Patient monitors · Carescape Canvas family

GE Healthcare E-COP: troubleshooting and error codes

The ServiceForge knowledge base holds 38 documented symptoms for the GE Healthcare E-COP, with 50 ranked causes, 56 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Abnormally low invasive pressure patient safety

Invasive pressure readings lower than expected; may indicate transducer or system error

Ranked causes

1. Transducer wrongly positioned (common)
2. Defective or disconnected transducer (occasional)
3. Module not connected or cable disconnected (common)
4. Invasive pressure channel not configured or inactive (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Invasive pressure patient safety

Invasive pressure transducer requires zeroing and pressure calibration to ensure accurate measurement within specification limits

Ranked causes

1. New pressure transducer installed (common)
2. Calibration check failed (occasional)
3. Measured value outside specification limits (occasional)

First check

Module is connected to monitor

Test point: Monitor connection status
Expected: Module connected and powered

10 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invasive pressure measurement over range patient safety

Alarm message '> 320 mmHg or > 43 kPa' or 'P5 over range to P8 over range' displayed in parameter window

Ranked causes

1. Measurement over range or sensor/cable faulty (common)
2. Pre-zeroing with stopcock closed creating high fluid bag pressure (occasional)
3. Transducer not zeroed correctly (common)

First check

Inspect cable and connections for damage or looseness

Test point: Invasive pressure sensor cable and module connections
Expected: All connections secure and undamaged

1 more check with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Module functionality not working

Module does not respond to keypad input; menu does not open or activity does not start

Ranked causes

1. Loose keypad cable or module connection (common)
2. Incompatible or malfunctioning module (occasional)
3. Faulty accessory or simulator connection (occasional)

First check

Check for error messages in message field

Test point: Monitor display message field
Expected: No error messages

6 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invasive pressure measurement under range patient safety

Alarm message '< -40 mmHg or < -5 kPa' or 'P5 under range to P8 under range' displayed

Ranked causes

1. Measurement under range or sensor/cable faulty (common)
2. Transducer not zeroed correctly (common)

First check

Inspect cable and connections

Test point: Invasive pressure sensor cable and module connections
Expected: All connections secure and undamaged

1 more check with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pressure calibration error within 45 seconds patient safety

Calibration error occurs when pressure application does not start within 45 seconds after automatic zeroing completes, or calibration fails during pressure application

Ranked causes

1. Pressure pump not activated within 45 second timeout (common)
2. Pressure application or measurement failure (occasional)

First check

Time from Zero Ok message to pressure pump activation

Test point: Monitor display and pump operation
Expected: Pressure pump begins within 45 seconds of Zero Ok message

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pressure transducer zeroing fails patient safety

Automatic zeroing of invasive pressure channel does not complete successfully; Zero Failure message displayed

Ranked causes

1. Transducer not properly opened to room air (common)
2. Transducer connector or cable issue (occasional)

First check

Dome stopcock fully open to room air

Test point: Transducer dome stopcock position
Expected: Stopcock lever perpendicular to pressure line, fully open

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Arterial invasive pressure disconnected patient safety

Alarm 'Art 1 disconnect to Art 8 disconnect' displayed in alarm area and parameter window

Ranked causes

1. No arterial invasive pressure detected (cable disconnected) (common)

First check

Verify arterial pressure cable is connected to module

Test point: Arterial pressure cable connector at invasive pressure module
Expected: Cable fully seated and locked

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Electrical safety tests high voltage

Perform patient leakage current tests per monitor service manual Checkout procedures

Ranked causes

1. Post-maintenance electrical safety verification (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Functional check patient safety

Verify E-COP and E-COPSv modules operate correctly using multiparameter patient simulator and required accessories

Ranked causes

1. Initial setup or post-maintenance verification required (common)

First check

Front cover inspection

Test point: Front cover
Expected: Intact with no damage

7 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Invasive pressure check failed patient safety

Recalibration required when invasive pressure calibration check does not pass

Ranked causes

1. Failed calibration check (occasional)

First check

Perform invasive pressure calibration check

Test point: Pressure measurement output
Expected: Calibration check passes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiac output calibration failed patient safety

Message 'Calibration fail' displayed in C.O. menu and parameter window; calibration did not complete successfully

Ranked causes

1. Calibration procedure unsuccessful (unknown)

First check

Verify calibration procedure steps were followed correctly

Test point: C.O. module and monitor
Expected: Calibration completed without error

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiac output calibration in progress

Message 'Calibrating' displayed in parameter window; C.O./CCO calibration is in progress

Ranked causes

1. Cardiac output calibration procedure active (common)

First check

Allow calibration to complete

Test point: C.O. measurement parameter
Expected: Calibration completes; cardiac output value displayed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiac output module disconnected patient safety

Alarm 'CO measurement removed' displayed in alarm area; C.O. module has been disconnected from system

Ranked causes

1. C.O. module physically disconnected (common)

First check

Verify C.O. module is physically connected to monitor

Test point: C.O. module connector port on monitor
Expected: Module firmly seated in connector

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiac output module service required patient safety

Message 'Service CO module Not available with host software version 3.1 or earlier' displayed in alarm area; blood temperature value inaccurate

Ranked causes

1. E-COP(Sv) module with inaccurate blood temperature measurement (rare)

First check

Verify blood temperature reading accuracy during C.O. measurement

Test point: C.O. module and displayed blood temperature value
Expected: Blood temperature reading accurate and within expected range

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Femoral invasive pressure disconnected patient safety

Alarm 'Fem 1 disconnect to Fem 8 disconnect' displayed in alarm area and parameter window

Ranked causes

1. No femoral invasive pressure detected (cable disconnected) (common)

First check

Verify femoral pressure cable is connected

Test point: Femoral pressure cable connector at module
Expected: Cable fully seated and locked

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incompatible cardiac output module patient safety

Message 'Incompatible device: COP(Sv) module Not available with host software version 3.1 or earlier' displayed in alarm area

Ranked causes

1. Connected C.O. module incompatible with host software version (occasional)

First check

Verify host software version compatibility with C.O. module

Test point: Monitor software version and module model number
Expected: Module compatible with installed software version (later than 3.1)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Intracranial pressure must be zeroed separately patient safety

Alarm 'Zero ICP separately' displayed in alarm area; ICP channel must be zeroed separately from other invasive pressures

Ranked causes

1. ICP attempted to be zeroed with other pressures (common)

First check

Access ICP channel setup menu

Test point: Monitor ICP channel menu
Expected: Zero option available in setup menu

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invasive pressure channel successfully zeroed

Message 'Zeroed' displayed in parameter window; zeroing was completed successfully

Ranked causes

1. Successful zeroing completion (common)

First check

Verify 'Zeroed' message displayed

Test point: Invasive pressure channel parameter window
Expected: 'Zeroed' message displayed; offset within limits

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invasive pressure channel zeroing in progress

Message 'Zeroing' displayed in parameter window; channel is currently being zeroed

Ranked causes

1. Zeroing procedure in progress (common)

First check

Wait for zeroing procedure to complete

Test point: Invasive pressure channel
Expected: 'Zeroing' message replaced by 'Zeroed' or error message

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invasive pressure channels not zeroed patient safety

Alarm 'IP's not zeroed' or 'PX not zeroed' (where X=1-8) displayed in alarm area and parameter window

Ranked causes

1. Invasive pressure channel not zeroed after setup (common)

First check

Perform zeroing on all invasive pressure channels

Test point: Each invasive pressure channel (P1-P8)
Expected: All channels zeroed successfully; alarm clears

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invasive pressure zeroing failed patient safety

Alarm 'P1 zeroing failed to P8 zeroing failed' displayed in parameter window

Ranked causes

1. Defective transducer (common)

First check

Open transducer venting stopcock to room air

Test point: Transducer venting stopcock
Expected: Stopcock fully open to atmospheric pressure

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Multiple identical cardiac output modules detected patient safety

Alarm 'Identical C.O. modules' displayed in alarm area; two or more E-COP/E-COPSv/E-PiCCO modules in system or conflicting C.O. sources

Ranked causes

1. Duplicate C.O. modules or conflicting sources (common)

First check

Count active C.O. modules physically connected

Test point: Rear panel module connectors
Expected: Only one C.O. module (E-COP or E-COPSv) connected

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Multiple identical invasive pressure modules detected patient safety

Alarm 'Identical IP8 modules' displayed in alarm area; two or more E-PiCCO or E-COPSv modules mapping to same channel

Ranked causes

1. Duplicate IP module mapping to same channel (common)

First check

Count active invasive pressure modules in system

Test point: Physical inspection of all IP modules connected to monitor
Expected: Only one IP module per channel

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No cardiac output module connected patient safety

Message 'No module' displayed in C.O. menu; no C.O. module detected in system

Ranked causes

1. Cardiac output module not connected (common)

First check

Verify C.O. module is installed in monitor connector

Test point: C.O. module connector ports
Expected: C.O. module (E-COP or E-COPSv) physically connected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No invasive pressure reading patient safety

Invasive pressure measurement zero or absent; no pressure displayed

Ranked causes

1. Invasive pressure channel not zeroed (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pressure sensed during zeroing patient safety

Message 'Pressure Sensed' displayed in parameter window; pulsation detected during zeroing procedure

Ranked causes

1. Venting stopcock not fully open to air during zeroing (common)

First check

Verify venting stopcock is fully open to air

Test point: Transducer venting stopcock
Expected: Stopcock fully open; no pressure reading on gauge

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pressure zeroing offset exceeds limit patient safety

Message 'Zero adj >100 mmHg' displayed in parameter window; offset during zeroing exceeded 100 mmHg

Ranked causes

1. Excessive offset during zeroing (>100 mmHg) (common)

First check

Repeat transducer zeroing procedure

Test point: Invasive pressure channel offset
Expected: Offset <= 100 mmHg

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

ScvO2 or SvO2 measurement cable faulty patient safety

Measurement removed from display or faulty cable detected by monitor

Ranked causes

1. Cable connection failure or defect (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ScvO2 or SvO2 measurement not calibrated patient safety

Module connected but catheter has not been calibrated; measurement not available

Ranked causes

1. Catheter not calibrated after module connection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ScvO2 or SvO2 measurement removed patient safety

Module disconnected from monitor; measurement not available

Ranked causes

1. Module disconnected (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ScvO2 or SvO2 optical module error patient safety

Factory calibration corrupted or red/infrared transmitter error; monitor unable to adjust transmitter currents to factory defaults

Ranked causes

1. Optical module calibration corrupted or transmitter failure (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ScvO2 or SvO2 signal poor patient safety

Signal pulsation, catheter touching vessel wall, or signal intensity shift; measurement unreliable

Ranked causes

1. Catheter malposition or signal quality degradation (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor disconnected from module patient safety

Message '[Invasive pressure channel label] X sensor disconnected' (Art/CVP/ICP/etc.) displayed; sensor disconnected or cable unplugged from module

Ranked causes

1. Sensor cable disconnected from module (common)

First check

Verify sensor cable is fully seated at module connector

Test point: Invasive pressure sensor cable connector at module
Expected: Cable fully inserted and locked

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SvO2/ScvO2 calibration overdue patient safety

Alarm 'Re-calibrate ScvO2' or 'Re-calibrate SvO2' displayed in alarm area and parameter window; calibration is over 24 hours old

Ranked causes

1. Venous oxygenation calibration older than 24 hours (common)

First check

Perform in vivo calibration procedure

Test point: ScvO2 or SvO2 measurement
Expected: Calibration completed; message clears; accurate readings resume

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Umbilical arterial catheter disconnected patient safety

Alarm 'UAC 1 disconnect to UAC 4 disconnect' displayed in alarm area and parameter window

Ranked causes

1. Invasive pressure line disconnected (common)

First check

Verify UAC cable is connected to module

Test point: UAC cable connector at invasive pressure module
Expected: Cable fully seated and locked

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to calibrate SvO2 measurement patient safety

Calibration procedure fails; measurement cannot be initialized or recalibrated

Ranked causes

1. Module and optical unit incompatibility (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Venous oxygenation cable disconnected patient safety

Alarm 'ScvO2 cable off' or 'SvO2 cable off' displayed in alarm area; cable disconnected from module

Ranked causes

1. Venous oxygenation cable disconnected from module (common)

First check

Verify venous oxygenation cable is connected to module

Test point: ScvO2 or SvO2 cable connector at module
Expected: Cable fully seated and locked

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.