Mindray Trio: troubleshooting and error codes

Black screen during operation with power and fan running

Display shows black or no content while device is running; power indicator and fan both operating normally.

Ranked causes

1. 1. Main control board failure (occasional)
2. 2. Display failure (occasional)
3. 3. HV inverter PCB damage (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: IBP Pressure patient safety

Verify accurate blood pressure measurements via invasive pressure monitoring. System displays calibration completion messages (SUCCESSFUL CALIBRATE, SENSOR OFF FAIL, IN DEMO FAIL, PRESSURE OVER RANGE FAIL).

Ranked causes

1. 1. IBP transducer not connected or sensor offline (occasional)
2. 2. Monitor in DEMO mode (occasional)
3. 3. Incorrect transducer value selected (occasional)

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device responds slowly

System response time is sluggish; commands take longer to execute than normal.

Ranked causes

1. 1. Poor performance of power board (common)
2. 2. Poor performance of main control board (occasional)
3. 3. Poor connection of power supply or CPU PCB (common)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No display after power-on

Display shows nothing when device is powered on; power indicator may or may not be lit.

Ranked causes

1. 1. Blown fuse (common)
2. 2. Power Supply defective (common)
3. 3. Main control board failure or display failure (occasional)

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder will not print

Recording/printing device does not produce output on paper.

Ranked causes

1. 1. Recorder has no paper or roller lever is not pressed down (common)
2. 2. Recorder failure (occasional)
3. 3. Recorder cable is damaged (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keys or Navigator knob disabled

Keyboard input or navigation knob controls do not respond to user input.

Ranked causes

1. 1. Keypad or Navigator knob is damaged (common)
2. 2. Keypad cable is damaged (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operation or measurement function disabled

Specific monitoring or measurement feature is not responding or operational.

Ranked causes

1. 1. CPU PCB damage (occasional)
2. 2. Corresponding parameter PCB damage (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sound is distorted or mute

Audio output is either not present or quality is poor with audible distortion.

Ranked causes

1. 1. Keypad failure (occasional)
2. 2. Speaker or cable failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm limit error

Alarm limit of parameter has deviated from standard range

Ranked causes

1. 1. Alarm settings deviation from standard (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery voltage too low

Monitor automatically shuts down within 5 minutes when battery voltage is insufficient

Ranked causes

1. 1. Battery depleted (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: ECG Amplitude patient safety

Verify ECG signal amplitude accuracy at different gain settings (x1, x2, x0.25, x0.5). Measure displayed calibration pulse with metric ruler; pulse should be 1 cm ± 5% at x1 gain.

Ranked causes

1. 1. ECG amplifier gain or signal path out of calibration (rare)

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: NIBP Pneumatic patient safety

Test for air leaks in NIBP pneumatic airway per EN 1060-1 standard. System inflates to ~180 mmHg, deflates after 20 seconds, and reports any pneumatic leaks.

Ranked causes

1. 1. Air leaks in NIBP pneumatic system (occasional)

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: NIBP Pressure patient safety

Verify non-invasive blood pressure measurement accuracy. Measure difference between digital mercury manometer readings and monitor NIBP parameter display at 0, 50, and 200 mmHg.

Ranked causes

1. 1. NIBP module pressure measurement out of calibration (unknown)

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cell battery voltage too high

Cell battery is defective or incorrect type installed

Ranked causes

1. 1. Defective or incorrect cell battery (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cell battery voltage too low

Cell battery is depleted, not installed, or connection is loose

Ranked causes

1. 1. Depleted, missing or loose cell battery (common)

Defective display cable

Visible damage or poor connection in display ribbon cable causes no display or black screen.

Ranked causes

1. 1. Display cable damaged or disconnected (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG C lead off

C lead wire of ECG is not connected correctly

Ranked causes

1. 1. C lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG F lead off

F lead wire of ECG is not connected correctly

Ranked causes

1. 1. F lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG L lead off

L lead wire of ECG is not connected correctly

Ranked causes

1. 1. L lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG LA lead off

LA lead wire of ECG is not connected correctly

Ranked causes

1. 1. LA lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG lead off

ECG lead is not connected correctly

Ranked causes

1. 1. Lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG LL lead off

LL lead wire of ECG is not connected correctly

Ranked causes

1. 1. LL lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG noise excessive

Excessive interference appears on ECG signals

Ranked causes

1. 1. Poor electrode or lead wire connection or patient movement (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG R lead off

R lead wire of ECG is not connected correctly

Ranked causes

1. 1. R lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG RA lead off

RA lead wire of ECG is not connected correctly

Ranked causes

1. 1. RA lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG V lead off

V lead wire of ECG is not connected correctly

Ranked causes

1. 1. V lead wire disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG weak signal patient safety

Patient's ECG signal is too weak to detect properly

Ranked causes

1. 1. Poor electrode or lead wire connection (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fan does not run caution

Cooling fan motor does not spin when device is powered on.

Ranked causes

1. 1. Defective component or PCB (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fuse blows after connecting specific PCB high voltage

Fuse opens only when a particular module or PCB is connected to the system.

Ranked causes

1. 1. PCB may be defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fuse blows upon power-on high voltage

Fuse opens immediately or very shortly after device is powered on.

Ranked causes

1. 1. Short-circuit in power supply or other module (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fuse blows with all loads disconnected high voltage

Fuse opens even when all peripheral modules are disconnected from power board.

Ranked causes

1. 1. Power Supply failure (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

IBP lead off

IBP cable is not connected correctly

Ranked causes

1. 1. Cable disconnection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

IBP sensor removal alarm patient safety

Unit displays sensor off message in Message Area when IBP sensor is disconnected during operation.

Ranked causes

1. 1. IBP sensor disconnected or loose (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard communication error caution

The keypad has a failure

Ranked causes

1. 1. Keyboard communication failure (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard not available caution

The keypad cannot be used

Ranked causes

1. 1. Keyboard hardware failure or stuck keys (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP air leak

NIBP cuff not connected correctly or airway leaks present

Ranked causes

1. 1. Poor cuff connection or airway leaks (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP communication error

No NIBP communication

Ranked causes

1. 1. NIBP module communication failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP cuff loose

NIBP cuff is not connected correctly

Ranked causes

1. 1. Loose cuff connection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP cuff type error

NIBP cuff may be wrong size

Ranked causes

1. 1. Incorrect cuff size for patient (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP illegal reset caution

Illegal reset occurs during NIBP measurement

Ranked causes

1. 1. Airway occlusion or hardware issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP initialization error

NIBP initialization error occurred

Ranked causes

1. 1. NIBP module initialization failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP measurement failure

Problem occurs when measuring NIBP; system cannot perform measurement

Ranked causes

1. 1. Poor connection or patient condition issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP measurement timeout

Problem occurs when measuring NIBP; system cannot complete measurement

Ranked causes

1. 1. Poor connection or patient condition issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP overpressure caution

NIBP is in an overpressure condition

Ranked causes

1. 1. Occlusion in cuff or hose (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP pneumatic leak

NIBP airway has leaks

Ranked causes

1. 1. Airway leaks in cuff or hose (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP signal saturated

Problem occurs when measuring NIBP; system cannot perform measurement or analysis

Ranked causes

1. 1. Poor cuff/hose connection or patient condition issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP system failure

Problem occurs when measuring NIBP; system cannot perform measurement

Ranked causes

1. 1. NIBP system hardware or communication failure (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No pulse detected patient safety

Patient's pulse signal is too weak or non-existent

Ranked causes

1. 1. Sensor connection failure (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pacemaker not paced (PNP) patient safety

Pacemaker is not delivering pacing output

Ranked causes

1. 1. Pacemaker or electrode connection failure (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pacemaker signal not captured (PNC) patient safety

No pacemaker signal is captured by the monitor

Ranked causes

1. 1. Pacemaker or electrode connection failure (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Parameter range exceeded

Measured value of parameter has exceeded system measurement range

Ranked causes

1. 1. Measurement out of range (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power and control board indicators dark but fan and keypad indicators lit

Power and main control board LEDs do not illuminate but fan runs and keypad LED is on.

Ranked causes

1. 1. +5V DC power is damaged (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power and control board indicators lit but fan and keypad indicators dark

Power and main control board LEDs illuminate but fan does not run and keypad LED is off.

Ranked causes

1. 1. +12V DC power is damaged (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power indicator does not light

Power LED on front panel does not illuminate when device is powered on.

Ranked causes

1. 1. Power Supply defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power supply voltage too high or too low high voltage

Power supply has a failure affecting 5V, 12V or 3.3V rails

Ranked causes

1. 1. Power supply voltage out of specification (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Real clock needs set

System time is inaccurate, displayed as 2000-1-1

Ranked causes

1. 1. System time not set or lost (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Real clock not exist

System has no cell battery or battery has run down

Ranked causes

1. 1. Missing or depleted cell battery (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Record paper skews

Paper output from recorder is misaligned or skewed during printing.

Ranked causes

1. 1. Bad recorder paper installation or positioning (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder communication error

Communication of the recorder is abnormal

Ranked causes

1. 1. Recorder communication failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recorder head in wrong position

Recorder roller lever is not pressed down

Ranked causes

1. 1. Roller lever not engaged (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI