ECG machines · PageWriter family

Philips PageWriter TC70: troubleshooting and error codes

The ServiceForge knowledge base holds 115 documented symptoms for the Philips PageWriter TC70, with 142 ranked causes, 107 diagnostic checks with test points and expected values, and 38 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Screen is dark and shows no image

Display is blank or extremely dim with no visible content

Ranked causes

1. Cardiograph is in standby mode (common)
2. Cardiograph battery is extremely low (occasional)
3. AC Power not applied or AC Power indicator LED is dark (occasional)
4. Battery insertion or connection failure (occasional)
5. Display assembly failure (rare)
6. Main board failure (rare)

First check

Press On/Standby button

Test point: Power button
Expected: Cardiograph wakes up and display activates

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error: Out of paper, paper jam, or door open

Messages indicate paper supply exhausted, paper jammed, or door sensor triggered

Ranked causes

1. Paper drawer not fully closed (common)
2. Paper out of supply or loaded incorrectly (common)
3. Incompatible paper loaded (occasional)
4. Defective paper tray assembly (occasional)
5. Top-of-form sensor or door closed sensor malfunction (rare)

First check

Verify paper drawer fully closed

Test point: Paper drawer latch
Expected: Drawer fully closed and latched

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more leads show leads off periodically patient safety

One or more ECG leads display red dashed line intermittently, signal interruptions occur

Ranked causes

1. Improper or incomplete patient and skin preparation (common)
2. Improperly attached electrodes or lead wires; expired gel electrodes (common)
3. Defib or high noise event (occasional)
4. PIM reset normal behavior (common)

First check

Verify patient skin preparation completed

Test point: Patient skin condition and electrode application area
Expected: Skin clean, dry, properly abraded; electrodes applied per protocol

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not advance

Paper feed mechanism fails to move paper through printer

Ranked causes

1. Application error (occasional)
2. Top-of-form sensor malfunction (occasional)
3. Defective print head assembly (occasional)

First check

Restart cardiograph

Test point: System startup
Expected: Paper advances normally

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM not detected message or PIM with red X icon appears patient safety

Display shows 'Patient Interface Module (PIM) not detected' message or PIM icon with red X on screen

Ranked causes

1. PIM not connected (common)
2. Faulty patient data cable (common)
3. Faulty PIM (occasional)

First check

Verify PIM patient data cable connection

Test point: PIM connector on rear of cardiograph
Expected: Cable firmly seated with no gaps

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

All leads show leads off continuously patient safety

Red dashed line displayed on all ECG leads continuously without clearing

Ranked causes

1. PIM communications lost due to USB patient data cable connection failure (common)
2. Defective leads connected to PIM (occasional)

First check

Check for PIM icon with red X on screen

Test point: Top right of display screen
Expected: PIM icon visible or not visible

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PIM Test patient safety

Verification that Patient Interface Module (PIM) is communicating correctly with cardiograph and can acquire patient data when PIM error messages occur or data acquisition fails.

Ranked causes

1. PIM communication error or PIM patient data cable disconnection (common)
2. PIM hardware failure or defective PIM patient data cable (occasional)

First check

Verify PIM patient data cable connection

Test point: PIM connector on cardiograph rear panel, cable physical condition
Expected: Cable fully seated in connector with no gaps; connector barrel visible and accessible for grounding

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard is unresponsive

Keyboard input not registering or input focus lost

Ranked causes

1. Input focus lost (common)
2. Keyboard controller subsystem has failed (rare)

First check

Touch cardiograph screen

Test point: Display screen
Expected: Input focus restored and keyboard responds

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No matching ECG found on server

ECG with specified patient ID not found on selected TraceMaster server

Ranked causes

1. Incorrect patient ID specified (common)
2. ECG does not exist on server (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No reply received from server

Server did not respond during remote transfer; connection lost or server down

Ranked causes

1. LAN connection disconnected during transfer (occasional)
2. TraceMaster server is down (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not tear off cleanly or stops at wrong spot

Paper tearoff mechanism fails or paper stops at incorrect position

Ranked causes

1. Wrong paper size setting (common)
2. Wrong tearoff method used (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient Interface Module (PIM) communication failure

Cardiograph unable to acquire data from PIM or displays PIM error messages during operation

Ranked causes

1. PIM patient data cable not securely attached (common)
2. PIM hardware fault or cable defect (occasional)

First check

Verify PIM patient data cable is securely connected

Test point: PIM connector on rear of cardiograph
Expected: Cable is firmly seated and fully connected to PIM connector

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not detected message

System fails to recognize or communicate with printer assembly

Ranked causes

1. Application error (occasional)
2. Defective print head assembly (occasional)

First check

Restart cardiograph

Test point: System startup
Expected: Printer detected and operational

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer unable to accept print job - busy state

Printer reports busy status or USB error after sending print job; printing disabled with low battery

Ranked causes

1. Printer cannot accept new print job (common)
2. Battery too low or missing for printing (common)

First check

Verify battery status before printing

Test point: Battery indicator on cardiograph
Expected: Two batteries installed and charged; AC power connected or batteries above minimum level

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch screen difficult to select or unresponsive

Items on touch screen require many attempts to select, specific screen areas are difficult to select, or part of screen appears unresponsive to touch input

Ranked causes

1. Touch screen requires recalibration due to usage environment or user change (common)
2. Touch screen calibration not improved after Force Calibration (occasional)

First check

Perform Force Calibration procedure

Test point: Touch screen with cross hair
Expected: Multiple cross hairs touched in sequence until procedure completes with acceptance message

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB memory stick not accessible message

System cannot detect or communicate with USB memory stick

Ranked causes

1. USB stick not fully inserted (common)
2. Unsupported software on USB stick (occasional)

First check

Verify USB stick insertion

Test point: USB connector on right side of cardiograph
Expected: USB stick fully inserted and recognized

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio system not emitting sound

Cardiograph produces no audible output during audio test or alarms are inaudible

Ranked causes

1. Audio system fault or speaker malfunction (rare)

First check

Run audio test and listen for chime tones

Test point: Audio Test button; speaker output
Expected: Audible chime tones are emitted from speaker during test

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blank pages printed after ECG report

Extra blank pages output following completed ECG printout

Ranked causes

1. Wrong paper size setting (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery level indicator accuracy

Battery level indicator on Status Bar and Battery Status window may display inaccurate remaining runtime and power. Calibration enhances accuracy of battery indicators for reliable daily work.

Ranked causes

1. Battery calibration required due to clinical use factors (occasional)

First check

Attach AC power cord and verify connection

Test point: AC power indicator light next to power button
Expected: Lit

7 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery status

Inaccurate battery status information displayed on cardiograph

Ranked causes

1. Battery calibration required (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Cardiograph sensitivity

Overall sensitivity test to verify cardiograph signal acquisition performance

Ranked causes

1. Yearly sensitivity verification (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Keyboard Test

Verification that all keyboard and hardware keys are properly recognized when pressed and functional for cardiograph operation.

Ranked causes

1. Need to verify keyboard functionality after maintenance or to diagnose key responsiveness issues (common)

First check

Execute Keyboard/Hardware Key Test

Test point: Service Utilities Keyboard Test screen, physical keys on cardiograph
Expected: Each key press is recognized and registered by test software; no missed or delayed key detections

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Lead Wire Tests patient safety

Verification of patient lead wire integrity through open and short circuit tests to detect breaks, continuity issues, or shorted connections.

Ranked causes

1. Need to verify lead wire continuity and integrity before patient use (common)

First check

Verify all lead wires continuity with open test

Test point: Each patient lead wire conductor
Expected: All leads show continuity; no open circuits detected; expected resistance within specification

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Power On Self-Test

Automatic self-tests performed during cardiograph boot sequence to verify software integrity, flash memory, PIM status, and USB connectivity.

Ranked causes

1. Need to verify system integrity after power cycle or maintenance (common)

First check

Observe software identification screen appearance

Test point: Cardiograph display
Expected: Software identification screen appears within approximately 20 seconds of power-on; audible beep heard

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Printer Test

Verification that cardiograph printer correctly prints test page and produces acceptable print quality without errors.

Ranked causes

1. Need to verify printer functionality or diagnose print quality issues (common)

First check

Printer test execution and paper output

Test point: Printer output
Expected: Test page prints successfully without paper jams, feed errors, or mechanical issues

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Simulated ECG Recording

Verification of ECG recording functionality using a 12-lead ECG simulator to confirm patient lead integrity, paper speed accuracy, and gain setting accuracy.

Ranked causes

1. Need to verify ECG signal acquisition and recording accuracy (common)

First check

Verify all lead wires connected to simulator

Test point: Display screen leads map
Expected: No red x marks next to any electrodes; all leads showing activity, flat lines initially

5 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Touch screen

Touch screen requires frequent attempts to select items or selecting items in specific areas is difficult; may occur after relocation or with different user heights

Ranked causes

1. Touch screen drift or misalignment due to usage conditions (common)

First check

Initiate touch screen calibration

Test point: Keyboard Ctrl + Alt + C keys
Expected: White screen appears with cross hair at center

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Visual Inspection

External visual inspection of cardiograph for damage, wear, corrosion, contamination, and hardware integrity before performing functional tests.

Ranked causes

1. Equipment may have accumulated damage or wear during service (common)

First check

Inspect power cord condition

Test point: Power cord exterior
Expected: No visible wear, cracks, or damage to insulation; intact and secure connectors

10 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot access internal Compact Flash memory message

System unable to read or write to internal CF card

Ranked causes

1. Compact Flash card corruption (occasional)

First check

Run Internal Compact Flash test

Test point: Service Utilities
Expected: Test passes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot store additional ECGs message

System prevents storing more ECGs due to storage capacity full

Ranked causes

1. CF card file system limitation reached (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiograph must restart to load custom settings

System requires restart after loading new configuration file from USB

Ranked causes

1. Configuration file loaded; restart needed to apply settings (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiograph unresponsive after rapid paper drawer cycling

System becomes unresponsive following repeated opening and closing of paper drawer

Ranked causes

1. Printer controller error from excessive drawer cycling (rare)

First check

Monitor system recovery

Test point: Cardiograph startup
Expected: System restarts and boots correctly; reports print correctly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Printer message with no apparent problem

Check Printer message appears without observable printer malfunction

Ranked causes

1. Printer controller error (occasional)

First check

Reset paper drawer

Test point: Printer paper drawer
Expected: Message does not reoccur after drawer cycle

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cleaning: Touch screen

Touch screen requires occasional cleaning to maintain visibility and responsiveness

Ranked causes

1. Dust, dirt or residue accumulation on touch screen surface (common)

First check

Prepare cleaning cloth

Test point: Soft cloth
Expected: Cloth dampened with water or isopropyl alcohol, excess moisture wrung out

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Command canceled

Operation was canceled by user or invalid information was specified

Ranked causes

1. User canceled action or provided invalid information (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Command cannot be completed

TraceMaster system is busy; operation request cannot be processed at this time

Ranked causes

1. TraceMasterVue system busy or resource contention (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Command timed-out message during archive operation

Error message 'Command timed-out' appears when attempting archive or transfer operation

Ranked causes

1. TraceMaster ECG Management system is busy (occasional)

First check

Retry archive or transfer operation

Test point: Network and TraceMaster server availability
Expected: Operation completes within timeout period

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Configuration file load error - invalid XML

Configuration file cannot be loaded due to invalid XML version, platform, or file corruption

Ranked causes

1. Corrupted or invalid configuration file (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECGs with incomplete patient information cannot be transferred message

Error message 'ECGs with incomplete required patient information fields cannot be transferred' displayed during archive

Ranked causes

1. Required patient information not entered for ECG record (common)

First check

Verify all required patient information fields completed

Test point: ECG record patient data fields
Expected: All required fields populated with patient information

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error accessing file from USB memory stick

Cannot copy configuration or log file from USB memory stick; file access error

Ranked causes

1. USB file access failure or file not present (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error opening corrupted file

Cannot open configuration or log file due to file corruption

Ranked causes

1. Configuration or log file is corrupted (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error retrieving ECG from archive - compact flash error

Cannot delete or retrieve selected ECGs from archive due to internal card error

Ranked causes

1. Internal compact flash card read/write error (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error: ECG from legacy TraceMaster system cannot be printed

ECG originated from older TraceMaster system with incompatible format

Ranked causes

1. ECG XML version incompatible from legacy system (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error: Lead system not supported on cardiograph

ECG XML version incompatible with cardiograph lead system configuration

Ranked causes

1. ECG XML version incompatible (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Failed to implement custom settings

Cardiograph automatically restarts and restores current settings, unable to load custom configuration

Ranked causes

1. Failure to load a configuration file (unknown)

First check

Restore factory default settings

Test point: Settings menu
Expected: Settings restored to factory defaults

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fax transmission did not complete

Fax transmission failed to complete successfully

Ranked causes

1. Fax transmission failure (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

File already exists

Attempted to save log file to a name that already exists in the system

Ranked causes

1. Log file name already exists on system (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

File system is destroyed

Dialog box showing software version information with black background, indicating file system corruption

Ranked causes

1. File system corruption (occasional)

First check

Wait 2 minutes

Test point: System
Expected: System stabilizes

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flash memory failure

Onboard Flash memory test fails or memory appears corrupted

Ranked causes

1. Onboard Flash memory fault (rare)

First check

Run onboard Flash memory test

Test point: Flash Memory Test button in Diagnostic Test screen
Expected: Test passes and confirms onboard Flash memory is working properly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

FPGA communication or connection failure

Field Programmable Gate Array (FPGA) is not connected or incorrectly configured; internal error

Ranked causes

1. FPGA internal error or disconnection (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ID or ECG button on keyboard is unresponsive

Specific button on keyboard not responding to input

Ranked causes

1. Input focus loss affecting button (common)

First check

Touch cardiograph screen to restore input focus

Test point: Display screen
Expected: Button becomes responsive after focus restored

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Insufficient internal storage for new orders

System reports not enough storage available to save downloaded or new orders

Ranked causes

1. Application storage full (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal Compact Flash failure

Internal Compact Flash test fails or card appears non-functional

Ranked causes

1. Internal Compact Flash card fault (rare)

First check

Run Internal Compact Flash test

Test point: Internal Compact Flash button in Diagnostic Test screen
Expected: Test passes and confirms Internal Compact Flash is working properly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal CompactFlash card cannot be accessed message

System unable to communicate with or access internal CF storage

Ranked causes

1. Compact Flash card corruption (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal error with orders list

Orders list does not refresh; internal application error occurs

Ranked causes

1. Orders list refresh failure (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal function error message

Error message 'Internal function error' displayed during operation

Ranked causes

1. Invalid file or file resides on unsupported media (occasional)

First check

Restart cardiograph

Test point: System power and boot sequence
Expected: System restarts without error messages

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid default gateway message

Cardiograph displays invalid default gateway error during wireless configuration

Ranked causes

1. Incorrect default gateway in TraceMasterVue configuration (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid default TraceMaster connection for OrderVue inbox

Incorrect TraceMasterVue server specified in configuration for selected OrderVue inbox

Ranked causes

1. TraceMasterVue server mismatch in OrderVue configuration (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid directory message

Cardiograph displays invalid directory error during wireless configuration

Ranked causes

1. Incorrect directory in TraceMasterVue configuration (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid filename in save dialog

Invalid or missing file name in save logs dialog box

Ranked causes

1. File name field left blank in save logs dialog (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Invalid IP address message
Invalid path and file name specified
Invalid Primary DNS message
Invalid Primary WINS message
Invalid Report Handle message during preview, printing, or saving ECGs
Invalid subnet mask message
Invalid transfer destination selected
Invalid XML schema version message
Keyboard is typing incorrect characters
Keyboard or hardware key not recognized
LAN/WLAN connection not available
Maximum number of ECGs stored message
Missing fax recipient information
Missing network settings information
More than 200 ECGs on USB stick; only first 200 display
Network connection to server was reset
Network connectivity problem
No default TraceMaster server selected
No fax recipient available to edit
No filename specified
No order selected for ECG operation
No order source selected
No Report message during save or archive operation
No TraceMaster connections configured
No TraceMaster server to delete
Occasionally copying ECGs from archive to USB stick fails
Order application error - function failed
Order search range not specified
Order XML error
Orders limit reached (200 maximum)
Orders previously archived with ECGs cannot be downloaded
Patient ID field must be enabled for TraceMasterVue transfer
Print error: Unknown error
Printed report looks too small or compressed
Printer door is open message
Printer temperature too high
Printer test failed or poor print quality
Printer underflow message
Printer voltage high message
Printer voltage low message
Remote query could not be completed
Remote query get ECG error
Remote query get list error
Remote transfer error
Remote transfer schema error
Required patient information missing from current ECG
Selected ECG exceeds available space on TraceMaster message
Selection exceeds maximum number of outboxes
Touch screen calibration required
Unexpected reply received from server
Unknown error accessing storage capacity of archive
USB memory stick not detected
Waveform display no longer updating; system unresponsive
Worklist full; orders cannot be downloaded
XML version incompatible with TraceMaster

55 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`After pressing Archive, takes >40 seconds`	Takes longer than 40 seconds before Archive list is displayed with >130 ECGs stored	Accessing Archive screen when main archive contains near-maximum number of stored ECGs (>130)	warning
`Archive function could not be completed`	Archive function could not be completed; please restart cardiograph and try again	Archive process error or failure	error
`Archive process was terminated due to an error`	Archive process was terminated due to an error message	Archive process error during operation	error
`Bad reply received from TraceMaster`	Bad reply received from TraceMaster Remote site message	Invalid or malformed response received from TraceMaster server during archive operation	error
`Cannot access internal Compact Flash memory`	System unable to read or write internal CF card	CF card corrupted, electrical connection failed, or hardware malfunction	error
`Cannot store additional ECGs`	CompactFlash card storage space is full or file system at capacity	Available storage space on CF card exhausted	warning
`Check Printer`	Printer controller detected internal error condition	Controller detects communication error, timeout, or sensor malfunction	warning
`Command timed-out`	Command timed-out message during archive or transfer operation	TraceMaster system busy or network timeout during transfer operation	warning
`ECGs incomplete required patient information`	ECGs with incomplete required patient information fields cannot be transferred	Required patient data fields missing when attempting archive or transfer to TraceMaster	error
`Error. Lead system not supported`	ECG XML file contains lead configuration not supported by this cardiograph model	ECG transferred from TraceMasterVue with unsupported lead system or XML version	error
`Error. Legacy TraceMaster ECG cannot be printed`	ECG originated from older TraceMaster system with incompatible XML format	ECG file transferred from legacy TraceMaster system	error
`Internal CompactFlash card cannot be accessed`	System unable to communicate with or access internal CompactFlash storage	CF card hardware failure, connection error, or file system corruption	critical
`Internal function error`	Internal function error message displayed	Invalid file or file resides on unsupported media	error
`Invalid database`	Archive database may be corrupted message	Archive database access failure or corruption detected during archive operation	error
`Invalid Report Handle`	Report handle is invalid when attempting to preview, print, or save ECGs	Invalid file or corrupted report object mapping during ECG preview, print, or save operation	error
`Maximum number of ECGs stored`	CompactFlash card archive has reached maximum ECG file count limit	Number of stored ECG files equals CF card file system limit	info
`More than 200 ECGs on USB stick`	USB memory stick contains more than 200 ECG files; only first 200 will display	ECG file count on USB stick exceeds 200 file display limit	info
`No reply from TraceMaster`	No reply received from TraceMaster Remote site message	No response from TraceMaster server during query or transfer operation	error
`No Report`	No report message appears; software cannot map input report handle to internal report object	Invalid handle during save or archive operation	error
`Paper does not advance`	Paper feed mechanism fails to move paper through printer during operation	Paper motor not responding, sensor failure, or mechanical blockage	error
`Patient ID field must be enabled`	Attempted ECG transfer to TraceMasterVue without Patient ID field enabled or populated	Transfer initiated with Patient ID field disabled or blank	warning
`Printer Door is Open`	Printer door position sensor indicates door not fully closed	Door latch not engaged or sensor malfunction	warning
`Printer Error: Door Open`	Printer door position sensor indicates door not fully closed	Door latch not engaged or sensor malfunction during printing	warning
`Printer Error: Out of Paper`	Paper supply is exhausted or not detected in tray	Top-of-form sensor does not detect paper presence or paper runs out during printing	error
`Printer Error: Paper Jam`	Paper detected as stuck or jammed in paper path	Mechanical jam detected or inconsistent paper feed during printing	error
`Printer not detected`	Cardiograph software cannot communicate with or initialize printer	Printer interface initialization failure or print head not responding	error
`Print Error: Unknown Error`	Unidentified error condition detected during print operation	Application software encountered unexpected condition or timeout	error
`Printer temperature is too high`	Print head thermal sensor detected overtemperature condition	Print head temperature exceeds safe operating limit	warning
`Printer underflow`	Communication dropout between cardiograph and printer during rhythm printing	PIM interface loses signal or fails handshake during print operation	error
`Printer voltage high`	Main board printer supply voltage exceeds maximum specification	Power supply output rises above acceptable upper threshold	error
`Printer voltage low`	Main board printer supply voltage falls below minimum specification	Power supply output drops below acceptable lower threshold	error
`Requested Function could not be completed`	Requested function could not be completed message during transfer or query operation	Network or modem phone line interrupted during operation; USB memory stick not fully inserted	error
`Required patient information is missing`	Current ECG lacks mandatory patient data needed for TraceMasterVue transfer	Transfer to TraceMasterVue attempted with incomplete patient information	warning
`Selected ECG exceeds available space`	Selected ECG(s) exceeds available space on TraceMaster Remote site	TraceMaster system disk full when attempting to transfer ECG data	error
`Transfer to USB fails with <200 ECGs on media`	Transfer of ECGs to USB memory stick fails with less than 200 ECGs on removable media device	ECG transfer to USB memory stick fails despite available space reports	error
`Unexpected reply from TraceMaster`	Unexpected reply received from TraceMaster Remote Site message	Unexpected or invalid response received from TraceMaster server during archive operation	error
`Unknown error accessing storage capacity`	System failed to determine available storage capacity of archive media	Storage media access error or communication failure when querying capacity	error
`USB memory stick not accessible`	Cardiograph cannot detect or access USB memory stick	USB stick not fully inserted or contains incompatible software	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.