Patient monitors · Solar family

GE Healthcare Solar 8000M/i: troubleshooting and error codes

The ServiceForge knowledge base holds 22 documented symptoms for the GE Healthcare Solar 8000M/i, with 65 ranked causes, 50 diagnostic checks with test points and expected values, and 20 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Display is blank patient safety

Video display shows no output; no image on screen

Ranked causes

1. Video display has no power (common)
2. Patient monitor has no power (common)
3. Video display not properly connected (occasional)
4. Display turned off via control button (occasional)
5. SDRAM test failed (rare)
6. Boot Code not loaded or corrupt (rare)
7. Power supply failure (rare)
8. Loose connections to power supply (occasional)
9. Excessive loading from malfunctioning peripheral device (rare)

First check

Verify video display power indicator illuminated

Test point: Video display power indicator
Expected: Illuminated

4 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tram module patient data does not display patient safety

Data from Tram module in Tram-rac housing not appearing on monitor screen

Ranked causes

1. Incorrect Tram module leadwire connections (common)
2. Tram module not fully inserted or powered off (common)
3. Tram-rac housing powered off (common)
4. Missing or incompatible software (occasional)
5. Loose or faulty Tram-rac housing cable (occasional)
6. Tram-rac housing communication failure (occasional)
7. Faulty Tram module (rare)
8. Faulty Tram-rac housing (rare)

First check

Verify correct leadwire connections to Tram module

Test point: Tram module leadwire connectors
Expected: Correct patient/simulator leads connected

4 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote control does not activate the display caution

Wireless or wired remote control not responding; display cannot be controlled remotely

Ranked causes

1. Remote control communication loss or power interruption (common)
2. M-Port communication cable disconnected or loose (common)
3. M-Port on monitor defective (occasional)
4. Remote control requires reset (occasional)
5. Remote control malfunction (occasional)
6. Processor PCB failure (rare)

First check

Check M-Port LED for remote communication

Test point: M-Port LED indicator
Expected: Illuminated (indicates remote communication)

2 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient Data Module does not display patient data patient safety

Patient Data Module not showing data on monitor display

Ranked causes

1. Incorrect Patient Data Module leadwire connections (common)
2. Patient Data Module not fully inserted or off (common)
3. Loose or faulty monitor to module cable (occasional)
4. Patient Data Module error condition (occasional)
5. Faulty Patient Data Module (rare)

First check

Verify correct leadwire connections to Patient Data Module

Test point: Patient Data Module lead connectors
Expected: Correct patient/simulator leads connected

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Boot Code starts but Main Code does not patient safety

System starts boot sequence but fails to load main operating code; boot banner shows test results

Ranked causes

1. Hardware test failure in boot banner (common)
2. Main Code not loaded (occasional)
3. Main Code and Boot Code incompatible (occasional)
4. Processor PCB failure (rare)

First check

Check boot banner test results

Test point: Boot banner display
Expected: SRAM test: passed, SDRAM test: passed, Main flash: passed, Boot flash: passed, Real time clock: running

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient alarms are not sounding at desired central station patient safety

Alarms are not transmitted to or heard at the specified central station location

Ranked causes

1. Patient not correctly admitted to system (common)
2. Alarm destination reprogramming needed after unit move (common)
3. Care unit name mismatch between monitor and central station (common)
4. Speaker at central station malfunction (occasional)

First check

Check for DISCHARGED message on patient monitor

Test point: Monitor display
Expected: No DISCHARGED message

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient alarms are not sounding when activated patient safety

Alarm function is disabled or muted; alarms do not produce audible alert

Ranked causes

1. Patient not correctly admitted into system (common)
2. Alarms not enabled in settings (common)
3. Alarm volume turned off (common)
4. Speaker malfunction (occasional)

First check

Check for DISCHARGED message and waveform display

Test point: Monitor display
Expected: No DISCHARGED message; patient waveform present

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient data from monitor does not display at central station patient safety

Central station shows NO COMM message or no patient data from Solar 8000M/i monitor

Ranked causes

1. Monitor communication link down (common)
2. Loose Ethernet cable connection (common)
3. Incorrect LAN address programmed (occasional)
4. Processor PCB malfunction (rare)

First check

Verify monitor communication is up

Test point: Monitor power and network interface
Expected: Monitor powered on; network communication active

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display quality is not good caution

Video output is degraded, distorted, or poor quality image

Ranked causes

1. Loose or faulty video display connection (common)
2. Faulty video display unit (occasional)
3. Processor PCB failure (rare)

First check

Verify video display to monitor connection

Test point: Video cable connector
Expected: Secure connection, proper seating

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Graphs and alarms are not printed at desired location caution

Central station graph writer or printer not receiving data for specified care unit

Ranked causes

1. Central station writer paper incorrect orientation (common)
2. Graph destination reprogramming needed after care unit move (common)
3. Care unit name mismatch on monitor and central station (occasional)

First check

Check central station writer paper orientation

Test point: Central station writer paper tray
Expected: Paper loaded correct side up

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display does not appear after power-up

Unit powered on and power LED illuminates but no display appears after 10 seconds

Ranked causes

1. Display not turned on (common)
2. Unit malfunction (occasional)

First check

Verify display is turned on

Test point: Display power control
Expected: Display on

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

M-Port LED not green

LED above M-Port is not solid green, indicating communication status issue

Ranked causes

1. Device identified but no communication (occasional)
2. Too many identical devices connected or device cannot be identified (occasional)

First check

Observe M-Port LED status

Test point: M-Port LED indicator
Expected: Solid green

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power LED does not illuminate

Green LED indicator above power switch does not light when unit plugged in and power switch turned on

Ranked causes

1. Unit not connected to AC power source (common)
2. Power switch not turned on (common)

First check

Verify AC outlet is powered

Test point: AC wall outlet
Expected: AC power available

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC line voltage out of specification high voltage

Wall outlet supplying power to monitor has incorrect voltage measurements

Ranked causes

1. Wall outlet improperly wired or damaged (unknown)

First check

Measure voltage between line contact and neutral (120 VAC outlet)

Test point: Line contact and neutral
Expected: 120 VAC (± 10 VAC), ± 10 VAC
Tools: Digital voltmeter

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error logs not accessible or unclear

Service personnel need to review error and event logs from monitor or TRAM module for troubleshooting; logs may also be transferred to central station or diskette

Ranked causes

1. Need to access and interpret error/event logs for field troubleshooting (common)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Event log not accessible or unclear

Service personnel need to review event log showing record of each event with index, date, time, event code, event-specific data and textual description

Ranked causes

1. Need to access and interpret event logs for system state determination (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Interpret error code severity and impact

Understanding error severity levels to determine impact on system: Continue, Fatal, or Forced Restart

Ranked causes

1. Error severity classification needed to assess system impact (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor appears locked up during network download caution

Monitor display becomes unresponsive during Boot Code download; packet or byte numbers stop advancing for two minutes or more

Ranked causes

1. Download interrupted or connection failure (common)

First check

Verify cables are properly connected

Test point: All network and power cables
Expected: All cables fully seated and secure

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Prepare equipment for AC line voltage test high voltage

Initial setup steps before measuring wall outlet voltage

Ranked causes

1. Test procedure requires equipment isolation (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software revision window does not list part numbers

Part numbers missing from software revision window for monitor interfaces after update

Ranked causes

1. Software update not activated (common)

First check

Verify part numbers appear in revision window

Test point: Software revision window display
Expected: Part numbers listed for all monitor interfaces

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temporary loss of monitoring during log file retrieval patient safety

Patient monitor monitoring functions may be temporarily unavailable while log files are being copied to a PC via netUpdate tool

Ranked causes

1. Log file transfer in progress (common)

First check

Verify patient monitor is in monitoring mode before initiating log transfer

Test point: Patient monitor display
Expected: Monitor actively displaying waveforms and parameters

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Waveforms do not appear at central station patient safety

Waveform display missing or not transmitting to central station after software update or during operation

Ranked causes

1. Communication corrupted between monitor and central station (common)

First check

Check all network and signal cables

Test point: Monitor to central station connection
Expected: All cables fully connected and undamaged

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`400-4FF`	Network errors detected	Network communication failure	warning
`703`	Diagnostic tests completed	Diagnostic test routine executed	info
`70B`	Internet address was changed	Monitor network address modification	info
`70C`	Video test completed	Video test routine executed	info
`70D`	Rear power switch was turned off	Rear panel power switch deactivated	warning
`70E`	Time was changed from this monitor	System time modified	info
`70F`	Date was changed from this monitor	System date modified	info
`710`	Incompatible software detected	Main processor detects incompatible communication software version	error
`714`	Incompatible TRAM module software detected	Main processor detects TRAM software revision mismatch	error
`Boot Flash test FAILED / Boot Code invalid`	Flash memory test failed or Boot Code in Flash is corrupt	Power-on self-test of Boot Flash fails	error
`EC1`	ECG parameter block error	ECG data processing failure	warning
`ERROR: Internal battery failed`	Backup battery maintaining monitor defaults has failed	Battery voltage drops below operating threshold	error
`Main Code SDRAM FAILED`	SDRAM memory test for Main Code region failed	Power-on self-test detects memory failure	error
`Main Flash test FAILED / Main Code invalid`	Flash memory test failed or Main Code in Flash is corrupt	Power-on self-test of Main Flash fails	error
`Real Time Clock FAILED`	Real-time clock chip not running	Clock chip fails to initialize or respond	error
`Service the PDM - Error Code`	Patient Data Module software/hardware error	PDM encounters fatal error during operation	critical
`Static RAM test FAILED`	SRAM memory test failed during startup	Power-on self-test detects SRAM failure	error
`WARNING: Boot Code version incompatible`	Boot Code version does not match Main Code version in Flash	Version mismatch detected during boot sequence	warning
`WARNING: EEPROM data invalid or uninitialized`	EEPROM contains corrupted or uninitialized data	Boot sequence detects invalid EEPROM contents	warning
`WARNING: Main Code load failed`	SDRAM checksum mismatch during Main Code loading	Boot process detects checksum discrepancy	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.