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Patient monitors · Vitalert family

Dräger Vitalert 2000: troubleshooting and error codes

The ServiceForge knowledge base holds 51 documented symptoms for the Dräger Vitalert 2000, with 143 ranked causes, 186 diagnostic checks with test points and expected values, and 67 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Strip chart recorder will not print

Strip chart recorder does not produce output when commanded to print

Ranked causes

  1. 1. Strip chart recorder cables J4 and J6 not connected (common)
  2. 2. Keypad buttons not functioning properly (common)
  3. 3. Defective J6 ribbon cable (occasional)
  4. 4. Defective keypad assembly (occasional)
  5. 5. Defective strip chart recorder (occasional)
  6. 6. Defective processor board (rare)
First check

Verify J4 and J6 strip chart recorder cables are connected

Test point
J4 and J6 connectors
Expected
Both cables connected on both ends

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Vitalert 2000 is performing intermittent resets patient safety

Unit unexpectedly restarts or resets during operation

Ranked causes

  1. 1. J2 and J3 power cables disconnected from processor board (common)
  2. 2. Defective J2 and J3 power supply cables (occasional)
  3. 3. Defective power supply assembly (occasional)
  4. 4. Defective strip chart recorder (occasional)
  5. 5. Defective processor board (occasional)
  6. 6. Host machine interface issue (occasional)
First check

Verify J2 and J3 power cables are connected to processor board

Test point
J2 and J3 connectors on Processor Board
Expected
Both cables connected

5 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Waveform is missing from display screen patient safety

Display screen does not show expected waveform output

Ranked causes

  1. 1. DAU cables not correctly attached to test simulator (common)
  2. 2. External DAU cables not connected to DAU (common)
  3. 3. J1 DAU/PCB ribbon cable not attached on both ends (common)
  4. 4. J1 DAU/PCB ribbon cable defective (occasional)
  5. 5. Defective DAU assembly (occasional)
  6. 6. Defective processor board (rare)
First check

Verify all DAU cables are correctly attached to test simulator

Test point
DAU test simulator connectors
Expected
All cables correctly attached

5 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CRT blank upon system power-up

Display screen shows no image when unit is powered on

Ranked causes

  1. 1. CRT ribbon cable disconnected (common)
  2. 2. CRT cable faulty (occasional)
  3. 3. CRT assembly failure (occasional)
  4. 4. Power supply assembly failure (occasional)
  5. 5. Processor board failure (occasional)
First check

Verify AC power connection

Test point
AC receptacle
Expected
Unit plugged into live AC receptacle

7 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ECG status shows disconnected patient safety

Status display shows ECG DISCONNECTED

Ranked causes

  1. 1. External ECG cable not connected (common)
  2. 2. J1 DAU/PCB ribbon cable not connected on both ends (common)
  3. 3. J1 DAU/PCB ribbon cable defective (occasional)
  4. 4. Defective DAU assembly (occasional)
  5. 5. Defective processor board (rare)
First check

Verify external ECG cable is connected

Test point
External ECG cable connector
Expected
Cable connected

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

P1 or P2 status shows disconnected patient safety

Status display shows P1/P2 DISCONNECTED

Ranked causes

  1. 1. External P1/P2 cable not connected (common)
  2. 2. J1 DAU/PCB ribbon cable not connected on both ends (common)
  3. 3. J1 DAU/PCB ribbon cable defective (occasional)
  4. 4. Defective DAU assembly (occasional)
  5. 5. Defective processor board (rare)
First check

Verify external P1/P2 cable is connected

Test point
External P1/P2 cable connector
Expected
Cable connected

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

T1 or T2 status shows disconnected patient safety

Status display shows T1/T2 DISCONNECTED

Ranked causes

  1. 1. External T1/T2 cable not connected (common)
  2. 2. J1 DAU/PCB ribbon cable not connected on both ends (common)
  3. 3. J1 DAU/PCB ribbon cable defective (occasional)
  4. 4. Defective DAU assembly (occasional)
  5. 5. Defective processor board (rare)
First check

Verify external T1/T2 cable is connected

Test point
External T1/T2 cable connector
Expected
Cable connected

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC power test fails at power-up caution

System fails diagnostic AC power test upon initial power-up; system may not boot or function

Ranked causes

  1. 1. Power cable disconnected or faulty (common)
  2. 2. Cables J2 or J3 disconnected from power supply or processor board (common)
  3. 3. Processor board faulty (occasional)
  4. 4. Power supply assembly faulty (occasional)
First check

Verify unit is plugged into live AC receptacle and powered on

Test point
AC receptacle connection
Expected
Unit energized and test initiated

6 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Communications status shows faulted

Status display shows COMMUNICATIONS FAULTED

Ranked causes

  1. 1. J1 DAU/PCB ribbon cable not connected on both ends (common)
  2. 2. J1 DAU/PCB ribbon cable defective (occasional)
  3. 3. Defective DAU assembly (occasional)
  4. 4. Defective processor board (rare)
First check

Verify J1 DAU/PCB ribbon cable is connected on both ends

Test point
J1 connector
Expected
Both ends connected

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DAU/main board status shows disconnected caution

DAU (data acquisition unit) or main board reports disconnected status; J1 ribbon cable connection faulty or board not detected

Ranked causes

  1. 1. J1 ribbon cable not connected or loose connection (common)
  2. 2. J1 ribbon cable faulty or damaged (occasional)
  3. 3. Processor board connection port faulty (occasional)
  4. 4. DAU assembly faulty or connector defective (occasional)
First check

Check DAU/main board status display message

Test point
Status display
Expected
Status shows connected; not DISCONNECTED

5 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

On/Standby keypad status shows disconnected

Status display shows ON/STBY KEYPAD DISCONNECTED

Ranked causes

  1. 1. ON/Standby keypad flex cable not connected to J10 (common)
  2. 2. ON/Standby keypad connector unplugged from J10 (common)
  3. 3. Defective ON/Standby keypad assembly (occasional)
  4. 4. Defective processor board (rare)
First check

Verify ON/Standby flex cable is connected to J10

Test point
J10 on Processor Board
Expected
Cable connected on both ends

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power supply status shows disconnected caution

Power supply assembly reports disconnected status; J2 ribbon cable connection faulty or power supply module not detected

Ranked causes

  1. 1. J2 ribbon cable not connected or loose connection (common)
  2. 2. J2 ribbon cable faulty or damaged (occasional)
  3. 3. Processor board connection port faulty (occasional)
  4. 4. Power supply assembly faulty or connector defective (occasional)
First check

Check power supply status display message

Test point
Status display
Expected
Status shows connected; not DISCONNECTED

5 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reserve power test fails at power-up caution

System fails diagnostic reserve (battery backup) power test upon initial power-up; backup power system non-functional

Ranked causes

  1. 1. Battery not charged; CB1 or CB2 disabled (common)
  2. 2. Cables J2 or J3 disconnected (common)
  3. 3. Processor board faulty (occasional)
  4. 4. Power supply assembly faulty (occasional)
First check

Verify unit is plugged into live AC receptacle

Test point
AC receptacle
Expected
Unit powered on

7 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SCR data status shows disconnected

Status display shows SCR DATA DISCONNECTED

Ranked causes

  1. 1. J6 ribbon cable not connected on both ends (common)
  2. 2. Strip chart recorder not properly seated (common)
  3. 3. Defective strip chart recorder (occasional)
  4. 4. Defective processor board (rare)
First check

Verify J6 ribbon cable is connected on both ends

Test point
J6 connector
Expected
Both ends connected

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SCR keypad status shows disconnected

Status display shows SCR KEYPAD DISCONNECTED

Ranked causes

  1. 1. SCR keypad flex cable not connected to J9 (common)
  2. 2. SCR keypad connector unplugged from J9 (common)
  3. 3. Defective SCR keypad assembly (occasional)
  4. 4. Defective processor board (rare)
First check

Verify SCR keypad flex cable is connected to J9

Test point
J9 on Processor Board
Expected
Cable connected on both ends

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SCR power status shows disconnected

Status display shows SCR POWER DISCONNECTED

Ranked causes

  1. 1. J4 power cable not connected to processor board (common)
  2. 2. Strip chart recorder not properly seated (common)
  3. 3. Defective strip chart recorder (occasional)
  4. 4. Defective processor board (rare)
First check

Verify J4 power cable is connected to processor board

Test point
J4 on Processor Board
Expected
Cable connected

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Soft keypad status shows disconnected

Status display shows SOFT KEYPAD DISCONNECTED

Ranked causes

  1. 1. Soft keypad connector not plugged into J8 (common)
  2. 2. Soft keypad cable disconnected from processor board (common)
  3. 3. Defective soft keypad assembly (occasional)
  4. 4. Defective processor board (rare)
First check

Check if soft keypad connector is plugged into J8

Test point
J8 on Processor Board
Expected
Keypad plugged in

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC line voltage out of specification high voltage

Measured AC line voltage does not meet specifications; supply may be unstable or unit unable to regulate

Ranked causes

  1. 1. Unit not plugged into live AC receptacle or receptacle voltage out of range (common)
  2. 2. Processor board voltage regulator faulty (occasional)
  3. 3. Power supply assembly faulty or out of regulation (occasional)
First check

Verify unit is plugged into live AC receptacle

Test point
AC wall outlet
Expected
Unit powered on and AC line measurement available

5 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ANALOG TEST fails upon system power-up

Analog test fails during system self-test on power-up

Ranked causes

  1. 1. Power supply voltages out of specification (common)
  2. 2. Processor board cable disconnected (common)
  3. 3. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery voltage out of specification caution

Measured battery backup voltage does not meet specification; battery may be discharged, defective, or charging circuit faulty

Ranked causes

  1. 1. Battery depleted; CB1 or CB2 disabled or not charged (common)
  2. 2. Processor board charging circuit faulty (occasional)
  3. 3. Power supply assembly battery charging circuit faulty (occasional)
First check

Check if battery requires charging; enable CB1 and CB2

Test point
Charger enable switches
Expected
CB1 and CB2 enabled

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CB battery voltage out of specification caution

Circuit breaker backup battery voltage does not meet specification; CB battery may be depleted, defective, or charging circuit faulty

Ranked causes

  1. 1. CB battery depleted; CB1 or CB2 disabled or insufficient charge (common)
  2. 2. Processor board CB charging circuit faulty (occasional)
  3. 3. Power supply assembly CB charging circuit faulty (occasional)
First check

Check if CB battery requires charging; enable CB1 and CB2

Test point
Charger enable switches
Expected
CB1 and CB2 enabled

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DAU communication faulted caution

System Status Screen DAU Status shows FAULTED instead of NORMAL

Ranked causes

  1. 1. DAU/Main Board ribbon cable loose or damaged (common)
  2. 2. DAU faulty (occasional)
  3. 3. Processor board faulty (occasional)
First check

Review System Status Screen DAU Status line

Test point
DAU Status
Expected
NORMAL

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard key not responding

During Keyboard Test Screen operation, pressing a key does not illuminate corresponding key on display

Ranked causes

  1. 1. Keypad switch defective (common)
  2. 2. Keyboard setup incorrect (occasional)
  3. 3. Processor board defect (rare)
First check

Run Keyboard Test Screen on all keys

Test point
Keyboard keys
Expected
Each pressed key illuminates on display

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Raw DC voltage out of specification high voltage

Unregulated DC voltage from power supply does not meet specification; power supply primary output faulty or unstable

Ranked causes

  1. 1. Unit not plugged into live AC receptacle or AC voltage out of range (common)
  2. 2. Processor board voltage regulator faulty (occasional)
  3. 3. Power supply assembly primary rectifier or filter faulty (occasional)
First check

Verify unit is plugged into live AC receptacle

Test point
AC wall outlet
Expected
Unit powered on

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Regulated +12V output out of specification caution

12-volt regulated supply voltage does not meet specification; analog supply may be low or unstable

Ranked causes

  1. 1. Unit not plugged into live AC receptacle or AC voltage out of range (common)
  2. 2. Processor board +12V regulator faulty (occasional)
  3. 3. Power supply assembly +12V output faulty (occasional)
First check

Verify unit is plugged into live AC receptacle

Test point
AC wall outlet
Expected
Unit powered on

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Regulated +5V output out of specification caution

5-volt regulated supply voltage does not meet specification; logic supply may be low or unstable, affecting system operation

Ranked causes

  1. 1. Unit not plugged into live AC receptacle or AC voltage out of range (common)
  2. 2. Processor board +5V regulator faulty (occasional)
  3. 3. Power supply assembly +5V output faulty (occasional)
First check

Verify unit is plugged into live AC receptacle

Test point
AC wall outlet
Expected
Unit powered on

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AUDIO TEST PRIMARY or BACKUP fails upon system power-up

Primary or backup audio test fails during system self-test on power-up

Ranked causes

  1. 1. Primary speaker cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

BACKUP MEMORY TEST fails upon system power-up

Backup memory test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery voltage low or insufficient high voltage

Battery fails to charge to full capacity or voltage drops below acceptable operating range during battery operation

Ranked causes

  1. 1. Battery not fully charged (common)
  2. 2. Charging circuit failure (occasional)
First check

Measure battery voltage at full charge

Test point
black and orange wires from battery pack with J3 disconnected
Expected
≥18.0 VDC, ≥
Tools
DMM

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CLOCK TEST fails upon system power-up

Clock test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

FIRMWARE TEST fails upon system power-up

Firmware test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal cable disconnected caution

System Status Screen shows Internal Cable Status DISCONNECTED for processor board or module connections

Ranked causes

  1. 1. Cable loose or not fully seated (common)
  2. 2. Cable damaged (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keyboard key does not respond

Keyboard TEST shows diagrammed key does not light when actual key is pressed

Ranked causes

  1. 1. Keypad defective or connector loose (common)
  2. 2. Keypad type mismatch in configuration (occasional)
First check

Run KEYBOARD TEST and verify each key responds

Test point
CRT KEYBOARD TEST screen diagram
Expected
Each diagrammed key lights while corresponding actual key is pressed

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Main keypad status shows disconnected caution

Main keypad assembly reports disconnected status; J7 connector connection faulty or keypad assembly not detected

Ranked causes

  1. 1. New keypad not plugged into J7 on processor board (common)
  2. 2. Processor board J7 connector faulty (occasional)
First check

Check main keypad status display message

Test point
Status display
Expected
Status does not show DISCONNECTED

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

MEMORY TEST fails upon system power-up

Memory test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Patient cable disconnected caution

System Status Screen External Cable Status shows DISCONNECTED for ECG, P1, P2, T1, or T2 when cable is physically connected

Ranked causes

  1. 1. Cable connector problem (common)
  2. 2. DAU input fault (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Primary speaker status shows disconnected caution

Primary speaker assembly reports disconnected status; J15 wire harness connection faulty or speaker not detected

Ranked causes

  1. 1. J15 wire harness not connected to processor board (common)
  2. 2. Processor board speaker connector faulty (occasional)
First check

Check primary speaker status display message

Test point
Status display
Expected
Status does not show DISCONNECTED

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SERIAL I/O TEST fails upon system power-up

Serial I/O test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

TIMER TEST fails upon system power-up

Timer test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board cable disconnected (common)
  2. 2. Processor board failure (occasional)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery pack replacement high voltage

Battery pack made up of three 6-volt rechargeable batteries connected in series, located on power supply assembly, held by retainer bracket

Ranked causes

  1. 1. Battery pack end-of-life or failure (unknown)
First check

Verify battery voltage is within allowable tolerance

Test point
System Status Screen in Service Diagnostics Menu
Expected
Within allowable tolerance

14 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery voltage out of range caution

System Status Screen shows BATTERY or CB BATTERY voltage outside 18.5-22 VDC range

Ranked causes

  1. 1. Battery depleted or faulty (unknown)
First check

Read BATTERY voltage from System Status Screen

Test point
BATTERY
Expected
18.5 - 22 VDC, 18.5-22

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

CRT display geometry incorrect

CRT GEOMETRY screen shows display lines not properly aligned or image distorted

Ranked causes

  1. 1. CRT geometry requires adjustment (occasional)
First check

Verify CRT geometry is correct

Test point
CRT GEOMETRY test screen display
Expected
Display properly aligned with no distortion, straight lines, correct convergence

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DAU status not normal

System Status screen shows DAU STATUS not listed as NORMAL

Ranked causes

  1. 1. Data acquisition unit malfunction or communication error (occasional)
First check

Verify DAU status is normal

Test point
System Status screen DAU STATUS field
Expected
NORMAL

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

External cables incorrectly marked as connected

System Status screen shows EXTERNAL CABLE STATUS entries not labeled DISCONNECTED when they should be

Ranked causes

  1. 1. External cable connected during service verification (common)
First check

Verify all external cables are disconnected

Test point
System Status screen EXTERNAL CABLE STATUS section
Expected
All entries labeled DISCONNECTED

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal cable connections not recognized

System Status screen shows INTERNAL CABLE STATUS entries not labeled CONNECTED

Ranked causes

  1. 1. Internal cable disconnected or loose (common)
First check

Verify all internal cables are connected

Test point
System Status screen INTERNAL CABLE STATUS section
Expected
All entries labeled CONNECTED

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power supply voltage out of range high voltage

System Status Screen shows AC LINE, BATTERY, CB BATTERY, RAW DC, REGULATED +5, or REGULATED +12 outside acceptable ranges

Ranked causes

  1. 1. AC input voltage out of range (unknown)
First check

Read AC LINE voltage from System Status Screen

Test point
AC LINE
Expected
90-130 VAC, 90-130

Raw DC voltage out of range high voltage

System Status Screen shows RAW DC outside 18-35 VDC range

Ranked causes

  1. 1. Power supply regulation failure (unknown)
First check

Read RAW DC voltage from System Status Screen

Test point
RAW DC
Expected
18 - 35 VDC, 18-35

Regulated +12V out of range caution

System Status Screen shows REGULATED +12 outside 11.0-12.4 VDC range

Ranked causes

  1. 1. Power supply regulation circuit failure (unknown)
First check

Read REGULATED +12 voltage from System Status Screen

Test point
REGULATED +12
Expected
11.0 - 12.4 VDC, 11.0-12.4

Regulated +5V out of range caution

System Status Screen shows REGULATED +5 outside 4.8-5.2 VDC range

Ranked causes

  1. 1. Power supply regulation circuit failure (unknown)
First check

Read REGULATED +5 voltage from System Status Screen

Test point
REGULATED +5
Expected
4.8 - 5.2 VDC, 4.8-5.2

Unit does not boot or software version not displayed

After power-on, software version not shown in upper right of CRT or diagnostics do not show PASS status

Ranked causes

  1. 1. Power supply voltages out of specification (common)
First check

Plug unit into grounded 120 VAC outlet and power on

Test point
Main power inlet
Expected
Unit powers on

2 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

VIDEO TEST fails upon system power-up

Video test fails during system self-test on power-up

Ranked causes

  1. 1. Processor board failure (common)
First check

Remove unit cover

Test point
Unit cover
Expected
Cover removed per Procedure 4.1

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

CodeMeaningTriggerSeverity
A/D CONVERTER FAILAnalog-to-digital converter circuit failurePower-up self-diagnostic test or error log detectionerror
AUDIO CIRCUIT FAILAudio amplifier or speaker driver circuit failurePower-up self-diagnostic or error logerror
BACKUP MEMORY FAILNon-volatile backup memory (NVRAM) failurePower-up self-diagnostic or error logerror
BACKUP SPEAKER FAILBackup audio speaker circuit failurePower-up self-diagnostic or error logwarning
bad Alloc_SegMemory allocation segment errorRuntime memory management errorerror
Bad DAU ChecksumData Acquisition Unit checksum mismatchDAU communication verification during startup or operationerror
BAD FONT SETDisplay font data corruption or missingDisplay initialization errorerror
bad Free_SegMemory free segment allocation errorRuntime error detectionerror
BAD Time CLOCKReal-time clock initialization or data errorPower-up self-diagnosticerror
BATTERY DISCONNECTBattery not properly connected or failedPower-up detection or during operationerror
CIRCUIT BREAKER OPENInternal circuit breaker has trippedOvercurrent or fault detectioncritical
CONFIG EVENT NOT RECOGNIZEDUnrecognized configuration event detectedConfiguration parsing during startupwarning
DATA Didnt SPAWNData processing thread failed to startStartup or runtime thread management errorerror
DAU Calibration ErrorDAU calibration data missing or invalidCalibration data verification during startuperror
DAU Calibration ErrorInvalid calibration sequence entered during manual calibrationUser enters incorrect sequence during manual DAU calibrationerror
DAUC Didnt ActivateDAU controller failed to initializeDAU controller startup failureerror
DAU Didnt CommunicateData Acquisition Unit communication failureDAU command/response timeout during operationerror
DAU Power Up Test FailureDAU self-test failed during power-upDAU initialization sequence failureerror
DAU Stopped RespondingDAU communication timeout or lockupDAU fails to respond to commands during operationcritical
DISP Didnt SPAWNDisplay driver thread failed to startDisplay initialization failureerror
DTST Didnt ActivateDiagnostic self-test thread activation failedSelf-test startup sequence errorwarning
FIRMWARE FAILFirmware integrity or execution errorFirmware CRC check or runtime errorcritical
LEAD sequenceECG lead sequencing errorLead configuration or sensing failurewarning
Lower Window Creation ErrorDisplay window creation failure in lower regionDisplay initialization during startuperror
Main SPEAKER FAILPrimary audio speaker circuit failurePower-up self-diagnostic or error logerror
MFP 10 ms TIMER FAIL10-millisecond timer circuit failureTimer verification during operationerror
MFP 5ms TIMER FAIL5-millisecond timer circuit failureTimer verification during startuperror
MFP BUS FAILMain processor bus communication failureBus arbitration or transaction errorcritical
NOT CONFIGDN EVENTEvent configuration not complete or recognizedConfiguration event parsing errorwarning
NO TIMESystem time not set or retrievedTime/date query error on startupwarning
PRS1 Didnt ActivatePressure sensor 1 failed to initializePressure sensor startup failureerror
PRS1 Didnt SPAWNPressure sensor 1 thread failed to startSensor thread creation failureerror
PRS2 Didnt SPAWNPressure sensor 2 thread failed to startSensor thread creation errorerror
PRSK Didnt ActivatePressure sensor keyboard interface failedSensor input interface initialization errorerror
RAM HIGH BYTE FAILHighest RAM byte test failureRAM integrity self-test during startupcritical
RAM LOWEST BYTE FAILLowest RAM byte test failureRAM self-test during power-upcritical
RAM M-HIGH BYTE FAILMiddle-high RAM byte test failureRAM self-test during power-upcritical
RAM M-LOW BYTE FAILMiddle-low RAM byte test failureRAM integrity verification during startupcritical
REAL TIME CLOCK FAILReal-time clock hardware failureRTC verification during power-uperror
ROM CRCROM cyclic redundancy check failureFirmware integrity verification at startupcritical
ROM Memory FailureROM read or write failureROM access error during operation or startupcritical
SOFTWARE EXCEPTIONUnhandled software exception or faultRuntime processor exception during operationcritical
start cal modeCalibration mode start command issuedOperator or firmware calibration initiationinfo
stop_calCalibration mode stop command issuedCalibration procedure completion or abortinfo
stop_commCommunication shutdown command issuedOperator or system communication terminationinfo
TRAX CREATE ERRORTRAX subsystem thread creation failureTRAX initialization error during startuperror
TRAX Too Many MessagesMessage queue overflow in TRAX subsystemMessage buffer saturation during operationwarning
TRAX UnusableTRAX subsystem non-functional or not respondingTRAX health check failure during operationerror
UART DAU RX INT FAILUART DAU receive interrupt failureSerial interrupt handling errorerror
UART MFP COMM FAILUART main processor communication failureSerial port timeout or data errorerror
UART PORT A FAILUART port A communication failurePort A timeout or transaction errorerror
UART PORT B FAILUART port B communication failurePort B timeout or data errorerror
UART PORT C FAILUART port C communication failurePort C timeout or transaction failureerror
UART PORT D FAILUART port D communication failurePort D timeout or protocol errorerror
UART PORT E FAILUART port E communication failurePort E timeout or data transaction errorerror
UART PORT F FAILUART port F communication failurePort F timeout or transmission errorerror
UART PORT G FAILUART port G communication failurePort G timeout or reception errorerror
UART PORT H FAILUART port H communication failurePort H timeout or transaction failureerror
UART SIO PORT FAILUART SIO port communication failureSerial port timeout or protocol errorerror
Unspecified DAU ErrorData Acquisition Unit error of unknown typeDAU reports error without specific codeerror
Upper Window Creation ErrorDisplay window creation failure in upper regionDisplay initialization error during startuperror
VID CONTROLLER FAILVideo controller chip failureVideo initialization error during power-uperror
VRAM HIGH NIBLE FAILVideo RAM high nibble test failureVRAM self-test during startuperror
VRAM LOW NIBLE FAILVideo RAM low nibble test failureVRAM integrity verification during power-uperror
WD TIMEOUTWatchdog timer timeout occurredWatchdog counter not reset within time limitcritical
write cal quitCalibration data write cancelledCalibration abort or write errorwarning
write failedMemory write operation failedRAM or ROM write error during operationcritical

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.