Ultrasounds · Invenia ABUS family

GE Healthcare Invenia ABUS 2.0: troubleshooting and error codes

The ServiceForge knowledge base holds 15 documented symptoms for the GE Healthcare Invenia ABUS 2.0, with 24 ranked causes, 31 diagnostic checks with test points and expected values, and 121 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Electromagnetic interference causing image noise or artifacts caution

Image contains noise patterns attributed to external electromagnetic sources

Ranked causes

1. Nearby EMI source (medical laser, scanner, cauterizer, computer, monitor, fan, microwave, light dimmer, mobile phone, wireless device, AC system, HF surgery equipment, AC/DC adapter) (common)
2. Poor grounding of power cord or power outlet (common)
3. Loose, missing, or damaged RF gaskets or covers; loose metallic parts (occasional)
4. Incorrect cable routing or non-GE specified harnesses and peripherals (occasional)
5. Network cable acting as EMI antenna (occasional)

First check

Gather information on noise conditions and timing

Test point: Operator report and environmental observation
Expected: Document presence of noise continuously, intermittently, after delay, at specific times, or at specific locations

8 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Self-generated noise from system

Noise generated internally within Invenia ABUS 2.0 unit during operation

Ranked causes

1. Thermal problem due to prolonged operation (common)
2. Software or setup issue (occasional)
3. Hardware malfunction in transducer or main unit (occasional)

First check

Restart system

Test point: System power and boot sequence
Expected: System powers down and back up successfully

2 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unwanted noise in ultrasound image

Noise appears in acquired ultrasound images during scanning or processing

Ranked causes

1. Electromagnetic interference via external cables (common)
2. Grounding problems in mains power system (common)
3. Equipment switched on/off near Invenia ABUS 2.0 (occasional)

First check

Visually inspect cable connections

Test point: All external cables
Expected: All cables properly connected and shielded

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lines visible in ultrasound image caution

Visible lines or artifacts appearing on the ultrasound image display

Ranked causes

1. Transducer orientation incorrect or transducer defective (common)
2. Acquisition board or TIP board defect (occasional)

First check

Reverse transducer and observe image

Test point: Ultrasound display
Expected: Lines move to opposite side of screen or disappear

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blank screen

Display shows no image or content on startup

Ranked causes

1. System not powered or powered button not activated (common)

First check

Verify system is plugged in and powered on

Test point: Power button
Expected: Button lit green

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Touch screen display offset

Touch screen display is noticeably offset from actual tap location; factory calibration requires adjustment

Ranked causes

1. Touch screen calibration drift from factory settings (occasional)

First check

Verify touch screen calibration offset is noticeable

Test point: Touch screen display
Expected: Touch location matches tap point

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image does not transfer to workstation

Ultrasound images fail to transmit from system to connected workstation

Ranked causes

1. Network connection not established or disabled (common)

First check

Verify workstation network indicator status

Test point: Workstation network indicator light
Expected: Green light

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intermittent noise appearing periodically

Noise appears intermittently during scanning or at specific times, not continuously present

Ranked causes

1. External equipment switched on/off near system (occasional)

First check

Monitor noise occurrence pattern

Test point: Ultrasound image during scan
Expected: Noise appears only during specific times or equipment operation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intermittent operation, lock-ups, slow response, overheating, poor image quality caution

System exhibits intermittent function, freezes, sluggish response, elevated temperature, or degraded ultrasound image quality

Ranked causes

1. Dirty filter restricting airflow and causing thermal stress (common)

First check

Inspect and clean air filter for blockage

Test point: System air intake filter
Expected: Filter clean with unrestricted airflow

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mechanical noise or thumping sound caution

Audible mechanical noise or thumping from system during operation

Ranked causes

1. Internal mechanical defect (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Multi-axis lock not functioning caution

Multi-axis lock feature stops working during operation

Ranked causes

1. Lock mechanism failure (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scan Head Assembly repositioning test

Moving Scan Head Assembly to different location to isolate noise source location

Ranked causes

1. Noise correlated with physical location (occasional)

First check

Reposition Scan Head Assembly

Test point: Scan Head location
Expected: Assembly moved to new location at least 6 feet away from original position

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System overheating caution

System temperature exceeds normal operating range

Ranked causes

1. Dirty or blocked air filter restricting airflow (common)

First check

Inspect and clean air filter

Test point: System air filter
Expected: Filter clean and unrestricted

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System powers on with error displayed

System starts but shows error message on screen

Ranked causes

1. Software or initialization error (occasional)

First check

Attempt system reboot

Test point: Power button
Expected: System restarts without error

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System won't shut down normally

System does not respond to standard power button press for shutdown

Ranked causes

1. Software or power control unresponsive (occasional)

First check

Attempt normal power button shutdown

Test point: Power button
Expected: System gracefully shuts down

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`11001`	Failed to initialize acquisition	Missing frontend JSON file or possible transducer disconnection	error
`12001`	Scanhead id does not match	Scanhead identifier mismatch during initialization	error
`13001`	Image renderer initialization failed	Renderer subsystem fails to initialize	error
`14001`	GPU max temperature exceeded	GPU temperature exceeds maximum threshold	critical
`14002`	Power max exceeded	System power consumption exceeds maximum limit	critical
`21001`	Initialization success	ScannerApp initialization completes successfully	info
`21002`	Weight motor init home failed	Weight motor fails to reach home position during initialization	error
`21003`	Scan motor init home failed	Scan motor fails to reach home position during initialization	error
`21004`	Ball motor init home failed	Ball joint motor fails to reach home position during initialization	error
`21005`	Scanhead controller USB COM port not detected	Scanhead controller USB communication port unavailable at startup	error
`21006`	Weight controller USB COM port not detected	Weight controller USB communication port unavailable at startup	error
`21007`	Scanhead and weight controller USB COM port not detected	Both scanhead and weight controller USB ports unavailable at startup	error
`22001`	Scanhead controller USB COM port not detected	Scanhead controller USB port unavailable after initialization	error
`22002`	Weight controller USB COM port not detected	Weight controller USB port unavailable after initialization	error
`31000`	Unknown GEUS error code received	Unrecognized GEUS error code detected	unknown
`31001`	GEUS fatal error requiring system shutdown	Critical GEUS subsystem failure detected	critical
`31002`	GEUS fatal error requiring system restart	Critical GEUS error that requires system restart to recover	critical
`35001`	Transmit overload	Ultrasound transmitter power exceeds safe limits	critical
`35002`	Setup problem occurred	Configuration issue detected during system setup	error
`35003`	Major setup problem occurred	Significant setup configuration failure detected	error
`35004`	Unrecoverable problem occurred	System detects unrecoverable error condition	critical
`35005`	Unknown setup problem occurred	Unidentified setup configuration error detected	error
`35006`	System is overheating	Temperature sensor detects excessive system heat	critical
`35007`	Fan failure detected	Fan tray assembly malfunction detected	critical
`35008`	System voltage fault detected	System voltage supply falls outside safe operating range	critical
`35009`	Power supply voltage fault	Power supply voltage output exceeds or falls below specifications	critical
`35010`	Fan is fault and system is overheating	Both fan failure and overheating condition detected simultaneously	critical
`35011`	BEP monitor abnormal	Backplane electronics package monitoring circuit detects failure	critical
`35012`	Application error	Critical application software error detected	error
`36001`	Transducer at port removed	Transducer physically disconnected from specified port	info
`36002`	Transducer inserted at port	Transducer physically connected to specified port	info
`36003`	Indefinite transducer error	Transducer exhibits undefined or intermittent connection error	warning
`36004`	Transducer not accepted by system	Connected transducer not recognized or not compatible with system	warning
`36005`	System shutdown confirmation requested	System requests user confirmation to shutdown	info
`36006`	Minor setup problem occurred	Non-critical setup issue detected that may affect image quality	warning
`36007`	BEP voltage out of range	Backplane electronics package voltage falls outside specifications	warning
`36008`	BEP fan is abnormal	Backplane electronics package cooling fan exhibits abnormal operation	warning
`36009`	BEP temperature out of range	Backplane electronics package temperature exceeds safe limits	warning
`36010`	Transducer is disconnected	Transducer becomes disconnected during operation or initialization	info
`36011`	Enter diagnostics mode	System enters diagnostic test mode	info
`36012`	Transducer scan head is disconnected	Scan head assembly physically disconnected from system	warning
`36013`	Transducer is not supported	Connected transducer type is not compatible with system version	warning
`36014`	MPSB is broken	Motor power supply board detected as faulty or non-functional	error
`Aborted`	Current scan has been aborted	User or system initiated scan abort	info
`Abort finished. Ready for next scan.`	Previous scan abort completed successfully	Scan was aborted and abort process finished	info
`Aborting`	Scan abort is in progress	Abort process started	info
`An application entity can only be set to Print or Store, not`	Application entity configuration must be either Print OR Store, not both	Attempting to set application entity to both Print and Store simultaneously	warning
`Are you sure you want to delete all these series/images?`	Deletion confirmation for multiple series or images	User selected delete for multiple series or images	warning
`Are you sure you want to delete these studies?`	Deletion confirmation for multiple studies	User selected delete for multiple studies	warning
`Are you sure you want to delete this series/image?`	Deletion confirmation for single series or image	User selected delete for one series or image	warning
`Are you sure you want to delete this study?`	Deletion confirmation for single study	User selected delete for one study	warning
`Are you sure you want to log off?`	Logout confirmation required	User selected logout option	info
`Are you sure you want to logout?`	System requesting confirmation to logout current user	User selected logout option	info
`Are you sure you want to remove all calipers?`	Caliper removal confirmation for all calipers	User selected remove all calipers option	info
`Automatic export items can't be deleted.`	Items set for automatic export cannot be manually deleted	Attempting to delete item with automatic export enabled	info
`Can't load report data.`	Report data failed to load	Attempting to open or view report	error
`Dataset is not available`	Selected patient dataset cannot be accessed or retrieved	Attempting to access or re-send patient dataset	warning
`Delete confirmation`	Confirmation required for delete operation	User initiated delete action	info
`DICOM connection test failed.`	DICOM server connection test unsuccessful	Running DICOM connection diagnostic test	error
`DICOM connection test passed.`	DICOM server connection test successful	Running DICOM connection diagnostic test	info
`Do you want to resume the last saved session?`	Option to resume previous incomplete session	System startup after incomplete session	info
`Export from DICOM server is not supported.`	Cannot export data FROM DICOM server; only TO DICOM server supported	Attempting to retrieve/export from DICOM server	info
`Failed to export users.`	User export operation failed	Attempting to export user list or user data	error
`Failed to retrieve images from the DICOM server.`	Unable to fetch images from DICOM server	Requesting image retrieval from DICOM server	error
`Imaging Engine Initializing....`	System startup sequence in progress	System power-up or imaging module initialization	info
`Invalid port number. Port number can only have four digits.`	Port number must be 4 digits or fewer	Entering port number with more than 4 digits	warning
`Invalid printer, or no printer, is installed.`	Printer not found or not properly configured	Attempting to print when no valid printer available	error
`Invenia ABUS 2.0 Initializing...`	System startup sequence in progress	System power-up	info
`No DICOM images found at the folder <folder>.`	Specified folder contains no DICOM images	Attempting to load images from folder without DICOM files	info
`No images are retrieved.`	Image retrieval returned no results and non-service user cannot change settings	Non-service user attempting to change local DICOM settings	warning
`Only Service users can change the local settings.`	Permission denied: only service-level users can modify local settings	Non-service user attempting to change local Port or AE Title	warning
`Only three lines of text are allowed for Institute Address.`	Institute Address field limited to 3 lines maximum	Entering more than 3 lines of text in Institute Address field	warning
`[Patient Name] is already selected for this scan`	Patient has already been selected for current scanning session	Attempting to select same patient twice for same scan	info
`Please check the scantype`	Scan type has not been selected or is invalid	User attempted to start scan without selecting scan type	warning
`Please enter a User name.`	User name field cannot be empty	Attempting to create user or login without username	warning
`Please finish the current scan!`	Current scan processing must complete	Attempting action while scan processing in progress	warning
`Please input patient information.`	Patient information fields are incomplete	Attempting to scan without complete patient data	warning
`Please mark all nipple positions`	Nipple position markers not set on scan	Attempting to process scan without nipple markers	warning
`Please restart DICOM receive application to make the changes`	DICOM receiver must be restarted for configuration changes to take effect	Changing DICOM receive application settings	info
`Please retrieve the study before you load it.`	Study must be retrieved from DICOM server before loading	Attempting to load study that has not been retrieved	warning
`Please select a location to export the study(s) to.`	Destination location must be selected for study export	Attempting to export without selecting export destination	warning
`Please select a new patient`	New patient must be selected to begin scan	Attempting to start scan without patient selection or with invalid patient	warning
`Please select another study.`	Different study must be selected	Current study selection is invalid or unavailable	warning
`Please select either Export To Disk or Export to DICOM Serve`	Export destination type must be specified	Attempting export without selecting export target type	warning
`Please unlock Scan Head Assembly first`	Scan Head Assembly is locked; login required	Attempting to scan with locked Scan Head Assembly	warning
`Please wait until processing is finished`	System is processing current task; new action delayed	Requesting action while system processing previous task	info
`Press compression button`	Compression must be applied before scan can start	Attempting to start scan without applying compression	warning
`Press Compression button or Start button`	Apply compression and press Start to begin scanning	At scan start stage before compression applied	warning
`Press Scan Button on Scan Head to Start Scanning`	Start button on Scan Head Assembly must be pressed to begin scan	Scan ready to start but button not pressed	info
`Press Start button to start scan`	Start button must be pressed to begin scan acquisition	Scan parameters set but acquisition not initiated	info
`Printer error.`	Generic printer error occurred	Attempting print operation when printer error occurs	error
`Printer error. Check the printer and try the operation again`	Printer error; check printer status and retry	Printer error during print operation	error
`Processing...`	System processing acquired image data for display	Scan acquisition completed; processing phase begun	info
`Report file [file name] already exists.`	Report file with same name already exists in export location	Attempting to export report with filename that already exists	warning
`Retrieve completed`	Study retrieval from DICOM server completed successfully	Retrieval operation finished	info
`Retrieving study <id>.`	Study retrieval from DICOM server in progress	Retrieving study from DICOM server	info
`Scan finished`	Scanning for current View Type has completed	Requested scan view type acquisition finished	info
`Scan limit reached`	Storage or acquisition limit has been reached	System limit (storage space or scan count) exceeded	warning
`Scanning`	System is actively performing scan acquisition	Scan in progress	info
`Scan order for this patient already selected`	Scan order specification already made for this patient	Attempting to select scan order for patient with existing order	info
`Scan started`	Scan acquisition has begun	Start button pressed and scan initiated	info
`Select scan order`	Scan order workflow must be specified	Patient selected; scan order not yet specified	info
`Select scan type`	Scan type (View Type) must be selected	Attempting to start scan without scan type selection	warning
`Study doesn't exist.`	Requested study not found in system	Attempting to access non-existent study	warning
`The Invenia ABUS 2.0 application has encountered a problem.`	Application error occurred; restart required	Unexpected application error	critical
`The Invenia ABUS 2.0 disk space is below [configured free sp`	Low disk space; old studies auto-deleted to maintain free space threshold	Free disk space falls below configured threshold	warning
`There are scans missing for this patient. Are you sure you w`	Selected scans not completed before attempting to finish session	User attempting to finish exam before all scheduled scans done	warning
`The Study doesn't exist.`	Requested study not found	Attempting to access non-existent study	warning
`The study <id> of the patient <id> already exists. Do you wa`	Study already exists; overwrite confirmation needed	Attempting to create or import study that already exists	warning
`The user name already exists. Please choose a different user`	User name is already in use; must select unique name	Attempting to create user with existing user name	warning
`The user name or password you entered is incorrect.`	Login credentials are invalid	Entering invalid username or password during login	warning
`The view type of the image stored in the Invenia ABUS 2.0 St`	View type cannot be modified for stored images	Attempting to change view type of archived image	info
`Transducer is moving. Please wait.`	Transducer in motion; user action delayed	Transducer auto-scan in progress	info
`Unable to restore study. Please load it from the study pane.`	Study cannot be restored from backup; must load from study pane	Attempting to restore study backup that cannot be restored	warning
`Unauthorized to access the printer.`	User account lacks permission to access printer	Attempting to print with insufficient permissions	warning
`UsysDcmReceiveApp is missing in the installation directory .`	DICOM receive application component missing; reinstallation required	System startup or DICOM operation when component missing	critical
`You have images in the data pane.`	Images currently present in data pane	Opening new study or closing application with images loaded	info
`You have images in the data pane. Are you sure you want to o`	Confirmation needed to open new study; current images will be cleared	Attempting to open new study with images in data pane	info
`You have images pending int he DICOM queue.`	Images waiting in DICOM export queue for transmission	DICOM export operations pending	info
`You must first select a patient`	Patient must be selected before scanning	Attempting to scan without patient selection	warning
`You must restart Invenia ABUS 2.0 for the configuration chan`	System restart required for configuration changes to apply	Configuration settings changed	info

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.