Ultrasound systems · EPIQ family

Philips EPIQ: troubleshooting and error codes

The ServiceForge knowledge base holds 10 documented symptoms for the Philips EPIQ, with 15 ranked causes, 22 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Power supply LEDs indicate status

Power supply LED indicators on rear of power supply show AC, ATX, 24V, and battery status without removal

Ranked causes

1. AC power loss or supply failure (common)
2. ATX voltage rails missing (common)
3. 24V supply fault or system in conservation mode (occasional)
4. Battery system unavailable or low charge (occasional)

First check

Observe AC present LED

Test point: Power supply rear panel AC present LED
Expected: Green

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System airflow temperature exceeds threshold caution

Monitored temperature locations in E-box exceed factory-set thresholds; system records error and shuts down

Ranked causes

1. Airflow blockage or fan failure (common)
2. High ambient temperature or insufficient ventilation (occasional)

First check

Verify system power is off and locate temperature sensor on ACB ARGON PCB

Test point: ACB ARGON location on board
Expected: Accessible for inspection

5 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not boot

Control panel logic circuits or cabling prevent system power-up; testing required to isolate cause

Ranked causes

1. Control panel logic circuit or cable failure (common)
2. VPPM (power supply) fault (occasional)

First check

Verify system power is off and access Backplane

Test point: System Backplane
Expected: System powered off, Backplane accessible

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery status indicates bad batteries

Battery status utility test shows one or both batteries failing condition test

Ranked causes

1. One or both batteries failed condition test (unknown)

First check

Run battery status utility test

Test point: System batteries
Expected: Both batteries pass individual and combined tests

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Export system test results or diagnostic logs

Need to save system test results or error logs to external media for analysis

Ranked causes

1. Logs need to be transferred to external storage (unknown)

First check

Verify USB media is recognized

Test point: USB connector
Expected: USB drive detected and port available in export destination list

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Field generator stand does not hold position caution

Field generator arm falls or shifts from desired position despite being positioned

Ranked causes

1. Spring arm tension insufficient (common)

First check

Visually inspect field generator position stability

Test point: Field generator arm
Expected: Field generator remains in set position without drift

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Playback user control activations for troubleshooting

Replay recorded control activations to reproduce or analyze problem behavior

Ranked causes

1. Need to review user control sequence to identify problem (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Simulate transducer for system testing without physical transducer

Enable system operation and control verification when transducers are not connected or need to be tested offline

Ranked causes

1. Need to test system controls and monitor display without transducer hardware (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System error displayed or suspected system problems

Operator reports system malfunction or error message appears on monitor during operation

Ranked causes

1. System operational status not verified (unknown)

First check

Perform comprehensive system test

Test point: System Test tab
Expected: All subtests pass; pass-fail result displayed on monitor

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Test individual PCB or module hardware

Need to isolate and test specific circuit boards or modules for hardware failures

Ranked causes

1. Individual hardware component suspected of failure (unknown)

First check

Locate specific hardware test

Test point: Hardware Tests list
Expected: Test list expandable with arrow; desired PCB/module visible

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.