X-ray systems · CXDI family

Canon CXDI NE: troubleshooting and error codes

The ServiceForge knowledge base holds 82 documented symptoms for the Canon CXDI NE, with 94 ranked causes, 102 diagnostic checks with test points and expected values, and 208 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

70C image loss

Images from 70C sensor are lost during capture or transmission to monitor

Ranked causes

1. Outdated 70C firmware (common)
2. Outdated Cisco AP link firmware (common)
3. Wireless channel congestion or interference (occasional)

First check

Verify CXDI NE software version

Test point: System software
Expected: v1.30.2.3 or higher

6 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC calibration protocol creation radiation

Create or modify AEC calibration protocol when detector is added or protocol deleted from database

Ranked causes

1. Detector added without AEC calibration protocol (common)
2. AEC calibration protocol deleted from database (occasional)
3. Existing AEC calibration protocol requires modification (occasional)

First check

Verify detector is registered and workspace created

Test point: Protocol Editor Service Tool
Expected: Detector and workspace appear in system

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: detector QC functions radiation

QC tool provides calibration, performance test and self-diagnosis functions for detector verification

Ranked causes

1. Detector requires periodic QC maintenance (common)
2. Performance verification needed (common)
3. Self-diagnosis verification required (common)

First check

Access QC Tool from CXDI Control Software NE

Test point: Tool screen
Expected: QC Tool available and responsive

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware update: Ferry type FPD detector

Update firmware or FPGA code for Ferry protocol connected detectors using Ferry Type FPD Maintenance Tool

Ranked causes

1. Firmware update required for detector (occasional)
2. FPGA configuration update needed (occasional)
3. Sensor information file update required (rare)

First check

Enter local IP address of control computer

Test point: Local IP Address field
Expected: 192.168.100.10

5 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor log collection and analysis

Collect sensor and diagnostic logs using Collection Tool for troubleshooting

Ranked causes

1. Diagnostic logs required for troubleshooting (common)
2. Database backup required (common)
3. QC result data collection needed (occasional)

First check

Start Collection Tool from Service Tool screen

Test point: Service Tool menu
Expected: Collection Tool option available and clickable

5 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector issued error radiation

Detector reports error condition; operator action required before continuing

Ranked causes

1. Detector error condition triggered (unknown)
2. Persistent detector error after operation (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Generator disconnected or communication failed radiation

System detects loss of generator connection; QC operations cannot proceed

Ranked causes

1. Generator communication failure during QC initiation (common)
2. Generator condition settings failed (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

70C communication failures

Communication errors between detector and system with 70C sensor

Ranked causes

1. Software incompatibility with 70C sensor (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

70C images lost radiation

X-ray images from 70C sensor are not captured or saved

Ranked causes

1. Software issue in CXDI NE with 70C sensor (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

70C sensor disconnection

Sensor connection is lost or becomes intermittent during operation

Ranked causes

1. Wireless communication failure due to firmware or channel issues (common)

First check

Collect system event logs for analysis

Test point: Windows System and Application logs
Expected: Log files collected without errors

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blank images displayed on CXDI NE system patient safety

Windows Aero themes enabled causing blank images in digital radiography systems

Ranked causes

1. Windows Aero themes enabled in system configuration (common)

First check

Verify Windows Aero themes status in system settings

Test point: Personalize menu, Theme selection
Expected: Theme set to Basic or High Contrast (not Aero)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration data invalid or out of date radiation

Stored calibration data is incorrect or expired; system rejects compensation

Ranked causes

1. Calibration data not correct or stale (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration data not available at startup radiation

Error displayed when control software starts up without prior calibration; system enters QC-tool-only mode, preventing normal operation.

Ranked causes

1. Detector calibration not yet performed (common)

First check

Verify calibration has been performed since system installation

Test point: Control software startup status
Expected: System enters normal operation mode, not QC-tool-only mode

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration data upload failed radiation

SPCC data upload error during QC Tool operation; system restart required

Ranked causes

1. Ferry communication or power connection error during upload (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC calibration protocol creation and modification radiation

Creating or modifying AEC calibration protocols after detector addition or protocol deletion; configuring image processing parameters for AEC calibration

Ranked causes

1. AEC Calibration Protocol needs creation or modification (common)

First check

For Case 1: Verify detector and workspace created

Test point: Service Tool - Protocol Editor
Expected: Detector registered, workspace visible in AEC Calibration Protocol

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC image processing parameters adjustment radiation

Adjust image processing parameters after AEC calibration protocol creation

Ranked causes

1. Image processing parameters require update for AEC calibration (common)

First check

Identify current image processing parameters

Test point: Protocol workspace image processing configuration
Expected: Before change state documented in section 5.1.3

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC phototimer adjustment radiation

Setting up AEC phototimer to achieve target EI (exposure indicator) values across different kV settings and acrylics thickness for various imaging units

Ranked causes

1. AEC calibration procedure required during installation/setup (common)

First check

Prepare acrylics sheets for exposure

Test point: calibration setup
Expected: 5cm, 10cm, 20cm thickness sheets ready

7 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC protocol deletion after adjustment patient safety

Removal and hiding of AEC calibration protocols from operator interface after service engineer completes phototimer adjustment, to prevent accidental use by general operators.

Ranked causes

1. AEC protocols must be hidden to prevent operator misuse after adjustment (common)

First check

Access Protocol Editor from System Settings

Test point: System button > Protocol Editor button
Expected: Protocol Editor screen displays with tray containing AEC protocols

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC protocol setup and activation radiation

Selecting and starting the AEC Calibration protocol through the system interface

Ranked causes

1. AEC Calibration protocol must be activated for phototimer adjustment (common)

First check

Open Utility Protocol category

Test point: system interface
Expected: Utility Protocol category visible and expandable

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Detector correction data creation radiation

Procedure to create detector correction data and establish system calibration baseline; required during installation and annually.

Ranked causes

1. Periodic calibration maintenance requirement (common)

First check

Establish calibration mode and select target detector

Test point: QC tool detector list
Expected: Detector appears in list and is selectable

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Input data transformation using regular expressions

Configure pattern matching and replacement rules for input calibration using regular expressions in the service tool

Ranked causes

1. Need to apply regex pattern replacement to input fields (common)

First check

Verify pattern field is set when input calibration function is ON

Test point: Service tool input calibration settings
Expected: Pattern must be defined; if not set, no processing occurs

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Input data transformation using Script with character limit overflow

Handle character limit exceeding during Script processing and determine appropriate operation

Ranked causes

1. Processed output exceeds character limit after Script execution (occasional)

First check

Monitor output character count during Script execution

Test point: Script processing output
Expected: Output within default character limit

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Input data transformation using VBScript

Configure input calibration using VBScript for magnetic card input and medical examination automation pack NE/Studix optional product

Ranked causes

1. Need to apply script-based transformation to input data (common)

First check

Verify Script is enabled and VBScript file is specified

Test point: Service tool Script setting and Script file name
Expected: Script setting ON; valid VBScript file path specified

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Input data using regular expressions

Configure input calibration for magnetic card input and medical examination automation pack NE to transform patient data (Accession Number, Patient Name variants, Patient ID, Patient Sex) using regular expression patterns.

Ranked causes

1. Setup of regular expression patterns for data transformation (common)

First check

Verify Input Correction setting is enabled

Test point: Input calibration setting screen
Expected: Input Correction = ON

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Input data using VBScript

Configure input calibration for magnetic card input and medical examination automation pack NE/Studix using VBScript to transform patient data with cross-item referencing capability.

Ranked causes

1. Setup of VBScript for data transformation with inter-item referencing (common)

First check

Verify Script setting is enabled

Test point: Service tool Studix setting screen
Expected: Script = ON

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Performance test execution radiation

Procedure to verify detector maintenance and control through performance testing; recommended annually.

Ranked causes

1. Periodic performance verification requirement (common)

First check

Adjust X-ray generator settings based on previous calibration

Test point: X-ray generator parameter configuration
Expected: Settings match values from Exposure Memo of previous calibration

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Phototimer (AEC) adjustment radiation

Automatic Exposure Control optimization to minimize patient dose while maintaining diagnostic image quality. Performed during installation using AEC calibration protocols with Exposure Index (EI) measurement.

Ranked causes

1. Phototimer requires spectral sensitivity adjustment across kV settings (common)

First check

Start CCS and perform calibration

Test point: CCS system
Expected: System ready for AEC adjustment

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Remove AEC Calibration protocol after completion

Deleting AEC Calibration protocol and hiding Utility Protocol tab after all adjustments are completed

Ranked causes

1. AEC Calibration protocol must be removed after adjustment to prevent accidental activation by users (common)

First check

Enter system settings screen

Test point: system interface
Expected: System Settings Screen displayed

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

CCRHIS library error

Error occurred in CCRHIS library processing. May be due to incorrect settings, file I/O error or other problems.

Ranked causes

1. Studix processing failed due to incorrect settings or file I/O error (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Collection Tool startup when Service Tool is active

Collection Tool cannot run while Service Tool is operating; unsaved settings prompt appears.

Ranked causes

1. Service Tool has unsaved data being edited (common)

First check

Observe dialog box when Collection Tool is invoked

Test point: Service Tool main window
Expected: Confirmation dialog appears asking to save settings

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Collection Tool startup with unsaved data

Settings save confirmation dialog appears if Collection Tool is started while data is being edited in Service Tool

Ranked causes

1. Service Tool has unsaved edits (occasional)

First check

Check for settings save dialog on Collection Tool startup

Test point: Service Tool screen during Collection Tool initialization
Expected: Settings save confirmation dialog appears if edits pending

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Communication failures with 70C sensor radiation

Communication errors or dropped connections between detector and system

Ranked causes

1. Software incompatibility in CXDI NE with 70C sensor (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cooling unit attached or detached during study

Processing halted due to cooling unit operation during active acquisition

Ranked causes

1. Cooling unit operated during study (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector analog power supply abnormality high voltage

Abnormality detected in the analog power supply for the detector.

Ranked causes

1. Analog power supply abnormality in detector (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector battery depleted or insufficient charge

Detector battery charge is critically low; imaging operations halted

Ranked causes

1. Battery charge insufficient (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector calibration data check failed radiation

SPCC data validation failed; possible detector abnormality or power supply issue

Ranked causes

1. Detector power supply off or cable disconnected (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector characteristics compensation data invalid radiation

System encounters illegal detector calibration compensation data; internal processing error

Ranked causes

1. Corrupted or incorrect detector compensation data (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector communication error

Detector communication error occurred. Cable may be disconnected or power discontinuity detected.

Ranked causes

1. Ethernet interface communication error (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector communication error fatal

Fatal detector communication error. System restart required. cxdcap.ini file not installed.

Ranked causes

1. cxdcap.ini file not installed (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector control line connection error caution

Control line connection error detected in detector. Broken cable between detector and power box may be involved.

Ranked causes

1. Control wire error or broken cable between detector and power box (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector control wire cable length mismatch caution

Discrepancy between cable length settings for detector-to-power box connection and XRAY board cable.

Ranked causes

1. Cable length settings discrepancy between detector cable and XRAY board cable (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector hardware error occurred radiation

Internal detector malfunction; system restart required

Ranked causes

1. Detector internal error (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector internal temperature approaching upper limit caution

Internal temperature of detector is close to upper limit. Do not leave detector in Ready condition.

Ranked causes

1. Detector temperature approaching upper limit (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector internal temperature exceeds upper limit

Detector temperature warning; continues operation but at elevated risk

Ranked causes

1. High ambient temperature or insufficient detector cooling (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector issued fatal error radiation

Detector reports fatal error condition; system restart required

Ranked causes

1. Detector fatal error condition triggered (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector issued warning radiation

Detector reports non-critical warning condition; operation may continue

Ranked causes

1. Detector warning condition triggered (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector serial number discrepancy caution

Discrepancy between serial number of detector and DP number detected.

Ranked causes

1. Serial number discrepancy between detector and DP (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector structure abnormality detected caution

Abnormality detected in detector structure. Illegal value written for serial number.

Ranked causes

1. Illegal value written for detector serial number (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector temperature critically high

Detector internal temperature exceeds safe operating limit; processing halted

Ranked causes

1. Abnormally high detector temperature (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drive circuit error caution

PLD error detected by detector AD board. System cannot proceed.

Ranked causes

1. PLD error detected by detector AD board (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drive circuit PLD config error caution

PLD Config error detected by detector AD board. System cannot proceed.

Ranked causes

1. PLD Config error detected by detector AD board (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Entered information has invalid value patient safety

Exam information containing illegal values for items other than key items was acquired. Invalid values are replaced with blanks.

Ranked causes

1. Exam information with illegal values for non-key items from Studix (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error code E040100054

System is receiving E040100054 error code indicating communication or image loss issue

Ranked causes

1. Combination of outdated firmware and wireless interference (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Extra defect correction file not loaded

System fails to load the extra defect correction file required for imaging. Error occurs during system operation.

Ranked causes

1. Extra defect correction file does not exist (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware backup area management caution

Understand double firmware architecture for safe updates

Ranked causes

1. Understand backup firmware protection (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware update: IP address configuration

Change IP addresses for Ethernet-connected detectors using Ferry Type FPD Maintenance Tool

Ranked causes

1. IP address change required for detector network configuration (occasional)

First check

Confirm detector supports Ethernet connection

Test point: Detector model type
Expected: CXDI-40EG, 40EC, 40G Compact, 50G, 50C, 55G, 55C, 60G, 60C, CXDI-401G/C or CXDI-401G/C Compact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware version mismatch

Firmware version differs from expected. Wrong detector firmware may have been written.

Ranked causes

1. Wrong detector firmware written (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flash ROM erase error

Flash ROM error detected in detector. Flash ROM erase error occurred.

Ranked causes

1. Flash ROM erase error detected by detector AD board (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flash ROM ID error

Flash ROM error detected in detector. Flash ROM ID error occurred.

Ranked causes

1. Flash ROM ID error detected by detector AD board (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Flash ROM write error

Flash ROM error detected in detector. Flash ROM write error occurred.

Ranked causes

1. Flash ROM write error detected by detector AD board (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Generator initialization communication failed
Gray pixel values displayed in image
Grid error at detector
Grid error may have caused image abnormality
Grid ID loading error
Image data transfer failed
Image data transfer stopped
Image rotation not applied to output
Invalid detector specified in system settings
Invalid studies acquired
Invalid workspace specified in system settings
Memory allocation failed
No battery attached to detector
Periodic noise detected in acquisition data
Phototimer adjustment: AEC calibration setup
Self-diagnosis: Detector and power box system test
Specified ID not found in examination file
System setting: Enable EI (Exposure Indicator) display annotation
Undefined detector error file download
Undefined detector error hex format
Verify AEC Calibration Protocol configuration
Workspace creation required before calibration

22 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`020201003`	Detector battery charge dropped below 8%	Detector battery remaining charge falls below 8% of full charge	error
`020201004`	Gamma adjustment unavailable due to pattern file loading failure	All pattern files for simplified gamma adjustments failed to load	error
`020201004`	Unexpected error occurred. Gamma adjustment is not available.	All loading of pattern files used for simplified gamma adjustments has failed.	error
`020201005`	Failed to connect to the barcode reader	Exception occurred in barcode reader connection initialization process	error
`020201005`	Barcode reader connection failed	Exception during barcode reader connection initialization	error
`020201006`	Cannot start specified examination.	Examination specified during Studix operation when specification using ccrhis.dvr file is ignored, or patient specified during magnetic card operation when specification is ignored.	error
`020201007`	Detector communication error during exposure	Reception timeout from detector or detector power-off during exposure	error
`020201008`	Detector temperature reached dangerous levels	Detector temperature reached dangerously high level triggering Sleep status	error
`020201008`	The detector temperature has reached dangerous levels. Images cannot be captured until temperature has dropped.	Detector temperature reached dangerously high level, establishing Sleep status.	error
`020201009`	Failed to start up the OverwrapSoftware	Startup failed due to invalid path of overlapping software set by service tool	error
`020201009`	OverwrapSoftware startup failed	Startup failed due to invalid overlapping software path configuration	error
`020202001`	Detector temperature reached warning level	Detector temperature notification from Ferry indicates warning level reached	warning
`020202002`	Detector temperature reached dangerous level (warning state)	Ferry notification that detector temperature reached dangerous level	warning
`020202003`	The detector is not available. Irradiation has finished.	Notification received that detector became invalid during irradiation.	warning
`020202004`	The detector battery is weakening. Charge the detector battery.	Remaining charge of detector battery dropped below 4% of full charge.	warning
`020202005`	Specified disk space could not be cleaned up	Space greater than examination to be deleted was specified	warning
`030100001`	No calibration data available	Workspace calibration has not been completed	error
`030100005`	Required COM+ servers not installed	One or more necessary COM+ servers not installed during system startup	critical
`030201001`	Detector communication error occurred	Acquisition of detector information from capture manager failed when inspection started	error
`030201002`	Periodic noise detected in acquisition data	Grid-embedded detector calibration performed with grid in place	error
`030201003`	Cooling unit operation during study	Cooling unit attached or detached during active acquisition	error
`030201003`	The cooling unit has been attached or detached. Processing was halted.	Cooling unit was operated (attached or detached) during the study.	error
`030201004`	Calibration data (SPCC) check failed	QCT completion returns error on SPCC data validation	error
`030201005`	Generator disconnected	Generator disconnection event occurred	error
`030201006`	Generator is disconnected (communication failure)	Generator communication failure during calibration, performance test, or self-diagnosis initiation	error
`030201007`	Generator is disconnected (condition setting failure)	Generator condition setting fails during calibration, performance test, or self-diagnosis	error
`030201007`	Imaging preparation failed	Setting of conditions in generator or detector failed	error
`030201008`	Detector battery charge insufficient	Detector battery remaining charge is deficient	error
`030201008`	Detector cannot be used because the battery has lost its charge. Processing was halted.	Remaining charge of detector battery dropped to deficient level.	error
`030201009`	The detector temperature has reached dangerous levels. Processing was halted.	Notification received from detector of abnormally high temperature.	error
`030201009`	Detector temperature reached dangerous level during QC	Detector notification of abnormally high temperature	error
`030201010`	No battery is attached to the detector. Attach the battery.	Battery has not been installed with a wired connection.	error
`03020200E`	Memory allocation failed	Insufficient system RAM when QC Tool starts or examination begins	critical
`03020201B`	Calibration data upload failed	Error during SPCC data upload operation in QC Tool	critical
`03020201C`	Image data transfer failed	Error during automatic image transfer from detector to system	critical
`03020201F`	Detector error occurred	Internal detector error indication during operation	critical
`030203003`	Detector internal temperature exceeds upper limit	Detector temperature reaches warning threshold	warning
`03020FFFF`	An internal error occurred	Both X-ray exposure and exposure cancel occur at the same time, or software bug	critical
`040100001`	Invalid workspace has been specified	Attempt to use unregistered workspace configuration	error
`040100008`	Invalid detector has been specified	Attempt to use unregistered detector configuration	error
`040100023`	Generator communication failed	Generator initialization communication error at system setup	error
`040100041`	Internal error - illegal detector compensation data	Detector characteristics compensation data is illegal during image processing	error
`040100042`	Internal error - illegal detector compensation data	Detector characteristics compensation data is illegal during operation	error
`040100045`	Calibration data is invalid	Calibration data is not correct or corrupted	warning
`040100052`	Detector issued a warning	Warning notification from detector occurred	warning
`040100053`	Detector issued an error	Error condition reported by detector during operation	error
`040100054`	Detector issued a fatal error	Fatal error condition reported by detector during operation	critical
`040100056`	Generator disconnected	Retry button canceled during X-ray generator imaging condition setup failure	error
`040300000`	Detector has not been started up	Selected detector not attached or detector power supply issue	error
`040300002`	Internal error occurred	Selected detector not attached or hardware malfunction	error
`040400003`	Failed to acquire system settings	Database data defective, insufficient table records	critical
`040500003`	Exceeded maximum number of study order acquisitions	C-FIND-RSP study exceeds maximum configured acquisitions	error
`040500004`	Received some invalid studies	Data contravening the DICOM rules are contained in C-FIND-RSP received	error
`040500005`	Received tag contains invalid value; value replaced by null	Data contravening DICOM rules in C-FIND-RSP received	error
`040500006`	Unsupported character set received	Characters not in received character set present; auxiliary kanjis or decoding failure	error
`040500006`	Characters not in received character set present, may not display correctly	Characters cannot be decoded properly or auxiliary kanjis received from RIS	error
`040500007`	Characters do not match current character code; automatic correction applied	Japanese-language data received despite English (ASCII) character set configured	warning
`040500007`	Character code mismatch	Data received with character code different from service tool setting	warning
`040500008`	Date entry before 1753 included in acquired Exam	Date type (DA) data prior to January 1, 1753 received from RIS	error
`040500009`	Failed to copy tag to C-STORE	DICOM rule violation in data during tag copy process from C-FIND to C-STORE; non-existent or invalid tag specified	warning
`04050000A`	Failed to copy tag to DicomFile	Violation of DICOM rules when copying tags from C-FIND to DicomFile, or non-existent tag specified	warning
`04050000C`	Failed to load DICOMDIR	DICOMDIR file loading failure due to damage or corruption	error
`04050000D`	Output error occurred	Output information unavailable after system restart due to power discontinuity	error
`040501011`	Cannot continue processing; file already exists at storage destination	File with same name exists at configured save destination	error
`040501012`	Cannot continue processing; access to storage destination denied	Save destination folder cannot be accessed; insufficient user permissions	error
`040501013`	Insufficient storage space	Not enough space at specified storage destination	error
`040501013`	Cannot continue processing; insufficient space at storage destination	Not enough disk space available at configured save destination	error
`040501014`	DICOM GSPS output halted; object image transfer incomplete	C-STORE processing of GSPS executed while C-STORE of target images failed or incomplete	error
`040501016`	Network communication cut off during file output	Network problem or interruption during media storage over network	error
`040501017`	Unsupported DICOMDIR loaded	DICOMDIR file not created by CXDI NE/RF loaded	error
`040501018`	Output error occurred during version upgrade	Version upgrade from pre-V1.30 performed while media storage queue exists	error
`040502002`	Association negotiation failed	Permanent rejection by service provider (ACSE-related function) with no reason	error
`040502003`	Association negotiation failed - unsupported abstract syntax	Service provider rejected unsupported abstract syntax sent	error
`040502004`	Association negotiation failed - unsupported forward syntax	Service provider rejected unsupported forward syntax	error
`04050200D`	Association negotiation failed - ACSE rejection without reason	Permanent rejection by service provider (ACSE-related function)	error
`04050200E`	Association negotiation failed - unsupported protocol version	Protocol version not supported by service provider	error
`04050200F`	Association negotiation failed - temporary service rejection	Temporary rejection by service provider (ACSE-related function)	warning
`040502010`	Association negotiation failed - temporary protocol version rejection	Temporary rejection due to unsupported protocol version	warning
`040502011`	Association negotiation failed - temporary congestion	Permanent rejection by service provider (presentation-related) due to temporary congestion	warning
`040502012`	Association negotiation failed - local restrictions exceeded	ASSOCIATE-RJ received with RESULT=1, SOURCE=3, REASON=2 during negotiation	error
`040502013`	Association negotiation failed - presentation temporary congestion	Temporary rejection by service provider (presentation-related) due to congestion	warning
`040502014`	Association negotiation failed - presentation restrictions exceeded	Temporary rejection by service provider (presentation-related) - local restrictions exceeded	warning
`04050201B`	Association stopped - aborted by service provider	Association aborted by service provider without reason	warning
`04050201C`	Association stopped - PDU not recognized	Association aborted because service provider cannot recognize PDU	error
`04050201D`	Association stopped - unexpected PDU received	Association aborted due to unexpected PDU from service provider	error
`04050201E`	Association stopped - PDU parameters not recognized	Association aborted because PDU parameters cannot be recognized	error
`04050201F`	Association stopped - unexpected PDU parameters	Association aborted due to unexpected PDU parameters	error
`040502020`	Association stopped - invalid PDU parameter value	Association aborted due to invalid PDU parameter value	error
`040502021`	Association negotiation failed - timeout on readout standby	No response from communication partner within readout standby timeout period	warning
`040502023`	Association negotiation failed - RELEASE-RQ received out of sequence	RELEASE-RQ received at time other than association release phase	error
`040502058`	Association negotiation failed - invalid IP or port	Association initiated with no valid communication partner IP address and port	error
`040505001`	DICOM communication error - unsupported attribute tag	Status tag (0000,0900) value error received; non-existent attribute set	error
`040505002`	DICOM communication error - invalid attribute value	Status tag (0000,0900) value error; invalid attribute value set	error
`040505003`	DICOM communication warning due to attribute list error	Status tag (0000,0900) value error with attribute list problem	warning
`040505004`	DICOM communication error, status tag (0000,0900) value error	Processing failed	error
`040505005`	DICOM communication error - multiple SOP instances	Status tag (0000,0900) value error; multiple SOP instances present	error
`040505006`	DICOM communication error - non-existent object instance	Status tag (0000,0900) value error; non-existent object instance set	error
`040505007`	DICOM communication error - non-existent event type	Status tag (0000,0900) value error with non-existent event type set	error
`040505008`	DICOM communication error - non-existent argument	Status tag (0000,0900) value error with non-existent argument set	error
`040505009`	DICOM communication error due to invalid argument in status tag (0000,0900)	Status tag (0000,0900) value error received with invalid argument set	error
`04050500A`	DICOM communication warning - attribute value out of range	Status tag (0000,0900) value error with attribute value outside range	warning
`04050500B`	DICOM communication error due to invalid object instance in status tag	Status tag (0000,0900) value error with invalid object instance set	error
`04050500C`	DICOM communication error - non-existent SOP class	Status tag (0000,0900) value error with non-existent SOP class set	error
`04050500D`	DICOM communication error - class instance contradiction	Status tag (0000,0900) value error with contradiction in class instance	error
`04050500E`	DICOM communication error due to missing attribute in status tag	Status tag (0000,0900) value error with missing attribute	error
`04050500F`	DICOM communication error due to missing attribute value	Status tag (0000,0900) value error with missing attribute value set	error
`040505010`	DICOM communication error - non-supported SOP class	Status tag (0000,0900) value error with non-supported SOP class set	error
`040505011`	DICOM communication error due to non-existent action type	Status tag (0000,0900) value error with non-existent action type	error
`040505012`	DICOM communication error due to repeated startup	Status tag (0000,0900) value error with repeated startup condition	error
`040505013`	DICOM communication error - unrecognized operation	Status tag (0000,0900) value error with unrecognized operation	error
`040505014`	DICOM communication error due to erroneous input argument	Status tag (0000,0900) value error with incorrectly input argument	error
`040505015`	DICOM communication error due to resource restriction	Status tag (0000,0900) value error with resource limitation	error
`040505017`	DICOM communication error - ununderstandable setting	Status tag (0000,0900) value error with unintelligible setting	error
`040505018`	DICOM communication error due to insufficient resources	Status tag (0000,0900) value error with insufficient resources	error
`04050501B`	DICOM C-FIND error due to identifier/SOP class mismatch	C-FIND status tag (0000,0900) value error with identifier mismatch	error
`04050501C`	DICOM C-STORE warning - data factor coercion	Status tag (0000,0900) value error in C-STORE with data coercion	warning
`04050501D`	DICOM C-STORE warning - factor abandoned	Status tag (0000,0900) value error in C-STORE where factor was dropped	warning
`04050501E`	DICOM C-STORE warning - dataset/SOP class mismatch	Status tag (0000,0900) value error in C-STORE where dataset does not match SOP	warning
`04050501F`	DICOM C-STORE error due to dataset/SOP class mismatch	C-STORE status tag (0000,0900) value error with dataset mismatch	error
`040505020`	DICOM C-STORE error due to no resources at destination	C-STORE status tag (0000,0900) value error with no resources	error
`040505027`	DICOM printer output error due to missing film box SOP instances	N-ACTION status tag (0000,0900) error with BasicFilmSession class	error
`040505028`	DICOM printer output error due to full print queue	N-ACTION status tag (0000,0900) error; print queue full	error
`040505029`	DICOM printer output error due to image size exceeding image box size	N-ACTION status tag (0000,0900) error with oversized image	error
`04050502A`	DICOM printer output error due to linked print image exceeding box size	N-ACTION status tag (0000,0900) error with linked image too large	error
`04050502C`	DICOM printer output N-ACTION error; print queue is full for BasicFilmBox	N-ACTION status tag (0000,0900) value error when SOP class was BasicFilmBox	error
`04050502E`	DICOM printer error due to unprinted film box and unsupported film session operation	N-CREATE status tag (0000,0900) error with BasicFilmSession class	error
`04050502F`	DICOM printer output N-SET error; insufficient printer memory for images	N-SET status tag (0000,0900) value error when SOP class was GrayScaleImageBox	error
`040505030`	DICOM printer output warning; printer status is WARNING	Printer status tag (2110,0010) value of N-GET during Printer operation is WARNING	warning
`040506001`	DICOM printer output halted due to printer failure status	Printer status tag (2110,0010) N-GET received with FAILURE status	error
`040507001`	DICOM StorageCommitment failed with reason code 0x0110	N-EVENT-REPORT failure with reason (0008,1197) = 0x0110	error
`040507002`	DICOM StorageCommitment failed with reason code 0x0112	N-EVENT-REPORT failure with reason (0008,1197) = 0x0112	error
`040507003`	DICOM StorageCommitment failed with reason code 0x0119	N-EVENT-REPORT failure with reason (0008,1197) = 0x0119	error
`040507004`	DICOM StorageCommitment failed with reason code 0x0122	N-EVENT-REPORT failure with reason (0008,1197) = 0x0122	error
`040507005`	DICOM StorageCommitment failed with reason code 0x0131	N-EVENT-REPORT failure with reason (0008,1197) = 0x0131	error
`040507006`	DICOM StorageCommitment failed with undefined reason code	N-EVENT-REPORT failure with non-DICOM-defined reason (0008,1197)	error
`040507007`	DICOM StorageCommitment failed with undefined reason code	N-EVENT-REPORT failure with non-DICOM-defined reason (0008,1197)	error
`040600008`	Disc access failed	Disk could not be accessed during media storage free space check	error
`040600008`	Disk access failed during media storage free space check	Disk could not be accessed during free space check at time of media storage	error
`040600009`	Insufficient free disk space during process	Free space check at media storage shows insufficient space	error
`04060000B`	Process error prevents retry	Power discontinuity, software bug, or image processing failure	error
`04060000B`	Retry failed due to error during media output processing	Power discontinuity or software bug; ID key did not exist or image processing failed	error
`04060000C`	Old study info cannot execute; created before rebinding	System attempting transfer of old study from pre-rebinding	error
`040700006`	Failed to load image file; file does not exist	Attempt to load non-existent image file	error
`040700100`	System memory settings invalid; exceeds installed memory	Service tool specifies memory size larger than installed RAM	critical
`040700100`	System memory settings are invalid; exceeds installed capacity	Service tool specified memory size larger than installed memory	critical
`040800100`	Examination cannot be started due to non-existent protocol	Protocol contained in pending examination has been deleted from database	error
`040D0001F`	Providing free space on the hard disk failed	System unable to delete data equivalent to prescribed number of records	error
`040E01000`	Image analysis processing failed	Image analysis processing routine failed during execution	error
`040E01001`	Failed to load extra defect correction file	Extra defect correction file does not exist or is missing	error
`041000004`	Invalid studies are acquired	Exam information containing illegal values for key items (ACC#, patient ID, patient name) acquired from Studix	error
`041000005`	Entered information has invalid value	Exam information containing illegal values for non-key items acquired from Studix	error
`041000006`	Specified ID is not found in the examination file	Exam information with specified key values did not exist in examination file	error
`041000008`	An error has occurred during script-based input calibration	Script compilation error, script processing error, script standard error output, or script return value other than 0	error
`041000010`	An error has occurred in CCRHIS library	Studix processing failed due to incorrect settings, file I/O error or other problem	error
`041000011`	Workflow library version is not supported	Version of CCS does not match automatic examination pack version	error
`041000012`	Error occurred in CCRHIS library	Studix, Workflow, or magnetic card processing failed due to invalid setting or file I/O error	error
`041000020`	Examination file loading halted due to maximum reserved exams exceeded	Maximum number of reserved exams registered to database exceeded	error
`041000021`	Invalid studies loaded and cannot be displayed	Invalid value detected in required items of exam information	error
`041000022`	Entered information has invalid value in user-specified items	Invalid value detected in user-specified values	error
`041000023`	Failed to read examination file	Exam file not found at specified location	error
`041000024`	Error occurred during automatic examination file updating	Error during exam file monitoring with automatic update configuration	error
`041000025`	Failed to read examination file during loading	Error occurred during loading of exam file	error
`041100004`	CxdiInfo startup failed	Specified DLL does not exist or lacks expected interface	error
`050501002`	A flash ROM error was detected in the detector	Flash ROM ID error detected by detector AD board	warning
`050501003`	A flash ROM error was detected in the detector	Flash ROM Write error detected by detector AD board	warning
`050501004`	A flash ROM error was detected in the detector	Flash ROM Erase error detected by detector AD board	warning
`050501005`	There may be problem in the images because of a grid error	Grid warning detected by detector AD board but imaging continued	warning
`050501005`	Grid error may have caused image abnormality	Grid warning detected during imaging	warning
`050501006`	Detector internal temperature exceeds upper limit	Detector internal temperature exceeds safety threshold	error
`050501007`	The internal temperature of the detector is nearing its upper limit	Detector internal temperature approaching upper limit	warning
`050501008`	A drive circuit error occurred	PLD error detected by detector AD board	error
`050501009`	A drive circuit error occurred	PLD Config error detected by detector AD board	error
`05050100A`	An abnormality was detected in the detector structure	Illegal value written for detector serial number	error
`05050100B`	An abnormality was detected in the detector structure	Discrepancy between detector serial number and DP number	error
`05050100B`	Detector serial number discrepancy	Mismatch between detector serial number and DP number	error
`05050100C`	A control line connection error was detected in the detector	Control wire error detected by detector AD board; broken cable between detector and power box	error
`05050100D`	A control line connection error was detected in the detector	Control wire error detected by detector AD board; cable length mismatch between detector-power box and XRAY board	error
`05050100D`	Control wire cable length mismatch	Cable length settings mismatch between detector and XRAY board	error
`05050100E`	Undefined detector error hex format	Hex format error during firmware or PLD download	warning
`05050100E`	An error was detected by the detector	Undefined error detected by detector AD board; Hex format error during firmware or PLD download	warning
`05050100F`	An error was detected by the detector	Undefined error detected by detector AD board; Hex format error during firmware, PLD or DP file download	warning
`05050100F`	Undefined detector error file download	Hex format error during firmware, PLD, or DP file download	warning
`050501010`	Image data transfer failed	DMA timeout in PCB-Di during reduced-size image read	error
`050501010`	Failed to transfer the image data	DMA inside PCB-Di timed out when reduced-size images were read	error
`050501011`	The transfer of the image data was stopped	Transfer of Full image data was aborted	warning
`050501012`	An abnormality was detected in the analog power supply for the detector	Abnormality detected in detector analog power supply	error
`050501013`	A grid ID loading error was detected	Grid ID loading error detected	warning
`050501014`	A grid error was detected	Grid error detected at the detector AD board	error
`050501015`	A grid error may have caused an image abnormality	Grid warning detected by detector AD board but imaging continued	warning
`050501016`	The firmware is different	Wrong detector files written during firmware writing	error
`050502009`	A detector communication error has occurred	cxdcap.ini file has not been installed	critical
`050502026`	A detector communication error occurred	Communication error detected by Ethernet interface; cable disconnected; detector power discontinuity	error
`E040100054`	70C sensor communication failure or image loss error	Loss of communication between 70C sensor and system or failure to complete image transmission	error
`E040500005`	MWL DICOM violation error	Illegal DICOM data received from MWL	error
`E040500006`	MWL DICOM violation error	Illegal DICOM data received from MWL	error
`E040500008`	MWL DICOM violation error	Illegal DICOM data received from MWL	error
`E040501010`	System error from exceeded SQL Server database size limit	Diskstore database exceeds 4GB capacity when more than 1000 studies stored continuously on large-capacity media without shutdown	critical
`ERROR`	Error condition requiring user action; imaging can continue once remedied	System enters error state	error
`ERROR`	Error level system error affecting operation	Error condition occurs during system operation	error
`FATAL`	Fatal condition requiring service call; imaging cannot be continued	System enters fatal error state	critical
`FATAL`	Fatal level system error that prevents normal operation	Occurs during any operational state; error dialog appears automatically	critical
`Pattern Match Error`	Error occurred while applying regular expression replacement	Regular expression processing fails on one or more items during input calibration	warning
`Script compilation error`	Syntax or compilation error detected in VBScript code	Invalid VBScript syntax when Script execution begins	error
`Script Error`	Error occurred during VBScript execution	VBScript execution fails, compilation error, or error in return value	error
`Script return value error`	Script return value is invalid or unexpected type	Script completes but return value does not match expected type	error
`Standard error output in Script`	Standard error message generated within Script execution	Script encounters runtime error and outputs to stderr	warning
`WARNING`	Warning condition; no immediate user action required	System enters warning state	warning
`WARNING`	Warning level non-critical system alert	Warning condition detected during system check or operation	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.