Philips bucky inalfa 25151ad 05: troubleshooting and error codes
The ServiceForge knowledge base holds 53 documented symptoms for the Philips bucky inalfa 25151ad 05, with 69 ranked causes, 101 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI
Symptoms
Cassette format not displayed correctly
Control handle display does not show correct cassette format when cassette is inserted centered or slightly offset in bucky unit
Ranked causes
- 1. Cassette not properly centered or positioned (common)
- 2. Cassette present switch malfunction (occasional)
- 3. Horizontal encoder-plate misaligned (occasional)
Insert cassette centered in bucky
- Test point
- Control handle display
- Expected
- Correct format displayed
1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette tray physically damaged caution
Visual inspection reveals bent levers, loose screws, or damage to cassette tray affecting proper cassette positioning and detection
Ranked causes
- 1. Levers bent or deformed (occasional)
- 2. Loose screws or parts on levers (common)
- 3. Lever movement sticking or difficult (occasional)
Visually inspect cassette tray
- Test point
- Tray removed from unit
- Expected
- No visible damage, levers not bent
1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Fixing block replacement for bucky wallstand
Install or replace fixing block assembly on cassette loader; required only for wall-mounted bucky units
Ranked causes
- 1. Fixing block assembly required or worn (unknown)
- 2. Left-hand version required (unknown)
- 3. Right-hand version required (unknown)
Assemble clamping plate into fixing block
- Test point
- Fixing block assembly
- Expected
- Clamping plate (1) seated in fixing block (2)
4 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Incorrect cassette size display at control handle
Control handle does not show correct size for inserted cassette
Ranked causes
- 1. Cassette damaged or incorrect (occasional)
- 2. Incorrect display unit setting (metric vs. imperial mismatch) (common)
- 3. Cassette size calibration not performed after bucky installation (occasional)
Inspect cassettes for damage
- Test point
- cassette physical condition
- Expected
- Cassettes intact, no visible damage
5 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette not detected or size not displayed
Control handle display does not show correct cassette format when cassette is inserted in the bucky tray
Ranked causes
- 1. Cassette present switch not functioning (common)
- 2. Horizontal encoder-plate misaligned or dirty (common)
Insert cassette and observe if format is displayed on control handle
- Test point
- control handle display
- Expected
- Format displayed
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette positioning tolerance out of spec
Cassette position deviates from allowed tolerance after recognition and movement
Ranked causes
- 1. Vertical positioning error exceeds tolerance (unknown)
- 2. Horizontal positioning error exceeds tolerance (unknown)
Measure vertical positioning accuracy after cassette insertion
- Test point
- X22 vertical
- Expected
- ±6 mm, ±6 mm
1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI
Cassette size format not displayed after tray insertion
Control handle display does not show cassette format when tray is slightly pulled out by 1.5-2.5 mm after size is initially displayed
Ranked causes
- 1. Cassette present switch misaligned or faulty (unknown)
- 2. Horizontal encoder-plate misalignment (unknown)
Insert cassette and pull tray out by 1.5-2.5 mm
- Test point
- Control handle display
- Expected
- Format still displayed
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size not detected during tray movement
Display ceases showing cassette format when tray is pulled out slightly (1.5-2.5 mm) or moved in Z-direction after cassette insertion
Ranked causes
- 1. Cassette present switch misaligned or defective (common)
- 2. Horizontal encoder-plate misaligned (common)
Pull tray out by 1.5-2.5 mm with cassette inserted and format displayed
- Test point
- Control handle display
- Expected
- Format still displayed
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Sensor dirty or scratched caution
Visible scratches, dust, or contamination on sensor surfaces that may affect detection accuracy
Ranked causes
- 1. Dust or debris accumulation on sensors (common)
- 2. Physical damage or scratches on sensor (occasional)
Visually inspect all sensors for dust, debris, scratches or discoloration
- Test point
- sensor surfaces
- Expected
- clean, without scratches
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Sensor supply voltage out of range high voltage
Supply voltage to sensors is below minimum specification or unstable
Ranked causes
- 1. Power supply 15 V failure (common)
- 2. Loose or corroded sensor connector (occasional)
Measure sensor supply voltage at all three sensors
- Test point
- voltmeter between X10 Gnd and X20/X21/X22 pin 2 (yellow)
- Expected
- ≥14.7 V ± 0.2 V, ± 0.2 V
- Tools
- voltmeter
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Sensor track signal low or missing
One or more sensor tracks do not produce expected high-level voltage signal when cassette is inserted
Ranked causes
- 1. Sensor defective (common)
- 2. Sensor to encoder-plate distance incorrect (occasional)
Check every track of every sensor for high-level voltage signal
- Test point
- voltmeter between Gnd and X20/X21/X22 pin 3,4,5,6 (pink, white, grey, brown)
- Expected
- With 43 cm in vert./hor. direction, all 4 tracks are H. The high-level shall be >13.0 V, >13.0 V
- Tools
- voltmeter
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Tray movement restricted or levers stuck caution
Cassette tray levers do not move freely or movement is impeded
Ranked causes
- 1. Loose screws or debris on levers (common)
- 2. Bent levers (occasional)
Visually inspect tray and levers for damage and debris
- Test point
- cassette tray assembly
- Expected
- Levers not bent, no loose screws/parts
1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: bucky exposure delay
Exposure timing relative to bucky grid motion must be adjusted to prevent exposure coinciding with grid reversal point during short-time exposures.
Ranked causes
- 1. Exposure delay time requires adjustment for generator type (common)
Measure delay time between grid signal and exposure request
- Test point
- VA1 K2:3 and K2:4 with oscilloscope
- Expected
- 120 - 150 ms after grid magnet drops out
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Cassette size recognition switch points
Procedure to calibrate vertical and horizontal switch points for cassette size recognition
Ranked causes
- 1. Calibration required during installation or maintenance (common)
Insert test cassette 7" x 5"
- Test point
- bucky frame cassette tray
- Expected
- 7" x 5" cassette inserted without binding
4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: cassette support plate replacement for 40 cm cassettes caution
Replace cassette support plate when 40 cm cassettes are used; involves drilling holes, filing slots, and installing new stop cam
Ranked causes
- 1. Old cassette support plate does not accommodate 40 cm cassettes (unknown)
Determine if 40 cm cassettes will be used
- Test point
- equipment configuration
- Expected
- Operator confirms whether 40 cm cassettes are in use
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: exposure delay time radiation
Exposure delay between grid magnet drop and X-ray release must be 120–150 ms to prevent grid reversal interference during short exposures.
Ranked causes
- 1. Delay time requires adjustment for generator type (common)
Measure delay time with oscilloscope
- Test point
- VA1 K2:3 and K2:4
- Expected
- 120–150 ms (generator-dependent)
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Exposure delay time adjustment radiation
Set exposure delay between grid magnet dropout and exposure initiation to prevent coincidence with grid reversal during short-time exposures. Fine adjustment via potentiometer and test exposures required.
Ranked causes
- 1. Exposure delay time requires adjustment for generator type compatibility (common)
Measure delay time between XGRDEX and RQXGEX signals
- Test point
- VA1-K2:3 and K2:4
- Expected
- Per generator type: Velara/OPTIMUS 3-12ms, SCP 3-12ms, MEDIO CP/CPH 8-15ms, MCM 3-20ms, MM 80/85 8-15ms, MM 100/150 15-25ms, SM 40/70 10-22ms, SM 80/100 40-50ms, MEDIO 51 21-39ms, 40-60ms
- Tools
- Oscilloscope
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: horizontal encoder plate distance adjustment caution
Distance between horizontal encoder plate and sensor must be set within specification using leveling shims
Ranked causes
- 1. Encoder plate distance out of specification (unknown)
Measure distance between horizontal encoder plate and sensor
- Test point
- horizontal encoder plate to sensor gap
- Expected
- 1.0 mm ± 0.5 mm, ±0.5 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Horizontal sensor position and gap
Horizontal MUX sensor spacing from rail must be precisely set to ensure correct cassette detection
Ranked causes
- 1. Horizontal sensor gap misaligned from rail specification (common)
Mark current sensor position before removal
- Test point
- horizontal sensor location
- Expected
- Position marked or template tool (code No. 4512 131 17831) used as reference
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Horizontal sensor replacement and positioning
MUX sensor must be positioned at correct distance from rail and secured. Involves removing old sensor and installing new one with precise spacing.
Ranked causes
- 1. Sensor replacement required (unknown)
Measure distance between sensor housing and black rail
- Test point
- MUX sensor housing to rail
- Expected
- 24 mm ± 0.1 mm, ± 0.1 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Sensor to encoder-plate distance caution
Verify and adjust horizontal distance between sensor and encoder-plate to specification
Ranked causes
- 1. Horizontal encoder-plate misalignment (common)
Measure distance between horizontal encoder-plate and sensor
- Test point
- distance hor.plate--sensor
- Expected
- 1.0 mm ± 0.5 mm, ± 0.5 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Template positioning for 5" x 7" cassette
Verify cassette size detection and positioning using 5" x 7" template centered to mark; adjustment required if test fails
Ranked causes
- 1. Misalignment or incorrect cassette detection (unknown)
Template position relative to mark
- Test point
- 5" x 7" cassette location
- Expected
- Centered to mark
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Template positioning for 9.5" x 9.5" cassette
Verify cassette size detection and positioning using 9.5" x 9.5" template centered to mark; adjustment required if test fails
Ranked causes
- 1. Misalignment or incorrect cassette detection (unknown)
Template position relative to mark
- Test point
- 9.5" x 9.5" cassette location
- Expected
- Centered to mark
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: Vertical encoder wheels
Vertical encoder wheels misaligned; cassette position not correctly detected by encoder disks
Ranked causes
- 1. Encoder wheel levers misaligned or bent (common)
Test vertical encoder with 9.5" cassette
- Test point
- encoder wheel position
- Expected
- 9.5" line visible at center of triangle when levers touch cassette
2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: vertical lever long/short adjustment
Vertical lever arms require adjustment to ensure correct sensing distance for cassette detection in the bucky unit.
Ranked causes
- 1. Sensing arm distance incorrect (unknown)
Measure distance between pivot point and sensing arm detection point on both lever arms
- Test point
- lever arm pivot to detection point
- Expected
- 188 ± 0.5 mm, ±0.5 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette format not recognized
System fails to recognize cassette size (7" x 5") during insertion or removal
Ranked causes
- 1. Vertical or horizontal cassette size recognition switch misaligned (common)
Verify cassette present switch closure
- Test point
- Cassette present switch
- Expected
- Closed
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette holder not parallel to magnet brake caution
Holder position is not parallel with respect to the attracted magnet brake after power on
Ranked causes
- 1. Grid release switch misaligned (unknown)
Switch ON power supply and verify holder parallelism
- Test point
- holder (1) to attracted magnet brake (2)
- Expected
- Holder parallel to magnet brake
2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette position not recognized
Equipment does not detect cassette or reports incorrect position; encoder signals do not match expected values for installed cassette size
Ranked causes
- 1. Cassette not positioned symmetrically or outside allowable variation (common)
Measure encoder disk signal voltage at VA2 connector
- Test point
- VA2 X2:5/6
- Expected
- Voltage corresponding to installed cassette size (see table)
- Tools
- Multimeter
2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette position not recognized in eccentric mode
Bucky unit fails to detect cassette positioned fully to left or right side; encoder disk signals do not match expected values for eccentric positioning
Ranked causes
- 1. Encoder disk signal out of specification for eccentric position (common)
Measure voltage at VA2 X2:5/6 connector with cassette in eccentric position
- Test point
- VA2 X2:5/6
- Expected
- Value matching eccentric position table row for cassette size, ± 0.3V
- Tools
- Voltmeter, INALFA test tool
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette position not recognized or misaligned
Bucky unit fails to detect or correctly identify cassette position; encoder signals do not match expected values for centric positioning
Ranked causes
- 1. Cassette not positioned symmetrically at centric location (common)
Verify cassette position symmetry and measure encoder disk signals
- Test point
- ENCODER DISKS at X20/22, X20 or X22, X21
- Expected
- Signals match established values for centric position (long=short) V, +/-0.5V
- Tools
- INALFA test tool, voltmeter
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette present switch adjustment
Cassette tray spring plate movement verification during cassette insertion
Ranked causes
- 1. Cassette present switch out of adjustment (unknown)
Measure spring plate movement with cassette tray inserted
- Test point
- cassette present switch spring plate
- Expected
- 0.8 ... 1.2 mm, 0.8 to 1.2 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette present switch adjustment needed
Cassette tray insertion does not properly trigger switch; spring plate movement out of tolerance
Ranked causes
- 1. Spring plate travel outside tolerance range (unknown)
Measure spring plate travel with cassette tray inserted
- Test point
- Cassette present switch spring plate
- Expected
- 0.8 ... 1.2 mm movement, 0.8 to 1.2 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette present switch deflection out of specification
Spring plate does not deflect within specified range when cassette tray is inserted
Ranked causes
- 1. Spring plate deflection insufficient or excessive (occasional)
Measure spring plate deflection
- Test point
- Cassette present switch spring plate
- Expected
- 0.8 ... 1.2 mm deflection with cassette tray inserted, 0.8 to 1.2 mm
- Tools
- Caliper or ruler
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette present switch movement out of range
Spring plate of cassette present switch does not move the required distance when cassette tray is inserted
Ranked causes
- 1. Spring plate misalignment or obstruction (unknown)
Measure spring plate movement with cassette tray inserted
- Test point
- Spring plate of cassette present switch
- Expected
- 0.8 ... 1.2 mm, 0.8 to 1.2 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size format not displayed during Z-direction tray movement
Control handle display does not show cassette format when tray is moved in Z-direction after size is initially displayed
Ranked causes
- 1. Horizontal encoder-plate misalignment in Z-direction (unknown)
Move tray in Z-direction with cassette inserted and format displayed
- Test point
- Control handle display
- Expected
- Format still displayed
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size marked as not possible in eccentric mode
System indicates eccentric positioning not supported for cassette sizes 13 cm through 9.5 cm (5 to 9.5 inches); these entries show 'not possible' in eccentric position table
Ranked causes
- 1. Cassette size physically incompatible with eccentric positioning (common)
Verify cassette size supports eccentric positioning
- Test point
- Cassette size label
- Expected
- 28 cm (11 inch) or larger for eccentric mode; 13-24 cm not supported
- Tools
- Visual inspection
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size not recognized
Cassette format is not recognized when inserted into bucky frame
Ranked causes
- 1. Vertical or horizontal recognition switch misaligned (common)
Insert cassette and verify format recognition
- Test point
- Cassette tray insertion point
- Expected
- Cassette format recognized
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size not recognized correctly
System fails to recognize 10" x 12" cassette format during test; may recognize cassette size when none is inserted
Ranked causes
- 1. Stopper distance incorrect for cassette recognition (common)
Insert 10" x 12" cassette template and test recognition
- Test point
- Cassette recognition system
- Expected
- Template centered with respect to mark; cassette size recognized
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size not recognized horizontally
Control handle does not display correct cassette size when 9.5" x 12" cassette is inserted horizontally; size recognition fails within ±2 mm positioning tolerance
Ranked causes
- 1. Cassette positioning outside tolerance range (common)
Verify cassette size recognition with 9.5" x 12" horizontal
- Test point
- Control handle display
- Expected
- Cassette size displayed within ±2 mm out of center
- Tools
- Control handle
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size not recognized vertically
Control handle does not display correct cassette size when 9.5" x 9.5" cassette is inserted vertically; size recognition fails within ±4 mm positioning tolerance
Ranked causes
- 1. Cassette positioning outside tolerance range (common)
Verify cassette size recognition with 9.5" x 9.5" vertical
- Test point
- Control handle display
- Expected
- Cassette size displayed within ±4 mm out of center
- Tools
- Control handle
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette size switch point misalignment
Vertical and horizontal switch points do not coincide at cassette insertion or removal
Ranked causes
- 1. Switches positioned incorrectly relative to cassette tray travel (common)
Measure switch trigger position during cassette insertion
- Test point
- Cassette tray
- Expected
- Switch activation at 1.5-2.5 mm before final position, 1.5-2.5 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette support plate replacement caution
Replace cassette support plate for use with 40 cm cassettes or when using bucky wallstand instead of table.
Ranked causes
- 1. Cassette support plate worn or requires upgrade for 40 cm cassettes (unknown)
Remove cassette tray from wallstand
- Test point
- Cassette tray attachment
- Expected
- Tray detached from wallstand
6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette support plate replacement needed caution
Cassette support plate requires replacement during service; procedure differs based on cassette size (40 cm or other) and installation type (wallstand vs table).
Ranked causes
- 1. Cassette support plate requires service replacement (unknown)
Verify distance between horizontal encoder plate and sensor
- Test point
- Horizontal encoder plate to sensor gap
- Expected
- 1.0 mm ± 0.5 mm, ±0.5 mm
- Tools
- Leveling shims, measuring device
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Cassette tray damaged or levers bent
Visual inspection of cassette tray reveals bent levers or visible damage during removal
Ranked causes
- 1. Mechanical damage to tray or levers (unknown)
Visual inspection for bent levers or damage
- Test point
- Cassette tray levers
- Expected
- not bent
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Fixing block assembly for cassette loader
Fixing block requires assembly with clamping plate, clamping block and clamping screw before installation
Ranked causes
- 1. Fixing block installation required (common)
Verify clamping plate inserted into fixing block
- Test point
- Fixing block and clamping plate assembly
- Expected
- Clamping plate fully seated in fixing block
4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Horizontal encoder plate distance adjustment caution
Horizontal encoder plate spacing relative to sensor requires calibration to specification; adjustment made with leveling shims.
Ranked causes
- 1. Horizontal encoder plate distance out of tolerance (unknown)
Measure distance between horizontal encoder plate and sensor
- Test point
- Horizontal encoder plate to sensor
- Expected
- 1.0 mm ± 0.5 mm, ±0.5 mm
- Tools
- Measuring device, leveling shims
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Horizontal encoder plate distance out of tolerance caution
Distance between horizontal encoder plate and sensor not within specification
Ranked causes
- 1. Encoder plate misaligned or sensor gap incorrect (unknown)
Measure distance between horizontal encoder plate and sensor
- Test point
- horizontal encoder plate to sensor gap
- Expected
- 1.0 mm ± 0.5 mm, ±0.5 mm
- Tools
- Measurement gauge or feeler gauge
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Horizontal encoder plate misaligned caution
Distance between encoder plate and sensor is not within specification
Ranked causes
- 1. Encoder plate not at correct distance from sensor (unknown)
Measure distance between horizontal encoder plate and sensor
- Test point
- horizontal encoder plate to sensor gap
- Expected
- 1.0 mm ± 0.5 mm, ±0.5 mm
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Lever movement stiff or sticky
Levers do not move freely or stick during operation
Ranked causes
- 1. Tight or stuck lever mechanism (unknown)
Test lever movement by hand
- Test point
- Cassette tray levers
- Expected
- Shall move easily, shall not stick
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Loose screws or parts on tray caution
Visual inspection reveals loose or unfastened parts on cassette tray during removal
Ranked causes
- 1. Unfastened screws or components on tray (unknown)
Visual inspection for loose fasteners
- Test point
- Cassette tray assembly
- Expected
- all parts fixed
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Torsion springs require replacement caution
Old torsion springs need to be replaced with new ones
Ranked causes
- 1. Torsion springs worn or fatigued (unknown)
Verify correct position of torsion springs after installation
- Test point
- torsion springs
- Expected
- Springs correctly positioned
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Vertical encoder wheel position incorrect
9.5" cassette position line not visible at triangle center or bit pattern not matching template during cassette insertion
Ranked causes
- 1. Encoder wheel lever position out of adjustment (common)
Insert 9.5" x 12" cassette in vertical direction and position template printed side down
- Test point
- Triangle center on template
- Expected
- 9.5" line visible at center of triangle
2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Vertical short/long sensor replacement
Sensor needs replacement or repositioning; distance from encoder wheel must be precisely set
Ranked causes
- 1. Vertical sensor requires replacement or repositioning (occasional)
Mark sensor position
- Test point
- Vertical short/long sensor location
- Expected
- Position marked using template tool code 4512 131 17831 or physically noted
2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Community
0 fixes logged by technicians through their AI, with outcomes, for this model.
ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.