GE Healthcare CARESCAPE B650: troubleshooting and error codes
The ServiceForge knowledge base holds 71 documented symptoms for the GE Healthcare CARESCAPE B650, with 134 ranked causes, 75 diagnostic checks with test points and expected values, and 4 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI
Symptoms
Unit does not power on from AC mains high voltage
Power cord connected to wall outlet and monitor, mains voltage indicator not lit, no power management LEDs lit
Ranked causes
- 1. Power cord loose or faulty (common)
- 2. Blown fuses (common)
- 3. Power outlet does not meet specifications (occasional)
- 4. AC/DC power supply cable loose or faulty (occasional)
- 5. AC inlet cable loose or faulty (occasional)
- 6. AC/DC power supply unit faulty (occasional)
- 7. DC/DC board faulty (occasional)
Verify power cord connection
- Test point
- Wall outlet and monitor AC inlet
- Expected
- Power cord firmly seated on both ends
3 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Audible alarms do not work patient safety
Audio alarm sounds are not produced when alarm conditions occur
Ranked causes
- 1. Audible alarms turned off in settings (common)
- 2. Alarm volume set too low (common)
- 3. Speaker failure (occasional)
- 4. Speaker cable loose or faulty (occasional)
- 5. Tone generator or audio amplifier failure (occasional)
Verify audible alarms enabled
- Test point
- Alarms Setup menu
- Expected
- Audible alarms enabled
1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Bedside monitor does not associate with access point (wireless)
Patient monitor fails to establish wireless connection or authenticate with access point
Ranked causes
- 1. Out of wireless coverage area (common)
- 2. WLAN radio disabled (common)
- 3. SSID mismatch (occasional)
- 4. Security settings mismatch (occasional)
- 5. Access control list blocking monitor (rare)
Verify WLAN radio status
- Test point
- WLAN radio setting
- Expected
- Radio enabled
1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
On/standby button LED not illuminating when pressed
Red on/standby button LED on DC/DC board does not light when on/standby button is pressed, unit cannot be turned on
Ranked causes
- 1. User interface to CPU board cable loose or faulty (common)
- 2. User interface board faulty (occasional)
- 3. Keypad faulty (occasional)
- 4. DC/DC board failure (occasional)
- 5. CPU failure (rare)
Verify user interface to CPU board cable
- Test point
- Cable connections at both ends
- Expected
- Cable intact and properly seated
5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
On/standby LED not lit when button pressed high voltage
Red LED on DC/DC board does not illuminate when on/standby button is pressed, indicating the power supply board does not recognize the button press
Ranked causes
- 1. Faulty keypad (unknown)
- 2. Faulty user interface board (unknown)
- 3. User interface cable not connected to CPU board (unknown)
- 4. Faulty DC/DC board (unknown)
- 5. Faulty CPU board (unknown)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
ACDC LED not lit with AC mains connected high voltage
Green ACDC LED does not illuminate when patient monitor is connected to live AC mains, even in standby mode
Ranked causes
- 1. Main fuses blown (common)
- 2. AC/DC cable disconnected from DC/DC board (common)
- 3. Faulty AC/DC power supply unit (occasional)
- 4. Faulty DC/DC board (occasional)
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Bedside monitor not registered to network (wired S/5)
Patient monitor fails to register on wired S/5 network
Ranked causes
- 1. iCentral problem or cabling between iCentral and hub (common)
- 2. Bedside monitor problem or cabling between monitor and hub (common)
- 3. Monitor missing from network setup (occasional)
- 4. Monitor missing from view setup (occasional)
Check iCentral and network cabling
- Test point
- Cable connections at iCentral and hub/switch
- Expected
- Secure connections
4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Monitor starts but display remains black
Unit powers up but LCD backlight does not illuminate, no image displayed
Ranked causes
- 1. DC/DC board not supplying +12V for backlight (common)
- 2. Inverter cable loose or faulty (occasional)
- 3. Backlight LED adapter board faulty (occasional)
- 4. Backlight cable loose or faulty, or LED unit faulty (occasional)
Check yellow +12V LED status on DC/DC board
- Test point
- Yellow +12V LED in DC/DC board
- Expected
- LED illuminated indicating +12V present
1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Unit does not power on from battery
Monitor not connected to AC mains, battery installed but unit will not start
Ranked causes
- 1. Battery empty (common)
- 2. Battery failure or missing (common)
- 3. Battery cable loose (occasional)
- 4. DC/DC board failure (occasional)
Verify battery charge status
- Test point
- Battery charge/failure indicator LED
- Expected
- Battery fully or adequately charged
1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
External alarm light disconnect: USB connection failed
Message displayed when USB cable between patient monitor and secondary display is disconnected while monitor is on, or secondary display turned to standby while monitor is on, or user interface board communication failure
Ranked causes
- 1. USB cable disconnected (common)
- 2. Secondary display turned to standby (occasional)
- 3. User interface board communication failure (occasional)
4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Feature unavailable or function cannot be performed
User is unable to perform a function or access a feature on the patient monitor.
Ranked causes
- 1. License has not been purchased for the feature (common)
- 2. Trial license has expired for the feature (occasional)
- 3. License is not installed properly (occasional)
Verify license purchase status
- Test point
- Webmin Configuration > Licenses
- Expected
- License purchased and listed for the feature
2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Monitor starts but display remains white
Unit powers up, backlight illuminates but no image appears on screen, no error messages displayed
Ranked causes
- 1. Display cable damaged or loose (common)
- 2. LCD display faulty (occasional)
- 3. Display controller section of CPU board faulty (occasional)
Inspect display cable
- Test point
- Display cable connections to LCD and CPU board
- Expected
- Cable intact and properly connected
3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
No waveforms or parameters displayed at CIC Pro center
Patient waveforms and parameters not visible on central information center workstation while network shows connected status
Ranked causes
- 1. Network connectivity issues between monitor and CIC (common)
- 2. Monitor not registered to network (common)
- 3. Missing from network or view setup (occasional)
Verify wired network connection
- Test point
- Network connection indicator
- Expected
- Connected status displayed
1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Patient monitor internal connections loose or damaged caution
Visual inspection reveals loose screws, disconnected cables, or loose objects after disassembly
Ranked causes
- 1. Screws not tightened properly (occasional)
- 2. Cables disconnected from connectors (occasional)
- 3. Loose objects inside patient monitor enclosure (rare)
Perform thorough visual inspection before disassembly
- Test point
- Entire exterior
- Expected
- No physical damage visible, all peripheral devices properly connected, unit powered
3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Speaker failure
Speaker is not producing audio output
Ranked causes
- 1. Speaker cable loose (common)
- 2. Speaker failure (common)
- 3. CPU tone generator or audio amplifier failure (occasional)
3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Start-up sequence does not advance beyond GE logo screen
Monitor starts but startup sequence stalls at GE logo, error messages may appear
Ranked causes
- 1. uDOM missing or loose (common)
- 2. uDOM software corrupted (occasional)
- 3. uDOM has incompatible software (occasional)
Verify uDOM connection and alignment
- Test point
- uDOM connector on CPU board
- Expected
- uDOM properly seated and aligned
3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Acquisition module does not work with patient monitor
An acquisition module fails to function when connected to the patient monitor; isolation of problem source is required.
Ranked causes
- 1. Suspect acquisition module is faulty (occasional)
- 2. Patient monitor is faulty (occasional)
Connect known good module to suspect patient monitor
- Test point
- Module slot
- Expected
- Known good module operates normally
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Alarm light does not illuminate when alarm condition exists caution
Alarm condition is active, audible alarms work and message visible, but light does not illuminate
Ranked causes
- 1. Alarm light cable loose (common)
- 2. Alarm light board or cable faulty (occasional)
Inspect alarm light cable
- Test point
- Alarm light cable connection to user interface board
- Expected
- Cable properly connected
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Barcode reader does not read multi-field barcode correctly
Multi-field barcode information not populated correctly to Admit menu fields
Ranked causes
- 1. Barcode reader parser configuration incorrect (common)
- 2. Barcode reader incompatible with parser configuration (occasional)
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Defibrillator synchronization connector signals invalid patient safety
ECG, Arterial BP, or Marker Out signals from defibrillator sync connector do not match expected waveforms when tested with oscilloscope
Ranked causes
- 1. Loose or damaged synchronization connector (common)
- 2. Faulty analog output cable (occasional)
Connect test equipment to ECG analog output
- Test point
- Defibrillator Sync connector pin 7 (Grey wire)
- Expected
- ECG analog output signal present
- Tools
- Oscilloscope, Analog output cable 2000633-001
6 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Hard keys or power indicator LEDs inoperative
Hard keys do not respond or power indicator LEDs in keypad do not illuminate
Ranked causes
- 1. Keypad faulty (common)
- 2. User interface board faulty (occasional)
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Monitor battery requires replacement patient safety
Replace monitor battery message indicates full-charge capacity degraded significantly or battery failure detected
Ranked causes
- 1. Battery full-charge capacity degraded compared to design capacity (common)
- 2. Battery failure detected (occasional)
Verify battery status on monitor
- Test point
- Monitor Setup > Battery Status > Advanced
- Expected
- Replace monitor battery message visible on screen
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Patient monitor problem caused by incompatibility or misconfiguration
Reported issue may stem from device incompatibility or incorrect platform/clinical configuration rather than hardware failure
Ranked causes
- 1. Connected peripheral device incompatible with monitor (occasional)
- 2. Incorrect platform or clinical configuration (occasional)
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Recorder does not work caution
Thermal paper recorder unit fails to operate or produce output on patient monitor.
Ranked causes
- 1. Graph location not configured correctly (common)
- 2. Recorder board failure (occasional)
Verify graph location configuration
- Test point
- Monitor Setup > Printing > Devices > Setup
- Expected
- Graph location configured correctly
2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Service Monitor Error 0xHOST1001: Internal temperature out of specification caution
Error message displayed when one of the internal temperature sensors indicates patient monitor inside temperature is out of specification; message persists while condition is valid
Ranked causes
- 1. Temperature too high (common)
- 2. Temperature too low or monitor transported outside operating range (occasional)
6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
System time incorrect when not connected to network
Patient monitor displays incorrect system time when operating standalone without network connection.
Ranked causes
- 1. CPU timekeeper battery empty (common)
- 2. Time not configured properly (occasional)
Verify CPU timekeeper battery status
- Test point
- CPU timekeeper battery
- Expected
- Battery present and functional
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Touchscreen inoperative
Touchscreen does not respond to any touch input
Ranked causes
- 1. Touchscreen cable loose (common)
- 2. Faulty touchscreen sensor (occasional)
Verify touchscreen cable connections
- Test point
- Touchscreen cable to user interface and DC/DC board
- Expected
- Cable properly seated on both connectors
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Trim knob inoperative
Trim knob encoder does not respond to rotation
Ranked causes
- 1. Trim knob cable loose (common)
- 2. Trim knob encoder faulty (occasional)
Verify trim knob cable connection
- Test point
- Trim knob encoder cable to user interface board
- Expected
- Cable properly connected
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Unable to upload license file
Patient monitor fails to accept or upload a license file to enable features.
Ranked causes
- 1. License file is corrupted (occasional)
- 2. License file is for different serial number device (occasional)
Verify license file is not corrupted
- Test point
- File integrity check before upload
- Expected
- License file valid and uncorrupted
1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI
User interface board functions inoperative
All user interface board functions not working
Ranked causes
- 1. UI cable loose or faulty (common)
- 2. UI board faulty (occasional)
Inspect UI cable
- Test point
- UI cable connections between boards
- Expected
- Cable intact and properly connected
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Wrong character displayed when barcode is read
Barcode scanner produces incorrect characters when reading barcodes
Ranked causes
- 1. Keyboard locale not configured correctly (common)
- 2. Barcode reader language configuration incorrect (occasional)
2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI
Alarm light does not illuminate during power-on self test caution
Alarm light does not illuminate during startup sequence
Ranked causes
- 1. Warm start condition (less than 15 minutes since last power-up) (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Battery conditioning needed
Battery requires conditioning to optimize charge capacity
Ranked causes
- 1. Battery conditioning required (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Battery failure detected
Battery failure condition detected by monitoring system
Ranked causes
- 1. Battery internal failure (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Battery replacement needed
Battery full capacity is 50% or less compared to a new battery
Ranked causes
- 1. Battery capacity degraded (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Battery temperature high caution
Battery temperature error detected, caused by faulty battery or battery management error
Ranked causes
- 1. Faulty battery or battery management issue (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Calibration: CPU timekeeper battery
CPU timekeeper battery requires replacement every 5 years or when Service Monitor Error Code 0xHOST1100 is displayed
Ranked causes
- 1. CPU timekeeper battery aged or depleted (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
E-module CPU board failure
CPU board EMBC section fails to manage RS-485 communication with E-modules.
Ranked causes
- 1. EMBC section failure or communication error (occasional)
Review EMBC Frame logs for errors
- Test point
- Webmin section 11.3.4 EMBC logs
- Expected
- No EMBC failures or communication errors logged
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
E-module DC/DC board failure
DC/DC power supply board for E-module interface fails to provide required supply voltages.
Ranked causes
- 1. Supply voltages out of specification (common)
Measure VSYS voltage
- Test point
- Hardware statistics in Webmin section 11.3.1
- Expected
- VSYS voltage within specification
- Tools
- Webmin Hardware Statistics
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
E-module hinge flex board loose or faulty
Hinge flex board connecting E-module interface has loose or damaged connections.
Ranked causes
- 1. Hinge flex board loose or improperly connected (common)
Inspect hinge flex board integrity
- Test point
- Hinge flex board physical condition
- Expected
- Hinge flex board intact with no visible damage or cracking
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
E-module incompatible
Acquisition E-module is not compatible with the patient monitor.
Ranked causes
- 1. Module not in compatible modules list (occasional)
Verify module on compatibility list
- Test point
- Supplemental information manual
- Expected
- Module listed as compatible with CARESPACE Monitor B650
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
E-module interface board failure
E-module interface board fails to generate required supply voltages for connected modules.
Ranked causes
- 1. E-module interface board does not generate supply voltages (occasional)
Measure E-module interface supply voltages
- Test point
- E-module interface board outputs
- Expected
- +15VD, +15Va, -15Va, +5Vmod all within specification
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Error 1: PMC update failed high voltage
Error message indicates unexpected failure in PMC software update; instructs user to turn monitor off then on again
Ranked causes
- 1. Unexpected PMC software update failure (rare)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Error 2: PMC update requires AC mains supply high voltage
Error message indicates PMC software update to DC/DC board failed because monitor was running on battery power
Ranked causes
- 1. PMC update attempted on battery power (occasional)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Feature unavailable although license is enabled
Patient monitor does not display a feature even though the license is enabled in the system.
Ranked causes
- 1. Software package in use does not include the feature (common)
Verify software package supports the feature
- Test point
- Webmin Configuration > Licenses > Software Package
- Expected
- Correct software package selected that includes desired feature
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Module voltage out of specification
Supply voltage for acquisition modules or analog output voltage is out of specification
Ranked causes
- 1. Faulty acquisition or output module board (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Monitor battery requires conditioning
Condition monitor battery message shown on screen indicates electronic fuel gauge recalibration needed
Ranked causes
- 1. Electronic fuel gauge requires recalibration (common)
Verify monitor is in discharged state before conditioning
- Test point
- Patient monitor power state
- Expected
- Monitor must be fully off before starting conditioning
4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
PDM module advanced interface board failure
Advanced interface board fails to provide VSYS OPTION voltage for PDM connected to ePort.
Ranked causes
- 1. VSYS OPTION voltage out of specification (occasional)
Measure VSYS OPTION voltage
- Test point
- Advanced interface board output (section 11.3.1)
- Expected
- VSYS OPTION voltage within specification
- Tools
- Webmin Hardware Statistics
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PDM module CPU board failure
CPU board fails to manage Ethernet communication with PDM module.
Ranked causes
- 1. PDM communication error or CPU failure (occasional)
Review PDM Log for communication errors
- Test point
- Webmin section 11.3.4 PDM Log
- Expected
- No PDM errors or communication failures logged
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PDM module DC/DC board failure
DC/DC board fails to provide required system supply voltages for PDM module operation.
Ranked causes
- 1. System supply voltages out of specification (common)
Measure VSYS voltage
- Test point
- Webmin Hardware Statistics
- Expected
- VSYS voltage within specification
- Tools
- Webmin Hardware Statistics
2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
PDM module external ePort cable loose or defective
PDM module connected to ePort connector has loose or damaged external cable connection.
Ranked causes
- 1. External ePort cable loose or damaged (common)
Inspect external ePort cable and connections
- Test point
- ePort cable and connectors
- Expected
- Cable intact with secure connections at PDM and advanced interface board
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PDM module frame flex board faulty
Module frame flex board fails to distribute system supply voltages to PDM docking station.
Ranked causes
- 1. VSYS RACK and VSYS ePort voltages out of specification (common)
Measure VSYS RACK voltage
- Test point
- Webmin Hardware Statistics section 11.3.1
- Expected
- VSYS RACK voltage within specification
- Tools
- Webmin Hardware Statistics
1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
PDM module hinge flex board loose or faulty
Hinge flex board connecting PDM docking station has loose or damaged connections.
Ranked causes
- 1. Hinge flex board loose or improperly connected (common)
Inspect hinge flex board integrity and mounting
- Test point
- Hinge flex board physical condition and connectors
- Expected
- Hinge flex board intact with proper connections to CPU and module frame
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Power management failure: PMC communication failure high voltage
Message displayed when Power Management Controller communication fails
Ranked causes
- 1. PMC communication failure (unknown)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PSM module CPU board failure
CPU board EMBC section fails to manage RS-485 communication with PSM module.
Ranked causes
- 1. EMBC section failure or communication error (occasional)
Review EMBC Frame logs for errors
- Test point
- Webmin section 11.3.4 EMBC logs
- Expected
- No EMBC failures or communication errors logged
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PSM module DC/DC board failure
DC/DC board fails to provide +15VMOD supply voltage for PSM module operation.
Ranked causes
- 1. +15VMOD supply voltage out of specification (common)
Measure +15VMOD supply voltage
- Test point
- Hardware statistics in Webmin section 11.3.1
- Expected
- +15VMOD voltage within specification
- Tools
- Webmin Hardware Statistics
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PSM module frame flex board failure
Module frame flex board fails to distribute +15VMod PSM voltage to PSM module.
Ranked causes
- 1. +15VMod PSM voltage out of specification (common)
Measure +15VMod PSM voltage
- Test point
- Hardware statistics in Webmin section 11.3.1
- Expected
- +15VMod PSM voltage within specification
- Tools
- Webmin Hardware Statistics
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PSM module hinge flex board loose or faulty
Hinge flex board connecting PSM module to CPU board and module frame has loose or damaged connections.
Ranked causes
- 1. Hinge flex board loose or improperly connected (common)
Inspect hinge flex board integrity and connections
- Test point
- Hinge flex board
- Expected
- Hinge flex board intact with proper connections to CPU and module frame
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
PSM module pole mount cable loose or faulty
Module Bus Adapter or connection cable for pole-mounted PSM module is loose or damaged.
Ranked causes
- 1. Module Bus Adapter or connection cable loose or damaged (common)
Inspect pole mount cable and adapter
- Test point
- Module Bus Adapter and connection cable
- Expected
- Cable and adapter intact with secure connections at PSM module and patient monitor PSM connector
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Recorder works but nothing appears on paper
Thermal paper recorder is operational but produces no visible output or markings on the paper.
Ranked causes
- 1. Paper installed upside down (common)
Verify paper roll orientation
- Test point
- Paper installed in recorder
- Expected
- Active (thermal) side facing recording head; fingernail test produces dark line
- Tools
- Fingernail or writing implement
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
More symptoms
- Secondary voltage LED not lit when monitor powered on
- Service Monitor Error 0xHOST1004: Disk usage exceeds 90%
- Service Monitor Error 0xHOST1100: CPU timekeeper battery needs replacement
- Setting activation failed
- Software activation failed
- System time incorrect when connected to MC Network
- System time incorrect when connected to S/5 network
- Touchscreen operation inaccurate
- Webmin application error
- Wrong character displayed when key pressed on keyboard
- Wrong software application displayed
11 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI
Error codes
| Code | Meaning | Trigger | Severity |
|---|---|---|---|
0xHOST1001 | Internal temperature out of specification | One or more internal temperature sensors detect temperature outside specification limits | warning |
0xHOST1002 | Internal supply voltage out of specification | One or more internal supply voltages detected outside specification limits | error |
0xHOST1004 | Disk usage exceeds 90% | Disk storage capacity usage reaches or exceeds 90% | warning |
0xHOST1100 | CPU timekeeper battery requires replacement | CPU timekeeper battery aged beyond recommended 5-year service life or battery depleted | warning |
Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI
Community
0 fixes logged by technicians through their AI, with outcomes, for this model.
ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.