Imaging systems · Bodyguard family

Philips Bodyguard: troubleshooting and error codes

The ServiceForge knowledge base holds 19 documented symptoms for the Philips Bodyguard, with 20 ranked causes, 3 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

TSM continuous reset loop

TSM repeatedly resets and does not remain stable

Ranked causes

1. Defective PUB-Ethernet Switch connection or loose UTP connector (common)
2. Ethernet cables connected with no TSM attached, functioning as antenna (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

02HH error when starting fluoroscopy high voltage

Error logging shows '02HH: kV actual value out of range' from generator when starting fluoroscopy; works after a while.

Ranked causes

1. Timing problem with EN_X signal activation (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

BIST error after Geometry software upgrade

BIST (Built-In Self-Test) error occurs following upgrade from R10.1.x or lower to R10.2.x or higher

Ranked causes

1. Defective TSO cables or incorrect jumper installation (common)

First check

Verify jumper configuration

Test point: Jumpers per FCO 72200009
Expected: All jumpers installed per FCO 72200009 specification

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Black screen on TSM after APC selection with stack overflow

TSM turns black with wait message after APC selection. System returns after few seconds. Event log shows stack overflow error C00000FD

Ranked causes

1. APC list has only one entry or identical entries, or missing unique names causing stack overflow (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fast stand movement stops unexpectedly caution

When sliding Geo TSO knob to FullSpeed position, stand stops after small movement instead of using maximum speed.

Ranked causes

1. TSO speed position drops from 100 to 0% at FullSpeed (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Geometry Module and Xper Module crash after APC selection

Geometry Module and Xper Module crash after selecting APC sequence. Xper Module does not respond and Geometry module resets

Ranked causes

1. Same APC position selected twice or single position in preset list causing infinite loop (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

GUI error with red cross status icon

System displays GUI error resulting in red cross on status icon. Technical event log shows Acquisition error 20483 and FieldService error 20484. LEDs H5 and H6 on SIB not lit

Ranked causes

1. PC Box Power supply failure (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard does not respond caution

Keyboard becomes unresponsive; switching system off/on does not restore function; requires hospital power OFF to unlock.

Ranked causes

1. Firmware issue in KVM receiver (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard error on PUB at power-on

System intermittently fails to start correctly after power-on; PUB does not start-up with displayed 'Keyboard error' message; Reset/restart clears problem.

Ranked causes

1. Incorrect BIOS version in PUB 4522 129 20291 (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Spare part PUB does not start up after installation

New spare part PUB starts with Touchscreen Alignment and SetID but fails to continue with SW download and does not start-up. No network connection available with Xper Module.

Ranked causes

1. Windows CE version 4.1.2 incompatible with lower versions (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tableclamp does not fit on new modules caution

Current tableclamp does not fit on new Operator Controls modules ordered as spare parts for Allura Xper FD20 systems.

Ranked causes

1. Supplier change for Operator Controls modules (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM black screen after new PUB installation

No display on TSM screen after installing new PUB, only black screen shown

Ranked causes

1. PUB downloading from host, download not yet completed (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM display white screen at startup

Touchscreen Monitor (TSM) shows white screen at power-on; no software interface buttons or graphics visible; software does not initialize

Ranked causes

1. LVDS transmitter not properly seated (common)

First check

Verify LVDS transmitter seating in PUB

Test point: LVDS transmitter connector in PUB
Expected: Transmitter fully seated and locked in connector

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM displays black screen after new PUB installation

After installing new PUB (Portable User Interface Box), TSM screen shows black with no display elements

Ranked causes

1. PUB downloading UI file from host; download not complete (common)

First check

Monitor Technical event log for download status

Test point: GUI event log filter
Expected: No 'Downloading UI file' message, or message cleared after completion

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM not available or not working correctly

Xper Module not available or not working correctly

Ranked causes

1. No power connected to HUB or faulty HUB (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM screen blank after software download caution

TSM screen is blank (black or blueish). Download Board Software procedure shows 100% progress almost immediately but download does not complete correctly

Ranked causes

1. Corrupted flash memory card settings or old software version on flash memory card inside PUB (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM submenu buttons not displayed

When pressing Acquisition, Processing, APC or QA buttons, TSM screen shows no selection buttons and stays empty

Ranked causes

1. Missing license for menu option (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

TSM white screen from start-up

White screen displayed on TSM from start-up with no software interface or buttons visible

Ranked causes

1. LVDS transmitter not inserted properly (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Xper Geometry modules incomplete

Returned Xper Geometry modules have missing components with comments about incomplete delivery or option not installed.

Ranked causes

1. Buttons not mounted for customization (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.