Stress testing systems · CASE family

GE Healthcare CASE: troubleshooting and error codes

The ServiceForge knowledge base holds 47 documented symptoms for the GE Healthcare CASE, with 73 ranked causes, 72 diagnostic checks with test points and expected values, and 1 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

ESD damage to internal components during service caution

Component failure or malfunction caused by electrostatic discharge exposure when servicing the device. External connectors have ESD protection, but internal components are susceptible.

Ranked causes

1. Improper handling of semiconductors or assemblies without ESD protection (common)
2. Use of ungrounded soldering or test equipment (occasional)
3. Removing semiconductors from antistatic containers prematurely (occasional)
4. Power applied to assembly during semiconductor removal or insertion (occasional)

First check

Verify antistatic wristband is worn

Test point: Technician wrist
Expected: Grounded antistatic wristband (3M 2046 or equivalent) in contact with skin

3 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image is unstable, unfocused, or swimming

Display appears blurry, unstable, or with visible distortion and swimming motion

Ranked causes

1. Signal cable not fully attached (common)
2. OSM Image Adjust settings need adjustment (common)
3. Monitor not set to recommended signal timings (occasional)
4. Interlaced video mode or low refresh rate (occasional)

First check

Verify signal cable fully attached

Test point: Monitor and computer signal cable connectors
Expected: Cable completely and firmly seated

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No picture on monitor

Monitor display is blank or dark with no image visible

Ranked causes

1. Signal cable not fully connected to monitor (common)
2. Vacation Switch in OFF position (common)
3. Power switches in OFF position (common)
4. Monitor not set to recommended video settings (occasional)

First check

Verify signal cable is fully connected

Test point: Monitor and computer signal cable connectors
Expected: Cable fully seated with no bent or pushed-in pins

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error when reading examinations or decompression error

Error messages appear when opening examinations, examinations get lost, or decompression errors occur when retrieving tests from archive

Ranked causes

1. Read error on SSD (occasional)
2. Virus corruption on SSD (occasional)
3. Defective SSD (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

First Setup of Windows 8.1 Pro for CASE after repair or new installation

Initial configuration steps required after Windows 8.1 Pro installation or repair on CASE system

Ranked causes

1. New or repaired Windows installation requires configuration (common)
2. Admin login required (common)
3. System post-configuration verification and application installation (common)

First check

Wait for initial system startup and setup screen

Test point: System startup
Expected: Country/region, App language, and Keyboard layout selection screen displays

7 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Laser printer prints numbers instead of grid

Laser printer output shows numbers instead of expected grid patterns.

Ranked causes

1. Printer scheduling not set to direct printing (common)
2. Grid removal setting not configured in LOC_WIN.INI (common)
3. Incompatible character sets enabled (occasional)

First check

Verify printer scheduling mode

Test point: Printer properties menu
Expected: Printer scheduling set to Print direct

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Windows 8.1 Pro running with major functionality issues

Windows operating system is running but exhibiting major performance or functionality problems

Ranked causes

1. System restore point available (common)
2. Windows installation corrupted and system bootable (occasional)
3. SSD defective (rare)

First check

Attempt System Restore to earlier point in time

Test point: Windows system restore functionality
Expected: System restores to stable earlier configuration

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Windows 8.1 Pro system requires repair and software reinstallation

System needs CASE 6.73 application software extracted to SSD and Windows 8.1 Pro reinstalled with proper configuration

Ranked causes

1. System requires Windows 8.1 Pro repair procedure (unknown)
2. CASE V6.73 application installation required (unknown)
3. InSite software installation needed after successful repair (unknown)

First check

Verify DVD or USB stick contents match original source

Test point: CRCUTIL.EXE checksum comparison
Expected: Checksums match between source and copied media
Tools: CRCUTIL.EXE

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Btrieve database error on patient test storage

System unable to store patient test data; may follow improper shutdown or power interruption

Ranked causes

1. Improper system shutdown (common)
2. Facility power interruption (common)

First check

Log on as Administrator

Test point: System login
Expected: Desktop with icons (My Computer, Network Neighborhood, etc.) appears

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display image not sized properly

Image appears too large, too small, or not scaled to fill the screen properly

Ranked causes

1. OSM coarse adjustment needs adjustment (common)
2. Unsupported graphics mode selected (occasional)

First check

Adjust OSM coarse sizing control

Test point: OSM Image Adjust menu on monitor
Expected: Image resized to fill screen properly

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG acquisition module malfunction

ECG signal not being acquired or displayed correctly in CASE system

Ranked causes

1. Disconnected or faulty ECG lead (common)
2. CAM-USB acquisition driver failure (occasional)

First check

Check lead impedance measurement

Test point: Lead Status window in Acquisition Test
Expected: Impedance range 0-999

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No video output to monitor

No image appears on screen; monitor shows no video signal despite being powered on

Ranked causes

1. Monitor power needs reset (common)
2. Computer in power-saving mode (common)

First check

Power cycle the monitor

Test point: Monitor Power button
Expected: Monitor turns off then back on and video appears

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power button does not respond

Monitor power button is unresponsive to presses

Ranked causes

1. Monitor needs power reset (common)
2. Vacation Switch preventing power-on (occasional)

First check

Power cycle the monitor

Test point: Power cord and outlet
Expected: Monitor resets and power button becomes responsive

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal writer not operating

Thermal writer fails to print test graphs or does not respond during Print or Roller test

Ranked causes

1. Registry error when running writer test as Admin or GEService user (common)
2. Print head resistance out of adjustment (occasional)

First check

Run Speed Test to verify print operation

Test point: Writer Speed setting in WRTR TEST
Expected: Test graph prints at selected speed with consistent density

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit displays BTRV errors

System shows BTRV error messages, typically after data corruption or power failure

Ranked causes

1. Corrupted BTRIEVE database files (occasional)
2. Irreparable database corruption (rare)

First check

Verify sufficient free SSD space for reorganization

Test point: SSD storage
Expected: Free space ≥ 2 × (sum of all BTR file sizes)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Administrator password entry blocked

Password dialog does not accept administrator password due to non-Latin keyboard language settings

Ranked causes

1. Non-Latin keyboard language active during CASE startup (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Application appears to lock up at Test End

Program becomes unresponsive during test end in Exercise Test; error message hidden behind acquisition window

Ranked causes

1. Damaged database with hidden error message box (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Application appears to lock up while printing

System becomes unresponsive during printing to thermal printer or taskbar shows 'document failed to print'

Ranked causes

1. Print job stuck in queue on Marquette thermal printer (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

CASE V6.73 application installation

Installation of CASE ADVANTECH V6.73 application software on the system after Windows setup

Ranked causes

1. CASE V6.73 application installation required (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Catastrophic system failure requiring SSD replacement

System has failed catastrophically and requires replacement of the Solid State Drive (SSD) with the SSD FRU containing CASE Windows 8.1 custom image and CASE ADVANTECH v6.73 application

Ranked causes

1. SSD failure (unknown)

First check

Verify SSD FRU kit contents before beginning repair

Test point: FRU kit PN 2102160-001
Expected: Kit contains 2104417-001 (Pre-programmed SSD with Windows 8.1) and 2022587-025 (DVD CASE ADVANTECH V6.73)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Characters overlap in printout

Some characters overlap the characters that follow them in printed output.

Ranked causes

1. Print Optimizations enabled in printer settings (common)

First check

Verify Print Optimizations setting

Test point: Printer Properties > General > Printing Preferences > Advanced > Document Options
Expected: Print Optimizations disabled

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Desk light malfunction

Desk light under monitor does not turn on or off when desk light button is pressed

Ranked causes

1. Faulty desk light button on keypad (unknown)

First check

Verify desk light toggles on and off

Test point: Desk light button and monitor light
Expected: Light under monitor turns on when button pressed, turns off when pressed again

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display Arm replacement needed caution

Procedure to replace the Display Arm assembly on the CASE V6.7 Exercise Testing System

Ranked causes

1. Display Arm component failure or damage (unknown)

First check

Verify wheels are locked before beginning work

Test point: Cart wheels
Expected: Locked position

8 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electrical safety testing caution

Electrical safety test verification performed after system setup to ensure compliance and safety

Ranked causes

1. Safety compliance verification required (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error [11007] starting print job

Error message [11007] appears when attempting to print from CASE

Ranked causes

1. No default printer defined (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error message when CASE patient list invoked with MUSE Web Server

Error message displays when attempting to invoke CASE patient list even though MUSE Web Server is running

Ranked causes

1. MUSE Web user account not created or not assigned to MUSE group (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ESD precautions during Display Arm replacement caution

Electrostatic discharge prevention measures during semiconductor and electronic component handling

Ranked causes

1. Electrostatic discharge (ESD) damage to semiconductors and electronic assemblies (occasional)

First check

Verify antistatic protection during storage and handling

Test point: Parts and assemblies
Expected: All semiconductors in antistatic bags or boxes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Functional checkout and verification

Complete functional testing to verify system operation after SSD replacement and configuration

Ranked causes

1. System functionality verification required (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image persistence visible on screen

Residual or ghost image of previous display remains visible; faint remnant of old image lingers on LCD monitor

Ranked causes

1. Static image displayed for extended time on LCD (common)

First check

Determine how long previous image was displayed

Test point: User observation of display history
Expected: Duration of previous static image identified

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

InSite installation and configuration

Installation of InSite configuration management software after CASE application installation

Ranked causes

1. InSite software installation required (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keypad button malfunction

One or more keypad buttons not responding when pressed during operation

Ranked causes

1. Physical keypad contact failure (unknown)

First check

Test each keypad button response

Test point: Keypad and interactive screen display
Expected: Each keypad button produces corresponding response on interactive screen

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Logon to repaired CASE system and verify installation

After system reboot, user must logon and verify CASE 6.73 application launch successfully

Ranked causes

1. System reboot requires logon with correct credentials (unknown)

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Loss of configurations after SSD replacement caution

Custom configurations, user names, network settings, and option codes will be lost during SSD replacement procedure

Ranked causes

1. SSD replacement procedure erases custom settings (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Metabolic cart displays higher heart rate than CASE

Heart rate value shown on metabolic cart equipment is higher than the corresponding value in CASE during exercise tests

Ranked causes

1. Different heart rate calculation and transmission intervals (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor LED indicator not lit

LED on monitor displays no green or amber light indicator; power status light is dark

Ranked causes

1. Power switch in OFF position or power cord not connected (common)

First check

Verify power cord is connected

Test point: Monitor power cord at monitor and AC outlet
Expected: Power cord fully seated at both ends

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor picture too dark in dark environment

22 inch monitor display becomes excessively dark when used in dark ambient lighting conditions

Ranked causes

1. Auto EcoView mode enabled (common)

First check

Disable Auto EcoView mode

Test point: Leftmost EcoView button on front of 22 inch monitor
Expected: Auto EcoView mode set to Off

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Monitor replacement needed caution

Procedure to remove and prepare flat panel monitor for replacement on CASE V6.7 system

Ranked causes

1. Monitor failure or damage requiring replacement (unknown)

First check

Disconnect all cables from monitor back

Test point: Back of Monitor
Expected: All cables disconnected

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Paper out message displayed from laser printer

Paper out message appears on display from laser printer, causing delay or timeout during printing.

Ranked causes

1. Transmission Retry Timeout set too high (common)

First check

Adjust Transmission Retry Timeout

Test point: Windows Printer Settings > Port tab > Configure Port
Expected: Transmission Retry Timeout reduced to minimize paper out delay

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printout incomplete

Printer output is incomplete or truncated.

Ranked causes

1. Laser printer insufficient memory (common)

First check

Check printer memory capacity

Test point: Printer specifications or settings
Expected: Minimum 8 MB memory available

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote View tool unavailable for simultaneous use

More than one user attempts to view the same stress test from separate client PCs using Remote View tool

Ranked causes

1. Remote View single-access limitation by design (unknown)

RL-electrode always indicated as OK

RL-electrode status display shows green/OK even when checking electrode connections

Ranked causes

1. RL-electrode is output electrode, not input electrode (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Small differences in measurement values after data transfer from MAC 1200

Measurement values from MAC 1200 transferred to CASE show slight differences from original values

Ranked causes

1. Data conversion uses different amplitude units (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

SSD replacement and Windows 8.1 setup

System requires SSD replacement with pre-programmed image and Windows 8.1 setup followed by CASE application installation and configuration

Ranked causes

1. SSD FRU installation required (unknown)

First check

Prepare tools and materials

Test point: Tools required
Expected: External DVD drive and Phillips-head screwdriver available

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Target load not calculated

Program fails to calculate target load for stress test

Ranked causes

1. Patient demographics outside acceptable ranges (occasional)

First check

Verify patient age is within range

Test point: Patient date of birth
Expected: age 15–84 years

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Test appears open at another system

System displays message indicating test is open on another CASE or client PC when users confirm it is not

Ranked causes

1. Stale network lock entry (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Windows 8.1 Pro fails to start correctly

System does not boot into Windows 8.1 Pro properly

Ranked causes

1. Startup corruption (unknown)

First check

Attempt Windows 8.1 Pro startup

Test point: System boot process
Expected: Windows 8.1 Pro starts and reaches login screen

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Windows 8.1 Pro initial setup for CASE

First-time setup of Windows 8.1 Pro operating system on the CASE system after SSD replacement

Ranked causes

1. Windows 8.1 Pro initial configuration required (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`11007`	Error starting print job on CASE	Attempt to print from CASE application	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.