Portable ultrasound systems · Vscan family

GE Healthcare Vscan Extend: troubleshooting and error codes

The ServiceForge knowledge base holds 37 documented symptoms for the GE Healthcare Vscan Extend, with 71 ranked causes, 45 diagnostic checks with test points and expected values, and 39 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

No connection between Vscan Extend and PC

USB connection fails to establish; device not recognized by computer

Ranked causes

1. USB door not fully opened or cable not properly inserted (common)
2. Vscan Extend powered off or not responding (common)
3. USB drivers not properly installed on PC (occasional)
4. USB cable defective or incompatible (occasional)
5. PC USB port defective (occasional)
6. Vscan Extend device defective (rare)

First check

Inspect and open USB door; reseat USB cable

Test point: Vscan Extend USB port and PC USB connector
Expected: USB door fully open; cable seated firmly on both ends

5 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit is not charging

Battery does not charge when connected to power source

Ranked causes

1. Battery not inserted (common)
2. Battery defect or end of life (occasional)
3. Broken battery connection (rare)
4. Defective AC adapter or charger (occasional)
5. Mains power is down (occasional)
6. Temperature outside specified limits (occasional)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image noise present

Visible noise artifacts in ultrasound image; may be coherent, intermittent, or continuous depending on source

Ranked causes

1. EMI from external radio frequency or magnetic field sources (common)
2. Heat-related noise after prolonged operation (occasional)
3. Hardware failure in probe or main unit (occasional)
4. Software issue or settings misalignment (occasional)

First check

Determine if noise is present continuously or appears after equipment use

Test point: Monitor image during normal operation and after extended use
Expected: Noise absent during normal conditions; if appears after use, indicates heat or software issue

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Low frame rate caution

Ultrasound system displays reduced frame rate; imaging performance degraded

Ranked causes

1. Battery temperature out of soft limit (common)
2. DP Probe temperature out of soft limit (common)
3. G3S Probe temperature out of soft limit (common)
4. Power board temperature out of soft limit (occasional)

First check

Check battery temperature status

Test point: Device log (logfile.txt)
Expected: Battery temperature within normal range

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System shutdown - too hot caution

Device powers down due to excessive temperature; battery, probe or power board hard thermal limit exceeded

Ranked causes

1. Battery temperature out of hard limit (occasional)
2. DP Probe temperature out of hard limit (occasional)
3. G3S Probe temperature out of hard limit (occasional)
4. Power board temperature out of hard limit (rare)

First check

Access device logs via SD Card

Test point: logfile.txt on SD Card
Expected: Log file readable and contains error entry
Tools: Computer with card reader

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit has no power

Unit does not power on, no response to power button

Ranked causes

1. Battery not inserted (common)
2. Battery not charged (common)
3. Battery defect or end of life (occasional)
4. Broken battery connection (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Color noise in near field

Self-generated noise appearing as color artifacts in near field region of image; does not change when touching scanner or probe

Ranked causes

1. Heat problems (common)
2. Hardware problems (occasional)
3. Software problems (occasional)

First check

Monitor color noise behavior over extended operation period

Test point: Image display during continuous scanning
Expected: Color noise absent or minimal; does not increase with time

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image does not display

No image shown on display

Ranked causes

1. Battery insufficient charge (common)
2. Broken flex cable connection between phone and power board (occasional)
3. CPU board failure (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No connection to Vscan Extend portal

Unable to connect to Vscan Extend web portal; Internet Explorer or network connectivity issue

Ranked causes

1. Internet Explorer version too old or not installed (common)
2. No Internet access or network connection lost (common)
3. Firewall blocking portal access (occasional)

First check

Verify Internet Explorer version

Test point: IE Help menu or About Internet Explorer
Expected: Version 7 or newer installed

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software loading or reloading fails

Device does not load application software from microSDHC card or MST firmware upgrade fails to complete

Ranked causes

1. microSDHC card does not contain application software file (common)
2. AC/DC adapter disconnected during MST firmware installation (occasional)
3. Power loss or disconnection during installation (rare)

First check

Verify microSDHC card contents match system software version

Test point: microSDHC card part number
Expected: FRU P/N 5757806-1 (for v1.1.0 and below), 5757806-2 (for v1.1.1 and below), 5793186-1 (for v1.2.1 and v1.2.0), or 5793186-2 (for v1.2.0 and above)

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device does not power on

Device does not turn on when powered

Ranked causes

1. No power from mains (common)
2. Problem with phone or battery (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device powers off unexpectedly during software upgrade caution

Vscan Extend shuts down or loses power while software or firmware installation is in progress

Ranked causes

1. Battery not fully charged before upgrade (common)
2. AC/DC adapter disconnected during application software installation (common)

First check

Verify battery charge level before starting upgrade

Test point: Battery indicator on device
Expected: Fully charged

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software version not updated after reload

Device still displays old software version number after reload procedure appears to complete

Ranked causes

1. Installation did not complete successfully (occasional)
2. Original SD card not reinserted after upgrade (occasional)

First check

Verify software version in Settings menu

Test point: Settings > About screen
Expected: New version number (e.g., 1.2.3 for application software or 1.6 for MST firmware)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System shutdown after 50 seconds on boot

Battery critically low message appears during boot and device shuts down

Ranked causes

1. Battery depleted or faulty (common)
2. CPU/Power board failure (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery critically low

System displays warning that battery is at critical level below 5%

Ranked causes

1. Battery depleted (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery pack requires replacement

Battery pack (P/N: 5693456) needs to be removed and inserted

Ranked causes

1. Battery pack end-of-life or malfunction (unknown)

First check

Power off device and position correctly

Test point: Device power state and placement
Expected: Device OFF, placed face down on clean flat soft surface

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Color noise displayed

Vertical color noise stripes appear on display after approximately five minutes of scanning

Ranked causes

1. CPLD firmware is old (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Connectivity error

System unable to connect, Wi-Fi connection lost

Ranked causes

1. Wi-Fi network unavailable or weak signal (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Date and time reset

Device date and time settings lost

Ranked causes

1. Phone settings lost (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device loses network connectivity during software update

Update process gets cancelled when device loses connection to non-clinical network during update detection or download

Ranked causes

1. Network connectivity interruption (occasional)

First check

Verify network connection status

Test point: Device Wi-Fi indicator
Expected: Connected to non-clinical network

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM image server verification failure

DICOM server connection fails during image storage or query

Ranked causes

1. DICOM endpoint does not support initiated service (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display flashing while scanning

Screen flashes or refresh rate appears reduced during ultrasound scanning

Ranked causes

1. Automatic frame rate reduction due to temperature rise (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display screen blank when powered on

Screen shows no image or content after power-on

Ranked causes

1. Connection broken during software loading (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Failure to store image

System cannot save or store ultrasound image

Ranked causes

1. Storage error (cause varies) (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No image displayed when scanning

Probe connected but no ultrasound image appears on screen

Ranked causes

1. Defective probe (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Noise when moving probe cable

Audible noise or crackling occurs when probe cable is moved

Ranked causes

1. Defective probe cable (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Parts of image missing during scan

Ultrasound image displays incomplete or with missing sections

Ranked causes

1. Channels are missing (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe overheats caution

Probe displays warning message indicating overheating

Ranked causes

1. Prolonged probe use or contact with high-temperature tissue (unknown)

Scanning not allowed with AC connected

System prevents scanning when AC power is connected

Ranked causes

1. AC adapter connected during scan attempt (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

SD card requires removal or replacement

SD card needs to be removed from or inserted into SD card slot

Ranked causes

1. SD card replacement or maintenance required (unknown)

First check

Remove battery pack first

Test point: Battery pack status
Expected: Battery pack removed per section 8.2.2

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software update procedure over internet

Step-by-step process to download and install GE Marketplace, GE Kiosk, and MST Firmware updates via network connection

Ranked causes

1. Software update installation process (common)

First check

GE Marketplace download and installation

Test point: Update screen
Expected: GE Marketplace updates and device connects to GE server

8 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System memory full

System internal memory usage at 50-60%, backup required

Ranked causes

1. Insufficient free memory (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System overheats caution

System displays warning message and will shut down due to overheating

Ranked causes

1. Prolonged operation or ambient temperature too high (unknown)

System voltage critical caution

System displays warning of critical voltage level

Ranked causes

1. Power supply malfunction or battery failing (unknown)

Unit not entering scan screen

Unit stays on GE startup screen and does not transition to scanning interface

Ranked causes

1. Insufficient battery charge (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Voltage out of limit high voltage

Power supply voltage exceeds acceptable operating range; system shuts down

Ranked causes

1. Input voltage out of hard limits (rare)

First check

Read voltage error from log

Test point: Device logfile.txt
Expected: Voltage hard limit error recorded

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

White screen on startup

Screen remains white and unit does not start after power-on

Ranked causes

1. Software loading error (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Abstract syntax not supported`	DICOM endpoint does not support requested service type	Attempt to use unsupported DICOM service (e.g., MWL query to non-MWL server)	error
`Association request failed (or never connected)`	Initial connection to DICOM server could not be established	Device attempts to connect to DICOM endpoint	error
`Battery critical`	Battery is critically low or below 5%	Battery charge drops below 5%	warning
`Connectivity error`	Unable to connect, Wi-Fi connection lost	Loss of Wi-Fi network connection	warning
`Device not connected to power source`	Power source not detected during update process	Device powered by battery only or no power connection during update attempt	error
`DUL Association Rejected: App Context Name Not Supported`	DICOM endpoint does not recognize application context	DICOM association negotiation fails at context validation	error
`DUL Association Rejected: Called AE Title Not Recognized`	Called AE Title mismatch	DICOM association request targets unrecognized Called AE Title	warning
`DUL Association Rejected: Calling AE Title Not Recognized`	Calling AE Title mismatch	DICOM association request includes unrecognized Calling AE Title	warning
`DUL Association Rejected: Local Limit Exceeded`	Too many clients connected to DICOM endpoint	Device attempts connection when endpoint client limit reached	warning
`DUL Association Rejected: No Reason (Service Provider)`	DICOM endpoint rejects association without stated reason	DICOM connection fails during endpoint processing	error
`DUL Association Rejected: No Reason (Service User)`	DICOM endpoint rejects association without reason	DICOM connection attempt fails	error
`DUL Association Rejected: Protocol Version Not Supported`	DICOM protocol version mismatch	Device and endpoint use incompatible DICOM protocol versions	error
`DUL Association Rejected: Temporary Congestion`	Network or endpoint resource congestion prevents connection	Connection attempt during high load on DICOM endpoint	warning
`Failure - Invalid object instance`	DICOM file instance is invalid or malformed	Export of corrupted or malformed DICOM object	error
`Failure - Processing failure`	DICOM endpoint cannot process sent file	Device exports DICOM file type not supported by endpoint	error
`Identifier does not match SOP class`	DICOM file dataset does not match its SOP class definition	Export of DICOM file with mismatched dataset and SOP class	error
`Internal application error`	Unexpected software error during DICOM operation	Unhandled exception in DICOM service code	critical
`Low frame rate`	Imaging frame rate reduced due to thermal throttling	Battery, DP Probe, G3S Probe or Power board temperature exceeds soft limit (warning threshold)	warning
`Memory full`	System internal memory usage at 50-60%	Internal memory reaches 50-60% capacity	warning
`Network fails after downloading all applications`	Network connection lost after all software downloaded but before installation complete	Network connectivity interruption during software installation phase	warning
`Network timeout error`	DICOM server does not respond within timeout period	Network communication with DICOM endpoint stalled	warning
`No network connection`	Device cannot reach network	Network interface unavailable or disconnected	error
`No Reason`	DICOM transaction rejected without stated reason	DICOM endpoint rejects association	error
`No type negotiated`	No DICOM presentation context agreed	DICOM association fails to establish any valid context	error
`Refused: Duplicate Invocation`	Message ID already in use for another operation	Repeated DICOM transaction with same Message ID	warning
`Refused: Mistyped argument`	Invalid parameter supplied for DICOM service	DICOM operation uses parameter not negotiated in association	error
`Refused - Server out of resources`	DICOM endpoint cannot accept file due to resource shortage	Device attempts to export DICOM file to full or resource-constrained endpoint	warning
`Refused: SOP Class Not Supported`	SOP Class mismatch with initiated DICOM service	Device uses wrong SOP Class for requested DICOM service	error
`Refused: Unrecognized Operation`	DICOM endpoint does not recognize requested operation	Device sends unrecognized DICOM operation code	error
`Scan blocked`	Scanning not allowed when AC is connected	User attempts to scan while AC adapter is plugged in	info
`Scanner app not available`	Application software file missing or not recognized on microSDHC card	Pressing Upgrade Software when SD card lacks application software file	error
`SD card with new software not inserted`	Required SD card for software installation not present in device	Update process initiated without SD card inserted	error
`System error`	System is overheating or other critical condition	System overheating or probe overheating condition	error
`Too hot! shut down system`	Device automatically powers down due to excessive temperature	Battery, DP Probe, G3S Probe or Power board temperature exceeds hard limit (shutdown threshold)	critical
`Transfer syntax not supported`	DICOM endpoint rejects proposed transfer syntax	DICOM association negotiation fails on transfer syntax	critical
`User Rejection`	DICOM presentation context rejected by service provider	DICOM association request fails at context negotiation	warning
`Voltage critical`	System voltage at critical level	Power supply voltage drops below safe operating level	error
`Voltage out of limit! shut down system`	Supply voltage out of acceptable operating range; system protection activated	Input voltage exceeds hard limits (AC supply or battery voltage)	critical
`Wi-Fi enabled but no internet connection`	Device cannot connect to internet despite Wi-Fi being enabled	Wi-Fi enabled, network selected, but no internet access available	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.