Ultrasound systems · Vivid family

GE Healthcare Vivid iq: troubleshooting and error codes

The ServiceForge knowledge base holds 48 documented symptoms for the GE Healthcare Vivid iq, with 68 ranked causes, 78 diagnostic checks with test points and expected values, and 2 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Excessive leakage current detected patient safety

Leakage current measurement exceeds acceptable limits during safety testing

Ranked causes

1. AC/DC adapter or cable defective (common)
2. Ground connection broken, frayed, or intermittent on power cord (common)
3. Ground studs loose or star washers missing (occasional)
4. Wiring damaged, poorly crimped, or poorly connected (occasional)
5. Wall outlet not grounded or has wiring abnormalities (occasional)
6. Neutral and ground wires reversed at outlet (rare)
7. Probe defective or has excessive leakage (common)
8. System connector has bent pins or poor connections (occasional)
9. Peripheral device defective (occasional)
10. Multiple internal or on-board components defective (rare)

First check

Visually inspect AC/DC adapter and cable

Test point: AC/DC adapter and cable assembly
Expected: No defects, damage, or corrosion visible

9 more checks with pass and fail actions, 10 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe Check fails with element integrity warning patient safety

System displays 'Probe test did not pass' dialog indicating element integrity check failed; image quality may be suboptimal; scanning can continue but requires evaluation

Ranked causes

1. Dirty probe lens or surface contamination (common)
2. Probe element degradation or weak elements (occasional)
3. Probe port malfunction or MST board failure (occasional)

First check

Visual inspection of probe lens and surface

Test point: Probe lens
Expected: Clean, no gel residue or contamination

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

B-Mode (2D) ultrasound operation not functioning

B-Mode imaging does not display, shows poor image quality, or basic controls do not affect 2D mode operation.

Ranked causes

1. Probe not properly recognized or connected (common)
2. B-Mode channel or transmit/receive element failure (occasional)

First check

Verify probe is properly connected and recognized

Test point: System startup and probe display on screen
Expected: Probe type displayed and available in B-Mode selection

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electrical shock hazard during setup high voltage

Risk of electrocution to technician during system setup and service

Ranked causes

1. AC ground line opened by test instrument (occasional)
2. Unit not connected to properly grounded outlet or adapter used (occasional)

First check

Verify power outlet has proper ground

Test point: Power outlet
Expected: Three-prong grounded outlet

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard or operator panel keys not responding

Physical keys or control panel buttons do not respond to input or function improperly during operation.

Ranked causes

1. Keys contaminated with gel, debris, or dried disinfectant (common)
2. Keyboard or control panel hardware failure (occasional)

First check

Inspect physical keys for contamination

Test point: All physical keys and control panel buttons
Expected: Keys clean and free of gel, debris, or disinfectant residue

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

LCD display not functioning properly

LCD screen shows no image, poor image quality, scratches, bad pixels, brightness or contrast issues.

Ranked causes

1. LCD physical damage or bad pixels (occasional)
2. Contrast or Brightness control malfunction (occasional)

First check

Test Contrast and Brightness control operation

Test point: LCD display response to control adjustments
Expected: Display brightness and contrast change smoothly with control inputs

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Peripheral or optional device not functioning

Media drive, printer (B/W or Color), DICOM, ECG, Footswitch, or DVD peripheral does not work or produces poor output.

Ranked causes

1. Peripheral dirty, contaminated with gel, or needs cleaning (common)
2. Peripheral hardware failure (occasional)

First check

Inspect peripheral for visible dirt or gel contamination

Test point: Media drive, printer, DVD, or other peripheral
Expected: Peripheral surfaces clean, no visible gel or debris

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not power on or fans/peripherals do not start

Ultrasound system fails to power up; fans and peripherals do not activate; warning or error messages appear during startup.

Ranked causes

1. Mains cable disconnected or damaged (common)
2. Internal battery not charged (occasional)

First check

Inspect mains cable connection at wall and system

Test point: Mains cable connectors
Expected: Cable securely connected with no visible damage

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not recognize probes

Ultrasound system fails to detect or acknowledge connected probes during startup or operation.

Ranked causes

1. Probe connectors dirty or damaged (common)
2. Probe hardware failure (occasional)

First check

Visually inspect probe connectors and sockets

Test point: Probe connection sockets on system; probe connector pins
Expected: No dust, bent pins, or visible damage on connectors or pins

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System overheating or temperature warning caution

System displays overheating warning, thermal shutdown occurs, or temperature log shows concerning trends.

Ranked causes

1. Cooling fans blocked or internal airflow obstructed (common)
2. Internal thermal sensor failure or temperature calibration error (rare)

First check

Visually verify cooling fan operation

Test point: System cooling fan during operation
Expected: Cooling fan spinning at normal speed, no grinding or unusual noise

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System safely isolated for high-voltage service high voltage

Procedure to control AC power and discharge stored energy before servicing high-voltage components

Ranked causes

1. Need to safely de-energize system before accessing high-voltage circuits (common)
2. Capacitor discharge time required before accessing circuits (common)

First check

Turn off the breaker

Test point: Equipment breaker
Expected: OFF position

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup Patient Archive and Presets before software update caution

Procedure to backup system settings and patient data prior to loading software from USB Flash Drive

Ranked causes

1. Error or power loss during software installation (occasional)

First check

Document current Vivid iq settings and parameters on paper

Test point: System configuration
Expected: Complete record of all settings documented

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery absent or not installed

Battery icon indicates battery is absent; system running on AC adapter only

Ranked causes

1. Battery not installed or removed (common)

First check

Verify battery is present and properly seated

Test point: Battery bay in scanner or cart
Expected: Battery fully inserted without gaps; AC adapter icon absent from title bar

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery has reached end of life patient safety

Red sad icon on battery; system displays end-of-life warning; battery disabled for scanning

Ranked causes

1. Battery degradation complete; end of service life reached (common)

First check

Check battery information window for end-of-life status

Test point: Battery information dialog and warning messages
Expected: Red sad icon and warning message requesting battery replacement

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery health below 60%

Yellow exclamation mark appears on battery icon; battery approaching end of life

Ranked causes

1. Battery has degraded and requires replacement (common)

First check

View battery health status in battery information window

Test point: System title bar battery icon and battery information dialog
Expected: Yellow or red health icon displayed; capacity shown in percentage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable harnesses loose or strain relief damage caution

Internal cable harnesses are loose, improperly seated in connectors, or strain relief boots on cables are damaged or missing.

Ranked causes

1. Cable strain relief damage or loose connector seating (occasional)

First check

Visually inspect internal cable harnesses and connectors

Test point: All internal cable connections, particularly footswitch and probe assemblies
Expected: Cables properly seated, strain reliefs intact, no loose connections

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Height adjustment of mounting platform

Adjust the height of the cart mounting-platform to desired position using the release lever

Ranked causes

1. Height adjustment required (unknown)

First check

Raise the Release lever to unlock platform

Test point: Release lever
Expected: Platform unlocked and movable

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Color Flow (CF) Mode not functioning

CF-Mode imaging does not display, shows poor image quality, or controls do not affect Color Flow mode operation.

Ranked causes

1. CF-Mode option not available or hardware failure (occasional)

First check

Verify CF-Mode option is enabled in system

Test point: System configuration and mode selection menu
Expected: CF-Mode option is present and selectable

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display shows warning or error messages at startup

Ultrasound system displays warning or error messages on screen during power-up sequence.

Ranked causes

1. Error log entries indicating system faults (unknown)

First check

Access and review system error log

Test point: Diagnostic software error log
Expected: Error log shows no active faults or provides information on source of warning message

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Distance measurement inaccuracy

Measurement mode produces incorrect distance results compared to physical measurements using a graduated rule.

Ranked causes

1. System calibration drift or error (occasional)

First check

Perform distance measurement accuracy test

Test point: Known test object or phantom
Expected: Measured distance within ±5% of physical measurement percent, ±5%
Tools: Graduated rule, test phantom

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Doppler Mode (PW/CW) not functioning

Doppler imaging including Pulsed Wave (PW) or Continuous Wave (CW) modes do not display, show poor quality, or controls do not affect operation.

Ranked causes

1. Doppler mode not available or hardware failure (occasional)

First check

Verify Doppler mode is available in system

Test point: System configuration and mode selection menu
Expected: Doppler mode (PW and CW if applicable) is present and selectable

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG peripheral high leakage current patient safety

Leakage current from ECG peripheral cable or connector exceeds acceptable limits

Ranked causes

1. ECG cable damaged or has poor connections (common)

First check

Visually inspect ECG cable assembly

Test point: ECG cable from connector to probe
Expected: No visible damage, cuts, fraying, or poor solder connections

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

EMI/RFI interference affecting system or signal quality caution

System exhibits erratic behavior, signal noise, image artifacts, or loss of signal; scanning produces poor quality images or intermittent operation.

Ranked causes

1. Missing internal EMI shielding, covers, or hardware (occasional)

First check

Visually inspect internal EMI shielding and covers

Test point: All internal EMI shields, covers, air flow panels, and fastening screws
Expected: All shielding and covers in place and properly secured

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ESD damage during circuit work caution

Electrostatic discharge may damage circuits if wrist strap worn during live circuit work

Ranked causes

1. ESD wrist strap worn during work on live circuits with >30 V (occasional)

First check

Verify circuit voltage before work

Test point: Live circuit
Expected: Measure voltage to determine if >30 V peak is present

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

External connectors showing damage or corrosion

External input/output connectors show physical damage, corrosion, bent pins, or loose connections affecting peripheral operation.

Ranked causes

1. Connector corrosion, oxidation, or physical damage (occasional)

First check

Visually inspect all external I/O connectors

Test point: All external connectors (USB, ECG, probe ports, Ethernet, HDMI, etc.)
Expected: Connectors clean, pins straight, no visible corrosion or damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fan failure warning caution

System displays fan failure warning and shuts down automatically when fan speed is extremely low or stopped while temperatures are elevated

Ranked causes

1. CPU blower failure or obstruction with elevated temperatures (common)

First check

Verify CPU blower speed

Test point: System diagnostics
Expected: Fan operating at normal speed

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image degradation with dark areas at shallow depths patient safety

Visual inspection shows localized dark area at shallow depths indicating compromised probe elements; affects image quality

Ranked causes

1. One or more probe elements non-functional or weak (common)

First check

Visual inspection of ultrasound image at shallow depths

Test point: Image display on monitor
Expected: Uniform image intensity across field; no dark areas

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image intensity reduced at shallow depths on phased array probe patient safety

Phased array probe shows reduced image intensity particularly at shallow scanning depths despite probe operation

Ranked causes

1. Loss of multiple probe elements reduces shallow-depth sensitivity (common)

First check

Examine image intensity pattern across phased array field at shallow depths

Test point: Phased array probe ultrasound image
Expected: Uniform intensity across field at shallow scanning depths

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

InSite remote communication not functioning

InSite remote communication system is not operating or two-way communications are not established for warranty and contract customers.

Ranked causes

1. InSite communication or network connectivity issue (unknown)

First check

Verify InSite software status and network connectivity

Test point: InSite application status and system network interface
Expected: InSite software running and enabled; network connection active

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

LCD display arm movement not functioning

LCD screen arm cannot swivel left/right, fold to locked position, adjust up/down, or release for adjustment as specified.

Ranked causes

1. LCD arm mechanical joint stiff, contaminated, or damaged (occasional)

First check

Test LCD arm movement through all positions

Test point: LCD arm swivel left/right, fold locking, forward/backward adjustment, up/down adjustment
Expected: Smooth movement in all directions, arm locks securely in folded position

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

M-Mode imaging not functioning

M-Mode (time-motion mode) does not display, shows poor image quality, or controls do not affect M-Mode operation.

Ranked causes

1. M-Mode hardware or channel failure (occasional)

First check

Test M-Mode operation with probe

Test point: M-Mode display during operation
Expected: M-Mode image displays with responsive controls

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

New ultrasound system fails leakage current test patient safety

On a new system, leakage current exceeds limits and cannot be corrected by standard troubleshooting

Ranked causes

1. Manufacturing defect in new unit (rare)

First check

Complete all troubleshooting steps

Test point: Leakage current measurement
Expected: All standard checks performed without resolution

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operator control panel has damaged or missing items

Control panel shows physical damage, missing buttons, cracked panels, or non-functional mechanical elements.

Ranked causes

1. Control panel physical damage or component failure (occasional)

First check

Inspect control panel for physical damage or missing components

Test point: All buttons, knobs, switches on operator control panel
Expected: All components present, no visible damage or cracks

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Permanent error detected on battery patient safety

Permanent error icon on battery; battery damaged or reached end of life

Ranked causes

1. Battery is damaged or has reached end of life (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power and System Status Indicator lights not functioning

Power and System Status Indicator lights on control panel are not illuminating or not responding as expected.

Ranked causes

1. Indicator light bulb or LED burned out or disconnected (occasional)

First check

Observe all indicator lights during system startup and operation

Test point: All Power and System Status Indicator lights on control panel
Expected: Power light illuminates on; System Status lights respond appropriately to system state

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe holders contaminated with ultrasound gel

Probe holders have excess accumulated ultrasound gel that is dried or sticky, affecting probe storage and cleanliness.

Ranked causes

1. Buildup of dried or excess ultrasound gel in probe holders (common)

First check

Inspect probe holders for gel contamination

Test point: Probe holder surfaces and interior
Expected: Holders clean and free of dried or excess gel

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe leakage current test patient safety

Verification of probe leakage current compliance; variations depend on probe design, line voltage, and test lead placement

Ranked causes

1. Normal probe leakage variation due to design or test conditions (common)

First check

Determine probe contact type

Test point: Probe specification label
Expected: Body surface contact or inter-cavity type identified and correct in test checklist

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe showing signs of wear or damage patient safety

Probe has visible wear, bent connector pins, missing pins, cracks, or other physical damage that may indicate non-functional or unsafe condition.

Ranked causes

1. Probe physical damage or connector pin failure (occasional)

First check

Perform visual inspection of probe connector and elements

Test point: Probe connector pins, cable, and acoustic lens surface
Expected: No visible wear, bent pins, cracks, missing pins, or surface damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe test fails or produces invalid results

Probe test takes longer than expected or returns errors; lens or cap surface contaminated with dirt, water, or coupling gel

Ranked causes

1. Lens or cap surface contaminated with dirt, water, or coupling gel (common)

First check

Inspect lens or cap surface for contamination

Test point: Probe lens or cap
Expected: Clean surface, free of dirt, water, or coupling gel

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System battery damaged or non-functional patient safety

Internal system battery is leaking, deformed, discolored, emitting odor, or not holding charge; system cannot operate on battery power when AC unavailable.

Ranked causes

1. Battery degradation, physical damage, or failure after three years (occasional)

First check

Visually inspect internal system battery for damage

Test point: System battery (if applicable and accessible)
Expected: Battery intact, not leaking, not deformed, not discolored, no odor

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System damaged after cold or hot transport caution

Unit arrives at site at temperature below 3°C or above 40°C; powering on immediately without acclimation causes equipment damage

Ranked causes

1. Unit not acclimated to operating temperature after transport (common)

First check

Measure current ambient temperature at installation site

Test point: Room thermometer
Expected: Between 3°C and 40°C

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System exterior has cracks, dents, or physical damage caution

Visible damage to system enclosure including dents, scratches, or cracks that may affect function or safety.

Ranked causes

1. Physical impact or rough handling (occasional)

First check

Visually inspect system exterior for physical damage

Test point: All external surfaces of system cabinet
Expected: No visible cracks, dents, or damage affecting appearance or function

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System labeling missing or unreadable patient safety

System identification labels or safety markings are missing, faded, or damaged making them unreadable.

Ranked causes

1. Label fading, wear, or physical damage (occasional)

First check

Verify readability of all system labels

Test point: System identification and safety labels
Expected: All labels present, clearly visible, and text legible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System malfunction due to missing covers or panels caution

System performance and cooling compromised when board covers and frame panels are not in place

Ranked causes

1. Board covers or frame panels removed or not securely installed (occasional)

First check

Visually inspect all board covers and frame panels

Test point: All exposed boards and frame areas
Expected: All covers and panels in place and securely fastened

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System overheating warning caution

System displays overheat warning and may shut down automatically when internal temperatures exceed thresholds

Ranked causes

1. CPU or MST board temperature exceeds threshold due to inadequate cooling (common)

First check

Verify CPU temperature reading

Test point: System diagnostics
Expected: Below 100°C (v203+) or 90°C (v204.96.0+), v203+: <100°C; v204.96.0+: <90°C

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System requires cleaning and disinfection after patient contact patient safety

Routine cleaning and disinfection of system surfaces, keyboard, and peripherals needed after patient scanning to prevent infection transmission.

Ranked causes

1. Standard infection control protocol requires regular cleaning (common)

First check

Verify system power is off and peripherals disconnected before cleaning

Test point: System power state and peripheral connections
Expected: System powered down, mains cable disconnected, peripherals removed

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ultrasound probe acoustic output exposure hazard patient safety

Technician exposure to ultrasound energy from probe during service or testing

Ranked causes

1. Prolonged or unnecessary exposure to ultrasound energy from probe (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unknown error detected on battery

Unknown error icon appears on battery status; system may be unstable

Ranked causes

1. Battery sensor error or temporary fault (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Software installation is not started`	Application software installation failed to initiate	Software compatibility check failed; system rejected installation package	error
`The package present in media is not compatible`	Software installation media contains incompatible package for this Vivid iq system	Attempted installation of software package not compatible with current software version on Vivid iq	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.