Ultrasound systems

Fujifilm X-Porte: troubleshooting and error codes

The ServiceForge knowledge base holds 18 documented symptoms for the Fujifilm X-Porte, with 41 ranked causes, 11 diagnostic checks with test points and expected values, and 6 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

No audio output

System produces no sound; audio controls accessible via Touch Control Panel or system mouse

Ranked causes

1. Audio muted or volume too low (common)
2. HDMI cable connection issue (common)
3. Defective HDMI cable (occasional)
4. Stalk Cable Assembly failure (occasional)
5. Clinical Display Monitor failure (occasional)
6. Dock failure (occasional)
7. X-Porte Engine failure (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ultrasound image but screen-saver icon present

Clinical display shows screen-saver icon only; no ultrasound image visible; stand version system

Ranked causes

1. Stalk Cable Assembly connection issue (common)
2. Dock failure (occasional)
3. Clinical Display Monitor failure (occasional)
4. X-Porte Engine failure (occasional)

First check

Check Stalk Cable connections

Test point: Dock to Clinical Display Monitor
Expected: Connections secure

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Assert Code 19325 with istouchinfopresent() error

Touch Control Panel not detected or communicating with system

Ranked causes

1. Touch Control Panel cable disconnected from Dock port (common)
2. Touch Control Panel Assy defective (occasional)
3. Dock Assy defective (rare)

First check

Verify Touch Control Panel cable connection to Dock port

Test point: Dock port connector
Expected: Cable firmly seated

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blooming, jumpy, or jittery graphic display

Display image instability or distortion affecting video quality

Ranked causes

1. TTC Assy not properly installed in Stand channel (common)
2. Touch Control Panel cable disconnected from Dock Assy (occasional)
3. Touch Control Panel Assy defective (occasional)

First check

Verify TTC Assy all four roller guides are in Stand channel holes

Test point: TTC roller guides in Stand channels
Expected: All four roller guides seated in channel holes

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image background is purple, red, or green

Clinical display shows abnormal color cast in image background

Ranked causes

1. HDMI cable connection issue (common)
2. Stalk Cable Assembly failure (occasional)
3. Clinical Display Monitor failure (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No ultrasound image on desktop system screen-saver icon present

Desktop system shows screen-saver icon only; no ultrasound image; other video sources work

Ranked causes

1. HDMI cable connection issue (common)
2. X-Porte Engine failure (occasional)
3. Clinical Display Monitor failure (occasional)

First check

Check HDMI cable and test with other video source

Test point: X-Porte Engine HDMI port to Clinical Monitor Display
Expected: Monitor functions with other HDMI cable and video source

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Assert screen displayed

System displays assert screen instructing user to contact SonoSite Technical Support for hardware or software issues; assert code output to clinical display and touch panel

Ranked causes

1. Software assert fault (occasional)
2. Hardware assert fault (occasional)

First check

Record assert code and attempt power cycle

Test point: Assert screen
Expected: System powers on normally without assert condition

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM socket communication failed

Error message indicates socket communication failure with Printer/Archiver; Tiller error code TSOCKET_CONNECT_FAILURE

Ranked causes

1. Invalid network configuration or wrong port number (common)
2. Printer offline or application not running (occasional)

First check

Use Ping to verify connectivity

Test point: Printer/Archiver network address
Expected: Ping successful

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No displayed video image on clinical monitor

Clinical display monitor shows blank, black screen or no screen saver icon; stand version system

Ranked causes

1. Missing +24V supply from Dock to Clinical Display Monitor (common)
2. Clinical Display Monitor failure (occasional)

First check

Check +24V supply voltage

Test point: Dock to Clinical Display Monitor connection
Expected: +24V present

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No displayed video image on desktop system

Desktop system clinical display shows blank or black screen with no screen-saver icon

Ranked causes

1. Missing +24V from external Power Supply (common)
2. Clinical Display Monitor failure (occasional)

First check

Check +24V supply voltage

Test point: External Power Supply to Clinical Display Monitor
Expected: +24V present

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SPMU bottom Blue LED not illuminated

Solid Blue LED under stand base not visible or not illuminated; may indicate no +24V DC output

Ranked causes

1. Batteries not charged or no AC power (common)
2. SPMU failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touch Control Panel is black or not functional

Display panel is dark or unresponsive to user input

Ranked causes

1. Touch Control Panel Assy defective (common)
2. Dock Assy defective (occasional)

First check

Replace Touch Control Panel Assy and test functionality

Test point: Touch Control Panel display and response
Expected: Display illuminates and responds to touch input

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Brighter background shading at image corners

Blooming effect visible at any corners of the ultrasound image

Ranked causes

1. Clinical Monitor Display defect (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM Archiver transaction failed

Archiver transaction failed; Tiller error code TDICARCH_OPEN_FAILURE

Ranked causes

1. Wrong Capture Type selected (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM internal failure detected

Network read failure; Tiller error code TDNETWORK_READ_FAILURE

Ranked causes

1. Invalid DICOM Attribute (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM network communication failed

Network communication failure; Tiller error code TDNETWORK_OPEN_FAILURE

Ranked causes

1. Device does not recognize X-Porte; rejects association (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM Printer transaction failed

Printer transaction failed; Tiller error code TDICPRNT_OPEN_FAILURE

Ranked causes

1. Wrong Image settings (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

SPMU Green LED flashing

Top-rear Green LED on stand base flashing at 1 Hz repetitive rate; system batteries are charging

Ranked causes

1. System batteries charging (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`16203`	PS1 PCBA in Engine	PS1 PCBA failure detected	critical
`17193`	PS1 PCBA in Engine	PS1 PCBA failure detected	critical
`18706`	BE PCBA in Engine	BE PCBA failure detected	critical
`19325`	istouchinfopresent() function failure	Touch Control Panel not detected	error
`19361`	BE PCBA in Engine	BE PCBA failure detected	critical
`19466`	Front-end not detected	Front-end not responding or not detected	critical

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.