Breast ultrasound systems · Invenia ABUS family

GE Healthcare Invenia ABUS: troubleshooting and error codes

The ServiceForge knowledge base holds 12 documented symptoms for the GE Healthcare Invenia ABUS, with 24 ranked causes, 12 diagnostic checks with test points and expected values, and 80 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Noise in ultrasound images

Electromagnetic interference appearing in ultrasound images; may be present all the time, intermittent, or after system has been running for some time

Ranked causes

1. EMI from external sources (radio frequencies, broadcast signals, nearby equipment) (common)
2. Poor grounding or shared power outlet (common)
3. EMI via external cables (network, power, probe) (common)
4. Damaged or missing RF gaskets or covers (occasional)
5. Heat problems (fan filters dirty, worn fans, high room temperature) (occasional)
6. Hardware malfunction (faulty card or probe) (occasional)
7. Software issues or outdated firmware (occasional)

First check

Verify if noise is present all the time or intermittent

Test point: Visual inspection of ultrasound image during operation
Expected: Noise pattern noted (continuous or intermittent)

6 more checks with pass and fail actions, 17 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blank screen

Display shows nothing; may indicate power, initialization, or startup issues

Ranked causes

1. System not powered on or not plugged in (common)
2. Probe does not initialize properly (occasional)
3. System startup error requiring reboot (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image does not transfer from scan station to workstation

Scanned images fail to transmit to workstation for review

Ranked causes

1. Network connection not established (common)
2. Workstation or scan station disk full (occasional)
3. Network or communication fault (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intermittent noise pattern

Noise that appears only at certain times or when specific equipment nearby is operating; not consistently present throughout operation

Ranked causes

1. Nearby equipment turned on/off causing intermittent EMI (common)
2. Time-dependent EMI (broadcast, facility operations) (occasional)

First check

Document when noise occurs

Test point: Time log of noise appearance
Expected: Clear pattern or specific times noted

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lines appear in image

Artifact lines visible on ultrasound image display

Ranked causes

1. Probe orientation incorrect or probe defective (common)
2. Acquisition board or TIP board fault (occasional)

First check

Reverse probe and observe if lines move to opposite side

Test point: Image display
Expected: If lines move to opposite side of screen after probe reversal, probe is defective; if lines remain on same side, board fault

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Articulating arm creeps or drifts caution

Scanner head rises or lowers when not held, indicating insufficient tension in articulating arm

Ranked causes

1. Articulating arm tension requires adjustment (common)

First check

Verify arm and head position stability after movement

Test point: Scanner head
Expected: Arm and head should stay in location where moved to without drifting

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intermittent operation, system lockups, slow performance, overheating, or poor image quality caution

System exhibits multiple issues: intermittent response, freezing, slow speed, heat, or degraded image

Ranked causes

1. Air filter clogged; system thermal throttling (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mechanical noise or thumping sound caution

Unusual mechanical sounds emanate from system during operation

Ranked causes

1. Internal mechanical fault (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Multi-axis lock stops working caution

Multi-axis locking mechanism fails to engage or hold

Ranked causes

1. Multi-axis lock mechanism fault (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Single-use stabilization membrane not properly removed caution

Membrane fragments or metal plates remain on scanner assembly after use

Ranked causes

1. Incomplete removal of single-use stabilization membrane (occasional)

First check

Visually inspect underside of single-use stabilization membrane

Test point: Underside of membrane
Expected: Two small metal plates should be present

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System overheating caution

System reaches excessive temperature during operation

Ranked causes

1. Air filter clogged or dirty (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch screen calibration drift after cleaning caution

Touch screen calibration may be inaccurate following cleaning and disinfection

Ranked causes

1. Touch screen requires recalibration after cleaning (occasional)

First check

Verify touch screen calibration accuracy

Test point: Touch screen display
Expected: Calibration should be accurate and responsive

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Aborted`	Scan has been aborted	User cancels scan in progress	info
`Abort finished. Ready for next scan.`	Previous scan abort completed successfully	Scan abort operation completes	info
`Aborting`	Current scan is being terminated	User initiates scan abort	info
`An application entity can only be set to Print or Store, not`	DICOM entity misconfigured for both print and store	User attempts to enable both print and store modes	error
`Are you sure you want to delete all these series/images?`	Confirmation prompt before deleting multiple series	User initiates bulk delete	warning
`Are you sure you want to delete these studies?`	Confirmation prompt before deleting multiple studies	User initiates bulk study delete	warning
`Are you sure you want to delete this series/image?`	Confirmation prompt before deleting series or image	User initiates series/image delete	warning
`Are you sure you want to delete this study?`	Confirmation prompt before deleting study	User initiates study delete	warning
`Are you sure you want to log off?`	Confirmation prompt before logout	User initiates logout	info
`Are you sure you want to logout?`	User confirmation prompt before logout	User initiates logout	info
`Are you sure you want to remove all calipers?`	Confirmation prompt before removing all measurement calipers	User initiates bulk caliper removal	info
`Automatic export items can't be deleted.`	System-automated exports cannot be manually deleted	User attempts to delete auto-export items	info
`Can't load report data.`	Report data retrieval failed	System attempts to load report	error
`Confirm DICOM Send`	Check DICOM transmission status	User needs to verify DICOM file transfer	info
`Dataset is not available`	Selected patient dataset no longer accessible	User attempts to resend unavailable patient data	error
`Delete confirmation`	User confirmation required for deletion	User initiates delete operation	info
`DICOM connection test failed.`	DICOM network connectivity test unsuccessful	System performs DICOM connection test	error
`DICOM connection test passed.`	DICOM network connectivity test successful	System performs DICOM connection test	info
`Do you want to resume the last saved session?`	Prompt to restore previous session	Workstation starts after shutdown	info
`Export from DICOM server is not supported.`	DICOM server export not available	User attempts export from server	info
`Failed to export users.`	User export operation failed	System attempts user export	error
`Failed to retrieve images from the DICOM server.`	Image retrieval from DICOM server failed	System attempts image retrieval	error
`Imaging Engine Initializing....`	System startup in progress	System powers on	info
`InSite installation is corrupt or missing`	InSite software installation has failed or is damaged	InSite icon displays corrupt/missing state	error
`InSite not connected to GE`	InSite is installed but not connected to GE service servers	InSite icon displays disconnected state	error
`Invalid port number. Port number can only have four digits.`	Port number format invalid; must be 4 digits	User enters invalid port number	error
`Invalid printer, or no printer, is installed.`	Printer not detected or not properly configured	System attempts to use printer	error
`No Communication Between Scan Station and Workstation`	Network link lost between scan and review stations	Communication failure between systems	error
`No DICOM images found at the folder <folder>.`	No DICOM files in specified folder	System searches folder for DICOM images	info
`No images are retrieved.`	User cannot change local port or AE title; non-service user	Non-service user attempts port or AE title change	warning
`Only Service users can change the local settings.`	User permissions insufficient to modify settings	Non-service user attempts configuration change	warning
`Only three lines of text are allowed for Institute Address.`	Institute address exceeds 3 lines; input truncated	User enters institute address longer than 3 lines	warning
`[Patient Name] is already selected for this scan`	Patient already selected for current scan session	User attempts to select a patient when one is already active	info
`Please check the scantype`	Scan type must be selected before scanning	User attempts scan without selecting type	warning
`Please enter a User name.`	Username field is required but empty	User attempts operation without username	warning
`Please input patient information.`	Patient demographics required before scanning	User attempts scan without complete patient data	warning
`Please mark all nipple positions`	Nipple positions must be marked on scan image	User proceeds without marking nipple positions	warning
`Please restart DICOM receive application to make the changes`	DICOM configuration changes require app restart	User modifies DICOM settings	info
`Please retrieve the study before you load it.`	Study must be retrieved before loading	User attempts to load un-retrieved study	warning
`Please select a location to export the study(s) to.`	Destination for study export not specified	User initiates export without selecting destination	warning
`Please select a new patient`	Must select new patient to begin scan	User attempts scan without patient selection	warning
`Please select another study.`	Current study selection invalid; select alternative	User operates on invalid study selection	warning
`Please select either Export To Disk or Export to DICOM Serve`	Export destination type not selected	User initiates export without specifying type	warning
`Please unlock scanner first`	System locked; login required	User attempts operation without login	warning
`Please wait until processing is finished`	System busy processing current task	User attempts operation while processing active	info
`Press compression button`	Compression must be applied before scan start	User attempts scan without compression	warning
`Press Compression button or Start button`	Apply compression and start scan	User ready to begin compression scan	info
`Press Scan Button on Scan Head to Start Scanning`	User must press scan start button	System ready for scan initiation	info
`Press Start button to start scan`	User must press start button to begin scan	System ready for scan initiation	info
`Printer error.`	Printer operation failed	System attempts to use printer	error
`Processing...`	Image data being processed for display	Scan acquisition complete; processing active	info
`Report file [file name] already exists.`	Export filename conflicts with existing file	User exports with duplicate filename	warning
`Retrieve completed`	Study retrieval from server completed successfully	System completes study retrieval	info
`Retrieving study <id>.`	Study retrieval in progress	System retrieves study from server	info
`Scan finished`	Current scan view type acquisition complete	Scan data acquisition ends	info
`Scan limit reached`	System storage capacity at limit	Insufficient disk space remaining	warning
`Scanning`	System actively acquiring scan data	Scan acquisition in progress	info
`Scan order for this patient already selected`	Scan protocol already specified for patient	User attempts to set scan order twice	info
`Scan started`	Scan acquisition in progress	User presses scan start button	info
`Scan Station Initializing...`	Scan station startup in progress	System powers on	info
`Select scan order`	User must specify scan workflow	New exam setup required	info
`Select scan type`	User must choose view types for exam	Exam setup before scanning	warning
`Study doesn't exist.`	Selected study not found in system	User attempts to access non-existent study	error
`The Invenia ABUS application has encountered a problem.`	Application error; restart required	Application encounters unhandled exception	critical
`The Invenia ABUS disk space is below [configured free space]`	Available disk space below configured threshold	System monitors disk space during operation	warning
`There are scans missing for this patient. Are you sure you w`	Incomplete scans for patient; confirm finish	User attempts to finish exam with pending scans	warning
`The Study doesn't exist.`	Referenced study not found	System attempts to access study	error
`The study <id> of the patient <id> already exists. Do you wa`	Study import would overwrite existing study; confirm	User imports study with matching ID	warning
`The user name already exists. Please choose a different user`	Username already in use; must be unique	User creates account with duplicate username	error
`The user name or password you entered is incorrect.`	Login credentials invalid	User submits incorrect username or password	warning
`The view type of the image stored in the Invenia ABUS Storag`	Image view type is immutable after storage	User attempts to modify stored image view type	info
`Transducer is moving. Please wait.`	Transducer in motion; wait for completion	Transducer initialization or movement	info
`Unable to restore study. Please load it from the study pane.`	Study restoration failed; use study pane to load	System fails to restore study	error
`Unauthorized to access the printer.`	User lacks permission to use printer	User attempts print operation	warning
`UsysDcmReceiveApp is missing in the installation directory .`	DICOM receive application not found; installation incomplete	System attempts to start DICOM service	critical
`You have images in the data pane.`	Images remain in data pane; operation may be affected	User performs operation with active images	info
`You have images in the data pane. Are you sure you want to o`	Confirm opening new study with unsaved images	User opens new study with active images	warning
`You have images pending int he DICOM queue.`	Images queued for DICOM transmission	User operates while DICOM queue active	info
`You must first select a patient`	Patient selection required before scanning	User attempts scan without patient selection	warning
`You must restart Invenia ABUS for the configuration changes`	System restart required for config changes	User modifies configuration settings	info

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.