X-ray equipment

Philips Horizon Picker: troubleshooting and error codes

The ServiceForge knowledge base holds 5 documented symptoms for the Philips Horizon Picker, with 5 ranked causes, 7 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Horizon Imager fails to pick correctly or does not initialize patient safety

Equipment malfunction after picker tire replacement; may fail to pick items correctly or fail during initialization sequence

Ranked causes

1. Section 4.2 not completed after white picker tire installation (common)

First check

Verify white picker tires installed and all replacement steps completed

Test point: Picker tire slots 1, 2, 3 on all sides
Expected: White picker tires installed; all tire replacement steps completed including Section 4.2

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Horizon Imager fails to print after hardware configuration

Unit does not produce output after setting hardware configuration and power cycle

Ranked causes

1. Incorrect hardware configuration selected during setup (common)

First check

Verify hardware configuration was set correctly

Test point: Hyperterminal prompt on console connection
Expected: /home/wet_tools #

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Horizon Imager fails to print after hardware reconfiguration caution

Unit does not print after incorrect hardware configuration is specified during setup

Ranked causes

1. Incorrect hardware configuration specified via setHardwareConfig.py (common)

First check

Verify hardware configuration menu selection

Test point: Hyperterminal console prompt /home/wet_tools #
Expected: setHardwareConfig.py menu displays with available hardware options

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Picker tires may break during initial operation

New picker tires may degrade or fail during first 500 prints

Ranked causes

1. Normal break-in wear of new picker tires (common)

First check

Clean picker tires with 70% alcohol pad

Test point: Picker tire surface
Expected: Clean, particle-free tires

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Picker tires require cleaning and break-in caution

New picker tires need cleaning before use and during break-in period over first 500 prints

Ranked causes

1. New picker tires need cleaning and break-in maintenance (common)

First check

Clean picker tires before first use

Test point: Picker tire surfaces
Expected: Tires clean with no visible residue
Tools: 70% alcohol pad

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.