Stretchers · TranStar family

Hill-Rom TranStar PC-100: troubleshooting and error codes

The ServiceForge knowledge base holds 103 documented symptoms for the Hill-Rom TranStar PC-100, with 161 ranked causes, 211 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Stretcher will not enter neutral position

Brake/steer pedal does not lock in neutral; stretcher continues to roll or pedal does not move fully; affects procedural and power stretchers differently

Ranked causes

1. Defective casters (common)
2. Brake/steer link misaligned (common)
3. Bent wireforms in brake activation (occasional)
4. Rocker link misaligned or setscrew loose (occasional)
5. Caster ratchet noise or defect (occasional)
6. Brake/steer pedal interference (rare)

First check

Verify brake/steer pedal locks in neutral

Test point: Brake/steer pedal
Expected: Pedal locks into neutral position

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake does not lock in brake position patient safety

Stretcher brake pedal does not seat firmly; casters roll or rotate when brake engaged

Ranked causes

1. Brake/steer link misaligned or loose (common)
2. Hex rod does not rotate 45 degrees (common)
3. Caster brake shoes misadjusted (common)
4. Defective caster (occasional)
5. Mechanical interference with brake/steer mechanism (rare)

First check

Brake/steer pedal seats firmly in brake position

Test point: Brake pedal
Expected: Pedal seats in brake position, all four casters do not roll or rotate

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electric back panel does not raise or lower electrically

Back panel will not respond to electrical control buttons; remains at fixed height

Ranked causes

1. Stretcher not connected to external power or power cord damaged (common)
2. Nurse control ON/OFF switch not on or LEDs not lit (common)
3. Patient control switch not responding (occasional)
4. Control board plugs not seated properly (occasional)

First check

Move back panel to mid-height position to verify potentiometer limits not causing issue

Test point: Back section articulation
Expected: Back panel can be manually cranked to low to mid-height position

4 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electric thigh panel does not raise or lower electrically

Thigh/knee section will not respond to electrical control buttons; remains at fixed position

Ranked causes

1. Stretcher not connected to external power or power cord damaged (common)
2. Nurse control ON/OFF switch not on or LEDs not lit (common)
3. Patient control switch not responding (occasional)
4. Control board plugs not seated properly (occasional)

First check

Verify stretcher connected to external power and inspect cord

Test point: Power supply connection and power cord
Expected: Stretcher connected to external power supply with undamaged cord

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

OB/GYN foot section does not release correctly

Foot section assembly cannot be released from stretcher or moved into examination position

Ranked causes

1. Another part of stretcher interferes with foot section (common)
2. Stretcher not in standard position (common)
3. Release handle or cable not functioning properly (occasional)
4. Defective foot section assembly (rare)

First check

Verify no stretcher parts interfere with foot section

Test point: Foot section assembly and adjacent stretcher components
Expected: No interference between foot section and other stretcher parts

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Siderail malfunction

Excessive or insufficient force to swing siderail; siderail falls or does not lock in raised position; latch does not engage

Ranked causes

1. Swing arm pivot bolt torque incorrect (common)
2. Siderail pivot bolts loose (common)
3. Siderail latch defective (occasional)
4. Siderail interference (rare)

First check

Verify swing arm pivot bolt torque

Test point: Four swing arm pivot bolts (A)
Expected: Force to swing siderail out from stored position is appropriate
Tools: Torque wrench

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Steering Plus fifth wheel does not drop into steer position

Stretcher steering system fails to activate; fifth wheel does not drop when steer position engaged

Ranked causes

1. Fifth wheel pivot arms or bracket improperly assembled (common)
2. Bent pivot arms or brackets (occasional)
3. Fifth wheel worn (occasional)
4. Mechanical interference with Steering Plus assembly (rare)

First check

Brake/steer pedal locks in steer position

Test point: Brake/steer pedal
Expected: Pedal locks into steer position

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Stretcher will not lower

Stretcher stuck in raised position; does not respond to Trendelenburg or Reverse Trendelenburg pedal; hydraulic release plate not fully depressing release pin

Ranked causes

1. Release mechanism misadjusted (common)
2. Bent or missing wireforms (occasional)
3. Defective head hydraulic cylinder (occasional)
4. Defective foot hydraulic cylinder (occasional)

First check

Verify release plate fully depresses release pin

Test point: Hydraulic release plate (D) and release pin (B) on cylinder (A)
Expected: Release plate fully depresses release pin when foot pedal pushed

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Articulating headrest gas spring malfunction patient safety

Gas spring releases and locks inconsistently or headrest binding when push handle release activated

Ranked causes

1. Gas spring requires adjustment (common)
2. Gas spring requires replacement (occasional)
3. Mechlok device or gas spring cable routed incorrectly after internal maintenance (occasional)

First check

Verify gas spring releases and locks throughout full range

Test point: Articulating headrest movement
Expected: Full range of motion with no binding, push handle engages/disengages completely

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Manual back articulation not functioning

Crank handle does not elevate back section or back section will not hold position

Ranked causes

1. Crank handle not attached or not engaging shaft mechanism (common)
2. Another part of stretcher interferes with back screw assembly (occasional)
3. Defective back screw assembly (rare)

First check

Verify crank handle is attached and engaging shaft mechanism

Test point: Crank handle connection to back screw assembly
Expected: Crank handle firmly attached and fully engaged with shaft mechanism

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Manual thigh articulation not functioning

Crank handle does not elevate thigh section or thigh section will not hold position

Ranked causes

1. Crank handle not attached or not engaging shaft mechanism (common)
2. Another part of stretcher interferes with knee screw assembly (occasional)
3. Defective knee screw assembly (rare)

First check

Verify crank handle is attached and engaging shaft mechanism

Test point: Crank handle connection to knee screw assembly
Expected: Crank handle firmly attached and fully engaged with shaft mechanism

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

OB/GYN foot supports will not raise/lower or rotate correctly

Foot support assembly does not respond to release handle activation for raising, lowering, or rotating inward/outward

Ranked causes

1. Missing or loose shoulder bolts, locknuts, or gas spring spacer (common)
2. Defective foot support gas spring (common)
3. Defective foot support Mechlok device (occasional)

First check

Verify shoulder bolts, locknuts, and gas spring spacer are in place

Test point: Foot support assembly (Figure 2-12)
Expected: All hardware present and properly seated

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Push handle malfunction

Push handle does not fall into position or lock into place when release handle is activated

Ranked causes

1. Another part of stretcher interferes with push handle assembly (common)
2. Push handle latch defective (common)
3. Push handle defective (occasional)

First check

Verify no stretcher parts interfere with push handle

Test point: Push handle assembly and adjacent components
Expected: No interference preventing push handle movement

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reduced pedal pumping

Stretcher requires excessive pump cycles to reach full height; takes more than 28 cycles (24 for PC-100/PC-200) or head/foot ends rise unevenly

Ranked causes

1. Pump linkage shoulder bolt loose (common)
2. Pump pedal weldment interference (occasional)
3. Defective hydraulic cylinder (occasional)

First check

Verify pump cycles raise stretcher to full height

Test point: Stretcher frame at high position
Expected: Rises to high position in 28 cycles (24 for PC-100/PC-200)

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thigh panel will not raise/lower

Procedural stretcher thigh/knee panel stuck; crank handle detached or assembly interferes; knee screw assembly defective

Ranked causes

1. Crank handle detached (common)
2. Knee screw assembly interference (occasional)
3. Defective knee screw assembly (occasional)

First check

Verify crank handle attached to knee screw assembly

Test point: Crank handle (B) on knee screw assembly (A)
Expected: Crank handle firmly attached

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back panel does not raise/lower correctly

Procedural/fixed height/trauma/OB/GYN stretcher back panel stuck or does not move smoothly; gas spring weak or missing hardware

Ranked causes

1. Missing or damaged panel hardware (occasional)
2. Defective back panel gas spring (common)

First check

Verify panel hardware present and secure

Test point: Back panel headed pins (A), rivets (B), push nuts (C), retaining rings (D)
Expected: All hardware present and secure

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Electric Stretcher Siderail pivot force caution

Siderail storage force requires adjustment after installation or maintenance. Manual procedure to set pivot bolt torque and cable tension.

Ranked causes

1. Pivot bolt torque out of specification (common)
2. CPR cable tension out of adjustment (common)

First check

Measure force required to store siderails

Test point: Siderail storage operation
Expected: Force neither excessive nor too easy

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PC-100/PC-200 Procedural Stretcher Siderail Latch installation caution

Proper torque specification for lower pivot bolt and latch shoulder bolt during siderail latch installation to ensure correct operation.

Ranked causes

1. Lower pivot bolt torque specification (common)
2. Latch shoulder bolt torque specification (common)

First check

Torque lower pivot bolt to specification

Test point: Lower pivot bolt (G)
Expected: 140 + 10 in-lb (15.8 + 1.1 N·m), +10 in-lb
Tools: Torque wrench 0-250 in-lb

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PC-300–PC-550 Procedural/Fixed Height/Trauma/Surgical/OB/GYN/Electric Stretcher Siderail Latch installation caution

Proper torque specifications for lower pivot bolt and latch shoulder bolt during siderail latch installation.

Ranked causes

1. Lower pivot bolt torque out of specification (common)
2. Latch shoulder bolt torque out of specification (common)

First check

Torque lower pivot bolt to specification

Test point: Lower pivot bolt (C)
Expected: 140 + 10 in-lb (15.8 + 1.1 N·m), +10 in-lb
Tools: Torque wrench 0-250 in-lb

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Corner steer caster does not lock in steer position

Stretcher with corner steer option fails to lock designated caster parallel to bed side when steer engaged

Ranked causes

1. Corner steer caster defective (common)
2. Brake/steer link screw loose (PC-100/PC-200 only) (common)

First check

Brake/steer pedal locks in steer position

Test point: Brake/steer pedal
Expected: Pedal locks into steer position

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Loss of corner steer

One corner of stretcher does not respond to steering control; rocker arm may be loose or linkage interferes

Ranked causes

1. Rocker arm setscrew loose (common)
2. Steering linkage interference (occasional)

First check

Verify rocker arm setscrew torque

Test point: Rocker arm setscrew (E)
Expected: 40 + 8 in-lb (4.6 + 0.9 N·m), +/- 8 in-lb
Tools: Torque wrench

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Nurse control switch not responsive patient safety

Nurse control switch does not register input commands or individual button functions are inoperative

Ranked causes

1. Nurse control switch button stuck or defective (common)
2. Nurse control switch wiring disconnected or loose (occasional)

First check

Verify nurse control switch wires are connected

Test point: Individual switch wires (C) at nurse control switch (E)
Expected: All wires connected per wire diagram, Figure 4-16

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient control switch not responsive patient safety

Patient control switch does not register input commands for siderail height adjustment

Ranked causes

1. Patient control switch adhesive failure or misalignment (occasional)
2. Patient control switch connector loose or disconnected (common)

First check

Verify patient control switch connector is seated

Test point: Patient control switch connector
Expected: Connector fully seated and locked

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Siderail cable connector not properly seated

Wiring connector at patient control switch or board connections loose or disconnected, preventing siderail operation

Ranked causes

1. Left siderail connector not connected to P2 on control board (common)
2. Right siderail connector not connected to P3 on control board (common)

First check

Verify left siderail connector seated at P2

Test point: P2 connector on control board (H)
Expected: Left siderail wiring assembly connector fully seated

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Siderail does not move smoothly or operate patient safety

Siderail cable assembly misalignment or improper pivot installation causes binding or failure to cycle between stored and up positions

Ranked causes

1. Lower pivot bolt not properly torqued or damaged threads (occasional)
2. Misaligned roller guide or wave washers (occasional)

First check

Verify alignment of roller guide, wave washers, and upright tube

Test point: Bolt holes in bottom rail
Expected: All components aligned with bolt holes

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Siderails bind or do not lock properly patient safety

Siderails raise or lower with difficulty, excessive force required, or latch does not lock into position

Ranked causes

1. Siderail track misalignment or debris (common)
2. Latch mechanism failure (occasional)

First check

Raise and lower siderails and verify latch operation

Test point: Siderails and latch mechanism
Expected: Siderails raise and lower without binding; excessive force not required; latch locks into position

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Steering function malfunction

Stretcher steering pedal does not operate correctly or steering position not achieved

Ranked causes

1. Steering Plus system malfunction (unknown)
2. Corner steer system malfunction (unknown)

First check

Verify stretcher in steer position with Steering Plus system

Test point: Steering Plus pedal
Expected: Fifth wheel drops into position

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Stretcher does not lower evenly when release pedal is pressed caution

Head and foot ends lower at different rates or stretcher lowers unevenly from high position

Ranked causes

1. Hydraulic valve malfunction or uneven fluid flow (common)
2. Cylinder seal leakage or damage (occasional)

First check

Verify even lowering of head and foot ends when release pedal pressed

Test point: Right-side release pedal and stretcher ends
Expected: Head and foot ends lower evenly without uneven settling

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Stretcher does not rise to high position with pump pedal caution

Stretcher requires more than specified pump strokes or does not reach high position when pump pedal is pressed

Ranked causes

1. Hydraulic pump failure or low fluid level (common)
2. Hydraulic hose or valve blockage or leak (occasional)

First check

Count pump strokes required to reach high position with 40 pound weight at head end

Test point: Right-side pump pedal
Expected: No more than 28 full pumps (24 for PC-100/PC-200) required; stretcher rises evenly

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Surgical stretcher back section does not respond to release handle or raise correctly

Back section does not lock at 10-15 degree intervals, or does not rise when release handle is activated

Ranked causes

1. Back section gas spring requires adjustment (common)
2. Defective back section gas spring (occasional)

First check

Test gas spring locking and release handle engagement throughout motion range

Test point: Back section gas spring and release handle
Expected: Gas spring releases and locks every 10-15 degrees throughout full range; release handle engages/disengages midway with no binding

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Trauma stretcher cassette lift handle malfunction

Cassette lift handle does not operate or is obstructed

Ranked causes

1. Cassette lift cable and spring not properly attached (common)
2. Cassette lift mechanism obstructed (common)

First check

Verify cable and spring are properly attached

Test point: Cassette lift cable and spring assembly
Expected: Cable and spring firmly attached with vinyl cap on spring open end

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Trauma stretcher foot section malfunction

Foot section is not attached, obstructed, or unable to move freely

Ranked causes

1. Foot section not attached to upper frame weldment pivot brackets (common)
2. Foot section obstructed or obstruction on frame (common)

First check

Verify foot section is attached to pivot brackets

Test point: Foot section attachment to upper frame weldment
Expected: Foot section firmly attached to upper frame weldment pivot brackets

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Articulating headrest does not move freely or binds patient safety

Articulating headrest section fails to raise/lower or rotate freely forward/backward and up/down, or exhibits binding along either axis.

Ranked causes

1. Headrest gas spring or articulation hinge misalignment or wear (unknown)

First check

Test headrest raise and lower motion

Test point: Articulating headrest with thumb push levers
Expected: Headrest moves freely with no binding along both axes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Articulating headrest does not release at correct time patient safety

Push handle release does not actuate articulating headrest smoothly; gas spring and Mechlok device do not release simultaneously

Ranked causes

1. Gas spring tension misaligned with Mechlok device (common)

First check

Engage push handle release to actuate articulating headrest

Test point: Push handle release
Expected: Headrest articulates smoothly when handle engaged

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back panel binding

Back panel does not move smoothly or evenly during raise and lower

Ranked causes

1. Back panel mechanism binding or malfunction (unknown)

First check

Test back panel raise and lower operation

Test point: Back panel
Expected: Back panel moves evenly without binding

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back panel does not move evenly or binds caution

Back panel raises or lowers with binding or uneven motion

Ranked causes

1. Back panel track misalignment or debris (common)

First check

Raise and lower back panel and verify smooth motion

Test point: Back panel and guides
Expected: Back panel moves evenly without binding

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back panel release handle not activating at correct pressure patient safety

Release handle activates too early, too late, or with incorrect pressure when squeezing; back panel does not lock or unlock smoothly

Ranked causes

1. Gas spring tension incorrect (common)

First check

Raise back panel and apply downward pressure on side requiring adjustment

Test point: Back panel side
Expected: Back panel moves smoothly

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back section does not rise to highest position or gas spring binds patient safety

Back section panel fails to reach highest position when raised via release handle, or gas spring exhibits binding or fails to release and lock throughout full range.

Ranked causes

1. Back section gas spring or release handle mechanism wear or misalignment (unknown)

First check

Place back section at lowest position

Test point: Back section position
Expected: Back section at lowest position

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake does not hold stretcher in place patient safety

Casters roll or rotate when brake pedal is engaged in brake position

Ranked causes

1. Brake pads worn or damaged (common)

First check

Verify brake pedal engagement in brake position

Test point: Brake pedal and casters
Expected: Pedal seats in position, all four casters do not roll or rotate

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake does not hold stretcher or casters roll in brake position patient safety

When brake pedal is engaged, stretcher does not remain stationary or one or more casters continue to roll or rotate.

Ranked causes

1. Brake pad wear or brake mechanism malfunction (common)

First check

Engage brake pedal and verify stationary position

Test point: Brake pedal and all four casters
Expected: Brake pedal seats and all four casters do not roll or rotate

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake pads worn or unserviceable caution

Brake pads are not serviceable and require replacement

Ranked causes

1. Brake pad wear beyond serviceable limit (unknown)

First check

Visually inspect all brake pads

Test point: All brake pads
Expected: All brake pads are serviceable

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake pedal does not engage patient safety

Brake pedal does not seat in brake position or casters roll or rotate when brake engaged

Ranked causes

1. Brake system malfunction (unknown)

First check

Test brake pedal engagement at brake position

Test point: Brake pedal
Expected: Brake pedal seats in brake position; all four casters do not roll or rotate

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brake pedal does not seat in brake position patient safety

Brake pedal does not fully seat and casters continue to roll or rotate when brake is engaged

Ranked causes

1. Brake mechanism failure or misadjustment (unknown)

First check

Verify Initial Actions have been completed

Test point: Troubleshooting procedure step 1
Expected: Initial Actions completed

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Electric Stretcher Head Drive Assembly removal and replacement high voltage

Complete removal and reinstallation procedure for head drive assembly including gearbox linkage, CPR cable, actuator pin, motor housing, and fastener torque application.

Ranked causes

1. Head drive assembly requires removal for service, repair, or replacement (unknown)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Electric Stretcher Knee Drive Assembly removal and replacement high voltage

Complete removal and reinstallation procedure for knee drive assembly including actuator pin, retaining rings, motor housing, and fastener torque application.

Ranked causes

1. Knee drive assembly requires removal for service, repair, or replacement (unknown)

First check

Verify stretcher is unplugged from power source

Test point: Power cord
Expected: Disconnected from outlet

17 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Electric Stretcher Potentiometer

Back section does not lower to correct position; gap between back and head sections is outside specification

Ranked causes

1. Potentiometer can position out of adjustment (common)

First check

Measure gap between back section and head section support bracket

Test point: bottom surface of back section to top of head section support bracket
Expected: 1/8" (3.2 mm) to 1/2" (12.7 mm), 3.2 to 12.7 mm
Tools: 6" straight edge

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Fixed height stretcher upper frame height adjustment patient safety

Adjust sleep surface height from 28" to 32" in 1" increments by repositioning height adjustment pins and securing with screws

Ranked causes

1. Height adjustment required during installation or maintenance (common)

First check

Record current and determine target height configuration

Test point: Sleep surface height
Expected: 28" (71 cm), 29" (74 cm), 30" (76 cm), 31" (79 cm), or 32" (81 cm) inches, 1 inch increments

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: foot support gas spring installation and operation check caution

Installation and operational verification of foot support gas spring after replacement to ensure proper release lever function and locking

Ranked causes

1. Gas spring installed and requires operational verification (common)

First check

Verify gas spring initial installation positioning

Test point: rod end hole and base weldment hole alignment
Expected: hole in rod end (N) aligns with hole in foot support base weldment (O)

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PC-100/PC-200 Procedural Stretcher Siderail Tube installation caution

Proper torque specification for lower pivot bolt during siderail tube installation to ensure correct operation and avoid thread damage.

Ranked causes

1. Lower pivot bolt torque out of specification (common)

First check

Torque lower pivot bolt to specification

Test point: Lower pivot bolt (D)
Expected: 140 + 10 in-lb (15.8 + 1.1 N·m), +10 in-lb
Tools: Torque wrench 0-250 in-lb

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Siderail pivot bolt torque

Torque specification and adjustment procedure for siderail swing pivot bolts to ensure proper siderail storage force and operation.

Ranked causes

1. Torque specification for siderail pivot bolts (common)

First check

Torque swing pivot nuts to specification

Test point: Swing pivot nuts (C)
Expected: 40 + 6 in-lb, + 6 in-lb
Tools: Torque wrench 0-250 in-lb, ½" open end wrench, ratchet, ½" socket

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cassette lift malfunction

Cassette lift handle does not function properly when pulled and rotated

Ranked causes

1. Cassette lift mechanism malfunction (unknown)

First check

Test cassette lift handle activation

Test point: Cassette lift handle
Expected: Cassette lift handle functions properly when pulled and rotated 180°

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Casters do not rotate freely in neutral position caution

Casters bind or do not roll freely when stretcher is in neutral position

Ranked causes

1. Pedal does not seat properly in neutral or caster binding (unknown)

First check

Verify neutral position pedal seating and caster rotation

Test point: Neutral position pedal and all four casters
Expected: Pedal seats in neutral position; all four casters rotate and roll freely

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Corner steer caster does not lock properly caution

Patient left foot end caster does not lock parallel to bed side or other casters do not spin freely in steer position

Ranked causes

1. Caster locking mechanism failure or misalignment (unknown)

First check

Verify corner steer caster positioning in steer position

Test point: Patient left foot end caster and other casters
Expected: Patient left foot end caster locks parallel to bed side; all other casters spin freely

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPR release does not flatten back section patient safety

CPR release handle does not fully flatten back section to horizontal position

Ranked causes

1. CPR release mechanism binding or malfunction (unknown)

First check

Pull and hold CPR release handle

Test point: CPR release handle
Expected: Back section goes into full flat position; slight downward hand pressure may be needed for empty back section

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electric stretcher left/right siderail cable assembly and upright tube replacement high voltage

Siderail cable assembly and upright tube requires removal and replacement on electric stretcher models

Ranked causes

1. Cable assembly or upright tube damaged or requires service (unknown)

16 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electric stretcher siderail removal high voltage

Procedural steps for removing siderails from electric stretchers, including cable disconnection, wire tie removal, and fastener disassembly; two cable assembly versions exist.

Ranked causes

1. Electric siderail maintenance or replacement required (occasional)

First check

Power isolation before siderail work

Test point: Stretcher power connection
Expected: Unit unplugged from power source

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Foot section binding

Foot section does not move smoothly or evenly during raise and lower

Ranked causes

1. Foot section mechanism binding or malfunction (unknown)

First check

Test foot section raise and lower operation

Test point: Foot section
Expected: Foot section moves evenly without binding

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Foot section does not release or store properly under gliding surface patient safety

Foot section fails to release when handle is squeezed, or cannot be easily stored under the gliding patient surface.

Ranked causes

1. Foot section release handle or storage latch malfunction (unknown)

First check

Test foot section release and storage

Test point: Foot section release handle
Expected: Foot section releases and stores easily under gliding patient surface

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Foot support gas spring release lever not functioning properly caution

Foot support push release lever does not release at correct travel point or does not return to original position; may release too early or require excessive pressure

Ranked causes

1. Foot support gas spring requires adjustment (common)

First check

Verify foot support push release lever engagement point

Test point: foot support push release lever
Expected: engages approximately half-way through full travel

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Foot supports do not move freely or bind along rotation axes patient safety

Foot supports fail to raise/lower or rotate smoothly in forward/backward and up/down directions, or gas spring fails to lock throughout range.

Ranked causes

1. Foot support gas spring or hinge mechanism wear or misalignment (unknown)

First check

Test foot support raise and lower motion

Test point: Foot support assembly with release and push levers
Expected: Foot support moves freely with no binding along both axes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Head section does not respond to nurse control switch
Head section does not respond to patient control switch
Hilow pump does not raise stretcher to high position
Hilow release pedal does not lower stretcher evenly
Knee Gatch assembly stiff or misaligned
Knee Gatch does not move smoothly
Knee Gatch does not raise or lower evenly
Knee section does not respond to patient control switch
Manual head section crank does not articulate back section
Manual thigh section crank does not articulate knee section
Neutral position malfunction
OB/GYN stretcher patient grip handle replacement
Push handle lock or deployment malfunction
Push handles do not drop to stored position
Push handles do not lock in raised position or drop position
Push handles do not lock into raised position
Replacement: Base shroud and bellows assembly
Replacement: OB/GYN stretcher upper frame catch shroud
Replacement: Procedural/Electric/Trauma/Surgical/OB/GYN stretcher upper frame
Reverse Trendelenburg does not lower foot end smoothly
Reverse Trendelenburg foot end does not lower smoothly
Reverse Trendelenburg function malfunction
Siderail binding or latch malfunction
Siderail does not raise or lower smoothly
Siderail end tube replacement
Siderail removal and replacement
Siderail transfer stop/common tube replacement
Siderails bind, require excessive force, or latch does not lock
Steering Plus system fails to engage
Steering system does not engage or fifth wheel does not drop
Stretcher does not lower evenly
Stretcher does not lower evenly during release operation
Stretcher does not move freely in neutral position
Stretcher does not raise to high position
Stretcher does not rise evenly during pump operation
Stretcher neutral position pedal does not seat
Surgical brake steer pedal does not rotate freely
Surgical brake/steer pedal malfunction
Surgical stretcher release handle activation incorrect
Switch siderail to opposite side
Trendelenburg does not lower head end smoothly
Trendelenburg function malfunction
Trendelenburg head end does not lower smoothly

43 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.