Ultrasound systems · Vivid family

GE Healthcare Vivid E9: troubleshooting and error codes

The ServiceForge knowledge base holds 68 documented symptoms for the GE Healthcare Vivid E9, with 151 ranked causes, 145 diagnostic checks with test points and expected values, and 2 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

System pings and verifies but does not send data

Network connectivity verified but data transmission fails; send operation does not complete

Ranked causes

1. Target device offline or in error state (occasional)
2. Device configuration incorrect (common)
3. Print spooler queue blocked (occasional)
4. VIVID E9 connectivity configuration incorrect (occasional)
5. Printer does not support selected format or image type (occasional)
6. Storage device does not support selected image type (occasional)
7. Worklist broker configuration incorrect (occasional)

First check

Verify target device status

Test point: Target device
Expected: Device online and operational

4 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No video on LCD display caution

Display is blank, too dim, has dimmed areas, or shows no video output

Ranked causes

1. HV LCD inverter failure or burnt (common)
2. Video cabling fault (occasional)
3. Digital Video Card on PC damaged by burnt inverter (occasional)
4. Video Adapter inside BEP defective (occasional)
5. Back End Processor defect (rare)
6. Upper Panel Assembly defect (rare)

First check

Visually inspect video cabling

Test point: All video signal cables
Expected: Cables properly connected, no visible damage

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Video display too dim, has dimmed areas, or no video on LCD panel caution

LCD display dark, uneven illumination, or completely black; no image visible despite system operation

Ranked causes

1. HV LCD inverter failure or burn-out (common)
2. Damaged or loose display cabling within system (occasional)
3. Digital video card on PC damaged by inverter burn-out (occasional)
4. Video adapter card in back end processor failure (occasional)
5. Back end processor failure or multiple display interface faults (rare)
6. Upper panel assembly defect affecting LCD connector or backlight (rare)

First check

Inspect display cable and connections

Test point: LCD display cable connectors at BEP and display
Expected: Cable fully seated, no bent pins, no visible damage to insulation or connector

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device verify failed

System cannot verify device via network protocol; device not responding to verification request

Ranked causes

1. Device does not support Verify protocol (occasional)
2. Incorrect port or AE title configuration (occasional)
3. Device not running or in error state (occasional)
4. Network communication issue (occasional)
5. Software issue (occasional)

First check

Verify device supports Verify protocol

Test point: Device documentation
Expected: Device supports Verify

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image artifacts in one or more areas of the image

White vertical lines, rain, snow cones appearing in B-mode or B-Flow; may be port-related, probe-specific, or system-wide

Ranked causes

1. Front end board failure or power supply issue (common)
2. Defective probe connector or port (occasional)
3. Defective or failed probe (occasional)
4. Software corruption in presets or default settings (occasional)
5. Artifact may appear only with specific mode, probe, or preset (occasional)

First check

Swap DRX boards between ports

Test point: Image display
Expected: If artifact moves to different port with board swap, defect is in the board; if artifact stays in same area, defect is in probe or connector

3 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audio output

No sound from speakers or audio amplifier; audio signal may or may not reach the operator panel

Ranked causes

1. BEP software fault or BEP hardware defect (occasional)
2. Upper OP Assembly audio amplifier defect (occasional)
3. Internal I/O board defect (occasional)
4. Speaker impedance mismatch or speaker failure (occasional)
5. Audio amplifier on Upper OP Assembly defective (rare)

First check

Verify volume settings

Test point: Application and Windows volume controls
Expected: Volume enabled and set to adequate level

3 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audio output from system or speaker

Operator panel or headphones output silent; no audio signal detected during operation or during audio test

Ranked causes

1. Audio volume settings too low or muted in software or Windows (common)
2. Audio output failure in back end processor (occasional)
3. Audio amplifier failure in operator panel upper assembly (occasional)
4. Internal I/O board audio amplifier failure (occasional)
5. Speaker impedance mismatch or speaker driver failure (occasional)

First check

Check volume settings

Test point: Application audio menu and Windows system settings
Expected: Volume level above minimum; output not muted in either location

3 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Noisy ultrasound image

Image artifacts or noise visible on display, often from electromagnetic interference (EMI) sources in the facility

Ranked causes

1. External EMI source (medical laser, scanner, cautery, computer, fan, gel warmer, microwave, light dimmer, portable phone, broadcast station) (common)
2. Poor power supply grounding or inadequate power outlet (common)
3. Missing or loose RF shielding, covers, gaskets, or screws (common)
4. Improper cable routing or non-GE specified interconnect cables/peripherals (occasional)
5. Cellular phone transmission near unit (rare)

First check

Try another VIVID E9 at same location

Test point: Ultrasound image display
Expected: Noise present on new system indicates external source; noise only on original unit indicates unit defect

4 more checks with pass and fail actions, 12 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CD/DVD drive not reading media

System unable to read or write CDs or DVDs; drive may have failed or media compatibility issue.

Ranked causes

1. Unsupported media capacity or speed (common)
2. CD/DVD drive hardware failure (occasional)
3. Defective or corrupted disk media (occasional)
4. BEP (Back End Processor) failure (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image artifacts visible in ultrasound display

White vertical lines, rain, or snow cone artifacts appear in one or more areas of the image; may be isolated to specific mode or probe.

Ranked causes

1. Front End board or DRX failure (common)
2. Probe defect or port-related failure (occasional)
3. Software corruption in presets or system files (occasional)
4. Reload software (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network verify not supported or fails

Cannot verify connectivity with network device; device does not respond to verify request

Ranked causes

1. Device does not support DICOM Verify (occasional)
2. Port or AE title configuration incorrect (common)
3. Device offline or in error state (occasional)
4. Network configuration or software issue (occasional)

First check

Confirm device supports Verify

Test point: Device specification or manual
Expected: Device supports DICOM Verify operation

2 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System pings and verifies but does not send

Network connectivity verified but data transmission fails; images or jobs stuck in queue

Ranked causes

1. Device not running or in error state (occasional)
2. Device configuration incorrect (occasional)
3. Spooler queue full or stuck (occasional)
4. VIVID E9 connectivity configuration issue (occasional)

First check

Verify device is powered and running

Test point: Device status
Expected: Device online and responding

6 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit cannot be safely moved or transported patient safety

Console or monitor in free position; unit positioned on unsuitable slope; loose items or probes present

Ranked causes

1. Console or monitor not in locked park position (common)
2. Brake not engaged or swivel not locked (common)
3. Probes not secured; loose items on unit (occasional)
4. Unit positioned on ramp steeper than 10 degrees (occasional)

First check

Verify console in locked park position

Test point: Keyboard console
Expected: Console locked in park position; does not move freely

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CD or DVD drive does not read or write media caution

Drive fails to recognize inserted disc, cannot write to blank media, media not detected by drive

Ranked causes

1. Disc media capacity or speed not supported by drive (common)
2. CD/DVD drive hardware failure (occasional)
3. Back end processor communication or interface failure (occasional)

First check

Verify media type and capacity

Test point: Media packaging and disc surface
Expected: CD is 700 MB capacity; disc type (CD-R, CD-RW, DVD-R) matches drive specification

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CD or DVD image does not read on external computer

Disc written on system cannot be opened or read when placed in laptop or external drive; disc corruption or writing error

Ranked causes

1. Burned disc is corrupted or unreadable (common)
2. CD/DVD write drive error or burn speed incompatibility (occasional)
3. CD-RW or DVD-R drive failure (occasional)

First check

Test disc on external computer

Test point: Laptop or external DVD/CD drive
Expected: Image files readable and data integrity verified without errors

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

EMI affecting system after installation or repairs

Electromagnetic interference observed after service work, installation, or repair completed.

Ranked causes

1. RF covers, gaskets, or screws not reinstalled or loose after service (common)
2. Cable shielding or ferrite protection removed or damaged during service (occasional)
3. GE-specified cables and peripherals not used; non-standard interconnects installed (occasional)

First check

Verify all RF covers are installed and all screws tightened

Test point: RF shielding covers and fasteners
Expected: All covers in place and screws snug

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel not responding

Touch panel does not respond to any operator input or touches

Ranked causes

1. Touch panel calibration fault (common)
2. Software fault (common)
3. Upper Panel Assembly hardware defect (occasional)

First check

Calibrate touch panel

Test point: Touch panel calibration utility
Expected: Calibration routine accessible and completes

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch panel not responding to operator input

Operator touches panel but no response, keys do not activate, touch input ignored

Ranked causes

1. Touch panel requires recalibration (common)
2. Software fault or communication error (occasional)
3. Upper panel assembly defective or touch sensor failure (occasional)

First check

Calibrate touch panel

Test point: Touch panel response during calibration
Expected: Panel responds to touches during calibration routine and registers coordinates

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to scan patient safety

Scanning function not operational; system unable to acquire ultrasound images.

Ranked causes

1. Probe not connected or incorrectly connected (common)
2. Application fault requiring restart (occasional)
3. Main power supply failure or fault (occasional)

First check

Verify probe connections are correct and fully seated

Test point: Probe connectors
Expected: All probes properly connected

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit damaged or slides during vehicle transport caution

Unit moves or is not secured during transit; vibration damage occurs

Ranked causes

1. Unit not strapped or cushioned during loading (common)
2. Unit not secured inside vehicle with straps (common)
3. Vehicle driven at excessive speed or aggressively (occasional)

First check

Verify unit is cushioned on lift

Test point: Unit surface and loading platform
Expected: Unit surrounded by cushioning material before strapping

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB Footswitch not functioning

USB footswitch not responding or recognized by system during operation.

Ranked causes

1. USB footswitch not plugged into correct rear USB connector (common)
2. Footswitch not enabled in system configuration (occasional)
3. Footswitch hardware failure (rare)

First check

Verify USB footswitch is connected to rear connector

Test point: Rear USB connectors
Expected: Footswitch cable connected to rear USB port

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

XY Park Lock not engaging during operation caution

Lock fails to engage when attempting to park console

Ranked causes

1. Brakes not applied (common)
2. Console not in normal resting position (common)
3. Improper engagement technique (common)

First check

Verify brakes are applied

Test point: Brake control
Expected: Brakes fully applied; device cannot move

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: LCD monitor brightness and display settings

19" LCD monitor brightness, contrast, color temperature, gamma, and smoothing require adjustment for optimal display performance under varying light conditions or after factory reset.

Ranked causes

1. Factory defaults require verification or adjustment for operating conditions (common)
2. Advanced color and display parameters out of specification (occasional)

First check

Verify monitor model selection in system config

Test point: Config > Service dropdown menu
Expected: Correct monitor (17" or 19") is selected

3 more checks with pass and fail actions, 11 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot connect via network to device

System cannot send data to or communicate with network devices (printer, PACS, worklist broker)

Ranked causes

1. Network connectivity lost (common)
2. Device configuration or protocol mismatch (occasional)

First check

Ping remote device

Test point: Laptop network, target device IP address
Expected: Ping reply received

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot log on to VIVID E9 as ADM user

ADM login fails; cannot access service adjustments or configuration settings

Ranked causes

1. Incorrect ADM password entered (common)
2. Custom ADM password set by administrator (occasional)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

High system temperature caution

System displays high temperature warning or initiates shutdown sequence when internal sensors exceed thermal limits.

Ranked causes

1. Card Rack or Front End sensors exceed 78°C (warning) or 80°C (shutdown) (common)
2. DRX_TOP sensors exceed 87°C (warning) or 90°C (shutdown) (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image noise or artifacts present

Noisy ultrasound images; visible artifacts or interference in image quality.

Ranked causes

1. Electromagnetic interference from external sources (medical lasers, scanners, cauterizing guns, computers, monitors, fans, gel warmers, microwave ovens, light dimmers, portable phones, broadcast stati (common)
2. Poor power grounding or shared power circuits (common)

First check

Try different power outlet to verify noise source

Test point: Power outlet and facility ground
Expected: Noise disappears or significantly reduces at new outlet

6 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

LCD monitor cannot be repositioned or locked caution

Monitor position fixed or cannot be moved; cannot secure in parked position

Ranked causes

1. Release knob not turned counterclockwise to unlock (common)
2. Release knob not turned clockwise to lock (common)

First check

Verify release knob is in counterclockwise position

Test point: LCD monitor release knob
Expected: Knob fully counterclockwise; monitor moves freely

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe not recognized

System does not recognize ultrasound probe when connected to system port

Ranked causes

1. GRLY board defect affecting all probes (occasional)
2. Individual probe defect (common)

First check

Test probes on all ports individually

Test point: Each probe inserted in each system port
Expected: Probe recognized by system

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe not recognized or probe recognition fails on one or more ports

System does not detect probe when plugged in; probe icon missing or marked as fault; affected port or all ports

Ranked causes

1. Probe connector failure or port defect (common)
2. Defective or failed probe (occasional)

First check

Test all probes on all ports

Test point: System probe detection menu
Expected: Each probe recognized and displayed in probe list when inserted into each port

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System temperature too high caution

Internal system temperature exceeds normal operating range; cooling system insufficient to maintain proper temperature.

Ranked causes

1. Air filters too dusty; insufficient cooling airflow (common)
2. Fan worn out or failed (occasional)

First check

Inspect air filters for dust and debris

Test point: System air intake filters
Expected: Filters clean with good airflow

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

TEE probe temperature too high patient safety

System displays alert that transesophageal echocardiography probe temperature exceeds safe limits.

Ranked causes

1. Defective TEE probe (common)
2. GFI board malfunction (occasional)

First check

Test temperature with all available TEE probes

Test point: TEE probe connector
Expected: Temperature normal with each probe

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Top console cannot be lowered caution

Top console moves upward normally but cannot move downward; may require manual assistance.

Ranked causes

1. Control switch stuck in up position (common)
2. Gas spring failing inside Z mechanism (occasional)

First check

Test top console upward movement

Test point: Top console
Expected: Moves upward smoothly

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wrong key activated on touch panel

Touching one key on touch panel activates a different key or function; inconsistent response to operator input

Ranked causes

1. Touch panel requires calibration (common)
2. Upper panel assembly defective or touch sensor failure (occasional)

First check

Calibrate touch panel

Test point: Touch panel response during calibration routine
Expected: User can touch reference points and panel responds with correct coordinate mapping

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

XY Lock not functioning caution

Mechanical lock mechanism for XY (probe holder) position not engaging or releasing.

Ranked causes

1. Motor controller firmware needs reset via Fix Lock function (common)
2. Lock mechanism mechanically stuck or failed (occasional)

First check

Run XYZ Motor Controller Test and press Fix Lock button

Test point: Lock Engine audible response
Expected: Lock Engine engagement sound heard for few seconds

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Z-axis movement limited or abnormal caution

Top Console cannot lower properly or moves with excessive effort; vertical positioning mechanism malfunction.

Ranked causes

1. Control switch stuck in Up position (occasional)
2. Z Mechanism gas spring failure (common)

First check

Attempt to lower Top Console

Test point: Z-axis motor and control
Expected: Console lowers smoothly with motor assistance

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

BEP is hanging or unresponsive

BEP (Back End Processor) does not respond to input or commands

Ranked causes

1. BEP software hang or freeze (unknown)

First check

Attempt forced restart

Test point: ON/OFF switch on Operator Panel
Expected: System performs forced restart

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Front End DC Offset

Front End Alignment calibration required after software reload to ensure proper ultrasound transducer offset and signal integrity

Ranked causes

1. Software reload performed on system (common)

First check

Execute DC Offset Calibration procedure

Test point: Front End electronics
Expected: Calibration completed successfully per Section 6-6

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: System settings and parameters not recorded

Settings configuration not backed up before software update or maintenance

Ranked causes

1. No documented record of current settings (common)

5 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Touch screen position

Touch sensitive area misaligned with graphic artwork on display; touches register at incorrect screen locations

Ranked causes

1. Touch screen position drift or initial misalignment (unknown)

First check

Access Operator Panel Test Dialog

Test point: Config menu
Expected: Operator Panel Test Dialog opens

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: XY Lock adjustment caution

Optimize XY Lock tension for minimal slack in transport mode and proper engagement without excessive force

Ranked causes

1. XY Lock requires adjustment for optimal tension (common)

First check

Rotate adjustment screw in 1/4 turn increments clockwise

Test point: Hex screw behind XY Assembly
Expected: Lock engages with minimal slack and reasonable force required

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot connect to network device

System cannot establish connection to networked device such as printer or PACS server

Ranked causes

1. Network connectivity issue between devices (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Configure DHCP on Vivid E9

Enable or disable DHCP for automatic or manual IP address assignment on the ultrasound system network interface.

Ranked causes

1. DHCP configuration required for network connectivity (common)

First check

Access Network Settings from TCP/IP screen

Test point: Network Connections window
Expected: Network Connections dialog displayed

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Configure Remote Archive network connection

Set up network communication parameters to connect Vivid E9 to a remote archive server or computer.

Ranked causes

1. Remote Archive network information must be configured (common)

First check

Access TCP/IP screen Remote Archive Setup area

Test point: TCP/IP configuration screen
Expected: Remote Archive Setup fields visible

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Difficult to lock and release alphanumeric keyboard

Alphanumeric keyboard drawer locking and release mechanism requires excessive force or is difficult to operate.

Ranked causes

1. Operator pressing on leftmost section where mechanical advantage is poor (common)

First check

Locate and use rightmost section of keyboard for lock/release

Test point: Keyboard drawer release mechanism
Expected: Mechanism engages/disengages with minimal force

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Difficult to release or lock alphanumeric keyboard caution

Keyboard release/lock mechanism requires excessive force or does not engage properly.

Ranked causes

1. Force applied at wrong location on keyboard drawer (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

High system temperature error

System displays high temperature warning or initiates shutdown sequence

Ranked causes

1. System temperature exceeds safe operating range (unknown)

First check

Monitor system temperature at first warning threshold

Test point: system temperature sensor
Expected: 60 degrees centigrade °C

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Image noise from cellular phones or RF transmitters

Image artifacts or noise appearing when cellular phone or RF device is near system.

Ranked causes

1. Cellular phone or RF transmitter in proximity to system (common)

First check

Check for cellular phones or portable RF transmitters near system

Test point: Area around VIVID E9 system
Expected: No active cellular phones within 5 meters; RF transmitters distant

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image or patient data loss patient safety

System experiences loss of ultrasound images or patient data

Ranked causes

1. Unknown software or hardware fault (unknown)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Install optional Color Video Printer

Connect and configure an external Color Video Printer (Sony UP-D23MD/UP-D25MD or Mitsubishi CP30DW) to the Vivid E9 USB port.

Ranked causes

1. Color Video Printer installation and connection required (occasional)

First check

Verify printer is a compatible medical device model

Test point: Printer model identification
Expected: SONY UP-D23MD, UP-D25MD, or MITSUBISHI CP30DW

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Motor lock does not engage

Lock engine fails to engage when Fix Lock button is pressed during Motor Controller Test

Ranked causes

1. Lock mechanism requires adjustment (unknown)

First check

Press Fix Lock button and listen for lock engine engagement

Test point: Lock mechanism
Expected: Audible lock engine engagement for a few seconds in quiet environment

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network connectivity not available

System reports no network connection or cannot connect to network

Ranked causes

1. Network cabling fault or disconnection (common)

First check

Check network status indicator

Test point: Network icon on bottom of screen
Expected: Network status shown (connected or not connected)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No network connectivity reported

System reports network disconnected; network icon shows no connection status

Ranked causes

1. Network cable disconnected or loose (common)

First check

Verify network cable connection

Test point: Network port connector
Expected: Cable fully seated and connected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operator console drops unexpectedly during manual repositioning patient safety

Console falls when Z mechanism is released during power-off repositioning

Ranked causes

1. Z mechanism disengaged or drive gear failed (common)

First check

Verify handle movement before repositioning

Test point: Up/Down Release Handle
Expected: Handle moves freely to right

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Peripheral cables causing interference or image degradation

Poorly routed or dressed external cables introducing noise or signal degradation.

Ranked causes

1. Peripheral cables not properly routed or contained (common)

First check

Inspect cable routing in peripheral bays and across Card Rack

Test point: Cable layout and management
Expected: All cables routed through bays or along frame; none hanging freely or across Card Rack top

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pinch point hazard during monitor adjustment caution

Risk of hand/arm pinch injury at hinges when adjusting LCD Arm or LCD Monitor position.

Ranked causes

1. Mechanical pinch hazard at monitor arm and monitor hinges (common)

First check

Ensure no body parts in pinch zone before monitor adjustment

Test point: Monitor arm hinges and monitor hinges
Expected: Clear view of all hinge areas; no fingers or hands present

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Save network settings and restart system

Persist network configuration changes and activate them on the Vivid E9 system.

Ranked causes

1. Network settings must be saved and system restarted for changes to take effect (common)

First check

Press Save Settings button

Test point: Network settings configuration screen
Expected: Warning dialog displayed

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System appears locked and unresponsive

System stops responding to commands; locked state persists beyond normal operation.

Ranked causes

1. Application watchdog timeout trapped system state (unknown)

First check

Wait for watchdog timeout detection

Test point: System monitor
Expected: Dialog indicating system not responding appears after 60 seconds

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System hangs or does not respond

BEP (Back End Processor) becomes unresponsive and system stops functioning.

Ranked causes

1. BEP software halt or deadlock (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System locks up, halts, or experiences intermittent problems caution

System stop, failure to respond to operator input, random freezing; may be software-related or communication error

Ranked causes

1. Software fault or corruption in back end processor (common)

First check

Capture system error logs

Test point: Scan screen display
Expected: Alt+D command opens log capture interface; logs saved to media or exported

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Top console cannot be released without power
Trackball is sticky and squeaky
USB devices stopped working
USB devices stopped working on front connectors
XY brake motor not functioning
XY Brake Motors not responding
XY brakes cannot be released without power
XY Park Lock not engaging or not responding to Frogleg Controls

8 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`High System Temperature`	System temperature has exceeded safe operating threshold	System temperature rises to 60 degrees centigrade or above	warning
`Image or Patient Data Loss`	Patient exam data or ultrasound images lost or inaccessible from storage	Data loss detected after image capture, during patient file storage, or on system restart	critical

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.