ECG systems

Philips PageWriter Touch: troubleshooting and error codes

The ServiceForge knowledge base holds 88 documented symptoms for the Philips PageWriter Touch, with 136 ranked causes, 161 diagnostic checks with test points and expected values, and 17 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Wireless adapter not associating with access point

Wireless adapter fails to establish association with access point; LED indicators show lack of association or connection failure

Ranked causes

1. Weak wireless signal reception (common)
2. Incorrect wireless profile or configuration selected (occasional)
3. Access point not powered on or not operating (occasional)
4. MAC or IP filtering blocking adapter connection (occasional)
5. WEP key mismatch or incorrect index (occasional)
6. Wired Ethernet DHCP taking precedence over wireless (occasional)
7. Wireless adapter not properly seated or not powered (rare)

First check

Check wireless adapter LED indicators

Test point: Red and Green LEDs on wireless adapter
Expected: LED state indicates association status per Table 5-14

7 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen is dark and no image displays

Display shows no content when powered on

Ranked causes

1. AC power cord not connected or damaged (common)
2. Power supply failure (occasional)
3. Cardiograph in Standby or QuickStart mode (common)
4. Main Controller Board failure (rare)
5. Battery power depleted or not seated (occasional)

First check

Verify AC power cord connection

Test point: rear AC power inlet
Expected: AC power cord connected to grounded outlet

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No reply received from TraceMasterVue Remote Site server

Error message displayed when attempting ECG transmission; cardiograph fails to receive response from server within specified timeout

Ranked causes

1. Wireless connection to access point does not exist (common)
2. Network connection to TraceMasterVue Remote Site server not configured properly (common)
3. No response from server within timeout period (occasional)
4. Remote Site name contains a space character (rare)

First check

Verify wireless adapter LED status

Test point: Wireless adapter rear panel LEDs
Expected: Green LED blinking slowly or off (indicating associated to access point); not red LED blinking quickly with green LED blinking quickly

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer Error Out of Paper/Paper Jam/Door Open

Error message displays indicating paper out, jam, or door open condition

Ranked causes

1. Paper tray not fully closed (common)
2. Out of paper or incorrectly loaded (common)
3. Defective TOF sensor assembly (rare)
4. Defective paper tray assembly (rare)

First check

Verify paper tray is fully closed

Test point: Paper tray latch
Expected: Tray fully closed and latched

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard typing incorrect characters

Keys produce wrong characters on display; case may be incorrect or characters scrambled.

Ranked causes

1. Keyboard has Caps Lock feature enabled (common)
2. Keyboard controller subsystem has experienced a failure (occasional)
3. Known defect with software version A.0x (rare)

First check

Inspect character case; press Caps Lock key if only case is incorrect

Test point: Keyboard display and Caps Lock key
Expected: Characters appear in correct case after pressing Caps Lock

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not advance

Paper tray does not advance paper forward during printing operation

Ranked causes

1. Application error (occasional)
2. Defective TOF sensor assembly (rare)
3. Defective printer gearbox assembly (rare)

First check

Press reset button on cardiograph rear

Test point: Reset button
Expected: Cardiograph restarts; paper advances normally

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not detected message appears

Message displays indicating printer is not detected by cardiograph

Ranked causes

1. Application error (occasional)
2. Main harness assembly loose or faulty (occasional)
3. Printer control board failure (rare)

First check

Press reset button on cardiograph rear

Test point: Reset button
Expected: Cardiograph restarts and detects printer

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Signal Acquisition Failure message; Check Patient Input Module Connection patient safety

Message indicates signal acquisition failure; Check Patient Input Module Connection appears, indicating PIM communication issue

Ranked causes

1. PIM disconnected or damaged patient data cable (occasional)
2. Mechanical failure of PIM (rare)
3. Static discharge or unstable AC power (occasional)

First check

Wait for automatic recovery if message not yet displayed

Test point: Message status on display
Expected: Acquisition Failure message disappears and communication resumes

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Signal acquisition failure or PIM communication error patient safety

Patient data acquisition fails; system displays error requesting check of patient input module connection; communication may be interrupted or cable damaged

Ranked causes

1. PIM communications temporarily interrupted or lost, or patient data cable damage (common)
2. Static discharge or unstable AC power condition (occasional)
3. Mechanical failure of PIM (rare)

First check

Observe message and wait for automatic recovery

Test point: Cardiograph display
Expected: Check Patient Input Module Connection message does not display (normal recovery)

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unidentified PC card adapter error

Error 'Unidentified PC Card Adapter: Enter the name of the PC Card driver' displayed on system startup.

Ranked causes

1. Wireless adapter inserted incorrectly (common)
2. Adapter inserted during active operation (occasional)
3. Unsupported wireless adapter used (rare)

First check

Close error dialog

Test point: Error message
Expected: Dialog dismissed

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Batteries do not operate for sufficient time after full recharge

Battery operation time is less than expected after full charge

Ranked causes

1. Batteries require calibration (common)
2. Batteries require replacement (occasional)

First check

Perform battery calibration

Test point: Battery charging system
Expected: Battery operates for acceptable time after full recharge

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Performance Verification Tests patient safety

Complete set of Performance Verification tests including visual inspection and electrical safety checks required after service.

Ranked causes

1. Service maintenance completion verification (common)
2. Electrical Safety Testing (common)

First check

Place unit in Standby mode and disconnect power

Test point: On/Standby button, AC power switch, power cord
Expected: Unit in Standby, switch off, cord unplugged

13 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiograph printer making clicking noise every 6 seconds

Printer emits a click sound at regular 6-second intervals

Ranked causes

1. Standby failure (occasional)
2. Main Controller Board failure (occasional)

First check

Attempt unit restart

Test point: Reset button on rear
Expected: Clicking stops and unit restarts normally

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cisco wireless LAN adapter not found

Aironet Client Utility displays error 'Cisco Wireless LAN Adapter Not Found!' or 'Client Adapter Not Found'.

Ranked causes

1. Wireless adapter not inserted or ejected (common)
2. Aironet Client Utility launched prematurely (occasional)

First check

Close error message

Test point: Error dialog
Expected: Message dismissed

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Copying ECGs from Archive to PC card fails occasionally

ECG copy operation from Archive to PC card intermittently fails; transfers sometimes succeed on retry

Ranked causes

1. PC card subsystem time-out failure (occasional)
2. Defective PC card (rare)

First check

PC card subsystem response

Test point: PC card interface
Expected: Transfer operation completes successfully on first or second attempt

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Diskette drive read/write failure

Diskette drive cannot write to or read from inserted diskette

Ranked causes

1. Diskette is write-protected (common)
2. No diskette in drive (common)

First check

Verify diskette is inserted and not write-protected

Test point: Diskette drive
Expected: Valid non-write-protected diskette in drive

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard unresponsive

Keyboard does not respond to key presses; no input registered on display.

Ranked causes

1. Keyboard controller has experienced a failure (common)
2. Keyboard controller subsystem has experienced a failure (occasional)

First check

Press Reset button and launch Service Utility; run Keyboard test

Test point: Cardiograph rear reset button; Service Utility keyboard test
Expected: Keyboard becomes functional after reset and test completion

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No batteries detected

System reports no batteries detected; batteries completely depleted or not inserted

Ranked causes

1. Batteries completely depleted of power (common)
2. Batteries removed from cardiograph (occasional)

First check

Open battery door compartment and inspect battery condition

Test point: Battery compartment
Expected: Batteries present and in good condition

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more leads display as leads off (red dashed line) continuously patient safety

ECG display shows red dashed line on one or more lead channels continuously during operation, indicating loss of signal

Ranked causes

1. Problem with electrodes or leads (common)
2. Lead wire or patient cable connection failure (occasional)

First check

PIM lead wire connector seating

Test point: Lead wire connectors in PIM housing
Expected: All lead wires fully seated and secure

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more leads display as leads off periodically patient safety

Lead signal shows red dashed line intermittently; leads appear disconnected or signal is lost during operation

Ranked causes

1. Defib or high noise event occurred (common)
2. Problem with electrodes or leads (common)

First check

Observe leads off event timing relative to movement and defib

Test point: Lead status display and patient movement
Expected: Leads off event coincides with electrode movement or defib event

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Orders Error: Command Timed Out

Error message appears when attempting to load or manage orders on cardiograph

Ranked causes

1. Invalid Order file loaded (common)
2. Pending Orders list too large (occasional)

First check

Verify order files are valid

Test point: Removable media (diskette, PC card, USB)
Expected: Order files are valid format

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not tear off cleanly or does not advance to perforation

Paper either tears improperly or does not advance to perforated edge for clean separation

Ranked causes

1. Incorrect paper size configured in cardiograph (common)
2. Incorrect paper tear-off method used by operator (common)

First check

Verify paper size matches cardiograph configuration

Test point: Configuration settings and loaded paper
Expected: Paper size in configuration matches physical paper loaded

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM not communicating with cardiograph

Patient Interface Module fails to establish data connection after installation or cable replacement

Ranked causes

1. PIM data cable connected to wrong port (LAN or modem card dongle instead of RJ-11) (common)
2. PIM software not loaded after hardware replacement (occasional)

First check

Verify PIM data cable is connected to correct port

Test point: RJ-11 receptacle on right side of cardiograph
Expected: PIM data cable firmly seated in RJ-11 receptacle (not in LAN port or modem card dongle)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen shows faint solid color with no image

Display illuminates with a single solid color but no image or content appears

Ranked causes

1. Software installation failure (occasional)
2. CompactFlash card failure (rare)

First check

Perform reset and observe boot sequence

Test point: Reset button on rear
Expected: Display turns black, clicking sound heard, display returns to solid color

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Test: barcode reader accuracy

Barcode reader scans incorrectly or Patient ID data not entered properly

Ranked causes

1. Barcode reader alignment or optics need calibration (common)
2. Barcode reader hardware failure (rare)

First check

Barcode reader scan test

Test point: Barcode in Barcode Test window
Expected: Barcode data displays correctly next to Barcode Field

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Test: magnetic card reader accuracy

Magnetic card reader not reading data correctly or Patient ID not entered properly

Ranked causes

1. Magnetic card reader requires test or data not reading (common)
2. Magnetic card reader hardware failure (rare)

First check

Magnetic card read test

Test point: Magnetic card in slot (Figure 1-4, page 1-9)
Expected: Magnetic card data displays correctly next to Magcard Track 1

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Test: Patient Interface Module communication

Cardiograph displays PIM error messages or PIM patient data cable connection not recognized

Ranked causes

1. PIM data cable not securely attached (common)
2. PIM hardware failure or data cable defect (occasional)

First check

PIM communication test

Test point: PIM via RJ-11 connection
Expected: PIM Test Passed message

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch screen unresponsive or taps register in wrong position patient safety

Touch screen does not respond to taps or input registers at different location than actual contact point

Ranked causes

1. Touch screen requires calibration (common)
2. Touch screen hardware failure (rare)

First check

Remove obstructions from touch screen

Test point: touch screen surface
Expected: Nothing pressing or leaning on screen

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unformatted disk message on eject attempt

Message 'An unformatted disk has been inserted' appears when attempting to eject diskette from drive

Ranked causes

1. Eject button only partially pressed (common)
2. Diskette drive damaged (rare)

First check

Press eject button firmly

Test point: Diskette eject button
Expected: Diskette ejects with no message

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Waveforms not refreshing; cardiograph not responsive

Real-time ECG waveforms on screen do not update and cardiograph is unresponsive to operator input

Ranked causes

1. Application error has occurred (occasional)
2. Main controller board failure (rare)

First check

Wait for automatic reset or manual reset

Test point: Reset button on cardiograph rear
Expected: Cardiograph restarts and boots without error

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC power indicator light does not illuminate when plugged into AC power high voltage

AC power indicator light on front of cardiograph is dark when AC powered

Ranked causes

1. AC fuse is non-functional (common)

First check

Visual inspection of AC indicator light

Test point: Front panel AC indicator
Expected: AC indicator light illuminates when cardiograph plugged into AC power

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Access Service Utility for diagnostics

Launch Service Utility to check unit status, software revisions, voltages, battery, diagnostics, and logs

Ranked causes

1. Routine diagnostic access required (common)

First check

Put cardiograph in Standby mode

Test point: On/Standby button
Expected: Cardiograph enters Standby

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode data scans in incorrect case regardless of Caps Lock setting

Barcode data scans in lowercase when Caps Lock enabled or uppercase when disabled

Ranked causes

1. Barcode reader not mirroring Caps Lock setting (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader calibration verification

Barcode reader initial calibration after first setup or maintenance

Ranked causes

1. Barcode reader requires initial calibration procedure (common)

First check

Barcode reader angle and button press

Test point: Barcode reader top button
Expected: Barcode reader ready for scan

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader does not correctly read scanned barcode

Scanned barcode data not correctly interpreted by barcode reader

Ranked causes

1. Barcode reader requires reconfiguration (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Batch ECG copy to diskette fails with insufficient space error

Transfer of 5 to 6 ECGs from Archive to diskette fails despite adequate remaining diskette space

Ranked causes

1. Application overestimates diskette space requirement (common)

First check

Verify available diskette space

Test point: Free space on diskette
Expected: At least 4-6 ECG capacity available

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery level indicator inaccurate

Battery level indicator on status bar does not accurately reflect power remaining

Ranked causes

1. Batteries require calibration (common)

First check

Double-tap battery icon on Status Bar

Test point: Status Bar battery icon
Expected: Calibration recommendation displayed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blank pages printed after ECG report

Extra blank pages are printed following the ECG report output

Ranked causes

1. Cardiograph configured for wrong paper size (common)

First check

Verify paper size in configuration

Test point: Configuration settings menu
Expected: Paper size setting matches loaded paper size

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: barcode reader

Barcode reader not scanning accurately or entering Patient ID data incorrectly

Ranked causes

1. Barcode reader requires calibration (common)

First check

Barcode reader scans barcode correctly

Test point: Barcode in Figure 3-10
Expected: Three beeps heard and barcode data displays correctly

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery full cycle

Battery requires up to 12 hours to complete full calibration cycle consisting of two full charges and discharges. Display dims to reduce charge time. Process must restart if disrupted but remembers progress per battery.

Ranked causes

1. Battery calibration cycle required (common)

First check

Allow first battery complete charge-discharge cycle

Test point: Battery status indicator
Expected: Full charge to full discharge

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery level indicator

Battery Level Indicator on Status Bar becomes inaccurate after multiple charge/discharge cycles; wrench icon displays to indicate calibration needed

Ranked causes

1. Battery accuracy degradation from charge/discharge cycles (common)

First check

Verify wrench icon displays on Status Bar

Test point: Status Bar display
Expected: Wrench icon present

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Performance Verification after External Repair

Verification testing required after repair or replacement of external components (PIM, patient leads, PIM data cable, labels, batteries, paper tray, AC power cord, main fuse, PCMCIA card, PCMCIA modem, barcode reader, cart, external cables) without opening the cardiograph case

Ranked causes

1. External component repair or replacement performed (common)

First check

Perform required test blocks from Table 4-1

Test point: Cardiograph system
Expected: All tests pass per Table 4-1 requirements

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Performance Verification after Internal Repair

Verification testing required after opening the cardiograph case regardless of the type of repair performed

Ranked causes

1. Internal repair performed (case opened) (common)

First check

Perform all required test blocks from Table 4-1

Test point: Cardiograph system
Expected: All tests pass per Table 4-1 requirements for internal repairs

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Power On Test

Verify cardiograph boots and displays software identification and real-time ECG screen without error codes

Ranked causes

1. Cardiograph does not reboot after Reset button press (unknown)

First check

Press Reset button with paper clip

Test point: Reset button next to USB port on back
Expected: Cardiograph reboots within 40 seconds

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot access Windows CE desktop

Unable to reach Windows CE desktop for advanced troubleshooting and diagnostics

Ranked causes

1. Incorrect key combination during splash screen (common)

First check

Cardiograph in Standby mode

Test point: Unit display
Expected: Standby mode active

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiograph not responding to reset or restarting

Touch screen does not shut off or system not restarting after reset button press; device unresponsive

Ranked causes

1. Reset button press ineffective or power not cycling (occasional)

First check

Observe touch screen response after reset button press

Test point: Touch screen display
Expected: Touch screen shuts off and cardiograph restarts

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiograph slow or unresponsive when touching buttons

System responsiveness slow on any screen or Timed ECG acquisition fails; buttons not responding quickly to touches

Ranked causes

1. Main Archive full or close to capacity (common)

First check

Verify Main Archive capacity status

Test point: Main Archive
Expected: Maintain at lower capacity to maximize performance

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiograph unresponsive after Floppy Unmount Failed

Unit becomes unresponsive and frozen after touching Cancel button in response to 'Floppy Unmount Failed' message

Ranked causes

1. Application error when diskette removed prior to unmounting (occasional)

First check

Verify diskette is in drive before unmount

Test point: Diskette presence in drive
Expected: Diskette present and seated

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Printer message appears with no printer problem

Message displays but printer appears to be functioning normally

Ranked causes

1. Printer controller false error, common with A4 paper (occasional)

First check

Open and firmly close printer paper tray

Test point: Paper tray assembly
Expected: Tray latches securely

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Printer message persists after drawer closure

Message Printer Drawer is Open displays, then after closing drawer the Check Printer message continuously appears

Ranked causes

1. Paper drawer opened partially or not fully closed (common)

First check

Pull paper tray out completely and close firmly

Test point: Paper tray drawer
Expected: Tray fully open then fully seated and latched

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display shows black or solid color screen

LCD display shows only black or solid color with no text or graphics; complete display failure

Ranked causes

1. Internal CF card or main controller board failure (rare)

First check

Verify cardiograph power status and attempt reset

Test point: Power indicator and Reset button
Expected: Power on; reset button responsive

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect lead labeling standard appears on printed ECG

Printed ECG shows AHA or IEC lead standard that does not match cardiograph default setting

Ranked causes

1. Original ECG setting differs from cardiograph default lead standard (common)

First check

Compare ECG lead standard with cardiograph default standard

Test point: cardiograph settings and retrieved ECG metadata
Expected: Both using same lead standard (AHA or IEC)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid Database Entry Detected

Error message when deleting multiple orders is canceled before completion

Ranked causes

1. Order deletion canceled before completion (common)

First check

Retry deletion of orders

Test point: Orders delete function
Expected: Deletion completes successfully

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid WEP key length for 128-bit encryption

Error 'WEP Key X Must Be 26 Hex Digits!' displayed when attempting to configure 128-bit wireless security.

Ranked causes

1. Incorrect number of WEP key characters for 128-bit (common)

First check

Verify WEP key character count

Test point: WEP key entry field
Expected: 26 hexadecimal characters

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid WEP key length for 40-bit encryption

Error 'WEP Key X Must Be 10 Hex Digits!' displayed when attempting to configure wireless security.

Ranked causes

1. Incorrect number of WEP key characters entered (common)

First check

Verify WEP key character count

Test point: WEP key entry field
Expected: 10 hexadecimal characters

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Modem not functioning after card removal and reinsertion

Modem card fails to function after being removed from PC card slot and reinserted

Ranked causes

1. Main controller error or state mismatch from hot swap (common)

First check

Modem functionality after reset

Test point: Modem card operation
Expected: Modem functions normally after reset

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

New PIM detected during active use patient safety

System detects PIM disconnection and reconnection or different PIM connected while cardiograph is in use; error message displayed

Ranked causes

1. PIM disconnected and reconnected or different PIM connected during active cardiograph use (common)

First check

Touch Continue button on error message

Test point: Error message window
Expected: Error message disappears and cardiograph restarts

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No WEP key entered

Error 'You must enter a WEP Key!' displayed when attempting to enable security without providing key.

Ranked causes

1. WEP key field left empty (common)

First check

Verify WEP key is entered

Test point: WEP keys window
Expected: Key field contains characters

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more leads display as leads off (red dotted line) when printing patient safety

ECG display shows red dotted line on one or more lead channels only during printing operations, indicating intermittent signal loss

Ranked causes

1. Faulty ground connection to printhead static brush (common)

First check

Leads off condition during continuous rhythm printing

Test point: ECG display during print operation
Expected: Red dotted line disappears during continuous rhythm printing if brush contact is restored

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper tray opened during printing

ECG report appears corrupted or printed on multiple pages when paper tray is opened while printing

Ranked causes

1. Printer controller error from tray interruption (occasional)

First check

Ensure printer door is firmly closed

Test point: Paper tray door
Expected: Door completely seated and latched

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Patient ID dialog missing required fields error after barcode scan
Patient Interface Module dirty
Patient lead damage
PIM connection verification
PIM cover difficult to open or will not seal
PIM not found
Printed ECGs appear different from other ECGs
Printer Door is Open message appears and cardiograph inoperative
Printer is OK message appears
Printer test page did not print correctly
Repair subassembly replacement protocol
Screen Test: color display quality verification
Selecting items in specific screen area is difficult
Service Utility does not display current data
Signal acquisition error or loss of PIM signal during printing
Software version earlier than B.01
Test: printer output quality
Touch screen calibration after usage environment change
Touch screen calibration needed after environment or user change
Touch screen requires many attempts to select items
Touch screen selection difficult in specific screen area
Unable to copy ECG from Archive to PC card with less than 100 ECGs saved
Unexpected reply received from Remote Site server
Wireless adapter not associated to access point
Wireless LAN unable to associate to access point after Ethernet cable disconnect
Worn printer drive gear
Worn printer roller
Write operations occasionally fail to PC card

28 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`350 Series Radio is Not Associated`	Wireless adapter not connected to access point	Loss of association with wireless access point	error
`Archive Error: Command Timed Out`	ECG transmission operation did not complete within timeout period	TraceMaster ECG Management system busy or network/server capacity exceeded	warning
`Archive Error: Requested Function Failed`	Archive function request failed to complete	Remote Site name contains spaces, modem disconnected, phone line busy, incompatible ECG format, transfer limit exceeded, or fax timeout	error
`Cannot access selected archive`	LAN connection to TraceMasterVue Remote Site not accessible	Network not properly configured or network permission denied	error
`Cannot Access Selected Archive. Verify floppy disk is not wr`	Diskette drive cannot access selected archive	No diskette inserted, diskette not fully inserted, or diskette write-protected	error
`Cannot read ECG. Only ECGs in XML schema format 1.04 can be`	Selected ECG file uses XML schema version not compatible with installed software	Attempt to import ECG in XML version 1.03 to cardiograph with software version C.01.02 or higher	info
`Cisco Wireless LAN Adapter Not Found`	Aironet wireless adapter not detected by system	ACU launched without adapter inserted or adapter ejected during operation	error
`Client Adapter Not Found`	Wireless client adapter not recognized	ACU launched without adapter inserted or adapter ejected	error
`Invalid Database Entry Detected`	Database error during order operations	Deletion of multiple orders canceled before command completion	warning
`No reply from Remote Site Server`	No response received from remote server during transfer operation	Network resources burdened, LAN cable disconnected, network/modem connection interrupted, damaged cabling, or conflicting IP/DHCP settings	error
`No Reply Received From Remote Site Server`	Cardiograph cannot establish or maintain communication with TraceMasterVue Remote Site server	Wireless connection to access point lost or network connection to server does not exist or not properly configured	error
`Orders Error: Command Timed Out`	Orders failed to load within timeout period	Invalid order file loaded or Pending Orders list capacity exceeded	error
`Unexpected Reply Received from Remote Site`	Connection exists to TraceMasterVue Remote Site server but server not properly acknowledging packet data receipt	Connection established to server but server response is not proper	warning
`Unidentified PC Card Adapter`	System cannot recognize wireless adapter driver	Adapter inserted incorrectly, inserted during active operation, or unsupported model	error
`WEP Key X Must Be 10 Hex Digits`	40-bit WEP key character count or format invalid	Incorrect number of characters entered or non-hex characters in 40-bit key field	warning
`WEP Key X Must Be 26 Hex Digits`	128-bit WEP key character count or format invalid	Incorrect number of characters entered or non-hex characters in 128-bit key field	warning
`You must enter a WEP Key`	WEP key field empty when security is enabled	Attempt to enable WEP without entering a key value	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.