Patient monitors · IntelliVue family

Philips IntelliVue MP60: troubleshooting and error codes

The ServiceForge knowledge base holds 235 documented symptoms for the Philips IntelliVue MP60, with 524 ranked causes, 228 diagnostic checks with test points and expected values, and 39 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Green Power On LED and Red Error LED remain off after pressing power button high voltage

Both power on and error indicator LEDs fail to illuminate when power button is pressed after boot attempt

Ranked causes

1. Remote devices causing power fault (common)
2. Power Switch Micro Controller hung (common)
3. Power switch board not connected to main board (occasional)
4. Power Switch Board defective (occasional)
5. I/O Board defective (occasional)
6. Touch controller, Flat Panel Adapter, ECG-Out or MSL-2 Board defective (occasional)
7. Measurement Server Mount defective (rare)
8. Integrated Module Slot defective (rare)
9. Video Board defective (rare)
10. Main Board defective (rare)

10 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Integrated display blank or brightness reduced

Display is blank or has reduced brightness. May occur when room temperature exceeds 40°C or below 5°C.

Ranked causes

1. Display overheating from high room temperature (common)
2. Flat Panel Adapter cable disconnected (common)
3. Backlight Inverter Cable disconnected (common)
4. Backlight tubes defective (occasional)
5. Backlight Inverter board defective (occasional)
6. Panel Adapter board defective (occasional)
7. LCD Flat panel defective (occasional)
8. Video board defective (occasional)
9. Main board defective (rare)

First check

Connect external XGA display

Test point: Video port
Expected: External display works or does not work

9 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pneumatic system shows problem

Diagnostic message indicates pneumatic system failure or anomaly detected during operation

Ranked causes

1. Weak pump (occasional)
2. Occluded pneumatics (occasional)
3. Defective cables (rare)
4. Solenoid or air reference filter problem (occasional)
5. Flowrate problem (occasional)
6. Flow transducer incorrectly connected (rare)
7. Pump problem (occasional)
8. Defective power supply (rare)
9. Defective main PC board (rare)

9 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power-on LEDs do not illuminate caution

Green Power On LED and Red Error LED remain off after pressing power button

Ranked causes

1. Remote devices causing interference (common)
2. Power switch microcontroller hung or frozen (common)
3. Power switch board not connected to main board (occasional)
4. Power switch board defective (occasional)
5. I/O board defective (rare)
6. Touch controller, video, ECG-Out, or MSL-2 board defective (rare)
7. Measurement server mount defective (rare)
8. Video board defective (rare)
9. Main board defective (rare)

9 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch screen not functioning

Touch panel does not respond to user input; touches are not registered or recognized by the system

Ranked causes

1. Touchscreen functionality temporarily disabled (common)
2. Touchscreen functionality permanently disabled (occasional)
3. Touch controller not connected (occasional)
4. Touch controller cable not connected (occasional)
5. Touch panel cable not connected (occasional)
6. Touch controller board defective (rare)
7. Touch screen defective (rare)
8. Main board defective (rare)
9. Touch not calibrated (occasional)

9 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External Touch Display not functioning

External touchscreen input device is not responding or not working.

Ranked causes

1. Touchscreen temporarily disabled (common)
2. Touchscreen permanently disabled (common)
3. External Touch cable not connected (common)
4. External Touch driver configuration error (occasional)
5. MIB Board defective (occasional)
6. External touch defective (occasional)
7. Main board defective (rare)
8. Touch not calibrated (common)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Integrated Touch Display not functioning

Touchscreen on integrated display is not responsive or not working.

Ranked causes

1. Touchscreen temporarily disabled (common)
2. Touchscreen permanently disabled (common)
3. Touch controller cable disconnected (occasional)
4. Touch panel cable disconnected (occasional)
5. Touch controller board defective (occasional)
6. Touch Sensor defective (occasional)
7. Main board defective (rare)
8. Touch not calibrated (common)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No connectivity to PIC, no prompt or error message on monitor

Monitor cannot communicate with Philips Information Center; network connection fails silently without error indication

Ranked causes

1. Monitor connected to wrong network (common)
2. IP address conflict after infrastructure re-installation (occasional)
3. LAN cable disconnected or defective (common)
4. NGN Connector board defective (occasional)
5. Hardware defect in network switch (rare)
6. Configuration problem in switch (common)
7. Monitor and PIC software not compatible (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operating temperature shows problem

Diagnostic message indicates module operating temperature outside specified limits

Ranked causes

1. Defective fan (occasional)
2. Insufficient air circulation (occasional)
3. Operating environment outside limits (occasional)
4. Defective IR measurement assembly head (rare)
5. Defective agent ID head (rare)
6. Defective power supply (rare)
7. Defective main PC board (rare)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red Error LED stays on continuously caution

Red error indicator illuminated constantly after power-on

Ranked causes

1. External connected device causing fault signal (common)
2. I/O board defective (occasional)
3. Touch controller, flat panel adapter, ECG-Out, or MSL-2 board defective (rare)
4. Measurement server mount defective (rare)
5. Integrated module slot defective (rare)
6. Video board defective (rare)
7. Main board defective (rare)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LEDs illuminate but no alarm sound issued patient safety

Remote alarm device shows LEDs but produces no audible alarm

Ranked causes

1. Remote alarm device in wrong I/O slot (common)
2. Speaker defective (occasional)
3. Remote device interface defective (occasional)
4. Cabling not connected (common)
5. Cabling defective (occasional)
6. I/O board defective (occasional)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Anesthetic agent not identified or measured patient safety

Agent measurement missing; automatic agent identification fails; agent not detected; wrong agent identified

Ranked causes

1. Agent sample line not connected (common)
2. Agent parameter not enabled on monitor (common)
3. Incorrect agent configuration (auto vs manual mode) (occasional)
4. No anesthetic agent being administered (occasional)
5. Agent-ID assembly cable or connector failure (occasional)
6. Agent-ID assembly hardware failure (rare)

First check

Verify agent sample line is connected

Expected: Sample line connected to AGM agent inlet
Tools: Visual inspection

5 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

O2 Assembly shows problem

Diagnostic message indicates oxygen measurement assembly failure or measurement anomaly

Ranked causes

1. O2 jumpers incorrectly set (occasional)
2. O2 sensor failed calibration (occasional)
3. Defective O2 sensor (occasional)
4. Defective cables (rare)
5. Defective power supply (rare)
6. Defective main PC board (rare)

First check

Measure O2 sensor output voltage

Test point: TP8
Expected: 1% O2 approx 10mV; 20.8% O2 approx 208mV; 50% O2 approx 500mV
Tools: Voltmeter

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speed point attached to remote extension box not functioning

Speed point device connected to remote extension box does not respond

Ranked causes

1. Remote extension device not connected to monitor (common)
2. Speed point not connected properly (common)
3. Speed point defective (occasional)
4. Remote extension device defective (occasional)
5. Remote device I/O board in wrong slot (occasional)
6. Remote device I/O board defective (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SpeedPoint attached to Remote Extension Box not functioning

SpeedPoint input control on remote extension not responding

Ranked causes

1. Remote Extension Device not connected (common)
2. SpeedPoint not connected properly (common)
3. SpeedPoint defective (occasional)
4. Remote Extension Device defective (occasional)
5. Remote Device I/O board in wrong slot (rare)
6. Remote Device I/O board defective (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Agent ID assembly shows problem

Diagnostic message indicates Agent ID assembly failure or anomaly

Ranked causes

1. Wrong Agent-ID software revision (occasional)
2. Defective agent ID head (occasional)
3. Defective power supply (rare)
4. Defective cables (rare)
5. Defective main PC board (rare)

First check

Measure IR source voltage for agent ID head

Test point: TP11
Expected: 7.92V ±20mV, ±20mV
Tools: Voltmeter

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Anesthetic gas module does not communicate with monitor caution

LED steadily on or flashing; INOP GA EQUIP MALFUNCT displayed; module not responding to monitor

Ranked causes

1. Anesthesia software bundle not installed (common)
2. Incorrect RS232 or MIB port configuration (common)
3. Physical cable damage or loose connections (occasional)
4. AGM hardware failure (occasional)
5. Monitor motherboard failure (rare)

First check

Verify Anesthesia software bundle is installed

Expected: IntelliVue Anesthesia #H30 present
Tools: Monitor

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

External Display blank

External video display connected to monitor shows blank screen.

Ranked causes

1. Video cable not connected (common)
2. External display has no power (common)
3. External display defective (occasional)
4. Video board defective (occasional)
5. Main board defective (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard or mouse on Remote Extension Box not functioning

Input devices connected to remote extension box not responding

Ranked causes

1. Remote Extension Box not connected (common)
2. Keyboard/Mouse defective (occasional)
3. Remote Extension Device defective (occasional)
4. Remote Device I/O board in wrong slot (rare)
5. Remote Device I/O board defective (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard/mouse not functioning when attached to remote extension box

Keyboard or mouse connected to remote extension box does not respond

Ranked causes

1. Remote extension box not connected to monitor or device not connected to box (common)
2. Keyboard/mouse defective (occasional)
3. Remote extension device defective (occasional)
4. Remote device I/O board in wrong slot (occasional)
5. Remote device I/O board defective (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG-OUT signal to the Defib high voltage

ECG output signal not transmitted to defibrillator device

Ranked causes

1. Cabling not connected (common)
2. ECG OUT board defective (red LED does not switch on for about 1 second at power on) (occasional)
3. Main Board defective (red LED switches on and remains on for more than 20 seconds) (occasional)
4. ECG OUT board defective (external electronic defect) (occasional)
5. Main Board defective (external electronic defect) (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless network: No central monitoring

Wireless connection failed; monitor out of range or adapter powerless

Ranked causes

1. Monitor out of access point range (common)
2. Wireless adapter has no power (occasional)
3. Wrong firmware revision in adapter (occasional)
4. Wireless adapter defective (occasional)
5. Wrong adapter or access point configuration (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC LED does not light up high voltage

Power indicator LED fails to illuminate when AC mains are connected and power button is pressed

Ranked causes

1. AC mains not powered or power cord defective (common)
2. Power Switch LED defective (occasional)
4. Power supply defective (occasional)
5. Integrated Module Slot defective (rare)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AGM connected to RS232 port not functioning

MIB/RS232 port communication failure with AGM device

Ranked causes

1. MIB/RS232 port not configured for AGM (common)
2. Cable between AGM and monitor not connected correctly or defective (common)
3. MIB/RS232 board in wrong slot (occasional)
4. MIB/RS232 board defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AGM on RS232 port not functioning

AGM device connected to MIB/RS232 port is not operational

Ranked causes

1. MIB/RS232 port not configured for AGM (common)
2. Cable between AGM and monitor not connected or defective (occasional)
3. MIB/RS232 board in wrong slot after reconfiguration (occasional)
4. MIB/RS232 board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm occurs but no alarm sound issued patient safety

Monitor displays alarm but produces no audible alert signal

Ranked causes

1. Audible alarm indicators switched off (common)
2. Volume set to zero (common)
3. Speaker defective (occasional)
4. Sound amplifier defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm on screen but no LED or sound on alarm device

Alarm is triggered and displayed on monitor screen, but remote alarm device produces no LED indication or sound.

Ranked causes

1. Cabling not connected (common)
2. Cabling defective (occasional)
3. I/O board defective (occasional)
4. Remote Alarm Device defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Gas flow performance

Annual check of gas delivery rate from 15210B calibration unit to ensure accuracy of calibration gas supply to tcpO2/tcpCO2 module

Ranked causes

1. Gas flow outside specification (unknown)
2. Gas flow less than minimum (occasional)
3. Gas flow greater than maximum (occasional)
4. Gas cylinder pressure depleted (common)

First check

Verify cylinder has adequate gas pressure

Test point: Pressure indicator on front panel
Expected: Not in black zone

1 more check with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Gas measurement missing or inaccurate patient safety

Gas measurement display absent, incorrect, or waves disappearing; calibration failures; incorrect readings

Ranked causes

1. Sample line not connected (common)
2. Sample line kinked, blocked, or damaged (common)
3. Calibration failure or drift (occasional)
4. Gas parameter not enabled on monitor (occasional)

First check

Verify sample line is physically connected to AGM

Expected: Sample line connected to AGM inlet
Tools: Visual inspection

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

IR measurement assembly shows problem

Diagnostic message indicates IR measurement assembly failure or measurement anomaly

Ranked causes

1. Defective IR measurement assembly head (occasional)
2. Defective power supply (rare)
3. Defective cables (rare)
4. Defective main PC board (rare)

First check

Measure IR source voltage for measurement assembly

Test point: TP6
Expected: 7.87V ±20mV, ±20mV
Tools: Voltmeter

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard or mouse attached to monitor not functioning

Input device directly connected to monitor not responding to user input

Ranked causes

1. Keyboard/Mouse not connected properly (common)
2. Keyboard/Mouse defective (occasional)
3. PS/2 I/O board in wrong slot (rare)
4. PS/2 I/O board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard/mouse not functioning when attached directly

Keyboard or mouse connected directly to monitor does not respond

Ranked causes

1. Keyboard/mouse not connected properly (common)
2. Keyboard/mouse defective (occasional)
3. PS/2 or USB I/O board in wrong slot (occasional)
4. PS/2 or USB I/O board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor alarmed but Nurse Call did not activate patient safety

Monitor alarm triggered but nurse call system not activated

Ranked causes

1. Incorrect configuration of relay latency or trigger (common)
2. Cable connection to monitor or nurse call system incorrect (common)
3. Nurse Call Relay board in wrong slot (occasional)
4. Nurse Call Relay board defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor alarmed but Nurse Call not activated patient safety

Monitor generates alarm but nurse call relay does not trigger

Ranked causes

1. Incorrect configuration of relay latency or trigger (common)
2. Cable connection to monitor or nurse call system incorrect (occasional)
3. Nurse Call Relay board in wrong slot (occasional)
4. Nurse Call Relay board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No connectivity to PIC

No network connection to Philips Information Center; no error message displayed

Ranked causes

1. Hardware defect - LAN cable (common)
2. NGN Connector board defective (occasional)
3. Network switch problem (occasional)
4. Configuration problem (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

One LED next to USB port with connected device is off

USB port LED indicator off despite device connected to port

Ranked causes

1. Device not supported (occasional)
2. Printer not switched on (common)
3. Short-circuit (occasional)
4. Connected devices drawing too much electricity (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Optical path shows problem

Diagnostic message indicates optical path measurement assembly anomaly or failure

Ranked causes

1. Defective or contaminated sample cell (occasional)
2. Defective IR measurement assembly head (occasional)
3. Defective power supply (rare)
4. Defective main PC board (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power supply shows problem caution

Diagnostic message indicates power supply voltage anomaly or failure

Ranked causes

1. Weak pump (occasional)
2. Defective power supply (occasional)
3. Defective cables (rare)
4. Defective main PC board (rare)

First check

Measure +12V HP supply voltage

Test point: TP14
Expected: +12V ±600mV, ±600mV
Tools: Voltmeter

4 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Print device local unavailable, printer job stalled

Local printer status shows unavailable, print jobs cannot complete

Ranked causes

1. Printer not switched on (common)
2. Printer paper tray empty (common)
3. Cabling not connected correctly (occasional)
4. I/O board defect (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speed point attached directly to monitor not functioning

Speed point device connected directly to monitor does not respond

Ranked causes

1. Speed point not connected properly (common)
2. PS/2 or USB I/O board in wrong slot (common)
3. PS/2 or USB I/O board defective (occasional)
4. Speed point defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speed Point not functioning when directly attached

Speed Point input device connected directly to monitor does not respond.

Ranked causes

1. Speed Point not connected properly (common)
2. PS/2 I/O board in wrong slot (occasional)
3. PS/2 I/O Board defective (occasional)
4. SpeedPoint defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Status message 'Print device Local 1 (Local 2) unavailable' - printer job stalled

Local printer not available; printer off, out of paper, cabling issue, or I/O board defective

Ranked causes

1. Printer not switched on (common)
2. Printer paper tray empty (common)
3. Cabling not connected correctly (common)
4. PS/2 or USB I/O board defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless out of range message issued patient safety

INOP message WIRELESS OUT OF RANGE displayed; monitor lost connection to information center

Ranked causes

1. LAN cable disconnected (common)
2. Information center disconnected (common)
3. Network infrastructure failure (occasional)
4. Monitor out of wireless range (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Zero calibration failed

Gas analyzer zero calibration fails to complete or produces out-of-range results

Ranked causes

1. Solenoid or air reference filter problem (common)
2. Occluded pneumatics (common)
3. Flowrate problem (common)
4. IR measurement head problem (occasional)

First check

Verify solenoid air draw

Test point: Room air filter
Expected: Air drawn at filter during calibration
Tools: Hand

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LEDs illuminate but no alarm sound on Remote Alarm Device

LEDs on remote alarm device light up but speaker does not produce sound.

Ranked causes

1. Wrong I/O slot (common)
2. Speaker defective (occasional)
3. Remote device I/F defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Communication problem with IntelliVue 802.11 Bedside Adapter or low RSSI

Monitor cannot communicate with wireless bedside adapter or signal strength below acceptable level (RSSI < 30)

Ranked causes

1. Network infrastructure not functioning properly (common)
2. Antenna cable disconnected or defective (common)
3. Cable connection between adapter and system interface board defective (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG Out/Marker In function does not function

ECG output and/or marker input functionality not operational

Ranked causes

1. MSL cable hardware problem (common)
2. ECG Out hardware defect (occasional)
3. MSL connector defect in measurement server (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG Out/Marker In function not functioning

ECG output or marker input feature not working

Ranked causes

1. Hardware problem - MSL cable (common)
2. ECG Out hardware defective in monitor (occasional)
3. MSL connector defective in measurement server (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External device not receiving data

Data export from monitor to external device not functioning

Ranked causes

2. Wrong data export protocol driver configured (common)
3. Cable between external device and monitor not connected or defective (common)
4. External device does not support data export protocol version (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

General monitor INOP: CHECK MONITOR TEMP

Temperature inside the monitor is too high

Ranked causes

1. Monitor ventilation obstructed (common)
2. Environmental conditions cause overheating (occasional)
3. Main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

General monitor INOP: INTERNAL COMM. MALF.

Problem with I2C Bus communication in the monitor

Ranked causes

1. Video board defective or communication issue (occasional)
2. Video board defective (occasional)
3. Main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP Message 'Check Alarm Lamps' issued

Alarm LED board cable disconnected, board defective, or main board defective

Ranked causes

1. Alarm LED board cable disconnected (common)
2. Alarm LED board defective (common)
3. Main board defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP message 'MsmtSrv not Supp' issued

System indicates measurement server is not supported by monitor; in-operative condition declared

Ranked causes

1. Wrong software revision on monitor or measurement server (common)
2. Too many measurement servers connected (occasional)
3. Unsupported type of measurement server connected (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP Message SERVERLINK MALF displayed

Beep every two seconds audible indicator; FMS or MMS with incompatible software revision connected or hardware communication fault

Ranked causes

1. FMS or MMS with incompatible software revision connected (common)
2. Communication between components not functioning (common)
3. Hardware for communicating with Multi-Measurement Server is faulty (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP message SPEAKER MALFUNCTION displayed caution

Speaker malfunction indicated. No alarm sound output capability.

Ranked causes

1. Speaker cable disconnected (common)
2. Speaker defective (occasional)
3. Sound amplifier on main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP message: Bad Server Link

Unexpected data or communication failure in MSL connection

Ranked causes

1. Unexpected data on MSL (occasional)
2. Incompatible software revision (occasional)
3. Communication failure (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP message: Check Alarm Lamps caution

Alarm LED system malfunction indicated

Ranked causes

1. Alarm LED board cable disconnected (common)
2. Alarm LED board defective (occasional)
3. Main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP message: MsmtSrv not Supp

Measurement Server software incompatible with monitor software version

Ranked causes

1. Wrong software revision (common)
2. Too many measurement servers connected (occasional)
3. Unsupported type of measurement server (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP message: Unsupported LAN

Network interface error; may indicate network failure or configuration issue

Ranked causes

1. Network failure (occasional)
2. Monitor connected to wrong network (occasional)
3. IP address conflict (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

IntelliVue 802.11 wireless adapter not connecting

Monitor with 802.11 adapter fails to authenticate or connect to access point; RSSI signal weak or connection status shows disconnected.

Ranked causes

1. WLAN configuration incorrect (common)
2. Access point distance or antenna orientation incorrect (common)
3. Access point incompatibility or failure (occasional)

First check

Access WLAN Diagnostic service window

Test point: Service Mode > Main Setup > WLAN Diagnostic
Expected: Service window opens with Conn.Status field visible

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Measurement Server configuration not supported
Medical electrical system non-compliance after installation
Message 'Measurement Server Configuration not supported' issued
Other Bed Overview not available
Oxygen (O2) not measured
Red Error LED stays on
Touchscreen not responding to touch input
Unit does not power on
Wireless Adapter has no power
Wireless network: Frequent dropouts and disconnects
Alarm LEDs do not illuminate
Alarm LEDs remain off
Alarm occurs but no LED lights up
Calibration: Anesthetic Gas Module
Care and cleaning of external surfaces
Disappearing waves in warmup mode
Equipment leakage current excessive (normal condition)
Equipment leakage current excessive (single fault condition)
Flexible Module Rack not communicating with monitor
Flowrate outside specification during performance test
Frequent dropouts and network disconnects on wireless
General monitor INOP: CHECK INTERNAL VOLTAGE
General monitor INOP: SETTINGS MALFUNCTION
Inserted module LEDs normal but module not recognized
Leakage detected during performance test
LEDs on IntelliVue 802.11 Bedside Adapter are off and remain off
Measurement module not recognized despite LEDs normal
Measurement Server does not start - LEDs normal
Measurement Server does not start up; no LEDs active; no INOP or prompt displayed
Monitor connected to LAN but not monitored at central
Network prompt: No central assigned to bed
Network related: NO CENTRAL MONITORING message
No connectivity in multi-access-point coverage area
No test sound issued
Normal operation waves or numerics missing
O2 measurement unable to measure
Paper not feeding properly
Parameter modules not detected or not functional
Poor print quality
Poor print quality from recorder
Print device remote unavailable, printer job stalled
Print job could not be queued, no print device found
Prompt message 'Print job could not be queued'
Protective earth resistance excessive
Pump malfunction or failure
Recorder not communicating with system
Recorder paper not feeding properly
Red Error LED blinks
Red Error LED blinks (indicating cyclic reboots)
Red Error LED flashes
Sidestream CO2 flow rate out of tolerance
Solenoid valve #2 not functioning
Status message 'Print device Remote 1 (Remote 2, Remote 3) unavailable' - job stalled
Top cover PC board malfunction or disconnection
Watertrap manifold or protector damaged
'Other Bed' Alarms not appearing
Agent gas measurement unable to measure
Agent ID head damaged or misaligned
Alarm occurs on screen but no LED or sound on alarm device
Alarm on VueLink device but no sound on monitor
Alarm sound issued but no LEDs light up
All LEDs on USB board are off
Applied part leakage current exceeds limit
Applied part leakage current measurement (invasive connectors)
Barometric pressure error outside tolerance
Calibration: Anesthetic Gas Module flowrate measurement
Calibration: Anesthetic Gas Module performance verification
Calibration: Anesthetic Gas Module safety verification
Calibration: Barometric pressure check and calibration
Calibration: Microstream CO2
Calibration: NBP
Calibration: Noninvasive Blood Pressure Measurement
Calibration: Safety testing after top cover removal
Calibration: Span calibration check
Calibration: Total flowrate check in normal mode
Calibration: Touchscreen
Calibration: Zero calibration
CO2 measurement unable to measure
CO2 scrubber replacement procedure
Connector holder insertion into dovetail connection
Cooling fan not operating smoothly
Cooling fan not running or operating abnormally
Diagnostic error in Gas Analyzer Diagnostic window
Disposal: Empty calibration gas cylinder
Dual link bar assembly with MSL flex connector
ECG heart rate measurement inaccuracy
ECG synchronization with defibrillator fails
Equipment leakage current exceeds limits
Final inspection of assembly
Firmware revision in wireless adapter is wrong
Flex cable connector insertion and alignment
Flexible Module Rack LEDs ok but module not recognized
FMS cables not properly connected
General monitor INOP: MCC UNSUPPORTED
Image sticking on LCD display
INOP 'BAD SERVER LINK' issued
INOP 'MSL Power High' issued
INOP 'MSL Power Off' issued
INOP 'MSL Power Overload' issued
INOP EcgOut EQUIP MALF is issued
INOP message CHECK NURSE CALL RELAY
INOP message CHECK NURSE CALL RELAY is issued
INOP message: CHECK INPUT DEVICES
INOP message: MSL Power High
INOP message: MSL Power Off
INOP message: MSL Power Overload
INOP message: Serverlink Malf
Inserted module does not function
Invasive pressure performance test failure
IT equipment in patient vicinity leakage current non-compliance
Mainstream CO2 accuracy test failure
Measurement from server does not appear on monitor
Measurement module currently ignored
Measurement Module in Flexible Module Rack currently ignored
Measurement Module in Integrated Module Slot currently ignored
Measurement parameter not displayed on monitor
Measurement Server connection error
Measurement Server does not start - no power
Measurement Server does not start but LEDs are normal
Messages 'Measurement Server not supported, unplug device, switch monitor off/on' and INOP 'Bad Measurement Server' issued
Module does not lock into FMS
Monitor is out of range of wireless access point
Monitor not progressing through boot sequence
N2O measurement unable to measure
NBP accuracy test failure
NBP linearity test failure
NBP system leakage detected
NBP valve closure test failure
Network connection lost
Network related: UNSUPPORTED LAN message
No central monitoring possible via wireless adapter
No marker pulse displayed on the monitor
No Network icon or Network icon flashes; no association to central station
None of the connected USB devices are functioning
Nurse Call Relay not functioning
Overview and Printing do not work on wireless
Power fuse failure or blown fuse
Power Loss Alarm Buzzer not sounding
Printing on remote device reported but no output
Printouts are not as expected
Prompt message 'Too many <label> modules connected'
Prompt message: Too many modules of same type
Protective earth leakage current from multiple socket outlet exceeds limit
Pump filter maintenance required or failed
Pump replacement and flow calibration
Pump test failure
Recorder module does not lock into FMS
Remote extension device buttons not functioning
Remote Extension Device buttons not responding
Remote Extension Device input not functioning
Replacement: Pump and scrubber
Respiration rate measurement inaccuracy
Routine maintenance: Gas cylinder replacement
Sidestream CO2 accuracy test failure
Span calibration check failure for gas channels
Speed point knob rotation or joystick control not functioning
SpeedPoint knob or joystick control not functioning
SpO2 measurement out of expected range
Status message 'Incompatible SW Revision versions' issued
Status message 'Printing on device Remote 1...' but no report printed
System thinks door is open when it is not
System thinks recorder door is open when closed
System thinks recorder is out of paper when it is not
System thinks recorder out of paper when not
Temperature measurement performance test failure
Top cover refitting with MSL flex cable protection
Unit setup before initial use
Unrecognized Measurement Module in Flexible Module Rack slot
Unrecognized Measurement Module in Integrated Module Slot
Unrecognized measurement module in slot
Wireless adapter defective
Wireless monitor losing access point connection
Wireless network: No connectivity with multiple access points
Wireless network: Overview or printing not working
Zero calibration check failure

175 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`16030`	Monitor spontaneously reboots	Spontaneous reboot without user interaction	critical
`16400`	Monitor spontaneously reboots	Spontaneous reboot without user interaction	critical
`16505`	Loss of configuration after system reboot	System reboot	critical
`17345`	MMS reboots unexpectedly	Spontaneous reboot of multi-measurement server	critical
`20005`	Loss of configuration after system reboot - monitor runs in default safe profile	System reboot or power cycle	error
`20212`	Monitor spontaneously reboots	Spontaneous reboot without user interaction	critical
`21002`	Monitor reboots upon removal of modules (M8048A)	Removal of I/O modules	error
`21002`	For M8048: Modules not recognized or monitor reboots upon module removal; For M3001: Monitor reboots after Temp or Pressure unused	Hardware module removal or unused module state	error
`21400`	MMS reboots unexpectedly, no waves or numerics displayed	Spontaneous reboot of multi-measurement server	critical
`30049`	Monitor spontaneously reboots	Spontaneous reboot without user interaction	critical
`32750`	Modules not recognized (M8048A)	Plug or removal of modules	error
`495`	Monitor spontaneously reboots	Spontaneous reboot without user interaction	critical
`500`	Monitor spontaneously reboots	Spontaneous reboot without user interaction	critical
`AGENT IDENT MALF`	Agent identification sensor malfunction	Serious Agent-ID hardware problem	error
`AGENT IDENT ZERO FAILED`	Agent identification sensor zero calibration failed	Solenoid 2 or Agent-ID problem	error
`CHECK INPUT DEVICES`	Speed point or other input device defective	Input device malfunction detected during initialization or operation	warning
`CHECKINTERNALVOLTAGE`	Problem with internal power supply voltages	Monitor detects abnormal 5V or 12V voltage levels	error
`CHECK MENU LABELS`	Menu labels configuration error	Monitor performs cold start and attempts to reset menu labels to defaults	warning
`CHECK MONITOR FUNC`	Alarm lamps, display or interfaces not functioning correctly	Detected when internal voltages are too low	error
`CHECK MONITOR TEMP`	Temperature inside the monitor is too high	Temperature exceeds maximum operating limit	warning
`CHECK SETTINGS`	Settings configuration error	Monitor performs cold start and settings default reset is detected	warning
`GA INCOMPATIBLE`	Gas analyzer module version incompatible with monitor	Incompatible AGM version	error
`GA NOT AVAILABLE`	Gas analyzer module not available to monitor	AGM not switched on or not properly connected	error
`GAS AN ACCURACY ?`	Gas analyzer accuracy questionable	Measurement accuracy degraded	warning
`GAS EQUIP MALF`	Gas equipment malfunction detected	AGM-monitor connection problem, subassembly failure, or Main PC Board issue	error
`GAS OCCLUSION`	Gas flow occlusion detected	Blockage in gas flow path, external or internal	error
`GA ZERO FAILED`	Gas analyzer zero calibration failed	Calibration procedure failed or produced out-of-range values	error
`INOP NBP Equipment Malfunction`	Non-invasive blood pressure equipment malfunction preventing normal operation	Occurs in monitoring mode when NBP calibration is invalid or hardware fault detected	error
`INTERNAL COMM.MALF.`	Internal I2C bus communication failure	Monitor detects I2C bus communication error	error
`MCC UNSUPPORTED`	Unsupported MSL coupling cable connection detected	MSL coupling cable connected to incompatible device	warning
`MONITOR LABEL DUPLICATE`	Another monitor on the network has the same equipment label	Duplicate equipment labels detected on network	warning
`NO CENTRAL MONITORING`	Monitor is not assigned to sector or central connection lost	Monitor not assigned to monitoring sector or connection to information center lost	error
`O2 EQUIP MALF`	Oxygen sensor equipment malfunction	O2 span calibration failed or sensor configuration error	error
`O2 ZERO FAILED`	Oxygen sensor zero calibration failed	O2 sensor calibration failed or produced out-of-range constants	error
`SETTINGS MALFUNCTION`	Configuration cloning failure	Problem occurs during configuration file cloning process	error
`SETTINGS MALFUNCTION`	Problem during cloning process or memory corruption	Settings memory space corrupted or cloning process failed	error
`UNSUPPORTED LAN`	Network failure detected after 1 minute of operation	Network infrastructure failure or extended communication loss	critical
`WIRELESS OUT OF RANGE`	Monitor lost connection to the Information Center	Connection to information center lost or wireless access point unavailable	error
`XXX MEAS DISTURBED`	Gas measurement disturbed (N2O, CO2, agent, or O2)	Transient measurement assembly problem	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.