functioning

Fax/modem card fails recognition test or ROM/firmware verification

Ranked causes

1. Fax/modem card not inserted or incompatible (common)
2. ROM or firmware verification failure (occasional)

First check

Verify modem recognition

Test point: PC card slot
Expected: Modem properly recognized by system

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fax/Modem card not recognized or responding

Fax/Modem card fails to recognize, respond to AT commands, or fails ROM/firmware verification

Ranked causes

1. Modem card not properly inserted or incompatible (unknown)
2. ROM or firmware verification failure (unknown)

First check

Verify modem card properly inserted

Test point: PC card slot on rear
Expected: Approved modem card seated fully

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard is typing incorrect characters

Keyboard input produces wrong characters on display

Ranked causes

1. Keyboard Caps Lock is enabled (common)
3. Wrong keyboard version selected during software installation (rare)

First check

Inspect character case

Test point: display
Expected: only character case incorrect if Caps Lock enabled

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Magnetic card reader data not reading correctly

Magnetic card reader fails to read data from magnetic card or data appears incorrect

Ranked causes

1. Magnetic card reader not properly attached (common)
2. Magnetic card reader malfunction or card issue (occasional)

First check

Verify magnetic card reader attachment

Test point: Magnetic card reader port on rear of cardiograph
Expected: Reader securely connected

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Magnetic card reader not functioning

Magnetic card reader fails to read card data or does not display correct track information

Ranked causes

1. Magnetic card reader not attached to rear port (common)
2. Magnetic card reader hardware failure (occasional)

First check

Insert magnetic card and verify track 1 data

Test point: Magnetic card reader slot on front
Expected: Magnetic card track 1 data displayed correctly

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Magnetic Card Reader not reading data

Magnetic card reader fails to display card data or displays incorrect data

Ranked causes

1. Magnetic Card Reader hardware failure or misalignment (unknown)
2. Magnetic Card Reader not installed or not attached to rear port (unknown)

First check

Verify magnetic card reader attached to rear port

Test point: Rear port connection
Expected: Reader physically attached before power-on

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network connection not displaying or incorrect caution

Network Connection window does not display network data or displays incorrect network configuration information

Ranked causes

1. LAN card not properly inserted or seated (common)
2. Non-approved or damaged LAN cable (occasional)

First check

Verify LAN card insertion in PC Card slot

Test point: PC Card slot on rear of cardiograph
Expected: LAN card fully inserted

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Occasionally copying ECGs from archive to PC card/USB stick fails

Write operation to PC card or USB Memory Stick fails intermittently during ECG archive transfer

Ranked causes

1. PC card or USB memory stick subsystem time-out failure (occasional)
2. Defective or worn PC card/USB Memory Stick (occasional)

First check

Retry ECG copy to media

Test point: Transfer operation status
Expected: Transfer completes without error

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not tear off cleanly or stops at wrong spot

Paper tearing at print end is not clean or paper feed stops at incorrect location

Ranked causes

1. Wrong paper size setting in configuration (common)
2. Incorrect paper tear-off method used (common)

First check

Verify paper size setting in configuration menu

Test point: Configuration display
Expected: Paper size matches physical stock loaded (e.g., Letter or A4)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper tear off failure or incorrect advance

Paper does not tear off cleanly or stops at wrong position

Ranked causes

1. Wrong paper size setting in configuration (common)
2. Incorrect method used to tear paper (common)

First check

Verify paper size configuration

Test point: Cardiograph configuration menu
Expected: Paper size correctly set

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC Card not detected or reports error

PCMCIA card not detected or error reported when polled during PC Card test

Ranked causes

1. PCMCIA card not properly inserted (common)
2. PCMCIA card hardware failure (occasional)

First check

Insert blank PCMCIA card with adapter in slot

Test point: PCMCIA slot on rear of cardiograph
Expected: Card detected by system

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC card or USB transfer failure

Copying ECGs from archive to Flash card or USB Memory Stick fails occasionally

Ranked causes

1. PC card subsystem time-out failure (occasional)
2. Flash card defect (rare)

First check

Retry transfer operation

Test point: PC card interface
Expected: Operation succeeds without error

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM communication failure

Cardiograph unable to acquire data from Patient Interface Module or displays PIM error messages

Ranked causes

1. PIM patient data cable not securely attached (common)
2. PIM hardware malfunction (occasional)

First check

Verify PIM patient data cable connection

Test point: PIM connector on rear of cardiograph
Expected: Cable securely attached

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM not communicating with cardiograph patient safety

PIM test fails indicating Patient Interface Module is not communicating or unable to acquire data from PIM

Ranked causes

1. PIM patient data cable loose or disconnected (common)
2. PIM hardware failure or communication bus error (occasional)

First check

Verify PIM patient data cable is firmly connected

Test point: PIM connector on rear of cardiograph
Expected: Cable fully seated and secure

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM test fails or PIM communication error

Cardiograph displays PIM error messages or is unable to acquire data from the Patient Interface Module during normal operation or when PIM Test is executed

Ranked causes

1. PIM patient data cable not securely attached or disconnected (common)
2. PIM hardware malfunction (occasional)

First check

Verify PIM patient data cable connection

Test point: PIM connector on rear of cardiograph
Expected: Cable securely attached with no visible damage or corrosion

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not detected message

Cardiograph displays Printer Not Detected message; affects Trim II/III/Rx

Ranked causes

1. Unseated or defective main harness assembly (occasional)
2. Defective printer control board (occasional)

First check

Reset unit

Test point: Unit control
Expected: Message clears

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer test page does not print or displays incorrectly

Printer test page fails to print or output does not match test points specification

Ranked causes

1. Printer hardware malfunction (common)
2. Printer not properly connected or configured (occasional)

First check

Select Printer Test and Start from Biomed Service Utility

Test point: Printer output
Expected: Test page prints with all test points visible

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer test page has quality defects or fails inspection

Printer test page prints with distortion, missing segments, incorrect spacing, breaks in lines, or illegible characters

Ranked causes

1. Printer hardware malfunction or wear (common)
2. Printer supply consumables depleted or degraded (occasional)

First check

Inspect printer test page at point A for bar quality

Test point: Stepped bars on test page (Point A)
Expected: Stepped bars are sharp edged and printed cleanly without distortion or missing segments

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen shows CRC check failure

Unit stops at COPYRIGHT screen with warning dialog displaying CRC failed message

Ranked causes

1. Application software is damaged (common)
2. File system is destroyed (occasional)

First check

Observe boot screen and error message

Test point: Display
Expected: Unit stops at COPYRIGHT screen with CRC failed dialog

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Smart Card reader not functioning

Smart Card reader fails to read card data or does not display card information correctly

Ranked causes

1. Smart Card reader not connected (common)
2. Smart Card reader hardware failure or card defect (occasional)

First check

Insert Smart Card and verify data display

Test point: Smart Card reader slot
Expected: Smart Card data appears and is correct

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Smart Card Reader not reading data

Smart Card reader fails to display card data or displays incorrect data

Ranked causes

1. Smart Card Reader hardware failure or misalignment (unknown)
2. Smart Card Reader not installed (unknown)

First check

Verify Smart Card reader installed and functional

Test point: Smart Card slot on front
Expected: Smart Card data displays correctly on screen

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software version levels inconsistent

Version test fails indicating version levels of Application, Kernel, Loader, PIM Kernel, or Lead Set are inconsistent

Ranked causes

1. PIM not connected to cardiograph (common)
2. Software version mismatch after upgrade (occasional)

First check

From Biomed Service Program select Test, Test Version, Start

Test point: Software version information
Expected: Application, Kernel, Loader, PIM Kernel, Lead Set versions all consistent

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unexpected reply from Remote Site Server

Unexpected Reply Received from Remote Site error; server responding but not properly acknowledging

Ranked causes

1. Remote Site Server URL incorrectly formatted (common)
2. TraceMasterVue server requires reset (occasional)

First check

Verify Remote Site Server URL format

Test point: Configuration screen Remote Sites tab
Expected: URL format: http://<ip or hostname>/path/ with trailing slash

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not power on or show software identification screen

Display does not show PageWriter Trim software identification screen or R/T ECG screen after power on; no audible beep

Ranked causes

1. Power cord or AC connection issue (common)
2. Reset button needs activation (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not restart after Power On test attempt

Cardiograph fails to display software identification screen or R/T ECG screen after pressing On/Standby button or Reset button

Ranked causes

1. Power button not held long enough (common)
2. Reset button procedure not performed correctly (occasional)

First check

Verify correct Power On button operation

Test point: On/Standby button
Expected: Display shows PageWriter Trim software identification screen after ~20 seconds

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Weak wireless signal or signal quality issues

RED LED blinking quickly and GREEN LED blinking quickly; weak wireless signal strength

Ranked causes

1. Cardiograph located in weak signal area (common)
2. Adapter still not associated after relocation (occasional)

First check

Move cardiograph to area with stronger wireless signal

Test point: RF signal strength indicator on ACU
Expected: Green or yellow bars appear in Signal Strength field

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

After attempting Archive screen operation, error message appears: Command timed-out

Error dialog displays Command timed-out after user tries Archive operation; transfer or query to remote system fails

Ranked causes

1. TraceMaster system is busy (common)

First check

Retry Archive operation

Test point: Archive screen command
Expected: Operation succeeds on subsequent try

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

After pressing the Archive button, it takes longer than 40 seconds before the Archive list is displayed

Archive list display is delayed beyond 40 seconds when main archive contains more than 130 stored ECGs; slow system response

Ranked causes

1. System slow-down from full ECG database (common)

First check

Check number of ECGs in main archive

Test point: Archive storage
Expected: More than 130 ECGs stored; known performance impact near maximum 200 ECGs

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive save to removable media fails

Error when attempting to save ECGs to PC card or USB memory stick

Ranked causes

1. Removable media not fully inserted (common)

First check

Verify media insertion

Test point: PC card or USB slot
Expected: Media fully inserted and recognized

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive screen 'Requested Function Failed' error

Error message 'Requested Function Failed' appears during Archive operations

Ranked causes

1. Network or modem connection interrupted (common)

First check

Retry operation

Test point: Network connection
Expected: Operation succeeds on retry

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive screen command timed-out error

Error message 'Command timed-out' appears during Archive screen operations

Ranked causes

1. TraceMaster ECG system busy (occasional)

First check

Retry Archive operation

Test point: TraceMaster interface
Expected: Operation succeeds on retry

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive screen slow with >130 ECGs stored caution

Archive list display takes longer than 40 seconds to appear when main archive near full

Ranked causes

1. Full ECG database causing system slowdown (common)

First check

Delete ECGs from main archive

Test point: Main Archive storage
Expected: Number of ECGs reduced below 130

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio not emitting from cardiograph

Cardiograph does not emit audible beeping tone during audio test

Ranked causes

1. Audio system malfunction (unknown)

First check

Verify audio output during Audio Test

Test point: Cardiograph speaker
Expected: Audible beeping tone

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio test fails

Cardiograph does not emit audible beeping tones during audio diagnostic test

Ranked causes

1. Audio system malfunction or disconnection (unknown)

First check

Verify audible tones are functioning on Display Control Unit and injector head

Test point: Display Control Unit and injector head speakers
Expected: Audible beeping tones present

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery voltage out of limits

Battery voltage test shows voltage is below or above acceptable voltage limits

Ranked causes

1. Battery discharged or degraded (common)

First check

From Biomed Service Program select Test, Test Battery, Start

Test point: Battery voltage
Expected: Voltage within acceptable limits

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Blank pages print after report
Blank pages printed after ECG report
Calibration: Barcode reader
Can not enter the configuration window
Cannot enter configuration window
Cardiograph operating outside acceptable voltage limits
Cardiograph unresponsive after rapid drawer cycling
Check Printer message with no printer problem present
Chinese characters missing in test report
Compact Flash archive storage not functioning
Compact Flash storage not responding
Compressed or small printed report
Configuration options inconsistent or improperly configured
Corrupted print image after drawer operation
CRC startup failure
Dialog shows software version information with black background
Display shows software version with black background
ECG transfer to removable media fails with <200 files
Error 0202: Printer busy, cannot accept new print job
Error 0205: No paper in drawer
Fax transmission 'Requested Function Failure' message persists
Invalid WEP key format (10 hex digits)
Invalid WEP key format (26 hex digits)
Keyboard is unresponsive
Keyboard keys not recognized during test
Keyboard keys not responding or not recognized
Keyboard test fails
LCD screen characters not displaying correctly
Modem unavailable after card reinsertion
Modem unavailable after PC card removal/reinsertion or USB reconnection
Multiple ECG transfer interrupted, files not deleted
No PIM or defective PIM at startup
On/Standby button does not function
Onboard Flash storage not responding
Onboard Flash test fails
Paper does not advance
Print image corrupted after drawer opened during printing
Print image corrupted and paper does not stop feeding
Printed report looks too small or compressed
Printer controller error message
Printer Door is Open message and cardiograph unresponsive
Printer door open - unresponsive unit
Printer drawer open
Printer error code 0202
Printer error code 0205
Printer error code 0206
Printer test page has quality errors
Printing continues on second page unexpectedly
RAM memory test fails
Retrieved ECGs look different from TraceMaster or XLi printouts
Screen display fails color or pattern verification
Some ECGs retrieved from TraceMaster and printed on the cardiograph look different from TraceMaster or XLi printouts
Start Up CRC Failure
System running slowly after boot-up
System seems to be running slowly after boot-up
Temperature shutdown
Test report missing Chinese characters on Chinese cardiograph
The message Requested Function Failure appears after fax ECG transmission has completed
Transfer of an ECG to a PC card flash archive fails and there are still less than 200 ECGs on the flash card
Trim Knob does not move or responds incorrectly
Unit unresponsive after rapid drawer operations
Unknown error
Unknown error on startup
Unsupported ECG report type fails to transfer to TraceMaster
USB printer - door open
USB printer - No USB connection
USB printer - running (busy)
USB printer busy
USB printer not detected
Waveform display is no longer updating, system is unresponsive
Waveform display not updating, system unresponsive
WEP key not entered
When an error occurs during transfer of multiple ECGs to a TraceMaster system, the transfer process does not continue
Wireless adapter not found
Wireless LAN transfer fails without LEAP credentials

75 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`0101`	Start Up CRC Failure - firmware integrity check failed	System detects corrupted or missing firmware during boot sequence	critical
`0201`	USB printer - no USB connection detected	Cardiograph cannot communicate with USB printer device	error
`0201`	No battery or dead battery	Printer detects missing or depleted battery during power-up	error
`0202`	USB printer - printer is busy or stalled	Printer is in busy state and not accepting commands; print job may be stalled	warning
`0202`	UPR running - printer busy	New print job sent while printer processing previous job	warning
`0203`	USB printer - door open	Printer drawer open during operation or not fully closed	warning
`0203`	USB printer - paper drawer is open	Drawer open sensor activated or not fully latched	warning
`0204`	USB printer - paper jam or out of paper	Printer detects missing paper or jammed paper in feed path	error
`0205`	No paper in drawer	Printer detects empty paper drawer during operation	info
`0206`	Temperature shutdown - print head overheated	Print head temperature exceeds safe operating threshold	warning
`0207`	USB printer - unknown error	Unidentified printer error condition	critical
`0207`	Unknown error or no PIM detected	System firmware error, corrupted data, or PIM module not connected/detected at boot	error
`350 Series Radio is Not Associated`	Wireless adapter cannot connect to any access point	Wireless adapter powered on but no successful association with access point	warning
`Cisco Wireless LAN Adapter Not Found`	Wireless adapter cannot be detected by cardiograph	Aironet Client Utility launched without adapter inserted or adapter was ejected during operation	error
`No Reply Received From Remote Site Server`	Cardiograph cannot reach or communicate with TraceMasterVue ECG server	ECG transmission attempt when wireless connection, network path, or server response unavailable	error
`Unexpected Reply Received from Remote Site`	Server received transmission but did not properly acknowledge or respond to packet data	ECG transmission to TraceMasterVue server when server is online but sending malformed acknowledgment	warning
`Unidentified PC card Adapter`	Cardiograph cannot identify or load driver for wireless adapter	Unsupported or incompletely inserted wireless adapter detected during boot or driver load sequence	error
`WEP Key X Must Be 10 Hex Digits`	40-bit WEP key has invalid character count or format	User enters WEP key with incorrect number of characters or invalid hex characters for 40-bit key	error
`WEP Key X Must Be 26 Hex Digits`	128-bit WEP key has invalid character count or format	User enters WEP key with incorrect number of characters or invalid hex characters for 128-bit key	error
`You must enter a WEP Key`	WEP security enabled but no encryption key provided	WEP authentication configured but WEP key field left blank on WEP keys window	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.