Heart lung support systems

Getinge CARDIOHELP: troubleshooting and error codes

The ServiceForge knowledge base holds 27 documented symptoms for the Getinge CARDIOHELP, with 49 ranked causes, 38 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

USB data exchange not possible

USB data exchange fails or cannot be initiated

Ranked causes

1. USB stick not inserted (common)
2. USB stick not properly formatted (common)
3. Insufficient USB stick storage (occasional)
4. Speed not at 0 RPM (occasional)
5. No valid Cardiohelp-i license (occasional)
6. USB interface defective (occasional)
7. USB stick not compatible (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device does not start patient safety

CARDIOHELP system fails to power on or display startup sequence

Ranked causes

1. Batteries empty (common)
2. Batteries deeply discharged (common)
3. Battery defective (occasional)
4. Batteries too warm or device overheated (occasional)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery unavailable message displayed incorrectly caution

Message 'no batteries available' displayed although batteries are inserted

Ranked causes

1. Connection between battery and sensor PCB defective (common)
2. Sensor PCB defective (occasional)
3. Battery PCB defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display is mirror-inverted

Display output appears horizontally or vertically flipped, image reversed

Ranked causes

1. Connection to HMI PCB defective (common)
2. LVDS display cable defective (mirror pin) (occasional)
3. Poor contact in display connection (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System starts but display stays black patient safety

Device powers on but display remains completely dark with no visible output

Ranked causes

1. LVDS display cable broken (common)
2. Backlight inverter defective (occasional)
3. Display defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen display mirror-inverted

Touchscreen display appears horizontally or vertically mirrored

Ranked causes

1. Connection to HMI PCB defective (common)
2. LVDS display cable defective (occasional)
3. Poor contact (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen display stays black

System starts but display remains completely black

Ranked causes

1. LVDS display cable broken (common)
2. Backlight inverter defective (occasional)
3. Display defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

PC-aided function test failures

PC-aided function test shows alarm chain, LED/button, knob, or night mode issues

Ranked causes

1. Program error or transmission error (unknown)
2. Hardware defective (LEDs/buttons/rotary encoder) (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speaker does not generate alarm caution

Self-test shows speaker not generating alarm during test

Ranked causes

1. Volume setting too quiet (common)
2. Speaker defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen display too dark

Display brightness insufficient for viewing, screen appears dim

Ranked causes

1. Brightness/volume settings too dark (common)
2. Night mode activated (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery PCB replacement caution

Battery PCB needs to be replaced in the CARDIOHELP system. Procedure involves opening device, removing battery housing cover, unbolting old PCB, installing new PCB with proper positioning against battery connections, and reassembling.

Ranked causes

1. Battery PCB failure or degradation (unknown)

First check

Open the device

Test point: Device housing
Expected: Device opened per Opening the Device procedure page 111

11 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Data exchange via ECG interface not possible

Cannot exchange data via ECG interface

Ranked causes

1. ECG connection nonfunctional (unknown)

Data exchange via Ethernet not possible

Cannot exchange data via Ethernet interface

Ranked causes

1. Ethernet connection nonfunctional (unknown)

HMI PCB requires replacement caution

Display and touchscreen control interface malfunctioning, requiring new HMI PCB installation with software reconfiguration and IP address setup.

Ranked causes

1. HMI PCB failure or obsolescence (unknown)

First check

Verify HMI PCB versions match touchfoil, display and backlight inverter versions

Test point: All four components
Expected: Same version (old or new)

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mains power supply replacement required high voltage

Mains power supply unit needs to be replaced as part of service or repair

Ranked causes

1. Defective mains power supply unit (unknown)

First check

Open the device

Test point: Device housing
Expected: Device open and accessible

17 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No or insufficient blood flow patient safety

Device shows no flow or insufficient blood flow condition

Ranked causes

1. Inconsistent software versions (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor panel replacement caution

Sensor panel requires replacement as part of maintenance or repair procedure

Ranked causes

1. Scheduled maintenance or sensor panel failure (unknown)

First check

Device disconnected from power and batteries removed

Test point: Cardiohelp-i unit
Expected: No power, no batteries installed

1 more check with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Service password entry not possible via touchscreen

Cannot enter service password using touchscreen input

Ranked causes

1. Incorrect touchscreen calibration (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software update incomplete after HMI PCB replacement patient safety

New HMI board delivered with Rotaflow II software; system software version must be updated to CH 03.04.10; start screen may display warning that device cannot be used on patient.

Ranked causes

1. New HMI board shipped with older Rotaflow II software (common)

First check

Verify software version on new HMI board

Test point: About screen or system info
Expected: CH 03.04.10 or higher

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen difficult to use with inaccuracy caution

Touchscreen responds to input but with difficulty or inaccuracy, touch targets difficult to hit

Ranked causes

1. Incorrect calibration of touchscreen (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen display colors shifted

Display shows incorrect colors or color palette appears abnormal

Ranked causes

1. LVDS display cable loose or defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen locked caution

Touchscreen does not respond to input or settings cannot be changed via touch interface

Ranked causes

1. Touchscreen locked (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen password entry not possible

Entry of service password via touchscreen not possible

Ranked causes

1. Incorrect touchscreen calibration (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen settings difficult or inaccurate

Settings via touchscreen only possible with difficulty and inaccuracy

Ranked causes

1. Incorrect touchscreen calibration (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Warning buzzer 1 does not generate alarm sound patient safety

Self-test indicates audio warning buzzer not functioning or not producing sound

Ranked causes

1. Warning buzzer 1 defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Warning buzzer does not generate alarm caution

Self-test shows warning buzzer 1 or 2 not generating alarm during test

Ranked causes

1. Warning buzzer defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Zero flow mode cannot be activated caution

Device cannot enter zero flow mode when button is pressed

Ranked causes

1. Zero flow mode button defective (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.