X-ray systems · EasyVision family

Philips EasyVision RAD: troubleshooting and error codes

The ServiceForge knowledge base holds 37 documented symptoms for the Philips EasyVision RAD, with 46 ranked causes, 101 diagnostic checks with test points and expected values, and 1 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Remote print not functioning between EasyVision RAD and digital DIAGNOST

Images are not printing automatically to remote printer after exposure on digital DIAGNOST system

Ranked causes

1. DICOM node not configured on EasyVision RAD (common)
2. DICOM node not configured on digital DIAGNOST (common)
3. EasyVision RAD not selected as remote print server on digital DIAGNOST (common)
4. Default printer not selected on digital DIAGNOST (common)
5. Required imager definitions not activated (occasional)
6. Print protocols for digital DIAGNOST not installed (occasional)

First check

Verify printer is configured on EasyVision RAD

Test point: Configuration program
Expected: Printer listed in configured printers

6 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Preconditions not met for remote print setup

System does not meet required software versions, licenses, or initial setup state

Ranked causes

1. EasyVision RAD version below 4.2L3 or missing required options (occasional)
2. Remote print license not installed on digital DIAGNOST (occasional)
3. Systems not installed properly or not network-ready (occasional)

First check

Verify EasyVision RAD software version

Test point: EasyVision RAD system information
Expected: Version 4.2L3 or higher

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient name not printed on film with asterisks displayed

When printing digital DIAGNOST and PCR images on the same film using 'Patient name once' option, the name field shows '***' instead of patient name

Ranked causes

1. Patient demographic data mismatch between images (common)
2. Film is invalid and cannot be used (common)

First check

Verify Patient's Name field matches across all images

Test point: DICOM tag 0010,0010
Expected: Identical value for all images on same film

10 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PCR Reader Interface test failed

System detects fault during PCR Reader Interface test; test takes about 5 seconds; error message 'poll control line, timed out' displayed

Ranked causes

1. Power not applied to PCR Reader test box (common)
2. Test cable not connected to Sun computer (common)

First check

Verify power applied to PCR Reader test box

Test point: Test box power indicator
Expected: Power LED illuminated

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Application software crashes when Processing selected in Image Information Panel

Selecting Processing in the Image Information panel causes the application software to crash instantly and reboot

Ranked causes

1. Software defect in Processing function of Image Information Panel (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup configuration files

Save system data (configuration, customization, license, printer calibration, print and processing protocols) for backup or transfer to other EasyVisions.

Ranked causes

1. Need to backup configuration data (common)

First check

Delete existing configuration before restore

Test point: Command prompt
Expected: Confirmation with Y, all config data deleted

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup print protocols

Export print protocols from Setup Database as single file for backup or transfer to other EV RADs.

Ranked causes

1. Need to backup print protocols (common)

First check

Enter configuration program

Test point: Configuration interface
Expected: Configuration program running

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup processing protocols

Export processing protocols (DRR and UM) as a single file from application software for backup or transfer. File size approximately 1 Mbyte.

Ranked causes

1. Need to backup processing protocols (common)

First check

Start application software

Test point: Application interface
Expected: Application running

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration tool hangs when no film format configured

Calibration tool becomes unresponsive when attempting grey level calibration or pixel size calibration if no valid film format has been selected for a configured imager

Ranked causes

1. No valid film format selected for configured imager (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: EasyVision RAD printer density

Verify printer output density matches target optical density across 16 measurement points, with upper and lower deviation limits and error calculations.

Ranked causes

1. Printer density drift or misalignment (unknown)

First check

Measure optical density at measurement point 1

Test point: Point 1
Expected: Target density per form

16 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot upgrade from Release 2.x to 4.2 L4

System running EasyVision RAD Release 2.x cannot be upgraded to 4.2 L4 due to hardware incompatibility

Ranked causes

1. SparcStation 5 hardware not supported in Release 4.2 (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Configuration and printer calibration files incompatible with Level 4

Existing config.cfg and printer calibration files from Release 2.x cannot be used with Level 4

Ranked causes

1. File format changes between releases (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Corrupted configuration files

System has corrupted configuration data that requires removal and reconfiguration from scratch

Ranked causes

1. Corrupted configuration files in system (unknown)

First check

Navigate to Startup Menu

Test point: Startup Menu display
Expected: Startup Menu shown

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DD print protocols not visible after software upgrade

When upgrading from R4.2.L1 software with existing customization, the DD protocols do not appear in the print protocols list

Ranked causes

1. Existing customization retained during upgrade prevents DD protocols from loading (common)

First check

Verify DD print protocols are visible in Print Protocols list

Test point: Print Protocols selection screen
Expected: DD protocols listed with prefix DD

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Department Name does not print separately on film in Print Compose tool

The Print Compose tool does not print the Department Name as a separate field on film; Department Name must be attached to Hospital Name to appear on printed film

Ranked causes

1. Department Name field separate from Hospital Name in Print Compose tool (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM Reader reconfiguration required when upgrading R4.2 L1 to L4

Upgrading EasyVision RAD from Release 4.2 L1 to 4.2 L4 requires reconfiguring all DICOM Readers from DICOM node type to Reader node type

Ranked causes

1. DICOM node type incompatible with Level 4 software (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Different text colors on Startup menu display

On some older Ultra5/10 computers the text on the Startup menu screen displays in different colors each time the application or configuration tool is stopped and restarted

Ranked causes

1. Display color issue on older Ultra5/10 computer hardware (rare)

Extra 180° rotation in PA-views with landscape orientation

PA-views with landscape orientation display an extra 180° rotation due to incorrect image handling in the reader

Ranked causes

1. Wrong handling of landscape PA-views by the reader (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

First images of new examination not merged from multiple readers

When two or more cassettes are inserted at different Readers simultaneously, initial images from the same patient may fail to merge during transfer. Time window up to 20 seconds. Manual merge required.

Ranked causes

1. Simultaneous image data transfer from multiple Readers (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Hardcopy unit (HCU) calibration

Calibrate hardcopy unit to ensure print quality and color accuracy on EasyVision RAD

Ranked causes

1. HCU requires periodic calibration (common)

First check

Access HCU Calibration from Printer Menu

Test point: Printer Menu option 1
Expected: Calibration process initiated

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image numbers display without stamps in SelectTool after viewing CT/MR sequences

After selecting and viewing a CR image sequence, then selecting a CT examination and canceling SelectTool, the CR image stamps display but CT image numbers appear without their corresponding stamps. This occurs only when CT/MR images are colored but desktop displays greylevel images

Ranked causes

1. Color mismatch between CT/MR images and desktop display in SelectTool (rare)

Images fail to appear on CD-R database window during copy

Images being copied to CD-Recorder do not appear in the CD-R database window and status tool reports 'Rejected' in Transferring and 'image database currently not available' in Status

Ranked causes

1. Loose SCSI cable (internal or external) connection (common)

First check

Verify SCSI device connections

Test point: SCSI cables internal and external
Expected: All SCSI devices listed by probe-scsi-all command

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Images printed on two single films instead of one

2on1 print format prints on two separate film sheets instead of one sheet when examination is closed before the last IP cassette is inserted in the reader

Ranked causes

1. Examination closed before final IP cassette inserted in reader (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor connection adjustment for DOME MD2 grayscale card installation

During Solaris 8 installation with DOME MD2 card, monitor must be connected to correct graphics adapter at different installation stages

Ranked causes

1. DOME MD2 card detection during software installation (common)

First check

Connect monitor to on-board graphics adaptor or true-color card

Test point: Monitor video connection
Expected: Monitor connected to on-board or true-color card; full color screen displayed during Solaris installation

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor test image display

Display LCD test image for monitor verification on EasyVision RAD system

Ranked causes

1. Monitor color map calibration needed (unknown)

First check

Display LCD test image

Test point: Monitor display
Expected: Test image POPO_1288x1024.gif displayed clearly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Non-CR images processed incorrectly by EasyVision RAD R2.3 with PCR processing cause import problems

Non-CR images that were processed by EasyVision RAD R2.3 using PCR processing cause problems when imported into EasyVision RAD 4.2V2

Ranked causes

1. Incompatibility between R2.3 PCR processing and 4.2V2 import (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient name not printed on film

Film shows '***' in patient name field instead of actual patient name when using 'Patient name once' option with mismatched DICOM data elements

Ranked causes

1. DICOM data elements mismatch between images on same film (common)

First check

Verify all DICOM patient data elements are identical across images

Test point: DICOM_PATIENT_NAME, DICOM_PATIENT_ID, DICOM_PATIENT_BIRTHDATE, DICOM_PATIENTS_BIRTH_TIME, DICOM_PATIENT_SEX, DICOM_OTHER
Expected: All elements identical across all images to be printed on same film

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Print images on same film with patient name on each image

Workaround to print multiple images on same film when demographic data does not match

Ranked causes

1. Need to use multiple images with mismatched demographic data (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer calibration file deleted after software upgrade caution

Existing printer calibration file (<HostID>.cal) may be unexpectedly deleted when upgrading software, causing printing issues.

Ranked causes

1. Software upgrade process deletes calibration file (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer data channel test

Test data channel communication to hardcopy unit; data sent via channel, then print activated on HCU control panel

Ranked causes

1. Data channel communication fault (unknown)

First check

Send test data via printer data channel

Test point: HCU data channel
Expected: Test data received at HCU

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Restore print protocols

Load print protocols file from backup into Setup Database.

Ranked causes

1. Need to restore print protocols from backup (common)

First check

Enter configuration program

Test point: Configuration interface
Expected: Configuration program running

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Restore processing protocols

Import processing protocols file from backup into application software.

Ranked causes

1. Need to restore processing protocols from backup (common)

First check

Start application software

Test point: Application interface
Expected: Application running

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not reach startup menu during power-on

System powers on but does not display start-up menu; may show POST results or Forth ToolKit prompt instead

Ranked causes

1. POST initialization failure or incomplete self-test (unknown)

First check

Verify system responds to Stop-A key sequence

Test point: System console
Expected: ok Prompt appears in Forth ToolKit

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System fails to identify or boot after successful POST

POST completes successfully (ok Prompt reached) but system does not identify or continues to fail

Ranked causes

1. Firmware or boot configuration issue after POST clearance (unknown)

First check

Confirm POST completion status

Test point: Forth ToolKit console
Expected: ok Prompt displayed without error messages

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thumbnails display as small fractions in NavigationTool at maximum resolution

When maximum resolution is set as the zoom factor, thumbnails in the NavigationTool display only small fractions of the actual image instead of proper thumbnails

Ranked causes

1. Maximum resolution zoom factor causes thumbnail scaling issue (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Upgrade from Level 1/2/3 to Level 4 requires complete reinstallation

Operating system and application software changes in Level 4 mandate full new installation rather than simple upgrade

Ranked causes

1. Incompatible OS and application changes in Level 4 (common)

First check

Backup existing configuration files

Test point: Configuration files, customizing files, license file
Expected: Backup completed successfully

8 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Zoomed images cannot be stitched

Stitching function is not available for images with zoom factors other than 1. The stitch button is inactive for zoomed images.

Ranked causes

1. Software limitation prevents stitching of zoomed images (unknown)

Error codes

Code	Meaning	Trigger	Severity
`NO communication possible`	Server and Client are on different network addresses after server configuration	Client IP address not updated to match server's new network after server reconfiguration	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.