Cardiographs · PageWriter family

Philips PageWriter TC: troubleshooting and error codes

The ServiceForge knowledge base holds 246 documented symptoms for the Philips PageWriter TC, with 328 ranked causes, 363 diagnostic checks with test points and expected values, and 108 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

One or more leads show leads off periodically patient safety

Red dashed line appears on lead display intermittently during signal acquisition

Ranked causes

1. Improper or incomplete patient and skin preparation (common)
2. Improperly attached electrodes or lead wires; expired disposable gel electrodes (common)
3. Defib or high noise event (occasional)
4. PIM reset (up to ten second duration) (common)
5. PIM communications lost due to USB patient data cable failure or defective leads (occasional)
6. Specific electrode or cable failure (TC20 models) (occasional)

First check

Review patient preparation documentation

Test point: Patient and skin preparation area
Expected: Good patient preparation and skin preparation techniques followed per section 3-10

9 more checks with pass and fail actions, 14 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer Error: Out of Paper / Paper Jam / Door Open

Error message displayed for out of paper, paper jam, or door open; may appear despite correct paper loading and closed door

Ranked causes

1. Paper drawer not fully closed (common)
2. Out of paper or incorrectly loaded paper (common)
3. Incompatible paper loaded (occasional)
4. Defective paper tray assembly (rare)
5. Top-of-form sensor or door closed sensor failure (rare)

First check

Verify paper drawer is fully closed

Test point: Drawer latch
Expected: Drawer latches securely in fully closed position

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error: Out of Paper, Paper Jam, or Door Open messages caution

Printer displays error messages for out of paper, paper jam, or door open when actual condition may not exist.

Ranked causes

1. Paper drawer not fully closed (common)
2. Out of paper or incorrectly loaded (common)
3. Incompatible paper loaded (occasional)
4. Defective paper tray assembly (occasional)
5. Top-of-form or door closed sensor fault (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Screen is dark and shows no image

Display remains blank or dark; no visual output; backlight may be off

Ranked causes

1. Cardiograph in Standby mode (common)
2. Battery capacity insufficient (below 1080 mAh) (common)
3. AC power supply failure (occasional)
4. Battery insertion or charge issue (occasional)
5. File system corrupted (rare)

First check

Check if cardiograph is in Standby mode

Test point: Display state and power indicator
Expected: Display should show active screen when not in Standby

2 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery cycle count exceeded patient safety

Battery has exceeded charge cycle limit (300 or 400); message indicates immediate or soon replacement required; battery continues to charge but degraded

Ranked causes

1. Battery exceeded 300 charge cycles (common)
2. Battery exceeded 400 charge cycles (common)
3. Battery state of health (SOH) <= 80% (common)
4. Battery state of health (SOH) <= 75% (common)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more leads show low amplitude patient safety

ECG waveform appears with reduced signal strength or height on affected leads

Ranked causes

1. Improper or incomplete patient and skin preparation (common)
2. Lead placement not standard (common)
3. Gooey adapters; electrodes or lead wires not properly attached (common)
4. Faulty lead wires (occasional)

First check

Verify patient preparation technique

Test point: Patient skin preparation area
Expected: Proper skin prep completed per Instructions for Use

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM not detected message or disconnected icon appears patient safety

PIM not detected message displays or PIM disconnected icon appears on screen, indicating communication loss between cardiograph and PIM.

Ranked causes

1. PIM not connected to cardiograph (common)
2. Faulty patient data cable (common)
3. Faulty PIM (occasional)
4. Class A PIM is connected (rare)

First check

Verify Class B PIM is connected

Test point: PIM model identification
Expected: Class B PIM attached

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM not detected or PIM disconnected icon appears patient safety

Patient Interface Module (PIM) is not recognized by cardiograph; disconnect icon visible on screen

Ranked causes

1. PIM not connected (common)
2. Faulty patient data cable (common)
3. Faulty PIM (occasional)
4. Class A PIM is connected to the cardiograph (rare)

First check

Verify Class B PIM is connected and cable is firmly seated

Test point: PIM connector on rear panel
Expected: PIM firmly connected

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM reset with temporary leads off display

All leads display as red dashed lines for up to ten seconds and PIM disconnected icon appears during normal PIM reset operation.

Ranked causes

1. Normal PIM reset during power on/wakeup (common)
2. PIM reset during screen changes (common)
3. PIM reset during USB device insertion or removal (common)
4. PIM reset during electrostatic discharge (occasional)

First check

Verify cardiograph is powering on or waking up

Test point: System power state
Expected: Power on or wakeup event in progress

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

All leads show leads off (red dashed line) continuously patient safety

No ECG signal detected on any lead; red dashed lines displayed on screen instead of waveforms

Ranked causes

1. PIM communications lost due to USB patient data cable connection failure (common)
2. Defective lead wires connected to PIM (common)
3. Class A PIM is connected to the cardiograph (rare)

First check

Verify RL/N lead and electrode firmly attached

Test point: RL/N lead connection to patient
Expected: Firmly attached

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

All leads show leads off continuously patient safety

All leads display as red dashed lines continuously on the cardiograph screen, indicating no signal acquisition.

Ranked causes

1. USB patient data cable connection failure (common)
2. Defective leads connected to the PIM (common)
3. Class A PIM is connected to the cardiograph (occasional)

First check

Check if PIM disconnected icon appears on Status Bar

Test point: Status Bar top right of screen
Expected: PIM disconnected icon not visible

5 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery ID not approved or not recognized caution

Battery ID on About the Cardiograph screen does not match approved list; risk of battery overheating, shortened life, or cardiograph damage

Ranked causes

1. Unapproved battery installed (unknown)
2. Unsupported battery installed (unknown)
3. Legacy battery PN 989803160981 installed (occasional)

First check

Verify battery ID matches approved list

Test point: About the Cardiograph screen
Expected: P508; P510; 202CJC; E013RJ; T508; or PH

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard is typing incorrect characters

Keyboard output does not match keys pressed; characters may be shifted or wrong language selected

Ranked causes

1. Caps Lock feature is enabled (common)
2. Incorrect keyboard option installed (rare)
3. Main board recently replaced; keyboard setting reset to incorrect option (occasional)

First check

Check Caps Lock status

Test point: Status Bar on display
Expected: Cap Lock icon absent or disabled

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not advance

Paper fails to feed or advance through printer mechanism

Ranked causes

1. Application error (occasional)
2. Top-of-form sensor failure (rare)
3. Defective print head assembly (rare)

First check

Restart cardiograph

Test point: Printer paper feed mechanism
Expected: Paper advances normally on next print job

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ping test failed

Network connectivity test fails or returns error

Ranked causes

1. LAN cable not securely attached (common)
2. Wireless connection not associated or signal lost (occasional)
3. Invalid IP address entered (occasional)

First check

Verify LAN cable is securely attached or wireless connection is active

Test point: LAN connector on rear or wireless Status Bar indicator
Expected: LAN cable fully seated OR green bars on Status Bar indicating live wireless connection

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote Query get ECG error

TraceMaster returned wrong ECG file; server or configuration issue

Ranked causes

1. TraceMaster configuration mismatch (common)
2. LAN/WLAN connection issue (common)
3. TraceMaster server offline (occasional)

First check

Check TraceMaster configuration

Test point: TraceMaster settings
Expected: Settings correct for server

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Requested Function could not be completed

Message indicates the requested function could not be completed due to network, modem, or media issues.

Ranked causes

1. Network or modem phone line interrupted during operation (common)
2. USB memory stick not fully inserted (common)
3. Attempt to transfer unsupported ECG report type (occasional)

First check

Retry operation

Test point: Network connectivity
Expected: Operation completes successfully

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Requested Function could not be completed message

Archive or transfer operation failed to complete

Ranked causes

1. Network interrupted during operation (occasional)
2. USB memory stick not fully inserted (common)
3. Attempt to transfer unsupported ECG report type (occasional)

First check

Check network connection

Test point: Network cable and connectivity
Expected: Network cable firmly connected and active

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unrecognized battery or battery mismatch patient safety

Battery status message indicates unsupported battery, different part numbers, or charging suspension; cardiograph will not operate or charging halted

Ranked causes

1. One or more installed batteries are not supported or not Philips-approved (common)
2. Two batteries with different part numbers installed (common)
3. Battery overcharged or non-Philips battery installed (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB memory stick not accessible

System cannot access USB memory stick. Message indicates stick not fully inserted or contains unsupported software.

Ranked causes

1. USB stick not fully inserted into USB connector (common)
2. USB stick contains unsupported software (occasional)
3. Defective or incompatible USB memory stick (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB memory stick not accessible or not fully inserted

Message displayed: 'The USB memory stick is not accessible. Please ensure that the USB memory stick is fully inserted into the USB connector (right side of cardiograph).'

Ranked causes

1. USB memory stick not fully inserted into slot (common)
2. USB memory stick contains unsupported software (occasional)
3. USB memory stick not fully functioning or incompatible (occasional)

First check

Verify USB memory stick insertion

Test point: USB connector on right side of cardiograph
Expected: USB memory stick fully inserted and recognized

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

A single key press produces repeated characters on screen

Keyboard input malfunction; one key press results in multiple character repetitions displayed

Ranked causes

1. Failure of keyboard key (common)
2. PIM patient data cable failure (occasional)

First check

Perform Keyboard/HW Key Test

Test point: Keyboard hardware
Expected: Test passes

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery over temperature patient safety

Battery has reached excessive temperature; display shows temperature warning and automatic shutdown imminent, or charging suspended pending cool-down

Ranked causes

1. Battery temperature reached 50°C or over temperature detected (common)
2. Battery temperature reached or exceeded 60°C (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery over temperature warning caution

Temperature warning displayed; cardiograph will shut down

Ranked causes

1. Battery temperature between 50°C and 59°C (occasional)
2. Battery temperature at or above 60°C (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery performance degradation

Battery shows reduced runtime, slow charging, or capacity loss

Ranked causes

1. Storage temperature outside recommended range (common)
2. Operating temperature outside specification (occasional)

First check

Verify battery storage temperature

Test point: Storage area
Expected: 25°C +/- 5°C (77°F +/- 10°F), +/- 5°C

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery remains in Standby instead of automatic shutdown

Cardiograph stays in Standby mode and does not proceed to automatic shutdown when conditions are met.

Ranked causes

1. Battery cycle count 600 or less with AC power connected (occasional)
2. Battery full charge capacity is 50% or greater with AC power connected (occasional)

First check

Check battery cycle count

Test point: Battery status or settings menu
Expected: Cycle count 600 or less

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery status accuracy

Battery status information on screen may be inaccurate; Expected Max Error (%) and Full Capacity (mAh) values need verification after battery depletion cycle.

Ranked causes

1. Battery calibration procedure required (common)
2. Expected Max Error field did not reset to 2% (occasional)

First check

Verify Expected Max Error (%) and Full Capacity (mAh) values changed from printed report values

Test point: Battery Status column on Service Utility screen
Expected: Values different than those printed on previous report

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PIM communication verification

Patient Interface Module (PIM) not communicating with cardiograph or PIM error messages displayed. Test confirms PIM is communicating properly.

Ranked causes

1. PIM patient data cable loose or disconnected (common)
2. PIM hardware or patient data cable fault (occasional)

First check

Verify PIM patient data cable securely attached

Test point: PIM connector on rear of cardiograph
Expected: Cable firmly seated; PIM disconnected icon not visible on Status Bar

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG signal loss, noise, or reduced amplitude on leads patient safety

Intermittent ECG signal dropout, increased noise, or weaker than normal signal strength on one or more leads

Ranked causes

1. Lead wire shortage (common)
2. Cracked or broken cable insulation on lead wire (occasional)

First check

Run Lead Wire Performance Test to identify shortages

Test point: All lead wires
Expected: No shortages reported

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect language appears on cardiograph software

Software displays text in wrong language after main board replacement

Ranked causes

1. Main board recently replaced; software localization reset to wrong setting (common)
2. Persistent language setting issue after software reinstall (rare)

First check

Verify main board was recently replaced

Test point: Service records and timeline
Expected: Main board replacement documented within last service call

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard is unresponsive

Keyboard does not respond to user input; may be caused by input focus loss or controller subsystem failure

Ranked causes

1. Input focus loss (common)
2. Keyboard controller subsystem has failed (rare)

First check

Touch screen to restore input focus

Test point: Touch screen
Expected: Keyboard responds to input

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No matching ECG found on server

Patient ID incorrect or ECG does not exist on selected server

Ranked causes

1. Incorrect Patient ID (common)
2. ECG does not exist on server (occasional)

First check

Verify Patient ID

Test point: Patient ID field
Expected: Correct Patient ID entered

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No reply received from Remote site message

Archive transfer fails because remote server does not respond

Ranked causes

1. Server is unavailable (occasional)
2. Configuration error in server address or URL (occasional)

First check

Verify server availability

Test point: Remote server status
Expected: Server accessible and responding

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No reply received from server

LAN connection broken during transfer or server offline

Ranked causes

1. LAN connection broken during transfer (occasional)
2. TraceMaster server offline (occasional)

First check

Verify LAN connection

Test point: LAN link
Expected: Connection active

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Order error - requested function failed

Message displayed: 'Order Error: Requested function failed message'. Order application error.

Ranked causes

1. Order application function error (occasional)
2. Persistent order application error (rare)

First check

Restart the cardiograph

Test point: System boot sequence
Expected: Cardiograph restarts successfully

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not tear cleanly or stops at wrong spot caution

Paper tear mechanism fails or paper stops at unintended position during tear-off.

Ranked causes

1. Wrong paper size setting (common)
2. Wrong tear-off method (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper does not tear off cleanly or stops at wrong spot

Printed paper does not tear cleanly at expected location or stops tearing at incorrect position

Ranked causes

1. Wrong paper size setting configured (common)
2. Wrong method used to tear off paper (occasional)

First check

Verify paper size setting

Test point: Cardiograph configuration
Expected: Paper size setting matches loaded paper size

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient ID field must be enabled to transfer ECGs to TraceMaster

Message displayed: 'The Patient ID field must be enabled in order to transfer ECGs to TraceMaster. Touch the [ON] button underneath the Enabled column to activate the Patient ID field.' ECG transfer attempted without Patient ID.

Ranked causes

1. Patient ID field not enabled (common)
2. No Patient ID entered for ECG (common)

First check

Enable Patient ID field

Test point: Setup menu - Patient ID section
Expected: Patient ID field set to ON

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM Test failed

Error message appears when attempting to run tests

Ranked causes

1. PIM patient data cable not securely attached (common)
2. Cable or connector damaged (occasional)

First check

Verify PIM patient data cable is securely attached

Test point: PIM connector on rear of cardiograph
Expected: Cable fully seated with no gaps

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PIM test failed or PIM communication error patient safety

PIM error messages displayed or cardiograph unable to acquire data from PIM; PIM disconnected icon appears on status bar.

Ranked causes

1. PIM patient data cable loose or disconnected (common)
2. PIM or PIM patient data cable defective (occasional)

First check

Verify PIM patient data cable connection

Test point: PIM connector on rear of cardiograph
Expected: Cable securely attached; PIM disconnected icon not present on status bar

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not detected

Message appears indicating printer is not detected by the system

Ranked causes

1. Application error (occasional)
2. Defective print head assembly (rare)

First check

Restart cardiograph and check printer detection

Test point: Printer interface
Expected: Printer detected and operational

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not detected message caution

Printer hardware is not recognized by the system.

Ranked causes

1. Application error (common)
2. Defective print head assembly (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote Query get list error

TraceMaster returned wrong ECG list; configuration or network mismatch

Ranked causes

1. Incorrect TraceMaster configuration (common)
2. LAN/WLAN configuration error (common)

First check

Verify TraceMaster configuration

Test point: TraceMaster settings
Expected: Configuration matches expected server

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Transfer of ECGs to USB memory stick fails with less than 200 ECGs on media

ECG transfer fails even though fewer than 200 files exist on USB media

Ranked causes

1. USB memory stick file system limitation (occasional)
2. Not enough free space on USB stick to save selected ECGs (common)

First check

Check available space on USB stick

Test point: USB memory stick free space
Expected: Free space greater than total size of ECGs to transfer

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unknown error accessing storage capacity with archive

Message displayed: 'An unknown error occurred when accessing the storage capacity of the selected archive message'. Abnormal error occurs when getting storage capacity of selected storage media.

Ranked causes

1. Storage capacity access error during archive operation (rare)
2. Persistent storage media error (rare)

First check

Restart the cardiograph

Test point: System boot sequence
Expected: Cardiograph restarts successfully

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unknown error accessing USB memory stick storage capacity

System error occurs when querying available storage capacity on USB memory stick.

Ranked causes

1. Abnormal error getting storage capacity of selected media (rare)
2. Storage media abnormality (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Waveform display not updating; system unresponsive

ECG waveform freezes on display or entire system becomes unresponsive to user input

Ranked causes

1. Software is frozen (common)
2. Main board failure (occasional)

First check

Attempt system restart

Test point: Power/reset control
Expected: System powers down and restarts successfully; waveform updates resume

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC power indicator light does not illuminate high voltage

Cardiograph is plugged into AC power but the green AC power indicator light does not illuminate, indicating no AC power is being supplied to the device

Ranked causes

1. AC fuse is open or blown (common)

First check

Verify AC fuse is blown or open

Test point: AC fuse located directly below AC power connector
Expected: Fuse element intact or blown

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive folder displays incorrect or corrupted data

Archive screen shows wrong reports or messages; archive list cannot be accessed or displays errors

Ranked causes

1. Archive corrupted or needs reset to factory defaults (occasional)

First check

Verify all archived reports transferred before reset

Test point: Archive folder contents
Expected: All critical reports backed up to remote site or USB

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive function could not be completed message

Archive operation fails with error message

Ranked causes

1. Archive error (occasional)

First check

Restart cardiograph

Test point: Power control
Expected: System restarts successfully and archive function available

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive list takes longer than 40 seconds to display with 130+ ECGs stored

System performance degradation when Main Archive contains near maximum ECG count

Ranked causes

1. System slowdown from full ECG database (occasional)

First check

Count ECGs in Main Archive

Test point: Archive database status
Expected: ECG count below 130 to restore normal performance

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive process was terminated due to an error message

Archive operation terminated with error before completion

Ranked causes

1. Archive error (occasional)

First check

Restart cardiograph

Test point: Power control
Expected: System restarts and archive function available

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Archive transfer interrupted with multiple ECGs

When an error occurs during transfer of multiple ECGs to a TraceMaster system, the transfer process does not continue and transferred files are not deleted

Ranked causes

1. Known application limitation in ECG transfer (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio output not functioning

No audible sound emitted during audio test or patient does not hear chime tones

Ranked causes

1. Speaker or audio amplifier defect (occasional)

First check

Run Audio Test from Diagnostic and Test Utilities

Test point: Main screen > Setup > Service Utilities > Diagnostic and Test Utilities
Expected: Audible chime tones emitted

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio test fails or no sound emitted

Cardiograph does not emit audible chime tones during audio diagnostic test

Ranked causes

1. Audio system defective or speaker failed (common)

First check

Touch Audio button and listen for audible chime tones

Test point: speaker/audio system
Expected: Audible chime tones emitted

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Auto Shutdown not occurring as expected

Cardiograph Auto Shutdown feature does not trigger when configured, preventing automatic power-off

Ranked causes

1. Battery charge below 90% capacity (common)

First check

Check battery charge level via display

Test point: Battery status display
Expected: Battery charge at or above 90% capacity

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bad reply received from Remote site message

Archive transfer fails with invalid response from remote server

Ranked causes

1. Archive error; bad reply from server (occasional)

First check

Restart cardiograph

Test point: Power control
Expected: System restarts successfully

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Batteries not charging when cardiograph powered off

Batteries remain uncharged when cardiograph is in powered-off state despite AC power connection

Ranked causes

1. Cardiograph powered off during charging attempt (common)

First check

Verify cardiograph power state

Test point: Cardiograph power switch or display
Expected: Cardiograph in Run or Standby mode

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery calibration procedure

Deplete batteries fully while ID screen is open, then recharge to recalibrate battery monitoring. Used after battery replacement or to reset battery parameters.

Ranked causes

1. Battery calibration required after replacement or parameter reset (common)

First check

Verify AC power disconnected

Test point: AC power indicator light next to power button
Expected: Not lit

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery cycle count 600 or greater patient safety

Battery with 600+ cycles detected; batteries will not charge and should be replaced immediately

Ranked causes

1. Battery aged beyond safe operational limit (common)

First check

Check battery cycle count in Battery Status window

Test point: Battery Status window
Expected: Cycle count less than 600

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Battery cycle count 600 or greater or state of health 50% or less
Battery cycle count exceeds 300
Battery cycle count exceeds 400
Battery cycle count exceeds recommended limit
Battery damage or leakage detected
Battery damaged or leaking
Battery disposal required
Battery does not charge when cardiograph is shut down
Battery left in unused cardiograph longer than 2 months
Battery not charged to full capacity after shutdown with AC power connected
Battery not charged when device powered off
Battery not charging after cardiograph shutdown
Battery not charging when device powered off
Battery part number mismatch warning
Battery state of health 50% or less
Battery state of health at or below 75%
Battery state of health at or below 80%
Battery status shows Recommend Calibration
Blank pages printed after ECG report
Calibration: Battery level indicator accuracy
Calibration: ECG simulation with 12-lead simulator
Calibration: Patient Interface Module (PIM) Test
Calibration: Performance verification after external repair
Calibration: Performance verification after external repair with patient module access
Calibration: Performance verification after internal repair
Calibration: Performance verification after software upgrade
Calibration: Printer test
Calibration: Touch screen
Calibration: Touch Screen Display
Calibration: Touch screen force calibration
Calibration: Touch screen touch calibration test
Calibration: Verification of gain settings accuracy
Calibration: Verification of paper speed accuracy
Cannot access internal Compact Flash memory
Cannot disconnect modem connection from TraceMaster Remote Site
Cannot store additional ECGs message
Cannot store additional ECGs on CF card
Cardiograph does not restart
Cardiograph not to be used for extended period
Cardiograph return to manufacturer without battery removal
Cardiograph unresponsive after rapid paper drawer cycling
Check Printer message with no apparent problem
Command timed-out message
Connection to server was reset
Copying ECGs from Archive to USB Memory Stick fails
Copying ECGs to USB memory stick fails occasionally
Earth resistance test
ECG XML version not supported by TraceMaster
ECGs with incomplete patient information cannot transfer
ECGs with incomplete required patient information fields cannot be transferred message
Equipment enclosure leakage current exceeds limits
Error accessing external XML file message
Error message displayed with mismatched battery part numbers
Error occurred when deleting selected ECGs message
Error occurred when transferring selected ECGs message
Error occurred when trying to transmit PDF ECGs
Error XML file did not transform message
Error XML file is too large message
Error: ECG from legacy TraceMaster system cannot be printed
Error: ECG lead system not supported on cardiograph
Failed to implement custom settings
Failed to implement custom settings on startup
Failed to initialize configuration; factory default init required
Fatal Application Error on startup
Fax transmission did not complete
Flash memory self-test fails
Flash memory test fails
FPGA communication incorrectly configured
FPGA is not connected
Front/Back battery overcharged warning
General wireless connectivity issues
ID or ECG button on keyboard is unresponsive
Incorrect language displayed on cardiograph
Initial battery charge before first use
Install replacement batteries
Installing or replacing batteries with mismatched part numbers
Insufficient internal storage for new orders
Insufficient internal storage to download orders
Insufficient storage available message on USB memory stick transfer
Insufficient storage on USB memory stick
Internal Compact Flash self-test fails
Internal Compact Flash test fails
Internal CompactFlash card cannot be accessed
Internal function error message
Invalid database message
Invalid Default Gateway
Invalid default TraceMaster connection for OrderVue inbox
Invalid directory
Invalid IP Address
Invalid Primary DNS
Invalid Primary WINS
Invalid Report Handle message
Invalid Subnet Mask
Invalid transfer destination selected
Invalid XML schema version message
Keyboard key not recognized
Keyboard key recognition failure
Keyboard test incomplete or failed
LCD display flickers or shows corruption
Lead wire cable insulation damage
Lead wire cable insulation damaged
Lead wire intermittent ECG signal loss or noise
Lead wire performance test reminder icon displayed
Lead wire shortage detected
Lead wire shortage suspected
Lead wire shortages suspected
Low battery charge during operation
Low battery warning; printing disabled
Maximum number of ECGs stored message
Maximum number of ECGs stored on CF card
Message Busy appears after sending print job
Message USB appears when attempting to print rhythm strip
Missing network settings information
More than 200 ECGs on USB memory stick
New battery requires charging before first use
No default TraceMaster server selected
No order source selected
No Report message
No TraceMaster connections configured
No TraceMaster server to delete
Operating temperature outside specification
Order error - XML error
Orders cannot be downloaded - previously archived with ECGs
Orders number reached limit of 200
Patient leakage current exceeds limits
Patient leakage current with mains voltage on applied parts exceeds limits
Preparation for Philips service return
Print Error: Unknown Error
Printed report looks too small or compressed
Printed report too small or compressed
Printer door is open
Printer temperature too high
Printer test failed after passing display message
Printer test page has character distortion or illegibility
Printer test page has diagonal line distortion
Printer test page has distorted or missing segments
Printer test page has vertical line spacing error
Printer test page print quality errors
Printer underflow
Printer voltage high
Printer voltage low
Printing disabled with one battery only (PageWriter TC70)
Remote Query could not be completed
Remote transfer schema error
Required patient information missing from ECG
Safety Test S1: Earth resistance test
Safety Test S2: Equipment leakage current
Safety Test S3: Leads leakage current (CF applied parts)
Selected ECG exceeds available Archive space on USB Memory Stick
Selected ECG exceeds available TraceMaster space
Selected ECG(s) exceeds available space on Remote site message
Selected ECGs exceed available Archive space on USB
Some ECGs retrieved from ECG management display differently when printed
TC30 cardiograph cannot operate with mismatched battery part numbers
TC30 cardiograph does not operate with two installed batteries
TC30 cardiograph with mismatched battery part numbers
TC50 cardiograph does not operate with two installed batteries
TC50 cardiograph with mismatched battery part numbers
TC50 or TC70 cardiograph cannot operate with mismatched battery part numbers
TC70 cardiograph with single battery installed
There is no default server available for Auto Time Sync message
Timed ECG number exceeds available number in Main Archive
Touch screen cleaning required
Touch screen performs poorly in different usage settings
Touch screen requires calibration
Touch screen requires cleaning
Touch screen requires multiple attempts to select items
Touch screen responsiveness issues
TraceMaster internal error
TraceMaster operation canceled
TraceMaster operation cannot be completed
Two batteries with different part numbers installed
Unapproved battery warning
Unexpected reply received from Remote Site message
Unexpected reply received from server
Unknown error accessing storage capacity of selected archive
Unrecognized battery warning
Unsupported batteries detected after software upgrade
Unsupported XML version message
USB memory stick file system limitation with over 200 ECGs
USB write operations fail occasionally
Verification: ECG trace integrity from patient leads
When error occurs during multiple ECG transfer, process does not continue and transferred files not deleted
Worklist full - not all orders can be downloaded
XML error message
XML unicode encoding is not UTF-16 message

186 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Archive function could not be completed message`	Archive operation failed and cannot proceed	Archive error occurred during archive process	error
`Archive process terminated due to error message`	Archive operation was stopped due to an error	An error message occurred during archive process execution	error
`Bad reply received from TraceMaster message`	Invalid response received from TraceMaster server	Archive error with bad reply from server	error
`Battery cycle count > 300`	Battery has exceeded 300 charge cycles; degraded capacity, replacement advised soon	Battery usage monitoring detects > 300 complete charge cycles	warning
`Battery cycle count > 400`	Battery has exceeded 400 charge cycles; critical degradation, immediate replacement required	Battery usage monitoring detects > 400 complete charge cycles	critical
`Battery mismatch`	Two batteries with different part numbers installed, charging suspended	Cardiograph detects two batteries with different Philips part numbers installed	error
`Battery overcharged`	Front/Back battery is overcharged; charger or battery fault	Battery reaches overcharge condition during charging	warning
`Battery part number mismatch`	Two installed batteries have different part numbers and are incompatible	Two batteries with mismatched part numbers detected	error
`Battery SOH <= 75%`	State of Health (SOH) degraded to 75% of design capacity; critical degradation	Battery full charge capacity falls to 75% or below design capacity	critical
`Battery SOH <= 80%`	Battery state of health has degraded to 80% of design capacity	Battery full charge capacity reaches 80% of design capacity	warning
`Battery temperature too high. Shut down in...`	Battery temperature reached or exceeded 60°C (140°F); auto-shutdown imminent	Battery reaches or exceeds 60°C during operation	critical
`Cannot access internal Compact Flash memory`	Compact Flash memory card is inaccessible or corrupted	Attempt to read or write to internal Compact Flash storage	error
`Command canceled`	User canceled the operation or provided invalid information to command	User cancels operation or system detects invalid input parameters	info
`Command cannot be completed`	TraceMaster operation failed; system is currently busy processing another request	Attempt to execute TraceMaster command while system is processing requests	warning
`Duplicate Profile name message`	Cannot save exam profile with duplicate name	Attempting to save exam profile under an existing name	warning
`E-139`	Signal Acquisition Issue - Leads Off Display	One or more leads display red dashed line indicating loss of signal	error
`E-140`	Signal Acquisition Issue - Low Amplitude Leads	One or more leads display with reduced signal amplitude	warning
`E-142a`	Main Screen Issue - Incorrect Language Display	Cardiograph software displays text in wrong language after main board replacement	warning
`E-142b`	Main Screen Issue - Waveform Display Frozen	ECG waveform display stops updating or entire system becomes unresponsive	error
`E-142c`	Report Handle Error - Invalid Report	System displays Invalid Report Handle message when previewing, printing, or saving ECGs	error
`E-143a`	Archive Issue - No Report Found	System displays No Report message when accessing archived ECG	error
`E-143b`	Archive Issue - Internal Function Error	System displays Internal function error message when accessing archive	error
`E-143c`	Archive Issue - Command Timed Out	System displays Command timed-out message during ECG archive operations	warning
`E-143d`	Archive Issue - Incomplete Patient Information	System displays ECGs with incomplete required patient information cannot be transferred	error
`E-143e`	Archive Issue - Remote Site Disk Space Exceeded	System displays Selected ECG(s) exceed available space on Remote site message	error
`E-144a`	Archive Issue - USB Memory Stick Storage Full	System displays Insufficient storage available message when transferring to USB memory stick	warning
`E-144b`	Archive Issue - Invalid Database	System displays Invalid database message when accessing archive	error
`E-144c`	Archive Issue - Multiple ECG Transfer Error	Error occurs during transfer of multiple ECGs; transfer stops and transferred files not deleted	warning
`E-144d`	Archive Issue - PDF Export Failed	System displays error when trying to transmit PDF ECGs to network	error
`E-144e`	Archive Performance - Slow Archive List Display	Archive list takes longer than 40 seconds to display when Main Archive contains 130+ ECGs	warning
`E-145a`	Archive Error - Function Not Completed	System displays Archive function could not be completed. Please restart cardiograph message	error
`E-145b`	Archive Error - Process Terminated	System displays Archive process was terminated due to an error message	error
`E-146a`	Archive Error - Requested Function Failed	System displays Requested Function could not be completed message	error
`E-146b`	Archive Error - USB Transfer Failed at Less Than 200 Files	ECG transfer to USB memory stick fails despite fewer than 200 files on media	error
`E-146c`	Archive Error - No Remote Site Reply	System displays No reply received from Remote site message during transfer	error
`E-147a`	Archive Error - Bad Remote Site Reply	System displays Bad reply received from Remote site message	error
`E-147b`	Archive Error - Unexpected Remote Site Reply	System displays Unexpected reply received from Remote Site message	error
`E-147c`	XML Error - Invalid Schema Version	System displays Invalid XML schema version message during transfer	error
`E-147d`	XML Error - Unsupported XML Version	System displays Unsupported XML version message when attempting transfer	warning
`E-147e`	XML Error - File Corrupted	System displays XML error message during ECG transfer	error
`E-148a`	XML Error - Invalid Unicode Encoding	System displays XML unicode encoding is not UTF-16 message	error
`E-148b`	XML Error - File Access Failed	System displays Error accessing external XML file message	error
`E-148c`	XML Error - File Too Large	System displays Error XML file is too large message	error
`E-148d`	XML Error - Transform Failed	System displays Error XML file did not transform message	error
`E-148e`	Archive Error - No Time Sync Server Configured	System displays There is no default server available for Auto Time Sync message	warning
`E-149a`	Archive Error - Delete Failed	System displays Error occurred when deleting selected ECGs message	error
`E-149b`	Archive Error - Transfer Failed	System displays Error occurred when transferring selected ECGs message	error
`ECG lead system not supported`	Lead system configuration in ECG file is not supported by cardiograph	Attempt to display or print ECG with unsupported lead configuration	error
`ECG XML version not supported by TraceMaster`	ECG file XML version is incompatible with configured TraceMaster server version	Attempt to transfer or access ECG with unsupported XML version on TraceMaster	error
`Error accessing external XML file message`	Cannot access or read XML file	File I/O error during XML file access	error
`Error occurred when deleting selected ECGs message`	Failed to delete ECGs from storage	Internal Compact Flash card read/write error during delete operation	error
`Error occurred when transferring selected ECGs message`	ECG transfer operation failed	Transmission error during ECG transfer	error
`Error XML file did not transform message`	XML file transformation failed	File I/O error during XML transformation	error
`Error XML file is too large message`	XML file exceeds size limit	XML file size exceeds system capacity	error
`Failed to implement custom settings message`	Corrupted configuration prevented loading custom settings	Corrupted configuration file detected when loading	error
`Fax transmission did not complete message`	Fax transmission operation failed to complete	Fax transmission interrupted or failed	error
`Insufficient storage for new orders`	Internal cardiograph storage is full; cannot save additional orders	Attempt to save or download new orders to full storage	error
`Insufficient storage to download orders`	Internal cardiograph storage is full; cannot download orders	Attempt to download orders from TraceMaster to full storage	error
`Internal CompactFlash card inaccessible`	Internal Compact Flash card cannot be accessed and requires replacement	Attempt to access internal Compact Flash storage for ECG data	critical
`Internal error`	Internal application error occurred; orders list failed to refresh	Attempt to refresh or access orders list	error
`Invalid TraceMaster for OrderVue inbox`	Default TraceMaster server for OrderVue inbox is incorrect or unavailable	Attempt to use OrderVue inbox with incorrectly configured TraceMaster server	error
`Invalid transfer destination selected`	Selected TraceMaster server is invalid or unavailable for transfer	Attempt to transfer ECG to an invalid or unreachable TraceMaster server	error
`Invalid XML file detected message`	Configuration file is not valid XML	Invalid configuration file detected when loading	error
`Invalid XML platform detected message`	Configuration file contains invalid platform specification	Invalid platform detected when loading configuration file	error
`Invalid XML schema version message`	XML schema version is not supported	Archive error with unsupported XML schema	error
`Invalid XML version detected message`	Configuration file contains invalid XML version	Invalid version detected when loading configuration file	error
`Legacy TraceMaster ECG cannot print`	ECG from legacy TraceMaster system version is incompatible with cardiograph	Attempt to print ECG that originated from legacy TraceMaster system	error
`Missing network settings information`	Required network configuration parameters are incomplete for TraceMaster setup	Attempt to save or apply TraceMaster configuration with incomplete network info	error
`No default TraceMaster server selected`	Default TraceMaster server has not been designated in configuration	Attempt to use TraceMaster services when no default server is set	error
`No order source selected`	Order retrieval attempted without specifying source server or location	Attempt to retrieve orders without selecting source TraceMaster server	info
`No reply received from TraceMaster message`	No response from TraceMaster server	Remote site communication timeout or server unavailable	error
`No TraceMaster connections configured`	No TraceMaster server connections have been set up in cardiograph configuration	Attempt to transfer ECG or access TraceMaster services without configured server	error
`No TraceMaster server to delete`	Delete command executed without first selecting a TraceMaster server	Attempt to delete TraceMaster server configuration without selecting one	info
`Order error: Function failed`	Order application function returned error; requested operation failed	Execution of order operation resulted in function failure	error
`Order error: XML error`	Order contains malformed or invalid XML; cannot be processed	Parsing order data with invalid or malformed XML structure	error
`Orders limit 200 reached`	Orders list has reached maximum capacity of 200 orders; cannot append all new orders	Attempt to append new orders when list at 200-order limit	warning
`Orders previously archived with ECGs`	Requested orders cannot be downloaded because they are already archived with ECGs	Attempt to download orders that have existing associated ECGs in Main Archive	warning
`Over Temperature`	Battery temperature has exceeded safe operating range	Battery reaches 50–59°C or ≥60°C	error
`Password is missing message`	Configuration screen password protection requires password entry	Accessing password-protected Configuration screen without entering password	warning
`Password is not confirmed message`	Configuration password was not confirmed	Enabling configuration password without confirming it	warning
`Patient ID field not enabled`	Patient ID field is disabled; cannot transfer ECGs without this required field	Attempt to transfer ECG to TraceMaster without Patient ID present	warning
`PIM Test Failed`	PIM (Patient Interface Module) connectivity or communication test failed	PIM patient data cable disconnected or not properly attached; persistent cable connection issue	error
`Please select a TraceMaster server as the default connection`	No default TraceMaster server selected	Attempting to set default TraceMaster server without first selecting it	warning
`Recommend Calibration`	Battery level indicator accuracy affected	Battery power indicators not functioning usefully in daily work environment	warning
`Recommend Replacement`	Batteries have reached end of useful life	Appears in Battery Status window after calibration procedure completion	error
`Required patient information missing`	ECG transfer failed due to incomplete required patient information	Attempt to transfer ECG to TraceMaster without all required patient data	error
`Selected ECG exceeds USB archive space`	ECG file is too large to fit in available USB memory stick storage	Attempt to archive or save ECG to USB memory stick	error
`Server connection reset`	Network connection to TraceMaster server was unexpectedly closed during operation	Server closed connection during orders or ECG transfer operation	error
`The cardiograph must restart to display simulated waveform d`	Cardiograph restart required to enable simulation mode	Simulation mode turned on; device requires restart to display simulated waveforms	info
`The cardiograph must restart to return to normal operating m`	Cardiograph restart required to exit simulation mode	Simulation mode turned off; device requires restart to return to normal operation	info
`The Front/Back Battery is overcharged`	Battery has been overcharged by a cardiograph running older software	Battery charged by cardiograph without software version A.07.07	warning
`The maximum number of fax profiles has been configured messa`	Cannot add more fax profiles; limit reached	Attempting to add fax profile when maximum is configured	warning
`The maximum number of OrderVue inboxes has been created mess`	Cannot create more OrderVue inboxes; limit reached	Attempting to create OrderVue inbox when maximum is configured	warning
`The maximum number of TraceMaster connections has been confi`	Cannot add more TraceMaster connections; limit reached	Attempting to add TraceMaster connection when maximum is configured	warning
`There are more than 200 ECGs on USB stick`	USB memory stick contains more than maximum supported ECG files	Attempt to display or manage ECG files from USB stick with >200 ECGs	warning
`There is no default TraceMaster server available for Auto Ti`	No default TraceMaster server configured for automatic time synchronization	TraceMaster settings not configured for Auto Time Sync	warning
`Timed ECG exceeds Main Archive limit`	New timed ECG cannot be saved as Main Archive has reached capacity limit	Attempt to save a timed ECG to Main Archive	error
`Unapproved battery`	Battery is not approved for use despite meeting Philips specifications	Unapproved battery detected at power-up, unlock, user login, or exit from sleep mode	warning
`Unexpected reply received from TraceMaster message`	Unexpected response format received from TraceMaster server	Archive error with unexpected reply from server	error
`Unknown error accessing archive storage capacity`	Error occurred while querying storage capacity of archive media	Attempt to check storage space on USB stick or internal Compact Flash	error
`Unrecognized battery`	Installed battery is not supported and could damage the cardiograph	Unsupported battery detected at power-up	critical
`Unsaved changes will be deleted message`	Configuration changes not saved and will be lost	Exiting configuration screens without saving changes	warning
`Unsupported XML version message`	XML version of selected ECG is not supported by TraceMaster server	XML schema of selected ECG not compatible with TraceMaster	warning
`USB memory stick not accessible`	USB memory stick not recognized or not fully inserted into connector	Attempt to access USB memory stick for reading or writing ECGs	error
`W-149c`	Archive Display Difference - Non-PageWriter Source ECGs	Some ECGs retrieved from ECG management print with visual differences	info
`Worklist full - orders cannot download`	Worklist has reached maximum capacity; cannot download additional orders	Attempt to download orders when Worklist at full capacity limit	error
`XML error message`	XML ECG file is corrupted	File corruption detected during XML processing	error
`XML unicode encoding is not UTF-16 message`	XML file has invalid character encoding	XML file encoding is not UTF-16	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.