Electrotherapy units · Dynatron Solaris Plus family

Dynatronics Solaris Plus: troubleshooting and error codes

The ServiceForge knowledge base holds 7 documented symptoms for the Dynatronics Solaris Plus, with 11 ranked causes, 13 diagnostic checks with test points and expected values, and 1 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Treatment cannot be set up or delivered with error message displayed

Machine displays error message and will not allow treatment setup or delivery

Ranked causes

1. Soundhead disconnected from machine (common)
2. Soundhead damaged (occasional)
3. Soundhead temperature too high (occasional)
4. Moisture condensation in device (occasional)

First check

Verify soundhead connection

Test point: soundhead port
Expected: soundhead firmly connected

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead not detected during treatment setup or delivery

Error message 'SOUNDHEAD IS NOT CONNECTED, HEAD WARMING WILL BE DISABLED!' appears in Treatment Display Screen

Ranked causes

1. Soundhead not firmly plugged into connector (common)
2. Soundhead disconnected or damaged (occasional)

First check

Verify soundhead connector is fully seated

Test point: soundhead connector port
Expected: soundhead firmly plugged in

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Carbon pad does not conduct electricity

Carbon pad shows excessive resistance; electrical contact through pad is poor or absent

Ranked causes

1. Carbon pad is degraded or worn (common)

First check

Set DMM to Ohms resistance setting

Test point: DMM selector
Expected: Ohms mode selected
Tools: DMM

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Combination therapy underwater patient safety

Patient safety hazard when performing combination therapy underwater with active electrodes

Ranked causes

1. Active electrodes placed in water during combination therapy (unknown)

First check

Verify treatment type and electrode placement

Test point: treatment setup
Expected: combination therapy not used underwater; electrodes not submerged

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lead wire does not conduct electricity properly

Lead wire shows poor or no electrical conductance; no stimulation felt when testing

Ranked causes

1. Lead wire has intermittent or continuous open circuit (common)

First check

Insert lead wire into CH 1 output jack

Test point: CH 1 output jack
Expected: Lead wire fully inserted

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead temperature too high during whirlpool treatment caution

Overheated soundhead caution appears in Treatment Display Screen when treating in hot whirlpool at approximately 103°F

Ranked causes

1. Whirlpool water temperature too high (common)

First check

Verify whirlpool water temperature

Test point: whirlpool
Expected: below 103°F

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead too cold to operate

Keypad does not respond to key presses and device cannot be used when soundhead has been in cold room or vehicle

Ranked causes

1. Soundhead temperature below 60°F (common)

First check

Measure or verify soundhead temperature

Test point: soundhead
Expected: approximately 60°F or higher

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`SOUNDHEAD IS NOT CONNECTED, HEAD WARMING WILL BE DISABLED!`	Device cannot detect soundhead during treatment setup or delivery	Soundhead not properly connected to console or missing	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.