ECG machines · MAC family

GE Healthcare MAC VU360: troubleshooting and error codes

The ServiceForge knowledge base holds 46 documented symptoms for the GE Healthcare MAC VU360, with 112 ranked causes, 111 diagnostic checks with test points and expected values, and 29 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Software upgrade errors

Upgrade fails with error messages indicating digital signature validation, invalid image, system errors, or file access issues

Ranked causes

1. Software image not digitally signed or corrupted (common)
2. Invalid software image in USB or shared path (common)
3. System error during upgrade (occasional)
4. Host software image not digitally signed (rare)
5. Software image not present in USB path (common)
6. Insufficient file permissions on USB drive files (occasional)
7. USB flash drive not detected during upgrade (common)
8. Software image not found in USB root directory (common)
9. Access to USB flash drive denied in settings (occasional)
10. Shared network folder disabled or not configured (common)
11. Shared path not configured in device (common)
12. Software image not present in shared network path (common)
13. Device not connected to network (common)
14. Digital signature file not in network shared path (occasional)
15. Software image extraction to inactive partition failed (occasional)

15 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

WLAN wireless communication not established or device not connecting

Device unable to establish wireless network connection; WiFi connectivity failure

Ranked causes

1. Wireless not configured on device (common)
2. Wireless network configuration incorrect in Settings (common)
3. Wireless antenna damaged (non-FIPS) (occasional)
4. Wireless antenna loosely connected to expansion board (non-FIPS) (occasional)
5. Expansion board malfunction (non-FIPS) (occasional)
6. Wireless antenna damaged (FIPS) (occasional)
7. Wireless antenna loosely connected to FIPS wireless module (occasional)
8. FIPS wireless module malfunction (FIPS) (occasional)
9. Expansion board malfunction (FIPS) (rare)

First check

Verify Wireless is configured on device

Test point: Wireless configuration
Expected: Wireless enabled and configured

2 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB port not working or not detecting devices

USB flash drive not detected or USB ports not functional for file transfer or upgrades

Ranked causes

1. External USB storage option disabled in settings (common)
2. All USB ports disabled in hardware settings (common)
3. Physical damage to USB port connectors (occasional)
4. USB flash drive inserted incorrectly (common)
5. USB flash drive defective (occasional)
6. Expansion board malfunction (occasional)
7. CPU board malfunction (rare)

First check

Verify Enable External USB Storage option enabled

Test point: Settings > System > Storage
Expected: External USB Storage option enabled

2 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG data noise unacceptable levels

Excess noise visible on ECG recordings from environmental interference, improper patient prep, or equipment failure

Ranked causes

1. Environmental electromagnetic interference from radios, cell phones, or medical equipment (common)
2. Inadequate patient skin preparation or improper electrode placement (common)
3. Patient movement during ECG acquisition (common)
4. Acquisition module or board malfunction (occasional)
5. Defective, broken, or disconnected leadwires (common)
6. Defective or expired electrodes (common)

First check

Use Hookup Advisor to monitor ECG signal quality and identify noise source

Test point: ECG signal
Expected: Clean signal without artifacts, baseline shift, power line interference, baseline wander, muscle artifacts, or electrode noise

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

LDAP server connection error or authentication failure

Unable to connect to LDAP server or login credentials invalid during LDAP configuration

Ranked causes

1. LDAP server does not exist or IP address/server name incorrect (common)
2. LDAP server down or connection fails for unknown reason (occasional)
3. Network connectivity issue causing connection timeout (occasional)
4. Distinguished name does not exist in LDAP server (occasional)
5. User login credentials invalid (common)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen not responding to touch input

Touch gestures not sensed on touchscreen; may be localized to specific area or entire screen

Ranked causes

1. Cracked or physically damaged touchscreen (common)
2. Faulty touchscreen (no visible damage) (occasional)
3. Faulty display to expansion board cable (occasional)
4. Faulty expansion board (occasional)
5. Faulty CPU board (rare)

First check

Visually inspect touchscreen for physical damage

Test point: Touchscreen surface
Expected: No cracks or visible damage

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard keys not working

Some or all keyboard keys non-functional or no response to key presses

Ranked causes

1. Faulty keyboard (common)
2. Keyboard membrane physically damaged or deteriorated (common)
3. Keyboard to printer PWA cable defective or disconnected (occasional)
4. Printer PWA failure (occasional)

First check

Perform Keyboard Diagnostics Test

Test point: Keyboard input
Expected: All keys responsive

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

LAN communication not established or device not connecting to network

Device unable to establish wired network connection; Ethernet connectivity failure

Ranked causes

1. Wired network configuration incorrect in Settings (common)
2. LAN cable improperly inserted or disconnected from RJ45 connector (common)
3. Expansion board malfunction or defective (occasional)
4. CPU board malfunction or defective (rare)

First check

Verify wired network configuration in Settings

Test point: Settings screen network config
Expected: Correct network configuration

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

WLAN diagnostics fails

WLAN test fails at one or more stages: hardware, software, connectivity, or IP configuration

Ranked causes

1. Hardware failure - WLAN hardware not available (unknown)
2. Software failure - wireless drivers or interface issues (unknown)
3. Connectivity failure - network or supplicant issues (unknown)
4. IP configuration failure (unknown)

First check

Verify wireless option enabled

Test point: Option Manager
Expected: FIPS or WRLS option enabled

3 more checks with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Acquisition Module not communicating or disconnected

Acquisition Module error message displayed on host; LEDs not glowing; buttons not working

Ranked causes

1. Loose or damaged Acquisition Module cable connection (common)
2. Faulty LEDs or Acquisition Module (occasional)
3. Faulty Acquisition Module buttons (occasional)

First check

Inspect Acquisition Module cable connection to host

Test point: Acquisition Module cable connector
Expected: Cable firmly connected with no visible damage

4 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot export diagnostic test results to USB drive

Export of diagnostic test results to USB flash drive fails with error message indicating insufficient space or file format corruption.

Ranked causes

1. Insufficient space on USB flash drive (common)
2. USB flash drive is corrupted or unsupported format (occasional)
3. Diagnostic file is corrupted (rare)

First check

Verify available space on USB flash drive

Test point: USB flash drive storage status
Expected: Sufficient free space available for diagnostic report file

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device not receiving AC power caution

Device fails to power on or charge battery when connected to AC outlet; AC Power LED not illuminated

Ranked causes

1. AC power cord not properly connected to device or outlet (common)
2. AC power line voltage or frequency does not match unit requirements (occasional)
3. Damaged protective earth conductor integrity (rare)

First check

Verify AC power cord connections

Test point: AC power connector on device back panel and AC outlet
Expected: Female connector fully seated on device; male plug fully inserted in outlet

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software upgrade or downgrade fails

Error message displayed during software upgrade/downgrade process; device may not complete the update or reboot properly.

Ranked causes

1. Incorrect software image files or corrupted upgrade package (common)
2. Acquisition Module disconnected during upgrade (occasional)
3. Device not properly configured for upgrade source (occasional)

First check

Verify all required software image files are present and correct

Test point: USB flash drive or shared network folder root directory
Expected: Three files present: <sw-filename>.tar.bz2.sign, <sw-filename>.tar.bz2, u-boot.imx

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Acquisition Module barcode reader not scanning

Barcode reader fails to scan barcodes presented to Acquisition Module

Ranked causes

1. Loose or damaged Acquisition Module cable connection (common)
2. Faulty Acquisition Module barcode reader (occasional)

First check

Inspect Acquisition Module cable connection to host

Test point: Acquisition Module cable connector
Expected: Cable firmly connected with no visible damage

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Acquisition module software update fails or does not start

Acquisition module software upgrade does not complete successfully; error message may display or upgrade does not initiate automatically on reboot.

Ranked causes

1. Acquisition Module disconnected or communication lost during upgrade (common)
2. Persistent acquisition module software upgrade failure (rare)

First check

Verify Acquisition Module is physically connected to device

Test point: Device physical connection ports
Expected: Acquisition Module securely connected via data/power interface

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader not scanning or reading barcode correctly

External barcode reader fails to scan barcode displayed on screen; scanned information does not appear on screen.

Ranked causes

1. Barcode reader not compatible or not in correct mode; incompatible symbology (occasional)
2. Barcode reader hardware malfunction (rare)

First check

Scan barcode displayed on Barcode Diagnostics screen

Test point: Barcode on screen; barcode reader
Expected: Scanned information appears on screen as text; test result displays Success

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery not charging properly caution

Battery charge does not increase when connected to AC power; discharge rate is very low or nonexistent.

Ranked causes

1. Battery or charging circuit fault; batteries not fully discharged before test (common)
2. Faulty battery pack (occasional)

First check

Verify battery discharge level before charging test

Test point: Battery icon on status bar
Expected: Battery charge less than 3%

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

KISS pump not responding during diagnostics

KISS pump does not respond or communicate properly when diagnostics are performed after connecting pump to device.

Ranked causes

1. KISS pump not connected or powered off (common)
2. KISS pump malfunction (rare)

First check

Verify KISS pump connection and power state

Test point: KISS pump connector and diagnostics option switch
Expected: KISS pump physically connected and diagnostics option turned on to enable power supply

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

LAN diagnostics fails

Network connectivity test does not complete successfully or reports hardware/software failures

Ranked causes

1. LAN adapter not available (occasional)
2. LAN interface disabled or not found (occasional)

First check

Verify LAN cable is plugged in properly

Test point: Network port connector
Expected: Cable firmly connected

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper not advancing in printer

Paper jam, misalignment, or failure to advance first sheet of printed ECG

Ranked causes

1. Paper inserted with incorrect orientation (Q holes or marks on wrong side) (common)
2. Paper spacers not aligned correctly for paper size (occasional)

First check

Inspect paper orientation in tray

Test point: Paper position in paper tray
Expected: Paper with Q holes on top left side (or Q marks on bottom left side)

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB port does not detect connected USB flash drive

USB port fails to detect USB flash drive inserted into slot; port icon remains grey instead of changing to blue.

Ranked causes

1. USB port malfunction or disabled (unknown)
2. USB flash drive not inserted properly (occasional)

First check

Insert USB flash drive into USB port and observe port icon

Test point: USB port slot
Expected: Port icon changes from grey to blue and test result displays Success

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC adapter LED on keyboard not responding to power connection

AC adapter LED does not illuminate when device connected to AC power or does not turn off when device disconnected from AC power.

Ranked causes

1. AC adapter LED malfunction (unknown)

First check

Insert battery and connect to AC power

Test point: AC adapter LED on keyboard
Expected: AC adapter LED is on

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Acquisition Module LEDs not functioning

One or more LEDs in Acquisition Module do not illuminate during diagnostic test

Ranked causes

1. LED hardware failure (unknown)

First check

Verify Acquisition Module connected

Test point: Acquisition Module connection
Expected: Module connected to device

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Acquisition Module pushbutton not responding

One or more buttons on Acquisition Module do not respond when pressed during diagnostic test

Ranked causes

1. Pushbutton hardware failure (unknown)

First check

Verify Acquisition Module connected

Test point: Acquisition Module connection
Expected: Module connected to device

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Audio not working or audio output defective

Audio diagnostics test indicates audio malfunction; device does not produce expected sound output.

Ranked causes

1. Audio hardware malfunction or speaker failure; audio driver issue (unknown)

First check

Listen for audio output on Audio Diagnostics screen

Test point: Device speakers
Expected: Audio output heard from device speakers

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Barcode reader does not scan barcode

Barcode reader fails to scan the barcode displayed on the Acquisition Barcode Diagnostics screen; scanned information not shown on screen.

Ranked causes

1. Barcode reader malfunction (unknown)

First check

Scan barcode using Acquisition Module barcode reader

Test point: Barcode on Acquisition Barcode Diagnostics screen
Expected: Scanned information displayed as text and test result shows Success

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery charge percentage not increasing during charge observation caution

Battery percentage of charge remains unchanged for up to 5 minutes of observation when connected to AC power; battery current not in expected range.

Ranked causes

1. Battery pack faulty or fully discharged (occasional)

First check

Verify initial battery charge percentage and current

Test point: Battery Metrics screen or battery icon
Expected: Battery charge between 5% and 80%; Battery current between 100 to 2200 mA

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery discharge current varies excessively caution

Battery current value varies more than ±10% from initial recorded value during 5 minute discharge observation; inconsistent discharge behavior.

Ranked causes

1. Battery pack faulty or degraded (occasional)

First check

Record initial battery current value and monitor for 5 minutes

Test point: Battery Metrics screen
Expected: Battery current reads negative (discharging); variation not exceeding ±10% over 5 minutes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery LED on keyboard not responding to battery state

Battery LED does not illuminate when non-fully-charged battery inserted or does not turn off when fully charged battery inserted or battery removed.

Ranked causes

1. Battery LED malfunction (unknown)

First check

Insert non-fully-charged battery with AC power connected

Test point: Battery LED on keyboard
Expected: Battery LED is on

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery not charged before first use

Device unable to operate on battery power or unable to perform ECG acquisition due to insufficient battery charge at setup

Ranked causes

1. Battery inserted with minimum charge without AC charging (common)

First check

Verify battery charge status before first battery-powered operation

Test point: Battery Charging LED on keyboard
Expected: LED indicates full charge (green or equivalent per device manual)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery not discharging properly caution

Battery discharge rate is below minimum threshold; device may not operate on battery power for expected duration.

Ranked causes

1. Battery or discharge circuit fault; batteries not fully charged before test (common)

First check

Verify battery charge level before discharge test

Test point: Battery icon on status bar
Expected: Battery charge at or near 100%

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Data loss during software upgrade or downgrade patient safety

Patient data and device settings may be permanently lost after software upgrade or downgrade operation completes.

Ranked causes

1. Software upgrade/downgrade process erases device memory (common)

First check

Verify patient data backup is complete before starting upgrade

Test point: USB flash drive storage status
Expected: All patient data and device settings copied to USB flash drive

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device enabled with wrong wireless option code

Device configured with incorrect FIPS versus WRLS-Global Wireless option; Wireless Country of Operation incorrectly set

Ranked causes

1. Incorrect wireless option code or country setting during initial configuration (rare)

First check

Disable wireless option in Network tab of Settings screen

Test point: Settings > Network > Wireless option
Expected: Wireless option disabled

8 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device unable to boot due to software corruption patient safety

Device will not boot; bad sectors detected; software corrupted

Ranked causes

1. Software corruption on device storage (rare)

First check

Power off device

Test point: Device power state
Expected: Device powered off

11 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display brightness control not working

Display brightness does not change or backlight intensity does not vary when brightness slider moved

Ranked causes

1. Display brightness control malfunction (unknown)

First check

Slide brightness control slider

Test point: Brightness Diagnostics screen
Expected: Backlight intensity changes from minimum to maximum

Display does not show all colors correctly

One or more display colors (red, blue, green, black, white) not visible or do not cover entire screen; pixel display failure suspected.

Ranked causes

1. Display hardware malfunction or pixel failure; backlight failure (occasional)

First check

Verify red color display covers entire screen

Test point: Display screen
Expected: Red color visible across full screen

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display does not turn off when horizontal or does not turn on when vertical

Accelerometer malfunction causes display to remain on in horizontal position or remain off in vertical position.

Ranked causes

1. Accelerometer malfunction (unknown)

First check

Position display horizontally

Test point: Display screen orientation
Expected: Display turns off when horizontal

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Improper ECG acquisition due to incorrect leadwire connection patient safety

ECG trace inaccuracies or missing leads caused by mismatched leadwires to electrodes or incorrect connector placement

Ranked causes

1. Leadwire not matched to correct electrode label location (common)

First check

Inspect each leadwire connection at acquisition module

Test point: Leadwire cable connector (3) on Acquisition Module
Expected: All 14 leadwires inserted securely with audible/tactile click

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard keys not responding

Keys on integrated keyboard do not register when pressed; key outline remains gray instead of turning green with check mark on diagnostics screen.

Ranked causes

1. Keyboard hardware malfunction or disconnection (unknown)

First check

Visually inspect keyboard key response during diagnostics

Test point: Integrated keyboard
Expected: Key turns green with white check mark when pressed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

LAN ping test fails

Ping test to remote device fails after IP configuration tests complete

Ranked causes

1. IP configuration failure (unknown)

First check

Verify IP address format

Test point: Enter IP Address field
Expected: valid IPv4 address or DNS FQDN (e.g. mydevice.mydomain.myorg.com)

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power LED on keyboard not illuminated

Power LED on keyboard is not glowing when device is powered on.

Ranked causes

1. Power LED has failed (rare)

First check

Verify Power LED is illuminated

Test point: Power LED on keyboard
Expected: Power LED is on by default

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer door sensor not detected

Error message does not appear when printer door is opened during writer diagnostics

Ranked causes

1. Printer door sensor malfunction or failure (unknown)

First check

Verify error message appears when printer door is open

Test point: Diagnostic screen
Expected: Error message 'Printer error. Door is open.' appears

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speaker audio test fails

Device does not emit sound at selected volume or tone during speaker diagnostics test

Ranked causes

1. Speaker malfunction or audio system fault (unknown)

First check

Verify device emits sound at selected volume for selected tone

Test point: Speaker output
Expected: Sound emitted at selected tone and volume

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen gestures not working or touch input not responding

Touch input non-responsive or gestures not recognized on screen; touchscreen malfunction

Ranked causes

1. Touchscreen physically damaged with cracks or damage (common)

First check

Visual inspection for physical damage

Test point: Touchscreen surface
Expected: No cracks or visible damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen not responding to input

Touch sensor does not detect taps or swipes; square areas remain white instead of turning blue when touched.

Ranked causes

1. Touchscreen sensor malfunction or poor contact (unknown)

First check

Tap or swipe touchscreen diagnostic areas

Test point: Touchscreen squared areas
Expected: Square turns blue when touched

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Writer fails to print test patterns

Printer produces no output or incorrect output during writer diagnostics tests at various speeds

Ranked causes

1. Writer mechanism malfunction (unknown)

First check

Verify print output at 50 mm/sec

Test point: Printer output
Expected: 5 pages at 50 mm/sec with header, grids, line crosses, waveforms

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Connect the USB drive to upgrade software`	USB drive not detected during upgrade attempt	Software upgrade via USB selected but drive not detected	error
`Copying software upgrade files unsuccessful`	File copy operation failed during upgrade	During software upgrade file copy process	error
`Digital signature validation failed`	Software image digitally signed validation unsuccessful	During software upgrade when image not properly signed	error
`Failed to download digital signature`	Digital signature file download from network failed	Software upgrade via shared folder but signature file missing	error
`Failed to restore configuration due to incompatible database`	The database schema is incompatible between software versions	Attempted to restore configuration data with incompatible software version	error
`Failed to restore configuration from PSOC`	PSoC does not have backed-up configuration due to error or hardware failure	Attempted to restore configuration data from PSoC memory	error
`Host software image is not digitally signed`	Host software image lacks digital signature	During software upgrade when host image not signed	error
`Image is not found in the USB path`	Software image file not present on USB drive	Software upgrade via USB selected but image not on drive	error
`Insert USB drive to export logs`	No USB flash drive is connected to the device	Attempt to export logs without USB flash drive inserted	warning
`Installation of software image unsuccessful`	Software image extraction or installation to partition failed	Software upgrade via shared network failed to install	error
`Invalid software image`	Software image file invalid or corrupted	During software upgrade when image is invalid	error
`LDAP authentication failed`	LDAP login authentication credentials invalid or rejected	LDAP authentication attempt with wrong credentials	error
`LDAP Server connection timed out`	LDAP server connection request timeout occurred	LDAP connection request exceeds timeout period	error
`LDAP Server Distinguished Name does not exist`	Configured LDAP distinguished name not found on server	LDAP authentication with non-existent distinguished name	error
`LDAP Server failure`	Connection to LDAP server failed for unknown reason	LDAP connection attempt fails unexpectedly	error
`LDAP Server unavailable`	LDAP server cannot be reached or located	LDAP authentication connection attempt fails	error
`No USB device detected`	USB flash drive is not inserted properly or USB port is not enabled	Attempt to export audit log or event log to USB flash drive	warning
`Save to USB failed`	USB flash drive has an unknown error	Attempt to export audit log, event log, or service logs to USB flash drive	warning
`Shared network folder is disabled in Settings screen`	Network shared path disabled in system settings	Software upgrade via shared folder selected but path disabled	error
`Shared network not configured`	Shared network path not set up on device	Software upgrade via shared folder but path not configured	error
`Software image is not found in the USB`	Software image file missing from USB root directory	Software upgrade via USB selected but image not found	error
`Software image not found in shared folder`	Software image file not present in shared network path	Software upgrade via shared folder but image missing	error
`Software upgrade failed. Retry. Contact GE Service if proble`	Software upgrade process failed for system error reason	System error during upgrade process	error
`Sufficient space is not available`	USB flash drive does not have enough free space for export	Attempt to export logs to a full or nearly full USB flash drive	warning
`The device is not connected to the network`	Network connectivity lost or not established	Software upgrade via shared folder but no network connection	error
`USB access denied`	Access to USB flash drive blocked or denied	Software upgrade via USB selected but storage access denied	error
`USB access denied`	External USB storage or USB port access is not enabled in device settings	Attempt to export logs to USB flash drive	error
`USB unknown error`	Unknown or unspecified USB error occurred during export	Attempt to export logs to USB flash drive	error
`USB write-protected`	USB flash drive has write protection enabled	Attempt to export logs to a write-protected USB flash drive	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.