Vital signs monitors

Hill-Rom Connex 6000: troubleshooting and error codes

The ServiceForge knowledge base holds 137 documented symptoms for the Hill-Rom Connex 6000, with 278 ranked causes, 213 diagnostic checks with test points and expected values, and 16 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Device does not power up

Unit remains off; no display, LEDs, or startup indicators

Ranked causes

1. New battery installed (occasional)
2. AC power disconnected (common)
3. Power cord defective (occasional)
4. Battery discharged (common)
5. Power button defective (rare)
6. Internal power-flex cable connection faulty (occasional)
7. Power supply defective (occasional)
8. Battery defective (occasional)
9. Main board defective (rare)

First check

Inspect power cord for damage

Test point: Power cord ends and body
Expected: No cuts, burns, or visible damage

5 more checks with pass and fail actions, 14 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer does not print

No output from thermal printer despite power and connection

Ranked causes

1. Reactive side of thermal paper faces away from print head (common)
2. Thermal paper is wet (occasional)
3. USB cable is defective (occasional)
4. Printer module not connected (occasional)
5. Printer module has no power (common)
6. Printer module does not function (occasional)
7. Power harness is defective (occasional)
8. Main board is defective (rare)
9. MCE printer fuse F5 is blown (occasional)

9 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braun temperature not functional

Braun temperature module has critical error; service required

Ranked causes

1. Communication timeout or BDD transfer delay (occasional)
2. POST failure (occasional)
3. Braun display shows all icons or blank (occasional)
4. Unsupported parameter or sensor definition error (rare)
5. WACP serialization failure (rare)
6. Battery voltage too high (rare)
7. BDD compatibility issue (rare)
8. Send message or bridge failure (rare)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen does not respond

Touch inputs not recognized; screen may appear functional but unresponsive to touch

Ranked causes

1. Software error (common)
2. Touchscreen out of calibration (occasional)
3. Touchscreen lock activated (occasional)
4. Internal connection faulty (occasional)
5. Display flex cable broken (rare)
6. Main board touchscreen controller faulty (rare)
7. Excessive force or prolonged rubbing damage (rare)

First check

Reboot device

Test point: Power button
Expected: Device powers off and restarts; touchscreen responsive

3 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Attach SpO2 sensor to monitor

SpO2 sensor not detected; connection missing or sensor faulty

Ranked causes

1. SpO2 sensor not detected (common)
2. SpO2 sensor is faulty (occasional)
3. SpO2/SpHb sensor expired (occasional)
4. No SpO2 sensor connected (common)
5. Patient cable is faulty (occasional)
6. SpO2 module is faulty (occasional)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audible alarm occurs

Audible alarm sound not produced during alarm conditions; volume may be set too low or audio disabled

Ranked causes

1. No alarm was triggered (common)
2. Alarm audio set to Off (occasional)
3. Alarm audio set too low (occasional)
4. Faulty connection to speaker (occasional)
5. Speaker is defective (rare)
6. Main board is defective (rare)

First check

Verify alarm trigger and audio response

Test point: Device during alarm condition
Expected: Visual indicator in message status area and audible sound at startup

5 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader powers on but does not transfer data

Reader is powered but fails to communicate or transfer scanned data

Ranked causes

1. No barcode reader license installed (occasional)
2. Barcode reader not programmed for USB COM Port Emulation mode (occasional)
3. Barcode reader model not supported or PID incorrect (rare)
4. Barcode reader did not enumerate properly (occasional)
5. Barcode scanner not programmed to interpret barcode correctly (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device does not communicate via Ethernet

Device cannot connect to computer network via Ethernet; no network communication established

Ranked causes

1. Device not configured properly (occasional)
2. Communications board not receiving power (occasional)
3. Ethernet connection from main board is faulty (occasional)
4. Network Ethernet switches not set correctly (occasional)
5. Cable run to switch too long (rare)

First check

Verify device Ethernet configuration

Test point: Device network settings and network administrator records
Expected: Device IP address, subnet mask, gateway configured correctly for network

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display is blank when power is on

No image or text visible on screen; backlight may or may not be active

Ranked causes

1. Device in Power-Saver mode (common)
2. Device powered down after inactivity (common)
3. Internal connection faulty (occasional)
4. Cable damaged (occasional)
5. Display end of useful life (rare)

First check

Attempt to wake display

Test point: Screen touch or power button
Expected: Display activates and shows content

2 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG pane displayed

ECG tile or pane not visible on monitor display

Ranked causes

1. ECG module not connected (common)
2. Faulty patient cable (occasional)
3. Faulty module cable (occasional)
4. CVMS software does not support ECG (rare)
5. Profile not set to Continuous Monitoring (common)

First check

Inspect ECG module LED status

Test point: ECG module LED indicator
Expected: LED illuminated (green or amber), indicating power and communication

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SpHb frame blank on display

Hemoglobin parameter tile shows no data

Ranked causes

1. UI license not installed (occasional)
2. Wrong sensor connected (occasional)
3. Sensor or cable expired (occasional)
4. Sensor or cable defective (occasional)
5. SpHb parameter not enabled in Masimo module (occasional)

First check

Verify UI license status

Test point: Service tool license verification
Expected: SpHb license installed and active

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braun temperature not detectable

Braun ThermoScan PRO unable to detect temperature; measurement failed or recalled from memory

Ranked causes

1. Temperature measurement was not taken (occasional)
2. Measurement recalled from memory (occasional)
3. Loose or broken USB cable (occasional)
4. Braun thermometer battery depleted (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG electrodes disconnected patient safety

One or more ECG leads or electrodes are not connected properly

Ranked causes

1. Device configured for 5 leads but using 3 leads (common)
2. Specific IEC lead disconnected (common)
3. Specific AHA lead disconnected (common)
4. One lead is disconnected (common)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG not functional patient safety

ECG module fails to operate; data transmission or connection error

Ranked causes

1. ECG module error, WACP error, or data failure (occasional)
2. ECG module has not transmitted data for 30+ seconds (occasional)
3. ECG module disconnected (common)
4. Unexpected alarm compatibility bits (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Light bar does not turn on

Alarm light bar not illuminating; no amber or red LED indication during alarm or startup

Ranked causes

1. No alarm was triggered (common)
2. Faulty connection to light bar (occasional)
3. Light-bar board is defective (rare)
4. Main board is defective (rare)

First check

Verify light bar operation during startup

Test point: Light bar LEDs during device power-on
Expected: Light bar flashes (amber and/or red LEDs)

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Radio does not connect to network

Wireless/radio connection cannot establish; device out of range or unable to find access point

Ranked causes

1. Device out of range of access point (common)
2. Device not configured properly (occasional)
3. Antenna is defective (rare)
4. Communications board not receiving power (occasional)

First check

Check wireless signal strength

Test point: Device network status screen RSSI indicator
Expected: RSSI value indicates adequate signal strength (typically >-80 dBm)

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Retry temperature measurement

Temperature reading failed; often accompanies other temperature messages

Ranked causes

1. Probe heater or data error occurred (occasional)
2. User settings require adjustment (occasional)
3. Ambient temperature is out of range (occasional)
4. SureTemp temperature module is faulty (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB accessories do not communicate with monitor

USB peripherals (devices, thumb drives, sensors) not recognized by device; no power or enumeration

Ranked causes

1. Accessory is defective (occasional)
2. Communications board not receiving power (occasional)
3. One or more USB host connections defective (occasional)
4. USB connection from communications board to main board faulty (occasional)

First check

Test with known good USB accessory

Test point: USB port on device
Expected: Accessory is recognized; power and enumeration present

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Weight does not appear in parameter frame

Weight parameter not displayed in manual parameter frame

Ranked causes

1. Weight not selected in advanced settings (common)
2. Weight scale not licensed (occasional)
3. Weight scale not connected (occasional)
4. Weight scale not configured (occasional)

First check

Verify weight selected in advanced settings

Test point: Advanced settings > Parameters tab
Expected: Weight parameter selected (enabled)

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery does not charge or run time is low

Battery remains discharged after charging; device shuts off prematurely during use

Ranked causes

1. Battery defective (common)
2. Battery connector board defective (occasional)
3. Battery end of useful life (occasional)

First check

Charge battery for 5 hours

Test point: Battery during charging from AC power
Expected: Battery icon shows full charge symbol

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

BMI not displayed

BMI parameter not appearing in parameter frame

Ranked causes

1. BMI parameter not selected (common)
2. Height or weight was changed (occasional)
3. Weight scale not connected (occasional)

First check

Verify BMI parameter selected

Test point: Advanced settings > Parameters tab
Expected: BMI parameter selected (enabled)

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braun Err error

Braun displays error; ambient temperature outside operating range or changes too rapidly

Ranked causes

1. Ambient temperature outside operating range or changing too rapidly (common)
2. Thermometer docked improperly (occasional)
3. Thermometer has dirty contacts (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braun PRO 6000 measurements inaccurate patient safety

Braun thermometer readings deviate from expected values

Ranked causes

1. Probe lens displaced (occasional)
2. Use inconsistent with IFU (occasional)
3. Ingress of cleaning solutions corroded electronics (rare)

First check

Inspect probe lens for displacement

Test point: Probe lens and bezel seam
Expected: Lens properly seated with no visible gap in seam

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot communicate through USB client connection

Service tool or PC unable to establish USB connection with device; communication fails

Ranked causes

1. Battery charge is low (occasional)
2. Communications board does not receive power (occasional)
3. USB client is defective (rare)

First check

Verify battery charge level

Test point: Battery status indicator on display
Expected: Battery icon shows adequate charge (at least 50%)

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Low SpO2 signal quality

Poor sensor signal due to sensor placement or defective equipment; check sensor

Ranked causes

1. Poor sensor placement on patient (common)
2. Patient cable or sensor defective (occasional)
3. SpO2 module is faulty (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP frame on display is blank

Non-invasive blood pressure module display or data frame shows no content or is empty

Ranked causes

1. USB cable is defective (occasional)
2. NIBP module not connected (occasional)
3. NIBP module not functional (occasional)

First check

Inspect USB cable between NIBP module and main board

Test point: USB cable connector ends and body
Expected: No cuts, damage, or bent pins; connectors fully seated

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG waveform displayed

ECG pane present but no waveform tracing visible

Ranked causes

1. Start button not activated (common)
2. ECG gain too high (occasional)
3. Patient type set to Neonate (occasional)

First check

Verify Start button activated

Test point: ECG tile Start button state
Expected: Start button activated and waveform streaming engaged

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No LTA alarm with patient injury or death risk patient safety

LTA (Long-Term Arrhythmia) alarm not functioning despite critical patient events

Ranked causes

1. LTA license not installed (occasional)
2. Arrhythmia detection disabled (V-Tach, V-Fib, Asystole) (occasional)
3. Invalid data being processed (rare)

First check

Verify LTA license installed

Test point: Service tool license list
Expected: LTA license present and active

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Noisy ECG waveform

ECG waveform displays excessive noise or artifact

Ranked causes

1. 50 or 60 Hz filter disabled (common)
2. Wrong mains filter frequency selected (common)
3. Poor lead placement (common)

First check

Verify mains filter enabled

Test point: ECG filter settings menu
Expected: Mains filter (50 or 60 Hz) enabled

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Radio software upgrade failed

Radio software update was interrupted or failed; hardware issue possible

Ranked causes

1. Connection with host was broken (common)
2. Radio not provisioned correctly (occasional)
3. Hardware error during upgrade (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SpO2 frame blank on display

SpO2 parameter tile shows no data or reading

Ranked causes

1. USB cable defective (common)
2. SpO2 module not connected (common)
3. SpO2 module not functional (occasional)

First check

Inspect USB cable for damage and verify connection

Test point: SpO2 module USB connector
Expected: Cable intact, firmly connected

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SpO2 sensor expires soon

SpO2 sensor nearing expiration date; replacement needed

Ranked causes

1. SpO2 sensor nearing expiration (common)
2. SpO2 cable not functioning properly (occasional)
3. SpO2 module is faulty (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature frame blank on display

Temperature parameter tile shows no data

Ranked causes

1. USB cable defective (common)
2. Temperature module not connected (common)
3. Temperature module not functional (occasional)

First check

Inspect USB cable for damage

Test point: Temperature module USB connector
Expected: Cable intact, firmly connected

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature module connect probe error

Temperature probe disconnected or module cannot detect probe connection

Ranked causes

1. No temperature probe connected (common)
2. Temperature probe is faulty (occasional)
3. SureTemp temperature module is faulty (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature not functional

Temperature system has critical error; service required

Ranked causes

1. Internal error occurred (occasional)
2. USB cable is disconnected (common)
3. Battery is depleted or missing (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to access advanced settings or enter code

Technician cannot access Advanced Settings menu; code entry blocked or settings unavailable

Ranked causes

1. Patient monitoring active or simulated (occasional)
2. Parameter alarm is on (occasional)
3. Intervals turned on (occasional)

First check

Verify no patient monitoring active

Test point: Display and monitoring status
Expected: Patient monitoring stopped; simulation mode off

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to establish network communications

Radio cannot associate with access point or authenticate after 30 seconds; network connectivity failure

Ranked causes

1. Unable to associate with access point (common)
2. Unable to authenticate after 30 seconds (common)
3. DHCP timeout (occasional)

First check

Monitor association time and verify access point detected

Test point: radio association process
Expected: association within 30 seconds

2 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery absent or faulty patient safety

No battery installed in monitor or battery is faulty

Ranked causes

1. No battery installed (common)
2. Battery is faulty (common)

First check

Verify battery is installed

Test point: battery compartment
Expected: battery present and seated

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braun thermometer readings do not transfer

Temperature measurements not appearing on monitor display after taking with Braun device

Ranked causes

1. External USB cable unplugged (common)
2. USB bus communication failure (error #00000014) (occasional)

First check

Verify external USB cable connected

Test point: USB cable from dock to monitor
Expected: Cable firmly connected at both ends

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braun ThermoScan battery does not charge

Thermometer rechargeable battery pack unable to charge in dock

Ranked causes

1. Rechargeable battery pack no longer takes charge (common)
2. Primary AA batteries installed instead of rechargeable (occasional)

First check

Inspect battery type installed

Test point: Thermometer battery compartment
Expected: Rechargeable battery pack installed (not primary AA batteries)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Communications module did not power on properly

Communications board not powering or not properly connected; high-priority alarm

Ranked causes

1. Communications board not connected properly (common)
2. Communications board malfunctioned (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Connect temperature probe

Temperature probe disconnected or faulty; cannot measure patient temperature

Ranked causes

1. No temperature probe connected (common)
2. Temperature probe is faulty (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Desired profile does not appear in Profiles tab

Custom or expected monitoring profile not visible in profile selection menu

Ranked causes

1. Profile license not installed (occasional)
2. Profile not enabled (occasional)

First check

Check profile license status

Test point: Advanced Settings > Service > Licensing
Expected: Profile license box is checked

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display is dim

Screen displays content but appears darker than normal; low brightness

Ranked causes

1. Brightness setting too low (common)
2. Display reached end of useful life (rare)

First check

Check brightness setting

Test point: Settings > Device > Defaults > Display brightness
Expected: Brightness set to appropriate level (typically medium to high)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Dock LED green but battery low or depleted

Dock shows charging indicator but thermometer battery not holding charge

Ranked causes

1. Primary AA batteries installed instead of rechargeable (common)
2. Dock defective (occasional)

First check

Verify battery type in thermometer

Test point: Battery compartment
Expected: Rechargeable battery pack (not primary AA)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Failed to authenticate to server

Device cannot authenticate to server; authentication failed

Ranked causes

1. Server certificate validation failed (common)
2. Server not configured for authentication (occasional)

First check

Verify server certificate is valid and not expired

Test point: server certificate
Expected: certificate valid and within validity period

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Insert correct color-coded probe well

Temperature probe well missing or incorrect color-coded well not detected

Ranked causes

1. Probe well is missing (common)
2. SureTemp temperature module is faulty (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network cable unplugged

Ethernet network connection lost or unavailable due to unplugged cable

Ranked causes

1. Network cable is unplugged (common)
2. Network connection broken elsewhere (occasional)

First check

Verify network cable connection at device

Test point: network cable connector at monitor
Expected: cable fully seated and connected

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP not functional

NIBP measurement fails with critical error; service required

Ranked causes

1. Internal or messaging errors occurred (occasional)
2. Ambient temperature out of range (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

NIBP tubing kinked

External or internal tubing obstruction prevents proper pressure transmission

Ranked causes

1. NIBP tubing kinked on outside of device (common)
2. NIBP tubing kinked inside module (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No connection for data send

Monitor not configured to network; cannot send clinical data

Ranked causes

1. Monitor not network configured (common)
2. Network connectivity unavailable (common)

First check

Verify network configuration for data send

Test point: Advanced settings > Data Management > Clinical Data
Expected: send enabled and configured

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ECG tile or LTA display with alarms off patient safety

ECG tile or LTA tile not visible; alarms disabled in settings

Ranked causes

1. Alarms disabled in advanced settings (common)
2. No license for feature (occasional)

First check

Verify alarm status in advanced settings

Test point: Advanced settings > Alarms menu
Expected: Alarms enabled (toggle on)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Replace temperature probe

Temperature probe failure or exhaustion; measurement cannot proceed

Ranked causes

1. Temperature probe is faulty (common)
2. SureTemp temperature module is faulty (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Searching for respiration patient safety

ECG module unable to measure patient respirations

Ranked causes

1. ECG unable to measure respirations (common)
2. Not using Lead II to view respiration (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Set date and time

Date or time is not set or not set properly on the monitor

Ranked causes

1. Date or time not set (common)
2. Date or time set incorrectly (common)

First check

Verify date is configured

Test point: system date setting
Expected: current date set correctly

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Snapshot button disabled

Snapshot capture button unavailable or grayed out

Ranked causes

1. Alarming snapshot in progress (occasional)
2. Less than one minute elapsed between snapshots (common)

First check

Check if snapshot in progress

Test point: Snapshot status display
Expected: No snapshot currently being captured

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SpO2 not functional

SpO2 measurement fails; sensor defective or module error

Ranked causes

1. SpO2 sensor is defective (occasional)
2. Internal SpO2 error occurred (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tube type does not match device configuration

Connected NIBP tubing type differs from configured settings; informational message only

Ranked causes

1. Tube type mismatch with NIBP configuration (occasional)
2. Single lumen switch stuck on NIBP connection (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to determine NIBP; check inflation settings

NIBP measurement fails due to incorrect inflation parameters

Ranked causes

1. Target pressure too low (occasional)
2. Too many inflation attempts (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Attempting to acquire ECG/Impedance respiration patient safety

ECG acquisition ongoing; checking electrode and cable connections

Ranked causes

1. Electrode or cable connection issue during acquisition (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Braun display blank after software upgrade
Braun display blank or shows all icons
Braun display locked and unresponsive
Braun displays Alert icon with '1'
Braun displays Alert icon with 'U'
Braun displays Err error
Braun displays POS error
Braun POS error
C/F button not functional
Calibration: Chinese fonts and IME installation
Calibration: etCO2
Calibration: Firmware upgrade procedure
Calibration: License activation procedure
Cannot analyze ECG
Cannot measure ECG
Clinician ID required to save data
Device shutdown not available
ECG module unable to detect arrhythmias
ECG module unable to detect pacemaker
ECG tile disabled
Excessive patient movement during NIBP
External device not recognized
Functional error during configuration
Functional verification: Connex device configuration
Functional verification: ECG module
Functional verification: ECG simulator configuration
Functional verification: Pacemaker detection
Incompatible Hillrom device
Incorrect NIBP cuff size
Invalid radio configuration
Lost connectivity with host
Low battery 30 minutes or less
Low battery 5 minutes or less
Low perfusion
Low SpHb signal quality
Manual parameter frame not displayed
Maximum patient records saved
Module LED flashing green
Module LED off
Module LED steady green
Module LED yellow
NIBP air leak detected
NIBP inflation too quick
No alarming snapshot auto-printed
No data saved
No pacer or ECG tile shows pacer detection off
Operating in battery mode
Patient ID required to save data
Patient ID required to send data
Patient list is full
Printed waveform too small
Pulse timer button not functional
Radio configuration certificate error
Radio error; power down and restart
Radio not functional
Radio out of network range
Respiration alarm limits changed
Searching for SpO2
SpHb frame unavailable
SpO2 mode only
Stop intervals to select new patient
Temperature tile displays --
Temperature tile displays ++
Temperature time limit exceeded
Tissue contact lost
Unable to determine NIBP; check connections and limit patient movement
Unable to establish network communications; radio out of range
Unable to establish network communications; service needed
Unable to identify clinician
Unable to load configuration
Unable to read configuration from USB
Unable to retrieve patient list
Unable to save configuration to USB
Unexpected restart occurred
USB accessory disconnected
USB communication failure
Weight scale not functional

77 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`#000000001`	Internal software error	Software detected internal error condition	error
`#000000002`	Unclassified hardware error	Hardware detected generic error condition	error
`#000000003`	Graphics RAM POST failure	Graphics RAM power-on self-test failed	error
`#000000004`	System RAM POST failure	System RAM power-on self-test failed	error
`#000000005`	Watchdog POST failure	Watchdog timer self-test failed	error
`#000000006`	FLASH initiation failed	Flash memory initialization failed	error
`#000000007`	Display system error	Display controller or video system failed	error
`#000000008`	Real-time clock error	Real-time clock circuit failed	error
`#000000009`	Audio system error	Audio circuit or speaker failed	error
`#000000010`	Ethernet system error	Ethernet controller or network interface failed	error
`#000000011`	Touchscreen controller failed	Touchscreen controller circuit failed	error
`#000000012`	SMBUS errors detected	Five or more SMBUS errors within 1-minute period	error
`#000000013`	Communications module or main board failed	Communications hardware or main board failed	critical
`#000000014`	Main board USB hub failure	USB hub on main board failed	error
`#000000015`	Software watchdog timer reset	Software watchdog timer reset occurred	error
`NAK: FmFLASH/GnSTATUS/1`	EarlySense module software error preventing downgrade	Attempt to downgrade EarlySense module firmware after upgrade	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.