Therapeutic devices · Solaris family

Dynatronics Solaris 700: troubleshooting and error codes

The ServiceForge knowledge base holds 63 documented symptoms for the Dynatronics Solaris 700, with 135 ranked causes, 151 diagnostic checks with test points and expected values, and 8 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Poor conductance during electrotherapy treatment patient safety

Bar graph shows decreasing green segments during treatment; reduced current delivery to patient; risk of increased current density at small point under electrode causing patient discomfort

Ranked causes

1. Electrodes worn or self-adhesive electrodes lost adhesiveness (common)
2. Poly adhesive electrode surface not fully adhering (common)
3. Self-adhesive electrodes not clean or hydrated (common)
4. Snap adapters disconnected or lead wire disconnected (occasional)
5. Carbon electrode loose connection with pin ends of leads (occasional)
6. Corrosion on lead ends (occasional)
7. Carbon electrodes not moistened or have build-up (occasional)
8. Poor body area conductance or high skin resistance (occasional)
9. Patient skin dry or electrodes loose from patient movement (occasional)

First check

Inspect electrodes for wear or loss of adhesiveness

Test point: Self-adhesive or carbon electrodes
Expected: Electrodes intact and adhesive present

9 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient experiences pain during ultrasound treatment patient safety

Patient reports pain, tingling, excess heat, aching, or burning sensation during treatment

Ranked causes

1. Soundhead size inappropriate for treatment area (common)
2. Treatment intensity too high (common)
3. Treatment time too long (common)
4. Soundhead moved too slowly across skin (common)
5. Soundhead held stationary in one location (common)
6. Frequency too low for treatment depth (occasional)
7. Patient has sensory nerve damage or desensitized skin (occasional)
8. Unit not properly calibrated (occasional)

First check

Verify soundhead size matches treatment area

Test point: Device display or soundhead specification
Expected: 2cm² for small areas, 5cm² for medium areas, 10cm² for large areas

4 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Burns from improper ultrasound therapy technique patient safety

Risk of thermal burns to patient skin if therapy parameters or technique not administered correctly

Ranked causes

1. Intensity (power) too high (common)
2. Frequency too low causing excessive penetration and heating (occasional)
3. Soundhead held stationary creating hot spots (common)
4. Soundhead moved too slowly over treatment area (common)
5. Excessive treatment time (common)
6. Bony prominences reflecting sound waves increasing intensity (common)

First check

Verify intensity setting before starting treatment

Test point: Intensity control display
Expected: Appropriate W/cm² for condition stage: acute 0.1-0.5, sub-acute 0.5-1.0, chronic 1.0-2.0

6 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient discomfort during treatment patient safety

Patient experiences discomfort and skin reactions during electrotherapy

Ranked causes

1. Worn or damaged lead wires (common)
2. Poor quality or inappropriate electrodes (common)
3. Dry carbon electrodes (common)
4. Carbon electrode build-up from body oils or moistening agent (common)
5. Self-adhesive electrode loss of adhesion (occasional)

First check

Test lead wires for continuity

Test point: Lead pins
Expected: Tone stops when pins held together; tone continues if lead is broken
Tools: Dynatron Solaris device Lead Test function

5 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient skin rash, burn, or blister from electrotherapy patient safety

Adverse skin reaction including rash, burn, or blister occurring during or after electrical stimulation treatment

Ranked causes

1. High current density from small electrode size (common)
2. Excessive treatment intensity (common)
3. Worn or damaged electrodes (common)
4. Patient skin contamination (dirt, oils, powders) (occasional)
5. Patient susceptibility to skin irritation (occasional)

First check

Verify electrode size selected for treatment area

Test point: Electrode surface area
Expected: Largest practical electrode for application; reference chart for current density

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

General error message in LED display (non-Temperature related)

Device displays alphanumeric error message during setup or treatment delivery, preventing normal operation. May be caused by disconnected soundhead, condensation, or internal issues.

Ranked causes

1. Soundhead disconnected during operation (common)
2. Soundhead damaged by drop or impact (occasional)
3. Moisture condensation inside device (rare)
4. Internal device malfunction requiring service (rare)

First check

Stop treatment and power cycle device

Test point: Power switch; LED display
Expected: Error message clears after 5-10 second power-off interval
Tools: Timer

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Self-adhesive electrode loses adhesion during or after treatment patient safety

Electrode does not adhere to patient skin or falls off during treatment

Ranked causes

1. Electrode stored improperly or exposed to air (common)
2. Patient skin not clean or has oils/flakiness (common)
3. Electrode used for more than 15 treatments (common)
4. Electrode secured with straps or weights (rare)

First check

Inspect patient skin condition before electrode application

Test point: Electrode contact area on patient skin
Expected: Skin clean, dry, free from oils, flakiness, and debris
Tools: Visual and tactile inspection

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead crystal or electronic component damage caution

Crystal stress, thermal shock, or mechanical damage to soundhead from improper handling or cooling; may result in loss of coupling or treatment effectiveness

Ranked causes

1. Dropping soundhead on hard surfaces (rare)
2. Using ice water or ice packs for cooling (occasional)
3. Repeated overheating of soundhead (occasional)
4. Holding soundhead in air during treatment (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Treatment selection based on injury stage and condition patient safety

Selection of appropriate frequency, intensity, duration and treatment frequency based on acute, sub-acute, or chronic condition stage

Ranked causes

1. Acute conditions require specific lower intensity settings (common)
2. Sub-acute conditions require moderate intensity (common)
3. Chronic conditions require higher intensity for thermal effect (common)
4. Maximal thermal effect requires specific formula calculation (occasional)

First check

Classify injury or condition stage

Test point: Patient history and clinical assessment
Expected: Documented as acute, sub-acute, or chronic condition

5 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Frequency selection based on lesion depth penetration patient safety

Selection of 1 MHz, 2 MHz, or 3 MHz frequency based on tissue depth and desired penetration distance

Ranked causes

1. Deep lesions require 1 MHz frequency (common)
2. Moderate depth lesions require 2 MHz frequency (common)
3. Superficial lesions require 3 MHz frequency (common)

First check

Determine tissue depth of lesion or treatment area

Test point: Clinical assessment and tissue density evaluation
Expected: Classified as deep (>5cm), moderate (2-5cm), or superficial (<2cm)

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No current delivery when probe ON/OFF button pressed

Active MultiStim probe fails to deliver current to patient when ON/OFF button is pressed during probe treatment

Ranked causes

1. Ground probe or ground electrode not properly connected (common)
2. Cotton swab not contacting metal ring at probe tip (common)
3. Cotton swab too dry to conduct current (common)

First check

Verify ground probe or ground electrode is connected

Test point: Banana plug connection at back of MultiStim probe or adapter
Expected: Secure connection to ground probe or ground electrode

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No patient current during Interferential treatment setup patient safety

Device displays LEAD warning with channel number; beeps and prevents intensity increase; open or incomplete circuit detected

Ranked causes

1. Lead wire not plugged into device (occasional)
2. Electrode disconnected from patient or not making contact (occasional)
3. Lead Test sensitivity set too high (rare)

First check

Verify all lead wires are plugged into device channels

Test point: Channel 1, 2, 3, 4 jacks
Expected: All leads for treatment channels are fully seated in jacks
Tools: Visual inspection

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pad connector attachment issues caution

Difficulty inserting or removing keyed pad connectors; improper connector orientation

Ranked causes

1. Pad connector not aligned with keyed jack openings (common)
2. Connector not released before removal attempt (occasional)
3. Excessive force applied during insertion or removal (occasional)

First check

Verify pad connector alignment with keyed jack openings

Test point: Connector and keyed openings in jack
Expected: Connector aligned with keyed openings; ready for insertion

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Poor ultrasonic coupling to patient patient safety

Insufficient energy delivery from soundhead to patient due to air gaps, inadequate gel, or improper contact; indicated by low coupling bar graph segments and decreased treatment effectiveness

Ranked causes

1. Inadequate conductive gel application (common)
2. Air gaps or incomplete soundhead-skin contact (common)
3. Air in whirlpool or water treatment (occasional)

First check

Verify adequate gel application

Test point: Treatment site and soundhead surface
Expected: Ample conductive gel visible between soundhead and skin

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Skin irritation at electrode placement site patient safety

Skin irritation or burns may occur beneath electrodes during or after microcurrent treatment, particularly with long-term application or certain settings.

Ranked causes

1. Poor electrode quality combined with high current setting (occasional)
2. High current density from small electrode delivery area (occasional)
3. Patient hypersensitivity to electrical conductive medium (occasional)

First check

Assess current setting and electrode condition

Test point: Device control panel and electrode surfaces
Expected: Current setting appropriate for patient tolerance; electrodes clean and undamaged

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Skin irritation or rash during electrotherapy patient safety

Patient experiences skin irritation, rash, burn, or blister during or after electrical stimulation treatment

Ranked causes

1. High current density from worn or dried out electrodes (common)
2. Excessive treatment intensity (common)
3. Patient skin sensitivity to electrotherapy (occasional)

First check

Inspect electrode condition

Test point: Electrode surface
Expected: Electrodes clean, not worn or dried out

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Treatment ineffective or suboptimal patient safety

Patient reports reduced pain relief, muscle relaxation, or improved blood circulation after treatment completion

Ranked causes

1. Probe not maintaining full contact with skin during treatment (common)
2. Gels used with light therapy probe (common)
3. Treatment area larger than probe aperture not fully covered (occasional)

First check

Verify skin contact area is clean and free of gels

Test point: Treatment skin surface and probe aperture
Expected: Skin and probe both cleaned; no visible gel or lotion residue

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

BATT BAD message displayed and device shuts down

Device displays BATT BAD message, treatment intensity ramps down, and machine shuts off. Indicates either a defective battery or battery is fully depleted.

Ranked causes

1. Battery fully depleted (common)
2. Battery pack is defective (occasional)

First check

Attempt to recharge battery

Test point: Battery charger connection
Expected: Battery accepts charge and device resumes normal operation after 24-hour charge

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Current limit warning triggered during treatment patient safety

Device beeps several times, flashes intensity display, and automatically reduces intensity a few increments when maximum output current limit is reached

Ranked causes

1. Patient unable to adequately feel current due to reduced sensation (common)
2. Multiple large electrodes dispersing current over larger surface area (occasional)

First check

Confirm patient sensation in treatment area

Test point: Treatment electrode site
Expected: Patient reports feeling current sensation

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 13 message displayed

Error 13 appears in LED display when soundhead is plugged in while device is powered on, or due to connector detection issues.

Ranked causes

1. Soundhead connected while device powered on (common)
2. Loose or intermittent soundhead connection (occasional)

First check

Verify proper soundhead connection sequence

Test point: Soundhead connector at time of device power-on
Expected: Soundhead must be connected BEFORE powering device on

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Inability to start combination treatment

Device display flashes and treatment will not start

Ranked causes

1. Stim intensity not set (common)
2. Ultrasound power not set (common)

First check

Verify stim intensity is set

Test point: Stim intensity control and display
Expected: Non-zero intensity value displayed; display not flashing

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient discomfort during microcurrent treatment patient safety

Microcurrent at high intensity settings or during probe treatment can be felt by patient and may be uncomfortable, result of current concentrated at small area

Ranked causes

1. High current density from high intensity settings (common)
2. High current density from small electrode area or probe tip (common)

First check

Verify current intensity setting

Test point: Intensity control
Expected: Moderate setting per published guidelines

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient does not feel stim current through soundhead

No current sensation reported by patient during stim through soundhead treatment

Ranked causes

1. Poor soundhead-to-skin coupling (common)
2. Insufficient conductive gel (common)

First check

Verify soundhead contact with patient skin

Test point: Soundhead surface at treatment site
Expected: Soundhead in full contact with skin

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient experiences heat rash or skin irritation patient safety

Patient develops reaction similar to heat rash or skin sensitivity response to ultrasound output

Ranked causes

1. Patient has sensitive skin to ultrasound output (occasional)
2. Bony prominences reflecting sound waves (common)

First check

Assess patient skin sensitivity and condition

Test point: Patient interview and skin inspection
Expected: Document baseline skin condition and sensitivity level

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe connector attachment issues caution

Difficulty inserting or removing keyed probe connectors; risk of pin damage

Ranked causes

1. Keyed connector not properly aligned with jack notch (common)
2. Connector forced during insertion or removal (occasional)

First check

Verify keyed connector alignment before insertion

Test point: Raised portion of connector and notched jack opening
Expected: Raised portion aligned with notch; connector slides smoothly into jack

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe overheats during treatment caution

Word 'HOT' appears in time display window and treatment automatically pauses until internal probe temperature returns to normal

Ranked causes

1. Treatment head vents obstructed (common)
2. Gels or lotions clogging internal vents (common)

First check

Inspect probe vents for obstructions

Test point: Vents surrounding treatment head
Expected: Vents completely clear and unobstructed

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Skin irritation or hypersensitivity from electrical medium patient safety

Patient experiences skin irritation or hypersensitivity reaction to electrical conductive medium or electrical stimulation itself.

Ranked causes

1. Sensitivity to conductive medium material (occasional)
2. Sensitivity to electrical stimulation at current location (occasional)

First check

Inspect skin for erythema or reaction signs

Test point: Area under electrodes
Expected: No visible redness, swelling, or rash

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead not detected by device

Device displays HEAD error message during setup or delivery of ultrasound treatment, indicating soundhead is not plugged in or not being detected.

Ranked causes

1. Soundhead not firmly plugged into connector (common)
2. Soundhead malfunction or damage (occasional)

First check

Verify soundhead is firmly connected

Test point: Soundhead connector at ultrasound output jack
Expected: Connector fully inserted; no gaps visible
Tools: Visual inspection

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead overheats during treatment patient safety

Soundhead temperature approaches or exceeds 103°F, GREEN segments on coupling graph replaced by CLEAR segments, POWER display flashes, treatment automatically paused at 108°F with "HOT" message displayed

Ranked causes

1. Poor coupling between soundhead and patient skin (common)
2. Insufficient power reduction for difficult coupling areas (occasional)

First check

Monitor coupling bar graph during treatment

Test point: COUPLING BAR GRAPH display under POWER/INTENSITY
Expected: All twelve segments lighted GREEN

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead temperature too cold at startup

Soundhead has been exposed to cold environment. Keypad does not respond and device will not recognize soundhead until heated to minimum operating temperature (~60°F).

Ranked causes

1. Soundhead exposed to cold environment (occasional)
2. Keypad temperature lock (occasional)

First check

Check if keypad responds to button presses

Test point: Any key on device keypad
Expected: Keys respond; display shows normal response

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead temperature too high during treatment patient safety

Soundhead temperature rises due to poor coupling, causing reduced ultrasonic output to patient and risk of crystal overheating. POWER display flashes as warning; treatment auto-pauses when maximum temperature reached.

Ranked causes

1. Poor acoustic coupling during treatment (common)
2. Whirlpool treatment temperature too high (occasional)

First check

Observe POWER/INTENSITY LED display for flashing

Test point: LED display during treatment
Expected: Solid illumination

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead uncoupling from patient skin caution

Soundhead loses contact with patient skin during treatment; reduced treatment effectiveness and soundhead overheating

Ranked causes

1. Insufficient or poor quality coupling agent (common)
2. Movement too fast across treatment area (occasional)

First check

Inspect coupling agent quality and quantity

Test point: Between soundhead and patient skin
Expected: Sufficient coupling agent present with no visible air bubbles
Tools: Visual inspection, coupling gel

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Treatment timer not counting as expected

For probe treatments, timer does not count up in seconds or resets unexpectedly; for electrode treatments, timer does not count down

Ranked causes

1. Probe current not activated or stopped between treatments (common)
2. Electrode treatment timer set to zero (occasional)

First check

Verify probe ON/OFF button is pressed to start current for probe treatments

Test point: MultiStim probe ON/OFF button on handle
Expected: One beep and timer counting up from zero in seconds after button press

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

BATT LO error when battery is not actually low

Device displays BATT LO message indicating low battery when battery charge level is adequate for continued operation.

Ranked causes

1. Battery adapter cord is low-quality gauge wire (occasional)

First check

Inspect battery adapter cord gauge and quality

Test point: Battery adapter cord connector pins and wire
Expected: High-quality gauge wire with 5 amp fast blow fuse installed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

BATT LO message displayed

Device displays BATT LO message indicating low battery power during treatment. Treatment can continue but setup of new treatment may not be possible when current treatment ends.

Ranked causes

1. Battery charge depleted below operational threshold (common)

First check

Monitor battery charge level during operation

Test point: Device display
Expected: BATT LO message indicates low battery condition

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blue light exposure hazard with D405 probe patient safety

Operator or patient exposed to blue light wavelength 405nm without proper eye protection

Ranked causes

1. Protective eyewear not worn during D405 probe treatment (common)

First check

Verify protective eyewear available and properly fitted

Test point: Patient and practitioner eye protection
Expected: Protective eyewear in place on both patient and practitioner before D405 treatment begins

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Soundhead parameters entry and verification

Procedure to enter soundhead calibration parameters into device after adding or replacing soundhead

Ranked causes

1. New or replaced soundhead requires parameter entry (common)

First check

Obtain Head Calibration Printout for soundhead

Test point: Documentation
Expected: Printout sheet with soundhead serial number matching plugged-in soundhead

7 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Ultrasound soundhead power output caution

Routine calibration procedure to verify and adjust ultrasound power output at 1, 2, and 3 MHz frequencies using an external power meter.

Ranked causes

1. Scheduled maintenance calibration (common)

First check

Verify equipment and water quality

Test point: Power meter; degassed water supply
Expected: Ultrasound power meter capable of measuring up to 3 MHz; degassed water with oxygen content of 4 ppm or less
Tools: Ohmic Instrument UPM-DT1 or UPM-DT-10 power meter; Dynatronics Soundhead Calibration Printout

5 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiac fibrillation from thoracic electrotherapy patient safety

Risk of cardiac fibrillation during electrotherapy treatment applied to thoracic region

Ranked causes

1. Electrotherapy applied across thoracic region (common)

First check

Verify treatment location is not thoracic region

Test point: Electrode placement area on patient
Expected: Electrodes placed on non-thoracic area

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cardiac fibrillation risk from thoracic application patient safety

Potential for cardiac fibrillation if electrical stimulation applied to thoracic region with high output current

Ranked causes

1. Thoracic electrotherapy application with high current output (rare)

First check

Confirm treatment area is not thoracic

Test point: Patient electrode placement
Expected: Electrodes applied to non-thoracic area only

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Channel 1 unavailable during probe treatment

Channel 1 jack cannot be used for electrode treatment while any microcurrent probe treatment is in progress

Ranked causes

1. Probe treatment is active (common)

First check

Verify probe treatment is stopped before selecting Channel 1

Test point: CHANNEL 1 LED indicator status and probe ON/OFF button status
Expected: CHANNEL 1 LED is GREEN (not YELLOW) indicating no probe treatment in progress

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Combined stimulation device with ultrasound modality requires precautions patient safety

When using simultaneous electrical stimulation output through ultrasound soundhead, additional contraindications and warnings apply

Ranked causes

1. Combination therapy requires dual modality contraindication review (common)

First check

Review patient contraindications for ultrasound therapy

Test point: Patient history and clinical notes
Expected: No ultrasound contraindications documented

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Conductance erratic during probe treatment

Cotton swab dries out during microcurrent probe treatment, causing conductance to become unpredictable or unstable

Ranked causes

1. Dry cotton swab at probe tip (common)

First check

Observe if conductance bar fluctuates or becomes unstable

Test point: Conductance bar graph on display
Expected: Stable conductance reading

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Direct current default parameters setup

Configuration of default treatment settings for frequently used DC therapy protocols to streamline future treatments

Ranked causes

1. Need to save custom default settings (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Direct current treatment setup and operation patient safety

Operator needs to configure and deliver DC stimulation therapy using MultiStim probe with adjustable pulse duration, polarity, and intensity up to 20 mA

Ranked causes

1. Standard DC treatment procedure (common)

First check

Verify pulse duration setting

Test point: TIME display window
Expected: 0.1, 0.3, 0.5, 1, 10, 100, or 500 mSec per pulse with 500 mSec interpulse duration

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Hydrogel disk method for wound treatment patient safety

Alternative delivery method using hydrogel disk to protect wounds from direct soundhead contact during sonation

Ranked causes

1. Need to treat crater wound without direct soundhead contact (occasional)

First check

Verify hydrogel disk is clean and intact

Test point: Visual inspection
Expected: Hydrogel disk present, clean, and without damage or contamination

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Injury from electrode or lead removal during active treatment patient safety

Sudden disconnection of electrodes or leads during treatment causing unexpected stimulus cessation or patient discomfort

Ranked causes

1. Electrodes or leads removed while treatment active (common)

First check

Confirm treatment is stopped before electrode/lead modification

Test point: Treatment output status
Expected: Treatment output is OFF/stopped

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Injury from power switch activation while electrodes connected patient safety

Risk of sudden, unexpected electrical stimulation to patient if power is turned on or off while patient is connected to device

Ranked causes

1. Power switched while patient connected (common)

First check

Verify all leads and electrodes are disconnected from patient

Test point: Lead/electrode connections to patient
Expected: No leads or electrodes attached to patient skin

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Injury from worn or damaged electrode/lead accessories patient safety

Use of defective or deteriorated electrode leads causing inadequate electrical contact or patient injury

Ranked causes

1. Worn or damaged leads or electrodes in use (common)

First check

Inspect leads and electrodes for damage before treatment

Test point: Lead insulation, electrode adhesion, connectors
Expected: All leads intact with no cracks or exposed wiring; electrodes undamaged with good adhesion

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No beep or audio feedback when probe ON/OFF button pressed

Device does not beep or produce audible tone when starting or stopping microcurrent probe treatment

Ranked causes

1. Audible tone is turned off (common)

First check

Verify audible tone is enabled

Test point: Audible tone status during probe treatment
Expected: Beep when ON/OFF button pressed; no audible tone means feature is OFF for electrode treatments or disabled for probe treatments

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient cannot feel microcurrent stimulation

At very low frequencies typical of microcurrent treatment, current is commonly not felt by patient

Ranked causes

1. Low frequency and microamp current levels inherent to microcurrent modality (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient injury from damaged leads or electrodes patient safety

Risk of patient skin injury or electrical hazard from worn, damaged, or degraded electrodes and leads

Ranked causes

1. Worn or damaged leads or electrodes applied to patient (common)

First check

Inspect all leads and electrodes

Test point: Leads and electrode surfaces
Expected: No visible wear, cracks, discoloration, or damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient injury from power state change during connection patient safety

Risk of patient harm if unit power is turned on or off while electrodes or leads are connected to patient

Ranked causes

1. Power switched on or off with patient connected (occasional)

First check

Verify unit power state before electrode attachment

Test point: Power switch
Expected: Unit powered off

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Probe or pad not recognized

Error message 'Irhd' appears in time display window when device powers on, indicating probe/pad not properly connected or detected

Ranked causes

1. Probe or pad not properly inserted into output jack (common)

First check

Verify probe/pad fully inserted into output jack

Test point: IR/RED probe jack or Xp pad jack on Booster Box or base console
Expected: Connector fully seated with no gaps

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reduced probe output power caution

Probe delivers less therapeutic energy than expected, reduced optical output during treatment

Ranked causes

1. Gel or lotion residue on probe lens optical coating (common)

First check

Inspect probe aperture lens for residue or coating degradation

Test point: Probe treatment head lens surface
Expected: Lens clear and transparent with no visible residue or discoloration

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead heat or pause during combination therapy caution

Treatment pauses when soundhead becomes too hot; stim current continues while ultrasound and timer pause

Ranked causes

1. Soundhead thermal limit reached (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead not properly connected to device caution

Soundhead is not firmly plugged in before device power-on, resulting in no treatment delivery or intermittent operation

Ranked causes

1. Soundhead connection loose or not fully inserted (common)

First check

Verify soundhead connection before powering device

Test point: Soundhead connector port on device
Expected: Soundhead firmly plugged in and fully seated

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soundhead temperature warning at 103°F in whirlpool treatment patient safety

POWER/INTENSITY LED flashes during whirlpool treatment when soundhead reaches 103°F, indicating temperature approaching limit. This is a warning only; treatment may continue at this level.

Ranked causes

1. Whirlpool water temperature higher than normal treatment environment (common)

First check

Monitor POWER/INTENSITY LED during whirlpool treatment

Test point: LED display flashing behavior
Expected: LED steady; no flashing at 103°F or below

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Treatment area size guideline for ultrasound dose management

Area covered by ultrasound treatment affects total dosage received; larger areas receiving same intensity and time distribute dose over more tissue

Ranked causes

1. Treatment area size affects ultrasound dosage distribution (common)

First check

Measure treatment area size

Test point: Area assessment (cm²)
Expected: Area size documented and appropriate for selected soundhead

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ultrasound unit requires external calibration verification

Device requires calibration every six months to one year to maintain accuracy and ensure proper operation of all soundheads

Ranked causes

1. Scheduled calibration maintenance due (common)

First check

Verify last calibration date

Test point: Device maintenance log or records
Expected: Calibration performed within last 12 months for optimal performance

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Unsafe treatment without remote stop cable provided to patient
Water immersion method for ultrasound treatment requires proper coupling
Xp Pad structural damage during use

3 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`BATT BAD`	Battery is either defective or fully depleted	Battery power drops below minimum threshold to operate device	error
`BATT LO`	Low battery power indication	Available battery power reduced to operational threshold	warning
`ERROR 13`	Soundhead connection error during power-on	Occurs when soundhead is plugged in while device is powered on, or due to intermittent connection detection	error
`HEAD`	Soundhead not detected by device	Device cannot detect soundhead during setup or delivery of ultrasound treatment	error
`HEAD 3 ERROR`	Soundhead parameters not saved during calibration	Occurs at end of calibration procedure when one or more head parameters fail to save to device memory	error
`HOT`	Soundhead temperature exceeds safe operating limit	Soundhead temperature approaches or exceeds 108 degrees Fahrenheit during ultrasound treatment	critical
`Irhd`	Probe or pad hardware detection error	Probe or Xp Pad not properly inserted into output jack when device powers on	error
`LEAD`	Open or incomplete circuit detected during Interferential treatment setup or high-frequency Premodulated treatment	Device detects open circuit; lead not plugged in, electrode fallen off, electrode not making skin contact, or any condition causing incomplete circuit	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.