Infant warming systems · Giraffe family

GE Healthcare Giraffe Warmer: troubleshooting and error codes

The ServiceForge knowledge base holds 55 documented symptoms for the GE Healthcare Giraffe Warmer, with 62 ranked causes, 84 diagnostic checks with test points and expected values, and 10 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Inaccurate skin temperature readings patient safety

Temperature probe shows incorrect values, warmer cannot control temperature properly

Ranked causes

1. Probe not in contact with baby's skin (common)
2. Probe placed between baby and mattress (common)
3. Reflective foil removed or patch degraded (occasional)
4. Non-approved probe used or probe damaged (occasional)
5. Probe not in path of radiant heat or shielded by phototherapy (occasional)

First check

Verify probe is plugged into probe jack

Test point: Probe connector at control panel jack
Expected: Probe firmly inserted and seated in jack

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature probe jack unplugged or disconnected patient safety

Alarm activates when skin probe jack is unplugged in Baby Mode, or when there is no probe in the jack in Manual Mode with Manual Temperature Alarm set

Ranked causes

1. Probe jack disconnected or probe not fully inserted (common)
2. Manual Temperature Alarm set but no probe in jack (occasional)
3. Temperature probe is defective (rare)

First check

Verify probe is fully inserted into jack

Test point: Skin probe jack connection
Expected: Probe fully seated in connector

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not power on or displays do not light high voltage

After switching on mains and standby switches, displays and indicators do not illuminate or software revision does not appear

Ranked causes

1. Power not connected or mains/standby switch not on (common)
2. Power cord damaged or power supply failure (occasional)

First check

Verify power cord connected to unit outlet

Test point: Power cord connection at rear of unit
Expected: Power cord firmly connected

5 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm cannot be silenced

Pressing alarm silence key or Hands Free Alarm silence does not mute visual or audio alarms

Ranked causes

1. Alarm silence button defective or microphone not functioning (occasional)

First check

Press alarm silence key to silence active alarm

Test point: Alarm silence key and alarm indicators
Expected: Visual and audio alarms stop when silence key pressed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm does not trigger in Baby Mode patient safety

Visual and audio alarms do not activate when skin probe is unplugged in Baby Mode

Ranked causes

1. Alarm system defective or alarm disabled (occasional)

First check

Unplug skin probe and change warmer to Baby Mode

Test point: Mode selector and probe jack
Expected: Unit switches to Baby Mode with probe disconnected

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm light blinking or solid; audio alarm sounding patient safety

Low priority alarms indicated by blinking red alarm light, red alarm message, and intermittent audio tone; high priority alarms have continuous audio tone instead of intermittent

Ranked causes

1. Active alarm condition in warmer system (common)

First check

Identify and address underlying alarm condition

Test point: Warmer display and alarm indicators
Expected: Alarm message and light correspond to specific condition

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarms do not trigger in Baby Mode patient safety

After switching to Baby Mode, neither visual nor audio alarms activate when skin probe is disconnected

Ranked causes

1. Alarm circuit failure or disabled alarm system (unknown)

First check

Change warmer to Baby Mode

Test point: Mode selection control
Expected: Warmer switches to Baby Mode

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ancillary equipment not securely mounted patient safety

Ancillary equipment attached to warmer is loose, not properly secured, or at risk of detachment

Ranked causes

1. Mounting brackets or fasteners loose or missing (unknown)

First check

Inspect all ancillary equipment mounts and fasteners

Test point: All ancillary equipment mounting brackets and fasteners
Expected: All equipment securely mounted with no visible movement or looseness

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby cannot be placed in bed during Warmup Mode patient safety

Operator attempts to place baby before warmup preheating is complete or Admit Baby key is pressed

Ranked causes

1. Operator places baby before warmup complete or before Admit Baby key pressed (common)

First check

Monitor warmup progress on display

Test point: Control panel display screen
Expected: Display shows 'Warming...' then after 7 minutes 'Warmup Complete…'

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature below set point patient safety

Baby's skin temperature is greater than 1.0°C below the set temperature in Baby Mode. Low priority alarm with intermittent tone for 12 minutes, then high priority continuous alarm if >2.0°C below.

Ranked causes

1. Probe attachment issue or baby losing heat (common)

First check

Verify baby's skin temperature reading

Test point: Temperature probe
Expected: >1.0°C below Set Temperature

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature exceeds set point patient safety

Baby's skin temperature is greater than 1.0°C above the set temperature in Baby Mode. Low priority alarm with intermittent tone for 12 minutes, then high priority continuous alarm if >2.0°C above.

Ranked causes

1. Probe attachment issue or baby genuinely overheating (common)

First check

Verify baby's skin temperature reading

Test point: Temperature probe
Expected: >1.0°C above Set Temperature

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature exceeds set point by more than 1.0°C patient safety

Low priority alarm activates with blinking red light and intermittent tone when baby's skin temperature is greater than 1.0°C above the set temperature in Baby Mode

Ranked causes

1. Probe attachment loose or improperly positioned on baby's skin (common)

First check

Verify probe is securely attached to baby's skin

Test point: Temperature probe contact point on baby
Expected: Probe fully seated and making good thermal contact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature exceeds set point by more than 2.0°C patient safety

High priority alarm activates with blinking red light and continuous tone when baby's skin temperature is greater than 2.0°C above the set temperature in Baby Mode

Ranked causes

1. Heater malfunction or probe contact problem (rare)

First check

Verify probe attachment and heater operation

Test point: Temperature probe and radiant heater
Expected: Probe properly attached and heater responding to temperature control

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature falls below set point by more than 1.0°C patient safety

Low priority alarm activates with blinking red light and intermittent tone when baby's skin temperature is greater than 1.0°C below the set temperature in Baby Mode

Ranked causes

1. Probe attachment loose or improperly positioned on baby's skin (common)

First check

Verify probe is securely attached to baby's skin

Test point: Temperature probe contact point on baby
Expected: Probe fully seated and making good thermal contact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature falls below set point by more than 2.0°C patient safety

High priority alarm activates with blinking red light and continuous tone when baby's skin temperature is greater than 2.0°C below the set temperature in Baby Mode

Ranked causes

1. Heater malfunction or probe contact problem (rare)

First check

Verify probe attachment and heater operation

Test point: Temperature probe and radiant heater
Expected: Probe properly attached and heater responding to temperature control

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Baby temperature probe not responding patient safety

Skin probe warming does not increase baby temperature reading; probe not functioning correctly

Ranked causes

1. Probe connection loose or probe defective (occasional)

First check

Connect baby temperature probe to jack

Test point: Temperature probe jack on right side of bed
Expected: Probe connection secure

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bed elevation mechanism does not operate smoothly patient safety

On units with elevating bed, bed does not raise or lower smoothly across full travel range or bed height adjustment pedals are inoperative

Ranked causes

1. Bed elevation hydraulic failure or mechanical binding (unknown)

First check

Operate bed elevation control across full travel range

Test point: Bed elevation control mechanism and mattress position
Expected: Bed raises and lowers smoothly without binding or jerking across entire travel range

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bed elevation mechanism inoperative patient safety

Elevating bed does not raise or lower; movement is jerky, binding, or does not cover full travel range; bed height pedals do not function

Ranked causes

1. Bed elevation motor, linkage, or pedal mechanism defective or misaligned (unknown)

First check

Raise and lower bed along entire travel range

Test point: Bed elevation control and bed position
Expected: Bed moves smoothly through complete travel range without binding or jerking

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bed tilt mechanism inoperative patient safety

Bed tilt control does not function smoothly, head of bed does not raise when control is squeezed and foot is pushed down, or bed does not hold position at any angle

Ranked causes

1. Tilt mechanism hydraulic failure or mechanical binding (unknown)

First check

Operate tilt control and observe head of bed raising

Test point: Bed tilt control lever and head of bed
Expected: Head of bed raises easily when control squeezed and foot pushed down

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bed tilt mechanism inoperative or unstable patient safety

Tilt control does not function smoothly; head of bed does not raise when tilt control squeezed and pushed; mattress does not remain level or stable at any angle

Ranked causes

1. Tilt mechanism binding, broken, or incorrectly adjusted (unknown)

First check

Test tilt control functionality and head of bed raise

Test point: Tilt control and bed head position
Expected: Head of bed raises easily when tilt control squeezed and foot pushed down

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bedside panels do not lock securely patient safety

Bedside panels are loose, rattle, or fail to remain in upright position

Ranked causes

1. Bedside panel locking mechanism defective or loose (unknown)

First check

Test all four bedside panels for secure locking

Test point: Each bedside panel upright position
Expected: All panels lock securely and do not move when pressed or shaken

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Casters unstable or brakes not holding patient safety

Unit is not stable on floor, casters are not firmly in contact, or brakes do not hold or release properly

Ranked causes

1. Casters not in firm floor contact or brakes defective (unknown)

First check

Verify all casters firmly contact floor and unit is stable

Test point: All four casters and unit base
Expected: Unit stable, all casters in firm contact with floor

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Baby alarm activates after extended high heater operation patient safety

Low priority alarm with intermittent tone activates after radiant heater runs at 100% power (Baby Mode) or above 25% heater power (Manual Mode) for more than 12 minutes

Ranked causes

1. Normal safety reminder to verify infant condition during extended heating (common)

First check

Verify probe is attached and infant is stable

Test point: Temperature probe and infant condition
Expected: Probe properly attached; infant condition normal

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Baby alarm unanswered for 3 minutes; heater automatically shuts off patient safety

High priority alarm with continuous tone activates after radiant heater runs at 100% power for 15+ minutes (Baby Mode) or above 25% power for 15+ minutes (Manual Mode), and Check Baby alarm goes unanswered for 3 minutes; heater then shuts off automatically

Ranked causes

1. Check Baby alarm ignored or unheard; automatic safety shutoff activated (occasional)

First check

Verify probe attachment and infant temperature

Test point: Temperature probe and infant skin
Expected: Probe attached; infant temperature stable

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Device alarms not readable caution

Alarm display cannot be clearly viewed by operator

Ranked causes

1. Improper device positioning or viewing angle (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Displays or indicators do not light at power-on

After power switch on at mains and standby, some or all displays and visual indicators fail to illuminate

Ranked causes

1. Power supply failure or display connector fault (unknown)

First check

Connect to hospital grade outlet and turn on power

Test point: Mains power outlet, unit power switch, standby switch
Expected: All displays and indicators light immediately, software revision displayed, prompt tone audible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Gas or suction supply system has leaks patient safety

Suction or gas supply systems connected to warmer show pressure loss or visible leaks

Ranked causes

1. Tubing, connector, or valve leaking or disconnected (unknown)

First check

Setup suction and gas supply systems

Test point: Suction and gas supply connections
Expected: All connections complete and secure per operation manual

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Heater power below 30% in Baby Mode patient safety

Heater power set too low for effective temperature control during Baby Mode operation

Ranked causes

1. Heater power inadvertently set below 30% (occasional)

First check

Verify heater power level in Baby Mode

Test point: Control panel display showing heater power percentage
Expected: Heater power greater than 30% for normal operation; less than 30% will trigger Check Baby Alarm every 12 minutes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Heater running at high power continuously patient safety

Radiant heater has been operating at 100% power (Baby Mode) or >25% (Manual Mode) for more than 12 minutes. Low priority intermittent alarm activates.

Ranked causes

1. Probe not properly attached to baby or temperature control issue (common)

First check

Verify heater power level and probe attachment

Test point: Temperature probe jack and baby skin contact
Expected: Heater power at 100% for >12 minutes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Heater shut down after prolonged high power operation patient safety

Heater has run at 100% power (Baby Mode) or >25% (Manual Mode) for >15 minutes with unanswered 'Check Baby' alarm for 3 minutes. High priority continuous alarm; heater automatically shuts off.

Ranked causes

1. Probe not attached or temperature control malfunction (common)

First check

Verify probe connection and heater status

Test point: Skin probe jack and heater output
Expected: Heater shut off after 15 minutes at high power

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect heating mode when patient placed in unit patient safety

Warmer does not adjust for patient temperature in warmup mode; patient may overheat or underheat

Ranked causes

1. Warmup mode has fixed heater output without feedback control (common)

First check

Confirm operating mode is set correctly

Test point: Mode selector on unit control panel
Expected: Manual mode or Baby mode (not Warmup mode)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Manual temperature alarm not activating in Manual Mode patient safety

Man.Temp Alarm does not alert when baby temperature deviates from set point in Manual Mode

Ranked causes

1. Manual temperature alarm not enabled or alarm range not set (common)

First check

Insert temperature probe into probe jack

Test point: Probe jack on control panel
Expected: Temperature probe fully seated in jack

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Optional equipment malfunctions caution

Mounted optional equipment does not operate correctly per its operation manual

Ranked causes

1. Optional equipment defective or misconfigured (unknown)

First check

Test optional equipment operation per operation manual

Test point: Optional equipment functional tests
Expected: Optional equipment functions per operation manual

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Optional equipment not securely mounted patient safety

Mounted optional devices are loose, rattle, or are at risk of shifting or falling

Ranked causes

1. Equipment mounting hardware loose or missing (unknown)

First check

Verify all optional equipment securely mounted

Test point: All mounted optional equipment and mounting hardware
Expected: All equipment firmly mounted and immobile when pressed or shaken

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient overheating during seven minute warmup period patient safety

Radiant heater operates at maximum power during warmup, potentially overheating patient if mode not changed

Ranked causes

1. Warmup mode maintains 100% heater power for seven minutes (common)

First check

Verify warmup period duration and heater power reduction

Test point: Heater output
Expected: 100% power for 7 minutes, then drops to 50% (10-15 mW/cm2)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power connector brackets missing or loose caution

Plug retaining brackets for power cord or accessory outlets are not in place or are loose on control panel back

Ranked causes

1. Brackets removed or not installed (unknown)

First check

Verify presence and security of all plug retaining brackets

Test point: Back of control panel power and accessory outlets
Expected: All brackets present and secure

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power cord accessories not properly secured caution

Plug retaining brackets for power cord and accessory outlets are loose or missing

Ranked causes

1. Plug retaining brackets loose or missing (unknown)

First check

Verify plug retaining brackets are present and secure

Test point: Back of control panel
Expected: All brackets in place and secure

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power cord damaged high voltage

Visual inspection reveals cuts, burns, or other damage to power cord insulation or connectors

Ranked causes

1. Power cord physically damaged (unknown)

First check

Visual inspection of entire power cord length

Test point: Power cord from mains to unit connector
Expected: No cuts, burns, discoloration, or damage to insulation or connectors

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Prompt tone does not begin at startup

After power-on with both mains and standby switches activated, audible prompt tone is not heard

Ranked causes

1. Audio system muted or speaker defective (occasional)

First check

Verify prompt tone begins after startup

Test point: Speaker output
Expected: Audible prompt tone heard

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Prompt tone does not sound at startup

After power on in standby mode, the audible prompt tone does not begin

Ranked causes

1. Speaker or audio circuit failure (unknown)

First check

Listen for audible prompt tone during power-on

Test point: Unit speaker and audio output
Expected: Prompt tone audible after standby switch on

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Skin temperature probe does not read increases patient safety

After connecting baby temperature probe and warming probe with fingers, baby temperature reading does not increase on display

Ranked causes

1. Temperature probe defective, disconnected, or connection fault (unknown)

First check

Verify temperature probe jack connection

Test point: Temperature probe jack on right side of bed
Expected: Probe connector seated and secure

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software revision does not display at startup

After power on, software revision message does not appear on display

Ranked causes

1. Firmware or display boot sequence failure (unknown)

First check

Observe display during startup sequence

Test point: Main control panel display
Expected: Software revision appears after power-on

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System electrical failure detected high voltage

Electrical failure detected in warmer. System automatically shuts off heater and triggers two-tone audio alarm that cannot be silenced. Warmer is unsafe to use.

Ranked causes

1. Internal electrical fault in warmer system (unknown)

First check

Identify error message before shutdown

Test point: Display screen
Expected: Error message displayed before two-tone alarm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System failure alarm activates patient safety

System failure automatically shuts off the heater and triggers a two-tone audio alarm that cannot be silenced when an electrical failure is detected

Ranked causes

1. Internal electrical failure detected (rare)

First check

Note error message and power off unit

Test point: Control panel display
Expected: Error message displayed on screen

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature probe failure detected patient safety

Difference between the two thermistors in the skin probe is greater than 0.5°C for over 6 minutes. Alarm activates.

Ranked causes

1. Probe internal sensor mismatch or probe failure (common)

First check

Verify thermistor readings in probe

Test point: Temperature probe sensors
Expected: Thermistor difference <0.5°C

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Temperature probe failure: thermistors differ by 0.5°C or more patient safety

Alarm activates when the difference between the two thermistors in the skin probe exceeds 0.5°C for more than 6 minutes

Ranked causes

1. Temperature probe is defective and must be replaced (common)

First check

Replace the temperature probe

Test point: Temperature probe assembly
Expected: New probe installed and functioning normally

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unapproved equipment connected to accessory outlets patient safety

Non-standard or unauthorized equipment connected to warmer accessory outlets creating safety or interference risk

Ranked causes

1. Operator connects incompatible or unapproved accessory equipment (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not isolate from mains using standby switch high voltage

Standby switch on probe panel will not isolate device from supply mains; only rear mains power switch achieves isolation

Ranked causes

1. Standby switch design does not provide full isolation (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit enters power fail alarm condition patient safety

Single red LED lit at left side of alarm light display; audible alarm is repeating series of three rapid beeps separated by short pause

Ranked causes

1. Loss of mains power (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit has damaged or missing parts caution

Visual inspection reveals broken, cracked, or absent components

Ranked causes

1. Damaged or missing parts present on unit (unknown)

First check

Inspect entire unit for damage or missing parts

Test point: All external components
Expected: No damage or missing parts

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit not isolated from mains when standby switch used high voltage

Operator uses standby switch expecting isolation; device remains powered from wall outlet

Ranked causes

1. Standby switch does not isolate mains power (common)

First check

Verify device is fully isolated from mains

Test point: Rear of unit
Expected: Mains power switch in OFF position

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit unstable on casters patient safety

Unit rocks, tilts, or does not move smoothly on wheels; caster brakes fail to hold unit in place

Ranked causes

1. Casters not in firm contact with floor or caster brakes defective (unknown)

First check

Verify all casters in firm contact with floor

Test point: All four casters
Expected: All casters firmly seated on floor

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Warmer does not heat or preheating incomplete patient safety

Warmup Mode not starting, heater not reaching full power, display shows incomplete warming

Ranked causes

1. Baby not admitted before warmup timeout (common)

First check

Verify unit is in Warmup Mode

Test point: Display screen
Expected: Display shows 'Warming...' or 'Warmup Complete…'

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Weight above maximum on scale caution

Alarm activates when weight on the scale exceeds 8 kilograms (17.6 lb)

Ranked causes

1. Other objects placed on scale in addition to infant (common)

First check

Verify only infant weight on scale

Test point: Scale platform
Expected: Only infant on scale; weight under 8 kg (17.6 lb)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Weight on scale exceeds maximum caution

Weight detected on scale is above 8 kilograms (17.6 lb). Alarm activates.

Ranked causes

1. Objects other than baby on scale or baby overweight for scale (common)

First check

Verify only baby is on scale

Test point: Scale surface
Expected: Weight ≤8 kg (17.6 lb)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Baby Cold - Check Temp Probe`	Baby's skin temperature falls below set point by 1.0°C or more (low priority) or 2.0°C or more (high priority)	Temperature reading 1.0°C below set in Baby Mode	warning
`Baby Hot - Check Temp Probe`	Baby's skin temperature exceeds set point by 1.0°C or more (low priority) or 2.0°C or more (high priority)	Temperature reading 1.0°C above set in Baby Mode	warning
`Callback Timer Complete`	Set reminder timer has reached target time	Current callback timer reaches its programmed target time	info
`Check Baby`	Radiant heater has been running at high power for extended time; safety check reminder	Baby Mode: 100% radiant power for >12 minutes; Manual Mode: >25% power for >12 minutes	warning
`Check Baby-Heat Off`	Infant check alarm ignored for 3 minutes; heater automatically shut off as safety measure	Check Baby alarm unanswered for 3 minutes after 15+ minutes at high heater power	critical
`Check Baby - Heat Off`	Heater forcibly shut off after sustained high power and unanswered Check Baby alarm	100% power (Baby Mode) or >25% (Manual Mode) for >15 min with Check Baby alarm unanswered 3 min	critical
`Confirm Probe Jack Connection`	Temperature probe jack is unplugged or probe not inserted when Manual Temperature Alarm is set	Baby Mode: probe jack unplugged; Manual Mode: no probe in jack with Manual Temp Alarm set	warning
`System Failure`	Internal electrical failure detected; heater disabled; unsuppressible alarm active	Electrical failure detected by system self-check	critical
`Temp Probe Failure`	Temperature probe internal sensors are mismatched or probe is defective	Difference in the two thermistors in skin probe exceeds 0.5°C for more than 6 minutes	warning
`Weight Above Maximum`	Scale detects weight exceeding safe operating limit	Weight on scale exceeds 8 kilograms (17.6 lb)	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.