Mammography systems · SENOGRAPH family

GE Healthcare SENOGRAPH: troubleshooting and error codes

The ServiceForge knowledge base holds 11 documented symptoms for the GE Healthcare SENOGRAPH, with 16 ranked causes, 21 diagnostic checks with test points and expected values, and 3 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Connection lost to AW

Error message displayed by the AW CCOW Enabler indicating loss of connection to the AW workstation

Ranked causes

1. IP address of AW workstation not correctly configured (common)
2. Network setup prevents CCOW Enabler from communicating with AW (common)
3. CCOW communication ports not enabled in firewall (common)
4. User rejected synchronization acknowledgement (common)

First check

Verify AW IP address configuration

Test point: AW workstation network settings
Expected: IP address correctly configured per Section 5 steps 3 and 4

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

FCC icon not displayed on system tray

The Fusion Context Channel icon is not visible on the Windows system tray

Ranked causes

1. CareFx Context Manager services not running (common)
2. Security properties incorrectly configured (common)

First check

Verify CareFx Context Manager services status

Test point: Windows Services panel
Expected: CareFx Context Manager services running

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Synergy connection test fails between Windows computer and AW

Test button in Synergy configuration returns error, connection cannot be established with AW computer.

Ranked causes

1. SoftSwitch feature not enabled on AW computer (common)
2. Windows computer and AW cannot communicate on network (occasional)

First check

Verify SoftSwitch is enabled on AW computer

Test point: AW Service Tools / Utilities / SoftSwitch configuration
Expected: SoftSwitch feature enabled

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AW CCOW Enabler fails to connect to AW computer

Error message appears when starting AW CCOW Enabler, indicating the system cannot connect to the configured AW computer.

Ranked causes

1. Incorrect or missing IP address of AW4.4/SA2.1 workstation in configuration (common)

First check

Verify IP address of AW4.4 or SA2.1 workstation is entered in configuration

Test point: AW CCOW Proxy Configuration window, New AW machine field
Expected: Valid IP address of target AW workstation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

AW CCOW Enabler fails to start

Error message appears during startup of AW CCOW Enabler application

Ranked causes

1. Java Runtime Environment not properly installed (common)

First check

Verify Java Runtime Environment installation

Test point: System environment
Expected: Java Runtime Environment properly installed and configured

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Balloon messages not displayed correctly

Some characters are not displayed in the messages

Ranked causes

1. Regional and language settings incorrect (common)

First check

Verify Regional and Language settings

Test point: Windows Control Panel Regional and Language Options
Expected: English (United States) selected for Standards and formats and non-Unicode programs

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Connection lost to Context Manager

AW CCOW Proxy window displays connection lost message

Ranked causes

1. Leave Context button clicked in AW CCOW Proxy window (common)

First check

Restore connection to Context Manager

Test point: AW CCOW Proxy window
Expected: Connection to Context manager restored, similar window displayed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Data loss in RIS system during context change patient safety

RIS system may not save data modifications when context change request from AW4.4/Seno Advantage 2.1 causes switch to another patient without warning before report completion

Ranked causes

1. Context change from AW4.4 initiated while user creating or dictating report (common)

First check

Verify context change initiation is enabled

Test point: Service Tools Utilities/CCOW Configuration menu
Expected: Enable context change from AW option is checked and working (selection changes in AW Patient List initiate context change)

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No synchronization with CCOW Context Manager

Cannot get the CareFx Context Manager and AW CCOW Enabler to sync up on the PenRad RIS PC

Ranked causes

1. RIS PC not part of domain (occasional)

First check

Verify RIS PC domain registration

Test point: Windows System Properties Computer Name tab
Expected: Domain name is registered

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

RIS system does not synchronize with AW context change patient safety

RIS system blocks patient change without saving modifications or fails to switch to new patient when context change initiated from AW4.4

Ranked causes

1. RIS system not synchronized with AW context change (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Softswitch error message at login when not installed

System reports that softswitch key is not installed or wrong in popup message at login, but it has not been intentionally installed

Ranked causes

1. Enable Softswitch checkbox inadvertently selected (common)

First check

Check Enable Softswitch checkbox status

Test point: CSD/Utilities/softswitch configuration GUI
Expected: Enable Softswitch checkbox not selected

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`AW CCOW Enabler startup error`	System unable to connect to configured AW computer at startup	AW CCOW Enabler starts without valid AW workstation IP address in configuration or AW workstation unreachable	warning
`Invalid or no license key for CCOW functionality`	SoftSwitch license validation failed	At next logout/login after saving SoftSwitch configuration with invalid license key	error
`Synergy connection test failure`	Synergy cannot establish connection with AW computer during test	Test button clicked in Synergy configuration and connection cannot be established	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.