Hospital beds · Progressa family

Hill-Rom Progressa: troubleshooting and error codes

The ServiceForge knowledge base holds 15 documented symptoms for the Hill-Rom Progressa, with 23 ranked causes, 51 diagnostic checks with test points and expected values, and 124 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Calibration: Scale EN45501 Class

Periodic calibration of bed scale system using 100 kg standard weight per EN45501 standard to ensure measurement accuracy and repeatability

Ranked causes

1. Scale requires calibration per EN45501 standard (common)
2. Scale verification and testing required (common)
3. Weighing performance verification required (common)

First check

Navigate to Home Screen and access Preferences

Test point: GCI screen
Expected: Preferences icon displayed

12 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Bed Position Sensor patient safety

Bed frame and chair exit position calibration using control panel lockout and beep feedback signals to establish minimum and exit reference positions.

Ranked causes

1. Bed frame calibration required at minimum position (common)
2. Chair exit position calibration required at 1.5" to 1.75" from floor (common)

First check

Verify bed frame is level at or near both ends of tube

Test point: Intermediate frame relative to ground
Expected: 0° relative to ground

7 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Controller detects overvoltage caution

Controller reports overvoltage fault. Battery or AC supply voltage exceeds normal operating range, which could damage components.

Ranked causes

1. Excessive supply voltage (rare)
2. Controller regulator failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Enable switches not responding patient safety

Switches installed in handles at grip do not register depression when force applied. Bed should move forward/backward based on handle direction but does not respond.

Ranked causes

1. Switch or cable defective (common)
2. Loose or corroded connector pins at P2, P5, or P6 (occasional)

First check

Measure switch continuity

Test point: Switch cable end
Expected: Closed (continuity) only when switch depressed
Tools: Meter

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Motor wiring faults indicated caution

Controller displays wiring faults or power section faults. Motor may not receive correct control signals or power due to wiring issues, loose connectors, or shorted connections.

Ranked causes

1. Loose or damaged motor connector (common)
2. Controller malfunction (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scale weighing procedure

Procedure to perform patient weighing using the bed scale system after calibration is complete

Ranked causes

1. Scale requires zeroing and verification before patient weighing (common)
2. Scale hardware requires post-use sealing (common)

First check

Access scale weighing function

Test point: GCI Home Screen Scale Icon
Expected: Scale function activates

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Throttle signal out of range caution

Handle throttle does not produce correct voltage output proportional to applied force. Strain element may be damaged or output signal cannot be adjusted to specifications.

Ranked causes

1. Damaged strain element in handle (common)
2. Potentiometer R1 adjustment failed (occasional)

First check

Measure zero voltage output at P6.10

Test point: P6.10 (ground ref P6.4)
Expected: 2.4-2.6 V DC, +/-0.1 V
Tools: DMM

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery voltage low or absent caution

Controller not receiving correct battery voltage. Battery may be discharged or power connections are loose. When plugged in, AC supply voltage not present or insufficient.

Ranked causes

1. Battery discharged or defective (common)

First check

Measure battery voltage at P6.8 (plugged in)

Test point: P6.8
Expected: >32 V
Tools: DMM

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: GCI Screen

Touchscreen calibration of the GCI (Graphical Control Interface) display to ensure accurate stylus or touch input response

Ranked causes

1. GCI screen requires calibration for accurate touch input (occasional)

First check

Verify bed power and height

Test point: Bed electrical connection and height control
Expected: Bed connected to mains, raised to comfortable height

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Mattress Transducer patient safety

Calibration of mattress pressure transducer sensors to ensure accurate surface pressure and patient detection readings

Ranked causes

1. Mattress transducer requires periodic calibration (common)

First check

Prepare bed for transducer calibration

Test point: Bed occupancy and mattress condition
Expected: Bed unoccupied, mattress clear of any weight or objects

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Footboard Detection Switch removal and replacement high voltage

Removal and replacement of footboard detection switch mounted in foot section cover with two-wire connector.

Ranked causes

1. Footboard detection switch requires service or replacement (unknown)

First check

Bed height adjustment for technician access

Test point: Bed height control
Expected: Bed raised to comfortable working height

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

GCI Base Board removal and replacement high voltage

Removal and replacement of GCI base board mounted in thigh section with cable disconnection required.

Ranked causes

1. GCI base board requires service or replacement (unknown)

First check

Power isolation for safety

Test point: Main power and auxiliary outlet
Expected: Bed and auxiliary outlet disconnected from power sources

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Head Section Articulation Mechanism removal and replacement high voltage

Removal and replacement procedure for head section articulation mechanism including gear housing and cassette assembly.

Ranked causes

1. Head section mechanism requires service or replacement (unknown)

First check

Set brakes and verify bed is safe for service

Test point: Bed brake status
Expected: Brakes set and locked

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scale Board—NAWI Compliant removal and replacement high voltage

Removal and replacement of NAWI-compliant scale board (EN 45501) with load beam cables and interconnect cable disconnection required.

Ranked causes

1. Scale board requires service or replacement (unknown)

First check

Power isolation for safety

Test point: Main power and auxiliary outlet
Expected: Bed and auxiliary outlet disconnected from power sources

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scale Verification Report completion

Completion and documentation of scale performance verification according to EN45501 standard requirements

Ranked causes

1. Scale verification documentation required per EN45501 (common)

First check

Record bed and environmental information

Test point: Scale Verification Report Form header
Expected: Bed model, serial number, date, time, inspector ID, temperature, humidity, latitude, altitude, gravity constant completed

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`1040`	Battery voltage low	Battery voltage less than 18V	warning
`1041`	Battery voltage critical low	Battery voltage less than 2V	critical
`1042`	Battery voltage high	Battery voltage too high	critical
`1043`	Battery charging current over limit	Charging current exceeds maximum limit	critical
`1044`	Battery charging current sensor broken	Current sensor or ADC malfunction	critical
`1045`	LCB SPI communication lost	SPI communication failure between boards	critical
`1046`	Charging time over limit	Charging duration exceeds limit	warning
`1047`	Battery voltage cannot increase	Voltage fails to rise during constant current charging	warning
`1048`	Temperature out of range	Temperature outside 10C to 50C operational range	warning
`1049`	Bed in transportation mode	Transportation mode is active	info
`1080`	EEPROM writing error	EEPROM write operation fails	critical
`1081`	EEPROM read error	EEPROM read operation fails	critical
`1082`	EEPROM bed articulation data error	EEPROM read error for articulation data	critical
`1083`	EEPROM critical read compare failed	EEPROM data validation fails	critical
`10C0`	CPR switch failed	CPR switch malfunction	critical
`10C1`	Pendant failed	Pendant communication or operation failure	critical
`1100`	Lost CAN communication	CAN bus communication failure	critical
`1120`	Internal error	Internal system error	critical
`1140`	Motor FET short detection	FET short circuit detected	critical
`1141`	Motor over voltage detection	Motor voltage exceeds safe level	critical
`1142`	HiLo head motor over current	Head motor draws excessive current	critical
`1143`	HiLo foot motor over current	Foot motor draws excessive current	critical
`1144`	Head motor over current condition detected	Motor current exceeds acceptable limits	error
`1145`	Knee motor over current condition detected	Motor current exceeds acceptable limits	error
`1146`	Foot motor over current condition detected	Motor current exceeds acceptable limits	error
`1147`	Leg motor over current condition detected	Motor current exceeds acceptable limits	error
`1148`	Head Hilo position error detected	Head hilo motor position feedback fault	error
`1149`	Foot Hilo position error detected	Foot hilo motor position feedback fault	error
`114A`	Head position error detected	Head motor position feedback fault	error
`114C`	Knee hardware over current condition detected	Hardware current exceeds acceptable limits	error
`114D`	Leg hardware over current condition detected	Hardware current exceeds acceptable limits	error
`114E`	Head Hilo hardware over current condition detected	Hardware current exceeds acceptable limits	error
`114F`	Foot Hilo hardware over current condition detected	Hardware current exceeds acceptable limits	error
`1150`	Head hardware over current condition detected	Hardware current exceeds acceptable limits	error
`1151`	Foot hardware over current condition detected	Hardware current exceeds acceptable limits	error
`1153`	Knee position error detected	Knee motor position feedback fault	error
`1154`	Foot position error detected	Foot motor position feedback fault	error
`1155`	Flex a foot position error detected	FlexAFoot motor position feedback fault	error
`1156`	Head angle position error detected	Head motor angle position feedback fault	error
`1157`	Bed frame position calibration error	Calibration out of range or failed	warning
`1158`	Bed chair exit position calibration error	Chair exit calibration out of range or failed	warning
`1180`	Scale calibration error	Scale calibration out of range or failed	warning
`1181`	Scale heartbeat missing for 10 seconds	Scale communication loss or heartbeat detection failure	error
`1182`	Scale load beam data error	Load beam signal or data corruption detected	error
`1183`	Scale ADC error detected	Analog-to-digital conversion failure	error
`2080`	EEPROM writing error on SideCom board	Memory write operation failure	error
`2081`	EEPROM read error on SideCom board	Memory read operation failure	error
`2083`	EEPROM failed critical read compare test	Data verification check failed during critical read	error
`20C4`	Composer communication error; HITS server communication issue	Communication failure with HITS server for Navicare	error
`2100`	Lost SCB board heartbeat; communication failure	SideCom board heartbeat signal loss	error
`2120`	Internal error on SideCom board	Internal processing or logic error	error
`3084`	Air control board EEPROM data corruption	EEPROM read/write failure or triplicate data mismatch	error
`30C6`	MCM valve current exceeds maximum	Measured current above acceptable range	error
`30C7`	MCM valve current below minimum	Measured current below acceptable range	error
`3100`	Air control board lost CAN communication	CAN bus communication failure	error
`3120`	Internal error on air control board	Internal processing or logic error	error
`31C0`	12 volt supply voltage below acceptable minimum	Voltage pulled under 11 +/- 1 volts	error
`31C1`	Head bladder unable to inflate to setpoint	Inflation not reaching target in 10 +/- 1 minutes	error
`31C2`	Seat bladder unable to inflate to setpoint	Inflation not reaching target in 10 +/- 1 minutes	error
`31C3`	Foot bladder unable to inflate to setpoint	Inflation not reaching target in 10 +/- 1 minutes	error
`31C4`	Head bladder unable to deflate to setpoint	Deflation not reaching target in 10 +/- 1 minutes	error
`31C5`	Seat bladder unable to deflate to setpoint	Deflation not reaching target in 10 +/- 1 minutes	error
`31C6`	Foot bladder unable to deflate to setpoint	Deflation not reaching target in 10 +/- 1 minutes	error
`31C7`	RTA or LTA bladder unable to inflate to setpoint	Inflation not reaching target in 10 +/- 1 minutes	error
`31C8`	AA bladder unable to inflate to setpoint	Inflation not reaching target in 10 +/- 1 minutes	error
`31C9`	RTA or LTA bladder unable to deflate to setpoint	Deflation not reaching target in 10 +/- 1 minutes	error
`31CA`	AA bladder unable to deflate to setpoint	Deflation not reaching target in 10 +/- 1 minutes	error
`31CB`	12 volt supply voltage exceeds acceptable maximum	Voltage pulled over 14.5 +/- 1 volts	error
`3200`	Supervisory line pulled above max when called to disable	Voltage pulled over 1.5 +/- 1 volts when disabled	error
`3201`	Supervisory line pulled above max when called to enable	Voltage pulled over 14.5 +/- 1 volts when enabled	error
`3202`	Supervisory line pulled below min when called to enable	Voltage pulled under 11 +/- 1 volts when enabled	error
`3203`	MCM valve current exceeds maximum count	MCM valve current counts exceed MCMSO current	error
`3204`	Excessive leak detected in support cushion	Excessive leak algorithm true for head/seat/foot zone	error
`3205`	Support cushion valve current exceeds limits	Measured valve current above acceptable maximum	error
`3206`	Support cushion valve current below minimum	Measured valve current below acceptable minimum	error
`3207`	Valve current TA exceeds maximum	Measured valve current above acceptable maximum	error
`3208`	Support cushion valve current under limit	Valve current below minimum threshold	error
`3209`	P&V valve current under minimum	P&V valve current below P&V current minimum threshold	error
`320B`	P&V valve current over maximum	P&V valve current above P&V current maximum threshold	error
`4100`	Lost GUI board heart beat on GCI baseboard	GCI baseboard lost communication with GUI board	error
`9003`	Accelerometer not calibrated	Accelerometer calibration missing or invalid	error
`9080`	EEPROM writing error on OIML board	EEPROM write failure	error
`9081`	EEPROM read error on OIML board	EEPROM read failure	error
`9083`	EEPROM failed critical read compare on OIML board	EEPROM checksum or compare failed	error
`90CF`	OIML error affects PPM of UCB	OIML error detected impacting pneumatic system operation	error
`9100`	Lost OIML board heart beat	OIML board communication loss	error
`9120`	Internal error on OIML board	Internal OIML board fault detected	error
`9180`	Scale calibration error on standalone scale	Scale calibration out of tolerance or corrupted	error
`9181`	OIML heartbeat missing for 10 seconds, combined scale diagnostic	OIML communication loss for extended period	error
`9182`	Scale load beam data error on standalone scale	Load beam data invalid or out of range	error
`9183`	Scale ADC error on standalone scale	Analog-to-digital converter error detected	error
`9184`	Over-current error on standalone scale	Over-current condition detected	error
`A080`	EEPROM writing error on pneumatic control board	EEPROM write failure	error
`A081`	EEPROM read error on pneumatic control board	EEPROM read failure	error
`A0C5`	Pulmonary blower sensor error or fault	Blower error detected in pulmonary blower only	error
`A0C8`	Pulmonary blower pressure under limit	Blower pressure below minimum threshold	error
`A0C9`	Pulmonary blower pressure over limit	Blower pressure above maximum threshold	error
`A0CA`	Woundcare blower current under limit	Blower current below minimum for woundcare blower	error
`A0CB`	Woundcare blower current over limit	Blower current above maximum for woundcare blower	error
`A0CC`	Woundcare blower voltage under limit	Blower supply voltage below minimum	error
`A0CD`	Woundcare blower voltage over limit	Blower supply voltage above maximum	error
`A0CE`	Critical error reported from pneumatic board	Critical fault detected on pneumatic control board	critical
`A100`	Lost pneumatic board heart beat	Pneumatic control board communication loss	error
`A20A`	Switching valve error on pneumatic board	Switching valve fault detected from CAN index 0x2A01 bits 20-22 or 0x2A01.21	error
`A20C`	Switching valve current over limit on pneumatic board	Switching valve current above maximum	error
`A20D`	Switching valve current under limit on pneumatic board	Switching valve current below minimum	error
`A20E`	External EEPROM critical data corrupted on pneumatic board	Critical external EEPROM data corruption detected	error
`Brake OFF Fault`	Brake off solenoid or circuit has fault	Brake deactivation circuit malfunction	error
`Brake ON Fault`	Brake on solenoid or circuit has fault	Brake activation circuit malfunction	error
`Current Sense Fault`	Motor current sense circuit malfunction	Current measurement circuit unable to read motor current	error
`EEPROM Fault`	Non-volatile memory circuit has fault or data corrupted	EEPROM read/write failure	error
`FLASH_SPD_POT`	IntelliDrive speed limit potentiometer fault	Speed limit pot input invalid or out of range	error
`FLASH_THERMAL`	IntelliDrive controller thermal cutback	Excessive controller temperature detected	error
`FLASH_THROTTLE_1`	IntelliDrive throttle fault 1	Throttle input voltage out of specification	error
`HPD`	High potential difference or overvoltage detection	Voltage threshold exceeded in power supply	error
`HW Failsafe`	Hardware failsafe circuit activated	Safety circuit detected abnormal condition	error
`Low Battery Voltage`	Battery voltage dropped below acceptable operating level	Battery voltage at P6.8 <32 V when plugged; P4.8 <22 V when unplugged	critical
`Main Cont FLTS`	Main contactor fault detected	Main relay circuit malfunction	error
`Main OFF Fault`	Main power off relay or circuit has fault	Controller unable to verify main power off condition	error
`Main ON Fault`	Main power on relay or circuit has fault	Controller unable to verify main power on condition	error
`Overvoltage`	Supply voltage exceeds maximum safe operating level	Battery or AC voltage above specification	critical
`Power Section Fault`	Main power or distribution circuit has fault	Power delivery circuit malfunction	error
`Precharge Fault`	Precharge circuit fault detected	Charging circuit initialization failure	error
`PROC/Wiring Fault`	Processor or junction board wiring fault detected	Communication or wiring circuit malfunction	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.