Patient monitors · IntelliVue family

Philips IntelliVue MX700: troubleshooting and error codes

The ServiceForge knowledge base holds 103 documented symptoms for the Philips IntelliVue MX700, with 237 ranked causes, 25 diagnostic checks with test points and expected values, and 13 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

AC LED does not light up caution

AC Power LED is not illuminated when power is connected

Ranked causes

1. AC Connection not ok (common)
2. LED defective (occasional)
3. Power Switch board not connected to main board (occasional)
4. Power supply defective (occasional)
5. iPC defective (rare)
6. I/O board defective (rare)
7. Connector board defective (rare)
8. Panel adapter board defective (rare)
9. Mixer board defective (rare)
10. Main Board defective (rare)

10 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External Touch Display not functioning

External touchscreen does not respond to touch input

Ranked causes

1. Touchscreen temporarily disabled (common)
2. Touchscreen permanently disabled (occasional)
3. External Touch cable not connected (occasional)
4. External Touch driver configuration issue (occasional)
5. Connector board defective (rare)
6. External touch defective (rare)
7. Main board defective (rare)
8. Touch not calibrated (occasional)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External device not receiving data via USB

USB-connected external device not receiving monitor data

Ranked causes

1. Port not configured for data export (common)
2. Wrong protocol driver configured (common)
3. Cable not connected or defective (common)
4. Device does not support protocol version (occasional)
5. Terminal concentrator incompatible (occasional)
6. I/O board in wrong slot (occasional)
7. MIB/RS232 board defective (rare)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Green Power On LED and Red Error LED remain off after pressing power on button caution

Neither Green Power On LED nor Red Error LED illuminate after power button is pressed

Ranked causes

1. Power Switch Micro Controller hung (common)
2. Power switch board not connected to main board (occasional)
3. Power Switch Board defective (occasional)
4. I/O Board defective (occasional)
5. Connector board defective (rare)
6. Mixer board, IIT, WLAN, panel adapter or Alarm LED board defective (rare)
7. Main board defective (rare)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Integrated display is blank or brightness is reduced caution

Display shows no content or display brightness is lower than normal, assuming boot completed without error

Ranked causes

1. Display brightness reduced by overheating (common)
2. Backlight Inverter Cable not connected (occasional)
3. Backlight tubes defective (occasional)
4. Backlight Inverter board defective (occasional)
5. Panel Adapter board defective (rare)
6. LCD Flat panel defective (rare)
7. Main board defective (rare)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch Screen not functioning

Integrated touchscreen does not respond to touch input

Ranked causes

1. Touchscreen temporarily disabled (common)
2. Touchscreen permanently disabled (occasional)
3. Touch screen not connected (occasional)
4. Panel adapter board defective (rare)
5. Touch screen defective (rare)
6. Main board defective (rare)
7. Touch not calibrated (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External Display is blank caution

Slave Display shows no content or no picture output

Ranked causes

1. Integrated display also blank (common)
2. Video cable to external display not connected (occasional)
3. External display has no power (occasional)
4. External display is defective (occasional)
5. Connector Board defective (rare)
6. Main board defective (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External Display is blank (iPC connected) caution

External display connected to iPC shows no content

Ranked causes

1. Integrated display also blank (common)
2. Video cable to external display not connected (occasional)
3. External display has no power (occasional)
4. External display is defective (occasional)
5. iPC defective (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

MMS Extension prompt or INOP message - unsupported configuration

Prompt message 'Measurement Server Configuration not supported' or INOP 'MsmtSrv not Supp' displayed

Ranked causes

1. Unsupported MMS extension connected (common)
2. MMS extension defective (occasional)
3. Measurement server defective (occasional)
4. Wrong software revision or too many servers connected (occasional)
5. Unsupported measurement server type (e.g. M3000A) (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red Error LED stays on continuously caution

Red Error LED does not turn off after power-on sequence

Ranked causes

1. External connected device defective (common)
2. I/O Board defective (occasional)
3. Connector board defective (rare)
4. Mixer board, IIT, WLAN, panel adapter or Alarm LED board defective (rare)
5. Main board defective (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AGM connected to RS232 not functioning

AGM device connected to RS232 port not working

Ranked causes

1. RS232 port not configured for AGM (common)
2. Cable not connected or defective (common)
3. MIB/RS232 board in wrong slot (occasional)
4. MIB/RS232 board or connector defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm sounds but no LED indication

Alarm occurs but LED does not light up

Ranked causes

1. Environment lighting too bright (common)
2. Alarm LED board cable disconnected (occasional)
3. Alarm LED board defective (occasional)
4. Main board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm sounds without audio output

Alarm occurs but no alarm sound is issued

Ranked causes

1. Audible alarm indicators switched off (common)
2. Volume set to zero (common)
3. Speaker defective (occasional)
4. Sound amplifier on main board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP Unsupported LAN message

Monitor displays 'Unsupported LAN' INOP message

Ranked causes

1. Network failure (common)
2. Monitor connected to wrong network (occasional)
3. IP address conflict after infrastructure re-installation (occasional)
4. IIT is enabled but no IIT infrastructure can be found (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer unavailable (Local)

Status message 'Print device Local 1 (Local 2) unavailable'; printer job stalled

Ranked causes

1. Printer not powered on (common)
2. Printer paper tray empty (common)
3. Cabling not connected correctly (occasional)
4. Connector board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printouts not as expected

Printer output quality or appearance issues

Ranked causes

1. Paper size not correctly configured (common)
2. Printer resolution not correctly configured (common)
3. Color support incorrectly configured (occasional)
4. Printer not compatible (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder not communicating

Recorder not communicating with system

Ranked causes

1. Poor connection to FMS (common)
2. Too many recorder modules (occasional)
3. System not configured properly (occasional)
4. Too many modules connected (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm Lamp INOP message

Check Alarm Lamps INOP message displayed

Ranked causes

1. Alarm LED board cable disconnected (common)
2. Alarm LED board defective (occasional)
3. Main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Configuration problem - WPA Enterprise or WPA2 Enterprise

Monitor unable to authenticate using WPA Enterprise or WPA2 Enterprise security; device shows 'Scanning' or 'Authenticating' state

Ranked causes

1. Mode, SSID, Country or Security settings mismatch during Scanning state (common)
2. Authentication server or WLAN controller error during Authenticating state (occasional)
3. Device excluded from WLAN controller or invalid certificates (rare)

First check

Check connection status for Scanning state

Test point: Main Setup -> Network -> WLAN Diagnostics -> Conn.Status
Expected: State not 'Scanning'

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG Out function not operating caution

ECG output function does not work; signal may not reach defibrillator

Ranked causes

1. MSL cable issue (common)
2. Power Switch/ECG OUT board faulty (occasional)
3. MSL connector in measurement server faulty (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP Bad Server Link

INOP Bad Server Link message displayed; indicates communication or compatibility issue between monitor and FMS/MMS modules

Ranked causes

1. Unexpected data detected on MSL bus or communication failure (common)
2. FMS or MMS with incompatible software revision connected (occasional)
3. Communication between components not functioning (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard/Mouse not functioning (direct attachment)

Keyboard or mouse connected directly to monitor is unresponsive

Ranked causes

1. Keyboard/Mouse not connected properly (common)
2. Keyboard/Mouse defective (occasional)
3. Connector board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard/Mouse not functioning (iPC connection)

Keyboard or mouse connected to iPC is unresponsive

Ranked causes

1. Keyboard/Mouse not connected properly (common)
2. Keyboard/Mouse defective (occasional)
3. iPC defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Module not recognized with LEDs functional

Front End Measurement Module not recognized; FMS LEDs are normal

Ranked causes

1. Module or connector defective (common)
2. MSL voltage out of range (occasional)
3. Mother board or connector faulty (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor alarmed but Nurse Call not activated

Monitor alarm occurs but Nurse Call relay does not activate

Ranked causes

1. Relay configuration incorrect (common)
2. Cable connection not correct (common)
3. Connector or Relay board defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No connectivity to PIC, no prompt or error message

Monitor has no connection to Philips Information Center with no error displayed

Ranked causes

1. Hardware Defect (occasional)
2. NGN Connector board defective (occasional)
3. Switch defective or misconfigured (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No sounds from PC

PC audio is not being output through monitor speakers

Ranked causes

1. PC sounds disabled (common)
2. Flat ribbon cable to iPC not connected correctly (common)
3. Windows audio configuration or drivers not correct (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No Test Sound issued

Test sound is not played during boot phase

Ranked causes

1. INOP condition present (common)
2. Speaker defective (occasional)
3. Main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Other Bed Overview not available

Other Bed Overview feature is not accessible on monitor

Ranked causes

1. Configuration Problem (common)
2. Switch multicast filters not configured (occasional)
3. Function not available for IntelliVue Instrument Telemetry or early IIC with WLAN (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC does not start automatically and/or cannot be started manually

iPC fails to power on or start automatically

Ranked causes

1. HW setting incorrect (common)
2. Flat ribbon cable to iPC not connected correctly (common)
3. iPC defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC HW Malfunction prompt message

Monitor displays 'PC HW Malfunction' error message

Ranked causes

1. Battery empty (common)
2. PC temperature is too high (common)
3. PC defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red Error LED stays on

Red Error LED continuously lit on Flexible Module Rack

Ranked causes

1. MSL cable defective (common)
2. Flex connector to MSL defective (occasional)
3. CPU module defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote Control not recognized by monitor

Wired remote control does not respond or is not detected

Ranked causes

1. Connector Board defective (common)
2. Remote Control not plugged according to USB rules (occasional)
3. Remote Control defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speaker Malfunction INOP message

INOP Speaker Malfunction message displayed

Ranked causes

1. Speaker cable disconnected (common)
2. Speaker defective (occasional)
3. Sound amplifier on main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SRR communication aborted or Invalid Chan INOP

Short Range Radio communication aborted; SRR Interference or SRR Invalid Chan INOP message displayed

Ranked causes

1. RF interference in environment (common)
2. Too many SRR devices allocated to one channel (occasional)
3. SRR device out of range (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LEDs remain off caution

Alarm LED indicators do not light up during boot or operation

Ranked causes

1. Alarm LED board is defective (common)
2. Main board defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

IIT adapter - no network icon or flashing

Monitor does not display network indicator or indicator flashes; no association to central station via IIT adapter

Ranked causes

1. Communication problem or MAC Instr. Tele. field is 0000 0000 0000 (common)
2. Incorrect RF Access Code or no IP address (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

LAN connection not functioning

Network connection is not operational

Ranked causes

1. Flat ribbon cable to iPC not connected correctly (common)
2. iPC defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Measurement Server starts but no LEDs active

Measurement server powers up but LED indicators do not illuminate

Ranked causes

1. MSL cable or connector communication lines broken (common)
2. Connector board or main board defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Navigation Point not functioning

Navigation Point input device does not respond

Ranked causes

1. Navigation Point not connected properly (common)
2. Navigation Point defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No Central Monitoring message issued patient safety

Monitor displays 'No Central Monitoring' INOP message

Ranked causes

1. Monitor is not assigned to a sector (common)
2. Another monitor on network has same Equipment Label (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No network icon or network icon flashes

Monitor does not display network connectivity indicator, or indicator flashes intermittently, with no association to central station

Ranked causes

1. Communication problem or RSSI value below 30 (common)
2. Wireless adapter not yet operational (occasional)

First check

Verify RSSI indicator is rotating

Test point: Main Setup -> Network -> WLAN Diagnostic -> RSSI
Expected: Indicator rotating

1 more check with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Nurse Call Relay INOP

INOP message 'Check Nurse Call Relay' displayed

Ranked causes

1. Connector board defective (common)
2. Flexible Nurse Call Relay board defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC Operating System does not start up

Operating system fails to boot after power on

Ranked causes

1. Cable connection to hard disk loose (common)
2. Hard disk defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Print job queuing error

Prompt message 'Print job could not be queued'; no printer found

Ranked causes

1. Printer disabled in setup (common)
2. Printer paper size mismatch (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer unavailable (Remote)

Status message 'Print device Remote 1/2/3 unavailable'; printer job stalled

Ranked causes

1. Print error on Philips Information Center (common)
2. Network connection not functioning (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Prompt message 'no central assigned to this bed' patient safety

Monitor displays 'no central assigned to this bed' message

Ranked causes

1. Monitor label is not set in monitor (common)
2. Problem with Philips Information Center to Switch communication (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder paper not feeding properly

Paper feed problem in recorder

Ranked causes

1. Paper roll off center (common)
2. Dirty roller (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder poor print quality

Print quality from recorder is poor

Ranked causes

1. Printhead dirty (common)
2. Printhead failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red Error LED blinks (cyclic reboots) caution

Red Error LED blinks indicating device is rebooting repeatedly

Ranked causes

1. Hardware Failure (common)
2. Software Fault (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote Control not functioning

Remote control does not respond to user input

Ranked causes

1. Low battery (common)
2. Remote Control defective (occasional)

First check

Verify battery presence and condition

Test point: battery compartment
Expected: battery installed and not depleted

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Serverlink hardware failure

INOP Message 'Serverlink Malf' displayed with audible beep every two seconds

Ranked causes

1. MSL cable faulty (common)
2. Connector board faulty (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SRR communication dropouts or gaps in parameter waves patient safety

Measurement data from SRR connection exhibits dropouts or gaps; SRR Interference INOP may be issued

Ranked causes

1. RF interference in environment (common)
2. Too many SRR devices allocated to one channel (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SRR icon changes to SRR but assignment fails or SRR Interference INOP

Monitor measurement selection icon changes to SRR but device assignment fails; SRR Interference INOP message displayed

Ranked causes

1. RF interference in environment (common)
2. Too many SRR devices on one channel (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SRR measurement selection icon does not change to SRR

Monitor unable to assign Short Range Radio (SRR) device; measurement selection icon does not switch to SRR mode

Ranked causes

1. SRR configuration settings incorrect or interface not installed (common)
2. SRR interface defective or incompatible (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration unit contains air before first use

Initial air in unit before first operation causes inaccurate calibration results

Ranked causes

1. Air trapped in new calibration unit (common)

First check

Verify gas pressure indicator reading before calibration

Test point: Pressure indicator on front panel
Expected: Not in black zone

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Basic performance assurance patient safety

Basic system performance test to verify connected parameter modules display values in demo mode

Ranked causes

1. Routine performance verification (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Cover removal

Procedural steps to remove calibration unit cover for access to internal flow restriction components

Ranked causes

1. Cover access needed for internal adjustment (unknown)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: ECG and respiration performance patient safety

Detailed ECG and respiration measurement performance test using patient simulator to verify signal quality and heart rate accuracy

Ranked causes

1. Performance assurance testing required (common)

First check

Connect patient simulator to ECG/Resp connector

Test point: ECG/Resp connector on MMS/IntelliVue X2
Expected: Patient simulator connected

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Gas flow adjustment

Gas flow rate exceeds permitted maximum on Philips 15210B calibration unit; requires restriction adjustment and screw tuning

Ranked causes

1. Gas flow restriction insufficient (unknown)

First check

Gas flow performance check

Test point: Calibration unit outlet
Expected: Within permitted maximum

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Calibration: Gas Flow Performance Check
Calibration: Microstream CO2 measurement
Calibration: Noninvasive blood pressure measurement
Calibration: Regulator/control block removal
Calibration: Timer control knob removal
Calibration: Touchscreen
Configuration problem - WEP, WPA(PSK), WPA2(PSK)
Date and Time not displaying correctly
Display Resolution incorrect
DVI, VGA or USB connections not functioning
ECG Out equipment malfunction
Gas outlet blockage or deposits
Gas pressure indicator in black zone
INOP Message Check Input Devices issued
iPC menu not available
LCD display image sticking
Measurement module ignored in slot
Measurement module label conflict
Measurement Server does not start - no LEDs active
MSL Power High INOP
MSL Power Off INOP
MSL Power Overload INOP
Navigation Point Knob Rotation or Selection control not functioning
No connected USB devices functioning
No ECG-OUT signal to defibrillator
Operating System crashes during startup
Other Bed Alarms not appearing
PC is unstable or shows colors incorrectly
Printing on remote device but no output
Recorder door switch issue
Recorder module does not lock into FMS
Recorder paper-out sensor issue
Recorder won't run
Red Error LED flashes
Remote Control cannot be assigned to a monitor
Status Message Incompatible SW Revision versions
Telemetry device not recognized by monitor via SRR
Too many modules of same type connected
Touchscreen operation disabled permanently
Touchscreen operation disabled temporarily
Undesired PC sounds from internal speaker
Unrecognized measurement module in slot
VueLink alarm without audio on monitor

43 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Bad Server Link INOP`	Communication failure between monitor and measurement server (FMS or MMS)	Data error on MSL bus or software version mismatch	error
`Check internvoltage`	Problem with too low voltages in monitor (5V, 12V)	Monitor internal voltage check fails	error
`Check Monitor Func`	Alarm lamps, display or interfaces may not function correctly	Too low internal voltages detected	error
`Check Monitor Temp`	Temperature inside monitor is too high	Internal temperature exceeds safe operating range	critical
`Internal Comm.Malf.`	Problem with the I2C Bus communication in the monitor	I2C Bus communication failure detected	error
`MCC Unsupported`	MSL coupling cable connected to device which does not support MSL coupling	MSL coupling cable connected to unsupported device	warning
`Measurement Server Configuration not supported`	Unsupported MMS extension or configuration has been connected	Incompatible MMS extension module detected at startup	warning
`Measurement Server not supported, unplug device, switch moni`	Critical incompatibility with connected measurement server module	M3000A Revision A detected or parameter board failure	critical
`MSL Power High INOP`	Module supply line (MSL) bus is drawing excessive current but below shutdown threshold	Total current draw from connected FMS and MMS exceeds design limit but monitor remains powered	warning
`MSL Power Off INOP`	Module supply line (MSL) power has been disabled by monitor to protect system from overload	Excessive current draw on MSL for sustained period (>15 minutes)	error
`MSL Power Overload INOP`	Short circuit or dangerous condition detected on MSL bus	Shorted connector or internal fault in connected module	error
`MsmtSrv not Supp`	Unsupported measurement server type or too many servers connected	M3000A or other incompatible model connected; >1 measurement server with monitor	warning
`Settings Malfunction`	Problem during configuration cloning process or corrupted settings memory	Settings memory corrupted or clone process failed	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.