Clinical information centers · CARESCAPE family

GE Healthcare CIC Pro: troubleshooting and error codes

The ServiceForge knowledge base holds 60 documented symptoms for the GE Healthcare CIC Pro, with 74 ranked causes, 51 diagnostic checks with test points and expected values, and 27 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Time does not advance or alternates

System time jumps between multiple values or does not progress forward on CARESCAPE Network.

Ranked causes

1. Abrupt power cycle or UPS not connected (common)
2. Time zone mismatch between devices (common)
3. New CIC Pro center added without time sync (occasional)
4. Non-GE equipment on MC/IX network (rare)
5. DST checkbox enabled incorrectly (occasional)

First check

Verify IP addresses and time zone settings

Test point: Check Centrals utility, time zone, DST, IP address
Expected: No errors reported; IP addresses valid; time zone consistent; DST status appropriate

10 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blank display screen caution

Monitor displays completely blank or black with no content visible.

Ranked causes

1. Abrupt power failure (occasional)
2. No UPS connected or functional (occasional)
3. Loose cables or connectors (common)
4. Internal component is loose or failed (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to print to Digital Writer

System cannot send output to digital display writer device.

Ranked causes

1. Digital writer not powered up (common)
2. Printer door is open (common)
3. Printer is out of paper (common)
4. Printer not configured correctly (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Loss of browser functionality

Web browser no longer operates properly; applications fail to launch.

Ranked causes

1. Microsoft Internet Explorer parsing defect (occasional)
2. Security restrictions prevent application execution (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer button dimmed when viewing stored patient data

Printer control becomes unavailable in patient data viewing mode.

Ranked causes

1. Laser printer not configured correctly (common)
2. Restricted support from Bedside monitor (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not boot from USB stick

Computer fails to boot from USB-HDD device during reload process.

Ranked causes

1. Incorrect boot order (common)
2. Software image on USB stick does not match hardware (occasional)

First check

Verify boot order sequence

Test point: BIOS Setup Utility boot order setting
Expected: USB-HDD, HDD-2, IBA GE Slot 010

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to use MultiKM feature

MultiKM (Multimouse) functionality is not available or not working.

Ranked causes

1. MultiKM license is missing (common)
2. MultiKM feature is not configured (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarms silenced for out-of-unit beds at central station patient safety

Alarms for patients outside monitored unit do not sound at CIC Pro center despite enabled setflags.

Ranked causes

1. Alarm silencing capability exercised unintentionally despite setflags all_mvaudio enabled (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audio alarm test fails or no beeping heard

CIC Alarm Sounds do not play or beeping tone not heard from speaker during audio test

Ranked causes

1. Speaker failure or audio signal path malfunction (unknown)

First check

Execute Audio Test for CIC Alarm Sounds

Test point: Diagnostics > Preventative Maintenance > Audio Test dropdown selection
Expected: Beeping tone heard from speaker

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

BIOS version incorrect or unexpected

BIOS Version field displays unexpected or incorrect version string

Ranked causes

1. BIOS update or corruption (unknown)

First check

Check BIOS version in Webmin

Test point: Diagnostics > Preventative Maintenance > Bios Information screen
Expected: Phoenix - AwardBIOS v6.00PG

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blue display screen

Monitor displays blue screen indicating Windows operating system error (BSOD).

Ranked causes

1. Windows operating system functional error (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Power leakage test high voltage

Verify device under test power leakage does not exceed specification limits

Ranked causes

1. Leakage current exceeds specification (unknown)

First check

Measure power leakage current on device under test

Test point: Device power outlet
Expected: Less than or equal to specification

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot locate control/focus screen when using Multimouse

User is unable to find the control/focus screen in a Multimouse environment.

Ranked causes

1. Physical display layout makes screen difficult to locate visually (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Chassis Fan 1 speed out of range caution

MP100 platform fan speed outside acceptable range limits

Ranked causes

1. Fan obstruction, bearing wear, or speed controller malfunction (unknown)

First check

Measure Chassis Fan 1 speed

Test point: Diagnostics > Logfiles
Expected: Within specified range (X - X) rpm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Chassis Fan 2 speed out of range caution

MP100 platform second fan speed outside acceptable limits

Ranked causes

1. Fan obstruction, bearing wear, or speed control failure (unknown)

First check

Measure Chassis Fan 2 speed

Test point: Diagnostics > Logfiles
Expected: Within specified range (X - X) rpm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

CIC Pro continuously reboots during USB reload

System enters reboot loop when USB reload procedure is initiated.

Ranked causes

1. Network cables not disconnected before reload start (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

COMM ports not properly configured

Communication ports fail to configure correctly when tested via COMM Port Test utility

Ranked causes

1. COMM port driver or configuration error (unknown)

First check

Run COMM Port Test from Webmin

Test point: Diagnostics > Preventative Maintenance > COMM Port Test
Expected: All ports configured properly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU or enclosure temperature out of range caution

Internal CPU or enclosure temperature measured outside acceptable limits

Ranked causes

1. Cooling system failure or thermal sensor malfunction (unknown)

First check

Measure CPU temperature

Test point: Webmin Diagnostics > Runtime Diagnostics > Temp/Voltage Info
Expected: 5 — 90 C, 5–90 C

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CPU temperature out of range caution

CPU temperature exceeds specified operating limits; shown in system log files

Ranked causes

1. CPU thermal issues or sensor error (unknown)

First check

Monitor CPU temperature in diagnostics log

Test point: Diagnostics > Logfiles
Expected: Within specified range (X - X)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display does not meet operational requirements

Display contrast, color, focus, linearity, or position does not meet proper operation specifications for the environment.

Ranked causes

1. Display settings misalignment or misconfiguration (common)

First check

Verify display contrast and color

Test point: Display
Expected: Proper contrast and color for best viewing in the environment where used

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drive operation or status information abnormal

Flash drive or hard drive operation test shows abnormal status or invalid information

Ranked causes

1. Drive failure or firmware corruption (unknown)

First check

Run Drive Test from Webmin

Test point: Diagnostics > Preventative Maintenance > Drive Test
Expected: Flash drive and hard drive show normal operation status

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error response from picklist server

Server returns invalid information that cannot be processed by the system.

Ranked causes

1. Server communication error or invalid data format (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

External speaker is unplugged

External speaker not connected or connection lost

Ranked causes

1. External speaker connector disconnected (common)

First check

Verify external speaker connection

Test point: External speaker connector
Expected: Firmly seated and connected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fan A speed out of range caution

Legacy platform fan speed falls outside acceptable limits

Ranked causes

1. Fan obstruction or speed controller failure (unknown)

First check

Measure Fan A speed

Test point: Diagnostics > Logfiles
Expected: Within specified range (X - X) rpm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Fan B speed out of range caution

Legacy platform second fan speed falls outside acceptable limits

Ranked causes

1. Fan obstruction or speed controller failure (unknown)

First check

Measure Fan B speed

Test point: Diagnostics > Logfiles
Expected: Within specified range (X - X) rpm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flash Disk Drive failure caution

MP100 platform flash disk drive has failed

Ranked causes

1. Flash disk electronic failure or corruption (rare)

First check

Verify flash disk status

Test point: Diagnostics > Logfiles
Expected: No flash disk failure indication

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Hard Disk Drive failure caution

Hard disk drive has failed and is not operational

Ranked causes

1. Hard disk mechanical or electronic failure (rare)

First check

Monitor system operation after drive failure notice

Test point: System resource indicator
Expected: System operating in limited data store mode

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Hard disk temperature out of range caution

Monitored temperature exceeds specified limits; displayed in log files during diagnostics

Ranked causes

1. Hard disk overheating or thermal sensor malfunction (unknown)

First check

Verify hard disk temperature reading in log files

Test point: Diagnostics > Logfiles
Expected: Within specified range (X - X)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Hard drive read/write errors detected

Disk errors found when running chkdsk on C, D, F, or G drive partitions during checkout procedure

Ranked causes

1. Disk corruption or bad sectors on drive (unknown)

First check

Run chkdsk utility on all drives

Test point: C, D, F, G drive partitions
Expected: No errors found

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect display colors

Monitor displays wrong or distorted colors; color fidelity is degraded.

Ranked causes

1. Video card or driver issue (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect printer IP address

Printer configuration fails due to invalid or missing IP address.

Ranked causes

1. Printer IP address entered incorrectly or field left blank (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal speaker is unplugged

Internal speaker not connected or disconnected from system

Ranked causes

1. Speaker connector loose or disconnected (common)

First check

Verify internal speaker connection

Test point: Internal speaker connector
Expected: Firmly seated and connected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Invalid picklist query

Search request format is not valid and server cannot process it.

Ranked causes

1. Improperly formatted search criteria (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard keys stick or are non-functional

One or more keys on the keyboard are stuck or do not respond to key presses.

Ranked causes

1. Keyboard mechanical failure or contamination (common)

First check

Test each key on the keyboard for proper function

Test point: Keyboard
Expected: All keys respond to presses and do not stick

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard keys stick or malfunction

Keys stick or do not respond to presses during normal operation

Ranked causes

1. Defective keyboard (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Liquid spilled into device high voltage

Device may malfunction after liquid exposure; risk of electric shock.

Ranked causes

1. Accidental spill of liquid into device (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mouse cursor does not follow movements or buttons malfunction

Mouse cursor movement is not smooth relative to mouse movements, or mouse buttons do not function properly.

Ranked causes

1. Mouse mechanical or optical failure (common)

First check

Verify mouse cursor follows movements smoothly

Test point: Mouse
Expected: Cursor movement is smooth and follows mouse movements

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mouse cursor does not track smoothly

Cursor does not follow mouse movements smoothly or mouse buttons do not function

Ranked causes

1. Defective mouse (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

MultiKM license activation fails

License activation fails on one or more CIC Pro centers; red slash icon appears; application works for max one hour before timeout

Ranked causes

1. Failed MultiKM license on any center in group (common)

First check

Look for failed MultiKM license icon with red slash in bottom right of display screen

Test point: Display screen bottom right corner
Expected: Failed MultiKM license icon visible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

MultiKM worked for only one hour

MultiKM feature operates briefly then fails after approximately one hour of use.

Ranked causes

1. MultiKM enable has failed (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No matches found for picklist request

Search returns no valid results matching the entered criteria.

Ranked causes

1. Search criteria does not match any records (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operating system does not boot from USB

System fails to boot from USB memory stick during reload procedure.

Ranked causes

1. Incorrect boot order in system BIOS (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operating system missing after USB insert

System displays error when a non-reload USB stick is connected during boot.

Ranked causes

1. Wrong USB memory stick connected to CIC Pro center (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Picklist server not available

Server is not present on network or network connectivity is lost.

Ranked causes

1. Network connectivity failure or server offline (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer name not specified

System rejects printer configuration due to missing printer name entry.

Ranked causes

1. Printer name field left blank during configuration (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Processor fan speed out of acceptable range caution

Chassis Fan 1 or Fan 2 operating speed outside acceptable RPM limits

Ranked causes

1. Fan motor failure or speed controller malfunction (unknown)

First check

Measure Chassis Fan 1 speed

Test point: Diagnostics > Preventative Maintenance > Fan Test
Expected: 2700 — 4000 RPM, 2700–4000 RPM

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red display screen

Monitor displays red screen during system startup or initialization.

Ranked causes

1. CIC Pro Application is starting up (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Request time out, cancelling request

Communication to picklist server fails and search request is cancelled.

Ranked causes

1. Server communication timeout or network latency (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Server off network

Hospital Information System (HIS) is not available or not connected.

Ranked causes

1. HIS offline or network unreachable (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Service Monitor Battery low

CIC Pro center CPU battery charge is low and requires replacement soon.

Ranked causes

1. CPU battery aging and low charge (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Speaker not properly connected

External or internal speaker detected as unplugged or not connected to correct socket

Ranked causes

1. Speaker cable unplugged or loose connection (common)

First check

Verify external speaker connection

Test point: Webmin Diagnostics > Runtime Diagnostics > Closed-loop Audio Info
Expected: External Speaker Status = Plugged (1)

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System file integrity check detects errors

Store Integrity Test finds extra, invalid, or missing system files

Ranked causes

1. File system corruption or software update failure (unknown)

First check

Execute Store Integrity Test

Test point: Diagnostics > Preventative Maintenance > Store Integrity Test
Expected: No extra, invalid, or missing files detected

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System resources critically low; restart required patient safety

Available system resources critically low; system restart required to restore function; patients not monitored during restart

Ranked causes

1. Severe resource depletion from excessive logs or memory leak (occasional)

First check

Verify system resource indicator status

Test point: System resource indicator
Expected: Red state indicating critical condition

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System resources running low caution

Available system resources approaching limit; preventive maintenance required

Ranked causes

1. Accumulated log data, temporary files, or memory constraints (occasional)

First check

Monitor system resource indicator color

Test point: System resource indicator
Expected: Green or normal state

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

System voltage out of acceptable range caution

5V or 12V internal power subsystem voltage measured outside acceptable limits

Ranked causes

1. Power supply or voltage regulation failure (unknown)

First check

Measure 5V system voltage

Test point: Webmin Diagnostics > Runtime Diagnostics > Temp/Voltage Info
Expected: 4850 — 5250 mV, 4850–5250 mV

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to access CIC Pro center within Multimouse group

Cannot communicate with or access a CIC Pro center in a Multimouse configuration.

Ranked causes

1. Incompatible software versions within Multimouse group (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to communicate with a device

CIC Pro center cannot establish communication with a connected network device.

Ranked causes

1. Network connectivity failure or device offline (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

USB devices not detected in loopback test

Connected USB devices (keyboard, mouse, printer) do not appear in USB Loopback Test results

Ranked causes

1. USB device connection or port malfunction (unknown)

First check

Log into Webmin and run USB Loopback Test

Test point: Diagnostics > Preventative Maintenance > USB Loopback Test
Expected: All connected USB devices appear in test results

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Video test color verification fails

Video function test detects color display error or video card/driver malfunction

Ranked causes

1. Video card failure or display driver corruption (unknown)

First check

Run Video Test color verification

Test point: Diagnostics > Preventative Maintenance > Video Test
Expected: All colors pass the test

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Watchdog timer test fails or system does not reboot caution

Watchdog countdown does not complete or system fails to reboot when timer reaches zero

Ranked causes

1. Watchdog circuit or reboot mechanism failure (unknown)

First check

Run Watchdog Test countdown

Test point: Diagnostics > Preventative Maintenance > Watchdog Test screen
Expected: Timer counts to zero and system reboots to normal state

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`A Printer Name must be specified.`	Printer configuration missing required name field	Attempt to configure printer without entering name	error
`Chassis Fan 1 speed out of range`	MP100 platform Chassis Fan 1 speed outside acceptable range	Fan speed measurement falls outside specified limits during system operation	warning
`Chassis Fan 2 speed out of range`	MP100 platform Chassis Fan 2 speed outside acceptable range	Fan speed measurement falls outside specified limits during system operation	warning
`CPU temperature out of range`	CPU temperature has exceeded acceptable operating limits	CPU temperature rises above or falls below specified range during operation	warning
`Error response returned from picklist server`	Server returned invalid or unusable data	Search query submitted to picklist server	warning
`External speaker is unplugged`	External speaker is disconnected or not detected by system	System detects missing external speaker connection during startup or operation	warning
`Fan A speed out of range`	Legacy platform Fan A speed outside acceptable range	Fan A speed measurement falls outside specified limits during operation	warning
`Fan B speed out of range`	Legacy platform Fan B speed outside acceptable range	Fan B speed measurement falls outside specified limits during operation	warning
`Flash Disk Drive failure`	MP100 platform flash disk drive has failed	Flash disk failure detected during system operation; drive not accessible	error
`Hard Disk Drive failure`	Hard disk drive has failed and is not accessible	Hard disk failure detected during system boot or operation; drive no longer responds	error
`Hard Disk temperature out of range`	Hard disk temperature has exceeded acceptable operating limits	Hard disk temperature rises above or falls below specified range during normal operation	warning
`image cannot be restored`	System cannot restore from USB image due to mismatch or corruption	Boot from USB stick fails with restoration error	error
`Internal speaker is unplugged`	Internal speaker is disconnected or not detected by system	System detects missing internal speaker connection during startup or operation	warning
`Invalid picklist query`	Search request format is invalid	User submits improperly formatted search criteria	error
`No matches found for the picklist request`	Search produced no results	Search query executed but found no matching records	info
`Operating system does not boot from the USB memory stick`	System fails to load OS from USB device	System attempts to boot from USB	critical
`Operating system missing`	System cannot find or boot operating system	Non-reload USB stick connected during boot	critical
`Operating system not found`	Boot process cannot locate operating system on target device	System attempts boot and finds no valid OS	error
`Picklist server is not available`	Server cannot be reached on network	Search query attempts to reach picklist server	error
`Platform type test failed`	Software image on USB stick does not match CIC Pro hardware	System attempts to boot from USB stick with incompatible image	error
`Request time out, cancelling request`	Communication to server exceeded time limit	Search request sent to picklist server	warning
`Server off network`	Hospital Information System not available	System attempts to communicate with HIS	error
`Service Monitor Battery`	CPU battery low charge requiring replacement	Periodic battery check by system	warning
`System resources critically low; restart required`	Available system resources critically depleted; immediate system restart required	System resource usage reaches critical level; patients are not monitored during restart period	critical
`System resources running low`	Available system resources approaching critical limit; preventive maintenance needed	System resource usage exceeds warning threshold during normal operation	warning
`There is a problem with your IP address.`	Printer IP address invalid or missing	Attempt to configure printer network	error
`unknown platform image`	System detects image with unrecognized platform type	Image validation check fails during boot	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.