Canon CXDI: troubleshooting and error codes
The ServiceForge knowledge base holds 4 documented symptoms for the Canon CXDI, with 4 ranked causes, 7 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI
Symptoms
CCS software version requirement for GCC module compatibility
GCC module modification supports only CCS Ver.1.20.02. Earlier versions must be upgraded first before applying the modification.
Ranked causes
- 1. CCS version earlier than Ver.1.20.2 incompatible with modified GCC module (common)
Check current CCS software version
- Test point
- CCS application Help menu or system information
- Expected
- Ver.1.20.2 or later
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Dose information not communicated correctly between CCS and X-ray generator
Area dose (DAP) and absorbed dose values received from G-COM (X-ray generator communication module) are not correctly communicated to CXDI Control Software NE Ver.1.20.2 due to specification mismatch: G-COM reports dose per exam while CCS expects dose per study.
Ranked causes
- 1. G-COM sends dose value for each exam; CCS expects additional value for each study (common)
Verify CCS is running and log in with service account credentials
- Test point
- Image Capture Computer
- Expected
- Service account login successful
5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI
Dose information not correctly communicated radiation
Area dose (DAP) and absorbed dose values are not correctly communicated between CCS and G-COM optional X-ray generator communication module
Ranked causes
- 1. G-COM specification difference: sends dose per exam vs. CCS expects dose per study (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Dose information not correctly communicated between CCS and G-COM radiation
Area dose (DAP) and absorbed dose values are not correctly received or processed when communicating between CXDI Control Software NE and X-ray generator communication module on Ver.1.20.2
Ranked causes
- 1. G-COM specification mismatch: dose value reported per exam instead of per study (common)
1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI
Community
0 fixes logged by technicians through their AI, with outcomes, for this model.
ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.