Imaging equipment · CXDI family

Canon CXDI V640: troubleshooting and error codes

The ServiceForge knowledge base holds 11 documented symptoms for the Canon CXDI V640, with 14 ranked causes, 8 diagnostic checks with test points and expected values, and 52 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

TLS handshake or certificate authentication failure caution

TLS connection or certificate validation error preventing secure communication with PACS during Node Authentication.

Ranked causes

1. TLS certificate invalid, expired, revoked, or cipher suite mismatch (occasional)
2. TLS certificate folder missing or improperly configured (rare)
3. TLS library not installed or version mismatch (rare)

First check

Verify certificate validity and format

Test point: TLS certificate file
Expected: Valid certificate with non-expired validity period

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Shared folders on CXDI PC cannot be opened from other PCs

Network shared folders configured on the CXDI system are not accessible from client computers

Ranked causes

1. Shared Folder Setting is inactive (common)
2. Administrator has not logged in as supervisor user (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

CXDI PC is invisible from other PCs on network

CXDI system cannot be accessed or seen by other computers on the network

Ranked causes

1. CXDI PC has not started (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error occurred saving reject information to file

Warning 539 appears during image transfer; system asks if user wants to retry the save operation with patient identification displayed

Ranked causes

1. Unspecified error during reject info file save operation (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reject information cannot be saved to CSV file

Error message displayed when attempting to save rejection information; directory is read-only or file format contains incorrect strings

Ranked causes

1. Selected directory for reject list is read-only (common)

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Reject information file format error

Error or warning message indicates the reject list file format contains incorrect strings preventing save operation

Ranked causes

1. File format for reject list includes incorrect strings (occasional)

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Reject list directory does not exist or has incorrect attribution

Warning message indicates the selected directory path is invalid or has incorrect access attributes

Ranked causes

1. Selected directory does not exist or attribution is incorrect (common)

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Storage Commitment Request reception failed - Association Connection error

Association Connection Request fails during Storage Commitment Request reception; xxxxx.nod error file generated.

Ranked causes

1. Association Connection Request error (TLS or network) (occasional)

First check

Verify TLS certificate validity and installation

Test point: Certificate folder and files
Expected: srv-certs folder present with valid, non-expired certificate files

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Storage Commitment Request reception failed - Node Authentication error

Node Authentication error during Storage Commitment Request reception; xxxxx.nod file generated in logs/err/ directory.

Ranked causes

1. Node Authentication failed during Association Connection (occasional)

First check

Verify Node Authentication configuration on CXDI and PACS

Test point: Node Authentication ON/OFF settings
Expected: Both systems must have matching Node Authentication settings (both ON or both OFF) per table 7.4.6

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Storage Commitment Request result failed

Error returned in Storage Commitment Request result from PACS; QID_XXX.err and QID_XXX.txt files generated.

Ranked causes

1. PACS rejected Storage Commitment Request (processing, resource, or SOP class issue) (occasional)

First check

Verify SOP Instance is supported by PACS

Test point: Storage Commitment Request SOP Class
Expected: SOP Class matches one supported by SCP (PACS)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Storage Commitment Request transmission failed

Warning dialog displayed when Storage Commitment Request transmission from CXDI to PACS encounters an error during exposure output or study completion.

Ranked causes

1. Communication error or network connectivity issue (common)

First check

Review error code displayed in warning dialog

Test point: Error dialog message
Expected: Error code -540, -541, -542, or -543

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`0x0110`	Processing failure	General processing error in Storage Commitment Request operation	error
`0x0112`	No such object instance	Referenced SOP Instance not found on PACS	error
`0x0119`	Class/Instance conflict	SOP Class of Referenced Instance does not match registered SOP Class at PACS	error
`0x0122`	Referenced SOP Class not supported	Storage Commitment requested for SOP Class not supported by PACS	error
`0x0131`	Duplicate transaction UID	Storage Commitment Request with duplicate Transaction UID already pending	warning
`0x0213`	Resource limitation	PACS does not have sufficient storage resources for Storage Commitment	warning
`-1`	TLS Doesn't Connect	Attempted TLS connection to PACS during Node Authentication	error
`-10000`	TLS SSLLIB_F IS NOT INSTALLED	TLS security library SSLLIB_F is not installed on system	critical
`-137`	TLS Cert Unknown Format	Certificate file format is not recognized during loading	error
`-139`	TLS Cert Invalid Sign	Certificate digital signature validation fails during TLS handshake	error
`-2021`	TLS (A) Decryption failed	Decryption error on TLS Alert Protocol message	error
`-2022`	TLS (A) Record Overflow	TLS record exceeds maximum allowed size	error
`-2040`	TLS (A) Handshake Failure	TLS handshake negotiation failed	error
`-2042`	TLS (A) Bad Certificate	Certificate validation fails during TLS handshake	error
`-2043`	TLS (A) Unsupported Certificate	Certificate version or type is not supported by TLS implementation	error
`-2044`	TLS (A) Certificate Revoked	Certificate has been revoked by issuing Certificate Authority	error
`-2046`	TLS (A) Certificate Unknown	Certificate cannot be verified or matched during validation	error
`-2047`	TLS (A) Illegal Parameter	TLS message contains illegal parameter value	error
`-2048`	TLS (A) Unknown CA	Certificate Authority in TLS message is not recognized	error
`-2049`	TLS (A) Access Denied	TLS connection access is denied by PACS	error
`-2050`	TLS (A) Decode Error	TLS message decoding fails	error
`-2051`	TLS (A) Decrypt Error	TLS data decryption fails	error
`-2060`	TLS (A) Export Restriction	Encryption export or usage restrictions apply	warning
`-2070`	TLS (A) Protocol Version	TLS protocol version mismatch between CXDI and PACS	error
`-2071`	TLS (A) Insufficient Security	TLS security level is insufficient	error
`-256`	TLS Cert Expiration of Validity	Certificate validity period has expired	error
`-3000`	TLS Socket Error	TLS socket creation or operation fails	error
`-3001`	TLS Socket Option Error	TLS socket option configuration fails	error
`-3002`	TLS Bind Error	TLS socket bind to local address/port fails	error
`-3003`	TLS Listen Error	TLS socket listen operation fails	error
`-3004`	TLS Cert Folder Name	TLS certificate folder name is invalid or not accessible	error
`-3005`	TLS Upper Version	TLS upper version parameter is invalid or unsupported	error
`-3006`	TLS Lower Version	TLS lower version parameter is invalid or unsupported	error
`-3007`	TLS PrivateKey file RSA	TLS private key file designation error or key has been revoked	error
`-3008`	TLS Certificate file RSA	TLS certificate file designation error or certificate has been revoked	error
`-33`	TLS Client FIN Error	TLS client FIN packet error during handshake or data transmission	error
`-34`	TLS Client BAD MAC	Message Authentication Code generation or verification failure	error
`-384`	TLS Cert Unknown CA	Certificate Authority in certificate chain cannot be verified	error
`-385`	TLS Cert Folder not found	Certificate storage folder (srv-certs) does not exist or is not accessible	error
`-50`	TLS Srv Hello No Data	TLS server hello message received with no data payload	error
`-51`	TLS Srv Fin No Data	TLS server FIN message received with no data	error
`-64`	TLS No Shared Cipher	Cipher suites negotiation failure during TLS handshake	error
`-65`	TLS Need Certificate	TLS handshake requires client certificate but none is configured	error
`Error 535`	Reject Info Output Error	CXDI startup when selected directory for reject list can only be read	error
`Error 537`	Reject Info Output Error	CXDI startup when file format for reject list includes incorrect strings	error
`Error message: no folder name specified`	CSV file output destination folder not configured	Character string entry when CSV output destination folder property is empty	error
`Error message: odd number of % symbols`	CSV output format string contains invalid placeholder syntax	Character entry in CSV file output format property or CXDI start when reject reason function active	error
`Error message: specified folder does not exist`	CSV output destination folder path is invalid or missing	CXDI start when reject reason function is active	error
`Internal storage Limit Warning (-547)`	Available internal storage space has dropped below threshold	Available internal storage space drops below Store Recovery MB threshold	warning
`Warning 535`	Reject Info Output Error	During image transfer when selected directory does not exist or has incorrect attribution	warning
`Warning 537`	Reject Info Output Error	During image transfer when file format for reject list includes incorrect strings	warning
`Warning 539`	Reject Info Output Error	During image transfer when error occurs saving reject info to file	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.