Patient monitors · IntelliVue family

Philips IntelliVue MP5: troubleshooting and error codes

The ServiceForge knowledge base holds 79 documented symptoms for the Philips IntelliVue MP5, with 175 ranked causes, 77 diagnostic checks with test points and expected values, and 17 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

External device not receiving data

Data export to external device is not working; no data communication from monitor to connected device via MIB/RS232 port

Ranked causes

1. MIB/RS232 port not configured for data export (common)
2. Wrong data export protocol driver configured (common)
3. Wrong or defective cable (occasional)
4. Cable not connected properly or is defective (occasional)
5. External device does not support monitor data export protocol version (occasional)
6. Terminal concentrator incompatibility with dynamic speed negotiation (rare)
7. System interface board defective (rare)

First check

Verify port configured for data export

Test point: Monitor MIB/RS232 configuration settings
Expected: Port configured for data export

6 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Integrated display is blank

Built-in display shows no image or text. (Only valid if boot phase completed without error)

Ranked causes

1. Flexible Display cable not connected (common)
2. Backlight Inverter Cable not connected (common)
3. Backlight tube cable not connected (common)
4. Backlight tubes defective (occasional)
5. Backlight Inverter board defective (occasional)
6. LCD Flat panel defective (rare)
7. Main board defective (rare)

First check

Connect external display to video port

Test point: video port
Expected: external display shows image
Tools: external display

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Combined Power On/Error LED remains off after power button pressed

No LED indication (Power On/Error LED stays off) when power button pressed on monitor

Ranked causes

1. Remote devices connected causing boot failure (common)
2. Recorder PCA defective (occasional)
3. IIT module defective (occasional)
4. Flat Panel or Backlight Inverter defective (occasional)
5. System Interface Board or Main Board defective (occasional)
6. Main Board defective (occasional)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect predictive temperature values patient safety

Predictive temperature (pTemp) readings are inaccurate or do not match expected values; values from different body locations compared directly

Ranked causes

1. Wrong label chosen (e.g., pTaxial vs pToral) (common)
2. Wrong patient category selected (common)
3. Incorrect probe application (common)
4. Wrong probe covers used (occasional)
5. Probe defective (occasional)
6. Predictive temperature assembly defective (rare)

First check

Verify correct temperature label is selected

Test point: Monitor configuration menu
Expected: Label matches measurement location (pToral, pTaxial, etc.)

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

INOP Unsupported LAN issued

INOP message UNSUPPORTED LAN displayed; network icon shows disconnection or conflict

Ranked causes

1. Monitor not set up with correct label (common)
2. IIC to Switch communication problem (occasional)
3. Network failure or infrastructure down (occasional)
4. Monitor connected to wrong network (occasional)
5. IP address conflict after infrastructure change (occasional)
6. Hardware defect (system interface board or switch) (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch screen not responding to input

Touchscreen does not respond to touches or touch input is non-functional

Ranked causes

1. Touchscreen temporarily disabled via padlock (common)
2. Touch calibration lost after main board exchange (occasional)
3. Touch panel cable not connected (occasional)
4. Backlight tube cable positioned too close to touch sensor (rare)
5. Touch sensor defective (occasional)
6. Main board defective (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

External display is blank (Slave Display)

Secondary or external video display shows no image or text

Ranked causes

1. Video cable to external display not connected or defective (common)
2. External display has no power (common)
3. External display is defective (occasional)
4. System Interface board defective (rare)
5. Main board defective (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder communication or printing failure

Recorder is not communicating with monitor or is not printing; no output is produced

Ranked causes

1. Loose recorder connector (common)
2. Loose flat cable between recorder and main board (common)
3. Recorder defective (occasional)
4. Recorder interface board defective (occasional)
5. Main board defective (rare)

First check

Inspect and reinsert recorder connector

Test point: Recorder connector socket on monitor
Expected: Recorder fully seated with audible click or firm connection

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC Power LED does not illuminate

AC mains LED indicator does not turn on green when AC power cord connected

Ranked causes

1. AC connection not present or not okay (common)
2. Power supply defective (common)
3. System Interface Board defective (occasional)
4. Main Board defective (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm occurs but no sound issued

Monitor triggers alarm condition but no audible alarm tone is produced by the system

Ranked causes

1. Audible alarm indicators switched off (common)
2. Volume set to 0 (common)
3. Speaker defective (occasional)
4. Sound amplifier on main board defective (occasional)

First check

Verify audible alarm indicators are enabled

Test point: Monitor settings menu
Expected: Audible alarm indicators switched on

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lost connection to Information Center

Monitor lost connection to central monitoring system; INOP message NO CENTRAL MONITORING issued

Ranked causes

1. LAN cable disconnected (common)
2. Information Center disconnected or offline (occasional)
3. Network infrastructure failure (occasional)
4. Wireless monitor out of range (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

MP5 does not start up when connected via MSL to host monitor

Companion-mode MP5 monitor fails to power on or initialize when connected via MSL cable to host monitor

Ranked causes

1. MP5 not receiving AC power or battery not charged (common)
2. Feature 'Power up on MSL power' not functioning (occasional)
3. Internal flat ribbon cable between MSL board and system interface board defective (occasional)
4. MSL board, system interface board, or main board defective (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printout quality not as expected

Printed reports have incorrect appearance, formatting, or visual quality compared to expected output

Ranked causes

1. Printer paper size not correctly configured (common)
2. Printer resolution not correctly configured (common)
3. Printer color support misconfigured when not supported (occasional)
4. Printer not compatible with system (rare)

First check

Verify printer paper size configuration

Test point: Setup Printers menu > Paper size setting
Expected: Paper size matches the media loaded in the printer

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery malfunction patient safety

BATT MALF message with INOP tone; battery LED flashes. Alarms cannot be paused or switched off if monitor not on AC power.

Ranked causes

1. Battery status cannot be determined or battery-board communication failure (common)
2. System interface board defect (occasional)
3. Main board defect (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

MIB/RS232 gas module not functioning

Gas module connected to RS232 port is not responding; no communication with gas measurement module

Ranked causes

1. MIB/RS232 port not configured for gas module (common)
2. Gas module cable not connected or defective (common)
3. System interface board is defective (rare)

First check

Verify MIB/RS232 port configured for gas module

Test point: Monitor configuration settings
Expected: Port is configured for gas module communication

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

MP5 not communicating with host monitor via MSL

MP5 and host monitor cannot exchange data or signals over MSL connection

Ranked causes

1. Hardware for MSL communication defective (occasional)
2. Internal MSL ribbon cable defective (occasional)
3. MSL board, system interface board, or main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG output at host monitor (MP5 in companion mode) patient safety

Host monitor does not receive or display ECG signal from companion MP5 monitor

Ranked causes

1. Hardware for MSL communication defective (occasional)
2. Internal MSL ribbon cable defective (occasional)
3. MSL board, system interface board, or main board defective (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG sync pulse output

ECG synchronization pulse is not being output from the monitor; external device does not receive sync signal

Ranked causes

1. Software not configured correctly for ECG sync (common)
2. Wrong cable connected (occasional)
3. No ECG pulse signal available from monitor (rare)

First check

Verify ECG sync software configuration

Test point: Monitor ECG sync configuration settings
Expected: Software configured correctly for ECG sync per configuration guide

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Nurse call relay did not activate when monitor alarmed patient safety

Patient alarm on monitor was triggered but nurse call system did not activate; no alert sent to nursing station

Ranked causes

1. Relay configuration incorrect (common)
2. Cable connection loose or incorrect at monitor or nurse call system (common)
3. System interface board defective (rare)

First check

Verify nurse call relay configuration

Test point: Monitor relay configuration settings (latency, trigger)
Expected: Relay configured correctly per configuration guide

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Other Bed Overview not available

Other Bed Overview feature not functioning or not accessible

Ranked causes

1. Incompatible telemetry adapter or IIC version (occasional)
2. Configuration problem with care group assignment (occasional)
3. Multicast filter misconfiguration (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Predictive temperature label not available

Predictive temperature (pTemp) label is not selectable in the monitor configuration menu

Ranked causes

1. Measurement deactivated in settings (common)
2. Connector defective between module and monitor (occasional)
3. Predictive temperature module or measurement connector defective (occasional)

First check

Verify parameter is enabled in monitor menu

Test point: Setup > Parameters menu
Expected: Predictive temperature parameter is switched on and activated

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder output not as expected

The content of the recording output does not match what was expected; print quality, content, or format is incorrect

Ranked causes

1. Monitor not configured properly (common)
2. Paper not inserted correctly (common)
3. Printhead dirty (occasional)

First check

Review monitor recording configuration

Test point: Monitor setup menu for recorder settings
Expected: Recording parameters match desired output format and content

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speaker malfunction INOP message

INOP message 'SPEAKER MALFUNCTION' is displayed on the monitor, indicating audio alarm issue

Ranked causes

1. Speaker cable disconnected (common)
2. Speaker defective (occasional)
3. Sound amplifier on main board defective (occasional)

First check

Verify speaker cable connection

Test point: Speaker connector on main board
Expected: Cable fully seated and secure

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal status log entries indicating system reboot or event

Status Log shows multiple event entries with cold start (C) or hot start (H) events; system has experienced unexpected reboots or component resets

Ranked causes

1. Event occurred causing system reboot (unknown)
2. Recurring event pattern indicating repeating fault (unknown)

First check

Access Status Log via Main Setup -> Revision menu

Test point: Monitor Status Log display
Expected: Status Log window displays event entries with codes and timestamps

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm occurs but no LED lights up patient safety

Alarm condition detected but visual indicator LED does not illuminate

Ranked causes

1. Environmental lighting too bright (common)
2. Main board defective (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery not operational

INOP tone indicates battery communication or power issue

Ranked causes

1. Battery defective or low charge (common)
2. System interface board fault (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Touch panel

Touchscreen requires calibration after power loss during procedure or miscalibration; must complete without interruption or touch panel becomes deactivated.

Ranked causes

1. Monitor powered off during touch calibration (occasional)
2. Touchscreen accidentally mis-calibrated with wrong spot selected (occasional)

First check

Verify touch calibration procedure completes without power interruption

Test point: Main Screen key and touchscreen
Expected: Calibration completes and touchscreen responsive

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

IIT adapter no network connection

No network icon or network icon flashing; IIT adapter not associated to central station

Ranked causes

1. Incorrect RF Access Code (common)
2. Communication problem between monitor and IIT adapter (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Individual parameter INOP message patient safety

Parameter-specific INOP messages such as CO2 EQUIP MALF, ECG EQUIP MALF, NBP EQUIP MALF, or similar are displayed

Ranked causes

1. Measurement module defective or disconnected (common)
2. Main board defective (occasional)

First check

Identify the failed parameter module from INOP message

Test point: Display message
Expected: Specific INOP code (CO2, ECG, NBP, Pressure, RESP, SpO2, Temp, etc.)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Marker pulse not displayed on monitor patient safety

Monitor display does not show marker pulse indicator when defibrillator is connected; visual sync indicator is absent

Ranked causes

1. Defibrillator cable disconnected or defective (common)
2. Main board defective (rare)

First check

Disconnect defib cable and connect known-good defib with good cable

Test point: Marker pulse and ECG OUT signal on good defib and monitor display
Expected: Marker pulse visible on monitor display and good defib

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor not assigned to sector or duplicate equipment label

Monitor connected to LAN with IP address but bed not monitored at central; monitor label not set or duplicate label exists

Ranked causes

1. Monitor not assigned to a sector (common)
2. Duplicate Equipment Label on network (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG output signal to defibrillator patient safety

Defibrillator is not receiving ECG waveform output from monitor; no ECG signal or marker pulse on defibrillator display

Ranked causes

1. Defibrillator cable disconnected or defective (common)
2. Main board defective (rare)

First check

Disconnect defib cable and connect known-good defib with good cable

Test point: ECG OUT and marker pulse signals at defibrillator
Expected: Marker pulse and ECG OUT signal present at good defib

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No test sound issued during boot

Speaker does not produce test tone during system startup

Ranked causes

1. Speaker defective (common)
2. Main board defective (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Poor print quality from recorder

Recorder printouts show poor print quality, faded output, or reduced image clarity

Ranked causes

1. Printhead dirty (common)
2. Printhead failure or paper feed problem (occasional)

First check

Visually inspect and clean printhead

Test point: Recorder printhead
Expected: Printhead is clean and dry with no ink or debris accumulation

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power loss alarm buzzer does not sound patient safety

When battery is removed and monitor is disconnected from AC power, the power loss alarm buzzer does not produce an audible alert

Ranked causes

1. Power loss alarm buzzer defective (occasional)
2. Communication problem between main board and power loss alarm buzzer (occasional)

First check

Disconnect AC power and remove battery

Test point: Power connections
Expected: Monitor in unpowered state with buzzer active

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer not found message

Prompt message 'Print job could not be queued' is displayed and no print device is found

Ranked causes

1. Printer disabled in Setup menu (common)
2. Paper size mismatch between printer and report (common)

First check

Verify printer is enabled in Setup Printers menu

Test point: Setup > Printers configuration
Expected: Correct printer is enabled and active

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer remote device unavailable status

Status message displayed that printer on remote location (Remote 1, 2, or 3) is unavailable; print job stalled

Ranked causes

1. Print error on IntelliVue Information Center (IIC) (common)
2. Network connection to IIC not functioning (common)

First check

Test network connection to IIC

Test point: Network connection status at monitor and IIC
Expected: Network connection active and responding

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printing initiated but report not output

Status message 'Printing on device Remote 1... (Remote 2, Remote 3)' is displayed but no report is actually printed

Ranked causes

1. IIC print queue full; printer not powered on (common)
2. Printer paper tray empty (common)

First check

Verify printer power is on

Test point: Printer power indicator
Expected: Printer shows power-on status and ready state

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red Power On/Error LED blinks repeatedly (cyclic reboots) caution

Power On and Error LEDs flash repeatedly indicating system cycles through boot repeatedly

Ranked causes

1. Software fault in operating system (common)
2. Hardware failure detected (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reference value mismatch between monitor and CalKey

Displayed reference value on the monitor does not match the value on the CalKey card for predictive temperature module

Ranked causes

1. Defective CalKey (occasional)
2. Defective CalKey or measurement assembly contacts (occasional)

First check

Verify CalKey value reading on monitor

Test point: Monitor display during CalKey insertion
Expected: Reference value matches CalKey printed value

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SRR communication aborted with interference or invalid channel

SRR INTERFERENCE or SRR INVALID CHAN INOP message issued; communication fails

Ranked causes

1. SRR device out of range (common)
2. Telemetry device incompatible with SRR (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SRR communication dropouts

Gaps in parameter waveforms; SRR INTERFERENCE INOP may be issued during communication

Ranked causes

1. RF interference present (common)
2. Too many SRR devices on one channel (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Telemetry device disconnected INOP

INOP message 'TELE DISCONNECTED' displayed indicating telemetry device connection lost

Ranked causes

1. Telemetry cable disconnected or fallen off (common)
2. SRR link disrupted between telemetry device and monitor (common)

First check

Inspect cable connection between telemetry device and monitor

Test point: Cable connectors at both ends
Expected: Cable fully seated and secure on both device and monitor

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

WLAN adapter no network connection

No network icon or network icon flashing; WLAN adapter not associated to central station

Ranked causes

1. WLAN settings mismatch (common)
2. Communication problem or weak RSSI signal (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC Power LED or Power On/Error LED remains off after pressing power button

Neither AC nor Power On/Error LED indicator turns on when power button pressed

Ranked causes

1. Main board defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm lamp not functioning patient safety

CHECK ALARM LAMPS INOP message displayed; visual alarm indicator LED not working or not visible

Ranked causes

1. Main board defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LEDs do not illuminate

Alarm indicator LEDs remain off during boot or operation

Ranked causes

1. Main board defective (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery LED shows red with blinking

Battery indicator LED flashing red when battery connected

Ranked causes

1. Battery charge depleted or battery defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery low warning

BATT LOW message with INOP tone; less than 20 minutes operating time remaining

Ranked causes

1. Battery charge depleted (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery symbol is not displayed

Battery indicator icon or status symbol does not appear on monitor display

Ranked causes

1. Monitor not configured for battery operation (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery temperature too high caution

CHECK BATT TEMP message with INOP tone

Ranked causes

1. Ventilation blocked or monitor exposed to excessive heat (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Charger malfunction

CHARGER MALFUNCT message with INOP tone; battery LED may flash

Ranked causes

1. Battery charger circuit defect (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image sticking on LCD display

Static image remains temporarily visible on display after content changes; ghost image or residual image visible on screen

Ranked causes

1. Static image displayed for extended period on LCD (common)

First check

Switch display off and back on

Test point: LCD display screen
Expected: Sticking image clears and display shows current content

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Individual measurement or application not functioning correctly

Specific patient parameter (e.g., specific waveform, derived value) or monitoring application (e.g., arrhythmia detection, trending) shows questionable readings or fails to operate

Ranked causes

1. Parameter or application not configured correctly or sensor issue (unknown)

First check

Consult Instructions for Use for parameter-specific troubleshooting

Test point: Individual parameter or application operation
Expected: Parameter functions per design specification

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid leadset INOP

INOP message 'INVALID LEADSET' displayed for telemetry device

Ranked causes

1. Leadset issue with telemetry device (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Measurement selection icon does not change to SRR

SRR measurement type not selectable or available on monitor

Ranked causes

1. SRR interface defective or incompatible (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

NG-LAN to central not functioning

Network connection from MP5 to central station or network is not operational

Ranked causes

1. MSL connection active disables NG-LAN at MP5 (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No connectivity to IIC with no prompt or error message

Monitor has no connection to IntelliVue Information Center but no error message displayed

Ranked causes

1. Switch configuration or firmware issue (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No IP address assigned

Monitor has LAN connection but no IP address assignment; wireless found access point or wired hears traffic but no DHCP/static IP

Ranked causes

1. DHCP failure or static IP not configured (unknown)

No LAN connection

Monitor does not have a LAN connection; wireless monitor cannot find access point or wired monitor cannot hear anything on its LAN connection

Ranked causes

1. Access point not found or no LAN traffic detected (unknown)

More symptoms

Other Bed Alarms not appearing
Power On/Error LED remains red continuously
pTemp Check Probe INOP issued
pTemp Equip Malf INOP issued
pTemp No Sensor INOP issued
pTemp Transducer Malf INOP issued
Recorder reports door open when closed
Recorder reports out of paper when not out
Replace battery or battery low INOP for telemetry
SRR device assignment fails with interference INOP
SRR device assignment not possible
Support tool unable to access monitor data or perform diagnostic functions
Telemetry device not recognized by SRR adapter
Telemetry device unsupported INOP
Telemetry equipment malfunction INOP
Touch position input invalid or inaccurate
Touchscreen deactivated after power loss during calibration
Touchscreen mis-calibrated during calibration procedure
Wireless monitor losing central contact

19 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`BATT EMPTY`	Battery is depleted, estimated operating time <= 10 minutes	Remaining battery power drops to critical level	critical
`BATT INCOMPAT`	Incompatible or incorrect battery type installed	Battery is not correct model for this monitor	error
`BATT LOW`	Battery charge critically low	Battery operating time drops below 20 minutes	warning
`BATT MALF`	Battery malfunction	Monitor cannot determine battery status or communication lost with battery	critical
`CHARGER MALFUNCT`	Battery charger malfunction	Monitor detects problem with internal battery charger circuit	error
`CHECK ALARM LAMPS`	Alarm lamp circuit malfunction	Main board cannot drive alarm indicator LEDs	critical
`CHECK BATT TEMP`	Battery temperature excessive	Battery temperature detected above safe operating threshold	warning
`CHECK INTERNAL VOLTAGE`	Problem with too low voltages (5V, 12V) in the monitor	Voltages below nominal threshold, causing alarm lamps, display or interfaces to malfunction	warning
`CHECK MONITOR TEMP`	Temperature inside monitor is too high	Internal temperature exceeds safe operating threshold	warning
`INOP`	Monitor inoperable condition	Various system failures (battery, communication, hardware)	critical
`MONITOR LABEL DUPLICATE`	Duplicate equipment label on network	Another monitor has same equipment label	error
`NO CENTRAL MONITORING`	No connection to central monitoring system	Monitor loses connection to IntelliVue Information Center	warning
`SETTINGS MALFUNCTION`	Problem with settings storage or cloning process	Settings memory corrupted or configuration transfer failed	error
`SRR INTERFERENCE`	Short Range Radio interference detected	RF interference or too many devices on same SRR channel	warning
`SRR INVALID CHAN`	Short Range Radio invalid channel	SRR device assigned to invalid or unavailable channel	error
`UNSUPPORTED LAN`	Network configuration not supported or misconfigured	Network infrastructure mismatch, IP conflict, or connectivity failure	error
`WIRELESS OUT OF RANGE`	Wireless monitor out of access point range	Wireless monitor loses signal to all available access points	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.