Laser printer medical imagers · DryView family

Kodak DryView 8700: troubleshooting and error codes

The ServiceForge knowledge base holds 93 documented symptoms for the Kodak DryView 8700, with 195 ranked causes, 150 diagnostic checks with test points and expected values, and 188 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

EC85: Image memory is full

Insufficient image memory to store or process image; normal condition but may indicate operational issues

Ranked causes

1. Film pickup difficulties causing repeated pickup attempts (occasional)
2. Out of film not noticed by operator until memory full (common)
3. System pushed to operational limits (occasional)
4. Memory management setting not optimized (occasional)
5. User priority not set appropriately (rare)
6. Siemens interface delay parameters causing slow response (rare)
7. Host MemFull message setting incorrect (occasional)
8. Film pickup problems from jams or other issues (occasional)

First check

Verify available memory capacity

Test point: MPC Image/Show or System Status screen
Expected: Available memory space greater than largest anticipated image size

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

EC68: Timeout waiting for pixels from EIB or IB (digital)

Image acquisition fails; error logged to system; subsequent acquires may succeed

Ranked causes

1. No power to DEIB/DIB (occasional)
2. DEIB loses power and parameter set after host power-down (occasional)
3. Host system not ready with digital data in correct mode (occasional)
4. Siemens camera board tri-stating STROBE signal (rare)
5. DEIB/DIB parameters incorrect or not downloaded (occasional)
6. Host reply timing slower than host wait timeout specification (occasional)
7. 8700/8500 IMAGER cannot process data faster than 4 Mpixels/second (occasional)

First check

Verify DEIB/DIB power LED is lit

Test point: DEIB/DIB front panel POWER LED
Expected: LED lit

2 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

EIB not detected by IPB

Error code EC39 logged; input module sends command to DEIB or VEIB on fiber A but does not receive response on fiber B; imager cannot initialize EIB

Ranked causes

1. EIB is locked up (common)
2. No power to the EIB (common)
3. Wrong type EIB selected in MPC (occasional)
4. Fiber optic cable is bad (occasional)
5. DEIB transfer clock speed mismatch (occasional)
6. EIB Parameter Write Error (occasional)
7. Siemens camera board tri-stating strobe signal (rare)

First check

Verify EIB power indicator lights

Test point: EIB power lights
Expected: Power lights on

2 more checks with pass and fail actions, 10 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

EC68: Timeout waiting for pixels from EIB or IB (video)

Image acquisition timeout with video source; IMS did not receive full number of pixels within timeout period

Ranked causes

1. Video cable disconnected or bad (common)
2. VEIB parameter settings incorrect; digitization during sync pulse (occasional)
3. Video signal unstable due to intermittent connection (occasional)
4. Insufficient video amplitude in VEIB for consistent digitization (occasional)
5. VEIB number of passes parameter incorrect for 8700/8500 IMAGER (occasional)
6. PLL not fully seated; plastic standoffs too long (rare)

First check

Inspect and test video cable

Test point: Video cable from VEIB/VIB to source and to IMAGER
Expected: Cable intact, properly connected, no damage

1 more check with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jam in processor caution

Media jammed in processing drum. Processor entrance sensor triggered but densitometer sensor did not. Message EC542: 'Media jam at processor. Lift top cover and remove all media in area 4.'

Ranked causes

1. Film adhering too aggressively to drum at drum/stripper interface (common)
2. Stripper gap larger than 7 mils at corners (common)
3. Intermittent processor entry sensor toggle causing film stall in cooling section (occasional)
4. Hump or debris in cooling section felt pad causing jam (occasional)
5. Processor motor shorted MIB drive board or wiring harness rubbing frame (rare)
6. Developer housing not closing properly, idler rollers not fully contacting drum (occasional)

First check

Measure stripper gap at processor drum/stripper interface

Test point: Stripper edge at four corners of drum
Expected: 0.007 inches ±0.001 inches, ±0.001 inches

1 more check with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SCB unable to detect EOL signal from optics module caution

SCB not receiving expected EOL (end-of-line) signal from optics for each line during imaging; error L126 OPTICS_NO_EOL logged

Ranked causes

1. IPB parity error in image data halts optics transmission (occasional)
2. Loose or bad connection between IPB and Optics or Optics and SCB (common)
3. Control cable bulkhead connection loose (occasional)
4. Bad fiber optic cable between 8800 and imager (rare)
5. Bad optics module (occasional)

First check

Set clear border lines and power cycle imager

Test point: MPC/SCB/Config/Clear Border lines
Expected: Number of lines matches between SCB and IPB; imaging resumes normally

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not communicate between IPB and SCB boards

IPB cannot communicate with SCB, keypads, or MPC; EC910 declared on local panel; communication timeout after 45 seconds

Ranked causes

1. IPB board locked up or unresponsive (common)
2. IPB/SCB communication parameters misconfigured (occasional)
3. Peripheral device (MPC, keypad, or SCB) interfering with IPB (occasional)
4. IPB power supply voltage out of specification (occasional)
5. IPB Xilinx EPROM defective (rare)

First check

Press reset button on IPB

Test point: IPB reset button
Expected: EC910 clears and communication restored

5 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film jam in exposure area

Local panel displays 'Media jam in platen. Open left door and remove jam in area 3' (P164). Host displays 'K211: Media is jammed in laser imager X'. Error log shows 'L164 JAM_EXPOSURE'. Media jammed in exposure area while entering or leaving platen. Platen entry sensor did not turn off or platen bottom/exit sensor did not come on.

Ranked causes

1. Platen entry sensor loose or rounded mounting legs (common)
2. Shipping screw left in optics (occasional)
3. Optics misaligned or pushed towards rear (occasional)
4. Platen kick solenoid nylon bushings too tight (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Supply cartridge could not be closed caution

Cartridge failed to close during rollback process. Operator message warns of exposed sheets if door opened.

Ranked causes

1. Film jam in cartridge (common)
2. Tongue depressor arm bent (occasional)
3. Transport interlock SW407 faulty (occasional)
4. MIB driver U8C1 blown; motor leads shorted (rare)

First check

Inspect cartridge for visible film jam

Test point: Cartridge interior
Expected: No film obstruction during closure

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Supply cartridge could not be opened caution

Cartridge failed to open during rollback process. Local panel message states film jam possible. Tongue depressor sensor failed to go high.

Ranked causes

1. Film jam in cartridge (common)
2. Tongue depressor arm bent (occasional)
3. Transport interlock SW407 faulty (occasional)
4. MIB driver U8C1 blown; motor leads shorted (rare)

First check

Inspect cartridge for visible film jam

Test point: Cartridge interior
Expected: No film obstruction

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Processor drum brushes high voltage

Brushes must maintain full contact with slip rings; insufficient height or misalignment causes arcing and power loss to RPB.

Ranked causes

1. Brush height below minimum specification (common)
2. Brush misalignment with slip rings (common)
3. Arcing damage to brushes or slip rings (occasional)

First check

Verify brush alignment side-to-side and front-to-back with respect to slip rings

Test point: Brushes and slip rings
Expected: Alignment as shown in Figure 3-17; no sign of arcing (burns)

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot connect with the MPC

System unable to establish communication with MPC (Multi-Purpose Controller)

Ranked causes

1. MPC and IMAGER/8800 baud rates do not match (common)
2. IPB MPC port is locked up (occasional)
3. IPB to MPC communication parameters are invalid (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Dpatch density out of control limits (midtone fast)

Dpatch test patch density outside control limits; inconsistent recorded densities in log

Ranked causes

1. Densitometer mounting bracket bent, causing timing error (common)
2. Dmax setting incorrect (8800 only) (occasional)
3. Dpatch position out of specification on film (occasional)

First check

Review Dpatch log from MPC/Log/Printer Log/Dpatch

Test point: Dpatch log in MPC
Expected: Consistent density readings

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Dpatch density out of control limits (midtone slow)

Dpatch test patch density outside control limits; inconsistent readings in Dpatch log

Ranked causes

1. Densitometer mounting bracket bent, causing timing error (common)
2. Dmax setting incorrect (8800 only) (occasional)
3. Dpatch position out of specification on film (occasional)

First check

Retrieve Dpatch log from MPC/Log/Printer Log/Dpatch

Test point: Dpatch log in MPC
Expected: Consistent density readings across Dpatch entries

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

EC67: Too many pixels received from EIB

Acquisition fails because more pixels received than expected from EIB/IB; FIFO overflow

Ranked causes

1. Parameter settings incorrect; VEIB digitizing during sync pulse (common)
2. Video signal not stable; intermittent connection (occasional)
3. Insufficient video amplitude from double gain parameter or VEIB gain pot (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film density too high after calibration

Film speed above 3.4 from calibrate sheet reading; automatic image quality control off

Ranked causes

1. Film cartridge defective or poor quality (common)
2. Processor temperature incorrect (occasional)
3. Beam Power Monitor board contaminated or obstructed (occasional)

First check

Try different film cartridge

Test point: Film cartridge
Expected: Film speed 3.4 or below

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film density too low after calibration

Darkest density step 26 below 3.1 for blue film or 3.0 for clear film; automatic image quality control may be off

Ranked causes

1. Film cartridge defective or poor quality (common)
2. Processor temperature incorrect (too low or too high) (occasional)
3. Densitometer reading invalid or miscalibrated (occasional)

First check

Try different film cartridge or lot

Test point: Film cartridge
Expected: 3.1 or 3.0 density achievable

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film jammed on multifeed detector

Local panel displays 'Media jam at supply cartridge. Open left door and remove jam in area 1' (P161). Host displays 'K211: Media is jammed in laser imager X'. Error log shows 'L161 JAM_SUPPLY'. Film is jammed on the multifeed detector.

Ranked causes

1. Films stick together (common)
2. Multifeed board out of adjustment (occasional)
3. Debris in multifeed rollers (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film pickup problems

Local panel displays 'Imager has difficulty picking up media. Replace cartridge' (P166). Host displays 'K211: Media is jammed in laser imager X'. Error log shows 'L166 PICKUP_TRY', 'L166 DOUBLE_PICKUP' or 'L166 NO_PICKUP'. One or more pickup attempts have failed.

Ranked causes

1. Films stick together or mispositioned (common)
2. Weak solenoid (early machines) (rare)
3. Multifeed board misadjusted (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film speed near lower calibration limit

Film speed between 2.6 and 2.7; may indicate film variability or other factors

Ranked causes

1. Film variability or marginal cartridge quality (common)
2. Processor temperature out of specification (occasional)
3. Beam Power Monitor board contaminated (occasional)

First check

Try different film cartridge or lot

Test point: Film cartridge
Expected: Film speed above 2.7

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film speed near upper calibration limit

Film speed between 3.3 and 3.4; may indicate film variability or other factors

Ranked causes

1. Film variability or marginal cartridge quality (common)
2. Processor temperature out of specification (occasional)
3. Beam Power Monitor board contaminated (occasional)

First check

Try different film cartridge or lot

Test point: Film cartridge
Expected: Film speed below 3.3

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Interlock switch fails or returns abnormal state patient safety

Safety interlock switch does not respond correctly to SCB commands; watchdog timer shutdowns or intermittent safety malfunctions occur.

Ranked causes

1. Interlock switch receives SCB low signal and returns high (short condition) (common)
2. Interlock switch mechanically stuck or damaged (occasional)
3. SCB CPU locked up; watchdog timer activates (rare)

First check

Monitor SCB command to interlock switch

Test point: Interlock switch signal line at SCB
Expected: SCB sends High signal when door is closed; Low signal when checking interlock status
Tools: Logic probe or oscilloscope

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

IPB unable to load parameters to EIB

Error code EC59 logged; IPB cannot write parameter set to EIB/IB, or EOT (End of Transmission) not received from host during acquisition

Ranked causes

1. EIB locked up or not responding (common)
2. MPC not configured for correct EIB type (occasional)
3. Siemens camera board tri-stating strobe signal (rare)

First check

Power cycle EIB and IMAGER to clear locked state

Test point: Power switch on both EIB and IMAGER
Expected: Both units power off and on successfully; EIB LED indicators show normal startup sequence

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No End of File timeout during film imaging

Error code EC48 logged; IPB times out waiting for EOF signal from optics and SCB after issuing print command; typically accompanied by film jam, parity error, or optics error

Ranked causes

1. Clear Border Lines not initialized in MPC (common)
2. Film jam in imaging chain (common)
3. Optics module malfunction (occasional)

First check

Verify Clear Border Lines initialization on every film type including density tests

Test point: MPC/SCB/Config menu Clear Border Lines field
Expected: Clear Border Lines enabled and initialized

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Optics module PLL error patient safety

Local panel displays 'Printer malfunction' (P151). Host displays 'K202: Laser imager X is not operational'. Error log shows 'L151 OPTICS_OUT_OF_LOCK'. XPLL line from optics module does not pull low before print, indicating X galvo is not in sync.

Ranked causes

1. Optics module failure (occasional)
2. Loose control cable at bulkhead (occasional)
3. SCB circuit malfunction (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Platen door interlock open high voltage

Exposure cover is open, preventing laser operation. Console displays EC173. LED DS6K3 shows amber when power is present.

Ranked causes

1. Platen door not fully closed or latch not fully clockwise (common)
2. Platen door interlock switch faulty (occasional)
3. Left door laser interlock open or faulty (occasional)

First check

Verify platen door position and latch engagement

Test point: Platen door latch
Expected: Fully clockwise

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Rollback motor failed

Error code EC227; rollback motor not operating during cartridge load process

Ranked causes

1. Harness to rollback motor incorrectly mounted, rubbing on frame (common)
2. Rollback home sensor failure (occasional)
3. Rollback rack sensor failure (occasional)

First check

Close cartridge and open left side door to inspect rollback bar area

Test point: Rollback bar mechanism
Expected: No jams; rollback bar can rotate to home position (arrow up)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Supply cartridge empty

Local panel displays 'Cartridge is empty' (P134). Host displays 'K218. Supply cartridge is empty on laser imager 1'. Supply door solenoid is energized to open door. SCB has counted 125 sheets since cartridge was loaded.

Ranked causes

1. Cartridge depleted (common)
2. Film jam in cartridge (occasional)
3. Film Out or Pickup Bottom Sensor malfunction (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bad densitometer data

Dmin of film greater than 0.3 or calibration sheet steps not monotonically increasing in density. May be caused by expired/fogged film, out-of-spec storage temperatures, or high developer temperature.

Ranked causes

1. Fogged film (occasional)
2. Film stored at out-of-spec temperatures, past expiration, or developer temp out of spec (occasional)

First check

Try another film cartridge

Test point: Film cartridge
Expected: EC624 error cleared with different film

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Power supply voltages high voltage

Verify and adjust DC output voltages from PS901 (+5V, +17V, -17V, +24V) and PS902 (-5.2V) supplies to ensure they remain within specification.

Ranked causes

1. PS901 output voltages out of specification (unknown)
2. PS902 output voltage out of specification (unknown)

First check

Measure +5V output from PS901

Test point: TP5H1 to TP7G1
Expected: +5.1 ± 0.1 VDC, ±0.1 V
Tools: Digital Voltmeter

5 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cartridge open sensor failed

Error code EC225; cartridge open (rollback rack) sensor not changing states when cartridge opened or closed

Ranked causes

1. Harness to rollback motor incorrectly mounted, rubbing on frame (common)
2. MIB board chip U8C1 failure (common)

First check

Power cycle the machine

Test point: System startup
Expected: Error clears and cartridge operates normally

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Communication failure between 8800 Multi-Input Manager and 8700/8500 imager

SCB declares EC910 when 8800 does not send command within 45 seconds; communication failure between systems

Ranked causes

1. Output module configuration incorrect for 8700/8500 system (common)
2. Communication link broken or improperly terminated (occasional)

First check

Set Output Module config to 8700/8500 printer

Test point: MPC Output module configuration menu
Expected: Config set to '8700/8500 printer'

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error code: Arcing at processor drum brushes high voltage

Arcing detected at brush-to-slip-ring interface, causing intermittent or lost power to RPB.

Ranked causes

1. Brush misalignment or poor contact (common)
2. Worn brush surfaces or slip rings (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film jam before processor

Local panel displays 'Media jam in transport. Open left door and remove jam in area 2b' (P165). Host displays 'K211: Media is jammed in laser imager X'. Error log shows 'L165 Jam to Processor'. Media jammed after exposure. Platen exit sensor came on but mid transport or processor entry sensor did not come on.

Ranked causes

1. Mid transport or processor entry sensor loose (common)
2. Drive motor set screw loose (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flag-type sensor signal incorrect or open

Flag-type sensor output does not match expected logic states; sensor may be open, disconnected, or providing inverted signal.

Ranked causes

1. Flag sensor disconnected or open circuit (occasional)
2. Flag sensor actuator or flag stuck or damaged (occasional)

First check

Measure flag sensor output voltage when physically blocked (deactuated)

Test point: SCB sensor cable for flag sensor
Expected: High state: 5.0 volts V
Tools: Voltmeter

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid laser dynamic range high voltage

If Laser Dynamic Range outside 200 to 4000 range, EC604 declared. Machine must be power cycled to clear error.

Ranked causes

1. Optics module is bad (common)
2. Loose control cable connection at firewall (occasional)

First check

Check Beam Power Monitor aperture for dust or debris

Test point: BPM aperture chute
Expected: Clean, no dust or debris

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid power monitor offset high voltage

Beam power monitor reading taken with no laser beam hitting BPM board. Reading should be 13±3. If BPM offset outside 1 through 25 reading, EC601 declared.

Ranked causes

1. Bad BPM board (occasional)
2. Bad peak detector circuit on SCB (occasional)

First check

Check BPM offset value at power up

Test point: BPM reading
Expected: 13±3 at power up, or 1 through 25 range for valid operation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

MFB actuator adjustment high voltage

Fine-tune actuator position to equalize ADC channel readings

Ranked causes

1. Channel 10 reading higher than Channel 9 (occasional)
2. Channel 9 reading higher than Channel 10 (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No communication from processor high voltage

Error code EC506; SCB does not receive communication from drum Rotating Processor Board (RPB) after 10 attempts

Ranked causes

1. 60 Hz phasing error in wiring to RPB (occasional)
2. Slip ring/brush misalignment or arcing (occasional)

First check

Lift and lower top cover to clear error

Test point: Top cover
Expected: Error clears

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Optics module attenuator error caution

At power up, attenuator cannot move to home position after multiple attempts; local panel reports printer malfunction; error L121 logged

Ranked causes

1. Poor cable connection at optics, SCB or MIB (common)
2. Bad optics module (occasional)

First check

Test attenuator home position movement via SCB command

Test point: SCB command window
Expected: Attenuator moves to home position; MPC sensor display shows home position box checked

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Optics module temperature error caution

Optics module fails to reach operating temperature within 15 minutes; local panel displays 'Printer performing Self Test'; error L123 OPTICS_TEMP_FAIL logged

Ranked causes

1. Optics module temperature below 46–56°C within 15 minutes (common)
2. Poor optics control cable connection (occasional)

First check

Monitor YTempe signal at SCB

Test point: SCB resistor R7N3 top leg
Expected: Signal high with optics cable disconnected; pulled low by optics module when up to temperature

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pickup middle sensor failed caution

Pickup middle sensor (SW504) failed to operate during pickup cycle run at powerup diagnostics. System declares error and imager not operational.

Ranked causes

1. Pickup middle sensor SW504 intermittent or faulty (occasional)
2. Pickup assembly vibration causing intermittent sensor operation (occasional)

First check

Test pickup middle sensor operation

Test point: SW504 sensor state during pickup cycle test
Expected: Sensor triggers high during pickup cycle run

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pickup top sensor failed caution

Pickup top sensor (SW503) failed to operate during pickup cycle run at powerup diagnostics. System declares error and imager not operational.

Ranked causes

1. Pickup top sensor SW503 intermittent or faulty (occasional)
2. Pickup assembly vibration causing intermittent sensor operation (occasional)

First check

Test pickup top sensor operation

Test point: SW503 sensor state during pickup cycle test
Expected: Sensor triggers high during pickup cycle run

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Processor drum could not be moved caution

Error code EC501; SCB did not detect drum rotation in last 4 seconds; processor motor powered off

Ranked causes

1. Clear plastic lens cap on DS4 photointerrupter emitter/collector missing or loose (common)
2. Reflective plate on RPB dirty or deformed (occasional)

First check

Open and close top cover to clear error

Test point: Top cover
Expected: Error clears; processor resumes operation

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Processor failed to warm up in allotted time

Drum temperature remains below 122.25°C after calculated warm-up period. EC509 generated; top cover must be lifted to clear.

Ranked causes

1. Heater fuse blown due to age (common)
2. Heat sink for transistor not mounted correctly on Rotating Processor Board (occasional)

First check

Verify heater fuse continuity and condition

Test point: Heater zone fuse terminals
Expected: Continuous, no visible burn or corrosion

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Service override switch out or fail patient safety

Service override switch is pulled out (electrically closed) or pulsing erratically. SCB interprets state and may trigger P202 or P203 error. P203 causes safety shutdown of motors, solenoids, and local panel.

Ranked causes

1. Service override switch in pulled out (service mode) position (common)
2. Service override switch pulsing erratically or faulty wiring (occasional)

First check

Verify service override switch position

Test point: Service override switch physical position
Expected: Switch is pushed in (normal non-service mode)

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tongue depressor sensor failed

Error code EC228; tongue depressor sensor did not change states during cartridge lid opening, causing left door solenoid to energize

Ranked causes

1. Tongue depressor arm bent (common)
2. Transport interlock SW407 faulty (occasional)

First check

Test tongue depressor sensor with MPC

Test point: MPC diagnostic sensors screen
Expected: Sensor responds properly during cartridge opening

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

U-type sensor signal incorrect or open

U-type sensor output does not match expected logic states; sensor blocked/unblocked state does not produce expected voltage at SCB.

Ranked causes

1. U sensor disconnected or open circuit (occasional)
2. U sensor target or flag obstructed or misaligned (occasional)

First check

Measure U sensor output voltage when target is blocked

Test point: SCB sensor cable for U-type sensor
Expected: Low state: typically 53 mV, typically 53 mV
Tools: Voltmeter

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Acquires fail with EC59

Acquisition fails with error code EC59, typically on new setup or when DEIB/DIB parameters are incorrect

Ranked causes

1. DEIB/DIB parameters incorrect (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Acquires fail with EC68 or EC59

Acquisition fails with error EC68 or EC59 due to host timeout waiting for IMAGER reply to header data

Ranked causes

1. IMAGER reply to host header takes too long; host timing out (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Attenuator test failed high voltage

Optics module attenuator could not rotate to position which gives proper output power. EC605 declared.

Ranked causes

1. Optics module is bad (common)

First check

Check Beam Power Monitor aperture for dust or debris

Test point: BPM aperture chute
Expected: Clean, no dust or debris

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bad film contrast

Contrast of calibrate sheet unacceptable. Densities of steps in relation to each other are out of spec. EC625 declared.

Ranked causes

1. Fogged film (common)

First check

Check densitometer adjustment

Test point: Densitometer
Expected: Densitometer properly adjusted

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Densitometer

A/D Out (Gain) and (Offset) values out of specification; suspected AIQC problems

Ranked causes

1. Densitometer gain and offset potentiometers require adjustment (unknown)

First check

Connect MPC to MPC port and launch MPC for Windows; navigate to Operations > Diagnostics > PROC > Densi

Test point: MPC Densitometer Test window
Expected: A/D Out (Gain) = 1640±100, A/D Out (Offset) = 20±2, ±100 (Gain); ±2 (Offset)
Tools: Maintenance Personal Computer (MPC), MPC for Windows software

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Density Patch Offset high voltage

Top edge of density patch is not located 7.0 ± 1.0 mm from top edge of film

Ranked causes

1. Offset potentiometer out of adjustment (common)

First check

Measure distance from top edge of test print to top edge of density patch

Test point: Density patch on test print
Expected: 7.0 ± 1.0 mm, ±1.0 mm
Tools: Ruler or caliper

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: MFB Actuator ADC values high voltage

ADC readings from Multifeed Board actuator sensor require adjustment to fall within specification after MFB or hardware replacement.

Ranked causes

1. MFB or associated hardware replaced, requiring recalibration (common)

First check

Measure ADC value from channel 9

Test point: MPC command 'show adc=9'
Expected: Average of first 8 numbers; must be within 200 of adc=10 and within range 1530–1850

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: MFB Actuator R6 adjustment high voltage

Fine adjustment of R6 resistor when ADC range cannot be brought within specification by mechanical actuator positioning alone.

Ranked causes

1. ADC range cannot be brought within 1530–1850 by actuator position adjustment (occasional)

First check

ADC range out of specification after actuator adjustment

Test point: MPC command 'show adc=9' and 'show adc=10' averages
Expected: Values outside range 1530–1850

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Multifeed Board (MFB) Actuator high voltage

Adjust MFB sensor actuator position to balance ADC channel readings after MFB or hardware replacement

Ranked causes

1. MFB actuator sensor misaligned after replacement (common)

First check

Measure ADC channel 9 average reading

Test point: MPC software Command window, show adc=9
Expected: Average of first 8 numbers in range 1000 to 3000

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Pickup Arm Height

Adjust pickup arm height after multifeed board actuator adjustment or system control board replacement

Ranked causes

1. Multifeed board actuator adjustment performed or system control board replaced (common)

First check

Connect MPC to MPC port on rear of imager

Test point: MPC port
Expected: Connection established

5 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Processor Temperature caution

Three temperature zones (left, center, right) in processor must be verified to be within specification range. Procedure performed after processor assembly, drum, RPB, PCB or SCB replacement, or when drum temperatures suspected of causing image quality problems.

Ranked causes

1. Processor temperature out of specification (unknown)

First check

Raise top cover of 8700/8500

Test point: Top cover
Expected: Fully raised

5 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Digital acquires work with 969 but fail with IMAGER

Digital acquisition succeeds with 969 IMAGER but fails with 8700/8500 IMAGER due to processor speed differences

Ranked causes

1. 8700/8500 IMAGER has lower digital transfer rate limit (4 Mpixels/sec max vs 969 at 6 Mpixels/sec) (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

EC64: IPB detected parity error during acquisition
EC65: Data Overflow or Underflow
EC75: Local panel failed
Film jam in transport to exposure
Film present sensor failed
Gain/Black level numbers do not change or work correctly
HIB lookup table memory failed
HIB parity error
HIB register read/write failed
Invalid densitometer data
Invalid optical density range
Invalid power monitor range
Jam at exit
Left side door could not be opened
Left side door interlock failed
Left side door open
Motor not receiving correct drive signal
Motor not responding to enable command
No supply cartridge detected
Optics module not present
Pickup motor failed
Processor heater zones 1, 2, or 3 failed
Processor over temp
Processor returning bad data
RETRIEVE image procedure takes longer than normal
Rollback home sensor failed
SCB receiving data LED status check
Sensor signal abnormal or inconsistent
Supply door could not be opened
Supply door interlock failed
Top cover interlock failed
Top cover open
Video Gain/Black Level adjustment takes longer than normal

33 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`EC116`	Pickup arm could not be moved to proper position	Pickup cup arm upper mechanism fails to reach correct position	error
`EC121`	Optics module attenuator error	At power up, attenuator cannot be stepped to home position after multiple attempts	error
`EC122`	Optics module not present	OMCON signal not detected low by SCB during power up	error
`EC123`	Optics module temperature error	Optics module fails to reach 46–56°C within 15 minutes after power up	warning
`EC126`	SCB unable to detect EOL signal from optics module	SCB does not receive expected LINESYNC (EOL) signal from optics for each film line during imaging	error
`EC130`	Supply door open	Supply door sensor indicates door is not fully closed	warning
`EC132`	No supply cartridge	Cartridge Present Sensor is not actuated	warning
`EC133`	Less than 20 sheets remain in supply cartridge	Media supply low	info
`EC134`	Supply cartridge empty	SCB has counted 125 sheets since cartridge loaded or film out sensor deactuated	error
`EC139`	Bad cartridge ID	SCB unable to read RF tag information in cartridge	error
`EC145`	Unsupported media type	Cartridge contains incompatible media type	error
`EC151`	Optics module PLL error	XPLL line does not pull low at power-up or before print	error
`EC154`	NVRAM error	SCB NVRAM error detected	error
`EC161`	Film jammed on multifeed detector	Film detected jammed on multifeed detector	error
`EC163`	Jam to exposure	Film jammed after doublefeed sensor and before platen entry; platen entry sensor did not come on	error
`EC164`	Jam exposure	Film jammed in exposure area; platen entry sensor did not turn off or platen sensors did not come on	error
`EC165`	Jam before processor	Film jammed after exposure; platen exit sensor came on but mid transport or processor entry sensor did not	error
`EC166`	Film pickup problems	One or more pickup attempts failed; may be transparent or display message after max retries	warning
`EC173`	Platen door open	Platen door laser interlock or left door laser interlock is open	error
`EC176`	Supply cartridge could not be opened	Tongue depressor sensor failed to go high during cartridge lid rollback process	error
`EC177`	Supply cartridge could not be closed	Tongue depressor sensor or motor control failed during cartridge lid closure	error
`EC178`	Top cover open	Top cover of 8700/8500 is open, opening interlock switch SW802	error
`EC179`	Left side door open	Left side door is open or not properly latched	error
`EC202`	Override switch is open	Service override switch is in the pulled out (electrically closed) position	warning
`EC203`	Printer malfunction - service override switch pulsing	Service override switch is pulsed high and low alternately every 1 second; SCB detects low when expecting high	critical
`EC203`	Interlock failed (primary)	SCB sends low command and receives high feedback from primary interlock switch after 1 second	critical
`EC204`	Interlock failed (secondary)	SCB sends low command and receives high feedback from secondary interlock switch after 1 second	critical
`EC205`	Interlock failed (tertiary)	SCB sends low command and receives high feedback from tertiary interlock switch after 1 second	critical
`EC206`	Interlock failed (service override)	Service override interlock switch malfunctions or returns unexpected state	critical
`EC208`	Left side door could not be opened	Left side door failed to open during normal operation	error
`EC221`	Pickup top sensor failed	Pickup top sensor (SW503) failed to operate during pickup cycle run at powerup diagnostics	critical
`EC222`	Pickup middle sensor failed	Pickup middle sensor (SW504) failed to operate during pickup cycle run at powerup diagnostics	critical
`EC223`	Film present sensor failed	Powerup diagnostic cycle; film out sensor SW502 fails to operate during pickup	error
`EC224`	Pickup motor failed	Powerup diagnostic cycle; pickup motor does not operate	error
`EC225`	Cartridge open sensor failed	Cartridge opened or closed; sensor does not change states	error
`EC226`	Rollback home sensor failed	Cartridge load sequence; rollback bar home sensor not responding	error
`EC227`	Rollback motor failed	Cartridge load sequence; rollback motor does not operate	error
`EC228`	Tongue depressor sensor failed	Cartridge lid opening; sensor does not change states properly	error
`EC229`	Supply door could not be opened	Supply door open command execution	error
`EC301`	HIB parity error	System initialization or communication with HIB module	error
`EC302`	HIB register read/write failed	HIB register access attempt	error
`EC303`	HIB lookup table memory failed	HIB memory access during initialization or operation	error
`EC39`	EIB (or IB) not detected by IPB	Input module sends command to DEIB or VEIB on fiber A; no response received on fiber B after Enable LED lights	error
`EC48`	No End of File (EOF)	IPB times out waiting for EOF signal from optics and SCB after print command issued; no full SOL sequence received within 1 minute 45 seconds	error
`EC501`	Processor drum could not be moved	Powerup diagnostic; SCB does not detect drum rotation in last 4 seconds	error
`EC506`	No communication from processor	SCB fails to receive communication from RPB after 10 attempts	error
`EC507`	Processor returning bad data	Invalid response from Rotating Processor Board: parity error, corrupted data, or drum temperature outside 50–300°F	warning
`EC509`	Processor failed to warm up in allotted time	Drum temperature does not reach 122.25°C within calculated warm-up period	error
`EC511`	Processor warming	Drum temperature below 122.2°C at power-on or after cool-down	info
`EC522`	Bad densitometer	Densitometer optical sensor failure or signal loss	error
`EC542`	Jam in processor	Processor entrance sensor triggered but densitometer sensor not triggered; film stuck in processing drum or cooling section	error
`EC543`	Jam in densitometer	Densitometer sensor triggered but exit sensor not triggered; film stuck at densitometer location	error
`EC544`	Jam at exit	Exit sensor triggered but never cleared; film stuck at exit assembly	error
`EC549`	Processor filter not present	Filter installation sensor not triggered at power-on or after filter removal	warning
`EC550`	Clean processor and replace filter	Filter count in SCB NVRAM exceeds 10,000 prints	info
`EC551`	Processor heater zone 1 failed	Temperature of heater zone 1 not within 70°F of zones 2 and 3	error
`EC552`	Processor heater zone 2 failed	Temperature of heater zone 2 not within 70°F of zones 1 and 3	error
`EC553`	Processor heater zone 3 failed	Temperature of heater zone 3 not within 70°F of zones 1 and 2	error
`EC554`	Processor over temp	Temperature from any of three heater zones reported above 290°F	error
`EC561`	Invalid densitometer data	Densitometer gain not 1400-2000 or offset not greater than 0 during auto calibration	warning
`EC59`	IPB unable to load parameters to EIB (or IB)	IPB sends parameter set to EIB/IB but cannot confirm write completion; or EOT (End of Transmission) not received from host during acquisition (ACQERR EIB variant)	error
`EC601`	Invalid power monitor offset	BPM offset reading outside 1 through 25 range at power up	error
`EC602`	Invalid power monitor range	Maximum laser power reading outside 50 to 70 mw with attenuator in wide open position	error
`EC603`	Invalid optical density range	Attenuator Dynamic range outside 80-120	error
`EC604`	Invalid laser dynamic range	Laser Dynamic Range outside 200 to 4000 range	error
`EC605`	Attenuator test failed	Attenuator cannot rotate to position giving proper output power	error
`EC620`	No film model found	Film model for film in cartridge not found in SCB NVRAM and default film model not found	warning
`EC622`	Corrupt film tables	Transfer Function Tables on SCB fail power up checksum test	error
`EC623`	Bad transfer function	Transfer Function Tables on SCB contain invalid data	error
`EC624`	Bad densitometer data	Dmin greater than 0.3 or calibration sheet steps not monotonically increasing in density	warning
`EC625`	Bad film contrast	Contrast of calibration sheet unacceptable, step densities out of spec	warning
`EC631`	Film slow	Darkest density of step 26 not above 3.1 for blue film or 3.0 for clear film	warning
`EC632`	Film fast	Film speed from calibrate sheet above 3.4	warning
`EC633`	System near calibration limits (film almost fast)	Film speed between 3.3 and 3.4	info
`EC634`	System near calibration limits (film almost slow)	Film speed between 2.6 and 2.7	info
`EC635`	Dpatch slow (midtone slow)	Dpatch density outside control limits	warning
`EC636`	Dpatch fast (midtone fast)	Dpatch density outside control limits	warning
`EC64`	IPB parity error during acquisition	Parity error detected in data from EIB	error
`EC65`	Data Overflow or Underflow	VEIB internal pixel clock configured but external clock required	error
`EC66`	Image memory address boundary crossed	Image memory address exceeds available memory	error
`EC67`	Too many pixels received from EIB (FIFO overflow)	More pixels received than expected during acquire	error
`EC910`	Printer malfunction; laser imager not communicating	IPB does not receive command from SCB within 45 seconds; IPB/SCB communication failure; or 8800 Multi-Input Manager loses contact with 8700/8500 imager	critical
`EC913`	HIB parity error	Communication error detected on HIB interface	error
`K203 / L75`	Local panel failed	During panel initialization or operation	error
`K59`	FAI,SET	During image acquisition	error
`K65`	FAI,SET - Error reading EIB parameters from NVRAM	During module initialization	error
`K65 / L39`	ALM,39 - EIB (or IB) not detected	Module initialization or communication	error
`K65 / L59`	ALM,65 - EIB returned incorrect EOT	After image acquisition from wrong input port	error
`K65 / L59`	ALM,39 - IPB unable to load parameters to EIB	Module parameter initialization	error
`K68 / L68`	ALM,68 - Timeout waiting for pixels from EIB	During image acquisition	error
`K72`	FAI,SET - IMS system memory error during acquisition	During image data transfer to main system	error
`K72 / L59`	ALM,61 - Error reading EIB parameters from NVRAM	During module initialization	error
`K72 / L64`	ALM,64 - IPB parity error during acquisition	During image acquisition	error
`K72 / L66`	ALM,66 - Image memory boundary crossed	During image acquisition	error
`K72 / L67`	ALM,67 - Too many pixels received from EIB	During image acquisition	error
`K85 / L85`	FAI,MOV / FAI,BSY - Image memory full	When attempting to store image	warning
`L111`	Cartridge feed roller open failed	During cartridge feed mechanism operation	error
`L200`	Transmit parity error	During data transmission	error
`L201`	Module synchronization error	During module synchronization	error
`L202`	Transmit memory out of bounds	During memory write operations	error
`L210`	Acquire line buffer overflow	During image line acquisition	error
`L212`	Handshake acquisition error	During module handshake during acquisition	error
`L214`	Line length error	During line length validation	error
`L216`	Hardware real time error	During real-time hardware operation	error
`L217`	Software loading real time error	During software load or execution	error
`L48`	End of film timeout error	Film processing	error
`L635`	Dpatch slow	When calibration patch response slower than expected	warning
`L636`	Dpatch fast	When calibration patch response faster than expected	warning
`L65`	Data overflow or underflow	During image data transfer	error
`P116 / K202 / L116`	ALM,60 - Pickup arm could not be moved to proper position	During pickup arm positioning	error
`P121 / K202 / L121`	ALM,60 - Optics module attenuator error	During attenuator operation	error
`P122 / K202 / L122`	ALM,60 - SCB cannot communicate with optics module	During optics module communication	error
`P123 / K202 / L123`	ALM,60 - Optics module temperature error	During thermal monitoring	error
`P126 / K202 / L126`	ALM,60 - SCB unable to detect EOL signal from optics module	After laser print operation	error
`P130 / K215`	ALM,14 - Supply door open	When door open sensor is triggered	warning
`P132 / K215`	ALM,12 - No supply cartridge	When supply cartridge absent or not detected	warning
`P133 / K204`	FLO - Less than 20 sheets remain in supply cartridge	When cartridge reaches low film threshold	info
`P134 / K218`	ALM,10 / ALM,16 - Supply cartridge empty	When cartridge contains no usable film remaining	error
`P139 / K209 / L139`	ALM,31 - Bad cartridge ID	When cartridge ID cannot be read or is invalid	error
`P145 / K209 / L145`	ALM,31 - Unsupported media type	When cartridge media type not supported by system	error
`P146 / K209 / L145`	ALM,31 - Wrong media size	When cartridge film size does not match configuration	error
`P151 / K202 / L151`	ALM,60 - Optics module PLL error	During laser frequency synchronization	error
`P154 / K202 / L154`	ALM,60 - NVRAM error	During NVRAM access or self-test	error
`P161 / K211 / L161`	ALM,21 - Film jammed on multifeed detector	When multifeed sensor detects jam	error
`P163 / K211 / L163`	ALM,22 - Film jammed after multifeed and before platen entrance	When film path sensor detects jam in this section	error
`P164 / K211 / L164`	ALM,23 - Film jammed on platen entrance or exit sensor	When platen area jam sensor triggered	error
`P165 / K211 / L165`	ALM,26 - Film jammed on mid transport sensor	When mid-transport jam sensor triggered	error
`P166`	Multiple pickup attempts	When pickup mechanism fails multiple times consecutively	warning
`P171`	Supply door failed to open	When door open command not executed	error
`P173 / K215`	ALM,16 - Platen door open	When platen door open sensor activated	warning
`P176 / K210 / L176`	ALM,30 - Supply cartridge could not be opened	When cartridge cover open mechanism fails	error
`P177 / K210 / L177`	ALM,31 - Supply cartridge could not be closed	When cartridge cover close mechanism fails	error
`P178 / K215 / L178`	ALM,16 - Top cover open	When top cover open sensor triggered	warning
`P179 / K215`	ALM,16 - Left side door open	When left side door open sensor activated	warning
`P202`	Service override switch out	When service override switch not in correct position	warning
`P203 / K202 / L203`	ALM,60 - Service override interlock failed	When service override safety interlock fails	error
`P204 / K202 / L204`	ALM,60 - Supply door interlock failed	When supply door safety interlock fails	error
`P205 / K202 / L205`	ALM,60 - Top cover interlock failed	When top cover safety interlock fails	error
`P206 / K202 / L206`	ALM,60 - Left side door interlock failed	When left side door safety interlock fails	error
`P208 / L208`	Left side door could not be opened	When left door open command not executed	error
`P221 / K202 / L221`	ALM,60 - Pickup top sensor failed	When pickup top position sensor not responding	error
`P222 / K202 / L222`	ALM,60 - Pickup middle sensor failed	When pickup middle position sensor not responding	error
`P223 / K202 / L223`	ALM,60 - Film present sensor failed	When film presence sensor not responding	error
`P224 / K202 / L224`	ALM,60 - Pickup motor failed	When pickup motor not responding to commands	error
`P225 / K202 / L225`	ALM,60 - Cartridge open (rack) sensor failed	When cartridge open/closed sensor not responding	error
`P226 / K202 / L226`	ALM,60 - Rollback home sensor failed	When rollback home position sensor not responding	error
`P227 / K202 / L227`	ALM,60 - Rollback motor failed	When rollback motor not responding	error
`P228 / K210 / L176-L177`	ALM,60 - Tongue depressor sensor failed	When tongue depressor sensor not responding	error
`P229 / K202 / L229`	ALM,60 - Supply door could not be opened	When supply door open mechanism fails	error
`P230 / K202 / L230`	ALM,60 - Cartridge pickup calibration failed	During pickup mechanism calibration	error
`P301 / K202 / L301`	ALM,60 - HIB version not compatible with current software	During HIB module initialization	error
`P302 / K202 / L302`	ALM,60 - Read or write to HIB register failed	During HIB register access	error
`P303 / K202 / L303`	ALM,60 - HIB lookup table memory test failed	During HIB memory self-test	error
`P304`	HIB test print requested	When HIB test print command received	info
`P501 / K202 / L501`	ALM,17 - Processor drum could not be moved	When processor drum positioning fails	error
`P506 / K202 / L506`	ALM,17 - Processor communication error	When processor communication link fails	error
`P507 / K202 / L507`	ALM,17 - Processor returning bad data	When processor sends invalid response data	error
`P509 / K202 / L509`	ALM,17 - Processor failed to warm up in allotted time	During processor power-up thermal stabilization	error
`P510 / L510`	Calibration sheet printing	During calibration sheet print cycle	info
`P511 / K222`	ALM,17 - Processor warming	During processor thermal startup	info
`P512`	Calibration sheet requested	When calibration sheet print is initiated	info
`P522 / L522`	Bad densitometer	When densitometer returns invalid readings or fails test	error
`P542 / K227 / L542`	ALM,17 - Jam in processor	When film jam detected in processor module	error
`P543 / K211 / L543`	ALM,17 - Jam in densitometer	When film jam detected in densitometer area	error
`P544 / K211 / L544`	ALM,17 - Jam in exit area	When jam detected near output path	error
`P549 / L549`	Processor filter not present	When processor filter is missing or not detected	warning
`P550 / L550`	Clean processor and replace filter	Scheduled maintenance reminder	info
`P551 / K202 / L551`	ALM,17 - Processor heater 1 failed	When processor heater 1 not responding	error
`P552 / K202 / L552`	ALM,17 - Processor heater 2 failed	When processor heater 2 not responding	error
`P553 / K202 / L553`	ALM,17 - Processor heater 3 failed	When processor heater 3 not responding	error
`P554 / K202 / L554`	ALM,17 - Processor temperature too high	When processor temperature exceeds safe operating range	error
`P561 / L561`	Invalid densitometer readings	When densitometer produces out-of-range values	warning
`P601 / K202 / L601`	ALM,60 - Invalid power monitor offset	During power monitoring calibration	error
`P602 / K202 / L602`	ALM,60 - Invalid power monitor range	During power monitoring validation	error
`P603 / K202 / L603`	ALM,60 - Invalid optical density range	During optical density validation	error
`P604 / K202 / L604`	ALM,60 - Invalid laser dynamic range	During laser calibration validation	error
`P605 / K202 / L605`	ALM,60 - Attenuator test failed	During attenuator function test	error
`P620 / L620`	ALM,57 - No film model found	When film type cannot be identified	error
`P622 / K202 / L622`	ALM,57 - Corrupt film tables	When film characteristic tables fail integrity check	error
`P623 / L623`	ALM,57 - Bad transfer function	When film transfer function validation fails	error
`P624 / L624`	AIQC OFF - Bad densitometer data	When densitometer provides invalid measurement data	warning
`P625 / L625`	AIQC OFF - Bad film contrast	When film contrast outside acceptable range	warning
`P631 / L631`	AIQC OFF - Film slow	When film response slower than expected	warning
`P632 / L632`	AIQC OFF - Film fast	When film response faster than expected	warning
`P633 / K230 / L633`	System near calibration limits (film almost fast)	When film response approaching upper calibration limit	warning
`P634 / K230 / L634`	System near calibration limits (film almost slow)	When film response approaching lower calibration limit	warning
`P910 / K202-K1`	ALM,60 - Imager detects no communication from IMS	When imager module cannot reach main IMS system	error
`P913 / K202 / L913`	ALM,60 - HIB parity error	When data parity error detected in HIB transmission	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.