Ultrasound systems · Vivid 3 family

GE Healthcare Vivid 3 Pro: troubleshooting and error codes

The ServiceForge knowledge base holds 66 documented symptoms for the GE Healthcare Vivid 3 Pro, with 83 ranked causes, 207 diagnostic checks with test points and expected values, and 4 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Front End Diagnostics tests fail or show errors

During Auto Sequence or manual FE diagnostic testing, LED indicators show red (test failed), test results show errors in Comment area, or specific subsystem tests (RFI, IMP, VME, RFT, FEC, Beamformer, FB, MUX) report problems.

Ranked causes

1. RFI board malfunction or marginal performance (common)
2. IMP board failure or marginal performance (RFT Configuration) (common)
3. VME Bus communication error (RFT Configuration) (common)
4. Subsystem board malfunction (RFT, FEC, Beamformer, FB, MUX) (occasional)
5. System reboot required during diagnostic sequence (common)

First check

Review RFI Full Test results

Test point: RFI Tab - Full Test button LED and Comment area
Expected: Green LED and no error messages in Comment area

5 more checks with pass and fail actions, 13 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

BF diagnostic test errors identified

Beamformer test completes with error indications, ADC output values out of range, or digital beamformer test failures.

Ranked causes

1. BF board malfunction (unknown)
2. Marginal BF board performance (unknown)
3. System rebooted after CW or PW scanning mode (unknown)

First check

Perform IMP, VME Bus, RFT and FEC tests before BF test

Test point: Diagnostic system
Expected: IMP, VME Bus, RFT and FEC tests complete successfully

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Moire pattern present on display

Concentric circles or arcs visible on monitor screen indicating electromagnetic interference or display misalignment

Ranked causes

1. Horizontal moire pattern caused by display misalignment (occasional)
2. Vertical moire pattern caused by display misalignment (occasional)
3. Color impurities from magnetic field interference (occasional)

First check

Observe moire pattern orientation on display

Test point: Monitor screen
Expected: Horizontal or vertical moire pattern clearly visible

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Disk/Bus performance below specification

Disk or BUS data transfer speed measured below expected threshold

Ranked causes

1. Hard disk performance degraded (occasional)
2. BUS interface performance degraded (occasional)

First check

Run Disk Bench test

Test point: Hard disk IDE BUS speed
Expected: greater than 23MB/sec
Tools: HW Diagnostics Disk/Bus Bench

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

FEC diagnostic test errors identified

FEC board test completes with error indications shown by red LED or error messages in Comment area.

Ranked causes

1. FEC board malfunction (unknown)
2. Marginal FEC board performance (unknown)

First check

Perform IMP, VME Bus and RFT tests before FEC test

Test point: Diagnostic system
Expected: IMP, VME Bus and RFT tests complete successfully

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intermittent Front End problems suspected

System exhibits signs of intermittent faults or problems that appear and disappear. Auto Sequence is recommended to help identify root cause of intermittent issues.

Ranked causes

1. Cable connections loose or intermittently poor (common)
2. Marginal component performance becoming intermittent (occasional)

First check

Use Auto Sequence with Stop on Failure to capture intermittent failures

Test point: Auto Sequence dialog - On Failure section
Expected: Stop checkbox selected to pause immediately on first failure

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Manual FE Diagnostic test required for Front Board Assembly components

Front Board Assembly subsystem requires manual tests not included in Auto Sequence (FB Transmit Test, TR Switch Test, FLA Jumper Test, Pencil Probe Test).

Ranked causes

1. Front Board Assembly diagnostics not completed by Auto Sequence (common)
2. MUX Board Advanced Board Tests not included in Auto Sequence (common)

First check

Verify Auto Sequence exclusions

Test point: Manual testing checklist against Auto Sequence report
Expected: FB Transmit Test, TR Switch Test, FLA Jumper Test, Pencil Probe Test, and MUX Advanced Board Tests marked as not included in Auto Sequence

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor display does not show correct colors or patterns

Monitor fails to display correct colors, alignment, or patterns during monitor diagnostic tests

Ranked causes

1. Monitor alignment, color depth or resolution issue (common)
2. Defective color pixels on panel display (occasional)

First check

Run Combination Test from Monitor Test menu

Test point: Monitor display
Expected: Four cross hairs visible in each corner, RGB spectrum arrays and horizontal and vertical alignment bars displayed

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

RFT diagnostic test errors identified

RFT board test completes with error indications shown by red LED or error messages in Comment area.

Ranked causes

1. RFT board malfunction (unknown)
2. Marginal RFT board performance (unknown)

First check

Perform IMP and VME Bus tests before RFT test

Test point: Diagnostic system
Expected: IMP and VME Bus tests complete successfully

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System displays error messages after boot

Error messages appear during system initialization despite normal operation; may indicate minor calibration changes during normal use

Ranked causes

1. Calibration drift during normal operation (common)
2. Front End board or component failure (occasional)

First check

Perform system calibration

Test point: Calibration menu
Expected: Calibration completes without error messages

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VCR recording or playback not functioning

VCR does not record, recording indicator absent, tape counter not running, or playback fails

Ranked causes

1. VCR connection issue or Sony 9600 VCR malfunction (common)
2. Audio channel malfunction during CW recording or playback (occasional)

First check

Connect probe and verify VCR recording activation

Test point: VCR Record button and on-screen indicators
Expected: Recording indicator (red dot) is displayed on-screen and the tape counter is running on-screen

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wheels not moving freely or brake pedal malfunctioning caution

Wheels locked when they should move freely, or wheel movement present when brakes applied

Ranked causes

1. Brake pedal position incorrect or brake mechanism stuck (common)
2. Wheel wear or damage (occasional)

First check

Test free wheel movement with brake pedal centered

Test point: Brake pedal center position; wheel movement in all directions
Expected: Ensure that the wheels move freely in all directions.

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio output from speakers unclear or missing

Sound output from one or both speakers is not clear at all frequencies or missing entirely

Ranked causes

1. Audio driver or speaker hardware malfunction (common)

First check

Change frequency and speaker activity from right to left

Test point: Left and right speaker outputs (as viewed from behind the unit)
Expected: Clear sound from both speakers at all frequencies

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio output not functioning

Doppler sound not emitted from speakers during audio test at various PRF and frequencies

Ranked causes

1. Speaker malfunction or connectivity issue (unknown)

First check

Right speaker audio output

Test point: Right speaker output
Expected: Clear tone emitted

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: 17" Monitor Installation caution

Procedure for reinstalling a 17" MAG-type monitor on Vivid 3 console after removal or replacement

Ranked causes

1. Monitor requires reinstallation after removal or replacement (common)

First check

Position monitor upside down on soft surface

Test point: Monitor case underside
Expected: Monitor accessible for base assembly work

16 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: B/W printer image quality

Printed B/W image quality evaluation and brightness/contrast adjustment

Ranked causes

1. B/W printer brightness/contrast settings require adjustment (common)

First check

Scan phantom in 2D-Mode

Test point: 2D imaging mode; phantom imaging
Expected: Phantom scanned in 2D-Mode

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Beamformer Board offset voltage

BF Board ADC offset voltage requires calibration after board replacement to ensure proper digitization of input channels

Ranked causes

1. Beamformer Board replaced or offset voltage drift (common)

First check

Verify BF Board is installed in correct slot

Test point: Front End Crate third slot from left
Expected: BF Board present and seated

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: CD-R/RW drive media access and formatting

CD-R/RW drive cannot access, read, format, or manage media; media properties cannot be verified or label set

Ranked causes

1. CD-R/RW drive initialization or media driver issue (common)

First check

Insert CD-R media and open diagnostic application

Test point: CDR drive media slot; UtilMO_CDR_App display
Expected: New recordable CD X16 loaded; UtilMO_CDR_App is displayed

11 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Color printer image quality

Printed color image quality evaluation and brightness/contrast adjustment for CFM imaging

Ranked causes

1. Color printer brightness/contrast settings require adjustment (common)

First check

Scan blood vessels or CFM phantom and activate CFM mode

Test point: 2D imaging and CFM mode; phantom imaging
Expected: Blood vessels or CFM phantom scanned with color displayed

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: iLinq IP Save

Save iLinq IP settings and presets to hard disk for backup or transfer

Ranked causes

1. Need to backup iLinq IP configuration settings (common)

First check

Open System Configuration window

Test point: Configuration interface
Expected: Window is accessible and responsive

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Image quality monitor settings

Monitor image quality requires periodic adjustment due to ambient light changes. Display may appear too dark or have excessive contrast. Brightness and contrast controlled via front/side buttons on Samsung 15" or 17" display monitors.

Ranked causes

1. Monitor requires recalibration due to ambient light or age (common)

First check

Allow monitor to warm up before calibration

Test point: Display monitor warm-up time
Expected: 20 minutes from power-on

12 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Keyboard Installation caution

Procedure for reinstalling keyboard assembly on Vivid 3 console after removal or replacement

Ranked causes

1. Keyboard requires reinstallation after removal or replacement (common)

First check

Return keyboard to original position on console

Test point: Console keyboard bay
Expected: Keyboard positioned in original location

11 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Magneto Optical Drive (MOD) media access and formatting

MOD drive cannot access, read, format, or manage media; media properties cannot be verified or modified

Ranked causes

1. MOD drive initialization or media driver issue (common)

First check

Verify MOD initialization boot messages

Test point: System boot sequence; boot log display
Expected: Messages SCSI Adaptor Installation 2271149-2INS and MO are displayed

10 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Monitor geometry adjustment

Adjust monitor display geometry including position, size, linearity, pincushion, trapezoid, parallelogram and rotation for proper image alignment

Ranked causes

1. Monitor geometry requires calibration or recalibration (common)

First check

Push menu button to access on-screen menu system

Test point: Menu button [1] on monitor side
Expected: Main menu displayed on screen

2 more checks with pass and fail actions, 12 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Monitor image quality adjustment

Adjust monitor brightness, contrast, color balance and color temperature for optimal image quality

Ranked causes

1. Monitor image quality requires calibration (common)

First check

Measure or observe screen brightness level

Test point: Monitor display
Expected: Brightness set to appropriate level for clinical viewing

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Console height adjustment unsmooth or difficult caution

Console movement to maximum or minimum height is rough, stiff, or requires excessive force

Ranked causes

1. Console lift mechanism friction or damage (common)

First check

Test console lift to maximum height

Test point: Front console handle; console position
Expected: Console movement is smooth and does not require excessive force

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU benchmark results below specification

System CPU performance or memory capacity measured below baseline

Ranked causes

1. CPU performance degraded or memory insufficient (rare)

First check

Run Benchmark Testing

Test point: CPU Description, Memory and Frame Rate
Expected: Current values >= baseline values (upper line >= lower line)
Tools: HW Diagnostics Computer Testing Benchmark

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG signal not displayed patient safety

No QRS signal shown in Data area during ECG diagnostic test with electrodes connected

Ranked causes

1. ECG input connection or electrode issue (unknown)

First check

Internal ECG signal presence

Test point: Data area display
Expected: Single, clear QRS signal displayed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Expanded Low Channels diagnostic test channels missing or reduced output

Expanded Low Channels Diagnostic Test identifies missing input channels connected to output channels. Output signal reduced by -6dB if one channel is missing. Input signals from 3S or 7S probe.

Ranked causes

1. Input channel signal loss from probe or connection (common)

First check

Run Expanded Low Channels Diagnostic Test

Test point: Input and output channels in CW-Mode
Expected: All channels present; output at expected level dB

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

FB diagnostic test errors identified

Front Board Assembly test completes with failures in Transmit, Receive, TR Switch, FLA Jumper, Pencil Probe, Port or RAM tests.

Ranked causes

1. FB circuit or board malfunction (unknown)

First check

Perform RFI/IMP/VME Bus/RFT/FEC and BF tests before FB tests

Test point: Diagnostic system
Expected: All prerequisite tests pass

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End (FE) diagnostic test reveals bad channels

FE Diagnostics identifies one or more channels as bad during channel testing. Output signal reduced by -6dB if channel is missing.

Ranked causes

1. Front End channel failure or malfunction (unknown)

First check

Review FE Diagnostics test results for bad channels

Test point: FE Diagnostics result display
Expected: No channels identified as bad; output signals normal

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End (FE) Receive Test fails

Receive Test shows errors in amplifier output levels during phased array probe simulation mode

Ranked causes

1. Amplifier output not meeting predefined level (unknown)

First check

Disconnect all probes before Receive Test

Test point: Probe connectors
Expected: All probes disconnected

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Front End (FE) test shows marginal results

TR4 or FLA jumper test completes but results are marginal, uncertain if hardware is fully functional

Ranked causes

1. Front End assembly needs recalibration (common)

First check

Review FE diagnostic test result message

Test point: Report dialog box
Expected: Test result indicates marginal errors

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End (FE) test shows no errors but problem persists

All diagnostic tests pass with no channels or elements marked as bad, but imaging issue reported by operator continues

Ranked causes

1. Intermittent hardware fault or probe quality issue (occasional)

First check

Confirm all FE diagnostic tests passed

Test point: Report dialog test result message
Expected: No errors identified in all tests

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End (FE) test shows non-marginal errors and cables connected

TR4 or FLA jumper test shows clear errors and all cables appear properly connected

Ranked causes

1. Image port or PCI bridge cable malfunction (common)

First check

Verify all image port and PCI bridge cables connected

Test point: Image port, PCI bridge connectors
Expected: All cables firmly seated and undamaged

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End (FE) TR4 channel test fails

TR4 module diagnostic shows red highlighted buttons indicating errors in one or more channels during test

Ranked causes

1. TR4 socket or vector channel malfunction (unknown)

First check

Run TR4 Module diagnostic test

Test point: FE Diagnostics dialog, F.B. tab
Expected: All vector buttons highlighted green; no red highlights

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End diagnostic test fails with alarm

Front End diagnostic test generates failure alarms during execution

Ranked causes

1. Unnecessary probes connected during test (common)

First check

Verify probe connections before running Front End diagnostic

Test point: Probe connections
Expected: Only required probes for specific test are connected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Front End diagnostic test results marginal but no clear errors

FE Diagnostics test completes but results are marginal; no definitive errors identified but problem persists. Calibration may improve results.

Ranked causes

1. Front End component drift or calibration drift (common)

First check

Run FE Diagnostics and review for marginal results

Test point: FE Diagnostics result display
Expected: No errors identified or results marginal

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

iLinq Configuration Utility setup incomplete

OLC checkout communication not established for remote diagnostics via modem connection

Ranked causes

1. InSite Checkout tab settings not configured or CHECKOUT NOW not executed (common)

First check

Verify modem device selected as communication device

Test point: Device Connection tab
Expected: Modem is listed and selected as active communication device

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

iLinq IP settings not operational after software reinstall

iLinq IP settings require restoration from hard disk backup after software reinstallation or configuration loss

Ranked causes

1. iLinq IP settings lost or corrupted during software reinstallation (common)

First check

Access System Configuration window

Test point: Technical Support Tab
Expected: Tab displays iLinq Settings options

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal ECG signal not displaying or unclear patient safety

ECG input does not produce clear QRS signal on display or signal is absent

Ranked causes

1. ECG input connection issue or ECG diagnostic failure (common)

First check

Verify clear QRS signal display from ECG input

Test point: ECG input connector; on-screen ECG waveform
Expected: A single clear QRS signal is displayed.

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard and footswitch controls unresponsive

Buttons, rockers, optical encoders, TGC sliders, or footswitch not activating or responding on diagnostic panel

Ranked causes

1. Keyboard or footswitch hardware malfunction or disconnection (common)

First check

Test alphanumeric keyboard backlights

Test point: Keyboard control panel
Expected: All alphanumeric backlights are off

8 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard buttons not registering

Control panel buttons, rockers, rotaries, sliders or soft keys not activating on-screen in KB Panel tab during manual external keyboard test

Ranked causes

1. Keyboard hardware or connection failure (unknown)

First check

Control panel button activation

Test point: KB Panel tab on-screen display
Expected: Correct buttons activated on-screen

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard key does not respond during test

Key pressed on keyboard does not disappear from test window display during keyboard diagnostic test

Ranked causes

1. Keyboard key damaged or defective (common)

First check

Perform keyboard diagnostic test and press each key once

Test point: Keyboard keys
Expected: Corresponding key on-screen is removed from view
Tools: PCDR Keyboard Test window, keyboard

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Media drive not accessible

MO drive or CD Writer drive not responding to access commands or media cannot be loaded/ejected properly during media driver diagnostic test

Ranked causes

1. Media drive hardware malfunction or media not inserted (unknown)

First check

MO drive media accessibility

Test point: Dialog message display
Expected: Message 'Media in drive G is accessible' displayed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor 15" replacement required caution

Samsung SyncMaster 591S 15" monitor needs removal and installation on Vivid 3 control console

Ranked causes

1. Monitor replacement procedure (unknown)

First check

Verify Teflon washer in place on monitor mounting base

Test point: Monitor base top surface
Expected: Teflon washer present and intact

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor 17" replacement required - Samsung type caution

Samsung 17" monitor needs removal and installation on Vivid 3 control console, Procedure 1

Ranked causes

1. Monitor 17" replacement procedure Samsung type (unknown)

First check

Verify Teflon washer on monitor base

Test point: Monitor base top surface
Expected: Teflon washer present and in place

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network adapter not detected

Intel PRO/100VE Network Connection not visible in Windows Device Manager

Ranked causes

1. Network adapter driver missing or not installed (occasional)

First check

Verify T-plug dongle inserted

Test point: Parallel or USB port on rear panel
Expected: T-plug (dongle) physically present in port

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Normal channels diagnostic test detects bad channels

MUX Normal Channels test identifies one or more channels as bad, shown by red highlighting in TR4 Module representation

Ranked causes

1. Defective TR4 module or amplifier channel (unknown)

First check

Disconnect all probes

Test point: Probe connectors
Expected: All probes disconnected

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Normal channels test shows marginal results or operator suspects bad channels

Normal channels test shows marginal pass or operator identifies specific channels as problematic; manual marking required

Ranked causes

1. Degraded TR4 module or channel performance (occasional)

First check

Visually identify suspected bad channels from operator report or previous observations

Test point: TR4 Modules Display area
Expected: Channels match suspected problem area

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pencil probe relay test detects bad relays

Front end diagnostics pencil probe test identifies one or more relays as bad, indicated by red highlighting in report dialog box

Ranked causes

1. Defective pencil probe relay (unknown)

First check

Run pencil probe test (open)

Test point: Front board pencil probe relays
Expected: No relays highlighted in red; test result message shows pass

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pencil probe test detects bad channels, problem persists after test

Technician suspects additional bad channels beyond those identified by automatic test; problem continues after testing

Ranked causes

1. Additional defective amplifier channels or relays not detected by automatic test (occasional)

First check

Identify suspected bad channels visually or from operator reports

Test point: TR4 socket and vector channels in Display area
Expected: Channels match suspected problem location

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pencil probe test shows marginal results

Front end diagnostics pencil probe test completes but results are marginal, suggesting potential degradation

Ranked causes

1. Marginal relay or channel performance (unknown)

First check

Run pencil probe test (close)

Test point: Front board pencil probe relays
Expected: Test result message indicates marginal performance

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pencil probe test shows non-marginal errors with connectivity issue

Front end diagnostics pencil probe test identifies errors that are not marginal; cable connectivity check required

Ranked causes

1. Loose or defective image port or PCI bridge cable (common)

First check

Inspect image port and PCI bridge cables

Test point: Image port connectors and PCI bridge cable connectors
Expected: Cables fully seated and secure with no visible damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Phono microphone signal not displaying or unresponsive patient safety

Microphone input does not produce waveform on display corresponding to microphone clicks or taps

Ranked causes

1. Medical microphone not connected or phono diagnostic failure (common)

First check

Tap microphone and verify waveform display

Test point: Microphone input connector; on-screen waveform display
Expected: The waveform on the screen corresponds to the microphone clicks.

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Phono signal not responding

Microphone waveform not displayed or does not correspond to microphone clicks during Phono diagnostic test

Ranked causes

1. Microphone or Phono input board connection failure (unknown)

First check

Phono signal response to microphone input

Test point: Data area waveform display
Expected: Waveform corresponds to microphone clicks

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Port test detects errors

Front end Port test identifies logic control or port logic errors in Comments area

Ranked causes

1. Port logic control malfunction (unknown)

First check

Disconnect all probes before Port test

Test point: Probe connectors
Expected: All probes disconnected

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power-on or standby mode malfunction caution

System does not enter or exit standby mode correctly, or does not recover to power-on state after boot

Ranked causes

1. Power management or boot sequence issue (common)

First check

Enter standby mode

Test point: On/Off button; On/Off button LED status
Expected: The system enters Standby mode.

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

RAM test detects errors

Front end RAM test identifies errors in RAM storing delay signals for transmitted ultrasound to focal beam

Ranked causes

1. Defective RAM or memory controller (unknown)

First check

Access F.B. tab RAM Test

Test point: F.B. tab Comments area
Expected: RAM test results displayed, no errors

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Solid black line observed during scanning high voltage

A continuous black vertical line appears on ultrasound image during scanning, indicating a potentially bad transmitting channel associated with the pencil probe.

Ranked causes

1. Bad transmitting channel (pencil probe relay) (common)

First check

Connect 2D pencil probe

Test point: Pencil probe connector
Expected: Probe securely connected

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Solid dark line observed during scanning
Solid line observed during scanning
UPS not providing backup power
VIC Correlation Box installation for Samsung 17" monitor
Video grabbing produces unstable or discolored image
Video output ports not displaying correctly

6 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Bad Channel Error`	Normal Channels diagnostic test identifies one or more TR4 module channels as bad	Normal Channels MUX test identifies red highlighted channel(s) in TR4 Module representation	error
`Pencil Probe Relay Error`	One or more front board pencil probe relays detected as bad during pencil probe test (open or close)	Pencil probe test (open or close) identifies relay malfunction	error
`Port Logic Error`	Front end Port test detects general logic control or port logic malfunction	Port test execution identifies logic error	error
`RAM Memory Error`	RAM test identifies errors in delay signal storage RAM used for transmitted ultrasound focal beam	RAM test execution detects memory malfunction	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.